Bespoke Infinity Installation Manual

1

INSTALLATION
MANUAL

Infinity Stairlift

Rail
Carriage
Seat

Huddersfield • England

2

The information contained within this
manual has been designed for use by
Bespoke approved engineers who have
received the appropriate product training
in the following categories,

1. Product installation.

2. Testing and commissioning.
lt is also assumed that the person
using this manual will have the basic
knowledge and skills required in both the
mechanical and electrical aspects to apply
consideration and awareness for the safety
of themselves and others involving their
work.
The contents of this manual are in the
recommended order of placement, which
forms the full installation, and
commissioning
of this standard model.

INTRODUCTION

3

Introduction 2

Contents 3

Rail Preparation and Fixing 4-9

Carriage Preparation and Assembly 10-30

Calibrate and Program the Stairlift 31-35

Troubleshooting 36-39

Wiring Diagrams 40

Certificate of Conformity 41

Demonstration and Handover 42

Installation Tools 43

CONTENTS

4

Remove packaging and protective
wrapping from rail sections.

Position rail sections on staircase as per
Installation Drawing.

Insert the leg stanchions into the relevant
bases and approximately set the height
by tightening the 3 x grub screws on each
base. (Do not tighten too much as these
will need to be adjusted later)

RAIL PREPARATION

266.3

274.7

279.4

279.1

269.9

1147

2108.8

1161.6

265.1

274

269

266.2

267.9

265.4

263

255.7

302

48.9

259.9

269.1

274.1

268.8

261.7

273.5

259.5

265.5

272.2

267.5

275.5

278.9

264.5

14.1

984.7

910.6

1117.4

967.7

719.4

122.3

106.6

125.8

Riser 1

Riser 15

1

2

3

4

5

67

8

9

10

466.7

174.9

180.9

175.3

177.1

170.3

182.8

173.8

176.9

179.1

136.9

170

165.8

166.3

163

172.5

101

100

119.8

2565.6

312.9

499.9

515.6

526.4

442.1

442

442

507.1

489.6

124.2

Base/Stanchion

Number

Type

Base

Height

Stanchion

Length

Total Height

1

New

205 ABF

280 312.87

2

New

165 450 499.87

3

New

204 450 515.62

4

New

204 450 526.37

5

New

100 400 442.06

6

New

100 400 442.04

7

New

100 400 442.04

8

New

100 400 442.02

9

New

165 450 507.07

10

New

165 450 489.59

Installation Drawing

RH EXT 180 - Standard Start and

Finish

A3

SHEET 1 OF 3

DWG:

TITLE:

Revision

DATE:

DO NOT SCALE DRAWING
UNLESS OTHERWISE SPECIFIED: DIMENSIONS ARE IN MILLIMETERS (mm)

ASSEMBLY BY:

SAGE ACCOUNT NO.

TYPE:

Model

Handing

Type

Swivel

Seat Type

Footrest

Extra Remotes

Controls

Remote Type

Region

Upholstery Colour

Surveyed By

Dispatch

Bend(s)

Rail Start

Rail Finish

Int' Landing

Int' Charge Point

Foot Covers

Rail Colour

Wall Brackets

Offset Footrest

Rail Length

Rail Sections

Bases to Kit

DRAWING BY:

1

Stairlift Specifications

10

No

7

8324.37

RAL 9010

No

No

N/A

N/A

Standard

Standard

2x90

Courier

Customer

Germany

Red

N/A

Recon

Recon

Recon

Manual

Right

BS 101

New

Standard

Square Ness
& U Bends

Vertical Height

O/B

-5/+15

I/B

-15/+5

Ride Quality

-10/+20

Upper Flights

Lower Flights

-/+2

-20/+20

-10/+20

5

Thread 2-core cable through lower tube of
each section of rail, working from top to
bottom.
Ensure a minimum of 150mm of cable at
each end.

RAIL PREPARATION

6

Assemble rail joints together working from
bottom to top of stairs.
Note: Offer top tubes first.

Apply grease to male part of joint.
Pins should be flush with stair side of rail.
Fit and tighten joint clamps

Using the installation drawing details:
Check top and bottom rail heights over
the corresponding steps.
Check rail angles
Check lower and upper rails are vertically
in line.
Adjust leg heights as required.
Ensure rail to wall measurements match
the Installation drawing.

RAIL FIXING

7

Secure plates to the staircase by the
following method:
Loosen grub screws on leg collar
Fix foot-plate with 3 screws (Figure 4)
Tighten screw to leg.
Repeat for each leg.
The following fixings are recommended:
Timber Staircase - 3 x 50mm screws.
Concrete Staircase -3 x 50mm screws & 3 x
rawlplugs.
Other Staircases - Installation
requirements must be assessed during
Survey.

BE AWARE OF HIDDEN DANGERS SUCH
AS; WIRING, PIPEWORK ETC.

RAIL FIXING

8

Finally ensure all rail dimensions are
in accordance with the rail installation
drawing.
Carry out any final adjustment to the
bases as required using the 3 x Grub
Screws then tighten once the rail position
is correct.

RAIL FIXING

9

MOUNTING THE CHARGER

Find a suitable power supply as close as
possible to either the top or bottom of the
stairs.
Mount the charger in a suitable position
near the power supply using the screws
supplied. Please ensure the charger is
mounted level and secure.

Leave sufficient length on the power
output to enable easy connection to the
rail charge points.

Do not connect or switch on the power
supply until the rail charge points have
been connected. (See Page 31)

Power Supply

Charging Unit

Power Output

Cable

10

CARRIAGE PREPARATION

11

First unpack all the pre-assembled units
from their packaging, taking care not to
place the carriage on the floor, avoiding
damage. Your carriage will arrive already
pre-assembled as either a manual swivel
option or powered swivel option as per
your order.

CARRIAGE PREPARATION

CARRIAGE & FOOTREST SEAT & ARMREST ASSEMBLY

12

INSTALLING THE BATTERIES
To install the batteries first remove the
front panel by unscrewing the 4 main
screws. Once you’re have inserted the
batteries consult figure 2, making sure the
battery circuit is correct.

CARRIAGE ASSEMBLY

+

-

+

-

FUSE

Fig 1

Fig 2

13

CARRIAGE PREPARATION

LOADING ONTO THE RAIL
Next insert the long loading bar into the
top skate of the carriage and insert the
small cone stopper in the bottom rail tube.

At the top of the stairs lift the carriage
with the loading strap and insert the
loading bar into the top rail tube, slowly
run the carriage along until the small cone
is through the bottom skate. Once the
carriage is securely located on rail it is
safe to let go of the loading strap.

(Loading bar & cone are part of the
separate installation kit.)

Small cone

Loading Bar

Loading strap

Fig 1

Fig 2

14

CONNECT THE SEAT BASE WITH ARMS
TO THE CARRIAGE

You can now begin to install the seat to
the carriage. First, lift the seat above
the carriage and feed the joystick cable
down through the hole located in the
seat boss plate, before lowering the seat
down onto the plate ensure to feed all the
cable through when doing so, to prevent
the cable getting trapped under the seat
frame. If the lift is a Manual Swivel, you
must ensure the locator on the swivel lever
is passing through the aperture in the boss
– this is not required on a powered swivel.

CARRIAGE ASSEMBLY

15

Now line the holes up on the seat frame
down to the boss plate below. Fix with the
2 shorter bolts towards the front of the
seat, the 2 longer ones to the back. Please
ensure the correct screws are positioned in
the correct holes as incorrect installation
will result in damage. Then connect the
joystick cable to the PCB cable which is
located inside the chassis above the upper
battery (Fig 1), making sure the 2 cables
are free to move as the chair rotates, then
the front battery cover can now be fixed
back on. Insert the key into the arm and
turn to the in position, the carriage is now
ready to run down the rail.

CARRIAGE ASSEMBLY

Fig 1

2x Long Screws

2x Short Screws

16

Switch on the lift by pressing the orange

switch on the front of the carriage to the

on position. Remove the PCB cover for

access to the programming buttons and to

have a clearer view of the LCD screen. The

lift should already come set up correctly

ready for programming, but this can be

checked by going through the menu

function on the screen.

The lower ‘SCROLL’ button is used to cycle

through the menu options and the top

‘ADJUST’ button to change an option. For

example, scroll to the Swivel option and

press the adjust button to choose Manual

or powered. It is best to check through all

these beforehand to make sure everything

is set up correctly.

RUNNING THE CHAIR ON

MANUAL

17

The lift will not run unless in program

mode or already programmed to the rail.

To put the lift into Program mode, Press

the scroll button until you see ‘POSITION’

(this is the first option you come to if

scrolling from the home screen), then

press and HOLD the scroll button and this

will change to ‘Program LO 1500’ – you are

now in program mode and able to drive

the lift onto the rail. Run the chair to a

desired position on the rail so you are now

able to start mounting the charging points.

RUNNING THE CHAIR ON

Position

PROGRAM

Lo 1500

HOLD

18

Return to the rail and fit the charge points
to both the top and bottom connecting
the core cable at both ends, use the
diagram in the installation guide to ensure
correct polarity (+ to the lower charging
strip and - to the top) once you are happy
with the positions fasten the final end stop
brackets at the top and bottom of the rail.
When placing the final end stops and
charging points please ensure;

1. The lower skate of the carriage does not
touch the floor before engaging with the
final end stop. This could result in damage
to the skate mechanism. If the distance
is incorrect you may need to adjust the
charging terminal.

2. When the charging terminals are
engaged make sure there is ONLY 5mm­10mm gap between the end stop and
the skate cover, if for any reason the lift
overruns the charge points it will ensure
the lift is still on charge.

INSTALL RAIL CHARGE POINTS

+

+- -

+ -

+

-

19

PROGRAMMING

HAND

This is to determine the hand of the lift

LEFT / RIGHT

MODE

Used for different lift types as will both Curved

and Straight lifts will use the same PCB &

software. *Straight lift not yet available*

CURVED/STRAIGHT

POSITION

Used for programming the lift to the rail (press
and hold scroll button to get in/out of Program

mode), also shows the encoder count once

programmed.

NO FUNCTION

Below is breakdown and explanation
of each of the menu options shown
on the display when using the scroll
/ adjust button. The home screen will
show lift status, for example, ‘LIFT
READY’ or OFF CHARGE’ before you
scroll through the menu, the display
will automatically go back to the
lift status after 5 seconds of neither
button being pressed.

20

INT.CP

When the lift has an Intermediate Charging Point

(INT. CP) the lift will always park here from the remote

controls, but you have the option for the joystick,

PASS – to always pass the charge point when using the

joystick (when the lift only requires the charge point

STOP – To stop on the charge point when using the

joystick (usually required where the customer has an

intermediate landing they need to be able dismount

the lift).

PASS / STOP

TRAVEL

Option for the lift to BEEP when travelling up or

down the rail

QUIET / ALARM

LANGUAGE

Choose 1 of 7 language options;

English, Spanish,French,

German, Italian, Portuguese & Dutch

SELECT LANGUAGE

SWIVEL

This option is to set up whether the lift has a

manual or powered swivel

MANUAL / POWERED

PROGRAMMING

21

SOFTWARE

VERSION

Used to determine the current software version of

the PCB.

NO FUNCTION

SPEED

This is used for factory assembly ONLY

NO FUNCTION

FAULT

LOGS

The PCB will record each fault / safety switch

ever activated on the unit. These can be reset

once repaired or serviced.

RESET FAULT COUNT

PRESS ON EACH FAULT

TRIPS

This logs how many the trips the lift has made

-this cannot be reset

NO FUNCTION

PROGRAMMING

*Once you have scrolled through all the menu

options, you will be taken back to option 1*

22

PROGRAMMING

Next, to program the Stairlift, put the
lift into Program mode and begin to
run it down the bottom charge point,
making sure the charger is turned on
before making contact, If you have an
intermediate charge point, turn the
charger on when you are below this so
that the bottom charge point is the first in
which the lift detects. Once the lift reaches
the charge point it will stop automatically
and the counter will reset to a number
around 1000, this is the datum point in
which the lift will count from.

1000

2

1

3

Position

23

PROGRAMMING

The ‘LO’ shown on the screen is the speed
the lift will travel after programming,
press the adjust button to change to ‘HI’
to program the lift to full speed, the speed
can be changed at any point on the lift as
you travel up to the top charge point by
pressing the adjust button again to select
between ‘HI’ & ‘LO’, this will only need to
be adjusted on internal curves.

Lo

HI

2

3

1

24

PROGRAMMING THE BEND SLOWING FUNCTION (Optional)

Note: To program using the slowing function The Infinity
Stairlift must be programmed using following the steps;

1. Once Programmed as described on pages 19-21

2. Move off the first charge point

3. Follow the steps below.

4. Move to final terminal.

To slow The Innity

Stairlift when travelling

around the bends the unit

must be programmed the

following way;

Position the Stairlift where

you would like to start the

slowing function

Push ‘Adjust’ until the

display reads ‘LO’

2.Press ‘Adjust’
to move to ‘LO’

3.Move around
the bend

Move the Innity Stairlift
Around the bend to
the position where you
would like the slowing
function to stop then;

Push ‘Adjust’ until the
display reads ‘HI’

1. Start on
the bottom
chargepoint

5. Move to final
Terminal and

4.Press ‘Adjust’
to move to ‘HI’

Lo HI

25

PROGRAMMING

Now begin to drive the lift up to the next
charge point, where the lift will again stop
by itself when it detects the charge point,
if this is an intermediate drive the lift up
again until you reach the top. Once the lift
has stopped on the last charging point,
press and hold the scroll button again until
‘POSITION’ is shown on the screen again –
The lift is now programmed to the rail.

Position

2

1

HOLD

26

REMOTE CONTROL

The remotes will already come pre­programmed to the lift, should you need
to program them, turn the lift off/on again,
then within the first 5 minutes of the lift
being switched back on, press and hold
all 3 buttons on the remote control for 3
seconds, repeat the process again for any
additional remote controls, The remotes
will now be paired to this lift.

HOLD

HOLD

HOLD

27

TROUBLESHOOTING & SAFETY

Here we are going to quickly check the
stopping safety features. First move the
Stairlift to a convenient position, now run
the Stairlift placing you hand in front of
each sensor individually running the lift
both up and down the rails.

Front Back

28

Manually insert the winding handle
into the hole located on the left side
of the carriage and locate the winding
mechanism. Engage the winding
mechanism and manually turn the handle.

To release the over-speed governor (OSG)
wind the stairlift in the upwards direction
to release the OSG arm.

MANUAL OVERRIDE

29

Run the lift upwards with the manual

override, the OSG should come loose from

the tube then.

Make sure that the OSG is in neutral

position again.

The unit does not need re-programming

RESET THE OSG

30

THE DISPLAY DIAGNOSTICS

The Display diagnostics feature
that can inform the engineer of

any problems that The Infinity

Stairlift has encountered during

installation or in general use.

Depending on the problem The

Infinity Stairlift diplays a selection

of error messages to indicate

what the problem is enabling the

engineer to pinpoint the fault and

resolve quickly without the need

of elimination of other potential

faults

OFF

CHARGE

Lift not charging

•Check lift is parked on a
charge point

•Check the voltage at the

charge point, the power is

turned on and polarity is

correct.

FOOTREST

LEFT/RIGHT

Footrest safety

switch activated

•Check for obstructions and
covers able to move freely

•Check Footrest wiring loom
for continuity as marked on

the PCB and using the wiring

diagram for correct switch

cables

31

THE DISPLAY DIAGNOSTICS

SEAT

Left/right

Main chassis safety

switch activated

•Check for obstructions and
covers able to move freely

•Check Mainframe wiring loom
for continuity as marked on

the PCB and using the wiring

diagram for correct switch

cables

BOTT.SKA

LEFT/RIGHT

Bottom skate safety

switch activated

•Check for obstructions and
covers able to move freely

•Check Bottom Guidance

wiring loom for continuity as

marked on the PCB and using

the wiring diagram for correct

switch cables

top.SKA

LEFT/RIGHT

Top skate safety
switch activated

•Check for obstructions and
covers able to move freely

•Check Top Guidance wiring

loom for continuity as marked

on the PCB and using the

wiring diagram for correct

switch cables

32

SEAT

SWIVEL

Seat swivel safety switch

activated (will also show when

powered swivel is in motion)

•Check seat is in home
position

•Check swivel switch is open,
located on the swivel boss

cam above the batteries.

•Check continuity on

orange wire located in the

mainframe loom.

R.M.U.

Fault

R.M.U reed switch is not

receiving a signal

•Check white OSG roller

is rotating when the lift is

travelling. The 2 magnets must

pass the sensor to give a pulse

in less than 7 seconds

•Check grey wires on bottom

guidance loom for continuity

Over

Speed

Over speed switch is activated

•Check O.S.G assembly is in

neutral position, if not reset

and try run the lift again

•Check Orange wires on

bottom guidance loom for

continuity

THE DISPLAY DIAGNOSTICS

33

Over

Current

Lift is drawing too

much current

•Check rack / pinion is clear for
the lift to move

•Check the lift has not hit the

overrun plate on the End stops

•Check customer weight does
not exceed limit

Relay
Fault

Relay is sticking on main PCB

•Gently tap the relay to free

the mechanism, if this doesn’t

work, a new PCB will be

required

FAULTS NOT SHOWN

ON DISPLAY

Board has no power, but

LED 1 is activated

•There is a live short on a safety
line, un plug each connector on
the PCB until the light goes out,

this will determine which loom the

short is on and you are able to test

for continuity to the chassis to nd

the short. The PCB is designed to

handle a short instead of requiring a

fuse.

Lift will only work

from Remote controls

•Check both arms are horizontal

(arm interlock switch is present in

downside arm)

•Check key switch is turned on /

wiring (wiring for interlock is in

series with the key switch)

THE DISPLAY DIAGNOSTICS

34

INFINITY WIRING DIAGRAM

Swivelsensor

Safety Right

Safety Left

LED Ground

Joystick left

Main Positive

Joystick right

Rotationsensor

Chargingpoint negative

Chargingpoint

Groundbattery

Tractionmotor 2

Footrest

Up.Guidance

Bot.Guidance

Chair

Mainframe_2

Safety Left

Safety Right

Safety Left

Safety Right

M

Encoder

Motor

Move 1

Move 2

Chargingpoint positive

Safety OSG

Safety Right

Safety Left

Battery Positive

Black

Red

Brown

Brown

Blue

Orange

Orange

Blue

Green

Green

Black nr.2

Black nr.3

Black nr.4

Black nr.1

Red

Black

Grey
Grey

Orange
Orange

Blue

Blue

Green

Green

Blue

Blue

Green

Green

Black nr.2

Black nr.4

Black nr.3

Black nr.1

Black

Blue

Brown

2 1

2 1

armrest
sensor

connect to armrest sensor

B

1

2

3

4

5

6

6

3

2

5 4

1

6

3

2

5 4

1

6

3

2

5

4

1

7

8

9

10

1

2

3

4

3

1

4

2

1

2

2
1

2
1

2
1

1

2

4

3

Mainframe

Brake

Black

Blue

Green

Red

4

2

1

3

connect

Black

Black

White

Red

Green

Black

Red

Brown

Orange

Tractionmotor

Extension

module

1

2

3

4

3

4

2

1

3

4

2

1

1

2

2 1

2 1

Swivelsensor

Connect to
swivelsensor

Mainswitch

30A Fuse

Mainframe

Chair

Joystick

Keyswitch

Bottom skate

Upper skate

Foot rest

Motor

(Optional)

1

2

1

2

2

3

1

LED

Topside

l

of PCB

35

Bespoke Stairlifts

Of

Unit 9, Old Fieldhouse Industrial Estate,

Old Fieldhouse Lane, Hudderseld,

West Yorkshire, HD2 1FA, England.

Declare under our sole responsibility that the products

INFINITY STAIRLIFT

have been manufactured in conformity with the

following standards and specications:

EN 81-40:2008

And the products to which this declaration relates

are in conformity with the following EU directives:

Electro Magnetic Compatibility Directive 2004/108/EC

Low Voltage Directive – 2006/95/EC

Machinery Directive – 2006/42/EC

Signed:........................................................................

On Behalf of Bespoke Stairlifts Limited

Date:............................................................................

CERTIFICATE OF CONFORMITY

Technical Documentation is available upon request

from Bespoke Stairlifts at the address above.

1st December 2016

36

• DEMONSTRATION

• EXPLANATION

• USER SAFETY

• USER BOOKLET

• PAPERWORK COMPLETION

1) Ask user to stand clear of the stairlift making sure that they have a

clear view of the lift.

2) Demonstrate the operation of the seat and footrest (manual or

powered if tted); advise the user to stand clear of the footrest to

avoid the footrest coming into Contact with the users legs.

3) Explain the L.E.D. functions on the chair arm clearly.

4) Explain the operations and positions of all the on/o switches.

Explain that the Key switch should always be turned o before getting

in/out of the chair.

5) Explain the operation and position of the directional controls on the

chair.

6) Explain that if constant pressure is released from directional

controls the lift will stop, and there is approximately a three second

delay before the stairlift will restart.

7) Explain the swivel function (manual or

powered, if tted) and also that the lift will stop automatically at the

top and bottom of the rail. Explain manual override of a powered

swivel if tted. Demonstrate and explain the manual override function

should only be used if a fault develops with the power functions, and

when used, should only swivel in the up direction as a safety measure.

On N0 occasion should the manual override function allow the user to

swivel the chair in

the down direction.

8) Ask the user to sit comfortably on the

seat and explain the use of the seatbelt (the seatbelt should always

by used). Ensure the user does not extend their arm beyond the seat

back.

9) Ask the user to operate the stairlift to the top of the stairs. Go up

rst so as not to block your own access.

10) Ensure that a swivel operation is carried out, and the customer

alights from the lift.

Ensure the user has turned o the chair Key switch.

11) Ask the user to complete a downward journey.

12) If the stairlift has a hinge, then this

option will have to be fully explained at this point, all controls,

interlocks, safety features, and general operation.

13) Once the user is clear on the operation of the lift show the

operation and position of all safety edges.

14) Ensure that all of your instructions have been clearly understood.

15) Invite the user to sit down comfortably while you explain the user

handbook. Ensure that the Service details are pointed out.

16) Ask the user to read and sign the handover sheet and any other

supporting documentation. Explain that the handover sheet is also a
receipt for any payment collected.

DEMONSTRATION AND HANDOVER

37

INSTALLATION TOOLS

1) 2 ft (500mm) spirit level (approx) 2) Extension Bar 3/B” or W drive)

3) Tape Measure ~ 5 metres

4) 6mm twist drill bit (15/16”)

5) 8mm masonry drill bits

6) Hexagon keys one set- Sizes: 2 -

10mm (‘T handles or long series) 7) Combination spanners, one set-

Sizes: M8 to M24

8) Crimping tool

9) Cross-head screw/drivers, one set

(variable sizes)

10) Dust sheet

11) Electric drill (Variable speed/

Hammer action / Chuck size 13m minimum)

12) Electrical or combination pliers 13) Electrical side cutters

14) Extension lead (heavy duty) 15) External circlip pliers

16) Flat blade screwdrivers, one set (variable sizes)

17) Hammer 20oz (claw or ball pen) 18) Long nose pliers

19) Magnetic angle nder

20) Digital Multi meter/Clamp meter

(must be capable of measuring DC

current at 30A for at least 5 seconds) 21) Nut runners - sizes: 5mm,

5.5mm, 7mm, 8mm.

22) Stanley knife (utility knife)

23) Lube grease

24) Terminal screwdriver

25) Torque wrench drive range 12 - 68Nm (3/8” or W drive)

26) Vacuum cleaner

27) Wire stripper

28) Wiring mouse - approximately 6m 29) Bit/socket set- 2.5 - 10mm

(3/S” or W drive)

30) Anti Static Wrist Strap

31) 3/8” or W square drive sockets range 8 -19mm

32) 24mm socket

33) Ratchet 3/8” or W drive

34) ®30mm Hole Saw/Cone Cutter

TOOLS AND EQUIPMENT

38

Infinity Stairlift

Rail
Carriage
Seat

Huddersfield • England