Bentley Continental 1998, Mark 1998 User Manual

Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Lincoln Customer Assistance Center.

In the United States:

In Canada:

Ford Motor Company

Lincoln Customer Assistance Center

300 Renaissance Center

P.O. Box 43360

Detroit, MI 48243

1-800-521-4140

TDD for hearing impaired:

1-800-232-5952

Outside the U.S. or Canada:

Ford Motor Company

Worldwide Direct

Market Operations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

Ford Motor Company

Customer Assistance Centre

of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5B4

1-800-565-3673 (FORD)

Table of Contents

1. INTRODUCTION 1

2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2

If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 3

3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 1998-MODEL VEHICLE 4

Quick Reference: Warranty Coverage 5
What Is Covered? 6
What Is Not Covered? 8

4. IN ADDITION ... 10
Tires 10
Roadside Service (United States, Puerto Rico,

And U.S. Virgin Islands) 10
Transportation Assistance 11

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 12

Quick Reference: Emissions Warranty Coverage 12
What Is Covered? 14
What Is Not Covered? 15

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES 16

Quick Reference: Emissions Warranty Coverage 16
Explanation Of California Emissions Warranties 17
What Is Covered? 18
What Is Not Covered? 20

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 21

8. FORD EXTENDED SERVICE PLAN 24

9. DISPUTE SETTLEMENT BOARD 25

10. STATE WARRANTY ENFORCEMENT LAWS 2626

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

When you need warranty repairs, Ford recommends that you take your
Lincoln to your selling dealer, who wants to ensure that you continue to
be satisfied with your vehicle. You may, however, take your vehicle to
any Ford Motor Company dealership authorized to service Lincoln
vehicles.

This booklet explains in detail the warranty coverages that apply to your
1998–model Lincoln vehicle. If you bought a previously owned
1998–model vehicle, you are eligible for any remaining warranty
coverages.

The warranty includes:

➡ New Vehicle Limited Warranty (pages 4–7)
➡ Emissions Defect Warranties and Emissions Performance

Warranties which cover your emissions control systems. (pages

12–23)

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in Customer
Assistance, on the front page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost ­the services of the Dispute Settlement Board. The Board is a panel of
impartial individuals who resolve disputes. For details, see Dispute
Settlement Board (page 25).

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner Guide and a Service
Guide which indicate the scheduled maintenance required for your

vehicle. Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance, and may help increase
the value you receive when you sell or trade your vehicle.

It is your responsibility to make sure that all of the scheduled maintenance
is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
the Service Guide will invalidate warranty coverage on parts affected by

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the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle and confirmation of
maintenance work is always entered in your Service Guide

.

Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury
Auto Care Service Center, has factory-trained technicians who can
perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for covered warranty repairs made during the
warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or
Emissions Coverage.

Some states may require a tax on all or a portion of warranty repairs.
Where state law requires, the tax must be paid by you, the owner of the
vehicle.

Sometimes Ford may offer a special adjustment program to pay all or part
of the cost of certain repairs beyond the terms of the warranty. Check
with your dealer or call the Lincoln Customer Assistance Center at

1–800–521–4140

to learn whether any adjustment program is applicable

to your vehicle. Please have your vehicle identification number available.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:

• it was originally sold or leased by a Ford Motor Company dealership in
the United States or U.S. Federalized Territories; and

• it was originally registered/licensed and operated in the United States,
U.S. Federalized Territories, or Canada.

If you meet these two requirements, you do have warranty coverage
when you travel with this vehicle outside the United States, U.S.
Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under the U.S. warranty. If this happens, be sure to save
the paid repair order or invoice. You should present this document to a
U.S. Ford Motor Company dealer for warranty refund consideration.

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3. The new vehicle limited warranty for your
1998-model vehicle

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. The
New Vehicle Limited Warranty is the only express warranty applicable
to your vehicle. Ford neither assumes nor authorizes anyone to
assume for it any other obligation or liability in connection with your
vehicle or this warranty.

Ford and your dealer are not responsible for any time that you lose,
for any inconvenience you might be caused, for the loss of your
transportation, or for any other incidental or consequential damages
you may have.

You may have some implied warranties. For example, you may have:

• an implied warranty of merchantability (that your vehicle is
reasonably fit for the general purpose for which it was sold); or

• an implied warranty of fitness for a particular purpose (that your
vehicle is suitable for your special purposes).

These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.

Some states do not allow Ford to limit how long an implied warranty
lasts or to exclude or limit incidental or consequential damages, so the
limitation and exclusions described above may not apply to you.

NOTE: This information about the limitation of implied warranties
and the exclusion of incidental and consequential damages under the

New Vehicle Limited Warranty also applies to the Emissions
Warranties described on pages 12–23.

NOTE: If you are an eligible U.S. owner and have a warranty concern

unresolved by your dealer, you may use the services of the Dispute
Settlement Board (see page 25).

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QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your coverage under the New
Vehicle Limited Warranty. Please refer to the description of warranty

coverage for more specific information.

For each type of coverage, the chart shows two measures:

• years in service

• miles driven

Your New Vehicle Limited Warranty

TYPE OF

COVERAGE

BUMPER TO BUMPER

YEARS IN

SERVICE/MILES

DRIVEN

4/50,000

SAFETY RESTRAINT SYSTEM

CORROSION

5/50,000

5/UNLIMITED

The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for four years ­unless you drive more than 50,000 miles before four years elapse. In that
case, your coverage ends at 50,000 miles.

For more details on coverage, see:

➡ What is Covered? (pages 6–7)
➡ What is Not Covered? (pages 8–9)

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