BenQ PhotoVue SW270C Service Manual

LCD Monitor

User Manual

PhotoVue Photographer Monitor | SW Series

Copyright

Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Power Safety

0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Care And Cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

• Contact your place of purchase or visit the local website from www.BenQ.com for more support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

Table of Contents

Copyright ...................................................................................................................................... 2

Getting started .............................................................................................................................7

Getting to know your monitor ..............................................................................................10

Front view .................................................................................................................................................. 10

Back view.................................................................................................................................................... 10

Input and output ports ............................................................................................................................ 11

Connections ..............................................................................................................................................12

How to assemble your monitor hardware .........................................................................15

How to detach the stand and the base ...............................................................................................21

Installing shading hood (optional step) ................................................................................................ 23

Adjusting the monitor height ................................................................................................................28

Rotating the monitor ............................................................................................................................... 29

Viewing angle adjustment ....................................................................................................................... 30

Using the monitor wall mounting kit ...................................................................................................31

Getting the most from your BenQ monitor ......................................................................32

How to install the monitor on a new computer ..............................................................................33

How to upgrade the monitor on an existing computer ................................................................. 34

How to install on Windows 10 system ...............................................................................................35

How to install on Windows 8 (8.1) system .......................................................................................36

How to install on Windows 7 system ................................................................................................. 37

How to adjust your monitor ..................................................................................................38

The control panel..................................................................................................................................... 38

Hotkey Puck (SW320 / SW271 only) ..................................................................................................39

Hotkey Puck G2 and its basic operations (SW270C only) ............................................................41

Basic menu operation .............................................................................................................................. 43

Customizing the hot keys....................................................................................................................... 44

Working with HDR technology............................................................................................................ 44

Adjusting the display color..................................................................................................................... 46

Adjusting display mode............................................................................................................................ 46

Choosing an appropriate picture mode.............................................................................................. 46

Video source selection in PIP/PBP mode (for models with PIP/PBP function) .......................... 47

Navigating the main menu .......................................................................................................48

Display menu .............................................................................................................................................49

Color Adjustment menu .........................................................................................................................51

PIP/PBP menu ............................................................................................................................................ 58

System menu .............................................................................................................................................61

Controller Key menu (SW270C only) ................................................................................................66

Troubleshooting ........................................................................................................................68

Frequently asked questions (FAQ)....................................................................................................... 68

Need more help?...................................................................................................................................... 70

4/12/19

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

(For edge-to-edge models)

Monitor Stand

Monitor Base

Quick Start Guide

CD-ROM

7 Getting started

Power Cord (Picture may differ from product supplied for your region.)

Video Cable: DP (Optional accessory)

Video Cable: DP to mini DP

Video Cable: HDMI (Optional accessory)

Audio Cable (Optional accessory)

USB Cable: USB-C™ (Optional accessory for models with USB-C™ socket)

If a USB-C™ cable is not included in the product package, make sure the purchased cable is certified by USB-IF and is full-featured, with power delivery and video / audio / data transfer functions.

USB Cable

Hotkey Puck (SW320 / SW271 only)

8 Getting started

Hotkey Puck G2

(SW270C only)

Shading hood (SW320 / SW271 only)

Shading hood for landscape orientation (SW270C only)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

9 Getting started

Getting to know your monitor

Front view

1. Control buttons

(For edge-to-edge models)

2. Power button

Back view

3. Cable management hole

4. Input and output ports (vary by model, see Input and output

ports on page 11)

5. Kensington lock slot

6. USB ports (downstream; connecting to USB devices)

7. SD card slot

10 Getting to know your monitor

Input and output ports

1234567

1234876

Available input and output ports may vary depending on your purchased model. Check the

Specification document on the provided CD for details.

SW320 1. AC power input jack

2. Hotkey Puck / Hotkey Puck G2 socket

3. HDMI socket

4. DisplayPort socket

5. Mini DisplayPort socket

SW271 / SW270C

6. Headphone jack

7. USB port (upstream; connecting to the PC)

8. USB-C™ port

• Depending on the product specifications, the supported resolution and timing may vary.

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

11 Getting to know your monitor

Speakers / Headphone

USB peripherals

SD card

PC/Notebook

SW320

Connections

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 17 - 19.

12 Getting to know your monitor

Speakers / Headphone

USB peripherals

SD card

PC / Notebook

SW271 / SW270C

Hotkey Puck G2 (SW270C)

Hotkey Puck (SW320 / SW271)

• (SW271) If USB-C™ Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports. (SW270C) If USB-C™ Alternate mode (DP Alt mode) is enabled, USB 3.1 Gen 1 (5 Gb/s) is available from the USB downstream ports.

• If the video input is via HDMI or DP and USB-C™ works as upstream port, USB 3.1 Gen 1 (5 Gb/s) is available from the USB downstream ports.

13 Getting to know your monitor

Power delivery of USB-C™ port on your monitor (SW270C only)

Not all monitors equipped with USB-C™ ports support power delivery. If power delivery function is not available, additional power supply to the connected device is required.

With the power delivery function, your monitor helps supply power to the connected USB-C™ devices.

SW270C

USB-C™ Power Delivery

5V / 3A

9V / 3A

12V / 3A

15V / 3A

20V / 3A

• A connected device needs to be equipped with a USB-C™ connector that supports charging function via USB power delivery.

• The connected device can be charged via USB-C™ port even when the monitor is in power saving mode.(*)

• The USB power delivery is up to 60W. If the connected device requires more than 60W for operation or for boot up (when the battery is drained), use the original power adapter that came with the device.

• The information is based on the standard testing criteria and is provided for reference. The compatibility is not guaranteed as the user environments vary. If a USB-C™ cable is not included in the product package, make sure the purchased cable is certified by USB-IF and is

full-featured, with power delivery and video / audio / data transfer functions.

*: Charging via USB-C™ in monitor power saving mode is available when the USB-C Awake function is enabled. Go to

System > USB-C Awake and select ON.

14 Getting to know your monitor

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model.

• The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link "Adjusting the Screen Resolution" for more information.

Avoid finger pressure on the screen surface.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Attach the monitor stand to the monitor base as illustrated. Make sure to align the arrow on the end of the stand to the one on the monitor.

Turn the stand clockwise until you cannot go further.

15 How to assemble your monitor hardware

Tighten the thumbscrew on the bottom of the monitor

base as illustrated. And then turn the stand counterclockwise to face forward.

Orient and align the stand arm with the monitor ( ), push them together until they click and lock into place

().

Gently attempt to pull them back apart to check that they have properly engaged.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

If your monitor is an edge-to-edge monitor, handle it with care. Avoid finger pressure on the screen surface. Adjust the screen angle by placing your hands on the top and on the bottom of the monitor as illustrated. Excessive force on the display is prohibited.

16 How to assemble your monitor hardware

2. Connect the PC video cable

To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

Either

To Connect the DP Cable

Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

After the monitor and the computer are powered on, if the image is not displayed, disconnect the DP cable. Connect the monitor to any video source other than DP first. Go to

System and DisplayPort on the OSD menu of the monitor

and change the setting from done, unplug the current video cable and re-connect the DP cable. To go to the OSD menu, see Basic menu operation on

page 43.

1.4 to 1.1. Once the setting is

To Connect the USB-C™ Cable

Connect the plug of the supplied USB-C™ cable to the USB-C™ port on the monitor. Connect the other end of the cable to the USB-C™ port of a laptop. It allows signal, audio, and data transmission from the laptop to the monitor.

(SW271) The USB-C™ port on the monitor transfers data only and does not support power delivery to the laptop. Additional power supply to the connected laptop is required. (SW270C) The USB-C™ port on the monitor supports power delivery. See Power delivery of USB-C™ port on

your monitor (SW270C only) on page 14 for more

information. If a USB-C™ cable is not included in the product package, make sure the purchased cable is certified by USB-IF and is full-featured, with power delivery and video / audio / data transfer functions.

Due to USB-C™ technology limitation, the USB transmission speed is determined only by the selected refresh rate. See USB-C Configuration on page 63 and

Options for data transfer via USB-C™ (SW271 / SW270C only) on page 65 for more information.

17 How to assemble your monitor hardware

To Connect the mini DP Cable

TV OUT

PDIF-OU

S DI F-O UT

Connect the plug of the mini DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region.

3. Connect the audio cable.

You may connect headphones to the headphone jack found on the back side of the monitor.

4. Connect USB devices.

To Connect the USB Type-B Cable

Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor.

Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port.

The USB hubs (downstream ports) are available when either the USB Type-B or Type-C™ port is in use.

5. Connect the memory card.

Insert an SD or MMC memory card following the direction indicated on the card to exchange files.

Supported memory card formats are as follows:

•SD / SDHC / SDXC

•MMC

18 How to assemble your monitor hardware

6. Connect the Hotkey Puck / Hotkey Puck G2 to the monitor.

Connect the Hotkey Puck / Hotkey Puck G2 to the mini USB port (exclusively for Hotkey Puck connection) on the rear of the monitor.

And place the Hotkey Puck / Hotkey Puck G2 on the monitor stand or to another desired place as illustrated.

For more information on Hotkey Puck / Hotkey Puck G2, see Hotkey Puck (SW320 / SW271 only) on page

39 / Hotkey Puck G2 and its basic operations (SW270C only).

7. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the

other end to a power outlet just yet.

8. Organize the cables.

Route the cables via the cable management hole.

9. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

19 How to assemble your monitor hardware

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page

32 to install the monitor software.

To extend the service life of the product, we recommend that you use your computer's power management function.

20 How to assemble your monitor hardware

How to detach the stand and the base

Release button

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

2. Remove the monitor stand.

While pressing and holding the quick release button

( ), detach the stand from the monitor ( ).

3. Remove the monitor base.

Release the thumbscrew on the bottom of the monitor base.

21 How to assemble your monitor hardware

+ 49 hidden pages