Benq PD2700U User Manual

LCD Monitor

User Manual

DesignVue Designer Monitor | PD Series

Copyright

Copyright © 2021 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Product support

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

1. Make sure your computer is connected to the Internet.

2. Visit the local website from Support.BenQ.com. The website layout and content may vary by region/country.

• User manual and related document

• Drivers and applications

• (EU only) Dismantled information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

EPREL Registration Number: PD2700U: 343939

Power safety

10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

• Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Care and cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

• Contact your place of purchase or visit the local website from Support.BenQ.com for more support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

Typ ographics

Icon / Symbol Item Meaning

Warning Information mainly to prevent the damage to components,

data, or personal injury caused by misuse and improper operation or behavior.

Tip Useful information for completing a task.

Note Supplementary information.

In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.

Table of Contents

Copyright ...................................................................................................................................... 2

Product support .......................................................................................................................... 3

Getting started .............................................................................................................................9

Getting to know your monitor ..............................................................................................11

Front view .................................................................................................................................................. 11

Back view .................................................................................................................................................. 11

Connection ................................................................................................................................................12

How to assemble your monitor hardware .........................................................................13

How to detach the stand and the base ...............................................................................................17

Adjusting the monitor height ................................................................................................................18

Rotating the monitor ............................................................................................................................... 19

Viewing angle adjustment ....................................................................................................................... 20

Using the monitor wall mounting kit ...................................................................................................21

Getting the most from your BenQ monitor ......................................................................22

Downloading the LCD Monitor driver files from the Internet ..................................................... 22

How to install the monitor on a new computer ..............................................................................23

How to upgrade the monitor on an existing computer .................................................................24

How to install on Windows 10 system ...............................................................................................25

How to install on Windows 8 (8.1) system .......................................................................................26

How to install on Windows 7 system ................................................................................................. 27

How to adjust your monitor ..................................................................................................28

The control panel..................................................................................................................................... 28

Basic menu operation .............................................................................................................................. 29

Customizing the hot keys....................................................................................................................... 30

Adjusting display mode............................................................................................................................ 31

Choosing an appropriate picture mode.............................................................................................. 31

Working with two video sources (KVM Switch).............................................................................. 31

Video source selection in PIP/PBP mode............................................................................................ 32

Working with DualView ......................................................................................................................... 33

Connecting multiple monitors via MST (Multi-Stream Transport)............................................... 34

Working with HDR technology............................................................................................................ 35

Adjusting screen brightness automatically (Bright Intelligence)..................................................... 36

Navigating the main menu .......................................................................................................37

Display menu .............................................................................................................................................38

Picture menu .............................................................................................................................................40

Picture Advanced menu ..........................................................................................................................42

Audio menu ...............................................................................................................................................45

KVM Switch menu ....................................................................................................................................46

System menu ............................................................................................................................................. 48

Ergonomics menu .................................................................................................................................... 52

Troubleshooting ....................................................................................................................... 54

Frequently asked questions (FAQ) ...................................................................................................... 54

Need more help?...................................................................................................................................... 56

1/6/21 PD00U-EM-V1

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

Quick Start Guide

Safety Instructions

Regulatory Statements

Quick Start Guide

Safety

Instructions

Regulatory

Statements

9 Getting started

Power Cord (Supplied item may differ by model or region.)

Video Cable: DP (Optional accessory)

Video Cable: DP to mini DP

Video Cable: HDMI

USB Cable

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

10 Getting started

Getting to know your monitor

123

613571098

Front view

1. Light sensor

2. Control buttons

3. Power button

Back view

4. Cable management hole

5. AC power input jack

6. HDMI socket

7. DisplayPort socket

8. Mini DisplayPort socket

9. DisplayPort output socket (for Multi-Stream Transport, MST)

10. Headphone jack

11. USB 3.0 port (upstream 1; connecting to the PC)

12. USB 3.0 port (upstream 2; connecting to the PC)

13. USB 3.0 ports (downstream; connecting to USB devices)

14. Kensington lock slot

• Depending on the product specifications, the supported resolution and timing may vary.

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

11 Getting to know your monitor

Connection

Speakers

PC/Notebook

USB peripherals (USB 3.0)

PC/Notebook

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 14 - 15.

12 Getting to know your monitor

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• Avoid finger pressure on the screen surface.

• The supported timing may vary by input signal. Download

support on page 3). Refer to "Preset display modes" in Resolution file for more information.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Resolution file from the website (see Product

Attach the monitor stand to the monitor base as illustrated.

Tighten the thumbscrew on the bottom of the monitor base as illustrated.

13 How to assemble your monitor hardware

Orient and align the stand arm with the monitor ( ),

or or

push them together until they click and lock into place

().

Gently attempt to pull them back apart to check that they have properly engaged.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface. Adjust the screen angle by placing your hands on the top and on the bottom of the monitor as illustrated.

2. Connect the PC video cable

The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region.

1. Establish a video cable connection.

14 How to assemble your monitor hardware

•Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

•Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

•Connect the plug of the mini DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

After the monitor and the computer are powered on, if the image is not displayed, disconnect the DP cable. Connect the monitor to any video source other than DP first. Go to of the monitor and change the setting from and re-connect the DP cable. To go to the OSD menu, see Basic menu operation on page 29.

1.4 to 1.1. Once the setting is done, unplug the current video cable

System and DisplayPort on the OSD menu

2. Tighten all finger screws to prevent the plugs from accidentally falling out during use.

3. Connect the other end of the video cable to an appropriate port of a digital output source (e.g., a computer).

3. Connect the headphone.

You may connect headphones to the headphone jack found on the back side of the monitor.

4. Connect USB devices.

1. Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor.

2. Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port.

15 How to assemble your monitor hardware

5. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the

other end to a power outlet just yet.

6. Organize the cables.

Route the cables via the cable management hole.

7. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page

22 to install the monitor software.

To extend the service life of the product, we recommend that you use your computer's power management function.

16 How to assemble your monitor hardware

How to detach the stand and the base

Release button

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

2. Remove the monitor stand.

While pressing and holding the quick release button

( ), detach the stand from the monitor ( ).

3. Remove the monitor base.

Release the thumbscrew on the bottom of the monitor base.

And then detach the base from the stand.

17 How to assemble your monitor hardware

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