Benq PD3220U User Manual

LCD Monitor

User Manual

DesignVue Designer Monitor | PD Series

Copyright

Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Power Safety

0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Care And Cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

• Contact your place of purchase or visit the local website from www.BenQ.com for more support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

Typographics

Icon / Symbol Item Meaning

Warning Information mainly to prevent the damage to components,

data, or personal injury caused by misuse and improper operation or behavior.

Tip Useful information for completing a task.

Note Supplementary information.

In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.

Table of Contents

Copyright ......................................................................................................................................2

Getting started .............................................................................................................................8

Getting to know your monitor ............................................................................................. 11

Front view.................................................................................................................................................. 11

Bottom view.............................................................................................................................................. 11

Back view ................................................................................................................................................... 12

Connections .............................................................................................................................................. 14

How to assemble your monitor hardware ........................................................................ 19

How to detach the stand ....................................................................................................................... 27

Adjusting the monitor height ................................................................................................................ 29

Rotating the monitor (PD2720U / PD3220U only) ......................................................................... 30

Viewing angle adjustment ....................................................................................................................... 31

Using the monitor wall mounting kit ................................................................................................... 32

Getting the most from your BenQ monitor ...................................................................... 33

How to install the monitor on a new computer .............................................................................. 34

How to upgrade the monitor on an existing computer ................................................................. 35

How to install on Windows 10 system .............................................................................................. 36

How to install on Windows 8 (8.1) system .......................................................................................37

How to install on Windows 7 system ................................................................................................ 38

How to adjust your monitor ................................................................................................. 39

The control panel..................................................................................................................................... 39

5-way controller and basic menu operations .................................................................................... 40

Working with the hot keys.................................................................................................................... 42

Hotkey Puck G2 and its basic operations .......................................................................................... 44

Adjusting Display Mode....................................................................................................................... 46

Choosing an appropriate color mode................................................................................................. 46

Working with two video sources (KVM Switch).......................................................................... 46

Video source selection in PIP mode.................................................................................................... 48

Video source selection in PBP mode................................................................................................... 49

Connecting multiple monitors (Thunderbolt™ 3 daisy chaining)(PD2720U / PD3220U) ..... 49

Working with HDR technology............................................................................................................ 50

Working with two color settings on the same image (DualView) ............................................ 51

Navigating the main menu ...................................................................................................... 53

Input menu ............................................................................................................................................... 54

Picture menu .......................................................................................................................................... 57

Color menu .............................................................................................................................................. 59

Audio menu ............................................................................................................................................. 64

KVM Switch menu ................................................................................................................................ 65

Custom Key menu ................................................................................................................................ 67

System menu .......................................................................................................................................... 69

Troubleshooting ........................................................................................................................74

Frequently asked questions (FAQ)....................................................................................................... 74

Need more help?...................................................................................................................................... 76

10/23/19

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor (PD2720U)

(PD3220U)

Monitor Stand

Monitor Base

(PD3420Q)

Back Cover

8 Getting started

Quick Start Guide

CD-ROM

Installation Guide

Power Cord (Picture may differ from product supplied for your region.)

Video Cable: DP to mini DP

Video Cable: HDMI

Video Cable: Thunderbolt™ 3 (Optional accessory for models with Thunderbolt™ 3 inputs)

A Thunderbolt™ 3 passive cable that supports up to 40 Gb/s data transfer.

Video Cable: USB-C™ (Optional accessory, purchased separately)

The length of USB-C™ cable should be less than 1 meter to make the connection easy.

9 Getting started

USB Cable

Hotkey Puck G2

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

10 Getting started

Getting to know your monitor

Front view

(PD2720U) (PD3220U)

1. Power LED indicator

Bottom view

(PD3420Q)

2. Speakers

11 Getting to know your monitor

Back view

5 6 789101112131415

3 4

6 7 8 9 10 11 12 13 14

10 17 6 14

(PD2720U) 3. Power button

4. Control keys

5. Headphone jack

6. (PD2720U/PD3220U) USB 3.1 Gen 2 ports (PD3420Q) USB 3.1 Gen 1 ports (downstream; connecting to the USB devices)

7. (PD2720U/PD3220U) USB 3.1 Gen 2 port (PD3420Q) USB 3.1 Gen 1 ports (upstream; connecting to the PC)

8. Hotkey Puck G2 socket

9. HDMI1 socket

(PD3220U)

(PD3420Q)

10. HDMI2 socket

11. DisplayPort socket

12. Thunderbolt™ 3 socket 1 (*)

13. Thunderbolt™ 3 socket 2 (**)

14. Kensington lock slot

15. AC power input jack

16. USB-C™ port (for data transfer only)

17. USB-C™ port (for data transfer and power delivery up to 65W)

12 Getting to know your monitor

• *: 1) Thunderbolt™ 3 with up to 40Gbs bandwidth; 2) supports up to two 4K monitors by daisy chain; 3) power delivery up to 85W (PD3220U) or 65W (PD2720U). See Power delivery of Thunderbolt™ 3 ports on

your monitor (PD2720U / PD3220U only) on page 17 for more information.

• **: 1) Thunderbolt™ 3 with up to 40Gbs bandwidth; 2) supports up to two 4K monitors by daisy chain; 3) power delivery up to 15W (PD3220U / PD2720U). See Power delivery of Thunderbolt™ 3 ports on your

monitor (PD2720U / PD3220U only) on page 17 for more information.

• With Thunderbolt™ 3 video input, the USB data transmission speed is up to USB 3.1 Gen 2. With DP or HDMI video input, the USB data transmission speed is up to USB 3.1 Gen 1.

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

13 Getting to know your monitor

PC / Notebook

Headphone/ Speakers

USB peripherals

External graphics card / storage / monitor

PD2720U

Connections

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 23 - 24.

14 Getting to know your monitor

PC / Notebook

Headphone/ Speakers

USB peripherals

External graphics card / storage / monitor

PD3220U

USB peripherals

15 Getting to know your monitor

PC / Notebook

Headphone/ Speakers

USB peripherals

PD3420Q

USB peripherals

16 Getting to know your monitor

Connectivity of Thunderbolt™ 3 port on your monitor (PD2720U / PD3220U only)

The Thunderbolt™ 3 ports on your product are compatible with Thunderbolt™ 3 and USB-C™ connectors. The connectivity, however, may vary depending on the cable used and the capability of the connected computer.

Computer’s port

for connection

Thunderbolt™ 3 port

USB-C™ port Passive Thunderbolt™ 3

USB-C™ port Active Thunderbolt™ 3

USB-C™ port USB-C™ cable

• The length of USB-C™ cable should be less than 1 meter to make the connection easy.

• *: The connectivity is available only when working with compatible Intel IC launched in 2019. Make sure you have a compatible IC before purchasing the cable.

Cable for connection

• Passive Thunderbolt™ 3 cable (as provided)

• USB-C™ cable (purchased separately)

cable (as provided)

cable (purchased separately)

(purchased separately)

Monitor’s port for

connection

Thunderbolt™ 3 port

Connectivity

OK (*)

Power delivery of Thunderbolt™ 3 ports on your monitor (PD2720U / PD3220U only)

With the power delivery function, your monitor helps supply power to the connected Thunderbolt™ 3 devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power.

PD3220U PD2720U

Thunderbolt™ 1

()

5V / 3A 5V / 3A 5V / 3A 5V / 3A

9V / 3A N/A 9V / 3A N/A

15V / 3A N/A 15V / 3A N/A

20V / 4.25A N/A 20V / 3.25A N/A

Thunderbolt™ 2

()

Thunderbolt™ 1

()

Thunderbolt™ 2

()

17 Getting to know your monitor

Power delivery of USB-C™ ports on your monitor (PD3420Q only)

With the power delivery function, your monitor helps supply power to the connected USB-C™ devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power.

PD3420Q

USB-C™ 65W

(on the rear of the monitor)

(on the left side of the monitor)

USB-C™

5V / 3A 5V / 1.5A

9V / 3A N/A

12V / 3A

N/A

15V / 3A N/A

20V / 3.25A N/A

• A connected device needs to be equipped with a USB-C™ connector that supports charging function via USB power delivery.

• The connected device can be charged via USB-C™ port even when the monitor is in power saving mode.(*)

• The USB power delivery is up to 65W. If the connected device requires more than 65W for operation or for boot up (when the battery is drained), use the original power adapter that came with the device.

• The information is based on the standard testing criteria and is provided for reference. The compatibility is not guaranteed as the user environments vary. If a separately purchased USB-C™ cable is used, make sure the cable is certified by USB-IF and is full-featured, with power delivery and video / audio / data transfer functions.

*: Charging via USB-C™ in monitor power saving mode is available when the USB-C Awake function is enabled. Go to System > USB-C Awake and select ON.

18 Getting to know your monitor

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model.

Avoid finger pressure on the screen surface.

1. Attach the monitor base. (PD3420Q)

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

While the monitor is still inside the box, remove the cushion that protects the back of the monitor.

Remove the foam wrap from the monitor stand and base. Attach the monitor stand to the monitor base as illustrated.

Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back.

19 How to assemble your monitor hardware

Unfold the front side of the box as illustrated to leave

some room for stand and base attachment.

Open the foam wrap that protects the monitor.

Lift the end of the monitor stand high and orient and align the stand arm with the monitor, then push them together until they click and lock into place.

Take the monitor out of the box by holding the stand arm. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

As the product is heavy, you may need assistance from another person to balance and ensure safety.

Remove the foam wrap from the monitor. Continue with Connect the PC video cable. on page 23 to complete the hardware assembly.

1. Attach the monitor base. (PD2720U / PD3220U)

20 How to assemble your monitor hardware

Protect the monitor and screen by clearing a flat open

area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Attach the monitor stand to the monitor base as illustrated.

Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back.

Lift the end of the monitor stand high and orient and align the stand arm with the monitor, then push them together until they click and lock into place.

21 How to assemble your monitor hardware

Gently attempt to pull them back apart to check that they have properly engaged.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

You might want to adjust the monitor stand height. See

Adjusting the monitor height on page 29 for more

information.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finder pressure on the screen surface. Adjust the screen angle by placing your hands on the top and on the bottom of the monitor as illustrated. Excessive force on the display is prohibited.

22 How to assemble your monitor hardware

2. Connect the PC video cable.

or or or or or or

PD2720U / PD3220U PD3420Q

(PD2720U) (PD3220U) /

PD3420Q

The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region.

1. Establish a video cable connection.

• Connect the plug of the HDMI cable to the HDMI port on the monitor.

• Connect the plug of the DP cable to the monitor video socket.

• (PD2720U / PD3220U) Connect the plug of the Thunderbolt™ 3 cable to the monitor video socket.

Connect to the port if power supply to the video source is required.

• (PD3420Q) Connect the plug of the supplied USB-C™ cable to the USB-C™ port on the monitor.

2. Connect the other end of the video cable to an appropriate port of a digital output source (e.g., a computer).

3. Tighten all finger screws to prevent the plugs from accidentally falling out during use.

(DP input only) After the monitor and the computer are powered on, if the image is not displayed, disconnect the DP cable. Connect the monitor to any video source other than DP first. Go to System > Advanced > DisplayPort on the OSD menu of the monitor and change the setting from 1.4 to 1.1 or 1.2. Once the setting is done, unplug the current video cable and re-connect the DP cable. To go to the OSD menu, see 5-way

controller and basic menu operations on page 40.

3. Connect the headphone.

You may connect the headphones to the headphone jack.

23 How to assemble your monitor hardware

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