Bentley Continental 1998, Mark 1998 User Manual

Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Lincoln Customer Assistance Center.

In the United States:

In Canada:

Ford Motor Company

Lincoln Customer Assistance Center

300 Renaissance Center

P.O. Box 43360

Detroit, MI 48243

1-800-521-4140

TDD for hearing impaired:

1-800-232-5952

Outside the U.S. or Canada:

Ford Motor Company

Worldwide Direct

Market Operations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

Ford Motor Company

Customer Assistance Centre

of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5B4

1-800-565-3673 (FORD)

Table of Contents

1. INTRODUCTION 1

2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2

If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 3

3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 1998-MODEL VEHICLE 4

Quick Reference: Warranty Coverage 5
What Is Covered? 6
What Is Not Covered? 8

4. IN ADDITION ... 10
Tires 10
Roadside Service (United States, Puerto Rico,

And U.S. Virgin Islands) 10
Transportation Assistance 11

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 12

Quick Reference: Emissions Warranty Coverage 12
What Is Covered? 14
What Is Not Covered? 15

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES 16

Quick Reference: Emissions Warranty Coverage 16
Explanation Of California Emissions Warranties 17
What Is Covered? 18
What Is Not Covered? 20

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 21

8. FORD EXTENDED SERVICE PLAN 24

9. DISPUTE SETTLEMENT BOARD 25

10. STATE WARRANTY ENFORCEMENT LAWS 2626

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

When you need warranty repairs, Ford recommends that you take your
Lincoln to your selling dealer, who wants to ensure that you continue to
be satisfied with your vehicle. You may, however, take your vehicle to
any Ford Motor Company dealership authorized to service Lincoln
vehicles.

This booklet explains in detail the warranty coverages that apply to your
1998–model Lincoln vehicle. If you bought a previously owned
1998–model vehicle, you are eligible for any remaining warranty
coverages.

The warranty includes:

➡ New Vehicle Limited Warranty (pages 4–7)
➡ Emissions Defect Warranties and Emissions Performance

Warranties which cover your emissions control systems. (pages

12–23)

1

2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in Customer
Assistance, on the front page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost ­the services of the Dispute Settlement Board. The Board is a panel of
impartial individuals who resolve disputes. For details, see Dispute
Settlement Board (page 25).

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner Guide and a Service
Guide which indicate the scheduled maintenance required for your

vehicle. Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance, and may help increase
the value you receive when you sell or trade your vehicle.

It is your responsibility to make sure that all of the scheduled maintenance
is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
the Service Guide will invalidate warranty coverage on parts affected by

2

the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle and confirmation of
maintenance work is always entered in your Service Guide

.

Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury
Auto Care Service Center, has factory-trained technicians who can
perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for covered warranty repairs made during the
warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or
Emissions Coverage.

Some states may require a tax on all or a portion of warranty repairs.
Where state law requires, the tax must be paid by you, the owner of the
vehicle.

Sometimes Ford may offer a special adjustment program to pay all or part
of the cost of certain repairs beyond the terms of the warranty. Check
with your dealer or call the Lincoln Customer Assistance Center at

1–800–521–4140

to learn whether any adjustment program is applicable

to your vehicle. Please have your vehicle identification number available.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:

• it was originally sold or leased by a Ford Motor Company dealership in
the United States or U.S. Federalized Territories; and

• it was originally registered/licensed and operated in the United States,
U.S. Federalized Territories, or Canada.

If you meet these two requirements, you do have warranty coverage
when you travel with this vehicle outside the United States, U.S.
Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under the U.S. warranty. If this happens, be sure to save
the paid repair order or invoice. You should present this document to a
U.S. Ford Motor Company dealer for warranty refund consideration.

3

3. The new vehicle limited warranty for your
1998-model vehicle

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. The
New Vehicle Limited Warranty is the only express warranty applicable
to your vehicle. Ford neither assumes nor authorizes anyone to
assume for it any other obligation or liability in connection with your
vehicle or this warranty.

Ford and your dealer are not responsible for any time that you lose,
for any inconvenience you might be caused, for the loss of your
transportation, or for any other incidental or consequential damages
you may have.

You may have some implied warranties. For example, you may have:

• an implied warranty of merchantability (that your vehicle is
reasonably fit for the general purpose for which it was sold); or

• an implied warranty of fitness for a particular purpose (that your
vehicle is suitable for your special purposes).

These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.

Some states do not allow Ford to limit how long an implied warranty
lasts or to exclude or limit incidental or consequential damages, so the
limitation and exclusions described above may not apply to you.

NOTE: This information about the limitation of implied warranties
and the exclusion of incidental and consequential damages under the

New Vehicle Limited Warranty also applies to the Emissions
Warranties described on pages 12–23.

NOTE: If you are an eligible U.S. owner and have a warranty concern

unresolved by your dealer, you may use the services of the Dispute
Settlement Board (see page 25).

4

QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your coverage under the New
Vehicle Limited Warranty. Please refer to the description of warranty

coverage for more specific information.

For each type of coverage, the chart shows two measures:

• years in service

• miles driven

Your New Vehicle Limited Warranty

TYPE OF

COVERAGE

BUMPER TO BUMPER

YEARS IN

SERVICE/MILES

DRIVEN

4/50,000

SAFETY RESTRAINT SYSTEM

CORROSION

5/50,000

5/UNLIMITED

The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for four years ­unless you drive more than 50,000 miles before four years elapse. In that
case, your coverage ends at 50,000 miles.

For more details on coverage, see:

➡ What is Covered? (pages 6–7)
➡ What is Not Covered? (pages 8–9)

5

WHAT IS COVERED?
Bumper to Bumper Coverage

Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage
begins at the warranty start date and lasts for four years or 50,000 miles,
whichever occurs first.

During this coverage period, authorized Ford Motor Company dealers will
repair, replace, or adjust all parts on your vehicle (except tires) that are
defective in factory-supplied materials or workmanship. Items or
conditions that are not covered by the New Vehicle Limited Warranty are
described on pages 8–9.

When making warranty repairs on your vehicle, the dealer will use Ford
or Motorcraft parts or remanufactured parts that are authorized by Ford.

Safety Restraint Coverage

Under your New Vehicle Limited Warranty, Safety Restraint Coverage
begins at the warranty start date and lasts for five years or 50,000 miles,
whichever occurs first.

During this coverage period, Ford warrants your vehicle’s safety belts
and air bag Supplemental Restraint System (SRS) against defects in
factory-supplied materials or workmanship.

6

Corrosion Coverage

Under your New Vehicle Limited Warranty, Corrosion Coverage begins at
the warranty start date and covers body sheet metal panels against
corrosion due to a defect in factory-supplied materials or workmanship.

The coverage period for corrosion depends on the type of damage that
occurs. There are two types of damage:

• If corrosion causes perforation (holes) in the body sheet metal,
coverage lasts for five years, regardless of the miles driven.

• If corrosion does not cause holes - and is not the result of usage
and/or environmental conditions - coverage lasts for four years or
50,000 miles, whichever occurs first.

For damage caused by airborne material (environmental fallout) - where
there is no factory-related defect involved and therefore no warranty ­our policy is to cover paint damage due to airborne material for 12
months or 12,000 miles, whichever occurs first.

7

WHAT IS NOT COVERED?
Damage Caused By:

• accidents, collision, fire, theft, freezing, vandalism, riot, explosion, or
objects striking the vehicle

• misusing the vehicle, such as driving over curbs, overloading, racing,
or using the vehicle as a stationary power source

• altering or modifying the vehicle - including the body, chassis, or
components - after the vehicle leaves Ford’s control

• tampering with the vehicle, tampering with the emissions systems, or
with other parts that affect these systems

• disconnecting or altering the odometer or allowing the odometer to be
inoperative for an extended period of time with the result that the
actual mileage cannot be determined

• using contaminated or improper fuel/fluids

• customer-applied chemicals or accidental spills

• driving through water deep enough to cause water to be injested into

the engine

Damage Caused by Use and/or the Environment

Your New Vehicle Limited Warranty does not cover surface rust and
deterioration of paint, trim, upholstery and other appearance items that
result from use and/or exposure to the elements. Here are examples:

• stone chips, scratches (some
examples are on paint and glass)

• dings, dents

• road salt, tree sap

• windstorm

• earthquake

• water or flood

• cuts, burns, punctures or tears

• bird droppings

• lightning, hail

Damage Caused by Improper Maintenance

Your New Vehicle Limited Warranty does not cover damage caused by
failure to maintain the vehicle, improperly maintaining the vehicle, or
using the wrong part, fuel, oil, lubricants or fluids. See the Owner
Guide for correct fluid types and levels, and consult the Service Guide
for proper ways to maintain your vehicle.

Maintenance/Wear

Your New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle (including parts and labor required after

8

the first required replacement time that is specified in your Owner
Guide and Service Guide); and (2) the replacement of parts due to

normal wear and tear. You, as the owner, are responsible for these items.
Examples from the Service Guide are:

• oil changes

• oils, lubricants, other fluids

• oil/air filters

• brake linings/pads

• cleaning/polishing

• wiper blades

• clutch linings

• engine tune-up

• tire rotation

Other Items and Conditions Not Covered

Your New Vehicle Limited Warranty also does not cover:

• non-Ford parts of your vehicle,
for example, parts installed by
body builders or manufacturers
other than Ford

ever been labeled or branded as
“dismantled”, “fire”, “flood”,
“junk”, “rebuilt”, “reconstructed”,
or “salvaged”

• vehicles with titles that have

Time Limits on Coverage

• After the first 12 months in service or 12,000 miles, whichever occurs
first, wheel alignment and tire balancing are not covered unless
required by a warranty repair.

9

4. In addition ...

TIRES

The tire manufacturer provides you with a separate warranty. You will
find your tire warranty with the owner literature supplied with your new
vehicle.

If a tire is damaged during the warranty coverage period because of a
vehicle defect in factory-supplied materials or workmanship, Ford Motor
Company will replace the tire.

ROADSIDE SERVICE (UNITED STATES, PUERTO RICO, AND U.S.
VIRGIN ISLANDS)

Your vehicle is eligible for the Ford Roadside Assistance Program, unless
you are driving a daily rental unit. Under this program Ford will cover:

• towing to the nearest Ford Motor Company dealership

• flat tire change

• fuel delivery

• jump starts

• lock-out assistance

The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty, but the Program’s time period runs concurrently with
Bumper to Bumper Warranty Coverage (four years or 50,000 miles,
whichever occurs first). If you need towing after Bumper to Bumper
Coverage has ended - and if the problem is covered by another Ford
warranty - Ford will pay the tow charge under the other warranty.

For emergency roadside assistance, call 1–800–521–4140.

For daily rental units that must be towed because a covered part has
failed during the Bumper to Bumper Warranty period, Ford will cover
towing to the nearest Ford Motor Company dealership.

10

TRANSPORTATION ASSISTANCE

Alternative transportation in the form of shuttle service or service
loaners may be available under the Lincoln Commitment Program. Please
consult with your dealer for details.

11

5. Federal requirements for emissions warranties

QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE

This chart shows your warranty coverage under two emissions warranties
that Ford provides, in compliance with Federal requirements. The
warranties are:

• Emissions Defect Warranty

• Emissions Performance Warranty

Emissions Warranties for Your Vehicle

TYPE OF

COVERAGE

EMISSIONS DEFECTS

WARRANTY

Certain Emissions Parts*

YEARS IN

SERVICE/MILES

DRIVEN

4/50,000

8/80,000

EMISSIONS PERFORMANCE

* Catalytic converters, electronic emissions control unit, and

onboard emissions diagnostic device (required 8 years/80,000
mile coverage per the Clean Air Act)

WARRANTY

Emissions Related Parts

2/24,000

These warranties assure you that the emissions control systems in your
vehicle meet the requirements of the Clean Air Act. Under this federal
law, the U.S. Environmental Protection Agency (EPA) sets standards for
the amount of exhaust pollutants and evaporative emissions that are
emitted by vehicles in the United States.

For full details on emissions control coverage, see:

➡ Emissions Defect Warranty (page 13)
➡ Emissions Performance Warranty (pages 13–14)
➡ What is Covered? (pages 14–15)
➡ What is Not Covered? (page 15)

12

Emissions Defect Warranty Coverage

Under the Emissions Defect Warranty, Ford provides coverage for up to
four years or 50,000 miles (whichever occurs first). This is an extension
of the federal requirement that calls for coverage of two years/24,000
miles (whichever occurs first).

During this coverage period, Ford warrants that:

• your vehicle is designed, built, and equipped to meet - at the time it is
sold - the emissions regulations of the U.S. EPA.

• your vehicle is free from defects in factory-supplied materials or
workmanship that could prevent it from conforming with applicable
EPA regulations.

• you will not be charged for repair, replacement, or adjustment of
defective emissions-related parts listed under What is Covered?
(pages 14-15)

Under the Emissions Defect Warranty, Ford also provides coverage,
including labor and diagnosis, for eight years or 80,000 miles (whichever
occurs first) for these emissions parts:

• catalytic converter

• electronic emissions control unit (PCM)

• onboard emissions diagnostic device

Emissions Performance Warranty Coverage

If your vehicle is registered in a state where the state or local
government has an EPA-approved inspection and maintenance program,
you may also be eligible for Emissions Performance Warranty Coverage
for two years or 24,000 miles (whichever occurs first), if you meet
certain conditions.

Under Emissions Performance Warranty Coverage, Ford will repair,
replace, or adjust - with no charge for labor, diagnosis, or parts - any
emissions control device or system, if you meet all these conditions:

• You have maintained and operated your vehicle according to the
instructions on proper care in the Owner Guide, the Service Guide,
and this booklet.

• Your vehicle fails to conform, during the warranty coverage period of
two years or 24,000 miles (whichever occurs first), to the applicable
national EPA standards.

13

• You are subject to a penalty or sanction under local, state, or federal
law because your vehicle has failed to conform to the emissions
standards. (A penalty or sanction can include being denied the right
to use your vehicle.)

• Your vehicle has not been tampered with, misused, or abused.

The Emissions Performance Warranty will not apply to your vehicle if:

• the vehicle is tested at high altitude, but is certified to meet standards
only at sea level.

• the diagnosis shows your vehicle will pass the applicable state or local
government test using test procedures and standards set by the EPA.

WHAT IS COVERED?

These parts are covered by both the Emissions Defect Warranty and the
Emissions Performance Warranty.

List of Parts Covered by Emissions Warranties

• Air/Fuel Feedback Control
System and Sensors

• Altitude Compensation System

• Catalytic Converter

• Controls for Deceleration

• Electronic Engine Control

Sensors and Switches

• Electronic Ignition System

• Exhaust Gas Recirculation

(EGR) Valve, Spacer, Plate and
Associated Parts

• Exhaust Manifold

• Exhaust Pipe (Manifold to

Catalyst)

• Fuel Filler Cap and Neck
Restrictor

• Fuel Injection System

• Fuel Vapor Storage Canister,

Liquid Separator and Associated
Controls

• Ignition Coil and/or Control
Module

• Intake Manifold

• Malfunction Indicator Light

(MIL) System

• PCV System and Oil Filler Cap

• Powertrain Control Module

• Spark Control Components

• Spark Plugs and Ignition Wires

• Throttle Air Control Bypass

Valve

• Throttle Body Assembly (MFI)

• TWC Air Control Valve

• Volume Air Flow Sensor

• Fuel Injector Supply Manifold

• Fuel Tank

14

Important information about List of Parts

Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non-diesel fuel lines, and wiring harnesses that are used with
components on the list of parts, above.

Concerning parts that should be replaced on a certain recommended
maintenance schedule: These parts remain under warranty until : (a) the
first replacement time that is specified in your Owner Guide and the
Service Guide; or (b) the time or mileage limits of the Federal Defect
and Performance Warranties (whichever occurs first).

Your Lincoln dealer maintains a complete list of parts covered by
emissions warranties. For more details about the specific parts covered
by the Emissions Defect Warranty, contact your dealer.

WHAT IS NOT COVERED?

Ford may deny you warranty coverage if your vehicle or a part has failed
because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?
(pages 8–9).

15

6. California requirements for emissions
warranties

QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE

This chart shows the coverage Ford provides under the emissions control
warranty to owners of vehicles certified for sale in California. (California
certified vehicles may be available for sale in states other than California.
Check your Vehicle Emissions Control Information label to determine the
type of vehicle you have.) There are three warranties:

• Short-Term Defects Warranty

• Long-Term Defects Warranty

• Performance Warranty

Emissions Warranties for California Vehicles

TYPE OF

COVERAGE

EMISSIONS DEFECTS WARRANTY

Short-Term Warranty

Long-Term Warranty*

YEARS IN

SERVICE/MILES

DRIVEN

3/50,000
7/70,000

EMISSIONS PERFORMANCE

* These specific parts were selected on the basis of their estimated

replacement cost at the time the California Air Resources Board
certified your vehicle for sale in California.

WARRANTY

3/50,000

For full details about coverage under California requirements for
emissions control, see:

➡ Defects Warranties (page 17)
➡ Performance Warranty (page 17)
➡ What Is Covered? (pages 18–20)
➡ What Is Not Covered? (page 20)

16

EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations

(Applicable if your vehicle is certified for sale in California, as indicated
on the Vehicle Emissions Control Information label.)

The California Air Resources Board and Ford are pleased to explain the
emission control system warranty on your 1998–model vehicle. In
California, new motor vehicles must be designed, built, and equipped to
meet the State’s stringent anti-smog standards. Ford must warrant the
emission control system on your vehicle for the periods of time listed
below, provided there has been no abuse, neglect or improper
maintenance of your vehicle.

Your emission control system may include parts such as the carburetor
or fuel injection system, the ignition system, catalytic converter, and
engine computer. Also included may be hoses, belts, connectors and
other emissions-related assemblies.

Where a warrantable condition exists, Ford will repair your vehicle at no
cost to you, including diagnosis, parts and labor.

Manufacturer’s Warranty Coverage:

For 3 years or 50,000 miles (whichever first occurs):

1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your Lincoln passes the
inspection. This is your emission control system PERFORMANCE
WARRANTY.

2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.

For 7 years or 70,000 miles (whichever first occurs):

1. If an emissions-related part listed in this booklet, with coverage for
seven years or 70,000 miles is defective, the part will be repaired or
replaced by Ford. This is your long-term emission control system
DEFECTS WARRANTY.

17

Owner’s Warranty Responsibilities:

As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford recommends
that you retain all receipts covering maintenance on your vehicle, but
Ford cannot deny warranty coverage solely for the lack of receipts or for
your failure to ensure the performance of all scheduled maintenance.

You are responsible for presenting your vehicle to a Lincoln dealer as
soon as a problem exists. The warranty repairs should be completed in a
reasonable amount of time, not to exceed 30 days.

As the vehicle owner, you should also be aware that Ford may deny you
warranty coverage if your vehicle or a part has failed due to abuse,
neglect, improper maintenance, or unapproved modifications.

If you have any questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be violations
of the terms of this warranty you may contact the Lincoln Customer
Assistance Center at 1–800–521–4140 or the California Air Resources
Board at:

State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, California 91731–2990

WHAT IS COVERED?

The parts listed on page 19 are covered by the Defects Warranties that
apply to every California 1998–model Lincoln vehicle.

18

TIME OR MILEAGE COVERAGE PERIODS FOR ADDITIONAL

CALIFORNIA EMISSIONS WARRANTIES

(years/thousand miles, whichever first occurs)

DEFECT

PART NAME

3/50 7/70*
Anti-Lock Brake System (ABS) Module X X(a)
Catalytic Converter X X
Distributor Assembly X
EVAP Vapor Line X
Exhaust Manifold Gasket X X(b)
Exhaust Manifold Left X X(c)
Exhaust Manifold Right X X(c)
Fuel Injection Rail Assembly X
Fuel Injector X
Fuel Injector Supply Manifold X
Fuel Pressure Regulator X
Fuel Tank X
Intake Manifold X X(d)
Intake Manifold Runner Control X X(e)
Knock Sensor X
Synchronizer Assembly X
Throttle Body Assembly X
Transducer Assembly X
Turbine Shaft Speed Sensor Assembly X
TWC Air Control Valve X

*These specific parts were selected on the basis of their estimated
replacement costs at the time the California Air Resources Board
certified your vehicle for sale in California.

(a) Continental, Town Car only
(b) Town Car only
(c) All except Navigator
(d) Except Lower Manifold on Navigator
(e) Continental, Mark only

19

Important Information about List of Parts

Also covered by this warranty are all emissions-related bulbs, hoses,
clamps, brackets, tubes, gaskets, seals, belts, connectors, non–diesel fuel
lines, and wiring harnesses that are used with components on the List of
Parts.

Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until the first required
replacement time that is specified in your Owner Guide and the

Service Guide.

NOTE: If the diagnosis does not reveal a defect, the Defects Warranty

does not apply.

Your Ford dealer maintains a complete list of covered parts. For more
details about the specific parts that are covered by the Defects Warranty,
contact your dealer.

WHAT IS NOT COVERED?

Ford may deny you warranty coverage if your vehicle or a part has failed
because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?
(pages 8–9).

20

7. Additional information about your emissions
warranty coverage, under Federal and California
requirements

HOW DO I GET WARRANTY SERVICE?

To get service under your emission warranties, take your vehicle to any
Lincoln dealer as soon as possible after it has failed an EPA-approved
test or a California Smog Check inspection. Be sure to show the dealer
the document that says your vehicle has failed the test.

Your dealer will decide whether the repair is covered by the warranty. If
there is a question about coverage, the final decision must be made by
Ford within 30 days after you bring in your vehicle for repair. (The
decision will be made within a shorter time if the law requires you to
have the vehicle repaired more quickly in order to avoid additional
penalties.) However, your dealer does not have to meet the deadline if
you request a delay or agree to a delay, or if the delay is caused by an
event for which neither Ford nor your dealer is responsible.

You will be notified by Ford in writing if your claim for warranty
coverage is denied. The notice will explain the basis for denying your
claim. If you fail to receive this notice, Ford will perform the warranty
repair for you free of charge.

HOW DO I HANDLE EMERGENCY REPAIRS?

If your vehicle needs an emergency repair on emission-related parts, and
a Lincoln dealer is not available - so that you must have covered repairs
made by someone other than a Lincoln dealer - your Lincoln dealer will
reimburse you for the cost of repairs, including diagnosis. Be sure to
obtain: (a) the parts that are replaced; and (b) a receipt for the work.
Take the parts and receipt to your dealer, who will determine if the
repair is covered under warranty.

You should follow the same procedure if a warranted part is not available
at your Lincoln dealer within 30 days from the time you first bring your
vehicle to your dealer for repairs, and you must go elsewhere for repairs.

Any repair not completed within 30 days also constitutes an emergency,
and any equivalent replacement part may be used in an emergency

21

situation. Ford will reimburse you for the repair expenses, not to exceed:
(a) the manufacturer’s suggested retail price for all warranted parts that
are replaced; and (b) the labor charges (based on the manufacturer’s
recommended time allowance for the warranty repair and the
geographically appropriate hourly labor rate).

WHAT REPLACEMENT PARTS SHOULD I USE?

Ford recommends that you use genuine Ford replacement parts.
However, when you are having non-warranty work done on your vehicle,
you may choose to use non-Ford parts.

If you decide to use non-Ford parts, be sure they are equivalent to Ford
parts in performance, quality, and durability. If you use replacement
parts that are not equivalent to Ford parts, your vehicle’s emissions
control systems may not work as effectively, and you may jeopardize
your emissions warranty coverage.

NOTE: FEDERAL WARRANTY ONLY The maintenance,
replacement, or repair of emissions control devices or systems, the
cost of which is not covered by the warranties, can be performed by
any automotive repair establishment or individual using non-Ford
parts.

22

For vehicles within the warranty period, Ford will repair at no cost to
the owner, under the Federal Emissions Warranty, covered emission
failures caused by properly installed Ford parts or non-Ford parts that
have been “certified” by the U.S. Environmental Protection Agency
(EPA). Ford is not responsible for the cost of repairing any emission
failures caused by non-Ford parts that have not been ‘‘certified’’ by the
EPA.

PROPER MAINTENANCE PRESERVES YOUR WARRANTY

If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.

To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner Guide and
Service Guide. Be sure to save your service receipts and to keep
accurate records of all maintenance work.

If you are not satisfied with the handling of a warranty matter, see

Customer Assistance, on the front page of this booklet, and Dispute
Settlement Board (page 25).

If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you

believe to be violations of the terms of this warranty, you may contact:

Director, Field Operations & Support Division
(6406J)
Environmental Protection Agency
401 M Street, S.W.
Washington, D.C. 20460

23

8. Ford Extended Service Plan

MORE PROTECTION FOR YOUR VEHICLE

You can get more protection for your new Lincoln vehicle by purchasing
a Ford Extended Service Plan (Ford ESP). Ford ESP is the only
extended service program with the Ford name on it and the only service
contract backed by Ford Motor Company.

Ford ESP is an optional service contract, backed and administered by
Ford. It provides:

• protection against repair costs after your Bumper to Bumper Warranty
expires; and

• other benefits during the warranty period (such as: reimbursement for
rentals; coverage for certain maintenance and wear items).

You may purchase Ford ESP from any participating Ford Motor Company
dealer. There are several Ford ESP plans available in various
time-and-mileage combinations. Each plan can be tailored to fit your own
driving needs, including reimbursement for towing and rental.*

When you purchase Ford ESP, you receive peace-of-mind protection
throughout the United States and Canada, provided by a network of
more than 5,100 participating Ford Motor Company dealers.

NOTE: Repairs performed outside the United States and Canada are not
eligible for ESP coverage.

This information is subject to change. Ask your dealer for complete
details about Ford ESP coverage.

* In Hawaii, rules vary. See your dealer for details.

24

9. Dispute Settlement Board

DO YOU NEED THE DISPUTE SETTLEMENT BOARD?

Your satisfaction is important to Ford Motor Company and to your dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined on
the inside cover of this booklet.

However, if your warranty concern has not been resolved using the
three-step procedure, you may be eligible to participate in the Dispute
Settlement Board, an informal, alternative process for resolving disputes.

A warranty dispute must be submitted to the Dispute Settlement Board
before taking action under the Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before pursuing replacement or repurchase
remedies provided by certain state laws. This dispute handling procedure
is not required prior to enforcing state–created rights or other rights
which are independent of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.

HOW DOES THE BOARD WORK?

The Dispute Settlement Board offers a voluntary, free, independent
process for resolving warranty disputes. You may apply to the Board if
you are an eligible owner of a Ford Motor Company vehicle in the United
States.

For more details, please refer to your Customer Assistance Guide. For
a brochure/application, speak to your dealer or write to:

Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120

NOTE: The Dispute Settlement Board may not be available in all states.

Ford Motor Company reserves the right to change eligibility limitations,
modify procedures and/or discontinue this process at any time without
notice and without obligation per applicable state law.

25

10. State warranty enforcement laws

These state laws - sometimes called “lemon laws” - allow owners to
receive a replacement vehicle or a refund of the purchase price, under
certain circumstances. The laws vary from state to state.

To the extent your state law allows, Ford Motor Company requires that
you first send us a written notification of any defects or non-conformities
that you have experienced with your vehicle. (This will give us the
opportunity to make any needed repairs before you pursue the remedies
provided by your state’s law.)

In other states, where not specifically required by state law, Ford Motor
Company requests that you give us the written notice.

Send your written notification to:

Ford Motor Company
Lincoln Customer Assistance Center
300 Renaissance Center
P.O. Box 43360
Detroit, MI 48243

26