BenQ warrants this product against any defects in material and workmanship, under normal
usage and storage.
Proof of purchase date will be required with any warranty claim. In the event this product is
found to be defective within the warranty period, BenQ's only obligation and your exclusive
remedy shall be replacement of any defective parts (labor included). To obtain warranty
service, immediately notify the dealer from which you purchased the product of any defects.
Important: The above warranty shall be void if the customer fails to operate the product in
accordance with BenQ's written instructions, especially the ambient humidity must be
in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 4920 feet,
and avoiding to operate the projector in a dusty environment. This warranty gives you specific
legal rights, and you may have other rights which vary from country to country.
For other information, please visit www.BenQ.com.
Copyright
Copyright 2023 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation to
notify any person of such revision or changes.
*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are
copyrights of their respective companies or organizations.
Patents
Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.
2 Warranty and Copyright informa-
Page 3
Table of Contents
Warranty and Copyright information ...............................................................................2
Important safety instructions .........................................................................................4
Your projector is designed and tested to meet the latest standards for safety of information
technology equipment. However, to ensure safe use of this product, it is important that you
follow the instructions mentioned in this manual and marked on the product.
1. Please read this manual before you operate your projector. Save it for future
reference.
2. Do not look straight at the projector lens during operation. The intense light beam
may damage your eyes.
3. Refer servicing to qualified service
personnel.
6. In some countries, the line voltage is
NOT stable. This projector is designed to
operate safely within a mains voltage
between 100 to 240 volts AC, but could
fail if power cuts or surges of ±10 volts
occur. In areas where the mains voltage
may fluctuate or cut out, it is
recommended that you connect your
projector through a power stabilizer,
surge protector or uninterruptible power
supply (UPS).
7. Do not block the projection lens with any
objects when the projector is under
operation as this could cause the
objects to become heated and deformed
or even cause a fire. To temporarily turn
off the light source, press the Eco Blank
button.
4. Always open the lens shutter (if any) or
remove the lens cap (if any) when the
projector lamp is on.
5. The light source becomes extremely hot
during operation.
8. Do not operate light sources beyond the
rated light source life.
4 Important safety instructions
Page 5
9. Do not place this product on an
unstable cart, stand, or table. The
product may fall, sustaining serious
damage.
10. Do not attempt to disassemble this
projector. There are dangerous high
voltages inside which may cause death
if you should come into contact with
live parts.
Under no circumstances should you ever
undo or remove any other covers. Refer
servicing only to suitably qualified
professional service personnel.
12. Always place the projector on a level,
horizontal surface during operation.
13. Do not stand the projector on end
vertically. Doing so may cause the
projector to fall over, causing injury or
resulting in damage to the projector.
14. Do not step on the projector or place
any objects upon it. Besides probable
physical damage to the projector, doing
so may result in accidents and possible
injury.
11. Do not block the ventilation holes.
- Do not place this projector on a blanket,
bedding or any other soft surface.
- Do not cover this projector with a cloth or any
other item.
- Do not place inflammables near the projector.
If the ventilation holes are seriously
obstructed, overheating inside the projector
may result in a fire.
15. When the projector is under operation,
you may sense some heated air and
odor from its ventilation grill. It is a
normal phenomenon and not a product
defect.
16. Do not place liquids near or on the
projector. Liquids spilled into the
projector may cause it to fail. If the
projector does become wet, disconnect
it from the power supply's power outlet
and call BenQ to have the projector
serviced.
5 Important safety instructions
Page 6
17. This product is capable of displaying
3000 m
(10000
feet)
0 m
(0 feet)
inverted images for ceiling mount
installation.
18. This apparatus must be earthed.
19. Do not place this projector in any of the
following environments.
- Space that is poorly ventilated or confined.
Allow at least 50 cm clearance from walls and
free flow of air around the projector.
- Locations where temperatures may become
excessively high, such as the inside of a car
with all windows rolled up.
- Locations where excessive humidity, dust, or
cigarette smoke may contaminate optical
components, shorten the projector's life span
and darken the image.
Risk Group 2
1. According to the classification of
photobiological safety of light source
and light source systems, this product is
Risk Group 2, IEC 62471-5:2015.
2. Possibly hazardous optical radiation
emitted from this product.
3. Do not stare at operating light source.
May be harmful to the eyes.
4. As with any bright source, do not stare
into the direct beam.
To avoid damaging the DLP chips, never aim a
high-power laser beam into the projection lens.
- Locations near fire alarms
- Locations with an ambient temperature above
40°C / 104°F
- Locations where the altitudes are higher than
3000 m (10000 feet).
6 Important safety instructions
Page 7
Introduction
Shipping contents
Carefully unpack and verify that you have all of the items shown below. If any of these items are
missing, please contact your place of purchase.
Standard accessories
ProjectorRemote control with batteriesPower cordQS02 HDMI Media Streaming
• The supplied accessories will be suitable for your region, and may differ from those illustrated.
• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed
information.
Optional accessory
• BenQ 3D glasses
Replacing the remote control batteries
1. Press and slide off the battery cover, as
illustrated.
2. Remove the old batteries (if applicable)
and install two AAA batteries. Make
sure that the positive and negative ends
are positioned correctly, as illustrated.
3. Slide the battery cover in until it clicks
into place.
• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the
kitchen, bathroom, sauna, sunroom or in a closed car.
• Replace only with the same or equivalent type recommended by the battery manufacturer.
• Dispose of the used batteries according to the manufacturer's instructions and local environment
regulations for your region.
• Never throw the batteries into a fire. There may be danger of an explosion.
• If the batteries are dead or if you will not be using the remote control for an extended period of time,
remove the batteries to avoid damage to the remote control from possible battery leakage.
7 Introduction
Page 8
Installing the QS02 HDMI Media Streaming
123
1
2
3
1
2
3
1
2
3
The supplied QS02 HDMI Media Streaming is an Android TV (ATV) dongle to be used with the
projector. See the instructions below to install the dongle. With a successful installation, you
can enjoy more entertainment programs through this projector.
1. Make sure the projector is turned off and
the power cord is disconnected.
2. Loosen the screw that secure the cover
. Slide to remove the cover .
4. Plug the dongle to the HDMI* port on the
projector.
*This HDMI port is for connecting QS02 HDMI
Media Streaming only.
3. Plug the USB Micro B cable to the dongle.
5. Fit the USB Micro B cable in place below the
dongle.
6. Replace the projector cover, and
tighten the screw.
7. Connect the power cord to the projector and
turn it on. Press /SOURCE to select
Android TV.
8 Introduction
Page 9
Projector exterior view
LENSSHIFT
ZOOM
FOCUS
RG2
POWER
TEMP
LIGHT
OK
BACK
MENU
SOURCE
ECO
BLANK
2.5A
USB
HDMI 1
HDCP 2.2
HDMI 2
HDCP 2.2
SERVICEAUDIO RETURN+
12V
TRIGGER
LAN
RS-232
MEDIA
READER
AUDIO
OUT
SPDIF
11
12
14
5
10
15
16
8
5
1
2
3
6
9
7
4
13
1. QS02 HDMI Media Streaming port
(ATV dongle)
See Installing the QS02 HDMI Media
Streaming on page 8 for how to remove
the cover.
2. Lens shift adjustment knobs
( Left/Right, Up/Down)
3. Sliding cover
4. Lens cover
5. Vent (air inlet)
(Zoom ring and Focus ring inside)
6. Projection lens
10. External control panel
See Controls and functions on page 11.
11. Connector panel
See Terminals on page 10.
12. Speaker grill
13. AC power jack
14. Kensington anti-theft lock slot
15. Ceiling mount holes
16. Anti-theft security bar
7. IR remote sensor
8. Adjuster feet
9. Vent (air exhaust)
9 Introduction
Page 10
Terminals
2.5A
USB
HDMI 1
HDCP 2.2
HDMI 2
HDCP 2.2
SERVICE
AUDIO RETURN+
12V
TRIGGER
LAN
RS-232
MEDIA
READER
AUDIO
OUT
SPDIF
2.5A
USB
HDMI 1
HDCP 2.2
HDMI 2
HDCP 2.2
SERVICE
AUDIO RETURN+
12V
TRIGGER
LAN
RS-232
MEDIA
READER
AUDIO
OUT
SPDIF
1
23456789
1. SPDIF audio output port
2. Audio output jack
3. USB 2.0 Type-A port (MEDIA READER)
7. RS-232 control port
8. RJ-45 LAN input jack (10/100M)
9. 12V DC output terminal
Connects to a USB flash drive for
reading multimedia files. See Presenting
from a Media Reader on page 28.
4. HDMI input port (Version 2.0)
5. HDMI input port (Version 2.0)
6. USB 2.0 Type-A port (2.5 A power supply,
Firmware upgrade)
Triggers external devices such as an
electric screen or light control, etc.
10 Introduction
Page 11
Controls and functions
POWER
TEMP
LIGHT
OK
BACK
MENU
SOURCE
ECO
BLANK
POWER
TEMP
LIGHT
OK
BACK
MENU
SOURCE
ECO
BLANK
1
4
2
5
3
6
7
8
Projector & Remote control
All the key presses described in this document are available on the remote control or projector.
12
1
10
11
13
8
3
14
2
3
15
4
9
16
17
18
19
1. POWER
Toggles the projector between standby mode
and on.
2. Arrow keys (, , , )
When the On-Screen Display (OSD) or the ATV
menu is activated, these keys are used as
directional arrows to select the desired menu
items and to make adjustments.
When OSD and ATV menu is inactive, workable
under CEC-capable sources only.
3. OK
• Confirms the selected ATV or On-Screen
Display (OSD) menu item.
• Under ATV media playback, plays or pauses a
video or audio file.
4. BACK/
Goes back to previous OSD menu, exits and
saves menu settings.
5. /
Turns on/off the On-Screen Display (OSD)
menu.
11 Introduction
Page 12
6.
A
p
p
r
o
x
.
+
3
0
º
A
p
p
r
o
x
.
+
3
0
º
Used to hide the screen picture.
Do not block the projection lens from
projecting as this could cause the
blocking object to become heated and
deformed or even cause a fire.
14.
Press and hold to activate the voice
assistant or voice search. Hold this key and
speak to the microphone at the top of the
remote control while using voice assistant.
7. POWER/TEMP/LIGHT status indicator
See Indicators on page 52.
8. SOURCE/
Displays the source selection bar.
9.
Toggles projector audio between on and off.
10.
Under ATV source, rewinds, plays/pauses,
forwards multimedia files.
11.
Switches to FILMMAKER MODE.
12.
Press to open/close Auto focus page.
*Available on compatible projectors only.
13.
Displays the keystone menu. See Correcting
keystone on page 19 for details.
15.
Opens ATV Home page.
16.
Under ATV source, opens the setting menu
for the current application.
17.
Decreases or increases the projector
volume.
18.
Displays the sound mode menu.
19.
Displays the picture mode menu.
Remote control effective range
The remote control must be held at an angle within 30 degrees perpendicular to the projector's
IR remote control sensor(s) to function correctly. The distance between the remote control and
the sensor(s) should not exceed 8 meters (~ 26 feet).
Make sure that there are no obstacles between the remote control and the IR sensor(s) on the
projector that might obstruct the infra-red beam.
• Operating the projector from the front• Operating the projector from the top
12 Introduction
Page 13
Positioning your projector
POWER
TEMP
LIGHT
OK
BACK
MENU
SOURCE
ECO
BLANK
Choosing a location
Before choosing an installation location for your projector, take the following factors into
consideration:
• Size and position of your screen
• Electrical outlet location
• Location and distance between the projector and the rest of your equipment
The projected image size and vertical offset depend on how far you place the projector, and the
zoom setting you choose. There is more information from Projection dimensions on page 14
which can help decide exact distance and height of your projector.
You can install your projector in the following ways.
1. Front
Select this location with the projector
placed on the table in front of the screen.
This is the most common way to position
the projector for quick setup and
portability.
3. Rear
Select this location with the projector
placed on the table behind the screen. Note
that a special rear projection screen is
required.
2. Front Ceiling
Select this location with the projector
suspended upside-down from the ceiling in
front of the screen. Purchase the BenQ
Projector Ceiling Mount Kit from your
dealer to mount your projector on the
ceiling.
BACK
SOURCE
MENU
LIGHT
OK
TEMP
POWER
BLANK
ECO
4. Rear Ceiling
Select this location with the projector
suspended upside-down from the ceiling
behind the screen. Note that a special rear
projection screen and the BenQ Projector
Ceiling Mount Kit are required for this
installation location.
After turning on the projector, go to Advanced menu - Installation > Projector Position, press
OK and press / to select a setting.
13 Positioning your projector
Page 14
Obtaining a preferred projected image size
H
W
Projection distance
Centerline of lens
Screen
16:9 Screen diagonal
Vertical offset (A)*
POWER
TEMP
LIGHT
OK
BACK
MENU
SOURCE
ECO
BLANK
H
W
Projection distance
Centerline of lens
Screen
16:9 Screen diagonal
Vertical offset (A)*
The distance from the projector lens to the screen, the zoom setting, and the video format each
factors in the projected image size.
Projection dimensions
• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio
• *The vertical offset value is the vertical distance from the bottom edge of the image (when the projector
is placed on a table, diagram on the left), or top edge of the image (when the projector is ceiling
mounted, diagram on the right) to the centerline of lens.
• Due to the lens optical characteristics, every projector has its vertical offset ratio. The vertical offset
value normally gets larger while the projection distance increases.
Screen sizeDistance from screen (mm)*Vertical offset
Diagonal
Inchmm
3076237466474486097737
4010164988869991154130950
501270623110712531447164162
601524747132815081740197375
8020329961771201723272637100
95241311832103239927673135118
100254012452214252629143301125
110279413702435278132073633137
120304814942657303535003965149
130330216192878329037944297162
140355617433099354540874629174
150381018683321379943804961187
160406419923542405446745293199
170431821173763430849675626212
180457222413985456352605958224
190482623664206481755546290237
200508024914428507258476622249
250635031135535634573148282 311
300762037366641761887809942 374
H (mm) W (mm)
Min length
(max.
zoom)
Average
Max length
(min.
zoom)
(Lowest/Highest
lens position)
(mm)
(A)
For example, if you are using a 120-inch screen, the recommended projection distance is 3500
mm.
If your measured projection distance is 300 cm, the closest match in the "Distance from screen
(mm)" column is 2914 mm. Looking across this row shows that a 100'' (about 2.5 m) screen is
required. The projected image will be slightly higher/lower than the lens centerline with 125
mm vertical offset.
14 Positioning your projector
Page 15
To optimize your projection quality, we suggest doing the projection by referring to the values listed in the
non-gray rows.
All measurements are approximate and may vary from the actual sizes.
BenQ recommends that if you intend to permanently install the projector, you should physically test the
projection size and distance using the actual projector in situ before you permanently install it, so as to
make allowance for this projector's optical characteristics. This will help you determine the exact mounting
position so that it best suits your installation location.
Mounting the projector
If you intend to mount your projector, we strongly recommend that you use a proper fitting
BenQ projector mounting kit and that you ensure it is securely and safely installed.
If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may
fall down due to an improper attachment through the use of the wrong gauge or length screws.
Before mounting the projector
• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.
• BenQ recommends that you also use a security cable to secure both the base of the mounting
bracket and the security bar on the projector. This will perform the secondary role of
restraining the projector should its attachment to the mounting bracket become loose.
• Ask your dealer to install the projector for you. Installing the projector on your own may cause
it to fall and result in injury.
• Take necessary procedures to prevent the projector from falling off such as during an
earthquake.
• The warranty doesn’t cover any product damage caused by mounting the projector with a
non-BenQ brand projector mounting kit.
• Consider the surrounding temperature where the projector is ceiling mounted. If a heater is
used, the temperature around the ceiling may be higher than expected.
• Read the user manual for the mounting kit about the range of torque. Tightening with torque
exceeding the recommended range may cause damage to the projector and subsequently
falling off.
• Make sure the power outlet is at an accessible height so that you can easily shut down the
projector.
15 Positioning your projector
Page 16
Ceiling/Wall mount installation diagram
135.3
305.9
176.6
282.9
305.9
31.0
97.5
531.3
402.70
135.3
420.5
706.3
537.9
577.7
135.3
420.5
420.5
312.1
LENSSHIFT
ZOOM
FOCUS
RG2
Ceiling/Wall mount screw: M4
(Max L = 25 mm; Min L = 20 mm)
Unit: mm
Please refer to the user manual of the mounting kit or contact BenQ service center if any installation
problem occurs.
16 Positioning your projector
Page 17
Adjusting the projector position
LENSSHIFT
ZOOM
FOCUS
RG2
POWER
TEMP
LIGHT
OK
BACK
MENU
SOURCE
ECO
BLANK
Vertical shift
Vertical shift
Max.
0.6V
Height of
projected
image
V
Projection range
Width of projected image
Shift to right
Desk-front
projection
Ceiling mount-front
projection
Max.
0.6V
Max. 0.15HMax. 0.15H
Shift to left
V
H
Height of
projected
image
Shifting the projection lens
The lens shift control provides flexibility for installing your projector. It allows the projector to
be positioned off the center of the screen.
The lens shift is expressed as a percentage of the projected image height or width. You can
turn the knobs on the projector to shift the projection lens in any direction within the allowable
range depending on your desired image position.
To reach the highest or lowest projection
position:
1. Turn (Up/Down).
2. When you feel it is reaching the limit, turn
to the left or right and turn
again.
3. Repeat the step above until the suitable
position is found.
• Lens shift adjustment will not result in a degraded picture quality.
• Please stop turning the adjustment knob when you hear a clicking sound indicating that the knob has
reached its limit. Over-turning the knob may cause damage.
17 Positioning your projector
Page 18
Adjusting the projected image
Adjusting the projection angle
If the projector is not placed on a flat surface or
the screen and the projector are not
perpendicular to each other, the projected
image becomes trapezoidal. You can screw the
adjuster feet to fine-tune the horizontal angle.
To retract the feet, screw the adjuster feet in a
reverse direction.
Do not look into the lens while the light source is on. The strong light from the light source may cause
damage to your eyes.
Fine-tuning the image size and clarity
1. Adjust the projected image to the size that
you need using the zoom ring.
2. Sharpen the image by rotating the focus
ring.
18 Positioning your projector
Page 19
Correcting keystone
Press .Press .
Press .Press .
Keystoning refers to the situation where the projected image becomes a trapezoid due to
angled projection.
To correct the distorted image:
1. Press on the remote control, or display the 2D Keystone correction page from the following
menus.
• The setup wizard during the projector initial setup
• The Basic menu system
• The Installation menu of the Advanced menu system
2. After the 2D Keystone correction page appears:
• To correct keystoning at the top of the image, use .
• To correct keystoning at the bottom of the image, use
.
• To correct keystoning at the right side of the image, use
.
• To correct keystoning at the left side of the image, use
.
• To reset the keystone values, press BACK/ for 2
seconds.
• To automatically correct the vertical sides of the
distorted image, press OK for 2 seconds.
3. When done, press BACK/ to save your changes
and exit.
When connecting a signal source to the projector, be sure to:
1. Turn all equipment off before making any connections.
2. Use the correct signal cables for each source.
3. Ensure the cables are firmly inserted.
HDMIHDMIUSB Type-ARS-232
1
AUDIO
SPDIF
OUT
• In the connections above, some cables may not be included with the projector (see Shipping contents on
page 7). They are commercially available from electronics stores.
• The connection illustrations are for reference only. The rear connecting jacks available on the projector
vary with each projector model.
• Many notebooks do not turn on their external video ports when connected to a projector. Usually a key
combo like FN + function key with a monitor symbol turns the external display on/off. Press FN and the
labeled function key simultaneously. Refer to your notebook's documentation to find your notebook's key
combination.
• If the selected video image is not displayed after the projector is turned on and the correct video source
has been selected, check that the video source device is turned on and operating correctly. Also check
that the signal cables have been connected correctly.
2 2
MEDIA
READER
HDMI 2
HDCP 2.2
AUDIO RETURN+
HDMI 1
HDCP 2.2
3
2.5A
SERVICE
4
5
RS-232
USB
LAN
12V
TRIGGER
67
20 Connection
Page 21
Operation
Starting up the projector
1. Plug the power cord. Turn on the power outlet
switch (where fitted). The power indicator on the
projector lights orange after power has been
applied.
2. Press on the projector or remote control to
start the projector. The power indicator flashes
green and stays green when the projector is on.
The start up procedure takes about 30 seconds. In the
later stage of starting up, a start-up logo is projected.
(If necessary) Rotate the focus ring to adjust the image
clearness.
3. If this is the first time you turn on the projector, the
setup wizard appears to guide you through setting
up the projector. If you have already done this,
skip this step and move on to the next step.
• Use the arrow keys (///) on the projector or
remote control to move through the menu items.
• Use OK to confirm the selected menu item.
Step 1:
Specify Projector Position.
For more information about projector position,
see Choosing a location on page 13.
Step 2:
Reminder for using the supplied BenQ Android TV
remote control
21 Operation
Page 22
Step 3:
Specify OSD Language.
Step 4:
Reminder for installing QS02 HDMI Media
Streaming
This message is displayed when the QS02 is not
detected. See Setting up the QS02 HDMI Media
Streaming on page 24 for how to install the
dongle.
Step 5:
Specify 2D Keystone and choose to activate auto
vertical keystone.
For more information about keystone, see
Correcting keystone on page 19.
Step 6:
Reminder for pairing BenQ Android TV remote
control with QS02 HDMI Media Streaming
4. Switch all of the connected equipment on.
5. The projector will search for input signals. The current input signal being scanned appears.
If the projector does not detect a valid signal, the message “No Signal” will appear until an
input signal is found.
You can also press SOURCE/ to select your desired input signal. See Switching input signal on
page 27.
22 Operation
Page 23
• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock
and fire.
• If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds
before energizing the light source.
• The Setup Wizard screenshots are for reference only and may differ from the actual design.
• If the frequency/resolution of the input signal exceeds the projector's operating range, you will see the
message “Out of Range” displayed on the background screen. Please change to an input signal which is
compatible with the projector's resolution or set the input signal to a lower setting. See Timing chart on
page 56.
• If no signal is detected for 3 minutes, the projector automatically enters saving mode.
23 Operation
Page 24
Setting up the QS02 HDMI Media Streaming
Before you start
Check that you have:
• A Wi-Fi Internet Connection
• A Google Account
Set up your device
There are 3 options to set up your device:
• Quick Setup using an Android phone
• Using your phone or computer
• Using your remote control
24 Operation
Page 25
Display Android TV home screen
• For more information, visit https://support.google.com/androidtv/.
• Refer to the QS02 user documentations for further operating instructions.
25 Operation
Page 26
Using the menus
Picture Mode
2
4
2
HDR10
EnterExit
3
Cinema
Sound Mode
Light Source Mode
2D Keystone
HDR Brightness
Information
Menu Type
SmartEco
0
Basic menu
1
On
Fast Mode
1
234
Picture
Picture Mode
Color
Advanced Color Settings
Reset Current Picture Mode
Sharpness
Fast Mode
3
4
1
User Management
Brightness
Audio
Display
Installation
System
Information
EnterReturnExit
2
Off
Tint
Contrast
HDMI-1
123
4
The projector is equipped with 2 types of On-Screen Display (OSD) menus for making various
adjustments and settings. The Basic OSD menu provides primary menu functions while the
Advanced OSD menu provides full menu functions.
To access the OSD menu, press / on the projector or remote control.
• Use the arrow keys ( / // ) on the projector or remote control to move through the menu
items.
• Use OK on the projector or remote control to confirm the selected menu item.
The first time you use the projector (after finishing the initial setup), press /, and the
Basic OSD menu will be displayed.
If you intend to switch from the Basic OSD menu to the Advanced OSD menu:
1. Go to Menu Type and press OK.
2. Use / to select Advanced and press OK. Your projector will switch to the Advanced OSD
menu.
Likewise, when you wish to switch from the Advanced OSD menu to the Basic OSD menu,
follow the instructions below:
1. Go to System > Menu Settings > Menu Type and press OK.
2. Use / to select Basic and press OK. Your projector will switch to the Basic OSD menu.
Overview of the Basic OSD menu.
Overview of the Advanced OSD menu.
Menu type
Sub-menu and status
Current input signal
Function keys
Main menu
Current input signal
Sub-menu and status
26 Operation
The OSD screenshots are for reference only, and may differ from the actual design.
Function keys
Page 27
Securing the projector
The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a security
cable to secure the projector. A security bar is located on the right side of the projector. See
item 16 on page 9. Insert a security cable to the opening of the security bar and secure it to a
nearby fixture or heavy furniture.
You can also purchase a lock, such as the Kensington lock, to secure the projector. There is a
Kensington lock slot on the rear side of the projector. See item 14 on page 9. A Kensington
security cable lock is usually a combination of key(s) and the lock. Refer to the lock’s
documentation for finding out how to use it.
Switching input signal
The projector can be connected to multiple devices at the same time. However, it can only
display one full screen at a time. When starting up, the projector automatically searches for the
available signals.
Be sure the Advanced menu - Display > Auto Source Search is On if you want the projector to
automatically search for the signals.
To manually select the source:
1. Press SOURCE/. A source selection bar
appears.
2. Press / until your desired signal is selected
and press OK.
Once detected, the picture from the selected source
will appear. If there is multiple equipment connected
to the projector, repeat steps 1-2 to search for
another signal.
• The brightness level of the projected image will change accordingly when you switch between different
input signals.
• For best display picture results, you should select and use an input signal which outputs at the
projector’s native resolution. Any other resolutions will be scaled by the projector depending upon the
“aspect ratio” setting, which may cause some image distortion or loss of picture clarity. See Aspect
Ratio on page 41.
27 Operation
Page 28
Presenting from a Media Reader
The MEDIA READER (USB) port on the projector allows you to browse the image and document
files stored on a USB flash drive connected to the projector. It can eliminate the need for a
computer source.
Supported file formats
MusicVideoPhoto
• MP3 (.mp3)
• MP2 (.mp2)
• M4A (.m4a)
• Lossless (.flac)
• WAV (.wav)
• AVI (.avi)
• MOV (.mov)
• MPEG program stream (.mpg,
.mp4)
• 3GP (.3gp, .3g2)
• ASF (.asf)
• VOB (.vob)
• DAT (.dat)
• TS (.ts)
• MPEG-4 (.m4v)
• FLV (.flv)
• JPG/JPEG
• BMP
• PNG
Viewing files
1. Plug a USB flash drive into the MEDIA READER port on the back of the projector.
2. Press SOURCE and select Media Reader. The projector displays the built-in media reader
main page.
3. Press / to select the file type and press to enter the local disk device.
4. Select the folder or a file you want to display and press OK.
5. After a file is displayed, press OK to call out the function bar. You can press / to select
the function and press OK to enact the selected item.
28 Operation
Page 29
Connecting the projector to the Internet
If you are in a DHCP environment:
1. Take a RJ45 cable and connect one end to the RJ45 LAN input jack of the projector and the
other end to the RJ45 port.
When connecting the RJ45 cable, avoid coiling and intertwining the cable as it may cause signal noise or
interruption.
2. Make sure the menu type is Advanced. See Using the menus on page 26 for how to switch
to the Advanced OSD menu.
3. Go to the Advanced menu - Installation > Network Settings menu.
4. Highlight Serial Port Setting > Port Selection > LAN and then press OK. Press BACK/ to
return to Network Settings page.
5. Highlight Wired LAN and then press OK. The Wired LAN page is displayed.
6. Press / to highlight DHCP and press / to select On.
7. Press / to highlight Apply and press OK.
8. Go back to the Network Settings page.
9. Press / to highlight AMX Device Discovery and press / to select On or Off. When
AMX Device Discovery is On, the projector can be detected by AMX controller.
10. Please wait for around 15 - 20 seconds, and then re-enter the Wired LAN page.
11. The IP Address, Subnet Mask, Default Gateway, and DNS Server settings will be displayed.
Note down the IP address displayed in the IP Address row.
If the IP Address still does not appear, contact your ITS administrator.
If you are in a non-DHCP environment:
1. Repeat steps 1-5 above.
2. Press / to highlight DHCP and press / to select Off.
3. Contact your ITS administrator for information on the IP Address, Subnet Mask, Default Gateway, and DNS Server settings.
4. Press / to select the item you want to modify and press OK.
5. Press / to move the cursor and then press / to enter the value.
6. To save the setting, press OK.
7. Press / to highlight Apply and press OK.
8. Press BACK/ to return to Wired LAN page, press / to highlight AMX Device Discovery and press / to select On or Off.
9. Press BACK/ to exit the menu.
29 Operation
Page 30
Upgrading firmware
HDMI 1
HDCP 2.2
HDMI 2
HDCP 2.2
AUD IO RETU RN+
MEDIA
READER
AUDIO
OUT
SPDIF
Language
Background Settings
Color Calibration
Operation Settings
Factory Default
Firmware Upgrade
HDMI-1
Light Source Information
Menu Settings
Picture
Audio
Display
Installation
System
Information
EnterReturnExit
Reset System
To ensure a smooth process, please perform the following steps before upgrading the firmware.
1. Check and write down your firmware version from the Information > Firmware Version menu.
2. Call BenQ service center to provide the version number and verify the projector is free from firmware
compatibility problem.
1. Go to BenQ website and enter Product page > Support > Software to download
the latest firmware file.
2. Unzip the downloaded file, find and save
the file named "W4000iUpgrade.bin" to a
USB flash drive. (It is recommended to
use a USB drive in FAT32 format)
3. Plug the USB flash drive into the MEDIA READER port on the back of the
projector.
4. Go to the Advanced Menu > System >
Firmware Upgrade menu, and press OK.
5. Select Yes to upgrade the firmware
version. Keep the projector power on until
the firmware upgrade is finished.
30 Operation
Page 31
Shutting down the projector
1. Press and a confirmation message will appear
prompting you. If you don't respond in a few
seconds, the message will disappear.
2. Press a second time. The power indicator
flashes orange, the projection light source shuts
down, and the fans will continue to run for
approximately 30 seconds to cool down the
projector.
3. Once the cooling process finishes, the power
indicator becomes a steady orange and fans stop.
Disconnect the power cord from the power outlet.
To protect the light source, the projector will not respond to any commands during the cooling process.
31 Operation
Page 32
Menu operation
Please note that the on-screen display (OSD) menus vary according to the signal type selected
and the projector model you are using.
The menu items are available when the projector detects at least one valid signal. If there is no
equipment connected to the projector or no signal detected, limited menu items are accessible.
Native (for Bright picture mode)
Normal/Cool/Warm (for the rest picture
modes)
0–200
0–511
R/G/B0–100
Off/On
Off/Low/Middle/High
Off/Low/Middle/High
33 Menu operation
Page 34
Light Source ModeNormal/ECO/SmartEco/Custom
Advanced Color
Settings
(Continued)
Reset Current
Picture Mode
Custom Brightness70%–100%
HDR Brightness-2/-1/0/1/2
Noise ReductionOff/Low/Middle/High
Function descriptions
MenuDescriptions
The projector is preset with several predefined picture modes so that you
can choose one to suit your operating environment and input signal picture
type.
• Bright
Maximizes the brightness of the projected image. This mode is suitable for
environments where extra-high brightness is required, such as using the
projector in well lit rooms.
• Bright Cinema
Complement with accurate color and deepest contrast at higher brightness
level, Bright Cinema mode is suitable for playing movies in a environment
with a small amount of ambient light, e.g. your living room.
• Cinema
This mode is best for watching movies with accurate color and deepest
contrast at lower brightness level in rooms with a bit of ambient light, as if
in a commercial cinema.
Reset/Cancel
Picture Mode
• 3D
Optimized to bring up 3D effects when watching 3D contents.
This mode is only available when 3D function is enabled.
• HDR10/FILMMAKER MODE
Delivers High Dynamic Range effects with higher contrasts of brightness
and colors for HDR Blu-ray movies. After auto-detecting metadata or EOTF
info from HDR10 contents, HDR10/FILMMAKER MODE is available for
selection.
• HDR10+
Delivers High Dynamic Range effects with higher contrasts of brightness
and colors for HDR Blu-ray movies. This mode is only available when
HDR10+ content is detected. When HDR10+ is selected, HDR Brightness
will be grayed out.
• HLG
Delivers High Dynamic Range effects with higher contrasts of brightness
and colors. Picture Mode will be switched to HLG automatically while
detecting metadata or EOTF info from HLG streaming contents.
• User
34 Menu operation
Recalls the settings customized based on the current available picture
modes. See User Management on page 35.
Page 35
There is one user-definable mode if the current available picture modes are
not suitable for your need. You can use one of the picture modes (except
the User) as a starting point and customize the settings.
• Load Settings From
1. Go to Picture > Picture Mode.
2. Press / to select User.
3. Press to highlight User Management, and press OK. The User Management page is displayed.
4. Select Load Settings From and press OK.
5. Press / to select a picture mode that is closest to your need.
6. Press OK and BACK to return to the Picture menu.
User
Management
7. Press to select the sub-menu items you want to change and adjust
the values with /. The adjustments define the selected user mode.
• Rename User Mode
Select to rename the customized picture mode (User). The new name can
be up to 9 characters including English letters (A-Z, a-z), digits (0-9), and
space (_).
1. Go to Picture > Picture Mode.
2. Press / to select User.
3. Press to highlight User Management, and press OK. The User Management page is displayed.
4. Press to highlight Rename User Mode and press OK. The Rename User Mode page is displayed.
5. Use // /, and OK to set desired characters.
6. When done, press BACK to save the changes and exit.
The following projector settings can minimize the response time between
the input source and the displayed image. Please set your projector OSD
and input timing at these conditions to enjoy low latency gaming
experience.
• 0 for the Advanced menu - Installation > 2D Keystone
• Auto for the Advanced menu - Display > Aspect Ratio
Fast Mode
Brightness
Contrast
• 4K 60Hz, or 1080p 60Hz/120Hz/240Hz for the input timing
• Fast Mode
Minimizes the response time between the input source and the displayed
image.
*Fast Mode can only be enabled for below input timing adopted by most of
popular games:
• 1080p 60Hz/120Hz/240Hz
• 4K 60Hz
The higher the value, the brighter the image. Adjust this control so the
black areas of the image appear just as black and that detail in the dark
areas is visible.
The higher the value, the greater the contrast. Use this to set the peak
white level after you have previously adjusted the Brightness setting to suit
your selected input and viewing environment.
35 Menu operation
Page 36
Color
High Brightness
Low Contrast
Low Brightness
High Contrast
1.8 2.0 2.1 2.2 2.3 2.4 2.5 2.6 BenQ
Tint
Sharpness
Adjusts the color saturation level - the amount of each color in a video
picture. Lower settings produce less saturated colors; setting to the
minimum value makes the image black and white.
If the setting is too high, colors on the image will be overpowering, which
makes the image unrealistic.
Adjusts the red and green color tones of the picture.
The higher the value, the more greenish the picture becomes. The lower the
value, the more reddish the picture becomes.
Adjust the picture to look sharper or softer.The higher the value, the
sharper the picture becomes.
• Gamma Selection
Gamma refers to the relationship between input source and picture
brightness.
• 1.8/2.0/2.1/BenQ: Select these values according to your preference.
• 2.2/2.3: Increases the average brightness of the picture. Best for a lit
environment, meeting room or family room.
• 2.4/2.5: Best for viewing movies in a dark environment.
• 2.6: Best for viewing movies which are mostly composed of dark scenes.
Advanced Color
Settings
• Color Temperature Tuning
There are several preset color temperature settings available. The
available settings may vary according to the signal type selected.
When Bright is selected for Picture Mode, the color temperature switches
to Native, and cannot be changed.
• Native: With the light source’s original color temperature and higher
brightness, this setting is suitable for environments where high brightness is
required, such as projecting pictures in well lit rooms.
• Normal: Maintains normal colorings for white.
• Cool: Makes images appear bluish white.
• Warm: Makes images appear reddish white.
You can also set a preferred color temperature by adjusting the following
options.
• R Gain/G Gain/B Gain: Adjusts the contrast levels of Red, Green, and Blue.
• R Offset/G Offset/B Offset: Adjusts the brightness levels of Red, Green, and
Blue.
• Adv. Color Temperature Tuning
Used for fine-tuning White Balance from the bright part to the dark part of
the video by different brightness levels. These levels are divided into 11
points according to each signal level (%). You can adjust the intensity of
Red/Green/Blue in the range of 0~100 for the color temperature of
selected point at different brightness level. Selecting Reset returns all
settings in this menu to the factory preset values.
36 Menu operation
Page 37
Advanced Color
RED
BLUE
GREEN
Yellow
Cyan
Magenta
Settings
(Continued)
• Color Management
The Color Management provides six sets (RGBCMY) of colors to be
adjusted. When you select each color, you can independently adjust its
range and saturation according to your preference.
To make adjustments, press the / arrows to highlight an independent
color from among Red (R), Green (G), Blue (B), Cyan (C), Magenta (M), or
Yellow (Y), and press OK. The following menu items are displayed for your
choice.
• Hue: Increase in the range will
include colors consisted of more
proportions of its two adjacent
colors. Please refer to the
illustration for how the colors
relate to each other.
For example, if you select Red
and set its range at 0, only pure
red in the projected picture will be
selected. Increasing its range will
include red close to yellow and
red close to magenta.
• Saturation: Adjusts the values to
your preference. Every
adjustment made will reflect to the image immediately. For example, if you
select Red and set its value at 0, only the saturation of pure red will be
affected.
• Gain: Adjusts the values to your preference. The contrast level of the primary
color you select will be affected. Every adjustment made will reflect to the
image immediately.
If you selected White Balance (W), you can adjust the contrast levels of
Red, Green, and Blue by selecting R Gain, G Gain, and B Gain.
To return all the settings to the factory default values, highlight Reset, and
press OK.
Saturation is the amount of that color in a video picture. Lower settings produce less
saturated colors; a setting of “0” removes that color from the image entirely. If the
saturation is too high, that color will be overpowering and unrealistic.
• Wide Color Gamut
Color Gamut refers to the range of colors that can potentially be displayed
by a device. There are some standards to define difference levels of color
gamuts for display devices, such as CIE 1976, sRGB, Adobe RGB, NTSC,
etc. Selecting On enables the color filter module to extend its color gamut
to DCI-P3.
This function is only selectable when HDR10 or HLG is selected. With this
projector, selecting On will automatically apply the most suitable color
gamut to the image source.
37 Menu operation
Page 38
Advanced Color
Settings
(Continued)
• CinemaMaster
• Color Enhancer: Allows you to fine-tune the saturation of colors with larger
flexibility. It modulates complex color algorithms to flawlessly render
saturated colors, fine gradients, intermediate hues and subtle pigments.
• Flesh Tone: Provides a smart adjustment of hue only for calibrating people's
skin color, not other colors in the image. It prevents discoloration of skin
tones from the light of the projection beam, portraying every skin tone in its
most beautiful shade.
• Pixel Enhancer 4K: It is a super-resolution technology which radically
enhances Full HD content in terms of colors, contrast, and textures. It's also
a Detail Enhancement Technology refining surface details for true-to-life
images that pop off the screen. Users can adjust levels of sharpness and
detail enhancement for optimal viewing.
• Motion Enhancer 4K: To enhance picture smoothness by motion
estimation/motion compensation.
• Local Contrast Enhancer: Divides video content into different "zones" and
dims the dark parts of the screen without affecting the bright areas. This
makes the contrast look great for watching movies, especially in a dark
environment
• Light Source Mode
Selects a suitable light source power from among the provided modes. See
Extending light source life on page 51.
Reset Current
Picture Mode
• Custom Brightness
Adjusts the light power manually. This mode is only available when the
Light Source Mode is set at Custom.
• HDR Brightness
The projector can automatically adjust the brightness levels of your image
according to the input source. You can also manually select a brightness
level to display better picture quality. When the value is higher, the image
becomes brighter; when the value is lower, the image becomes darker.
• Noise Reduction
Reduces electrical image noise caused by different media players.
Returns all of the adjustments you’ve made for the selected Picture Mode
(including the preset mode, User) to the factory preset values.
1. Press OK. The confirmation message is displayed.
2. Use / to select Reset and press OK. The current picture mode
returns to the factory preset settings.
The following settings will still remain: Picture Mode, User Management.
38 Menu operation
Page 39
2. Main menu: Audio
Structure
MenuOptions
Sound ModeCinema/Music/Game/Sports/User
User Sound EQ
Audio OutputtreVolo/S/PDIF
Audio Output
Format
MuteOff/On
Volume0 – 20
Reset AudioReset/Cancel
Function descriptions
MenuDescriptions
Sound Mode
100Hz/300Hz/
1kHz/4kHz/10kHz
-10 – +10
/Audio Return+/3.5mm Jack
LPCM/RAW/RAW+
This function utilizes treVolo and Bongiovi DPS (Digital Power Station)
Technology, which incorporates its patented algorithms with 120
calibration points that optimizes any audio signal in real time to add depth,
clarity, definition, presence and enhanced stereo field imaging for more
immersive audio experience. The following preset sounds are available:
Cinema, Music, Game, Sports, and User.
The User mode allows you to personalize the sound settings. When
selecting the User mode, you may make manual adjustments with the User
Sound EQ function.
User Sound EQ
Audio Output
Audio Output
Format
Mute
Volume
If the Mute function is activated, adjusting Sound Mode will turn off the
Mute function.
Select desired frequency bands (100 Hz, 300 Hz,1k Hz, 4k Hz, and 10k Hz)
to adjust the levels according to your preference. The settings made here
define the User mode.
Selects the audio output from internal or external speakers.
To enjoy S/PDIF digital sound effect, make sure the SPDIF connector on
the projector is connecting to a compatible audio system.
To enjoy Audio Return+ sound effect, make sure to turn on the eARC/ARC
function from your soundbar as well.
Audio Return+ supports multi-audio outputs including 2.0, 5.1, 7.1 and
Dolby Atmos to external audio system like soundbar.
The following audio output formats are provided to achieve the audio
performance you desire: LPCM supports 2 channel audio output, RAW
supports 5.1 channel audio output, and RAW+ supports Dolby Atmos audio
output.
Select On to temporarily turn off the projector's internal speaker or the
volume being output from the audio output jack.
To restore the audio, select Off.
Adjusts the volume level of the projector's internal speaker or the volume
being output from the audio output jack.
If the Mute function is activated, adjusting Volume will turn off the Mute
function.
39 Menu operation
Page 40
Reset Audio
Returns all of the adjustments you’ve done under the Audio menu to the
factory preset values.
40 Menu operation
Page 41
3. Main menu: Display
15:9 picture
4:3 picture
16:9 picture
2.4:1 picture
Structure
MenuOptions
Aspect RatioAuto/4:3/16:9/2.4:1
Auto Source
Search
Source RenameHDMI-1/HDMI-2
3D
HDMI Settings
24P True CinemaOff/On
Reset DisplayReset/Cancel
3D Mode
3D Sync InvertDisable/Invert
HDMI FormatAuto/Limited/Full
Auto/Frame Sequential/Frame
Packing/Top Bottom/Side by Side/Off
Auto/1-32
Off/On
Off/On
Function descriptions
MenuDescriptions
There are several options to set the image's aspect ratio depending on your
input signal source.
This image adjustment might impact latency in Fast Mode. We suggest
setting Aspect Ratio to Auto to enjoy low latency gaming.
• Auto
Scales an image proportionally to fit
the projector's native resolution in its
horizontal or vertical width.
• 4:3
Aspect Ratio
Scales an image so that it is
displayed in the center of the screen
with a 4:3 aspect ratio.
• 16:9
Scales an image so that it is
displayed in the center of the screen
with a 16:9 aspect ratio.
• 2.4:1
Scales an image so that it is
displayed in the center of the screen
with a 2.4:1 aspect ratio.
41 Menu operation
Page 42
Auto Source
Search
Source Rename
Allows the projector to automatically search for a signal.
Renames the current input source to your desired name.
On the Source Rename page:
1. Press OK to display the on-screen keyboard.
2. Press / / / to select each desired digit/letter, and press OK to
confirm each input.
3. Repeat the step above and when done, highlight Commit.
4. Press OK and the source name changes.
This projector supports playing three-dimensional (3D) content transferred
through your 3D-compatible video devices and contents, such as
PlayStation consoles (with 3D game discs), 3D Blu-ray players (with 3D
Blu-ray discs), and so on. After you have connected the 3D video devices to
the projector, wear the BenQ 3D glasses and make sure the power is on to
view 3D contents.
When watching 3D contents:
• The image may seem misplaced; however, this is not a product malfunction.
• Take appropriate breaks when watching 3D contents.
• Stop watching 3D contents if you feel fatigue or discomfort.
3D
• Keep a distance from the screen of about three times the effective height of
the screen.
• Children and people with a history of oversensitivity to light, heart problems,
or any other existing medical conditions should be refrained from watching
3D contents.
• The image may seem reddish, greenish, or bluish without wearing 3D
glasses. However, you will not notice any color bias when watching 3D
contents with 3D glasses.
• The 4K source will not be displayed.
• 3D Mode
The default setting is Auto and the projector automatically chooses an
appropriate 3D format when detecting 3D contents. If the projector cannot
recognize the 3D format, you can choose Frame Sequential, Frame Packing, Top Bottom, or Side by Side for it.
When this function is enabled:
• The brightness level of the projected image decreases.
• The Picture Mode cannot be adjusted.
• The 2D Keystone can only be adjusted within limited degrees.
• 3D Sync Invert
When your 3D image is distorted, enable this function to switch between
the image for the left eye and the right eye for more comfortable 3D viewing
experience.
42 Menu operation
Page 43
HDMI Settings
HDMI Power
On/Off Link > On
When the connected device is turned on, the projector
will be activated, too.
When the projector is turned off, the connected
device will be shut down, too.
• HDMI Format
Selects a suitable RGB color range to correct the color accuracy.
• Auto: Automatically selects a suitable color range for the incoming HDMI
signal.
• Limited: Utilizes the Limited range RGB 16-235.
• Full: Utilizes the Full range RGB 0-255.
• HDMI Equalizer
Sets a suitable value to maintain the HDMI picture quality in long distance
data transmission.
• HDMI EDID
Switches between Enhanced for HDMI 2.0 EDID and Standard for HDMI 1.4
EDID. Selecting Standard which supports up to 1080p 60Hz may solve
abnormal display issues with some old players.
• HDMI Device Control
When you enable this function and connect an HDMI CEC-compatible
device to your projector with an HDMI cable, turning on the HDMI CEC
compatible device automatically turns on the projector, while turning off
the projector automatically turns off the HDMI CEC compatible device.
• HDMI Power On/Off Link
When you connect an HDMI CEC-compatible device to your projector with
an HDMI cable, you can set the behavior of powering on/off between the
device and the projector.
24P True Cinema
Reset Display
Most movies are shot at 24 frames per second (fps). In order to display
movies exactly as the director intended, this function accepts high
definition sources at 24 fps without judder in HDR mode to preserve the
purity of the original image.
Returns all the settings in the Display main menu to the factory default
values.
Test PatternOff/On
High Altitude ModeOff/On
12V TriggerOff/On
Port SelectionRS232/LAN
Baud Rate9600/19200/38400/57600/115200
StatusConnect/Disconnect
DHCPOff/On
IP Address0.0.0.0
Subnet Mask0.0.0.0
Default Gateway0.0.0.0
DNS Server0.0.0.0
Apply
Enable Network
Standby Mode
Auto Disable
Network Standby
Mode
Network Settings
Serial Port Setting
Wired LAN
AMX Device
Discovery
Control4Off/On
MAC Address
(Wired)
Network Standby
Settings
H: -30 – +30
V: -30 – +30
Off/On
Off/On
Never/20 min/1 hr/3 hr/6 hr
Function descriptions
MenuDescriptions
Projector
Position
2D Keystone
Test Pattern
44 Menu operation
The projector can be installed on a ceiling or behind a screen, or with one or
more mirrors. See Choosing a location on page 13 for details.
See Correcting keystone on page 19 for details.
This image adjustment might impact latency in Game Mode. We suggest
setting the 2D Keystone values to 0 to enjoy low latency gaming.
Adjusts the image size and focus
and check that the projected image
is free from distortion.
Page 45
High Altitude
Mode
12V Trigger
We recommend you use the High Altitude Mode when your environment is
between 1500 m–3000 m above sea level, and ambient temperature is
between 0°C–30°C.
Operation under "High Altitude Mode" may cause a higher decibel
operating noise level because of increased fan speed necessary to
improve overall system cooling and performance.
If you use this projector under other extreme conditions excluding the
above, it may display auto shut-down symptoms, which is designed to
protect your projector from over-heating. In cases like this, you should
switch to High Altitude mode to solve these symptoms. However, this is
not to state that this projector can operate under any and all harsh or
extreme conditions.
Do not use the High Altitude Mode if your altitude is between 0 m and 1500 m and
ambient temperature is between 0°C and 35°C. The projector will be over cooled, if you
turn the mode on under such a condition.
If On is selected, the projector will send electronic signal out when it is
turned on.
• Serial Port Setting
• Port Selection: Selects a port depends on your need.
• Baud Rate: Selects a baud rate that is identical with your computer’s so that
you can connect the projector with a suitable RS-232 cable and update or
download the projector’s firmware. This function is intended for qualified
service personnel.
Network Settings
• Wired LAN/AMX Device Discovery
See Connecting the projector to the Internet on page 29.
• Control4
If you wish to use the projector through a home automation system, and
has connected the projector to the network, select On.
• MAC Address (Wired)
Displays the Media Access Control Address.
• Network Standby Settings
This menu provides basic and advanced settings for network control when
the projector is in standby mode.
• Enable Network Standby Mode: Selecting On will keep the projector at a
lower power consumption than it is on while the projector is available for
network control. If selecting Off, the projector disconnects from network.
• Auto Disable Network Standby Mode: If Enable Network Standby Mode is
set at On, you can decide a time period in this menu to disable the network
standby function when there is no network activity occurs. Selecting 20 min/1 hr/3 hr/6 hr sets the projector to switch to non-network standby
status after that period of time. Selecting Never will always keep the
projector connected for network control.
LanguageSets the language for the On-Screen Display (OSD) menus.
Background
Settings
46 Menu operation
• Splash Screen
Allows you to select which logo screen will be displayed during projector
start-up.
Page 47
Menu Settings
Color Calibration
• Menu Type
Sets the OSD menu type according to your needs.
• Menu Display Time
Sets the length of time the OSD will remain active after your last key press.
• Menu Position
Sets the On-Screen Display (OSD) menu position.
• ISF
The ISF calibration menu is password protected and only accessible by
authorized ISF calibrators. The ISF (Imaging Science Foundation) has
developed carefully crafted, industry-recognized standards for optimal
video performance and has implemented a training program for
technicians and installers to use these standards to obtain optimal picture
quality from BenQ video display devices. Accordingly, we recommend that
setup and calibration be performed by an ISF certified installation
technician.
For more information, go to www.imagingscience.com or contact the dealer or retailer
from whom you purchased the projector.
• Auto Color Calibration
Automatically keeps out-of-box color consistency of the projector.
Light Source
Information
Operation
Settings
This menu page displays the following information:
• Light Source Usage Time
• Light hours used under Normal Mode, ECO Mode, SmartEco Mode, and
Custom Mode.
• Equivalent Light Hours.
For details about how to calculate the hours, see Getting to know the light
hour on page 51.
• Reminder Message
Sets the reminder messages on or off.
• LED Indicator
You can turn off the LED warning lights. This is to avoid any light
disturbance when viewing images in a dark room.
• Power On/Off Settings:
• Direct Power On: Allows the projector to turn on automatically once the
power is fed through the power cord.
• Auto Power Off: Allows the projector to turn off automatically if no input
signal is detected after a set period of time to prevent unnecessary waste of
light source life.
• BenQ HDMI Media Streaming (QS02):
Firmware
Upgrade
Enables or disables functions related to the Android TV dongle (QS02),
including:
• the reminder for plugging in the Android TV dongle.
• the handshaking mechanism between the Android TV dongle and projector
after power-on.
Upgrades the firmware. See Upgrading firmware on page 30.
47 Menu operation
Page 48
Factory Default
Reset System
Returns all settings to the factory preset values.
The following settings will still remain: Projector Position, 2D Keystone, High Altitude
Returns all the settings in the System main menu to the factory default
values.
The following settings will still remain: Light Source Information, BenQ HDMI Media Streaming (QS02).
48 Menu operation
Page 49
6. Main menu: Information
Structure
MenuOptions
Detected
Resolution
Source
Picture Mode
Light Source Mode
3D Format
Color System
Dynamic Range
Light Source Usage
Time
Firmware Version
Service Code
Function descriptions
MenuDescriptions
Detected
Shows the native resolution of the input signal.
Resolution
SourceShows the current signal source.
Picture ModeShows the selected mode in the Picture menu.
Light Source
Shows the used light source mode.
Mode
Displays the current 3D mode.
3D Format
3D Format is only available when 3D is enabled.
Color SystemShows the input system format.
Dynamic RangeShows the picture dynamic range, e.g. SDR, HDR10, HLG, etc.
Light Source
Shows the number of hours the light has been used.
Usage Time
Firmware
Shows the firmware version of your projector.
Version
Service CodeShows the projector’s serial number.
49 Menu operation
Page 50
Maintenance
Care of the projector
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the
projector and let it cool down completely before cleaning the lens.
• Use a canister of compressed air to remove dust.
• If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and
gently wipe the lens surface.
• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent,
such as alcohol, benzene, thinner or insecticide. Using such materials or maintaining
prolonged contact with rubber or vinyl materials may result in damage to the projector surface
and cabinet material.
Please note that it is normal to have some dust on the lens surface. If it needs lens clean,
please never remove any parts of the projector.
Contact your dealer or local customer service center if the projector fails to operate as
expected.
Cleaning the projector case
Before you clean the case, turn the projector off using the proper shutdown procedure as
described in Shutting down the projector on page 31 and unplug the power cord.
• To remove dirt or dust, wipe the case with a soft, lint-free cloth.
• To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent.
Then wipe the case.
Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.
Storing the projector
If you need to store the projector for an extended time, please follow the instructions below:
• Make sure the temperature and humidity of the storage area are within the recommended
range for the projector. Please refer toSpecifications on page 54 or consult your dealer about
the range.
• Retract the adjuster feet.
• Remove the battery from the remote control.
• Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent.
50 Maintenance
Page 51
Light source information
A'
X
--- -
A'
Y
--- -
y
A'
Z
--- -
z
A'
A
--- -
a+++=
Getting to know the light hour
When the projector is in operation, the duration (in hours) of light source usage is automatically
calculated by the built-in timer. The method of calculating the equivalent light hour is as
follows:
1. Light Usage Time = (x+y+z+a) hours, if
Time used in Normal mode = x hours
Time used in ECO mode = y hours
Time used in SmartEco mode = z hours
Time used in Custom mode = a hours
2. Equivalent Light Hour = hours
, if
X= light source life spec of Normal mode
Y= light source spec of ECO mode
Z= light source spec of SmartEco mode
A= light source spec of Custom mode
A’ is the longest light life spec among X, Y, Z, A.
For time used in each light source mode shown in OSD menu:
• Time used is accumulated and rounded down to an integer in hours.
• When time used is less than 1 hour, it shows 0 hours.
When you calculate Equivalent Light Hours manually, it will probably have deviation from the value shown
in OSD menu since projector system calculates time used for each light source mode in “Minutes” then
rounds down to an integer in hours shown in OSD.
To obtain the light source information:
Go to Advanced Menu - System > Light Source Information and press OK. The Light Source
Information page appears.
You can also get the light hour information on the Information menu.
Extending light source life
• Setting the Light Source Mode
Go to Advanced Menu - Picture > Advanced Color Settings > Light Source Mode and press
/ to select a suitable light source power from among the provided modes.
Setting the projector in ECO,
Light Source
Mode
NormalProvides full light brightness.
SmartEco, or Custom mode extends light life.
Descriptions
ECOLowers brightness to extend the light life and decreases the fan noise.
SmartEcoAdjusts the light power automatically depending on the content brightness
level while optimizing display quality.
CustomAdjusts the light power manually from 70% to 100% in 1% increments.
51 Maintenance
Page 52
• Setting Auto Power Off
This function allows the projector to turn off automatically if no input signal is detected after a
set period of time to prevent unnecessary waste of light source life.
To set Auto Power Off, go to Advanced Menu - System > Operation Settings > Power On/Off
Settings > Auto Power Off, and press / to set a period of time.
The light source (LED) can last around 20,000-30,000 hours and no need to be changed during the lifetime
of the projector mostly. When it is needed, LED replacement is not user-serviceable. Please contact the
service center for assistance.
Indicators
Indicator
Status & Description
Power events
Stand-by mode
Powering up
Normal operation
Normal power-down cooling
Download
Light source life exhausted
Burn-in ON
Burn-in OFF
Light source events
Light source error in normal operation
Light source is not lit up
Thermal events
Fan 1 error (the actual fan speed is outside the desired
speed)
Fan 2 error (the actual fan speed is outside the desired
speed)
Fan 3 error (the actual fan speed is outside the desired
speed)
Fan 4 error (the actual fan speed is outside the desired
speed)
52 Maintenance
Temperature 1 error (over limited temperature)
: Orange On: Green On: Red On
: Off
: Orange Flashing: Green Flashing: Red Flashing
Page 53
Troubleshooting
The projector does not turn on.
CauseRemedy
There is no power from the power cord.Plug the power cord into the AC power jack on the
projector, and plug the power cord into the power
outlet. If the power outlet has a switch, make sure
that it is switched on.
Attempting to turn the projector on again
during the cooling process.
No picture
CauseRemedy
The video source is not turned on or
connected correctly.
The projector is not correctly connected
to the input signal device.
The input signal has not been correctly
selected.
Blurred image
CauseRemedy
The projection lens is not correctly
focused.
The projector and the screen are not
aligned properly.
Wait until the cooling down process has
completed.
Turn the video source on and check that the signal
cable is connected correctly.
Check the connection.
Select the correct input signal with the
(SOURCE) key.
Adjust the focus of the lens using the focus ring.
Adjust the projection angle and direction as well
as the height of the projector if necessary.
Remote control does not work.
CauseRemedy
The batteries are out of power.Replace both of the batteries with new ones.
There is an obstacle between the remote
control and the projector.
You are too far away from the projector.Stand within 8 meters (26 feet) of the projector.
Remove the obstacle.
53 Troubleshooting
Page 54
Specifications
Projector specifications
All specifications are subject to change without notice.
12V DC x 1 (0.5 A power supply)
RS-232 serial control
9 pin x 1
IR receiver x 2
LAN RJ-45 LAN (10/100M) x 1
USB
(External)
- USB 2.0 (5V 1.5A): USB reader/drive
- USB 2.0 (5V 2.5A): USB charging only for
projector power on status, TI FW update
(Internal)
- USB Micro B cable: for QS02 (Power supply,
5V/1.5A)
Environmental Requirements
Operating temperature
0°C–40°C at sea level (Normal mode > 35°C
@ Eco light source power)
Storage temperature
-20°C–60°C at sea level
Operating/Storage relative humidity
10%–90% (without condensation)
Operating altitude
0–1499 m at 0°C–35°C (Normal mode > 35°C
@ Eco light source power)
1500–3000 m at 0°C–30°C (Normal mode >
35°C @ Eco light source power)(with
High Altitude Mode on)
Storage altitude
30°C @ 0–12,200 m above sea level
Repairing
Please visit below website and choose your
country to find your service contact window.
http://www.benq.com/welcome
Transporting
54 Specifications
Original packing or equivalent is recommended.
Page 55
Dimensions
LENSSHIFT
ZOOM
FOCUS
RG2
Unit: mm
420.5
312.1135.3
420.5 mm (W) x 135.3 mm (H) x 312.1 mm (D)
55 Specifications
Page 56
Timing chart
Supported timing for HDMI (HDCP) input
• PC timings
Supported 3D format
Frame
Top Bottom
Side by
Side
V
V
ResolutionMode
Refresh rate
(Hz)
H-frequency
(kHz)
Clock
(MHz)
Sequential
VGA_6059.940 31.469 25.175 VV
640 x 480
720 x 400720 x 400_7070.08731.46928.3221
800 x 600
1024 x 768
1152 x 8641152 x 864_7575.0067.500108.000
1024 x 576
1024 x 600
1280 x 7201280 x 720_606045.00074.250▲▲
1280 x 768
1280 x 800
1280 x 1024
1280 x 960
1360 x 7681360 x 768_6060.01547.71285.500VV
1440 x 900WXGA+_6059.88755.935106.500VV
1400 x 1050SXGA+_6059.97865.317121.750VV
1600 x 1200UXGA60.00075.000 162.000V
1680 x 10501680 x 1050_6059.95465.290146.250VV
640 x 480@67HzMAC1366.66735.00030.240
832 x 624@75HzMAC1674.54649.72257.280
1280 x 960_6060.00060.000108VV
1280 x 960_8585.00285.938148.500
MAC1975.02060.24180.000
MAC2175.0668.68100.00
119.85477.42583.000
119.98997.551115.500
60.0035.82046.996
64.99541.46751.419
119.909101.563146.25
56 Specifications
Page 57
1920 x
1080@60Hz
1920 x
1200@60Hz
1920 x
1080@120Hz
1920 x
1200@120Hz
1920 x
1080@240Hz
3840 x 2160
3840 x 2160
• ▲: Supports auto-detecting and manually setting 3D format.
•
V: Supports manually setting 3D format.
• The timings showing above may not be supported due to EDID file and VGA graphics card limitations. It
is possible that some timings cannot be chosen.
• Video timings
1920 x 1080_60
(CEA-861)
1920 x 1200_60
(Reduce
Blanking)
1920 x 1080_120120.000135.000297
1920 x 1200_120
(Reduce
Blanking)
1920 x 1080_240240.000270.000594
3840 x 2160_30
For 4K2K model
3840 x 2160_60
For 4K2K model
6067.5148.5V▲▲
59.9574.038154
119.909152.404317.00
3067.5297
60135594
Horizontal
TimingResolution
frequency
(KHz)
480i720 (1440) x 48015.7359.9427
480p720 x 48031.4759.9427
576i720 (1440) x 57615.635027
576p720 x 57631.255027
720/50p1280 x 72037.55074.25▲▲▲
720/60p1280 x 72045.006074.25V▲▲▲
1080/24P1920 x 1080272474.25▲▲▲
1080/25P1920 x 108028.132574.25
1080/30P1920 x 108033.753074.25
1080/50i1920 x 108028.135074.25▲
1080/60i1920 x 108033.756074.25▲
1080/50P1920 x 108056.2550148.5▲
1080/60P1920 x 108067.560148.5V▲▲
1080/120p1920 x 1080135120297
1080/240p1920 x 1080270240594
2160/24P3840 x 21605424297
2160/25P3840 x 216056.2525297
2160/30P3840 x 216067.530297
2160/50P3840 x 2160112.550594
2160/60P3840 x 216013560594
Vertical
frequency
(Hz)
Dot Clock
Frequency
(MHz)
Frame
Sequential
Supported 3D format
Frame
Packing
Top
Bottom
Side by
Side
• ▲: Supports auto-detecting and manually setting 3D format.
•
V: Supports manually setting 3D format.
• The timings showing above may not be supported due to EDID file and VGA graphics card limitations. It
is possible that some timings cannot be chosen.