Benq PH460, PH550, PL460 User Manual

PH460 / PL460 / PH550 Digital Signage User Manual

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

Copyright

Copyright 2013 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Table of Contents 3

Table of Contents

Disclaimer.............................................................................. 2

Safety warnings and precautions ...................................... 5

Important safety instructions............................................ 6

Notes on the LCD panel of this display..................................... 6

Safety notice for remote control................................................. 7

Battery safety notice....................................................................... 7

Notes on moving the display ........................................................ 8

BenQ ecoFACTS.............................................................................. 9

Package contents ............................................................... 10

Optional accessories.................................................................... 10

Setting up the display........................................................ 11

Mounting the display.................................................................... 11

Parts of the display and their functions ........................ 13

Rear panel....................................................................................... 13

Input/output terminals................................................................. 15

Remote control............................................................................. 17

Using the remote control........................................................... 18

Connection ......................................................................... 19

Connecting audio/video signals ................................................. 19

Connecting power........................................................................ 25

Basic operations................................................................. 26

Turning the display on or off ..................................................... 26

Locking/unlocking the controls ................................................. 26

Switching input signals ................................................................. 26

Adjusting audio volume level ..................................................... 26

Network connection ........................................................ 27

Connecting to a LAN .................................................................. 27

Controlling the display ................................................................ 27

The OSD (On-Screen Display) menu ........................... 29

OSD menu overview ................................................................... 29

Operations in the OSD menu ................................................... 30

Picture menu ................................................................................ 31

Table of Contents4

Sound menu.................................................................................... 32

Screen menu .................................................................................. 33

Setting menu .................................................................................. 36

Product information.......................................................... 39

Specifications.................................................................................. 39

Dimensions..................................................................................... 41

Supported input signal resolution ............................................. 43

Supported PAP input signal combination................................. 45

Troubleshooting................................................................. 46

Safety warnings and precautions 5

Safety warnings and precautions

THIS EQUIPMENT MUST BE GROUNDED

To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

• The mains plug of the power supply cord shall remain readily operable. The AC receptacle (mains socket outlet) shall be installed near the equipment and shall be easily accessible. To completely disconnect this equipment from the AC mains, disconnect the power cord plug from the AC receptacle.

• Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where it may fall and cause damage to itself or others.

• Do not place this display near water, like a spa or pool, or in a position which will allow the splashing or spraying of water onto the display, like in front of an open window where rain water may enter.

• Do not install this display in a confined space without proper ventilation and air circulation, such as in a closed cabinet. Allow proper space around the display for dissipating heat inside. Do not block any openings and vents on the display. Overheating may result in hazards and electric shock.

• Installation of this display should only be performed by a qualified technician. Failure to install this display properly may cause injuries and damages to the personnels and the display itself. Check the installation regularly and maintain the display periodically to ensure the best working condition.

• Use only the accessories approved or recommended by the manufacturer to mount this display. Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries. Make sure that the surface and fixing points are strong enough to sustain the weight of the display.

• To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside. Refer servicing to qualified service personnel.

• To prevent personal injuries, mounting the display or installing desktop stands is required before use.

household wiring. Extension cords used with the equipment must have three cores and be correctly wired to provide connection to the ground. Wrongly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power outlet is grounded or that the installation is completely safe. For your safety, if you are in any doubt about the effective grounding of the power outlet, please consult a qualified electrician.

Important safety instructions6

Important safety instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13. Unplug this apparatus during lightning storms or when unused for long periods of time.

14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Notes on the LCD panel of this display

• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of

glass which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal substrate is also liable to damage under excessive force or extreme temperatures. Please handle with care.

• The response time and brightness of the LCD panel may vary with the ambient

temperature.

• Avoid placing the display in direct sun or where direct sun or spot lighting will shine

onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary.

• The LCD panel consists of individual pixels to display images and is manufactured

according to the design specifications. While 99.9% of these pixels work normally,

0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the LCD technology and is not a defect.

• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are

also susceptible to 'screen burn-in' or 'image retention' which can be found on the

Important safety instructions 7

screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for more than two hours. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 4:3 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines. If display of a still image is required, it is recommended to enable Anti Image Retention under the Setting and Advanced menu.

• Note: Under certain circumstances, condensation may occur on the inner side of the cover glass, it's a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 2 hours of normal operation.

Safety notice for remote control

• Do not put the remote control in the direct heat, humidity, and avoid fire.

• Do not drop the remote control.

• Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.

• Confirm there is no object between the remote control and the remote sensor of the product.

• When the remote control will not be used for an extended period, remove the batteries.

Battery safety notice

The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following:

• Always ensure that the batteries are inserted with the positive and negative terminals in the correct direction as shown in the battery compartment.

• Different types of batteries have different characteristics. Do not mix different types.

• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries.

• When batteries fail to function, replace them immediately.

• Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible.

• Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use.

• There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.

Important safety instructions8

Support surface

(Fig. 1)

(Fig. 2)

(Fig. 3)

(Fig. 4)

Notes on moving the display

The display has limited mechanical strength. To prevent the display from performance failure caused by line defects, front bezel bending, glass scratch/broken, light leakage, etc, it must be handled with care.

• Always move the display by at least two (2) adults.

• When you want to move the display, make sure the four (4) handles are held.

• When you want to place the display face down:

- Prepare a flat and horizontal surface that is larger than the display and spread a thick protective sheet on it. (Fig. 1)

- Lay down the display gently and horizontally.

• When you want to upturn the display:

- Lift the display up horizontally by holding the four (4) handles. Do not lift the display against its corner. (Fig. 2)

- Be careful not to scratch any parts of the display when upturning the display. (Fig. 3)

- Stand the display vertically to make sure the its weight spread evenly on the surface. (Fig. 4)

• Check the shock label on the outside of the product carton. The shock indicator on the label will turn red if the display/package is improperly handled.

Important safety instructions 9

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://

csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Package contents10

Package contents

Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately.

LCD display Power cord

AAA batteries Quick start guide IR cables Gap inspection pads

• The type of power cord supplied may differ from that illustrated depending on your region of purchase.

• Before discarding the package, check that you haven't left any accessories inside the box.

• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the package (if possible) for future transport of the display.

• Do not leave plastic bags within reach of young children or babies.

D-Sub (15-pin)

cable

Remote control

Optional accessories

In addition to the items that come with the standard package, the following optional accessories are also available separately:

Desktop stand Edge alignment kit

Setting up the display 11

400mm (15.75”)

400mm

(15.75”)

400mm (15.75”)

*Screw type: M6

PH460/PL460 PH550

Thickness of the wall mounting bracket

10 mm (0.39")

LCD display

Setting up the display

Mounting the display

You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation:

• This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries.

• Refer the installation to qualified technicians. Improper installation may cause the display to fall or malfunction.

Installing the display on a wall

1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface.

Make sure that the size of the cloth is larger than the display.

2. Gently lay the display on the cloth with the LCD screen facing down.

3. Remove the desktop stands from the display if installed.

4. Identify the wall mounting screw holes on the back of the display as shown in the

illustration.

5. Install the wall mounting bracket

on the display and attach the display to the wall according to the mounting bracket’s instructions. The length of the screw should exceed the thickness of the wall mounting bracket by at least 10 mm. Make sure that all screws are tightened and secured properly. (Recommended torque: 470 635N•cm). The mounting means should be strong enough to bear the weight of the display.

Setting up the display12

10mm (0.39")

Screw Type: M4 Screw Length: 10 mm Torque: 10

• To maintain proper ventilation, keep at least 10 mm of clear space from the back cover of the display to the wall.

• Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician.

• The AC IN/OUT socket should be on top of connectors when rotating your display.

Installing the optional desktop stands

1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface. Make sure that the size of the cloth is larger than the display.

2. Gently lay the display on the cloth with the LCD screen facing down.

3. Place the desktop stands on the display as illustrated.

4. Use the screws and a suitable screwdriver to secure the stands on the display.

Parts of the display and their functions

PH460/PL460 PH550

2 3 4 5 6

12345

Rear panel

No. Name Description

• Receives command signals from the remote control.

Remote control sensor / Ambient light sensor / Power indicator

ENTER/VIDEO SOURCE

MENU Opens or closes the OSD menu.

, , /-, /+ • Scrolls through settings and options in the OSD menu.

Power button Turns the display on or off.

• Detects ambient lighting conditions around the display and adjusts screen brightness automatically when the Ambient Light Sensor function is activated.

• Indicates the operating status of the display:

- Lights up green when the power is turned on.

- Lights up red when the display is turned off.

- Lights up red when the display is in Power Save High

- Flashes red when the display is in Power Save Low

- Off when the main power is turned off.

• Selects a video source.

• Confirms your selection or enters a submenu in the OnScreen Display (OSD) menu.

• /-, /+: Hot keys for audio volume adjustment.

Parts of the display and their functions 13

mode.

Parts of the display and their functions14

Power indicator Indicates the power status of the display:

- Lights up green when the power is turned on.

- Lights up red when the display is turned off.

- Lights up red when the display is in Power Save High mode.

- Flashes red when the display is in Power Save Low mode.

- Off when the main power is turned off.

Input/output terminals

PH460/PL460 PH550

3 10 11 12 13 14 16 17 18 19 202 4 5

8 9

7 15

DVI-OUT

DVI-IN

HDMI-2

HDMI-1

VGAOUT

VGAIN

1234567891011

No. Name Description

RJ-45 Connects to the RJ-45 port on your Ethernet or router.

RS232C IN/OUT For external control and multi-display operation.

• RS232C IN: receives control signals from a computer or another display.

• RS232C OUT: outputs control signals from the RS232C IN input to another display.

DISPLAY PORT Connects to a DisplayPort compatible device.

DVI-OUT Outputs DVI signals from the DVI-IN to another display.

DVI-IN Receives DVI signals from an external device (such as a

HDMI-1/HDMI-2 Receives HDMI signals from an external device (such as a Blu-ray

VIDEO IN (YPbPr) Receives component video (YPbPr) signals from an external

VIDEO IN (SVIDEO)

AV OU T Outputs composite video signals from the AV IN input to another

AV IN Receives composite video signals from an external device (such as

VGA OUT Outputs analog RGB signals from the VGA IN input to another

computer).

disc player).

device (such as a DVD player, HDTV device or Laser disc player). Receives S-Video signals from an external device (such as a VCR

or DVD player).

display.

a VCR or DVD player).

display.

Parts of the display and their functions 15

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