PG2401PT
LCD Monitor
User Manual
Copyright
Copyright © 2013 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
Power Safety
Please follow these safety instructions for best performance, and long life for your monitor.
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must
be used.
Care And Cleaning
• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD
monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass
cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
source, or in a built-in installation unless proper ventilation is provided.
• Never push objects or spill liquid of any kind into this product.
Safety warning and precautions
• The warranty may be void if any of the instructions in this user manual are not followed.
Improper use will invalidate the guarantee. These safety instructions also apply to original
accessories.
2
• It is the sole responsibility of the user if problems (such as data loss and system failure)
occurred due to non-factory provided software, parts, and/or non-original accessories.
• Please use the original accessories (e.g. power cable) only with the device to avoid possible
dangers such as electric shock and fire.
• It takes about 30 minutes (under BenQ standard testing condition) for the system to reach to
a stable state. For works that involve critical color judgment or image enhancement, please
wait for 30 minutes after the monitor is powered on.
• It is recommended to set the monitor to a lower brightness for long-term use to reduce your
eye strain, and maintain a stable display in order to extend the display’s lifetime. Yet you should
always adjust the monitor brightness according to the light condition around the monitor. See
Adjusting the backlight on page 34 for more information.
Servicing
Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
3
Table of Contents
Copyright ......................................................................................................................................2
Getting started .............................................................................................................................5
Getting to know your monitor ................................................................................................7
Front view.................................................................................................................................................... 7
Back view ..................................................................................................................................................... 7
Connection ...................................................................................................................................................9
How to assemble your monitor hardware ........................................................................ 10
How to detach the stand and the base ............................................................................................... 16
Installing shading hood ............................................................................................................ 18
Adjusting the monitor height ................................................................................................................ 21
Rotating the monitor .............................................................................................................................. 22
Viewing angle adjustment ....................................................................................................................... 23
Using the monitor wall mounting kit ................................................................................................... 24
Getting the most from your BenQ monitor ...................................................................... 25
How to install the monitor on a new computer .............................................................................. 26
How to upgrade the monitor on an existing computer ................................................................. 27
How to install on Windows 8 system ................................................................................................ 28
How to install on Windows 7 system ................................................................................................ 29
How to adjust your monitor ................................................................................................. 30
The control panel..................................................................................................................................... 30
Basic menu operation ............................................................................................................................. 31
Picture optimization ................................................................................................................................ 33
Customizing the hot keys....................................................................................................................... 33
Adjusting the display color..................................................................................................................... 33
Adjusting the backlight............................................................................................................................ 34
Navigating the main menu ...................................................................................................... 35
Display menu ............................................................................................................................................. 36
Color Adjustment menu ........................................................................................................................ 38
Ergonomics menu .................................................................................................................................... 42
Eco menu ................................................................................................................................................... 44
PIP/PBP menu ............................................................................................................................................ 46
System menu ............................................................................................................................................. 48
Troubleshooting ....................................................................................................................... 52
Frequently asked questions (FAQ) ...................................................................................................... 52
Need more help?...................................................................................................................................... 54
4
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Stand
Monitor Base
Quick Start Guide
DVD-ROM
Power Cord
(Picture may differ from product supplied
for your region.)
Video Cable: D-Sub
5 Getting started
Video Cable: DVI-D
Video Cable: DP to mini DP
Video Cable: HDMI
(Optional accessory, sold separately)
USB Cable
Shading hood
Headphone hook
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. For cables that are not supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.
6 Getting started
Getting to know your monitor
123
5641178910
Front view
Back view
1. Light sensor / Eco sensor
2. Control buttons
3. Power button
4. Power switch
5. AC power input jack
6. Headphone jack
7. Cable management hole
8. HDMI socket
9. D-Sub socket
10. USB port (upstream; connecting
to the PC)
11. Kensington lock slot
7 Getting to know your monitor
• Above diagram may vary depending on the model.
14
15
16
17
12
13
• Picture may differ from product supplied for your region.
12. SD card slot
13. USB port x 2 (downstream;
connecting to USB devices)
14. VESA mount release button
15. DVI-D socket
16. DisplayPort socket
17. Mini DisplayPort socket
8 Getting to know your monitor
Connection
PC/Notebook
SD card
USB peripherals
Colorimeter
Headphone
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.
For detailed connection methods, see page 11 - 13.
9 Getting to know your monitor
How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. Available input and output jacks may vary depending on
the purchased model.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
Attach the monitor stand to the monitor base as
illustrated. Make sure to align the arrow on the end of
the stand to the one on the monitor base.
Turn the stand clockwise until you cannot go further.
10 How to assemble your monitor hardware
Tighten the thumbscrew on the bottom of the monitor
1
2
-5-5
O O
~ +20~ +20
O
-5
O
~ +20
O
base as illustrated.
Orient and align the stand arm with the monitor ( ),
push them together until they click and lock into place
().
Gently attempt to pull them back apart to check that
they have properly engaged.
Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.
1
2
You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.
2. Connect the PC video cable
Do not use both DVI-D cable and D-Sub cable on the same
PC. The only case in which both cables can be used is if they
are connected to two different PCs with appropriate video
systems.
To Connect the D-Sub Cable
Connect the plug of the D-Sub cable (at the end
without the ferrite filter) to the monitor video socket.
Connect the other end of the cable (at the end with the
ferrite filter) to the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
11 How to assemble your monitor hardware
To Connect the DVI-D Cable
Or
Or
Or
Or
Connect the plug of the DVI-D cable (at the end
without the ferrite filter) to the monitor video socket.
Connect the other end of the cable (at the end with the
ferrite filter) to the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
To Connect the HDMI Cable
Connect the plug of the HDMI cable to the HDMI port
on the monitor. Connect the other end of the cable to
the HDMI port of a digital output device.
To Connect the DP Cable
Connect the plug of the DP cable to the monitor video
socket. Connect the other end of the cable to the
computer video socket.
To Connect the mini DP Cable
Connect the plug of the mini DP cable to the monitor
video socket. Connect the other end of the cable to the
computer video socket.
If there is more than one video transmission method
available to you, you might want to take the picture quality
of each video cable into consideration before making the
connection.
- Better quality: HDMI / DVI-D / DP / mini DP
- Good quality: D-Sub
The video cables included in your package and the socket
illustrations on the right may vary depending on the product
supplied for your region.
12 How to assemble your monitor hardware
3. Connect the headphones.
TV OUT
PDIF-OUT
S
DI
FOUT
You may connect headphones to the headphone jack
found on the back side of the monitor.
4. Connect USB devices.
Connect the USB cable between the PC and the
monitor (via the upstream USB port at the back). This
upstream USB port transmits data between the PC and
the USB devices connected to the monitor.
Connect USB devices via other USB ports
(downstream) on the monitor. These downstream USB
ports transmit data between connected USB devices
and the upstream port.
See picture on the right.
5. Connect the memory card.
Insert a SD, MMC, or MS memory card following the
direction indicated on the card to exchange files.
Supported memory card formats are as follows:
- SD/SDHC/SDXC
- MMC
- Memory Stick / Memory Stick Pro
- MS Duo /MS-Pro Duo
13 How to assemble your monitor hardware
6. Connect the power cable to the monitor.
1
2
Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the
other end to a power outlet just yet.
7. Organize the cables.
8. Install the headphone hook (optional step).
You can install the headphone hook to place your
headphone. It is useful when your headphone is not in
use.
Orient and align the headphone hook with the hole on
the monitor stand, and attach the hook to the hole
().
Turn the hook clockwise until you cannot go further
( ). The headphone hook is ready to use.
The maximum load capacity of the headphone hook is 500g.
9. Connect-to and turn-on the power.
Plug the other end of the power cord into a power
outlet and turn it on.
Picture may differ from product supplied for your region.
14 How to assemble your monitor hardware
Switch the power switch next to the AC power input
jack to ON.
Turn on the monitor by pressing the power button on
the monitor.
Turn on the computer too, and follow the instructions
in Getting the most from your BenQ monitor on page
25 to install the monitor software.
To extend the service life of the product, we recommend
that you use your computer's power management function.
15 How to assemble your monitor hardware
How to detach the stand and the base
2
3
1
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.
Please be careful to prevent damage to the monitor. Placing
the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.
2. Remove the monitor stand.
While pressing and holding the VESA mount release
button ( ), detach the stand from the monitor (
and ).
3. Remove the monitor base.
Release the thumbscrew on the bottom of the monitor
base.
1
2
16 How to assemble your monitor hardware
Turn the stand counterclockwise until you cannot go
further.
And then detach the base from the stand.
You can remove the headphone hook as illustrated. Keep the
headphone hook somewhere safe.
17 How to assemble your monitor hardware
Installing shading hood
a
b
c
d
e
f
a
c
2
1
To prevent glare or most of unwanted reflections from other light sources off your screen, you can install the
provided shading hood.
Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are
well-designed and can fit into your monitor properly. Do not use excessive force when installing the shading hood
to avoid possible damage.
1. Prepare for the shading hood installation.
Place the monitor upright on its stand on a flat even
surface. Make sure the monitor is rotated to the
landscape mode.
There are 6 different pieces of the shading hood. Follow
the illustrations to complete the installation carefully.
2. Install the left part of shading hood.
3. Attach to the left side of the monitor.
18 Installing shading hood
4. Install the right part of shading hood.
2
1
e
5. Attach to the right side of the monitor.
b
d
6. Place the piece on the top of the
e
monitor.
19 Installing shading hood
7. Install the piece .
f
2
1
f
8. If you intend to calibrate the display’s color
by a colorimeter, slide the piece to the
left end so the colorimeter can be installed.
f
Follow the instruction manuals of the colorimeter you
purchased and the provided software to complete the
installation and calibration process.
20 Installing shading hood
Adjusting the monitor height
To adjust the monitor height, hold both the left and the
right sides of the monitor to lower the monitor or lift
it up to the desired height.
• Avoid placing hands on the upper or lower part of the
height-adjustable stand or at the bottom of the monitor, as
ascending or descending monitor might cause personal
injuries. Keep children out of reach of the monitor while
performing this operation.
• If the monitor has been rotated to portrait mode and height adjustment is desired, you should
be noted that the wide screen will keep the monitor from being lowered to its minimum
height.
21 How to assemble your monitor hardware
Rotating the monitor
1. Pivot the display.
Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90
degrees.
Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in
Orientation, and apply the setting.
Depending on the operating system on your PC, different procedures should be followed to adjust the screen
orientation. Refer to the help document of your operating system for details.
2. Pivot the OSD menu.
Once the display is rotated, you also need to rotate the OSD menu.
Go to System and Auto Pivot. Select On. The OSD menu rotates with the monitor.
3. Fully extend the monitor and tilt it.
Gently lift the display up and extend it to the maximum
extended position. Then tilt the monitor.
The monitor should be vertically extended to allow to rotate
from landscape to portrait mode.
4. Rotate the monitor 90 degrees clockwise as
illustrated.
To avoid the edge of the LCD display hitting the monitor base
surface while it is being rotated, do tilt and extend the monitor
to the highest position before you start to rotate the display. You
should also make sure there are no obstacles around the monitor
and there is enough room for cables.
22 How to assemble your monitor hardware
5. Adjust the monitor to the desired viewing
-5-5
O O
~ +20~ +20
O
-5
O
~ +20
O
-45-45
O O
~ +45~ +45
O
-45
O
~ +45
O
150 mm
angle.
Viewing angle adjustment
You may position the screen to the desired angle with -5° to + 20° monitor tilt, 90° (left and
right total) monitor swivel, and 150 mm monitor height.
150 mm
23 How to assemble your monitor hardware
Using the monitor wall mounting kit
The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the
installation of a wall mount bracket. Before starting to install a monitor wall mounting kit,
please read the precautions carefully.
Precautions
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material is stable to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
1. Remove the monitor stand.
Lay the screen face down on a clean and well-padded
surface. Detach the monitor stand as instructed in step
1~2 in How to detach the stand and the base on page
16.
2. Remove the screws on the back cover.
Use a cross-pointed screwdriver to release the screws
on the back cover. The use of a magnetic-head
screwdriver is recommended to avoid of losing the
screws.
In case you intend to use your monitor on the stand in the
future, please keep the monitor base, monitor stand, and
screws somewhere safe for future use.
3. Follow the instruction manuals of the wall
mount bracket you purchased to complete
the installation.
24 How to assemble your monitor hardware
Getting the most from your BenQ monitor
To gain the most benefit from your new BenQ LCD monitor, you should install the custom
BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor DVD-ROM.
The circumstances under which you connect and install your BenQ LCD Monitor will
determine which process you need to follow to successfully install the BenQ LCD Monitor
driver software. These circumstances relate to which version of Microsoft Windows you are
using, and whether you are connecting the monitor and installing the software onto a new
computer (without existing monitor driver software), or whether you are upgrading an existing
installation (which already has existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its
Follow the wizard instructions until it asks you to select a monitor model. At that point, click
the
Have Disk button, insert the BenQ LCD Monitor DVD-ROM and select the appropriate
monitor model. Further details and step-by-step instructions for either an automatic (new) or
upgrade (existing) installation, see:
Found New Hardware wizard.
• How to install the monitor on a new computer on page 26.
• How to upgrade the monitor on an existing computer on page 27.
• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the monitor.
25 Getting the most from your BenQ monitor
How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for How to upgrade the monitor on an existing computer.
1. Follow the instructions in Getting the most from your BenQ monitor on page 25.
When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.
2. Insert the BenQ LCD Monitor DVD-ROM into a DVD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for DVD-ROM drives (uncheck all others) and click Next.
5. Look to confirm that the wizard has selected the correct name of your monitor and click
Next.
6. Click Finish.
7. Restart the computer.
26 Getting the most from your BenQ monitor
How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existing monitor driver
software on your Microsoft Windows computer. It is currently tested as compatible for Mac
OS, Windows 8, and Windows 7 Operating System (OS).
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.
Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor DVD-ROM for the particular model monitor you have connected, and
letting Windows install the corresponding driver files from the DVD. You need only steer it in
the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and
guide you through the file selection and installation process.
See:
• How to install on Windows 8 system on page 28.
• How to install on Windows 7 system on page 29.
27 Getting the most from your BenQ monitor
How to install on Windows 8 system
1. Open Display Properties.
Move the cursor to the lower-right of the screen or press the Windows + C buttons on the
keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers
and right-click the name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor DVD-ROM into a DVD drive on the computer.
7. In the Update Driver Software window, select the option Browse my computer for
driver software
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the DVD-ROM drive).
The drive letter for your DVD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.
.
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.
28 Getting the most from your BenQ monitor
How to install on Windows 7 system
1. Open Display Properties.
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor DVD-ROM into a DVD drive on the computer.
7. In the
Update Driver Software window, select the option Browse my computer for
driver software
.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the DVD-ROM drive).
The drive letter for your DVD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.
9. Select the correct folder name of your monitor from provided driver list, and click
This will copy and install the appropriate monitor driver files to your computer.
Next.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.
29 Getting the most from your BenQ monitor
How to adjust your monitor
12
The control panel
No. Name Description
1. Control keys Accesses the functions or menu items displayed on the screen,
right next to each key.
2. Power key Turns the power on or off.
The control keys are embedded in a touchpad and are indicated by the LED indicators. Touch of an LED indicator
represents pressing the corresponding control key.
30 How to adjust your monitor
Basic menu operation
2
3
6
12
34
1
All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD
menu to adjust all the settings on your monitor.
1
4 5
1. Press any of the control keys.
2. The hot key menu is displayed. The left four controls are custom keys and are designated
for particular functions.
3. Select Menu to access the main menu.
4. In the main menu, follow the icons next to the control keys to make adjustments or
selection. See Navigating the main menu on page 35 for details on the menu options.
No.
OSD in hot key
Custom Key 1
menu
OSD icon
in main
menu
Function
• By default, the key is the hot key for Input. To change
the default settings, see Customizing the hot keys on
page 33.
• For Up/Increase adjustment.
31 How to adjust your monitor
No.
2
3
4
5
6
OSD in hot key
menu
Custom Key 2 • By default, the key is the hot key for Color Mode. To
OSD icon
in main
menu
Function
change the default settings, see Customizing the hot
keys on page 33.
• For Down/Decrease adjustment.
Custom Key 3 • By default, the key is the hot key for Brightness. To
change the default settings, see Customizing the hot
keys on page 33.
• Enters sub menus.
Custom Key 4 • By default, the key is the hot key for Contrast. To
change the default settings, see Customizing the hot
keys on page 33.
• Enters sub menus.
Menu Activates the main menu.
Exit Exits OSD menu.
• OSD = On Screen Display.
The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after
a few seconds of no key activity.
• To unlock the OSD controls, press and hold any key for 10 seconds.
32 How to adjust your monitor
Picture optimization
The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the Auto
Adjustment
displayed image to the screen.
When you connect a digital input signal using a digital (DVI, DP, mini DP, or HDMI) cable to your monitor, the
Auto Adjustment function will be disabled, because the monitor will automatically display the best image.
Please ensure that the connected graphic card on your computer is set to the native resolution of the monitor
when you use the
If you wish, you can always adjust the screen geometric settings manually using geometry menu
items. To assist you in this endeavour, BenQ has provided a screen test image utility which you
can use to check for screen color, grayscale and line gradient display.
1. Run the test program auto.exe from DVD-ROM. You could also use any other image, such
as the desktop of your operating system. However, we recommend that you use auto.exe.
As you run auto.exe, a test pattern displays.
2. Press any of the control keys to bring up the hot key menu. Select Menu to enter the main
menu.
3. Go to Display and Auto Adjustment.
function. Go to Display and Auto Adjustment to optimize the currently
Auto Adjustment function.
4. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), select Pixel
Clock
and adjust the monitor until the noise disappears.
5. If you notice a horizontal noise, select Phase and adjust the monitor until the noise
disappears.
Customizing the hot keys
The left 4 control keys (also called custom keys) perform as hot keys to provide direct access
to pre-defined functions. You can change the default setting and designate different functions
for these keys.
1. Press any of the control keys to bring up the hot key menu, and press Menu to access the
main menu.
2. Go to
System.
3. Select the custom key you want to change.
4. In the sub menu, select a function that can be accessed by this key. A pop-up message will
appear, showing that the setup is complete.
Adjusting the display color
To adjust the display color, you can do one of the following:
• Apply the standard color settings from Color Adjustment > Color Mode.
• Change the display and color settings manually from the OSD menu. Settings you might want
to change are:
- Color Temp. (see page 39)
- Gamma (see page 40)
- Color Gamut (see page 40)
33 How to adjust your monitor
- Hue (see page 40)
- Saturation (see page 40)
- Black Level (see page 40)
- Uniformity (see page 50)
Depending on the Color Mode you just set, the available options for color adjustment may vary.
See Available menu options for each Color Mode on page 41 for more information.
Once the adjustment is done, you can save the customized settings from Color Adjustment >
Save Color Settings.
• Use a colorimeter (purchased separately) to work with the provided software named Palette
Master
Adjustment
Master How-to-Use Guide
and optimize the display color. The calibration result will be saved under Color
> Color Mode > Calibration 1 or Calibration 2. See the provided Palette
for more information.
To apply the calibrated result, go to Color Adjustment > Color Mode > Calibration 1 or
Calibration 2.
Adjusting the backlight
To adjust the backlight of the monitor, you can do one of the following:
• Enable the light sensor of the monitor to adjust the backlight automatically. See Eye Protect
on page 42 for more information
• Change the backlight manually from Color Adjustment > Brightness. See Brightness on
page 39 for more information.
34 How to adjust your monitor
Navigating the main menu
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Press any of the control keys to bring up the hot key menu, and press Menu to access the main
menu. See Basic menu operation on page 31 for details.
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear.
The OSD menu languages may differ from the product supplied to your region, see Language on page 49 under
System and OSD Settings for more details.
For more information on each menu, please refer to the following pages:
• Display menu on page 36
• Color Adjustment menu on page 38
• Ergonomics menu on page 42
• Eco menu on page 44
• PIP/PBP menu on page 46
• System menu on page 48
35 Navigating the main menu
Display menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear.
Mode: Adobe RGB
Display
Color Adjustment
Ergonomics
Eco
PIP/PBP
System
Input
Aspect Ratio
Auto Adjustment
H. Position
V. Position
Pixel Clock
Phase
1. Select Menu from the hot key menu.
2. Use or to select Display.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select .
Item Function Range
Input Use this to change the input to that appropriate to your video
cable connection type.
Aspect
Ratio
This feature is provided to allow aspect ratios other than
16:10 to be displayed without geometric distortion.
Full Scales the input image to fill the screen. Ideal
for 16:10 aspect images.
Aspect The input image is displayed without geometric
distortion filling as much of the display as
possible.
• D-Sub
• DVI
• HDMI
• DP
• Mini DP
36 Navigating the main menu
Item Function Range
1:1 Displays the input image in its native resolution
without scaling.
Auto
Adjustment
H. Position Adjusts the horizontal position of the screen image. 0 to 100
V. Position Adjusts the vertical position of the screen image. 0 to 100
Pixel Clock Adjusts the pixel clock frequency timing to synchronize with
Optimizes and adjusts the screen settings automatically for
you.
Not applicable to a digital input signal.
0 to 100
the analog input video signal.
See also: Picture optimization on page 33.
Not applicable to a digital input signal.
Phase Adjusts the pixel clock phase timing to synchronize with the
0 to 63
analog input video signal.
See also: Picture optimization on page 33.
Not applicable to a digital input signal.
37 Navigating the main menu
Color Adjustment menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear.
Mode: Adobe RGB
Display
Color Adjustment
Ergonomics
Eco
PIP/PBP
System
Color Mode
Brightness
Contrast
Sharpness
Color Temp.
Gamma
Color Gamut
Hue
Brightness
80
1. Select Menu from the hot key menu.
2. Use or to select Color Adjustment.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select .
Item Function Range
Color Mode Select a color mode that best suits the type of images shown
on the screen.
Standard For basic PC application.
Adobe
RGB
For better color matching representation with
Adobe® RGB compatible peripherals.
sRGB For better color matching representation with
sRGB compatible peripherals.
Illumin. A For better color matching representation with
Standard Illuminant A.
D50 For better color matching representation with
Standard Daylight Illuminant D50.
38 Navigating the main menu
Item Function Range
D65 For better color matching representation with
Standard Daylight Illuminant D65.
Eco For saving electricity with low power
consumption by providing minimum brightness
for all running programs.
Calibration
1
Calibration
2
Custom 1 Applies a combination of color settings defined
Applies the calibration result optimized by the
provided calibration software named Palette
Master
and your colorimeter (purchased
separately). See the provided Palette Master
How-to-Use Guide
for more information.
by users.
Custom 2
Brightness Adjusts the balance between light and dark shades. 0 to 100
Contrast Adjusts the degree of difference between darkness and
0 to 100
lightness.
Sharpness Adjusts the clarity and visibility of the edges of the subjects in
1 to 10
the image.
Color Temp.
2800K
Applies a color tint (cool or warm) to the
image. Color temperature is measured in K
3700K
5000K
(Kelvin) degrees. The display becomes reddish
if the color temperature is low, and becomes
bluish if the color temperature is high.
5500K
6500K
7000K
7500K
8200K
9300K
Custom Allows to adjust color temperature by 100K. 2800K ~
Some color gradations may not be displayed well if
this the setting has been adjusted.
9300K
User
Define
The blend of the Red, Green and Blue primary
colors can be altered to change the color tint
of the image. Go to the succeeding R (red),
G (green), and B (blue) menus to change the
settings.
Decreasing one or more of the colors will
reduce their respective influence on the color
• R Gain
(0~100)
• G Gain
(0~100)
• B Gain
(0~100)
tint of the image. (e.g. if you reduce the Blue
level the image will gradually take on a
yellowish tint. If you reduce Green, the image
will become a magenta tint.)
39 Navigating the main menu
Item Function Range
Gamma Adjusts the tone luminance. • 1.6
• 1.8
• 2.0
• 2.2
• 2.4
• 2.6
Color
Gamut
Adobe
RGB
Suitable for Adobe® RGB compatible
peripherals.
(not available
when Color
e is set
Mod
to
Standard,
Adobe RGB,
sRGB, and
Eco)
sRGB Suitable for sRGB compatible peripherals.
EBU Reproduces the color gamut set by EBU
standards.
SMPTE-C Reproduces the color gamut set by SMPTE-C
standards.
Rec. 709 Reproduces the color gamut set by Rec. 709
standards.
Hue Adjusts the degree of how we perceive colors.
Some color gradations may not be displayed well if this the setting
has been adjusted.
Saturation Adjusts the purity degree of colors.
• R
• G
• B
• C
• M
• Y
• R
• G
• B
Some color gradations may not be displayed well if this the setting
has been adjusted.
• C
• M
• Y
Black Level Adjusts the luminance of the dark areas in an image. 0~10
Save Color
Settings
Saves a new set of customized color settings. • Custom
Mode 1
• Custom
Mode 2
Reset Color Resets the custom color settings to the factory defaults. • YES
• NO
40 Navigating the main menu
Available menu options for each Color Mode
Depending on the Color Mode you just set, the available options for color adjustment may
vary. Color modes and the available display options are as follows:
Color Mode
Setting
Brightness
Contrast
Sharpness
Color
Tem p.
Gamma
Color
Gamut
Hue
Saturation
Standard
Adobe
RGB
sRGB
Illumin.
A
D50 D65 Eco Calibration Custom
V VVVVVV N/A V
V VVVVVV N/A V
V VVVVVV N/A V
2800K /
3700K /
5000K /
5500K /
6500K /
7000K /
7500K /
8200K /
9300K
N/A N/A
2800K /
3700K
N/A N/A
2800K /
3700K /
5000K /
5500K /
6500K /
7000K /
7500K /
8200K /
9300K
N/A V
1.8 / 2.2 N/A N/A 1.8 / 2.2 1.8 / 2.2 1.8 / 2.2 1.8 / 2.2 N/A V
Adobe
RGB /
N/A N/A V V V V N/A V
sRGB
N/A N/A N/A N/A N/A N/A N/A N/A V
N/A N/A N/A N/A N/A N/A N/A N/A V
Black
Level
V VVVVVV N/A V
V: all options are available for adjustment.
N/A: all options are not available for adjustment.
41 Navigating the main menu
Ergonomics menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear.
Mode: AdobeRGB
Display
Color Adjustment
Ergonomics
Eco
PIP/PBP
System
Eye Protect
Eye Protect Meter
Smart Reminder
Time Interval[min.]
Duration[sec.]
On
Off
1. Select Menu from the hot key menu.
2. Use or to select Ergonomics.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select .
Item Function Range
Eye Protect
(available
when Color
Mode
is set
to Standard
or Custom)
Your monitor comes with a light sensor, which detects the
light condition around the monitor and adjusts the monitor
backlight automatically. This is to protect your eyes from
overexposure to bright light.
If the light is sufficient, the monitor brightness is increased.
If the monitor is in a poor light, the monitor brightness is
• ON
• OFF
decreased.
If you prefer to adjust the monitor brightness manually, go to
Color Adjustment > Brightness.
Color performance may be compromised if light sensor is
enabled.
42 Navigating the main menu
Item Function Range
Eye Protect
Meter
(available
when Color
Mode
is set
to Standard
or Custom)
Smart
Reminder
Time
interval
(min.)
Duration
(sec.)
Sets to display the light condition around the monitor on
the screen.
Decides to display the pop-up message that reminds you to
rest your eyes.
Sets the interval of the reminder message. •
Sets the time the reminder message lasts on the screen.
Alternatively, when the reminder message is displayed, press any
key except the power button to hide the message.
• ON
• OFF
• ON
• OFF
20
• 40
• 60
• 80
• 100
• 5
• 10
• 15
• 20
• 25
43 Navigating the main menu
Eco menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear.
Mode: AdobeRGB
Display
Color Adjustment
Ergonomics
Eco
PIP/PBP
System
ECO Sensor
Sensor Range
On
Off
1. Select Menu from the hot key menu.
2. Use or to select Eco.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select .
Item Function Range
Eco Sensor Your monitor comes with a proximity sensor (called Eco
sensor), which detects your presence in front of the
• ON
• OFF
monitor within the set range. If the sensor detects no
presence, the monitor is turned off in 40 seconds to save
power.
If the monitor is turned off by the Eco sensor, the power button
flashes in green.
If the Eco sensor detects no presence for over 2 hours, the
monitor will be powered off. Press the power button to turn on
the monitor.
Color performance may be compromised if Eco sensor is
enabled.
44 Navigating the main menu
Item Function Range
Sensor
Range
Decides how far the sensor can detect. • Near
• Middle
• Far
45 Navigating the main menu
PIP/PBP menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear.
Mode: AdobeRGB
Display
Color Adjustment
Ergonomics
Eco
PIP/PBP
System
Mode
PIP/PBP Source
PIP Size
H. Position
V. Position
Contrast
Sharpness
PIP
PBP
SWAP
Off
1. Select Menu from the hot key menu.
2. Use or to select PIP/PBP.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select .
Item Function Range
Mode Sets the PIP or PBP mode. Pictures from two independent
video sources (as one is analog and the other is digital) are
displayed on the screen at the same time.
PIP The Picture-in-Picture (PIP) mode displays the
main video source on the screen while the
second source in an inset window.
PBP Allows to display images from two different
video sources side-by-side.
SWAP Videos from the main and the second sources
are swapped on the screen.
OFF Disables PIP/PBP mode.
46 Navigating the main menu
Item Function Range
PIP/PBP
Source
Sets the second video source for the PIP/PBP mode. • VGA
• DVI-D
• HDMI
• DP
• Mini DP
PIP Size Determines the size of the inset window in the PIP mode. • Small
• Medium
• Large
H. Position Adjusts the horizontal position of the inset window in the PIP
0~100
mode.
V. Position Adjusts the vertical position of the inset window in the PIP
0~100
mode.
Contrast Adjusts the contrast of the inset window in the PIP/PBP mode. 0~100
Sharpness Adjusts the sharpness of the inset window in the PIP/PBP
0~10
mode.
To adjust the contrast and the sharpness of the main source, go to
the
Color Adjustment menu. See page 39 for more information.
Video source selection in PIP/PBP mode
Your monitor scans for the available video sources in the following order: VGA, DVI-D, HDMI,
DP, and mini DP, and displays the first available one. This video source will become the main
source in PIP/PBP mode. You will need to decide the second source for PIP/PBP mode from the
menu in PIP/PBP Source on page 47. Menu options that are not available will become grayed
out.
Refer to the following table to find your main source and its supporting second sources.
Possible second sources
VGA DVI-D HDMI DP Mini DP
Main source
Inputs
VGA VVVV
DVI-D V V V V
HDMI V V V V
DP VVV
Mini DP V V V
47 Navigating the main menu
System menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear.
Mode: AdobeRGB
Display
Color Adjustment
Ergonomics
Eco
PIP/PBP
System
OSD Settings
HDMI Auto Switch
HDMI RGB PC Range
Uniformity
AMA
Auto Power Off
Auto Pivot
Resolution Notice
Language
Display Time
OSD locked
5Sec.
10Sec.
15Sec.
20Sec.
25Sec.
30Sec.
1. Select Menu from the hot key menu.
2. Use or to select System.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select .
48 Navigating the main menu
Item Function Range
OSD
Settings
Language
Sets the OSD menu language.
The language options displayed on your OSD may
differ from those shown on the right, depending
on the product supplied in your region.
• English
• Français
• Deutsch
• Italiano
• Español
• Polski
• Česky
• Magyar
• SiCG/BiH/CRO
• Română
• Nederlands
• Русский
• Svenska
• Português
• 日本語
• 繁體中文
Display
Time
OSD Lock
Adjusts the display time of the OSD menu.
Prevents all the monitor settings from being
accidentally changed. When this function is
activated, the OSD controls and hotkey
operations will be disabled.
To unlock the OSD controls, press and hold any
key for 10 seconds.
• 简体中文
• 5 sec.
• 10 sec.
• 15 sec.
• 20 sec.
• 25 sec.
• 30 sec.
• YES
• NO
49 Navigating the main menu
Item Function Range
Color
Format
Determines the color space (RGB or YUV) based on the
detected video signal.
You might need to manually set the Color Format if colors shown
on the monitor screen do not display properly.
If the input source is HDMI or DP, color format is not selectable.
In other words,
the input video source.
RGB • For D-Sub (VGA) input source from PC.
Color Format is automatically set depending on
• For DVI input source.
YUV For D-Sub (Component converted from
VGA) input source from a video device.
HDMI RGB
PC Range
Determines the range of color scales. Select an option that
matches the RGB range setting on the connected HDMI
device.
Uniformity If activated, this function compensates the variation in
brightness across the display area so the whole display area
looks uniform in brightness. However, if high contract and
brightness are desired, please turn off this function.
• RGB (0~255)
• RGB (16~235)
• ON
• OFF
AMA Improves the gray level response time of the LCD panel. • ON
• OFF
Audio Volu me Adjusts the audio volume. • 0~100
Mute Mutes the audio input. • ON
• OFF
Auto Power
Off
Sets the time to power off the monitor automatically in
power saving mode.
• OFF
• 10 min.
• 20 min.
• 30 min.
Auto Pivot Sets to rotate the OSD menu with the monitor. • ON
• OFF
Resolution
Notice
Sets whether to display the resolution notice of the
recommended resolution when a new input source is
• ON
• OFF
detected by the monitor.
50 Navigating the main menu
Item Function Range
Custom Key
1
Custom Key
2
Custom Key
3
Custom Key
4
DDC/CI Allows the monitor settings to be set through the software
Sets the function to be accessed by custom key 1.
Sets the function to be accessed by custom key 2.
Sets the function to be accessed by custom key 3.
Sets the function to be accessed by custom key 4.
on the PC.
DDC/CI, short for Display Data Channel/Command Interface,
which was developed by Video Electronics Standards Association
(VESA). DDC/CI capability allows monitor controls to be sent via
the software for remote diagnostics.
Information
Displays the current monitor property settings.
• Brightness
• Contrast
• Auto
Adjustment
• Input
• Color mode
• Color temp.
• Gamma
• Color gamut
• Black level
• PIP
• ON
• OFF
• Input
• Current
Resolution
Reset All Resets all mode, color and geometry settings to the
factory default values.
• Optimum
Resolution
(best with the
monitor)
• PIP Status
• PIP Source
• PIP Resolution
• Model Name
• Display Time
• YES
• NO
51 Navigating the main menu
Troubleshooting
Frequently asked questions (FAQ)
The image is blurred.
Read the instructions on the link "Adjusting the Screen Resolution" on the DVD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image
by working through the instructions in the "Adjusting the refresh rate" section on the link
"Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction
losses in extension cables. You can minimize these losses by using an extension cable with
better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the DVD. Select the
native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration.
It has a yellow, blue or pink appearance.
Go to
to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
Color Adjustment and Reset Color, and then choose YES to reset the color settings
No image can be seen.
Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read the "Preset display modes" section from
the link "Adjusting the Screen Resolution".
52 Troubleshooting
Faint shadow from the static image displayed is visible on the screen.
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button on
the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers.
Read the instructions on the link "Adjusting the Screen Resolution" on the DVD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Aspect Ratio function to set a proper aspect ratio for the input sources. See
Aspect Ratio on page 36 for details.
The image is displaced in one direction.
Read the instructions on the link "Adjusting the Screen Resolution" on the DVD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
The OSD controls are inaccessible.
To unlock the OSD controls when it is preset to be locked, press and hold any key for 10
second.
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
53 Troubleshooting
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If the Eye Protect function is set to ON. Check Ergonomics > Eye Protect.
• If there are any obstacles in front of the sensor that keep the sensor from detecting the light
properly.
• If there are any objects or clothing in bright colors in front of the sensor. Bright colors
(especially white and fluorescent colors) reflect light and the sensor cannot detect the main
light sources.
The Eco sensor of the monitor does not work well.
• The Eco sensor is located at the front bottom of the monitor.
Check if there are any obstacles in front of the sensor that
keep the sensor from detecting your presence properly.
• The colors and the materials of your clothes may affect the
detection. Adjust the sensor range if needed. See Sensor
Range on page 45 for more information.
• Adjust the distance between you and the monitor.
If none of the proceeding actions works, it is probably because
the materials of your clothes are unique and cannot be detected by the Eco sensor. Please be
noted that this is neither a manufacturing defect nor is the sensor damaged. You should turn
off the Eco sensor for now in Eco > Eco Sensor.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
e-mail us at: Support@BenQ.com.
54 Troubleshooting
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