BenQ LW500ST Manual [EN]

Digital Projector

User Manual

LW500 / LW500ST / LH500

V 1.00

Warranty and Copyright information

Limited warranty

BenQ warrants this product against any defects in material and workmanship, under normal usage and
storage.

Proof of purchase date will be required with any warranty claim. In the event this product is found to be
defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be
replacement of any defective parts (labor included). To obtain warranty service, immediately notify the
dealer from which you purchased the product of any defects.

Important: The above warranty shall be void if the customer fails to operate the product in accordance
with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%,
temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the
projector in a dusty environment. This warranty gives you specific legal rights, and you may have other
rights which vary from country to country.

For other information, please visit www.BenQ.com.

Copyright

Copyright © 2022 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect
to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any
particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make
changes from time to time in the contents hereof without obligation to notify any person of such
revision or changes.

*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are
copyrights of their respective companies or organizations.

Patents

Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.

2 Warranty and Copyright information

Table of Contents

Warranty and Copyright information ................................................................................ 2

Important safety instructions .............................................................................................. 4

Introduction .......................................................................................................................... 7

Shipping contents ....................................................................................................................................... 7

Projector exterior view ............................................................................................................................ 8

Controls and functions.............................................................................................................................. 9

Positioning your projector ................................................................................................. 12

Choosing a location ................................................................................................................................. 12

Obtaining a preferred projected image size....................................................................................... 13

Mounting the projector........................................................................................................................... 16

Adjusting the projected image ..............................................................................................................17

Connection .......................................................................................................................... 19

Operation ............................................................................................................................ 21

Starting up the projector ........................................................................................................................21

Using the menus ....................................................................................................................................... 22

Securing the projector ............................................................................................................................ 23

Switching input signal ...............................................................................................................................24

Shutting down the projector .................................................................................................................25

Menu operation ................................................................................................................... 26

Menu System ............................................................................................................................................. 26

Basic menu ............................................................................................................................................... 31

Advanced menu ..................................................................................................................................... 33

Maintenance ........................................................................................................................ 43

Care of the projector .............................................................................................................................. 43

Light source information ........................................................................................................................43

Troubleshooting ................................................................................................................. 46

Specifications ...................................................................................................................... 47

Projector specifications ..........................................................................................................................47

Dimensions ................................................................................................................................................48

Timing chart............................................................................................................................................... 49

3 Table of Contents

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information technology
equipment. However, to ensure safe use of this product, it is important that you follow the instructions
mentioned in this manual and marked on the product.

1. Please read this manual before you
operate your projector. Save it for future
reference.

2. Do not look straight at the projector
lens during operation. The intense light
beam may damage your eyes.

3. Refer servicing to qualified service
personnel.

6. In some countries, the line voltage is NOT
stable. This projector is designed to operate
safely within a mains voltage between 100 to
240 volts AC, but could fail if power cuts or
surges of ±10 volts occur. In areas where

the mains voltage may fluctuate or cut
out, it is recommended that you
connect your projector through a power
stabilizer, surge protector or
uninterruptible power supply (UPS).

7. Do not block the projection lens with any
objects when the projector is under
operation as this could cause the objects to
become heated and deformed or even cause a
fire. To temporarily turn off the light source,
use the blank function.

4. Always open the lens shutter (if any) or

remove the lens cap (if any) when the
projector light source is on.

5. The light source becomes extremely hot
during operation.

8. Do not operate light sources beyond the
rated light source life.

4 Important safety instructions

9. Do not place this product on an unstable cart,
stand, or table. The product may fall,
sustaining serious damage.

10. Do not attempt to disassemble this projector.
There are dangerous high voltages inside
which may cause death if you should come
into contact with live parts.

Under no circumstances should you ever
undo or remove any other covers. Refer
servicing only to suitably qualified professional
service personnel.

12. Always place the projector on a level,
horizontal surface during operation.

- Do not use if tilted at an angle of more than 10
degrees left to right, nor at angle of more than 15
degrees front to back. Using the projector when it is
not fully horizontal may cause a malfunction of, or
damage to, the light source.

13. Do not stand the projector on end vertically.
Doing so may cause the projector to fall over,
causing injury or resulting in damage to the
projector.

11. Do not block the ventilation holes.

- Do not place this projector on a blanket, bedding or
any other soft surface.

- Do not cover this projector with a cloth or any other
item.

- Do not place inflammables near the projector.

If the ventilation holes are seriously
obstructed, overheating inside the projector
may result in a fire.

14. Do not step on the projector or place any
objects upon it. Besides probable physical
damage to the projector, doing so may result
in accidents and possible injury.

15. When the projector is under operation, you
may sense some heated air and odor from its
ventilation grill. It is a normal phenomenon
and not a product defect.

5 Important safety instructions

16. Do not place liquids near or on the projector.

3000 m

(10000 feet)

0 m

(0 feet)

Liquids spilled into the projector may cause it
to fail. If the projector does become wet,
disconnect it from the power supply's power
outlet and call BenQ to have the projector
serviced.

17. This product is capable of displaying inverted
images for ceiling/wall mount installation.

19. Do not place this projector in any of the
following environments.

- Space that is poorly ventilated or confined. Allow at
least 50 cm clearance from walls and free flow of air
around the projector.

- Locations where temperatures may become
excessively high, such as the inside of a car with all
windows rolled up.

- Locations where excessive humidity, dust, or cigarette
smoke may contaminate optical components, shorten
the projector's life span and darken the image.

- Locations near fire alarms

- Locations with an ambient temperature above 40°C /
104°F

- Locations where the altitudes are higher than 3000 m
(10000 feet).

18. This apparatus must be earthed.

Risk Group 2

1. According to the classification of photobiological safety of light sources and light source systems,
this product is Risk Group 2, IEC 62471-5:2015.

2. Possibly hazardous optical radiation emitted from this product.

3. Do not stare at operating light source. May be harmful to the eyes.

4. As with any bright source, do not stare into the direct beam.

To avoid damaging the DLP chips, never aim a high-power laser beam into the projection lens.

6 Important safety instructions

Introduction

Shipping contents

Carefully unpack and verify that you have all of the items shown below. If any of these items are missing,
please contact your place of purchase.

Standard accessories

Projector

Remote control with

batteries

Quick start guide Warranty card* Regulatory statements

• The supplied accessories will be suitable for your region, and may differ from those illustrated.

• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.

Replacing the remote control batteries

1. Press and open the battery cover, as illustrated.

2. Remove the old batteries (if applicable) and install two
AAA batteries. Make sure that the positive and negative
ends are positioned correctly, as illustrated.

3. Replace the battery cover until it clicks into place.

• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen,
bathroom, sauna, sunroom or in a closed car.

• Replace only with the same or equivalent type recommended by the battery manufacturer.

• Dispose of the used batteries according to the manufacturer's instructions and local environment regulations for
your region.

• Never throw the batteries into a fire. There may be danger of an explosion.

• If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the
batteries to avoid damage to the remote control from possible battery leakage.

Power cord

7 Introduction

Projector exterior view

14

15

15

15

6

7
3

3

3

9

10 12

11

3

5

4

1

2

8

13

1. Focus ring and Zoom ring

2. Vent (air exhaust)

3. Adjuster feet

4. Projection lens

5. IR remote sensor

6. External control panel
(See Controls and functions on page 9.)

7. Vent (air inlet)

8. Audio output jack

9. HDMI 1 input port

10. HDMI 2 input port

11. USB Type A port with power charging

12. RS-232 control port

13. Kensington anti-theft lock slot

14. AC power jack

15. Wall mount holes

8 Introduction

Controls and functions

All the key presses described in this document
are available on the remote control or projector.

Projector & Remote control

1
2

3
4

5
6
7

8
9

10

1

11

12

5

6

8

4

10

7

9
15
16
17

13

14

18

19

20

1. POWER

Toggles the projector between standby mode
and on.

ON/ Off

Toggles the projector between standby mode
and on.

2. POWER indicator light/TEMPerature
warning light/LIGHT indicator light
(See Indicators on page 45.)

3. IR remote sensor

4. BACK

Goes back to previous OSD menu, exits and
saves menu settings.

5. Arrow keys ( , , , )

When the On-Screen Display (OSD) menu is
activated, these keys are used as directional
arrows to select the desired menu items and
to make adjustments.

Keystone keys ( , )

Displays the keystone correction page.

Vol um e keys /

Decreases or increase the projector volume.

9 Introduction

6. SOURCE

14. SMART ECO

Displays the source selection bar.

7. ECO BLANK

Used to hide the screen picture.

Do not block the projection lens from
projecting as this could cause the blocking
object to become heated and deformed or
even cause a fire.

8. OK

Confirms the selected On-Screen Display
(OSD) menu item.

9. AUTO

Automatically determines the best picture
timings for the displayed image when PC signal
(analog RGB) is selected.

10. MENU

Turns on the On-Screen Display (OSD) menu.

11. Source selection button: PC 1

No function.

12. Source selection button: HDMI

Displays the Light Mode menu for selecting a
suitable light source operating mode.

15. FREEZE

Freezes the projected image.

16. ASPECT

Selects the display aspect ratio.

17. Volume keys /

Decreases or increase the projector volume.

18. ZOOM+/ZOOM-

Magnifies or reduces the projected picture
size.

19. QUICK INSTALL

Quickly selects several functions to adjust the
projected image and displays the test pattern.

20. Picture Mode

Displays the Picture Mode menu for
selecting a picture mode.

Selects HDMI input source for display.

13. PAGE /PAG E

Operate your display software program (on a
connected PC) which responds to page
up/down commands (like Microsoft
PowerPoint).

10 Introduction

Remote control effective range

A

p

p

r

o

x

.

+

3

0

º

A

p

p

r

o

x

.

+

3

0

º

The remote control must be held at an angle within 30 degrees perpendicular to the projector's IR
remote control sensor(s) to function correctly. The distance between the remote control and the
sensor(s) should not exceed 8 meters (~ 26 feet).

Make sure that there are no obstacles between the remote control and the IR sensor(s) on the
projector that might obstruct the infra-red beam.

• Operating the projector from the front • Operating the projector from the top

11 Introduction

Positioning your projector

Choosing a location

Before choosing an installation location for your projector, take the following factors into consideration:

• Size and position of your screen

• Electrical outlet location

• Location and distance between the projector and the rest of your equipment

You can install your projector in the following ways.

1. Front Table

Select this location with the projector placed on
the table in front of the screen. This is the most
common way to position the projector for quick
setup and portability.

3. Front Ceiling

Select this location with the projector suspended
upside-down in front of the screen. Purchase the
BenQ Projector Ceiling/Wall Mount Kit from your
dealer to mount your projector.

2. Rear Table

Select this location with the projector placed on
the table behind the screen. Note that a special
rear projection screen is required.

4. Rear Ceiling

Select this location with the projector suspended
upside-down from behind the screen. Note that a
special rear projection screen and the BenQ
Projector Ceiling/Wall Mount Kit are required for
this installation location.

After turning on the projector, go to Advanced Menu - Settings > Projector Installation and
press / to select a setting.

You can also use QUICK INSTALL on the remote control to access this menu.

12 Positioning your projector

Obtaining a preferred projected image size

H

W

Projection distance

Center of lens

Screen

16:10 Screen diagonal

Offset

The distance from the projector lens to the screen, the zoom setting (if available), and the video format
each factors in the projected image size.

Projection dimensions

• The screen aspect ratio is 16:10 and the projected picture is in a 16:10 aspect ratio

LW500

Screen size Projection distance (mm)

Diagonal

Inch mm

30 762 404 646 1002 1050 1098 0

40 1016 538 862 1335 1400 1465 0

50 1270 673 1077 1669 1750 1831 0

60 1524 808 1292 2003 2100 2197 0

70 1778 942 1508 2337 2450 2563 0

80 2032 1077 1723 2671 2800 2929 0

90 2286 1212 1939 3005 3150 3295 0

100 2540 1346 2154 3339 3500 3662 0

110 2794 1481 2369 3672 3850 4028 0

120 3048 1615 2585 4006 4200 4394 0

130 3302 1750 2800 4340 4550 4760 0

140 3556 1885 3015 4674 4900 5126 0

150 3810 2019 3231 5008 5250 5492 0

160 4064 2154 3446 5342 5600 5859 0

170 4318 2289 3662 5676 5950 6225 0

180 4572 2423 3877 6009 6300 6591 0

190 4826 2558 4092 6343 6650 6957 0

200 5080 2692 4308 6677 7000 7323 0

H (mm) W (mm)

Min distance

(with max

zoom)

Average

Max distance

(with min

zoom)

Offset (mm)

For example, if you are using a 120-inch screen, the recommended projection distance is 4200 mm.

If your measured projection distance is 5200 mm, the closest match in the "Projection distance (mm)"
column is 5250 mm. Looking across this row shows that a 150'' (about 3.8 m) screen is required.

13 Positioning your projector

LW500ST

Screen size Projection distance (mm)

Diagonal

Inch mm

30 762 404 646 465 514 562 0

40 1016 538 862 620 685 750 0

50 1270 673 1077 775 856 937 0

60 1524 808 1292 930 1027 1124 0

70 1778 942 1508 1086 1199 1312 0

80 2032 1077 1723 1241 1370 1499 0

90 2286 1212 1939 1396 1541 1687 0

100 2540 1346 2154 1551 1712 1874 0

110 2794 1481 2369 1706 1884 2061 0

120 3048 1615 2585 1861 2055 2249 0

130 3302 1750 2800 2016 2226 2436 0

140 3556 1885 3015 2171 2397 2623 0

150 3810 2019 3231 2326 2569 2811 0

160 4064 2154 3446 2481 2740 2998 0

170 4318 2289 3662 2636 2911 3186 0

180 4572 2423 3877 2791 3082 3373 0

190 4826 2558 4092 2947 3253 3560 0

200 5080 2692 4308 3102 3425 3748 0

H (mm) W (mm)

Min distance

(with max

zoom)

Average

Max distance

(with min

zoom)

Offset (mm)

For example, if you are using a 120-inch screen, the recommended projection distance is 2055 mm.

If your measured projection distance is 1500 mm, the closest match in the "Projection distance (mm)"
column is 1541 mm. Looking across this row shows that a 90'' (about 2.3 m) screen is required.

To optimize your projection quality, we suggest doing the projection by referring to the values listed in the non-gray
rows.

All measurements are approximate and may vary from the actual sizes.
BenQ recommends that if you intend to permanently install the projector, you should physically test the projection
size and distance using the actual projector in situ before you permanently install it, so as to make allowance for this
projector's optical characteristics. This will help you determine the exact mounting position so that it best suits your
installation location.

14 Positioning your projector

LH500

H

W

Projection distance

Center of lens

Screen

16:9 Screen diagonal

Offset

• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio

Screen size Projection distance (mm)

Diagonal

Inch mm

30 762 374 664 990 1039 1089 11

40 1016 498 886 1319 1386 1452 15

50 1270 623 1107 1649 1732 1815 19

60 1524 747 1328 1979 2079 2178 22

70 1778 872 1550 2309 2425 2541 26

80 2032 996 1771 2639 2772 2905 30

90 2286 1121 1992 2969 3118 3268 34

100 2540 1245 2214 3299 3465 3631 37

110 2794 1370 2435 3628 3811 3994 41

120 3048 1494 2657 3958 4158 4357 45

130 3302 1619 2878 4288 4504 4720 49

140 3556 1743 3099 4618 4850 5083 52

150 3810 1868 3321 4948 5197 5446 56

160 4064 1992 3542 5278 5543 5809 60

170 4318 2117 3763 5608 5890 6172 64

180 4572 2241 3985 5937 6236 6535 67

190 4826 2366 4206 6267 6583 6898 71

200 5080 2491 4428 6597 6929 7261 75

H (mm) W (mm)

Min distance

(with max

zoom)

Average

Max distance

(with min

zoom)

Offset (mm)

For example, if you are using a 120-inch screen, the recommended projection distance is 4158 mm.

If your measured projection distance is 3000 mm, the closest match in the "Projection distance (mm)"
column is 3118 mm. Looking across this row shows that a 90'' (about 2.3 m) screen is required.

To optimize your projection quality, we suggest doing the projection by referring to the values listed in the non-gray
rows.

All measurements are approximate and may vary from the actual sizes.
BenQ recommends that if you intend to permanently install the projector, you should physically test the projection
size and distance using the actual projector in situ before you permanently install it, so as to make allowance for this
projector's optical characteristics. This will help you determine the exact mounting position so that it best suits your
installation location.

15 Positioning your projector

Mounting the projector

Ceiling/Wall mount screw: M4
(Max L = 25 mm; Min L = 20 mm)

Unit: mm

75146

100

75 36

LW500/LH500

75146

100

75 45.38

LW500ST

If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ
projector mounting kit and that you ensure it is securely and safely installed.

If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall
down due to an improper attachment through the use of the wrong gauge or length screws.

Before mounting the projector

• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.

• BenQ recommends that you also purchase a separate Kensington lock compatible security cable and
attach it securely to both the Kensington lock slot on the projector and the base of the mounting
bracket. This will perform the secondary role of restraining the projector should its attachment to the
mounting bracket become loose.

• Ask your dealer to install the projector for you. Installing the projector on your own may cause it to
fall and result in injury.

• Take necessary procedures to prevent the projector from falling off such as during an earthquake.

• The warranty doesn’t cover any product damage caused by mounting the projector with a non-BenQ
brand projector mounting kit.

• Consider the surrounding temperature where the projector is ceiling/wall mounted. If a heater is used,
the temperature around the ceiling/wall may be higher than expected.

• Read the user manual for the mounting kit about the range of torque. Tightening with torque
exceeding the recommended range may cause damage to the projector and subsequently falling off.

• Make sure the power outlet is at an accessible height so that you can easily shut down the projector.

Ceiling/Wall mount installation diagram

16 Positioning your projector

Adjusting the projected image

Adjusting the projection angle

If the projector is not placed on a flat surface or the
screen and the projector are not perpendicular to
each other, the projected image becomes
trapezoidal. You can screw the adjuster feet to
fine-tune the horizontal angle.

To retract the feet, screw the adjuster feet in a
reverse direction.

Do not look into the lens while the light source is on. The strong light from the light source may cause damage to
your eyes.

Fine-tuning the image size and clarity

Adjust the projected image to the size that you
need using the zoom ring.

Sharpen the image by rotating the focus ring.

Correcting keystone

Keystoning refers to the situation where the projected image becomes a trapezoid due to angled
projection.

To correct this, besides adjusting the height of the projector, if you want the projector to automatically
correct image keystoning, be sure the Auto Vertical Keystone function in the Advanced Menu -
Display menu is On.

Or you will need to manually correct it following these steps.

1. Do one of the following steps to display the keystone correction page.

• Press / on the projector or remote control.

• Press QUICK INSTALL on the remote control. Press to highlight Keystone or 2D
Keystone and press OK.

• Go to Advanced Menu - Display > Keystone or 2D Keystone and press OK.

17 Positioning your projector

2. After the Keystone or 2D Keystone correction page displays. To correct keystoning at the top

Press . Press .

Press . Press .

Press . Press .

(LW500/LH500: Keystone)

(LW500ST: 2D Keystone)

Corner Fit

Press to reset corner value

Exit

of the image, use . To correct keystoning at the bottom of the image, use . To correct
keystoning at the right side of the image, use . To correct keystoning at the left side of the image,
use .

Adjusting Corner Fit (LW500ST)

You can manually adjust four corners of the image by setting the horizontal and vertical values.

1. Do one of the following steps to display the keystone correction page.

• Press QUICK INSTALL on the remote control. Press to highlight Corner Fit and press OK.

• Go to Advanced menu - Display > Corner Fit and press OK.

2. Press / / / to select one corner and press OK.

3. Press / to adjust vertical values.

4. Press / to adjust horizontal values.

18 Positioning your projector

Connection

2

1

1

3

Notebook or
desktop computer

Audio cable

HDMI cable

USB cable

1

2

3

Speakers

A/V device

When connecting a signal source to the projector, be sure to:

1. Turn all equipment off before making any connections.

2. Use the correct signal cables for each source.

3. Ensure the cables are firmly inserted.

• In the connections above, some cables may not be included with the projector (see Shipping contents on page 7).
They are commercially available from electronics stores.

• The connection illustrations are for reference only. The rear connecting jacks available on the projector vary with
each projector model.

• Many notebooks do not turn on their external video ports when connected to a projector. Usually a key combo
like FN + function key with a monitor symbol turns the external display on/off. Press FN and the labeled function
key simultaneously. Refer to your notebook's documentation to find your notebook's key combination.

• If the selected video image is not displayed after the projector is turned on and the correct video source has been
selected, check that the video source device is turned on and operating correctly. Also check that the signal cables
have been connected correctly.

19 Connection

Connecting audio

The projector has built-in mono speaker(s) which are designed to provide basic audio functionality
accompanying data presentations for business purposes only. They are not designed for, nor intended
for stereo audio reproduction use as might be expected in home theater or home cinema applications.
Any stereo audio input (if provided), is mixed into a common mono audio output through the projector
speaker(s).

The built-in speaker(s) will be muted when the AUDIO OUT jack is connected.

• The projector is only capable of playing mixed mono audio, even if a stereo audio input is connected.

• If the selected video image is not displayed after the projector is turned on and the correct video source has been
selected, check that the video source device is turned on and operating correctly. Also check that the signal cables
have been connected correctly.

20 Connection

Operation

Starting up the projector

1. Plug the power cord. Turn on the power outlet switch
(where fitted). The power indicator on the projector
lights orange after power has been applied.

2. Press on the projector or on the remote
control to start the projector. The power indicator

flashes green and stays green when the projector is on.

The start up procedure takes about 10 seconds. In the
later stage of start up, a startup logo is projected.

(If necessary) Rotate the focus ring to adjust the image
clearness.

3. If the projector is activated for the first time, select your
OSD language following the on-screen instructions.

4. If you are prompted for a password, press the arrow keys
to enter a 6-digit password. See Utilizing the password

function on page 23.

5. Switch all of the connected equipment on.

6. The projector will search for input signals. The current
input signal being scanned appears. If the projector does
not detect a valid signal, the message “No Signal” will
continue displaying until an input signal is found.

You can also press SOURCE to select your desired input signal. See Switching input signal on page

24.

• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock and fire.

• If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds before
energizing the light source.

• The Setup Wizard screenshots are for reference only and may differ from the actual design.

• If the frequency/resolution of the input signal exceeds the projector's operating range, you will see the message
“Out of Range” displayed on the background screen. Please change to an input signal which is compatible with
the projector's resolution or set the input signal to a lower setting. See Timing chart on page 49.

• If no signal is detected for 3 minutes, the projector automatically enters saving mode.

21 Operation

Using the menus

Basic Menu

Brightness

Aspect Ratio

2

1

2

Light Mode

Picture Mode

Volume

Information

Menu Type

Auto

Presentation

SmartEco

Enter

Exit

3

Wireless LAN

4

1

234

Picture

Picture Mode

Brightness

Contrast

Color

Tint

Sharpness

Reference Mode

1

3

Advanced Color

Display

Settings

Information

Enter Exit

Return

Presentation

Presentation

Reset Picture

System

2

4

1

2

3

4

The projector is equipped with 2 types of On-Screen Display (OSD) menus for making various
adjustments and settings.

To access the OSD menu, press MENU on the projector or remote control.

• Use the arrow keys ( / / / ) on the projector or remote control to move through the menu items.

• Use OK on the projector or remote control to confirm the selected menu item.

The first time you use the projector (after finishing the initial setup), press MENU, and the Basic OSD
menu will be displayed.

If you intend to switch from the Basic OSD menu to the Advanced OSD menu:

1. Go to Menu Type and press OK.

2. Use / to select Advanced and press OK. Your projector will switch to the Advanced OSD
menu.

Likewise, when you wish to switch from the Advanced OSD menu to the Basic OSD menu, follow
the instructions below:

1. Go to System > Menu Settings > Menu Type and press OK.

2. Use / to select Basic and press OK. Your projector will switch to the Basic OSD menu.

Overview of the Basic OSD menu.

Overview of the Advanced OSD menu.

Menu type

Sub-menu and status

Current input signal

Function keys

Menu type

Current input signal

Sub-menu and status

The OSD screenshots below are for reference only, and may differ from the actual design.

22 Operation

Function keys

Securing the projector

Input New Password

Return

Password Error

Please try again.

Using a security cable lock

The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a lock, such as
the Kensington lock, to secure the projector. You can locate a Kensington lock slot on the rear side of
the projector. See item 15 on page 8.

A Kensington security cable lock is usually a combination of key(s) and the lock. Refer to the lock’s
documentation for finding out how to use it.

Utilizing the password function

Setting a password

1. Go to Advanced Menu - Settings > Security Settings. Press OK. The Security Settings
page appears.

2. Highlight Change Password and press OK.

3. The four arrow keys ( , , , ) respectively represent
4 digits (1, 2, 3, 4). According to the password you desire
to set, press the arrow keys to enter six digits for the
password.

4. Confirm the new password by re-entering the new
password.
Once the password is set, the OSD menu returns to the
Security Settings page.

5. To activate the Power On Lock function, press / to
highlight Power On Lock and press / to select On. Input the password again.

• The digits being input will display as asterisks on-screen. Make a note of your selected password and keep it in a
safe place in advance or right after the password is entered so that it is available to you should you ever forget it.

• Once a password has been set and the power on lock is activated, the projector cannot be used unless the
correct password is entered every time the projector is started.

If you forget the password

If you enter the wrong password, the password error
message will appear, and the Input Password message
follows. If you absolutely do not remember the password,
you can use the password recall procedure. See Entering the

password recall procedure on page 24.

If you enter an incorrect password 5 times in succession, the
projector will automatically shut down in a short time.

23 Operation

Entering the password recall procedure

Please write down the recall code, and contact
BenQ Customer Center.

Recall Code:

Recall Password

Return

1. Press and hold AUTO for 3 seconds. The projector will
display a coded number on the screen.

2. Write down the number and turn off your projector.

3. Seek help from the local BenQ service center to decode
the number. You may be required to provide proof of
purchase documentation to verify that you are an
authorized user of the projector.

Changing the password

1. Go to Advanced Menu - Settings > Security Settings > Change Password.

2. Press OK. The message “Input Password” appears.

3. Enter the old password.

• If the password is correct, another message “Input New Password” appears.

• If the password is incorrect, the password error message will appear, and the message “Input
Password” appears for your retry. You can press BACK to cancel the change or try another
password.

4. Enter a new password.

5. Confirm the new password by re-entering the new password.

Disabling the password function

To disable password protection, go to Advanced Menu - Settings > Security Settings > Power
On Lock and press / to select Off. The message “Input Password” appears. Enter the current
password.

• If the password is correct, the OSD menu returns to the Security Settings page. You will not
have to enter the password next time turning on the projector.

• If the password is incorrect, the password error message will appear, and the message “Input
Password” appears for your retry. You can press BACK to cancel the change or try another
password.

Though the password function is disabled, you need to keep the old password in hand should you ever need to
re-activate the password function by entering the old password.

Switching input signal

The projector can be connected to multiple devices at the same time.
However, it can only display one full screen at a time. When starting
up, the projector automatically searches for the available signals.

Be sure the Advanced Menu - Settings > Auto Source Search
menu is On if you want the projector to automatically search for the
signals.

To select the source:

1. Press SOURCE. A source selection bar appears.

2. Press / until your desired signal is selected and press OK.

Once detected, the selected source information will appear at the corner of the screen for seconds.
If there is multiple equipment connected to the projector, repeat steps 1-2 to search for another
signal.

24 Operation

• The brightness level of the projected image will change accordingly when you switch between different input
signals.

• For best display picture results, you should select and use an input signal which outputs at the projector’s native
resolution. Any other resolutions will be scaled by the projector depending upon the “aspect ratio” setting,
which may cause some image distortion or loss of picture clarity. See Aspect Ratio on page 31.

Shutting down the projector

1. Press on the projector or on the remote control
and a confirmation message will appear prompting you. If

you don't respond in a few seconds, the message will
disappear.

2. Press or a second time. The power indicator
flashes orange, the projection light source shuts down,

and the fans will continue to run for approximately 2
seconds to cool down the projector.

3. Once the cooling process finishes, the power indicator
becomes a steady orange and fans stop. Disconnect the
power cord from the power outlet.

To protect the light source, the projector will not respond to any commands during the cooling process.

25 Operation

Menu operation

Please note that the on-screen display (OSD) menus vary according to the signal type selected and the
projector model you are using.

The menu items are available when the projector detects at least one valid signal. If there is no
equipment connected to the projector or no signal detected, limited menu items are accessible.

Menu System

Basic menu

Main menu Options
Brightness
Aspect Ratio Auto/Real/4:3/16:9/16:10

Picture Mode

Volume

0~50~100

LW500/LH500:
Bright/Presentation/Spreadsheet/sRGB/
/Video/(3D)/User 1/User 2

LW500ST: Bright/Presentation/Golf/sRGB/
Video/(3D)/User 1/User 2

0~5~10

Light Mode Normal/ECO/SmartEco

Native Resolution
Detected Resolution
Source
Picture Mode

Information

Menu Type Basic/Advanced

Light Mode
3D Format
Color System
Light Usage Time
Firmware Version
Service Code

26 Menu operation

Advanced menu

Main menu Submenu Options

LW500/LH500: Bright/Presentation/
Spreadsheet/sRGB/Video/(3D)/User 1/

Picture Mode

Reference Mode

Brightness
Contrast
Color
Tint
Sharpness

User 2

LW500ST: Bright/Presentation/Golf/
sRGB/Video/(3D)/User 1/User 2

LW500/LH500: Presentation/
Spreadsheet/sRGB/Video

LW500ST: Presentation/Golf/sRGB/Video
0~50~100

-50~0~50

-50~0~50

-50~0~50
0~15~31

Picture

Advanced
Color Settings

Gamma
Selection

Color
Temperature
Tuning

Color
Management

1.8/2.0/2.1/2.2/2.3/2.4/2.5/2.6/BenQ

Color Temperature
(Native/Cool/Normal/Warm)

R Gain (0~200)
G Gain (0~200)
B Gain (0~200)
R Offset (0~511)
G Offset (0~511)
B Offset (0~511)
R (Primary Color/Hue/Saturation/Gain)
G (Primary Color/Hue/Saturation/Gain)
B (Primary Color/Hue/Saturation/Gain)
C (Primary Color/Hue/Saturation/Gain)
M (Primary Color/Hue/Saturation/Gain)
Y (Primary Color/Hue/Saturation/Gain)
W (Primary Color/R Gain/B Gain/Gain)
Reset

Light Mode Normal/ECO/SmartEco

Wall Color

Reset Picture Reset/Cancel

Off/Light Yellow/Pink/Light Green/
Blue/Blackboard

27 Menu operation

Main menu Submenu Options

Aspect Ratio Auto/Real/4:3/16:9/16:10
Keystone (LW500/LH500)

-40~0~40
H: -30~0~30

2D Keystone (LW500ST)

V: -30~0~30

Display

Auto Vertical
Keystone

Corner Fit (LW500ST)

-40~0~40

0~60

Test Pattern On/Off

3D Mode

3D Sync
Invert

Auto/Top Bottom/Frame
Sequential/Frame Packing/Side by Side/Off

Disable/Invert

3D

Apply 3D
Settings

Save 3D
Settings

HDMI-1

HDMI Format

HDMI-2

3D Settings 1/3D Settings 2/3D Settings
3/Off

3D Settings 1/3D Settings 2/3D Settings 3

Auto/RGB Limited/RGB Full/
YUV Limited/YUV Full

Digital Zoom 1.0X~1.8X/2.0X

Image Resizing

Digital Shrink
& Shift

0.75X~1.0X

Screen Fill (LW500ST) 16:10/16:9/4:3
Digital Lens Shift (LW500ST)
Fast Mode (LH500) On/Off
Reset Display Reset/Cancel

28 Menu operation

Main menu Submenu Options

Settings

Projector Installation

Front Table/Rear Table/Rear Ceiling/Front

Ceiling
Auto Source Search On/Off
Light Usage Time

Disable/5 min/10 min/15 min/

20 min/25 min/30 min

On/Off

On/Off

Operation
Settings

Blank Timer

Reminder
Message

High Altitude
Mode

Direct Power On

Power On/Off
Settings

Signal Power On

Auto Power Off

Power Off Timer

Security
Settings

Baud Rate

Panel Key
Lock

Change Password
Power On

Lock

On/Off

On/Off

9600/14400/19200/38400/57600/

115200

HDMI
Equalizer

HDMI-1

Auto/1/2/3/4/5

HDMI-2
USB Power Switch On/Off
Reset Settings Reset/Cancel

29 Menu operation

Main menu Submenu Options

Bhs Ind

Language

System

Standby
Settings

Background
Settings

Standby
Mode

Audio Pass
Through

Background BenQ/Black/Blue/Purple
Splash Screen BenQ/Black/Blue

Eco/Normal

Off/HDMI-1/HDMI-2

Menu Type Basic/Advanced

Menu Settings

Menu Display
Time

5 sec/10 sec/20 sec/30 sec/Always

Mute On/Off

Audio Settings

Volume
Power On/Off

Ring Tone

0~5~10

On/Off

Factory Default Reset/Cancel
Reset System Reset/Cancel
Native Resolution
Detected Resolution
Source

Information

Picture Mode
Light Mode
3D Format
Color System
Light Usage Time
Firmware Version
Service Code

30 Menu operation

Basic menu

15:9 picture

4:3 picture

16:9 picture

4:3 picture

16:9 picture

16:10 picture

Brightness

Aspect Ratio

The higher the value, the brighter the image. Adjust this control so the black areas
of the image appear just as black and that detail in the dark areas is visible.

There are several options to set the image's aspect ratio depending on your input
signal source.

• Auto: Scales an image
proportionally to fit the
projector's native resolution in its
horizontal or vertical width.

• Real: Projects an image as its
original resolution and resizes it to
fit within the display area. For
input signals with lower
resolutions, the projected image
will be displayed in its original size.

• 4:3: Scales an image so that it is
displayed in the center of the
screen with a 4:3 aspect ratio.

• 16:9: Scales an image so that it is
displayed in the center of the
screen with a 16:9 aspect ratio.

• 16:10: Scales an image so that it is
displayed in the center of the
screen with a 16:10 aspect ratio.

31 Menu operation

The projector is preset with several predefined picture modes so that you can
choose one to suit your operating environment and input signal picture type.

• Bright: Maximizes the brightness of the projected image. This mode is suitable for
environments where extra-high brightness is required, such as using the projector
in well lit rooms.

• Presentation: Is designed for presentations. The brightness is emphasized in this
mode to match PC and notebook coloring.

• Spreadsheet: Designs for users who widely use excel and table to discuss
financial numbers or quality numbers in meetings.

Picture Mode

• Golf: Is designed for golf simulators and optimizes the blue sky and the green
grass color.

• sRGB: Maximizes the purity of RGB colors to provide true-to-life images
regardless of brightness setting. It is most suitable for viewing photos taken with an
sRGB compatible and properly calibrated camera, and for viewing PC graphic and
drawing applications such as AutoCAD.

• Video: Is appropriate for playing video clips under ambient light.

• 3D: Is appropriate for playing 3D images and 3D video clips.

• User 1/User 2: Recalls the settings customized based on the current available
picture modes. See Reference Mode on page 33.

Volume Adjusts the sound level.

Light Mode See Setting the Light Source Mode on page 44.

• Native Resolution: Shows the native resolution of the projector.

• Detected Resolution: Shows the native resolution of the input signal.

• Source: Shows the current signal source.

• Picture Mode: Shows the selected mode in the Picture menu.

• Light Mode: Shows the selected mode in the Light Source Mode menu.

Information

• 3D Format: Shows the current 3D mode.

• Color System: Shows input system format.

• Light Usage Time: Shows the number of hours the light source has been used.

• Firmware Version: Shows the firmware version of your projector.

• Service Code: Shows the service code of your projector.

Menu Type Switches to the Advanced OSD menu. See Using the menus on page 22.

32 Menu operation

Advanced menu

Picture

The projector is preset with several predefined picture modes so that you can
choose one to suit your operating environment and input signal picture type.

• Bright: Maximizes the brightness of the projected image. This mode is suitable
for environments where extra-high brightness is required, such as using the
projector in well lit rooms.

• Presentation: Is designed for presentations. The brightness is emphasized in this
mode to match PC and notebook coloring.

• Spreadsheet: Design for users who widely use excel and table to discuss
financial numbers or quality numbers in meetings.

Picture Mode

Reference
Mode

• Golf: Is designed for golf simulators and optimizes the blue sky and the green
grass color.

• sRGB: Maximizes the purity of RGB colors to provide true-to-life images
regardless of brightness setting. It is most suitable for viewing photos taken with
an sRGB compatible and properly calibrated camera, and for viewing PC graphic
and drawing applications such as AutoCAD.

• Video: Is appropriate for playing video clips under ambient light.

• 3D: Is appropriate for playing 3D images and 3D video clips.

• User 1/User 2: Recalls the settings customized based on the current available
picture modes. See Reference Mode on page 33.

There are 2 user-definable modes if the current available picture modes are not
suitable for your need. You can use one of the picture modes (except the User
1/User 2) as a starting point and customize the settings.

1. Go to Picture > Picture Mode.

2. Press / to select User 1 or User 2.

3. Press to highlight Reference Mode, and press / to select a picture

mode that is closest to your need.

4. Press to select a menu item to be changed and adjust the value. The

adjustments define the selected user mode.

33 Menu operation

Brightness

High Brightness

Low Contrast

Low Brightness

High Contrast

1.8

2.0 2.1 2.2 2.3 2.4 2.5 2.6 BenQ

The higher the value, the brighter the image. Adjust this control so the black areas
of the image appear just as black and that detail in the dark areas is visible.

The higher the value, the greater the contrast. Use this to set the peak white level

Contrast

after you have previously adjusted the Brightness setting to suit your selected input
and viewing environment.

Lower setting produces less saturated colors. If the setting is too high, colors on
the image will be overpowering, which makes the image unrealistic.

Color

Only YUV color space is supported.

The higher the value, the more greenish the picture becomes. The lower the value,
the more reddish the picture becomes.

Tint

Only YUV color space is supported.

Sharpness The higher the value, the sharper the picture becomes.

Gamma Selection

Gamma refers to the relationship between input source and picture brightness.

Advanced
Color Settings

• 1.8/2.0/2.1/BenQ: Select these values according to your preference.

• 2.2/2.3: Increases the average brightness of the picture. Best for a lit
environment, meeting room or family room.

• 2.4/2.5: Best for viewing movies in a dark environment.

• 2.6: Best for viewing movies which are mostly composed of dark scenes.

Color Temperature Tuning

There are several preset color temperature settings available. The available settings
may vary according to the signal type selected.

• Normal: Maintains normal colorings for white.

• Cool: Makes images appear bluish white.

• Native: With the light source’s original color temperature and higher
brightness. This setting is suitable for environments where high brightness is
required, such as projecting pictures in well lit rooms.

• Warm: Makes images appear reddish white.

34 Menu operation

You can also set a preferred color temperature by adjusting the following options.

• R Gain/G Gain/B Gain: Adjusts the contrast levels of Red, Green, and Blue.

• R Offset/G Offset/B Offset: Adjusts the brightness levels of Red, Green,
and Blue.

Advanced

RED

BLUE

GREEN

Yellow

Cyan

Magenta

Color Settings

Color Management

This function provides six sets (RGBCMY) of colors to be adjusted. When you
select each color, you can independently adjust its range and saturation according
to your preference.

• Primary Color: Selects a color from among R (Red), G (Green), B (Blue), C
(Cyan), M (Magenta), or Y (Yellow).

• Hue: Increase in the range will include colors
consisted of more proportions of its two
adjacent colors. Please refer to the illustration
for how the colors relate to each other.
For example, if you select Red and set its range
at 0, only pure red in the projected picture will
be selected. Increasing its range will include red
close to yellow and red close to magenta.

• Saturation: Adjusts the values to your
preference. Every adjustment made will reflect to
the image immediately. For example, if you select Red and set its value at 0,
only the saturation of pure red will be affected.

Saturation is the amount of that color in a video picture. Lower settings produce less saturated
colors; a setting of “0” removes that color from the image entirely. If the saturation is too high, that
color will be overpowering and unrealistic.

• Gain: Adjusts the values to your preference. The contrast level of the
primary color you select will be affected. Every adjustment made will reflect to
the image immediately.

Reset Picture

If you selected W, you can modify the color temperature of white by adjusting the
red/green/blue gain.

To return all the settings to the factory default values, highlight Reset, and press

OK.

Light Mode

See Setting the Light Source Mode on page 44.

Wall Color

Corrects the projected picture’s color when the projection surface such as a
painted wall which may not be white, the Wall Color feature can help correct the
projected picture’s colors to prevent possible color difference between the source
and projected pictures. There are several precalibrated colors to choose from:
Light Yellow, Pink, Light Green, Blue, and Blackboard.

Returns all of the adjustments you’ve made for the Picture menu to the factory
preset values.

35 Menu operation

Display

15:9 picture

4:3 picture

16:9 picture

4:3 picture

16:9 picture

16:10 picture

Aspect Ratio

There are several options to set the image's aspect ratio depending on your input
signal source.

• Auto: Scales an image
proportionally to fit the
projector's native resolution in its
horizontal or vertical width.

• Real: Projects an image as its
original resolution and resizes it to
fit within the display area. For
input signals with lower
resolutions, the projected image
will be displayed in its original size.

• 4:3: Scales an image so that it is
displayed in the center of the
screen with a 4:3 aspect ratio.

• 16:9: Scales an image so that it is
displayed in the center of the
screen with a 16:9 aspect ratio.

• 16:10: Scales an image so that it is
displayed in the center of the
screen with a 16:10 aspect ratio.

Keystone Corrects any keystoning of the image. See Correcting keystone on page 17.

2D Keystone

Auto Vertical
Keystone

When selecting Auto Vertical Keystone, projector image will automatically adjust
the keystone.

Corner Fit See Adjusting Corner Fit (LW500ST) on page 18.

Adjusts the image size and focus and check that the
projected image is free from distortion.

Test Pattern

36 Menu operation

3D

This projector features a 3D function which enables you to enjoy the 3D movies,
videos, and sporting events in a more realistic way by presenting the depth of the
images. You need to wear a pair of 3D glasses to view the 3D images.

• 3D Mode: The default setting is Off. If you want the projector to automatically
choose an appropriate 3D format when detecting 3D contents, select Auto. If the
projector cannot recognize the 3D format, press / to choose a 3D mode from
among Top Bottom, Frame Sequential, Frame Packing and Side by Side.

When 3D function is activated:

• The brightness level of the projected image will decrease.

• The following settings cannot be adjusted: Picture Mode, Reference Mode.

• The Keystone can only be adjusted within limited degrees.

• 3D Sync Invert: When you discover the inversion of the image depth, enable
this function to correct the problem.

• Apply 3D Settings: After the 3D settings are saved, you can decide if you would
like to apply them by choosing a set of 3D settings that you have saved. Once
applied, the projector will automatically play the incoming 3D contents if it
matches the 3D settings saved.

HDMI Format

Only the set(s) of 3D settings with memorized data is available.

• Save 3D Settings: When you have successfully displayed the 3D contents after
making the appropriate adjustments, you can enable this function and choose a set
of 3D settings to memorize current 3D settings.

Selects a suitable color format to optimize display quality.

• Auto: Automatically selects a suitable color space and gray level for the incoming
HDMI signal.

• RGB Limited: Utilizes the Limited range RGB 16-235.

• RGB Full: Utilizes the Full range RGB 0-255.

• YUV Limited: Utilizes the Limited range YUV 16-235.

• YUV Full: Utilizes the Full range YUV 0-255.

37 Menu operation

Digital Zoom

Magnifies or reduces the projected image size. After the Digital Zoom page
displays, press ZOOM+/ZOOM- to reduce or magnify the image to a desired size.
Press the directional arrows ( , , , ) on the projector or remote control to
navigate the picture.

The picture can only be navigated after it is magnified. You can further magnify the picture while
searching for details.

Image
Resizing

Screen Fill

Digital Shrink & Shift

Shrinks and/or shifts the projected image.

1. After the adjustment bar displays, press / repeatedly to shrink or magnify
the picture to a desired size.

2. Press OK to activate digital shift function.

3. After digital shift function is activated, press the directional arrows ( , , ,

) to shift the image.

4. Press AUTO to restore the picture to its original size.

The picture can only be shifted after it shrank.

The native resolution will change according to your selection.

• 16:10: Native resolution in the Information page will show 1280 x 800

accordingly.

• 16:9: Native resolution in the Information page will show 1280 × 720

accordingly. Projection of all aspect ratio will be limited in 1280 × 720 range.

• 4:3: Native resolution in the Information page will show 1024 x 768 accordingly.

Projection of all aspect ratio will be limited in 1024 x 768 range.

• This function is only available when the input source is HDMI or DisplayPort.

• Aspect Ratio will be fixed at Auto if 16:9 or 4:3 is selected.

Adjusts the image position horizontally. To move the projected image, use the
directional arrow keys.

Digital Lens
Shift

38 Menu operation

• This function is only available when the input source is HDMI or DisplayPort.

• Once the Screen Fill value is adjusted, the Digital Lens Shift value will be reset to "0".

• This function is not available when the 3D function is activated or when Screen Fill is set at

16:10.

Minimizes the response time between the input source and the displayed image. For
the optimized latency, when Fast Mode is activated, Keystone/Aspect Ratio will
return to the default settings.

Fast Mode

Reset Display

Settings

Projector
Installation

Auto Source
Search

Light Usage
Time

*Fast Mode can only be enabled for below input timing adopted by most of
popular games:

- 1080p 60Hz/120Hz/240Hz

- 4K 60Hz

Returns all of the adjustments you’ve made for the Display menu to the factory
preset values.

See Choosing a location on page 12.

Allows the projector to automatically search for a signal.

Displays the number of hours the light source has been used.

39 Menu operation

Operation
Settings

Blank Timer

Sets the image blank time when there is no action taken on the blank screen, once
elapsed the image will return to the screen. If the preset time spans are not suitable
for your need, select Disable. No matter Blank Timer is activated or not, you
can press most of the keys on the projector or remote control to restore the
picture.

Reminder Message

Sets the reminder messages on or off.

High Altitude Mode

We recommend you use the High Altitude Mode when your environment is
between 1500 m –3000 m above sea level, and ambient temperature is between
0°C–30°C.

Operation under "High Altitude Mode" may cause a higher decibel operating
noise level because of increased fan speed necessary to improve overall system
cooling and performance.

If you use this projector under other extreme conditions excluding the above, it
may display auto shut-down symptoms, which is designed to protect your projector
from over-heating. In cases like this, you should switch to High Altitude mode to
solve these symptoms. However, this is not to state that this projector can operate
under any and all harsh or extreme conditions.

Security
Settings

Baud Rate

Do not use the High Altitude Mode if your altitude is between 0 m and 1500 m and ambient
temperature is between 0°C and 35°C. The projector will be over cooled, if you turn the mode on
under such a condition.

Power On/Off Settings

• Direct Power On: Allows the projector to turn on automatically once the

power is fed through the power cord.

• Signal Power On: Sets whether to turn the projector directly on without

pressing POWER or ON when the projector is in standby mode and
detects a VGA signal or a HDMI signal with 5V power.

• Auto Power Off: Allows the projector to turn off automatically if no input signal

is detected after a set period of time to prevent unnecessary waste of light source
life.

• Power Off Timer: Sets the auto-shutdown timer.

See Utilizing the password function on page 23.

Selects a baud rate that is identical with your computer’s so that you can connect
the projector using a suitable RS-232 cable and update or download the projector’s
firmware. This function is intended for qualified service personnel.

HDMI
Equalizer

40 Menu operation

Adjusts the equalizer gain settings for an HDMI signal. The higher the setting, the
stronger the gain value. If there are more than one HDMI port on the projector,
select the HDMI port first before adjusting the value.

USB Power
Switch

Disables or enables "Type A connector" 5V power output. To enable this function,
select On. Select Off when PointWrite Touch Module is not in use to prevent
damage.

Reset Settings

Returns all of the adjustments you’ve made for the Settings menu to the factory
preset values.

System

Language Sets the language for the On-Screen Display (OSD) menus.

• Standby Mode

• ECO: The projector maintains at standby mode with less than 0.5W power
consumption.

• Normal: Allows the projector to provide the Audio Pass Through
function in standby mode.

Standby
Settings

No power is provided from the USB port when the projector is in standby mode.

• Audio Pass Through: The projector can play sound when it is in standby mode
and the corresponding jacks are correctly connected to devices. Press / to
choose the source that you wish to use. See Connection on page 19 for how to
make the connection.

Background
Settings

• Background: Sets the background color for the projector.

• Splash Screen: Allows you to select which logo screen will be displayed during
projector start-up.

Menu Settings

Audio
Settings

Factory
Default

Reset System

• Menu Type: Switches to the Basic OSD menu. See Using the menus on page 22.

• Menu Display Time: Sets the length of time the OSD will remain active after
your last key press.

• Mute: Temporarily turns off the sound.

• Volume: Adjusts the sound level.

• Power On/Off Ring Tone: Turns on or off the ring tone when the projector is
in startup and shutdown process.

The only way to change Power On/Off Ring Tone is setting On or Off here. Setting the sound
mute or changing the sound level will not affect the Power On/Off Ring Tone.

Returns all settings to the factory preset values.

The following settings will still remain: Keystone, 2D Keystone, Projector Installation, Light
Usage Time, High Altitude Mode, Security Settings, Baud Rate, HDMI Equalizer.

Returns all of the adjustments you’ve made for the System menu to the factory
preset values.

41 Menu operation

Information

• Native Resolution: Shows the native resolution of the projector.

• Detected Resolution: Shows the native resolution of the input signal.

• Source: Shows the current signal source.

• Picture Mode: Shows the selected mode in the Picture menu.

Information

• Light Mode: Shows the selected mode in the Light Settings menu.

• 3D Format: Shows the current 3D mode.

• Color System: Shows input system format.

• Light Usage Time: Shows the number of hours the light source has been used.

• Firmware Version: Shows the firmware version of your projector.

• Service Code: Shows the service code of your projector.

42 Menu operation

Maintenance

Care of the projector

Cleaning the lens

Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the projector
and let it cool down completely before cleaning the lens.

• Use a canister of compressed air to remove dust.

• If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and gently
wipe the lens surface.

• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as
alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with
rubber or vinyl materials may result in damage to the projector surface and cabinet material.

Cleaning the projector case

Before you clean the case, turn the projector off using the proper shutdown procedure as described in

Shutting down the projector on page 25 and unplug the power cord.

• To remove dirt or dust, wipe the case with a soft, lint-free cloth.

• To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent. Then
wipe the case.

Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.

Storing the projector

If you need to store the projector for an extended time, please follow the instructions below:

• Make sure the temperature and humidity of the storage area are within the recommended range for
the projector. Please refer to Specifications on page 47 or consult your dealer about the range.

• Retract the adjuster feet.

• Remove the battery from the remote control.

• Pack the projector in its original packing or equivalent.

Transporting the projector

It is recommended that you ship the projector with its original packing or equivalent.

Light source information

Getting to know the light hour

When the projector is in operation, the duration (in hours) of light source usage is automatically
calculated by the built-in timer. The method of calculating the equivalent light hour is as follows:

1. Light Usage Time = (x+y+z) hours, if

Time used in Normal mode = x hours
Time used in ECO mode = y hours
Time used in SmartEco mode = z hours

43 Maintenance

2. Equivalent Light Hour = hours

α

α

A'

X

--- -

χ×

A'

Y

--- -

y×

A'

Z

--- -

z×++=

, if

X= light source life spec of Normal mode
Y= light source spec of ECO mode
Z= light source spec of SmartEco mode

A’ is the longest light life spec among X, Y, Z.

For time used in each light source mode shown in OSD menu:

• Time used is accumulated and rounded down to an integer in hours.

• When time used is less than 1 hour, it shows 0 hours.

When you calculate Equivalent Light Hours manually, it will probably have deviation from the value shown in
OSD menu since projector system calculates time used for each light source mode in “Minutes” then rounds down
to an integer in hours shown in OSD.

To obtain the light source hour information:

1. Go to Advanced Menu - Settings > Light Usage Time and press OK.

2. The Light Usage Time information is displayed.

You can also get the light source hour information on the Information menu.

Extending light source life

• Setting the Light Source Mode

Go to Advanced Menu - Picture > Advanced Color Settings > Light Source Mode and select
a suitable light source power from among the provided modes.

Setting the projector in ECO or SmartEco mode extends light source life.

Light mode Description

Normal Provides full light source brightness

ECO

SmartEco

• Setting Auto Power Off

This function allows the projector to turn off automatically if no input signal is detected after a set
period of time to prevent unnecessary waste of light source life.

To s e t Auto Power Off, go to Advanced Menu - Settings > Operation Settings > Power
On/Off Settings > Auto Power Off and press / .

Lowers brightness to extend the light source life and decreases the fan noise
Adjusts the light source power automatically depending on the content brightness level

while optimizing display quality

44 Maintenance

Indicators

Light

Status & Description

Power events

Stand-by mode

Powering up

Normal operation

Normal power-down cooling

Download

Data abort, scaler shutdown abnormally

Burn-in events

Burn-in on

Burn-in off

Light events

Light life exhausted

: Off

Light error in normal operation

Thermal events

Fan 1 error (the actual fan speed is outside the desired speed)

Fan 2 error (the actual fan speed is outside the desired speed)

Temperature 1 error (over limited temperature)

: Orange On : Green On : Red On

: Orange Flashing : Green Flashing : Red Flashing

45 Maintenance

Tro ub le sh oo ti n g

The projector does not turn on.

Cause Remedy

There is no power from the power cord.

Attempting to turn the projector on again during
the cooling process.

No picture

Cause Remedy

Plug the power cord into the AC power jack on the
projector, and plug the power cord into the power outlet. If
the power outlet has a switch, make sure that it is switched
on.

Wait until the cooling down process has completed.

The video source is not turned on or connected
correctly.

The projector is not correctly connected to the
input signal device.

The input signal has not been correctly selected. Select the correct input signal with the SOURCE key.

Blurred image

Cause Remedy

The projection lens is not correctly focused. Adjust the focus of the lens using the focus ring.
The projector and the screen are not aligned

properly.
The lens cover is still closed. Open the lens cover.

Abnormal image

Cause Remedy

The image is abnormal.

Remote control does not work.

Turn the video source on and check that the signal cable is
connected correctly.

Check the connection.

Adjust the projection angle and direction as well as the
height of the projector if necessary.

• Ensure the video source cable is connected properly, and
that the video source is turned on.

• Ensure that the air intake or exhaust is not blocked.

Cause Remedy

The batteries are out of power. Replace both of the batteries with new ones.
There is an obstacle between the remote control

and the projector.
You are too far away from the projector. Stand within 8 meters (26 feet) of the projector.

The password is incorrect.

Cause Remedy

You do not remember the password. See Entering the password recall procedure on page 24.

46 Troubleshooting

Remove the obstacle.

Specifications

Projector specifications

All specifications are subject to change without notice.

Optical

Resolution

LW500/LW500ST: 1280 x 800 WXGA
LH500: 1920 x 1080 1080p

Display system

1-CHIP DMD

Lens

LW500/LH500: F = 2.56 ~ 2.68, f = 22 ~ 24.1 mm
LW500ST: F = 2.6 ~ 2.78, f = 10.2 ~ 12.24 mm

Light source

LED

Electrical

Power supply

AC100–240V, 2.2 A, 50–60 Hz (Automatic)

Power consumption

200 W (Max); < 0.5 W (Standby)

Mechanical

Weight

2.3 Kg +

Output terminals

Speaker

LW500/LH500: 2 watt x1
LW500ST: 10 watt x 1

Audio signal output

PC audio jack x 1

Control

USB

Type-A power supply 5V /1.5 A x 1

RS-232 serial control

9 pin x 1

IR receiver x 2

100 g (5.1 lbs + 0.22 lbs)

Input terminals

Video signal input

SD/HDTV signal input

Digital - HDMI x 2

Environmental Requirements

Operating temperature

0°C–40°C at sea level

Operating relative humidity

10%–90% (without condensation)

Operating altitude

0–1499 m at 0°C–35°C
1500–3000 m at 0°C–30°C (with
High Altitude Mode on)

Storage temperature

-20°C–60°C at sea level

Storage humidity

10%–90% RH (without condensation)

Storage altitude

30°C@ 0~12,200m above sea level

Transporting

Original packing or equivalent is recommended

Repairing

Please visit below website and choose your country to
find your service contact window.
http://www.benq.com/welcome

47 Specifications

Dimensions

LW500/LH500

LW500ST

296

229

119.6

Unit: mm

296

238.6

119.6

48 Specifications

Timing chart

Supported timing for HDMI (HDCP) input

• PC timings

Ver ti cal

Resolution Mode

Frequency

(Hz)

VGA_60 59.940 31.469 25.175 Supported Supported Supported

640 x 480

720 x 400 720 x 400_70 70.087 31.469 28.3221

800 x 600

1024 x 768

1152 x 864 1152 x 864_75 75 67.5 108

1024 x 576@60Hz

1024 x 600@65Hz

1280 x 720 1280 x 720_60 60 45.000 74.250 Supported Supported Supported
1280 x 768 1280 x 768_60 59.870 47.776 79.5 Supported Supported Supported

1280 x 800

1280 x 1024

1280 x 960

1360 x 768 1360 x 768_60 60.015 47.712 85.500 Supported Supported

1440 x 900 WXGA+_60 59.887 55.935 106.500 Supported Supported
1400 x 1050 SXGA+_60 59.978 65.317 121.750 Supported Supported
1600 x 1200 UXGA 60.000 75.000 162.000 Supported
1680 x 1050 1680 x 1050_60 59.954 65.290 146.250 Supported Supported

640 x 480@67Hz MAC13 66.667 35.000 30.240
832 x 624@75Hz MAC16 74.546 49.722 57.280

1024 x 768@75Hz MAC19 75.020 60.241 80.000

1152 x 870@75Hz MAC21 75.06 68.68 100.00

1920 x 1080@60Hz 1920 x 1080_60 60 67.5 148.5 Supported Supported Supported

1920 x 1200@60Hz

VGA_72 72.809 37.861 31.500
VGA_75 75.000 37.500 31.500
VGA_85 85.008 43.269 36.000

SVGA_60 60.317 37.879 40.000 Supported Supported Supported
SVGA_72 72.188 48.077 50.000
SVGA_75 75.000 46.875 49.500
SVGA_85 85.061 53.674 56.250

SVGA_120 (Reduce

Blanking)

XGA_60 60.004 48.363 65.000 Supported Supported Supported
XGA_70 70.069 56.476 75.000
XGA_75 75.029 60.023 78.750
XGA_85 84.997 68.667 94.500

XGA_120 (Reduce

Blanking)

BenQ Notebook

Timing

BenQ Notebook

Timing

WXGA_60 59.810 49.702 83.500 Supported Supported Supported
WXGA_75 74.934 62.795 106.500
WXGA_85 84.880 71.554 122.500

WXGA_120

(Reduce Blanking)

SXGA_60 60.020 63.981 108.000 Supported Supported
SXGA_75 75.025 79.976 135.000

SXGA_85 85.024 91.146 157.500
1280 x 960_60 60.000 60.000 108 Supported Supported
1280 x 960_85 85.002 85.938 148.500

1920 x 1200_60

(Reduce Blanking)

119.854 77.425 83.000 Supported

119.989 97.551 115.5 Supported

60.00 35.820 46.996

64.995 41.467 51.419

119.909 101.563 146.25 Supported

59.950 74.038 154.0000 Supported Supported Supported

Horizontal

Frequency

(kHz)

Pixel

Frequency

(MHz)

Supported 3D format

Frame

Sequential

Bottom

Top

Side by

Side

The timings showing above may not be supported due to EDID file and VGA graphic card limitations. It is possible
that some timings cannot be chosen.

49 Specifications

• Video timings

Ver tica l

Timing Resolution

Frequency

(Hz)

480i

480p 720 x 480 59.94 31.47 27 Supported

576i

576p 720 x 576 50 31.25 27
720/50p 1280 x 720 50 37.5 74.25 Supported Supported Supported
720/60p 1280 x 720 60 45.00 74.25 Supported Supported Supported Supported

1080/24P 1920 x 1080 24 27 74.25 Supported Supported Supported
1080/25P 1920 x 1080 25 28.13 74.25
1080/30P 1920 x 1080 30 33.75 74.25

1080/50i 1920 x 1080 50 28.13 74.25 Supported

1080/60i 1920 x 1080 60 33.75 74.25 Supported
1080/50P 1920 x 1080 50 56.25 148.5 Supported Supported
1080/60P 1920 x 1080 60 67.5 148.5 Supported Supported Supported

720 (1440) x

480

720 (1440) x

576

59.94 15.73 27 Supported

50 15.63 27

Horizontal

Frequency

(kHz)

Pixel

Frequency

(MHz)

Frame

Sequential

Supported 3D format

Frame

Packing

Top

Bottom

Side by

Side

50 Specifications