Benq PD2700U User Manual

LCD Monitor

User Manual

DesignVue Designer Monitor | PD Series

Copyright

Copyright © 2021 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Product support

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

1. Make sure your computer is connected to the Internet.

2. Visit the local website from Support.BenQ.com. The website layout and content may vary by region/country.

• User manual and related document

• Drivers and applications

• (EU only) Dismantled information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

EPREL Registration Number: PD2700U: 343939

Power safety

10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

• Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Care and cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

• Contact your place of purchase or visit the local website from Support.BenQ.com for more support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

Typ ographics

Icon / Symbol Item Meaning

Warning Information mainly to prevent the damage to components,

data, or personal injury caused by misuse and improper operation or behavior.

Tip Useful information for completing a task.

Note Supplementary information.

In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.

Table of Contents

Copyright ...................................................................................................................................... 2

Product support .......................................................................................................................... 3

Getting started .............................................................................................................................9

Getting to know your monitor ..............................................................................................11

Front view .................................................................................................................................................. 11

Back view .................................................................................................................................................. 11

Connection ................................................................................................................................................12

How to assemble your monitor hardware .........................................................................13

How to detach the stand and the base ...............................................................................................17

Adjusting the monitor height ................................................................................................................18

Rotating the monitor ............................................................................................................................... 19

Viewing angle adjustment ....................................................................................................................... 20

Using the monitor wall mounting kit ...................................................................................................21

Getting the most from your BenQ monitor ......................................................................22

Downloading the LCD Monitor driver files from the Internet ..................................................... 22

How to install the monitor on a new computer ..............................................................................23

How to upgrade the monitor on an existing computer .................................................................24

How to install on Windows 10 system ...............................................................................................25

How to install on Windows 8 (8.1) system .......................................................................................26

How to install on Windows 7 system ................................................................................................. 27

How to adjust your monitor ..................................................................................................28

The control panel..................................................................................................................................... 28

Basic menu operation .............................................................................................................................. 29

Customizing the hot keys....................................................................................................................... 30

Adjusting display mode............................................................................................................................ 31

Choosing an appropriate picture mode.............................................................................................. 31

Working with two video sources (KVM Switch).............................................................................. 31

Video source selection in PIP/PBP mode............................................................................................ 32

Working with DualView ......................................................................................................................... 33

Connecting multiple monitors via MST (Multi-Stream Transport)............................................... 34

Working with HDR technology............................................................................................................ 35

Adjusting screen brightness automatically (Bright Intelligence)..................................................... 36

Navigating the main menu .......................................................................................................37

Display menu .............................................................................................................................................38

Picture menu .............................................................................................................................................40

Picture Advanced menu ..........................................................................................................................42

Audio menu ...............................................................................................................................................45

KVM Switch menu ....................................................................................................................................46

System menu ............................................................................................................................................. 48

Ergonomics menu .................................................................................................................................... 52

Troubleshooting ....................................................................................................................... 54

Frequently asked questions (FAQ) ...................................................................................................... 54

Need more help?...................................................................................................................................... 56

1/6/21 PD00U-EM-V1

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

Quick Start Guide

Safety Instructions

Regulatory Statements

Quick Start Guide

Safety

Instructions

Regulatory

Statements

9 Getting started

Power Cord (Supplied item may differ by model or region.)

Video Cable: DP (Optional accessory)

Video Cable: DP to mini DP

Video Cable: HDMI

USB Cable

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

10 Getting started

Getting to know your monitor

123

613571098

Front view

1. Light sensor

2. Control buttons

3. Power button

Back view

4. Cable management hole

5. AC power input jack

6. HDMI socket

7. DisplayPort socket

8. Mini DisplayPort socket

9. DisplayPort output socket (for Multi-Stream Transport, MST)

10. Headphone jack

11. USB 3.0 port (upstream 1; connecting to the PC)

12. USB 3.0 port (upstream 2; connecting to the PC)

13. USB 3.0 ports (downstream; connecting to USB devices)

14. Kensington lock slot

• Depending on the product specifications, the supported resolution and timing may vary.

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

11 Getting to know your monitor

Connection

Speakers

PC/Notebook

USB peripherals (USB 3.0)

PC/Notebook

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 14 - 15.

12 Getting to know your monitor

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• Avoid finger pressure on the screen surface.

• The supported timing may vary by input signal. Download

support on page 3). Refer to "Preset display modes" in Resolution file for more information.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Resolution file from the website (see Product

Attach the monitor stand to the monitor base as illustrated.

Tighten the thumbscrew on the bottom of the monitor base as illustrated.

13 How to assemble your monitor hardware

Orient and align the stand arm with the monitor ( ),

or or

push them together until they click and lock into place

().

Gently attempt to pull them back apart to check that they have properly engaged.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface. Adjust the screen angle by placing your hands on the top and on the bottom of the monitor as illustrated.

2. Connect the PC video cable

The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region.

1. Establish a video cable connection.

14 How to assemble your monitor hardware

•Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

•Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

•Connect the plug of the mini DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

After the monitor and the computer are powered on, if the image is not displayed, disconnect the DP cable. Connect the monitor to any video source other than DP first. Go to of the monitor and change the setting from and re-connect the DP cable. To go to the OSD menu, see Basic menu operation on page 29.

1.4 to 1.1. Once the setting is done, unplug the current video cable

System and DisplayPort on the OSD menu

2. Tighten all finger screws to prevent the plugs from accidentally falling out during use.

3. Connect the other end of the video cable to an appropriate port of a digital output source (e.g., a computer).

3. Connect the headphone.

You may connect headphones to the headphone jack found on the back side of the monitor.

4. Connect USB devices.

1. Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor.

2. Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port.

15 How to assemble your monitor hardware

5. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the

other end to a power outlet just yet.

6. Organize the cables.

Route the cables via the cable management hole.

7. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page

22 to install the monitor software.

To extend the service life of the product, we recommend that you use your computer's power management function.

16 How to assemble your monitor hardware

How to detach the stand and the base

Release button

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

2. Remove the monitor stand.

While pressing and holding the quick release button

( ), detach the stand from the monitor ( ).

3. Remove the monitor base.

Release the thumbscrew on the bottom of the monitor base.

And then detach the base from the stand.

17 How to assemble your monitor hardware

Adjusting the monitor height

To adjust the monitor height, hold both the top and the bottom of the monitor to lower the monitor or lift it up to the desired height.

Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface.

• Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries. Keep children out of reach of the monitor while performing this operation.

• If the monitor has been rotated to portrait mode and height adjustment is desired, you should be noted that the wide screen will keep the monitor from being lowered to its minimum height.

18 How to assemble your monitor hardware

Rotating the monitor

1. Pivot the display.

Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees.

Click to launch the Display Pilot Software (downloaded from Support.BenQ.com, see Product

support on page 3), and check Auto Pivot to set the display to rotate with the monitor

automatically. Alternatively, right-click the desktop and select Screen resolution from the popup menu. Select

Portrait in Orientation, and apply the setting.

Depending on the operating system on your PC, different procedures should be followed to adjust the screen

orientation. Refer to the help document of your operating system for details.

2. Fully extend the monitor and tilt it.

Gently lift the display up and extend it to the maximum extended position. Then tilt the monitor.

The monitor should be vertically extended to allow to rotate

from landscape to portrait mode.

3. Rotate the monitor 90 degrees clockwise as illustrated.

19 How to assemble your monitor hardware

To avoid the edge of the LCD display hitting the monitor base surface while it is being rotated, do tilt and extend the monitor to the highest position before you start to rotate the display. You should also make sure there are no obstacles around the monitor and there is enough room for cables. Remove the connected USB peripherals and audio cable first.

4. Adjust the monitor to the desired viewing angle.

Viewing angle adjustment

You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Check the product specifications on the website for details.

20 How to assemble your monitor hardware

Using the monitor wall mounting kit

The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully.

Precautions

•Install your monitor and monitor mounting kit on a wall with flat surface.

•Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. Refer to the product specifications on the website for weight information.

•Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

1. Remove the monitor stand.

Lay the screen face down on a clean and well-padded surface. Detach the monitor stand as instructed in step 1~2 in How to detach the stand and the base on page

17.

2. Remove the screws on the back cover.

Use a cross-pointed screwdriver to release the screws on the back cover. The use of a magnetic-head screwdriver is recommended to avoid of losing the screws.

In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use.

3. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

21 How to assemble your monitor hardware

Getting the most from your BenQ monitor

To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the local website. See Downloading the

LCD Monitor driver files from the Internet on page 22 for details.

The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software. These circumstances relate to which version of Microsoft Windows you are using, and whether you are connecting the monitor and installing the software onto a new computer (without existing monitor driver software), or whether you are upgrading an existing installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the monitor to your computer), Windows will automatically recognize the new (or different) hardware, and will launch its

Follow the wizard instructions. Further details and step-by-step instructions for either an automatic (new) or upgrade (existing) installation, see:

Found New Hardware wizard.

• How to install the monitor on a new computer on page 23.

• How to upgrade the monitor on an existing computer on page 24.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an Administrator or as a member of the Administrators group in order to install the monitor driver software. Furthermore, if your computer is connected to a network which has security access requirements, network policy settings may prevent you from installing software on your computer.

• To check the name of the purchased model, refer to the specification label on the back of the monitor.

Downloading the LCD Monitor driver files from the Internet

1. Download the correct driver files from Support.BenQ.com.

2. On your computer, have your driver files extracted into an empty folder. Remember the file location the files are extracted to.

22 Getting the most from your BenQ monitor

How to install the monitor on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You should instead be following the instructions for How to upgrade the monitor on an existing computer.

1. Follow the instructions in How to assemble your monitor hardware on page 13.

When Windows starts, it will automatically detect the new monitor and launch the Found New

Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device Drivers.

2. Check Search for a suitable driver for my device option, and click Next.

3. Look to confirm that the wizard has selected the correct name of your monitor and click

Next.

4. Click Finish.

5. Restart the computer.

23 Getting the most from your BenQ monitor

How to upgrade the monitor on an existing computer

This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) from the downloaded driver files for the particular model monitor you have connected, and letting Windows install the corresponding driver files. You need only steer it in the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process.

See:

• How to install on Windows 10 system on page 25

• How to install on Windows 8 (8.1) system on page 26

• How to install on Windows 7 system on page 27.

24 Getting the most from your BenQ monitor

How to install on Windows 10 system

1. Open Display Properties.

Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. In the Update Driver Software window, select the option Browse my computer for

driver software

7. Click Browse and locate the driver files downloaded from the Internet as instructed in

Downloading the LCD Monitor driver files from the Internet on page 22.

8. Click Close.

You may be prompted to restart your computer after the driver update is complete.

25 Getting the most from your BenQ monitor

How to install on Windows 8 (8.1) system

1. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. In the Update Driver Software window, select the option Browse my computer for

driver software

7. Click Browse and locate the driver files downloaded from the Internet as instructed in

Downloading the LCD Monitor driver files from the Internet on page 22.

8. Click Close.

You may be prompted to restart your computer after the driver update is complete.

26 Getting the most from your BenQ monitor

How to install on Windows 7 system

1. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. In the

driver software

Update Driver Software window, select the option Browse my computer for

7. Click Browse and locate the driver files downloaded from the Internet as instructed in

Downloading the LCD Monitor driver files from the Internet on page 22.

8. Click Close.

You may be prompted to restart your computer after the driver update is complete.

27 Getting the most from your BenQ monitor

How to adjust your monitor

The control panel

No. Name Description

1. Control keys Accesses the functions or menu items displayed on the screen, right next to each key.

2. Power key Turns the power on or off.

28 How to adjust your monitor

Basic menu operation

All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor.

1. Press any of the control keys.

2. The hot key menu is displayed. The left three controls are custom keys and are designated for particular functions.

3. Select (Menu) to access the main menu.

4. In the main menu, follow the icons next to the control keys to make adjustments or selection. See Navigating the main menu on page 37 for details on the menu options.

No.

OSD in hot key

Custom Key 1

OSD icon

in main

Function

• By default, the key is the hot key for Picture Mode. To change the default settings, see Customizing the

hot keys on page 30.

• For Up/Increase adjustment.

29 How to adjust your monitor

No.

OSD in hot key

Custom Key 2 • By default, the key is the hot key for Input. To change

OSD icon

in main

Function

the default settings, see Customizing the hot keys on

page 30.

• For Down/Decrease adjustment.

Custom Key 3

• By default, the key is the hot key for Brightness. To change the default settings, see Customizing the hot

keys on page 30.

• Enters sub menus.

• Selects menu items.

Exit Exits OSD menu.

• OSD = On Screen Display. The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after a few seconds of no key activity.

• To unlock the OSD controls, press and hold any key for 10 seconds.

• Activates the main menu.

• Returns to the previous menu.

Controlling the display with Display Pilot

The Display Pilot software is provided as an alternative to control the display. Download and install from Support.benq.com (see Product support on page 3).

The main functions include:

• Control of the OSD menus.

• Setup of rotating the display with the monitor automatically (see page 19).

To find out the supported operating systems, visit BenQ website.

Customizing the hot keys

The left 3 control keys (also called custom keys) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys.

1. Press any of the control keys to bring up the hot key menu. Select (Menu) to access the main menu.

2. Go to System.

3. Select the custom key you want to change.

4. In the sub menu, select a function that can be accessed by this key. A pop-up message will appear, showing that the setup is complete.

30 How to adjust your monitor

Adjusting display mode

To display images of aspect ratio other than 16:9 and size other than the panel size of your purchased model, you can adjust the display mode on the monitor.

1. Press any of the control keys to bring up the hot key menu. Select (Menu) to access the main menu.

2. Go to Picture Advanced and Display Mode.

3. Select an appropriate display mode. The setting will take effect immediately.

Choosing an appropriate picture mode

Your monitor provides various picture modes that are suitable for different types of images. See Picture Mode on page 42 for all the available picture modes.

Go to

Picture Advanced and Picture Mode for a desired picture mode.

Working with two video sources (KVM Switch)

If you have two computer systems, you might find yourself busy going back and forth between two sets of keyboard and mouse to control each display separately. Now with the KVM feature and sufficient I/O ports on one monitor, you can work with one set of keyboard and mouse only.

Hot key combinations for quick switch

To switch the control, you need to switch to the appropriate input source and then the control tools (i.e., keyboard and mouse). To make the switch of the control easier, you are recommended to set the custom keys as the hot keys for Input and KVM Switch first. See

Customizing the hot keys on page 30 for more information.

Possible combination

You can go to KVM Switch > Auto Switch and turn on the Auto Switch function. Once enabled, if the computer with keyboard and mouse control is powered off, the USB input source and the control will be switched to the other computer automatically.

Custom Key 1 Custom Key 2 Custom Key 3

Input USB Upstream 1 USB Upstream 2

KVM Switch DP HDMI

31 How to adjust your monitor

Working with two computers and one monitor

PC 1 PC 2

PC 1 / PC 2

Video cable Video cable

USB cable (type A to type B)

PC 1 PC 2

Video cable Video cable

USB cable (type A to type B)

PC 1

PC 2

PC 1 PC 2

Video cable Video cable

USB cable (type A to type B)

1. Establish cable connection as instructed in Connect the PC

video cable on page 14.

2. Select an input source.

3. Select KVM switch.

Working with two computers and two monitors

1. Establish cable connection as instructed in Connect the PC video cable on page 14.

2. Select KVM switch.

Working in PBP mode

1. Establish cable connection as instructed in Connect the PC

video cable on page 14.

2. Enable PBP function from

Display > PIP/PBP > Mode > PBP. See Video

source selection in PIP/PBP mode on page 32 for more

information.

3. Select KVM switch.

Video source selection in PIP/PBP mode

Your monitor scans for the available video sources in the following order: HDMI, DP, and mini DP, and displays the first available one. This video source will become the main source in PIP/PBP mode. You will need to decide the second source for PIP/PBP mode from the menu in

PIP/PBP source on page 39. Menu options that are not available will become grayed out.

32 How to adjust your monitor

Refer to the following table to find your main source and its supporting second sources.

Picture with the setting from

Picture Advanced > Picture Mode

Picture with the setting from

Picture Advanced > DualView

Possible second sources

Inputs

HDMI DP Mini DP

HDMI V V

Main source

DP V V

Mini DP V V

Working with DualView

DualView helps improve your image editing efficiency by showing an image of two different picture modes side-by-side.

1. Select one picture mode from Picture Advanced > Picture Mode.

2. Go to selected picture mode is applied to the left window.

3. A list of available picture modes for the right window is displayed. Select one to apply the setting.

Picture Advanced > DualView. The screen is divided into two windows and the

33 How to adjust your monitor

Connecting multiple monitors via MST (Multi-Stream

LAN

DP cable

System > MST > ONSystem > MST > ON

Tr an sp or t )

With connection via the DP-IN and DP-OUT ports, you can output content to one or up to 4 monitors via MST function.

1. Make sure the DP cable is connected between the laptop and the first monitor.

2. Go to System > MST > ON. Note the OSD menu can be launched and configured only when input signal is detected.

3. Connect the second monitor to the first one using a DP cable as illustrated.

4. Follow Step 3 to connect the third and the fourth monitors if desired.

5. Power on the laptop and the monitors. On all the connected monitors, check the configurations as described in Step 2.

6. On you laptop, decide the way you want the content to be displayed on the connected monitors: Duplicate, Extend, or Projector only. Additional software (purchased separately) may be used to manage the display. Refer to the manual of the purchased software for more information.

Supported resolution

To perform MST, a limited number of connected monitors is required to ensure image quality. The following information shows the image resolution available to each monitor.

Configura-

tion

1st monitor (PD2700U)

2nd monitor

(PD2700U)

3rd monitor

(PD2700U or a

compatible BenQ

monitor)

4th monitor

(A compatible

BenQ monitor)

1 3840 x 2160

2 3840 x 2160

3 3840 x 2160

34 How to adjust your monitor

(30Hz)

3840 x 2160

(30Hz)

2560 x 1440

(60Hz)

1920 x 1080

(60Hz)

N/A N/A

1920 x 1080

(60Hz)

1920 x 1080

(60Hz)

N/A

1920 x 1080

(60Hz)

Configura-

tion

1st monitor (PD2700U)

2nd monitor

(PD2700U)

3rd monitor

(PD2700U or a

compatible BenQ

monitor)

4th monitor

(A compatible

BenQ monitor)

4 2560 x 1440

(60Hz)

5 2560 x 1440

(60Hz)

6 1920 x 1080

(60Hz)

Make sure the graphic card on your computer supports DP 1.4 for MST. Please also be noted that the supported number of monitors for connection may vary by graphic card. To find out the capability of your graphic card, check its specifications or contact its manufacturer.

2560 x 1440

(60Hz)

1920 x 1080

(60Hz)

1920 x 1080

(60Hz)

1920 x 1080

(60Hz)

1920 x 1080

(60Hz)

1920 x 1080

(60Hz)

N/A

1920 x 1080

(60Hz)

1920 x 1080

(60Hz)

Working with HDR technology

• Your monitor supports HDR10 content.

• The information regarding HDR-compatible devices and content in this document is most up-to-date at the time of publication. For the latest information, contact your device manufacturer and content provider.

To enable HDR function, you need to have a compatible player and content.

1. Make sure a 4K HDR player is ready. Players with the following names and resolutions are supported.

Commonly used names for 4K

4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p

(may vary by manufacturer)

Supported resolution or modes 3840 x 2160 @ 24 Hz, 50 Hz, or 60 Hz

Commonly used names for HDR10

HDR Premium, High Dynamic Range, HDR, Ultra HD Premium

(may vary by manufacturer)

2. Make sure HDR content is available. Content may come from 4K UHD (Blue-Ray) or new HDR games on Xbox One S and PS4 Pro.

3. Make sure the player and the monitor have been connected via an appropriate cable:

• the provided HDMI / DP / DP to mini DP cable (if available)

• an HDMI cable that is HDMI High Speed or HDMI Premium certified

• a DP / DP to mini DP cable that is DisplayPort compliance certified

• a certified USB-C™ cable with DisplayPort Alternate Mode capability (for models with USB-C™ inputs)

Enabling HDR function

1. Press any of the control keys to bring up the hot key menu. Select (Menu) to access the main menu.

2. Go to

Picture Advanced and Picture Mode.

3. Select HDR. An OSD message displays.

35 How to adjust your monitor

• HDR: On: This means your content player and content are HDR-compatible and the HDR function is properly enabled. The monitor is following the ST2084 standard to process the HDR content.

• HDR: Emulated: This means the input content is not HDR-compatible and the monitor is in HDR-emulated mode. Refer to Working with HDR technology on page 35 to check if a supported player, content, and the certified cable are used.

Adjusting screen brightness automatically (Bright Intelligence)

The Bright Intelligence function works with certain picture modes only. If it is not available, its menu options will become grayed out.

The built-in light sensor works with Bright Intelligence technology to detect the ambient light, image brightness and contrast, and then balance the screen automatically. It helps keep image details as well as to reduce eye strain.

To enable this function, go to Ergonomics > Bright Intelligence > ON.

The performance of Bright Intelligence may be impacted by the light sources and the monitor tilt angle. You can increase the light sensor sensitivity from

page 52 for more information.

Ergonomics > Sensor Sensitivity if needed. See Sensor Sensitivity on

36 How to adjust your monitor

Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.

Press any of the control keys to bring up the hot key menu. Select (Menu) to access the main menu. See Basic menu operation on page 29 for details.

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 49 under

System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Display menu on page 38

• Picture menu on page 40

• Picture Advanced menu on page 42

• Audio menu on page 45

• KVM Switch menu on page 46

• System menu on page 48

• Ergonomics menu on page 52

37 Navigating the main menu

Display menu

Mode: Standard

Display

Picture

Picture Advanced

Audio

KVM Switch

System

Ergonomics

Input

PIP / PBP

HDMI

DisplayPort

Mini DisplayPort

1. Select (Menu) from the hot key menu.

2. Use or to select Display.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Input Use this to change the input to that appropriate to your

video cable connection type.

PIP/PBP Sets the PIP or PBP mode. Pictures from two independent

video sources are displayed on the screen at the same time.

The audio input is from the main source if the PIP/PBP mode is activated.

• HDMI

• DisplayPort

• Mini

DisplayPort

38 Navigating the main menu

Item Function Range

Mode Sets the PIP or PBP mode.

PIP: the Picture-in-Picture (PIP) mode

displays the main video source on the screen while the second source in an inset window.

PBP: Allows to display images from two

different video sources side-by-side.

OFF: Disables PIP/PBP mode.

PIP/PBP source

PIP Size

Determines the size of the inset window in

Sets the second video source for the PIP/PBP mode.

the PIP mode.

PIP Position Adjusts the position of the inset window in

the PIP mode.

• PIP

• PBP

• OFF

• HDMI

• DisplayPort

• Mini

DisplayPort

• Small

• Medium

• Large

• Top Right

• Top Left

• Bottom

Right

SWAP Videos from the main and the second sources

are swapped on the screen.

• Bottom Left

39 Navigating the main menu

Picture menu

Mode: User

Display

Picture

Picture Advanced

Audio

KVM Switch

System

Ergonomics

Brightness

Contrast

Sharpness

Gamma

Color Temperature

Hue

Saturation

Reset Color

Normal

Bluish

Reddish

User Define

100 100

100

1. Select (Menu) from the hot key menu.

2. Use or to select Picture.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Brightness Adjusts the balance between light and dark shades. 0 to 100

Contrast Adjusts the degree of difference between darkness and

0 to 100

lightness.

Sharpness Adjusts the clarity and visibility of the edges of the subjects

1 to 10

in the image.

40 Navigating the main menu

Item Function Range

Gamma Adjusts the tone luminance. The default value is 2.2 (the

standard value for Windows).

Color Temperature

6500K

Allows video and still photographs to be viewed

with natural coloring. This is the factory default color.

9300K Applies a cool tint to the image and is factory

pre-set to the PC industry standard white color.

5000K Applies a warm tint to the image and is factory

pre-set to the news print standard white color.

User Define

The blend of the Red, Green and Blue primary colors can be altered to change the color tint of the image. Go to the succeeding R (red),

G (green), and B (blue) menus to change the

settings. Decreasing one or more of the colors will reduce their respective influence on the color tint of the image. (e.g. if you reduce the Blue level the image will gradually take on a yellowish tint. If you reduce Green, the image will become a magenta tint.)

• 1.8

• 2.0

• 2.2

• 2.4

• 2.6

R (0~100)

•

• G (0~100)

•

B (0~100)

Hue Adjusts the degree of how we perceive colors. 0 ~ 100

Saturation Adjusts the purity degree of colors. 0 ~ 100

Reset Color Resets the custom color settings to the factory defaults.

• YES

• NO

AMA

Improves the gray level response time of the LCD panel.

• OFF

• High

• Premium

41 Navigating the main menu

Picture Advanced menu

their settings and related items will not appear on the menu.

Mode: Standard

Display

Picture

Picture Advanced

Audio

KVM Switch

System

Ergonomics

Picture Mode

DualView

Dynamic Contrast

Display Mode

Overscan

RGB Range

Rec. 709

HDR

sRGB

CAD / CAM

Animation

Low Blue Light

Darkroom

User

1. Select (Menu) from the hot key menu.

2. Use or to select Picture Advanced.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Picture Mode

Select a picture mode that best suits the type of images shown on the screen.

Rec. 709 For better color matching representation with

Standard Rec. 709.

HDR For better color matching representation with

High Dynamic Range (HDR) technology.

sRGB For better color matching representation with

the peripheral devices, such as printers, digital cameras, etc.

42 Navigating the main menu

Item Function Range

CAD / CAM Enhances the contrast if a CAD / CAM software

is used.

Animation Enhances the contrast of the dark shades so you

could work on the details easily when making an animation.

Low Blue Light

Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes.

The value for each Low Blue Light mode indicates how much blue light is decreased compared with the

Standard mode.

Multimedia For viewing multimedia files.

Web Surfing

Office For office works or office

For web surfing.

environment.

Reading For reading e-books or

documents.

Darkroom For image editing and viewing in a

post-processing environment with a dim light. This mode enhances the sharpness and clarity of shades and shows more details.

0 ~ 10

User Applies a combination of picture settings defined

by users.

DualView Displays the preview of screen images under the selected

modes. Once enabled, the screen will be divided into two windows; the left window demonstrates the image under the mode selected from Picture Mode, while the right window presents the image under the mode specified here.

Dynamic Contrast

The function is to automatically detect the distribution of an input visual signal, and then to create the optimal contrast.

• OFF

• sRGB

• CAD / CAM

• Animation

• Low Blue

Light

• Darkroom

• User

0 to 5

43 Navigating the main menu

Item Function Range

Display Mode

This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion.

The options under Display Mode will be different depending on the input signal sources.

Depending on your selection of option is pre-set. Change the setting if needed.

Full Scales the input image to fill the screen. Ideal for

Picture Mode, different Display Mode

16:9 aspect images.

Aspect The input image is displayed without geometric

distortion filling as much of the display as possible.

1 : 1 Displays the input image in its native resolution

without scaling.

Overscan Slightly enlarges the input image. Use this feature to hide

annoying edge noise if present around your image.

• ON

• OFF

Available only when the input source is HDMI.

RGB Range Determines the range of color scales. Select an option that

matches the RGB range setting on the connected device.

• Auto

Detect

• RGB (0 ~

255)

• RGB (16 ~

235)

44 Navigating the main menu

Audio menu

Mode: Standard

Display

Picture

Picture Advanced

Audio

KVM Switch

System

Ergonomics

Volume

Mute

1. Select (Menu) from the hot key menu.

2. Use or to select Audio.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Volume Adjusts the audio volume. 0 ~ 100

Mute Mutes the audio input.

• ON

• OFF

45 Navigating the main menu

KVM Switch menu

Mode: Standard

Display

Picture

Picture Advanced

Audio

KVM Switch

System

Ergonomics

USB Upstream 1

USB Upstream 2

Auto Switch

1. Select (Menu) from the hot key menu.

2. Use or to select KVM Switch.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

USB Upstream 1 Switches the keyboard and mouse control over the

input source / display connected to USB upstream 1 port.

To find out the location of USB upstream ports, see Back

view on page 11.

USB Upstream 2 Switches the keyboard and mouse control over the

input source / display connected to USB upstream 2 port.

46 Navigating the main menu

Item Function Range

Auto Switch Once enabled, if the computer with keyboard and

mouse control is powered off, the USB input source and the control will be switched to the other computer automatically.

• ON

• OFF

47 Navigating the main menu

System menu

Mode: Standard

Display

Picture

Picture Advanced

Audio

KVM Switch

System

Ergonomics

OSD Settings

USB Awake

Custom Key 1

Custom Key 2

Custom Key 3

MST

DDC/CI

DP Auto Switch

Language

Display Time

OSD Lock

5 sec.

10 sec.

15 sec.

20 sec.

25 sec.

30 sec.

1. Select (Menu) from the hot key menu.

2. Use or to select System.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

48 Navigating the main menu

Item Function Range

OSD Settings

Language

Sets the OSD menu language.

The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region.

• English

• Français

• Deutsch

• Italiano

• Español

• Polski

• Česky

• Magyar

• Română

• Nederlands

• Русский

• Svenska

• Português

• 한국어

•

• 日本語

Display Time

OSD Lock Prevents all the monitor settings from being

Adjusts the display time of the OSD menu. • 5 sec.

accidentally changed. When this function is activated, the OSD controls and hotkey operations will be disabled.

To unlock the OSD controls, press and hold any key for 10 seconds.

USB Awake By default, this function is disabled, and the USB ports are

not supplied with power while the monitor is in standby mode. To keep supplying power to the USB ports in monitor’s standby mode, change the setting to ON.

• 繁體中文

• 简体中文

• 10 sec.

• 15 sec.

• 20 sec.

• 25 sec.

• 30 sec.

• ON

• OFF

49 Navigating the main menu

Item Function Range

Custom Key 1

Custom Key 2

Custom Key 3

Sets the function to be accessed by custom key 1. • Picture Mode

• Input

Sets the function to be accessed by custom key 2.

• DisplayPort

• Mini

Sets the function to be accessed by custom key 3.

DisplayPort

• HDMI

• Rec. 709

• sRGB

• CAD / CAM

• Animation

• Low Blue Light

• Darkroom

• Brightness

• DualView

• KVM Switch

• USB Upstream

MST Allows data transmission while multiple monitors are

daisy-chained.

DDC/CI Allows the monitor settings to be set through the software

on the PC.

DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.

DP Auto Switch

When this function is activated, DP port will be in the input auto select loop. Otherwise, DP can only be selected by input select or by hot key.

HDMI Auto Switch

When this function is activated, HDMI port will be in the input auto select loop. Otherwise, HDMI can only be selected by input select or by hot key.

• USB Upstream

• Contrast

• Volume

• Mute

• ON

OFF

•

• ON

• OFF

• ON

• OFF

• ON

• OFF

50 Navigating the main menu

Item Function Range

Auto Power Off

Sets the time to power off the monitor automatically in power saving mode.

• OFF

• 10min.

• 20min.

• 30min.

Resolution Notice

Sets whether to display the resolution notice of the recommended resolution when a new input source is

• ON

• OFF

detected by the monitor.

HDR Demo (Works only if the input content is HDR-compatible)

When the function is activated, all picture modes are

• ON

• OFF

available for a comparison between HDR and non-HDR image representation.

If this function is activated and a non-HDR mode is selected, the input HDR content may be represented inappropriately.

Information Displays the current monitor property settings. • Input

• Current

Resolution

• Optimum

Resolution

(best with the monitor)

• HDR

DisplayPort Selects an appropriate DP standard for data transmission. • 1.1

• 1.4

Reset All Resets all mode, color and geometry settings to the

factory default values.

• YES

• NO

51 Navigating the main menu

Ergonomics menu

Mode: Standard

Display

Picture

Picture Advanced

Audio

KVM Switch

System

Ergonomics

Bright Intelligence

Light Meter

Sensor Sensitivity

Smart Reminder

Time Interval (min.)

Duration (sec.)

OFF

1. Select (Menu) from the hot key menu.

2. Use or to select Ergonomics.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Bright Intelligence

Turns the Bright Intelligence function on or off. The built-in light sensor works with Bright Intelligence technology to

• ON

• OFF

detect the ambient light, image brightness and contrast, and then balance the screen automatically.

Light Meter Sets to display the light condition around the monitor on

the screen.

Sensor Sensitivity

Adjusts sensitivity of light sensor to change the brightness range to be detected. This may be helpful to correct

• ON

• OFF

0 ~ 100

uneven lighting in light detection.

52 Navigating the main menu

Item Function Range

Smart Reminder

Time interval (min.)

Duration (sec.)

Decides to display the pop-up message that reminds you to rest your eyes.

Sets the interval of the reminder message.

Sets the time the reminder message lasts on the screen.

Alternatively, when the reminder message is displayed, press any key except the power button to hide the message.

• ON

• OFF

• 20

• 40

• 60

• 80

• 100

• 5

• 10

• 15

• 20

• 25

53 Navigating the main menu

Troubleshooting

Frequently asked questions (FAQ)

Imaging

The image is blurred.

Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". Select the native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to Picture and Reset Color, and then choose YES to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

The image is distorted, flashes or flickers.

Download Resolution file from the website (see Product support on page 3). Refer to "

Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and

make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources. See

Display Mode on page 44 for details.

The image is displaced in one direction.

54 Troubleshooting

Faint shadow from the static image displayed is visible on the screen.

• Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

Power LED indicator

The LED indicator is white or orange.

• If the LED lights up in solid white, the monitor is powered on.

• If the LED is illuminated in white and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Download Resolution file from the website (see

Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select

the correct resolution, refresh rate and make adjustments based on these instructions.

• If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

• If the LED is off, check the power supply mains socket, the external power supply and the mains switch.

OSD controls

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10 seconds.

OSD messages

A message Out of Range on the screen during computer boot up process.

If there is a message Out of Range on the screen during computer boot up process, this means computer compatibility caused by operating system or graphic card. The system will adjust the refresh rate automatically. Just wait until the operating system is launched.

Audio

No sound can be heard from the built-in speakers.

• Check whether the desired cable to input audio signals is properly connected. See Connect

the headphone. on page 15 for details.

• Increase the volume (volume may be muted or too low).

• Remove your headphone and/or external speakers. (If they are connected to the monitor, the built-in speakers are automatically muted.)

55 Troubleshooting

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).

• Check whether the headphone jack is properly connected.

• If the external speakers are USB-powered, check whether the USB connection is OK.

• Increase the volume (volume may be muted or too low) on the external speakers.

Sensors

The light sensor of the monitor does not work well.

The light sensor is located at the front bottom of the monitor. Please check:

• If you have removed the sensor protection sticker.

• If the Bright Intelligence function has been turned on. Check Ergonomics > Bright

Intelligence

• If there are any obstacles in front of the sensor that keep the sensor from detecting the light properly.

• If there are any objects or clothing in bright colors in front of the sensor. Bright colors (especially white and fluorescent colors) reflect light and the sensor cannot detect the main light sources.

HDR

There is a message HDR: Emulated showing on the screen.

This means the input content is not HDR-compatible and the monitor is in HDR-emulated mode. Refer to Working with HDR technology on page 35 to check if a supported player, content, and the certified cable are used.

MST connection

The MST function does not work.

• Make sure ON is selected under System > MST.

• Make sure the graphic card on your computer supports DP 1.4 for MST.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service.

56 Troubleshooting

Benq PD2700U User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright

Disclaimer

Product support

Power safety

Getting started

Getting to know your monitor

Front view

Back view

Connection

How to assemble your monitor hardware

How to detach the stand and the base

Adjusting the monitor height

Rotating the monitor

Viewing angle adjustment

Using the monitor wall mounting kit

Getting the most from your BenQ monitor

Downloading the LCD Monitor driver files from the Internet

How to install the monitor on a new computer

How to upgrade the monitor on an existing computer

How to install on Windows 10 system

How to install on Windows 8 (8.1) system

How to install on Windows 7 system

How to adjust your monitor

The control panel

Basic menu operation

Customizing the hot keys

Adjusting display mode

Choosing an appropriate picture mode

Working with two video sources (KVM Switch)

Video source selection in PIP/PBP mode

Working with DualView

Working with HDR technology

Adjusting screen brightness automatically (Bright Intelligence)

Navigating the main menu

Display menu

Picture menu

Picture Advanced menu

Audio menu

KVM Switch menu

System menu

Ergonomics menu

Troubleshooting

Frequently asked questions (FAQ)

Need more help?