Benq PL4901, PL5501, PL5502 User Manual

Product support

Safety warnings and precautions

Important safety instructions

Package contents

Setting up the display

Notes on the LCD panel of this display

Safety notice for remote control

Battery safety notice

BenQ ecoFACTS

Installation Notes

Mounting on a wall

Ventilation Requirements for enclosure locating

PL4901/PL5501/PL5502

LCD Monitor

User Manual

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

Copyright 2020 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

1.Make sure your computer is connected to the Internet.

2.Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.

-User manual and related document: www.BenQ.com > BenQ DISPLAY >

SUPPORT > Downloads > model name > User Manual

-(EU only) Dismantled information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

EPREL Registration Number: PL4901: 370409

PL5501: 370822

PL5502: 370415

4	Table of Contents
	Table of Contents
	Product support................................................................... 3
	Safety warnings and precautions......................................	6
	Important safety instructions............................................	7
	Notes on the LCD panel of this display ....................................	7
	Safety notice for remote control ................................................	8
	Battery safety notice ......................................................................	8
	BenQ ecoFACTS.............................................................................	9
	Package contents ...............................................................	10
	Setting up the display........................................................	11
	Installation Notes..........................................................................	11
	Mounting on a wall .......................................................................	11
	Ventilation Requirements for enclosure locating..................	12
	Mounting in Portrait Position.....................................................	13
	Parts of the display and their functions........................	14
	Input/output terminals.................................................................	14
	Remote control.............................................................................	15
	Using the remote control ...........................................................	16
	Connection .........................................................................	17
	IR and display control daisy chain connection .......................	17
	External IR receiver......................................................................	17
	Configuration and calibration tool control .............................	18
	Video In connection .....................................................................	19
	Connecting power........................................................................	21
	Basic operations.................................................................	22
	Turning the display on or off......................................................	22
	Operations in the OSD menu....................................................	22
	Software update procedure........................................................	23
	OSD Setting ...................................................................................	23
	Color calibration & video wall setup software...........	26

Preparation.....................................................................................

Table of Contents	5
OperationsRS232.......................................................................	29
OperationsLAN..........................................................................	33
Troubleshooting ............................................................................	34
Product information..........................................................	35
Specifications .................................................................................	35
USB device compatibility ............................................................	36
Dimensions ....................................................................................	37
Supported input signal resolution.............................................	40

1/11/21

6 Safety warnings and precautions

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

THIS EQUIPMENT MUST BE GROUNDED

To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords used with the equipment must have three cores and be correctly wired to provide connection to the ground. Wrongly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power outlet is grounded or that the installation is completely safe. For your safety, if you are in any doubt about the effective grounding of the power outlet, please consult a qualified electrician.

•The mains plug of the power supply cord shall remain readily operable. The AC receptacle (mains socket outlet) shall be installed near the equipment and shall be easily accessible. To completely disconnect this equipment from the AC mains, disconnect the power cord plug from the AC receptacle.

•Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where it may fall and cause damage to itself or others.

•Do not place this display near water, like a spa or pool, or in a position which will allow the splashing or spraying of water onto the display, like in front of an open window where rain water may enter.

•Do not install this display in a confined space without proper ventilation and air circulation, such as in a closed cabinet. Allow proper space around the display for dissipating heat inside. Do not block any openings and vents on the display. Overheating may result in hazards and electric shock.

•Installation of this display should only be performed by a qualified technician. Failure to install this display properly may cause injuries and damages to the personnels and the display itself. Check the installation regularly and maintain the display periodically to ensure the best working condition.

•Use only the accessories approved or recommended by the manufacturer to mount this display. Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries. Make sure that the surface and fixing points are strong enough to sustain the weight of the display.

•To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside. Refer servicing to qualified service personnel.

•To prevent personal injuries, mounting the display or installing desktop stands is required before use.

1.Read these instructions.

2.Keep these instructions.

3.Heed all warnings.

4.Follow all instructions.

5.Do not use this apparatus near water.

6.Clean only with dry cloth.

7.Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8.Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9.Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10.Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11.Only use attachments/accessories specified by the manufacturer.

12.Use only with the cart, stand, tripod, bracket, or table specified by the

manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13.Unplug this apparatus during lightning storms or when unused for long periods of time.

14.Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

•The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of glass which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal substrate is also liable to damage under excessive force or extreme temperatures. Please handle with care.

•The response time and brightness of the LCD panel may vary with the ambient temperature.

•Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary.

•The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the LCD technology and is not a defect.

8Important safety instructions

•LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to 'screen burn-in' or 'image retention' which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, fixed/inactive text or icons) for more than two hours. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 4:3 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines.

Note: Under certain circumstances, condensation may occur on the inner side of the cover glass, it's a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 30 minutes of normal operation.

•If display of a still image is required, it is recommended to enable pixel shift under the General settings.

•Do not put the remote control in the direct heat, humidity, and avoid fire.

•Do not drop the remote control.

•Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.

•Confirm there is no object between the remote control and the remote sensor of the product.

•When the remote control will not be used for an extended period, remove the batteries.

The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following:

•Always ensure that the batteries are inserted with the positive and negative terminals in the correct direction as shown in the battery compartment.

•Different types of batteries have different characteristics. Do not mix different types.

•Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries.

•When batteries fail to function, replace them immediately.

•Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible.

•Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use.

•There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.

Important safety instructions

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and achievements.

~ AC voltage

10 Package contents

Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately.

LCD display	Remote control	Gap inspection pad x	Quick start guide
		4

AAA battery x 2

Power cord x 1

HDMI cable x 1

DVI cable x 1

RS232 to USB cable	RJ45 to RS232 cable	Alignment kit x 1
x 1	x 1

• The type of power cord supplied may differ from that illustrated depending on your region of purchase.

•Before discarding the package, check that you haven't left any accessories inside the box.

•Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the package (if possible) for future transport of the display.

•Do not leave plastic bags within reach of young children or babies.

•Due to the high power consumption, always use the plug exclusively designed for this product. If an extended line is required, please consult your service agent.

•The product should be installed on a flat surface to avoid tipping. The distance between the back of the product and the wall should be maintained for proper ventilation. Avoid installing the product in the kitchen, bathroom or any other places with high humidity so as not to shorten the service life of the electronic components.

•The product can normally operate only under 5000m in altitude. In installations at altitudes above 3000m, some abnormalities may be experienced.

VESA Standard:

PL4901: 600 x 400 (4 - M6 x 40L) PL5501: 600 x 400 (4 - M6 x 40L) PL5502: 600 x 400 (4 - M6 x 40L)

To mount this display to a wall, you will have to obtain a standard wall-mounting kit (commercially available). We recommend using a mounting interface that complies with TUV-GS and/or UL1678 standard in North America.

1.Lay a protective sheet on a table, which was wrapped around the display when it was packaged, beneath the screen surface so as not to scratch the screen face.

2.Ensure you have all accessories for mounting this display (wall mount, ceiling mount, table stand, etc).

3.Follow the instructions that come with the base mounting kit. Failure to follow correct mounting procedures could result in damage to the equipment or injury to the user or installer. Product warranty does not cover damage caused by improper installation.

4.For the wall-mounting kit, use M6 mounting screws (having a length 10 mm longer than the thickness of the mounting bracket) and tighten them securely.


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12 Setting up the display


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5. Install the wall mounting bracket on
the display and attach the display to			Thickness
the wall according to the mounting			Thickness
bracket’s instructions. The length of	LCD	L1	of the wall
the screw should exceed the thickness	LCD	mm	mounting
of the wall mounting bracket, please	display		bracket
refer to below chart for each model.
Make sure that all screws are		L2 mm
tightened and secured properly.		L2 mm
tightened and secured properly.		(L3”)
(Recommended torque: 16 (+2/-2)		(L3”)
kgf/cm). The mounting means should
be strong enough to bear the weight
of the display.

To prevent the display from falling:

•For wall or ceiling installation, we recommend installing the display with metal brackets which are commercially available. For detailed installation instructions, refer to the guide received with the respective bracket.

•To lessen the probability of injury and damage resulting from fall of the display in case of earthquake or other natural disaster, be sure to consult the bracket manufacturer for installation location.

DP cable x 1

Audio cable x 1

IR Extender cable x 1

RS232/IR loop

DP cable x 1

Audio cable x 1

IR Extender cable x 1

		100 mm
To allow heat to disperse, leave space	100 mm	100 mm
between surrounding objects.	100 mm	100 mm
between surrounding objects.
		100 mm

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