Benq X-Sign V2.6 User Manual

X-Sign

V2.6

User Manual

Copyright 2020 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

All other logos, products, or company names mentioned in this manual may be the registered trademarks or copyrights of their respective companies, and are used for informational purposes only.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

This user manual aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit http://businessdisplay.benq.com/ for the latest version of this manual.

Table of contents
BenQ X-Sign .................................................................................................................................	5
Basic ....................................................................................................................................................................	5
Account ...........................................................................................................................................................................................	5
Registering an account for X-Sign Manager (Admin) .......................................................................................................................................................	5
Accessing your account ...........................................................................................................................................................................................................	7
Setting the permission for users ............................................................................................................................................................................................	8
Authorizing other users as admins .....................................................................................................................................................................................	10
License ...........................................................................................................................................................................................	12
Purchasing the license from X-Sign Manager ...................................................................................................................................................................	12
Importing the license(s) to X-Sign Manager .....................................................................................................................................................................	14
Mapping the license ................................................................................................................................................................................................................	16
Checking the License upgrade notice ................................................................................................................................................................................	17
Manager .........................................................................................................................................................................................	18
Pairing the device with X-Sign Manager ............................................................................................................................................................................	18
Creating the channel ..............................................................................................................................................................................................................	22
Scheduling the content by channel ......................................................................................................................................................................................	24
Scheduling the content by device ........................................................................................................................................................................................	26
Editing the device management structure .........................................................................................................................................................................	27
Pushing Real-Time Message to your BenQ Smart Signage remotely ..........................................................................................................................	30
Controlling the device remotely .........................................................................................................................................................................................	32
Updating device Player remotely ........................................................................................................................................................................................	33
Managing the calling system ..................................................................................................................................................................................................	34
Creating an API table in X-Sign Manager ..........................................................................................................................................................................	38
Setting Verification ..................................................................................................................................................................................................................	41
Getting the system notification ...........................................................................................................................................................................................	45
Updating device status immediately ....................................................................................................................................................................................	48
Player report (proof-of-play) ................................................................................................................................................................................................	50
Using Designer Express .........................................................................................................................................................................................................	50
Designer ........................................................................................................................................................................................	53
Creating a new project file in X-Sign Designer ...............................................................................................................................................................	53
Uploading your content from Designer ............................................................................................................................................................................	55
Creating content in X-Sign Designer .................................................................................................................................................................................	58
Creating content from Designed Templates ....................................................................................................................................................................	62
Creating a clock widget in X-Sign Designer .....................................................................................................................................................................	65
Setting a weather widget .......................................................................................................................................................................................................	67
Creating an Image or Video slideshow ..............................................................................................................................................................................	69
Rotating an image or video ...................................................................................................................................................................................................	71
Generating a QR Code .........................................................................................................................................................................................................	73
Adding a data connection ......................................................................................................................................................................................................	74
Setting a timer widget ............................................................................................................................................................................................................	76
Creating an API template using the demo kit ..................................................................................................................................................................	79
Creating a TV Input source widget in X-Sign Designer .................................................................................................................................................	83
Setting background music in X-Sign Designer ..................................................................................................................................................................	83
Changing the playing order of pages ..................................................................................................................................................................................	86
Encrypting a project in X-Sign Designer ............................................................................................................................................................................	87
Opening an X-Sign 1.x project file ......................................................................................................................................................................................	89
Changing your language in X-Sign Designer .....................................................................................................................................................................	90
Player .............................................................................................................................................................................................	92
Switching the mode of Player ...............................................................................................................................................................................................	92
Playing files with USB .............................................................................................................................................................................................................	93
USB autoplay ............................................................................................................................................................................................................................	97
Activating an Interactive function in Standalone mode ..................................................................................................................................................	98
Playing encrypted projects on X-Sign Player .................................................................................................................................................................	101
Changing Picture Settings in X-Sign Player (SL4302K/L5502K/SL6502K/SL7502K/SL8502K) ...........................................................................	103
Local Delivery ...........................................................................................................................................................................	105
Playing content with Local Delivery ................................................................................................................................................................................	105
Searching for devices in Local Delivery Mode ..............................................................................................................................................................	110
Setting a schedule for Local Delivery Mode ..................................................................................................................................................................	111
Report.........................................................................................................................................................................................	116
Getting the activity report of X-Sign Manager ..............................................................................................................................................................	116
Downloading player content report ................................................................................................................................................................................	116
Video Wall.................................................................................................................................................................................	118
Setting up the environment for video wall .....................................................................................................................................................................	118
Creating the Video Wall content from X-Sign Designer ...........................................................................................................................................	120
Fine-tuning the Video Wall from X-Sign Designer ......................................................................................................................................................	122

Premium ........................................................................................................................................................	124
Interactive ...................................................................................................................................................................................	124
Creating interactive content with Interactive template ..............................................................................................................................................	124
Creating interactive content from designed templates with Area Link ..................................................................................................................	130
Viewing the structure of an Interactive Template .......................................................................................................................................................	133
Enabling Interactive Statistics ............................................................................................................................................................................................	140
Viewing an Interactive Report ..........................................................................................................................................................................................	142
Setting the device group control ......................................................................................................................................................................................	143
API ................................................................................................................................................................................................	146
Creating an API template using the designed template ..............................................................................................................................................	146
GPL/LGPL Software Licenses Used by X-Sign .....................................................................................	147

4/13/21

BenQ X-Sign

Created to help users of BenQ interactive flat panels and digital signages to better utilize their equipment, BenQ X-Sign includes BenQ X-Sign Designer for content creation and standalone mode schedule setting. BenQ X-Sign also includes BenQ X-Sign Manager and BenQ X-Sign Player for cloudbased content management and distribution, to show X-Sign Player in single or group displays.

Basic

Account

Registering an account for X-Sign Manager (Admin)

Watch demonstration video:

With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (including X-Sign Manager) in one account. Follow the steps below to register an account and connect to X-Sign Manager.

1.Go to BenQ Service website https://service-portal.benq.com/login. Suggested browsers are Chrome, Firefox.

2.If you are an administrator, click Register(Admins only) to register an Administrator account for the company.

Note: If you are a regular user, ask your company’s administrator to create a user account for you. After you receive the account, click Log in directly after verifying your email.

BenQ X-Sign

3.After you click Register(Admins only), you will see the following message. Go to Click here to proceed.

4. Fill in the following fields and click Submit to create a new Administrator account.

6 BenQ X-Sign

Note:

•For the account ID, enter a value between 4 and 20 characters long. Only numbers (0-9), upper and lowercase alphabets (A-Z, a-z), and the following special characters (-)(.)(_) are allowed in the account ID and name.

•The password must be a combination of alphanumeric and must be between 6-12 characters. Passwords like “2945678” (all numbers), “eduabsc” (all alphabets), “12ab” (less than 6 characters), and “12abcd345678efg” (more than 12 characters) are unacceptable.

•Uppercase and lowercase letters don’t need to be typed the same way every time you key in the password.

Accessing your account

Two ways are provided to access your account:

1. Go to BenQ Service website https://service-portal.benq.com/login. Log in and choose X-Sign.

BenQ X-Sign

2.Go to BenQ display website https://x-sign.benq.com/. Click Login to go to the X-Sign Manager page.

Setting the permission for users

1. To set the permission for users, log in and choose IAM.

8 BenQ X-Sign

2.Select Role Management > X-Sign, then choose the account you want to set the permission to. Click to continue.

3. You can set the permission to the account by checking the boxes. Click Submit to proceed.

BenQ X-Sign

Authorizing other users as admins

Watch demonstration video:

The administrator can authorize other users to manage X-Sign Manager. Please be noted that there can only be THREE admins in the same company, i.e. the original admin with two substitute admins.

1. To authorize agents, go to Account Management.

2. Click Create New Account to proceed.

Note: If the user already has an account under the original admin, there is no need to create a new account, just select to edit.

10 BenQ X-Sign

3.Fill in the account information, check the box, and click Submit. You will receive a verification email. After verifying the email, you have successfully authorized agents.

BenQ X-Sign 11

License

Purchasing the license from X-Sign Manager

Watch demonstration video:

You can purchase the license from X-Sign Manager in License Management > License Extension.

12 BenQ X-Sign

After clicking Buy New License,

1.Choose the quantity of license which you want to purchase. There are two types: Basic and Premium.

2.Select Add to Shopping Cart.

3.Click the shopping cart icon to access to the checkout page.

Note: If the quantity is more than 20, it is highly suggested that you select More than 20.

4.After reading the agreement terms, click the checkbox.

5.Click Checkout to go to the payment page.

Note: You can go back to the previous page by clicking the button Back.

BenQ X-Sign 13

6. After checking the quantity and the total price, click PayPal Checkout.

7. Log in the Paypal Account and finish the payment.

8. You can also pay by your credit card.

Importing the license(s) to X-Sign Manager

Before controlling your device or playing the content remotely, you must pair the device with the license in X-Sign Manager.

14 BenQ X-Sign

1.You have to buy license(s) from Manager directly or from BenQ reseller. If you buy from Manager, the license will be sent to your Manager account directly. If you buy from the reseller, you have to import license(s) yourself.

2.Go to License Management > License List and click Import License Code.

3. Enter the license code here. Click Add to import multiple licenses at one time.

4.After entering the license code, click Import license.

5.You will see the imported licenses on the license list.

6.Now you can start to pair your devices.

BenQ X-Sign 15

Mapping the license

1. To map the license, go to License Management > License List. Click Mapping to continue.

2. Fill in the following fields and click Finish to map the license.

16 BenQ X-Sign

Checking the License upgrade notice

1. To check the license upgrade notice, click at the top right corner.

2. You can see the notification(s). Click to see more information.

Note: You can delete the notification by clicking the trash can icon	. Click Clear all to delete all
notifications.

BenQ X-Sign 17

Manager

Pairing the device with X-Sign Manager

Watch demonstration video:

If you want to play the content from Internet or control multiple devices remotely, you have to pair the device with X-Sign Manager.

1.Launch X-Sign Player.

2.Press Esc button on Windows Player or MENU on the device remote controller to see the menu bar.

3. Choose Switch Mode to switch to Manager mode.

18 BenQ X-Sign

4. Choose Pair to start pairing.

5. Get the Device ID on this page then go to X-Sign Manager to pair the license.

BenQ X-Sign 19

6. Go to X-Sign Manager. Then go to By Device and choose Add a new Device.

7.Enter required information as below.

•Device ID: the device information from X-Sign Player.

•Mapping license code: Choose the license you want to pair with the device. You have to make sure you already buy the license and import to X-Sign Manager.

20 BenQ X-Sign

•Device location: Choose the city where your device lies in. Time zone of the device (Android) needs to be the same as you set here.

8.After you finish the setting, click Finish to continue.

9.A message, “New device has been created”, will show up on the screen when the signage is successfully paired with X-Sign Manager.

BenQ X-Sign 21

10. You will also see the message shown on the signage.

11. Now you can control your device and play content remotely from X-Sign Manager.

Creating the channel

Watch demonstration video:

Follow the steps A to N to create the channel.

•A. Click By Channel.

•B. Click Add New Channel to the creation page.

•C. Enter the channel Name.

•D. Select the default playing content when there is no schedule in this channel.

22 BenQ X-Sign

•E. Choose to enable anti-image retention.

•F. Fill in the description of the channel.

•G. Click Confirm to finish the creation page.

•H. Select to finish the settings.

•I. Select to add the existing device to the channel.

H I

•J. Re-edit the information of the channel.

•K. Add the existing device to the channel, then you will see a new page.

BenQ X-Sign 23

•L. Select multiple devices to add into the channel.

•M. You can search the name of the device in the search bar.

•N. Click Confirm to finish the operation.

Scheduling the content by channel

Watch demonstration video:

With X-Sign Manager, you can easily play the same content on multiple devices remotely. You can also play different content whenever you want.

1.Be sure that the device’s license in the channel hasn’t expired yet.

2.Go to By Channel, then choose the channel you want to play the content.

3. Click and you will see the schedule management page of Channel. Click the time slice you want to set schedule.

24 BenQ X-Sign

4.You will see the schedule setup window. Below is some required information.

A.Select the project you want to play on the channel. Be sure to upload your project file to Manager first.

B.Set the schedule time you want to play the content.

C.Enable to play content all day long.

D.Select the priority of the project. If it is urgent, select High for interruption scheduling. High priority schedule can overwrite Normal priority schedule by overlapping time blocks.

E.Enable to play content periodically.

F.You can set time here. You have to set the end date and choose to repeat by day or week.

B C

5.After all configuration is set, click Submit.

6.You will see the schedule on the management page.

current time

BenQ X-Sign 25

7.Double click the schedule event, and you can see the status of devices in the channel.

8.No matter by device or by channel, you can create and edit time blocks in the timetable by clicking and dragging.

Scheduling the content by device

Watch demonstration video:

1. Go to By Device, then choose the device you want to play the content. Click				to go to the
schedule management page.

2. Click the time slice you want to set schedule.

26 BenQ X-Sign

3.You will see the schedule setup window. Refer to Scheduling the content by channel on page 24 for more information about A-F.

4.After all configuration is set, click Submit.

5.You will see the schedule on the management page.

6.No matter by device or by channel, you can create and edit time blocks in the timetable by clicking and dragging.

Editing the device management structure

Watch demonstration video:

BenQ X-Sign 27

In X-Sign Manager, you can manage devices with hierarchical structures which make you control multiple devices with ease.

1. Click Add category to create a folder.

28 BenQ X-Sign

2.You can see the folder structure on the left side. You can easily create a hierarchical folder structure.

3. Click Add a New Device then set it to the related category.

BenQ X-Sign 29

4. You will see the device in the related folder.

5. For existing device(s), click to transfer it to the correct folder.

6. Now you can start to customize your device structure.

Pushing Real-Time Message to your BenQ Smart Signage remotely

Watch demonstration video:

With Real-Time Message on By Channel, you can easily push instant message to single or multiple devices. You don't need to edit content again.

1.Make sure that the device has already paired with X-Sign Manager.

2.You must create one channel and move device(s) into it.

30 BenQ X-Sign

+ 118 hidden pages