BenQ PhotoVue SW2700PT Service Manual

SW Series LCD Monitor

User Manual

Copyright

Copyright © 2016 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

Power Safety

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

Care And Cleaning

• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat source, or in a built-in installation unless proper ventilation is provided.

• Never push objects or spill liquid of any kind into this product.

Safety warning and precautions

• The warranty may be void if any of the instructions in this user manual are not followed.

Improper use will invalidate the guarantee. These safety instructions also apply to original

accessories.

• It is the sole responsibility of the user if problems (such as data loss and system failure) occurred due to non-factory provided software, parts, and/or non-original accessories.

• Please use the original accessories (e.g. power cable) only with the device to avoid possible dangers such as electric shock and fire.

• It takes about 30 minutes (under BenQ standard testing condition) for the system to reach to a stable state. For works that involve critical color judgment or image enhancement, please wait for 30 minutes after the monitor is powered on.

• It is recommended to set the monitor to a lower brightness for long-term use to reduce your eye strain, and maintain a stable display in order to extend the display’s lifetime. Yet you should always adjust the monitor brightness according to the light condition around the monitor. See

Adjusting the backlight on page 37 for more information.

Servicing

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Table of Contents

Copyright ......................................................................................................................................2

Getting started .............................................................................................................................5

Getting to know your monitor ................................................................................................7

Front view.................................................................................................................................................... 7

Back view ..................................................................................................................................................... 7

Connection ...................................................................................................................................................9

How to assemble your monitor hardware ........................................................................ 10

How to detach the stand and the base ............................................................................................... 16

Installing shading hood (optional step) ................................................................................................ 18

Adjusting the monitor height ................................................................................................................ 21

Viewing angle adjustment ....................................................................................................................... 22

Rotating the monitor .............................................................................................................................. 23

Using the monitor wall mounting kit ................................................................................................... 25

Getting the most from your BenQ monitor ...................................................................... 26

How to install the monitor on a new computer .............................................................................. 27

How to upgrade the monitor on an existing computer ................................................................. 28

How to install on Windows 10 system (selected models only) ................................................... 29

How to install on Windows 8 (8.1) system .......................................................................................30

How to install on Windows 7 system ................................................................................................ 31

How to adjust your monitor ................................................................................................. 32

The control panel..................................................................................................................................... 32

OSD Controller ....................................................................................................................................... 33

Basic menu operation ............................................................................................................................. 35

Customizing the hot keys ...................................................................................................................... 37

Adjusting the display color..................................................................................................................... 37

Adjusting the backlight............................................................................................................................ 37

Navigating the main menu ...................................................................................................... 38

Display menu ............................................................................................................................................. 39

Color Adjustment menu ........................................................................................................................ 41

System menu ............................................................................................................................................. 46

Troubleshooting ....................................................................................................................... 50

Frequently asked questions (FAQ) ...................................................................................................... 50

Need more help?...................................................................................................................................... 51

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

Quick Start Guide

CD-ROM

Power Cord (Picture may differ from product supplied for your region.)

Video Cable: DVI-DL

5 Getting started

Video Cable: DP to mini DP

Video Cable: HDMI (Optional accessory)

USB Cable

OSD Controller

Shading hood

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

6 Getting started

Getting to know your monitor

564

8910

The illustrations in this document are for your reference only and may look different from the appearance of the product supplied for your region.

Front view

SW24 series SW27 series

1. Control buttons

2. Power button

Back view

3. AC power input jack

4. OSD Controller socket

5. Headphone jack

6. DVI-D socket

7. Cable management hole

8. HDMI socket

9. DisplayPort socket

10. USB port (upstream; connecting to the PC)

11. Kensington lock slot

7 Getting to know your monitor

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

12. Handle

13. Hook (for shading hood installation)

14. USB port x 2 (downstream; connecting to USB devices)

15. SD card slot

16. VESA mount release button

8 Getting to know your monitor

Connection

PC/Notebook

SD card (*)

USB peripherals

Colorimeter

Headphone

OSD Controller

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 12 - 14.

*: Requires card reader driver for Windows 8 (8.1) and Windows 10 operating systems. Install the driver from the supplied CD.

9 Getting to know your monitor

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a

mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Orient and align the stand arm with the monitor ( ), push them together until they click and lock into place

().

Orient and align the stand base socket with the end of the stand arm. Make sure to align the arrow on the end of the stand to the one on the monitor base.

Lock

Open

Lock

Open

10 How to assemble your monitor hardware

Turn the base counterclockwise until you cannot go

Open

Lock

Open

Lock

Open

Lock

further.

Raise the thumbscrew lid ( ) and tighten the

thumbscrew as illustrated ( ). Then push the lid back.

Carefully put down the stand and the base.

Gently attempt to pull the stand and the base back apart to check that they have properly engaged.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

To move the monitor, you must hold the handle and the bottom of the stand base at the same time as illustrated.

11 How to assemble your monitor hardware

You might want to adjust the monitor stand height. See

Adjusting the monitor height on page 21 for more

information.

You should position the monitor and angle the screen to

minimize unwanted reflections from other light sources.

2. Connect the PC video cable

To Connect the DVI-DL Cable

Connect the plug of the DVI-DL cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidently falling out during use.

To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

12 How to assemble your monitor hardware

To Connect the DP Cable

Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region.

3. Connect the OSD Controller to the monitor.

Connect the OSD Controller to the mini USB port (exclusively for OSD Controller connection) on the rear of the monitor.

And place the OSD Controller properly on your monitor base.

For more information on OSD Controller, see OSD

Controller on page 33.

4. Connect the headphones.

You may connect headphones to the headphone jack found on the back side of the monitor.

13 How to assemble your monitor hardware

5. Connect USB devices.

Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor.

Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port.

See picture on the right.

TV OUT

P DIF

-O

S DIF-OUT

6. Connect the memory card.

Insert a SD, MMC, or MS memory card following the direction indicated on the card to exchange files.

Requires card reader driver for Windows 8 (8.1) and

Windows 10 operating systems. Install the driver from the supplied CD.

Supported memory card formats are as follows:

- SD / SDHC / SDXC

- MMC

- Memory Stick / Memory Stick Pro

- MS Duo / MS-Pro Duo

7. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the

other end to a power outlet just yet.

14 How to assemble your monitor hardware

8. Organize the cables.

9. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page

26 to install the monitor software.

To extend the service life of the product, we recommend that you use your computer's power management function.

15 How to assemble your monitor hardware

How to detach the stand and the base

Open

Lock

Open

Lock

Open

Lock

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

Please be careful to prevent damage to the monitor. Placing

the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

2. Remove the monitor base.

Raise the thumbscrew lid ( ) and release the

thumbscrew as illustrated ( ).

Turn the base clockwise until you cannot go further.

16 How to assemble your monitor hardware

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