INST-TS1-V13
18/11/10
Page 11
8. Frequently Asked Questions
Q: What is the signal update period?
A: Signal is updated in real time.
Q: Why is the tank level stuck on one value?
A: When the sender cannot measure a valid tank level, the sender will recover the last good
reading of the tank level from its own memory. This will be sent to the monitor until a new
valid level is found.
Q: Is the TS1 ignition protected?
A: The TS1 is ignition protected and approved. It is fully potted.
Q: On power up, the analogue gauge goes full scale then back to empty. After 5 seconds it
shows the correct level.
A: This is normal for a 10 – 180ohm analogue gauge.
Q: On power up, the analogue gauge goes full scale and then back to the correct level.
A: This is normal for a 240 – 33ohm analogue gauge.
Q: The gauge is reading full all the time.
A: 1. The most common problem is that the acoustic protrusion is touching the tank.
2. The incorrect gasket has been used specified gasket is a Cork/viton mix.
3. The sender is to close to the side of the tank.
4. There is an obstruction in the tank.
5. The mounting screws are not isolated acoustically from body (see. Case 8)
Q: Is the sender sensitive to electrical interference. Should we use shielded cable?
A: There is no need to use shielded cable, unless you are running a long distance and near
appliance cables that radiate noise.
Q: What is the maximum distance between sender and meter?
A: 50 metres.
Q: What support is there for the product?
A: Updates will be placed on BEP website.
Q: Why is the meter reading incorrect when tank is empty?
A: There must be some fluid covering the bottom of the tank for sender to receive a valid
return signal.
Q: What is the beam angle of the sender?
A: 300mm at 2M depth
Q: Can I use a sealant with the TS1 and gasket
A: Yes, but ensure sealant does not get on to protrusion. Also, do not over tighten screws
for purpose of providing a tighter seal. The screws should be tightened until there is
contact between screw head and washer, then another 2 full turns.