BESTip ATA 11L User Manual

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BESTip ATA 11L

VoIP Gateway

User Manual

Projectek Networking Electronics Corp.

Mar. 2009

BESTip ATA 11L User Manual

Projectek Networking Electronics Corp. makes no warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Projectek Networking Electronics Corp. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation to notify any person or organization of such revisions or changes.

Trademarks

BESTip. is the trademark of Projectek Networking Electronics Corp. All other trademaks mentioned herein are the properties of their respective owners.

Projectek Networking Electronics Corp. 5F-9, No. 16, Lane 609, Sec. 5, Chung Hsin Road, San Chung, Taipei Hsien, Taiwan, R.O.C. TEL: (886) 2-2278-7067 Fax: (886) 2-2278-7094 Technical Support:

http://www.iptelcom.com.tw

BESTip ATA 11L User Manual

Please fill in the following ID no. which you can find it on the bottom of your BESTip ATA 11L. You may need it in the future.

Purchase Date:

(1 year warranty)

ID no:

Model no:

Distributor:

BESTip ATA 11L User Manual

Table of Contents

Chapter 1: Overview.......................................................................5

Physical Description ..........................................................7

Chapter 2: Installation....................................................................9

Package Contents.............................................................9

Requirements to Use BESTip............................................9

Physical Installation.........................................................10

Chapter 3: Setup...........................................................................11

Entering Setup Mode ...... ................................... ..............11

Using Buttons to Setup BESTip.......................................14

Function Select－System Info..........................................19

Function Select－System Setting....................................20

Function Select－FXO Setting.........................................29

Function Select－Inward Password.................................37

Function Select - Factory Setting.....................................39

Function Select－System Upgrade..................................40

Chapter 4: To Make an Internet Call............................................42

Testing Before Making a Call...........................................42

To Make a BESTip-to-BESTip Call..................................43

To Make a BESTip-to-Phone Call....................................44

To Make Calls Through FXO Port of ATA 11L .................45

To Receive a BESTip Call ..................................... ..........47

Appendix A: Specifications..........................................................48

Interface...........................................................................48

Voice Codec....................................................................48

Software/ Hardware.........................................................48

Physical...........................................................................49

BESTip ATA 11L User Manual

Chapter 1: Overview

Congratulations on your purchase of the BESTip! With the BESTip, you will capture the power of the Internet by using your existing LAN network to communicate over the Internet, worldwide

, free of long distance charges. The BESTip allows you to take advantage of the vast reach and cost reduction of the Internet for voice communication.

Lower Communication Charges

Reduced monthly phone charges are a big advantage of converging voice calls with the existing data network. BESTip can eliminate traditional circuit-switched networks, and save your company substantial amounts in long-distance charges. A BESTip network can quickly return your investment and begin paying you back.

For example, companies with overseas branches stand to reap the biggest rewards by eliminating international long-distance charges. A company with the headquater and branch located in Taipei and Los Angles could route calls to and from each office over the network, and thus a major portion of long-distance charges could be reduced.

Reduced Cost of Ownership

The lower cost associated with BESTip devices is not just to lower monthly fees. BESTip also reduces the amount of hardware needed (infrastructure overhead) by both converging voice and data networks. With BESTip, you do not need to replace your existing network connections, routers or phone systems. The BESTip is helping to drive down the total cost of business communications.

BESTip ATA 11L User Manual

Supporting multiple telephony interfaces

The BESTip ATA 11L supports 1 FXS and 1 FXO port for connecting to PBX or central office exchange line and an Ethernet interface for connecting to a home or off ice Local Area Network.

Integrating FXS, FXO and Ethernet interfaces in a single box, BESTip ATA 11L provides the users reliable and high quality voice communications only at a lower cost while compared to using PSTN.

Simplicity

A single unit of device supports both voice and data communications. With BESTip, you avoid the expense of replacing your existing network connections, routers or phone systems required by other VOIP solutions.

Simply plug your BESTip into the Ethernet network. Minimum requirements:

• Ethernet network

• LAN connection

• IP addresses

User Friendly

The BESTip ATA 11L is a standalone device, and possesses its own processor and network interface. You can easily install your BESTip device for its software and configuration can be managed easily and securely. Just enter the IP addresses into your BESTip with your phone keypads, dial the recipient’s number on the telephone set, and you are ready to talk via Internet. In fact, placing calls with the BESTip is like using your existing phone system. All of the communication cost will be eliminated except a local Internet connection charge.

BESTip ATA 11L User Manual

This manual gives you easy-to-follow instructions for installing and using the BESTip ATA 11L.

For further details on these applications, please refer to

www.iptelcom.com.tw

Physical Description

This section provides physical description of the BESTip.

Front Panel There are five buttons on the front panel for quick and

easy configuration.

UP Button

NEXT Button

BACK Button

OK Button

DOWN Button

Green LED Power Si

nal

Blue LED On-Line Signal

LCD Dis

play

BESTip ATA 11L User Manual

Rear Panel

There are a switch and four connectors on the rear panel to connect to the related devices. The description is listed below (left to right).

DC 12V

DC Adapter Connector: connects to the 12V DC power adapter.

FXS

RJ-11 Connector: FXS interface is for connecting to the analog phone sets or C.O. port of PBX.

FXO

RJ-11 Connector: FXO interface is for connecting the extension line of PBX or PSTN Line.

LAN RJ-45 Connector: cables to your IP network.

DC 12V

FXS FXO LAN

BESTip ATA 11L User Manual

Chapter 2: Installation

This chapter will describe how to connect your BESTip ATA 11L.

Package Contents

The package of the BESTip includes the following:

 A BESTip ATA 11L  An DC power adapter  A R-J11 phone cord  A R-J45 network cable

Requirements to Use BESTip

Before making an Internet call with your BESTip, you also need the following items:

 1 touch-tone phone set (TONE mode)  An 110/220V electrical outlet  An active Internet connection (ADSL, Cable or others):

The following parameters must be known about the network (LAN, WAN, Internet, etc.) to which the BSETip will connect.

IP Address for BESTip Gateway IP Address IP Netmask DNS (Domain Name Server)

IP Address

Note: Write down the values for these IP parameters. You may need to enter these values in the following chapter.

BESTip ATA 11L User Manual

Physical Installation

Follow the instructions for correct connection:

1. Connect one end of an RJ-11 phone cord to the FXS connector on the back of BESTip ATA 11L. Connect the other end to the analog phone sets or C.O ports of the PABX.

2. Connect one end of

3. Connect the provided network cable into the LAN port of BESTip ATA 11L. Connect the other end of the cable to your network eg. a router, hub or an ADSL modem.

4. Attach the DC power adapter cord into the power connector of BESTip ATA 11L and a live power outlet.

Hookup for BESTip ATA 11L

Note: A crossover network cable may be required when connecting to ADSL Modem.

BESTip ATA 11L User Manual

Chapter 3: Setup

After connection, follow the easy instructions to setup the BESTip ATA 11L. You can establish your setup or modify it at any time by launching the BESTip.

Be sure the BESTip is well connected and switch the power on. You must allow the BESTip to finish booting before you enter the setup mode.

Entering Setup Mode

1. After turned on, the BESTip will start self-testing, and the LCD screen will display as shown right.

2. After system finishing initializing, the system will start up DSP.

3. For the first time, the LCD will display Enter Setup Mode - Push Down=Yes. Press button on the front panel to enter setup mode.

Note: At the BESTip finishes booting, you can always use or buttons to scroll the menu and press button to enter the current menu.

BESTip ATA 11L User Manual

1. You can press “DOWN” button at standby status to enter main menu.

2. Then, you can press “NEXT” or “BACK” button to scroll the menu.

Press “Down” button to enter main menu.

Press “NEXT” button to scroll the menu.

Press “BACK” button to scroll the menu.

BESTip ATA 11L User Manual

3. There are six options in the Function Select menu. The options will be described in the following sections.

4. You can press “UP” button to return to standby status.

Press “UP” button to return to standby status.

BESTip ATA 11L User Manual

Using Buttons to Setup BESTip

You can use the buttons on the front panel of the BESTip and your telephone keypads to setup the BESTip. The functions of five buttons on BESTip are described below.

1. Suppose now you want to input the “Country Code” option under “System Setting” menu. Firstly, press “DOWN” button to enter “Function Select” menu.

2. Press “NEXT” or “BACK” button to select “System Setting” menu.

Press “DOWN” button at standby status to enter “Function Select” menu.

Press “NEXT” or “BACK” button to scroll the menu.

BESTip ATA 11L User Manual

3. Press “DOWN” button to enter “System Setting” menu.

4. Keep pressing “DOWN” button until you see “Country Code” option.

5. To input “Country Code”, press “OK” firstly and the title will start flashing. Then you are able to input data.

The title will start flashing

Keep pressing “DOWN” button until you see “Country Code” option.

Press “OK” button to start to input data.

Press “DOWN” button to enter the menu.

BESTip ATA 11L User Manual

6. You can press “UP” or “DOWN” button to input data, please see the Data Input Sequence below. You can use “NEXT” or “BACK” button to select and erase the value.

(in the forward sequence) 1 2 3 4 5 6 7 8 9 0 . , @ _ % & = a A b B c C d D e E f F g G h H i I j J l L m M n N o O p P q Q r R s S t T u U v V w W x X y Y z Z ( in the backward sequence)

7. You can also use the keypad on the touchtone phone to input the necessary data. Remember to pick up the phone handset while using the phone keypad to input data. Please refer to the Typical Phone Keypad and Configuration Sheet below to enter character.

Press “UP” or “DOWN” button to input the data.

Typical Phone Keypad Configuration Sheet

The title is still flashing

Press “NEXT” or “BACK” button to select and erase the value.

BESTip ATA 11L User Manual

8. After entering the value, press “OK” button again and the title will stop flashing. The new value has been stored in memory temporarily. You may go to the next setting.

9. After finishing all the settings, please press “UP” button one or two times until the screen displays “Update Setup” as following picture. All the setting will be saved permanently.

Press “OK” button again to stop inputting data and save the value temporarily.

The title will stop flashing

Press “UP” button 1 or 2 times until the screen displays “Update Setup”.

BESTip ATA 11L User Manual

10. It will return to standby status automatically after the configuration data has been saved. Please refer to the following chapters to setup your BESTip ATA 11L.

BESTip ATA 11L User Manual

Function Select－System Info

You can always get the system information for your BESTip from the System Info menu.

1. Press button to enter the Function Select Mode. Press button to enter System Info.

2. Device ID: Each BESTip device

has an unique 8 digit ID#. It is the number for other BESTip users to reach you over Internet. So, you need to inform all of your friends or group who use BESTip products the 8-digit ID# to call you over BESTip.

3. ITSP Credit: It will display the balance in your device account.

4. Software Version:It will display the current software version of your BESTip.

5. LAN MAC Address: It will display the physical internet address which your BESTip is conntected.

6. My IP Address: It will display the IP address assigned to your BESTip.

7. NETMASK Address: It will display the Netmask IP address.

BESTip ATA 11L User Manual

8. ROUTER Adress: It will display the

Router/ Gateway IP address.

9. Primary DNS Address: It will

display the primary DNS address.

10. Secondary DNS Address: It will

display the secondary DNS address.

11. Gatekeeper Type: It will display

the gatekeeper the device is registered.

Function Select－System Setting

You can establish your setup or modify for your BESTip from the System Setting menu at any time.

1. Press button to enter the

Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. There are three options in the System Setting menu: for IP

Policy – DHCP, IP Policy – Static IP and IP Policy – ADSL PPPoE. Just choose and configure the one to which network the

BESTip is connected.

BESTip ATA 11L User Manual

For the following setup, please consult “Other Common Setup” in this chapter.

BESTip ATA 11L User Manual

IP Policy－DHCP

DHCP: Dynamic Host Configuration Protocol is a method for assigning IP address and other IP parameters to computers on the IP network in a single message with great flexibility. IP addresses can be static or temporary depending on the needs of the network.

1. Press button to enter the

Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. Press or button to

scroll the menu till it appears IP Policy - DHCP. Then press to enter the option.

4. Press to go to the next

option, and you do not need to configure the information.

Please jump to the section “Other Common Setup” in this Chapter for further instructions.

BESTip ATA 11L User Manual

IP Policy－Static IP

If you select Static IP mode, please consult your ISP or MIS to have the information listed below. Please use the keypad on your phone or the buttons on BESTip to input the information obtained.

1. Press button to enter the Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. Press or button to scroll the menu till it appears IP Policy – STATIC IP. And then press to enter the option.

4. My IP Address: The unique LAN IP address assigned to the BSETip.

5. NETMASK Address: Please enter netmask, normally it is

255.255.255.xxx.

6. Router Address: The IP address of the router/gateway device that connects your BESTip to the Internet.

7. Primary DNS : Enter the IP address of the Domain Name Server.

8. Secondary DNS: Secondary DNS is optional. You may leave it blank.

Afeter finishing the setup, please jump to the section “Other Common Setup” in this Chapter for further instructions.

BESTip ATA 11L User Manual

IP Policy－ADSL PPPoE

1. Press button to enter the

Function Select Mode.

2. Press or button

to scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. Press or button to

scroll the menu till it appears IP Policy - ADSL PPPoE. And then press to enter the option.

4. PPPoE Login Name: Enter the

5. PPPoE Password: Enter the

password provided by your ISP.

6. PPPoE Type: There are two types

you can select: Type 1 or Type 2. Normally set to 1.

7. PPPoE Timeout: Set the PPPoE

timeout by minutes. “0” means always on-line.

After finishing the setup, please jump t o the section “Other Common Setup” in this Chapter for further instructions.

BESTip ATA 11L User Manual

Other Common Setup

After selecting and configuring the IP Policy, you need to continue to set the following paramete rs. Remember to press button to effect the setting and go to the next option.

1. Station ID: The default value is

1. The configuration is needed to be changed only when you connect more than one BESTip devices at NAT router. You must set these BSETip devices with different Station ID.

2. Gatekeeper: There are four options you can select:AUTO, Type 1, Type 2 and OFF. “Auto” is applicable most of the time. Select OFF only if your BESTip is connected in a private network.

3. Country Code: Please key in your country’s telephone Country Code. For example, “1” for USA, “44” for U.K.

4. Area Code: Please key in your state/city telephone Area Code.

5. IDD Prefix: Please key in the International Direct Dial prefix code. “00” in most cases.

BESTip ATA 11L User Manual

6. 2nd IDD Prefix: Please key in

the second International Direct Dial code. This option is needed for s7ome Caribbean Sea countries. Keep this option blank if it is not the case.

7. DDD Prefix: Please key in the

Domestic Direct Dial prefix code. “0” in most cases.

8. Mobile Pincode: Turn it on

unless you have applied for business use. See “Mobile Pincode” in this chapter.

9. Play Volume: The default value

is 0dB. You can set from -31dB to 31dB. 0 dB is suitable for most cases. Please don’t make it too big or too small.

10. Record Volume: The default

value is 0dB. You can select from

-31dB to 31dB. 0 dB is suitable for

most cases. Please don’t make it too big or too small.

11. Show CDR: Turn it on and

CDR will show on the display after call finished.

12. Polarity Reverse: Normally set

to “OFF” unless your device is applied for business purpose.

BESTip ATA 11L User Manual

13. LCD Contrast: The default value is 0. The adjustable range is from +5~-10.

14. FXS Hotline: Normally set to “OFF”. If you turn hotline function, please be advised this function should be collocated with the setup on ITSP platform. Please contact our local dealer for setup hotline function.

15. FXO Hotline: Normally set to “OFF”. If you turn hotline function, please be advised this function should be collocated with the setup on ITSP platform. Please contact our local dealer for setup hotline function.

16. One ITSP Account: Normally set to “OFF”.

17. Network Testing: Normally set to “OFF”. You can turn on to test your network.

18. Voice Priority: Normally set to “OFF”

19. Press button to save configuration data in memory

BESTip ATA 11L User Manual

20. It will return to standby state

again after updated. Please restart the device to make setup changes effective.

Mobile Pincode

“Mobile Pincode” function is applied for business purpose. Customer can buy "Mobile Pincode Card " from our authorized agent and "Mobile Pincode Card" is just like so-called "Pre-Paid Calling Card". The card can be used on any BESTip devices anywhere and credits consumed is deducted from the card. The device is simply a tool for calling out. Please contact our agent for further information about “Mobile Pincode Card“.

Mobile Pincode Setting

1. Press button to enter the

Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Setting. And then press to enter the option.

3. Keep pressing until you

see Mobile Pincode.

4. There are 4 options for Mobile

Pincode Application: Disable, FXS, FXO, FXS + FXO.

BESTip ATA 11L User Manual

5. Press button to save configuration data in memory

For mobile pincode usage, caller will hear "beep-beep" tone when picking up the handset connecting to FXS port or calling to the landline connecting to FXO port. It requests caller to enter mobile pincode number.

Please dial " #11*pincode# " to sign in. If the pincode is good, the caller will hear dial-tone, so caller can dial international number as usual.

Caller can make multiple calls one after one, just pr ess " ### " quickly to end the current call, then dial-tone will come out to notify that the device is ready to accept next call.

For sign out after last call, please dial “ #22# " or just hang-up the call, it will sign out automatically after 8 sec. for ATA 11L.

Function Select－FXO Setting

This section will show you the steps to help you setup the voice port of your BESTip.

There are seven options of FXO Setting.

BESTip ATA 11L User Manual

FXO Setting－FXO Gain

1. Press button to enter the

Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - FXO Setting. And then press to enter the option.

3. Press or buttons to

scroll the menu till it appears FXO Gain. And then press to enter the option.

4. FXO Play Gain:

Press or buttons to select from –15 dB to +15 dB, and then press to confirm.

BESTip ATA 11L User Manual

5. FXO Record Gain: Press or buttons to select from –15 dB to +15 dB, and then press to confirm.

FXO Setting－# Ring To Answer

1. Press button to ente r the Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - FXO Setting. And then press to enter the option.

3. Press or buttons to scroll the menu till it appears #Ring To Answer. And then press to enter the option.

4. You may decide after how many rings the device waits to pick up the phone call and transfer to FXO interfaces. “0” means directly transfer phone call to FXO interfaces while ringing.

FXO Setting－Trunk Code

1. Press button to enter the Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - FXO Setting. And then press to enter the option.

BESTip ATA 11L User Manual

3. Press or buttons to

scroll the menu till it appears Trunk Code. And then press to enter the option.

4. If your BESTip is connected to

extension line of the PBX system., you need to enter the trunk code. “0” or “9” apply to most of PBX system.

FXO Setting－Intercom Digit

1. Press button to enter the

Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - FXO Setting. And then press to enter the option.

3. Press or buttons to

scroll the menu till it appears Intercom Digit. And then press to enter the option.

4. The digit number of extension line

varies from different PBX systems. Please enter the right setting. Ex: your extension line is 11 (two digits), that means Intercom Digit is 2. If it is 145 (three digits), then Intercom Digit is 3.

BESTip ATA 11L User Manual

FXO Setting－Blind Dialout

The BESTip will detect the dial tones (at least 1 second) before dialing. If there are no dial tones detected, the BESTip will cut the line. However, sometimes the audible frequencies and/or cadence of the dial tones appear unstable, so you need to set Blind Dialout ON to make the BSETip not to detect the dial tones and dial only after 1 second.

1. Press button to enter the Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - FXO Setting. And then press to enter the option.

3. Press or buttons to scroll the menu till it appears Blind Dialout. And then press to enter the option.

4. To avoid failure of detecting dial tone, you may force the device to dial out. Turn on the function, the device would dial out after one second without detecting dial tone.

FXO Setting－Outward Password

1. Press button to enter the Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - FXO Setting. And then press to enter the option.

BESTip ATA 11L User Manual

3. Press or buttons to

scroll the menu till it appears Outward Password. And then press to enter the option.

4. To protect FXO usage from stealing

credit, you may set up password. With this setting, others have to enter the password before using FXO calling out.

FXO Setting－CP Tone Setup

CP Tone (Call Progress tone) Setup allows BESTip ATA 11L to identify the type of telephony signaling tone for which tone cadence are being specified. CP tone is a means provided by telephone switch to indicate the progressive status of a call.

The BESTip ATA 11L is embedded with the DSP chipset and call progress tone detection algorithm module, so it can detects the presence of call progress tones including busy tone, disconnection tone, ringback tone and dual ringback tone.

It is programmable to detect any call progress tones in specified frequency range between 300 Hz and 650 Hz

Generally, busy tone, disconnection tone and ringback tone are single duration call progress tone (as shown below). However, in some regions and PBX systems, ringback tones belong to dual duration call progress tone.

1st Tone

OFF

Single Duration Call Progress Tone

BESTip ATA 11L User Manual

1. Press button to enter the Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - FXO Setting. And then press to enter the optio

3. Press or buttons to scroll the menu till it appears CP Tone Setup. And then press to enter the option.

4. There are three options in the CP Tone Setup menu. CP Tone Setup – New, CP Tone Setup –Modify, CP Tone Setup – Erase. Please see the illustration below.

4.1 CP Tone Setup－New

1st Tone

OFF

Dual Duration Call Progress Tone

2nd Tone

OFF

BESTip ATA 11L User Manual

4.2 CP Tone Setup－Modify

4. CP Tone Setup

－Erase

Note: You may encounter a problem when your call goes to

PBX via a VoIP connection, such as the caller may already hang up the phone but the PBX port is still active. The cause of this problem may be due to the CP tone mismatch.

BESTip ATA 11L User Manual

The BESTip allows you to configure 10 sets of call progress tones. When the BESTip detects three continous busy tones or disconnection tones, it will cut the call connection.

CP Tone Setup－CP Tone Type

1. Press or buttons to scroll the menu till it appears CP Tone Setup. And then press to

enter the option.

2. BSETip provides 4 type of CP Tones: Busy, Disconnect, Ringack and Dual_Ringback. Press and buttons to scroll the options, and then press to enter your target option.

3. There are four kinds of time duration you can configure: 1ST Tone ON Time, 1ST Tone OFF Time, 2nd Tone ON Time, and 2ND Tone OFF Time. Per unit is 0.01 second. For example, if

you want to set 0.5 second, please enter 50. For Busy, Disconnect and Ringback types, you only need to

configure 1ST Tone ON Time and 1ST Tone OFF Time. For Dual_Ringtone type, you need to set the four parameters.

Function Select－Inward Password

1. Press button to enter the Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select – Inward Password. And then press to enter the option.

BESTip ATA 11L User Manual

3. There are four options of Inward Password menu: New,

Modify, Erase and Application.

Inward Password－New

1. Press or button to

scroll the Inward Password menu till it appears Inward Password – New. And then press to enter the option.

2. Pick up your handset. Key in the

password using the character converter chart stated prior in this chapter. Press to save.

3. Press and button to

selcet the password ranking among High, Medium and Low. Press to save and back to the upper menu.

Inward Password－Modify

1. Press or button to

scroll the Inward Password menu till it appears Inward Password – Modif

And then press to enter the option.

2. Press or buttons to

find the number to modify. And then press to confirm.

3.Press to confirm the

password.

BESTip ATA 11L User Manual

4. Press or buttons to modify the password ranking among High, Medium and Low. Press to save and back to the upper menu.

Inward Password－Erase

1. Press or button to scroll the Inward Password menu till i

appears Inward Password – Erase. And then press to enter the option.

2. Press to confirm to erase the password and back to the upper menu.

Inward Password－Application

1. Press or button to scroll the Inward Password menu till it appears Inward Password – Application. Then press to enter the option.

2. Press or buttons to scroll the options.There are four options to select: Diable, FXO, FXS and FXO+FXS. Press to confirm your target option and back to the upper menu.

Function Select - Factory Setting

BESTip has the auto-recovery capability. Just follow the steps below to restore the factory settings.

BESTip ATA 11L User Manual

Note: Before proceeding to restoring, be sure that your BESTip

is connected to the Internet.

1. Press button to enter the

Function Select mode.

2. Press or button to

scroll the main menu till it appears Function Select - Factory Setting. And then press to enter the option.

3. There are one option of Factory

Setting: CLEAR SYS SETUP. Press to start the process.

4. Press to confirm.

Function Select－System Upgrade

To ensure the users to always have the latest Internet telephony technologies, the BESTip has the online upgrade feature.

You can upgrade your BESTip whenever a new software version becomes available. Upgrades can enhance the performance and add more features to your BESTip.

Note: Before proceeding to upgrade, be sure that your BESTip

is connected to the Internet. To upgrade your BESTip with the newest software version,

follow the followign instructions. The upgrade process will only take about 3~5 minutes depending on the Internet traffic.

BESTip ATA 11L User Manual

1. Press button to enter the Function Select Mode.

2. Press or button to

scroll the main menu till it appears Function Select - System Upgrade. And then press to enter the option.

3. Press to start the upgrading process.

4. BESTip will proceed to connect to the download Server and the screen will show the downloading process.

5. It will take about 3~5 minutes to finish downloading depending on the network traffic. If the new software version is downloaded successfully, BESTip will reboot itself automatically.

Please do not power off the device any time during software upgrade is in progress, otherwise the device may not boot properly.

BESTip ATA 11L User Manual

Chapter 4: To Make an Internet Call

After having finished the setup in Chapter 3, you are ready to operate your BESTip. Refer to the illustration below to connect your BESTip with other devices.

Over Internet or TCP/IP networks, BESTip provides two modes of voice communication: BESTip-to-BESTip and BESTip-to-Phone modes. It allows BESTip users to save greatly on long-distance and international call charges.

Hookup for BESTip ATA 11L

Testing Before Making a Call

After finishing the connection and configuration of your BESTip, be sure the BESTip is turned on and well connected. You must allow the BESTip to finish booting before operating.

1. BESTip will start self-testing, and

the LCD screen will display as shown right.

BESTip ATA 11L User Manual

2. Once the system testing finishes, the screen will display the local time according to the country code you set and Blue LED On-Line signal will be on.

3. You can press to see the balance and the message “Ready for Dial” will be shown on the display as well.

Pick up your telephone handset now, and you can hear a ready tone that means the basic installation is finished successfully.

Note: The LCD display will show the current time of your country according to the country code pre-configured. If the time displayed is counted from 00:00:00, it means your BESTip is not successfully registered to the Gatekeeper and your network connection or configuration might be incorrect. Please refer to “Chapter 3: Setup” in this manual for network configuration.

If you see the DNS Lookup Fail flashing, it means your BESTip has not successfully connected to the Internet. Please also refer to “Chapter 3: Setup” in this manual to configure your network.

To Make a BESTip-to-BESTip Call

If the receiver you call is equipped with an BESTip, you may enter the IP address directly and talk to the remote BESTip receiver.

Internet

BESTip ATA 11L User Manual

1. Make sure that the receiver you want to call is equipped with

an BESTip connected to the Internet.

2. Pick up the handset, and you will hear a ready tone. Dial the

ID No. of the receiving party and ended with a # key, or you can use the phone book to call the receiving party.

Note: Every BESTip has a unique eight-digit ID number found at the bottom of the device.

For example： The ID number of the receiving party is 19990023, so you need to dial 19990023#.

3. Hold the handset, and wait for the connection. You will hear a

ringback tone indicating that your remote BESTip is ringing. Otherwise, you will hear a busy tone if your remote BESTip user is on the phone.

4. Once the connection is established, you can enjoy your

communication with your receiving party.

5. Hang up the phone once the conversation is done.

To Make a BESTip-to-Phone Call

With Internet Telephony Service Provider (ITSP) service function ready, BESTip is able to connect to other telephony products. Having an active ITSP account, you can cal l all the covered areas with low rates.

In this mode, the receiver can answer an Internet phone call with a regular phone.

1. Make sure that your BESTip is setup properly, and connected

to the Internet

2. Pick up the handset and you will hear a ready tone.

Internet

BESTip ATA 11L User Manual

3. Dial your destination number as you normally do from your touch-tone phone.

For Domestic Long-Distance Calls

[DDD prefix code] + [Area code] + [Telephone number] + #

For International Calls

[IDD prefix code] + [Country code] + [Area code] + [Telephone number] + #

4. Hold the handset and wait for the connection.

5. Once your receiving party picks up the phone, you can enjoy

the communication.

6. Hang up the phone once the conversation is done Note: When you call a regular phone via the FXO port of your

BESTip, please press ### to cut the connection if the receiver does not answer the call. After you hear the disconncetion tones eg. dududu…, you can continue dialing or hang up the handset.

Once the conversation is complete, the receiver should han g up the handset first. After hearing the disconnection tones eg. dududu…, you (the caller) can hang up the phone. However, if you do not want to wait the receiver to hang up the phone, just press ###. After hearing the disconnection tones eg. dududu…, you can continue dialing or hang up the handset.

To Make Calls Through FXO Port of ATA 11L

1. Please follow the dialing sequence below for calling any real phone number through the land line connected to ATA 11L from the other BESTip device (if there’s no outward password setup).

[ATA 11L FXO device ID#] + ＊ + [Phone Number] + #

Suppose your ATA 11L device ID# is 63001234 (FXS) & 63001235 (FXO), so someone can dial from his BESTip device by dialing "63001235

＊12345678#" to ring someone's phone

directly.

BESTip ATA 11L User Manual

Or you can dial FXO ID# firstly from your BESTip device. ATA 11L will answer the call and give you the dial tone. So you can make call via the landline connected to FXO port of 11L.

If you setup the outward password on device, you will hear a short “Beep-Beep” tone that ask you to enter the password. Enter the password with “#” to sign in. If the pas sword is corre ct, you will hear a dial tone. Otherwise, you willl hear short “Beep-Beep” tone again.

2. Suppose you want to call to other BESTip device or

international number through the landline connected to your ATA 11L.

2.1 Please call the land line number connected to your ATA 11L

by using any land line or mobile phone.

2.2 ATA 11L will answer the call and give dial tone (if there’s no

inward password setup). Then, you can follow the dialing sequesce below to make phone calls.

For Other BESTip Device

Dial the eight-digit device ID number

For Domestic Long-Distance Calls

[DDD prefix code] + [Area code + Telephone number] + #

For International Calls

[IDD prefix code] + [Country code + Area code + Telephone number] + #

Remark: Please be advised the FXO port of ATA-11L, is protected by "trustee list" feature enabled by default. The trustee list feature will protect your landline that connected with ATA-11L FXO port from unauthorized access at remote end. So, you need to setup it at our ITSP web site (www.itspone.com

). Please contact our reseller to setup the feature or ask for password to login ITSP platform to configure it.

BESTip ATA 11L User Manual

To Receive a BESTip Call

Once your BESTip is connected to the Internet, you may accept the calls from other BESTip, or regular phone users. You cannot receive calls only when you are in the BESTip Setup mode. Please check again if every setup is working fine. Let me know your device ID# as soon as possible so to ask our agent to contact you very soon.

BESTip ATA 11L User Manual

Appendix A: Specifications

Interface

Telephone Interface 2 RJ11 port, 1 x FXS for phone set,

1 x FXO for land line

LAN Interface

RJ-45 port, 10/100M Ethernet 2 LED, 100/10 and LINK/ACT

Display

16x2 lines LCD display 2 LED Power and ON LINE

Switch button 5 setup buttons

Voice Codec

Channel Capability 2 Channels Voice Codecs G.723.1 6.3/5.3 Kbps Silence Compression VAD/CNG

G.723.1 Annex A

Echo Canceller G.168-2000 Compliant Signaling

DTMF(TIA464B), Call progress and user defined tone pairs

Input/output Gain Programmable

Software/ Hardware

CPU

Embedded High Performance 100MHz 16-bit CPU

Memory 8Mb FLASH ROM, 16Mb SDRAM DSP Chip Set

High Quality/Performance DSP for Voice compression

Front Control Panel 16 characters x 2 Lines LCD,

BESTip ATA 11L User Manual

5 Push Button Switches

Operating System

Embedded Real-Time Operating System

Networking Protocol

IP, TCP, UDP, DHCP, PPPoE, PAP, CHAP, DNS

Front Panel Self-Configuration function

Configure BESTip ATA through front panel. No additional software or hardware required

Voice Over IP Gateway Protocol

BESTip Gateway Protocols Only 10k bps bandwidth is required when using G.723.1 6.3K codec

Physical

Power 12VDC, 1.25A External Power Supply

Environmental

Operational : 0 to 45

Storage : -10 to 70

Humidity: 10 to 90% non-condensing Dimensions 128 x 88 x 27 mm (W/D/H) Weight 300 g Approx.

Note: Specifications may subject to change without prior notice.

BESTip ATA 11L User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual