Page 1
Digital Projector
User Manual
CinePrime Series l W2710 / HT3560
V1.00
Page 2
Warranty and Copyright information
Limited warranty
BenQ warrants this product against any defects in material and workmanship, under normal usage and
storage.
Proof of purchase date will be required with any warranty claim. In the event this product is found to be
defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be
replacement of any defective parts (labor included). To obtain warranty service, immediately notify the
dealer from which you purchased the product of any defects.
Important: The above warranty shall be void if the customer fails to operate the product in accordance
with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%,
temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the
projector in a dusty environment. This warranty gives you specific legal rights, and you may have other
rights which vary from country to country.
For other information, please visit www.BenQ.com.
Copyright
Copyright © 2022 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect
to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any
particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make
changes from time to time in the contents hereof without obligation to notify any person of such
revision or changes.
*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are
copyrights of their respective companies or organizations.
Patents
Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.
2 Warranty and Copyright information
Page 3
Table of Contents
Warranty and Copyright information ................................................................................ 2
Important safety instructions .............................................................................................. 4
Introduction .......................................................................................................................... 7
Shipping contents ....................................................................................................................................... 7
Projector exterior view ............................................................................................................................ 8
Controls and functions.............................................................................................................................. 9
Positioning your projector ................................................................................................. 11
Choosing a location ................................................................................................................................. 11
Obtaining a preferred projected image size....................................................................................... 12
Shifting the projection lens ....................................................................................................................13
Mounting the projector ..........................................................................................................................13
Adjusting the projected image............................................................................................................... 15
Connection .......................................................................................................................... 16
Operation ............................................................................................................................ 17
Starting up the projector ........................................................................................................................ 17
Using the menus ....................................................................................................................................... 19
Upgrading firmware ................................................................................................................................. 20
Switching input signal............................................................................................................................... 21
Presenting from a Media Reader........................................................................................................... 22
Shutting down the projector ................................................................................................................. 23
Direct power off ...................................................................................................................................... 23
Menu operation ................................................................................................................... 24
Basic menu ...............................................................................................................................................24
Advanced menu ..................................................................................................................................... 26
Maintenance ........................................................................................................................ 36
Care of the projector ..............................................................................................................................36
Lamp information ..................................................................................................................................... 36
Troubleshooting ................................................................................................................. 43
Specifications ...................................................................................................................... 44
Projector specifications .......................................................................................................................... 44
Dimensions ................................................................................................................................................45
Timing chart............................................................................................................................................... 46
3 Table of Contents
Page 4
Important safety instructions
Your projector is designed and tested to meet the latest standards for safety of information technology
equipment. However, to ensure safe use of this product, it is important that you follow the instructions
mentioned in this manual and marked on the product.
1. Please read this manual before you
operate your projector. Save it for future
reference.
2. Do not look straight at the projector
lens during operation. The intense light
beam may damage your eyes.
3. Refer servicing to qualified service
personnel.
6. In some countries, the line voltage is NOT
stable. This projector is designed to operate
safely within a mains voltage between 100 to
240 volts AC, but could fail if power cuts or
surges of ±10 volts occur. In areas where
the mains voltage may fluctuate or cut
out, it is recommended that you
connect your projector through a power
stabilizer, surge protector or
uninterruptible power supply (UPS).
7. Do not block the projection lens with any
objects when the projector is under
operation as this could cause the objects to
become heated and deformed or even cause a
fire. To temporarily turn off the lamp, use the
blank function.
4. Always open the lens shutter (if any) or
remove the lens cap (if any) when the
projector lamp is on.
5. The lamp becomes extremely hot during
operation. Allow the projector to cool for
approximately 45 minutes prior to removing
the lamp assembly for replacement.
8. Do not operate lamps beyond the rated lamp
life. Excessive operation of lamps beyond the
rated life could cause them to break on rare
occasions.
4 Important safety instructions
Page 5
9. Never replace the lamp assembly or any
electronic components unless the projector is
unplugged.
10. Do not place this product on an unstable cart,
stand, or table. The product may fall,
sustaining serious damage.
11. Do not attempt to disassemble this projector.
There are dangerous high voltages inside
which may cause death if you should come
into contact with live parts. The only user
serviceable part is the lamp which has its own
removable cover.
Under no circumstances should you ever
undo or remove any other covers. Refer
servicing only to suitably qualified professional
service personnel.
13. Always place the projector on a level,
horizontal surface during operation.
- Do not use if tilted at an angle of more than 10
degrees left to right, nor at angle of more than 15
degrees front to back. Using the projector when it is
not fully horizontal may cause a malfunction of, or
damage to, the lamp.
14. Do not stand the projector on end vertically.
Doing so may cause the projector to fall over,
causing injury or resulting in damage to the
projector.
15. Do not step on the projector or place any
objects upon it. Besides probable physical
damage to the projector, doing so may result
in accidents and possible injury.
12. Do not block the ventilation holes.
- Do not place this projector on a blanket, bedding or
any other soft surface.
- Do not cover this projector with a cloth or any other
item.
- Do not place inflammables near the projector.
If the ventilation holes are seriously
obstructed, overheating inside the projector
may result in a fire.
16. When the projector is under operation, you
may sense some heated air and odor from its
ventilation grill. It is a normal phenomenon
and not a product defect.
5 Important safety instructions
Page 6
17. Do not place liquids near or on the projector.
Liquids spilled into the projector may cause it
to fail. If the projector does become wet,
disconnect it from the power supply's power
outlet and call BenQ to have the projector
serviced.
18. This product is capable of displaying inverted
images for ceiling/wall mount installation.
20. Do not place this projector in any of the
following environments.
- Space that is poorly ventilated or confined. Allow at
least 50 cm clearance from walls and free flow of air
around the projector.
- Locations where temperatures may become
excessively high, such as the inside of a car with all
windows rolled up.
- Locations where excessive humidity, dust, or cigarette
smoke may contaminate optical components, shorten
the projector's life span and darken the image.
- Locations near fire alarms
- Locations with an ambient temperature above 40°C /
104°F
- Locations where the altitudes are higher than 3000 m
(10000 feet).
19. This apparatus must be earthed.
• Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org.
• To avoid damaging the DLP chips, never aim a high-power laser beam into the projection lens.
3000 m
(10000 feet)
0 m
(0 feet)
6 Important safety instructions
Page 7
Introduction
SOUND
MODE
Shipping contents
Carefully unpack and verify that you have all of the items shown below. If any of these items are missing,
please contact your place of purchase.
Standard accessories
Projector
Remote control with
batteries
Quick start guide Warranty card*
• The supplied accessories will be suitable for your region, and may differ from those illustrated.
• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.
Optional accessories
1. Spare lamp kit 2. 3D glasses
Replacing the remote control batteries
1. Press and open the battery cover, as illustrated.
2. Remove the old batteries (if applicable) and install two
AAA batteries. Make sure that the positive and negative
ends are positioned correctly, as illustrated.
Power cord
3. Replace the battery cover until it clicks into place.
• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen,
bathroom, sauna, sunroom or in a closed car.
• Replace only with the same or equivalent type recommended by the battery manufacturer.
• Dispose of the used batteries according to the manufacturer's instructions and local environment regulations for
your region.
• Never throw the batteries into a fire. There may be danger of an explosion.
• If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the
batteries to avoid damage to the remote control from possible battery leakage.
7 Introduction
Page 8
Projector exterior view
M4 X 8L
M4
X 8L
12V
TRIGGER-RS 232
AUDIO
OUT
MEDIA
READER
25A
SERVICE
SPDIF
5
19
22
20
20
20
2
4
12
13
15
14
17
16
18
2
2
2
2
2
20
20
20
22
2
1
11
21
4
3
6
7
8
10
9
2
1. Lamp cover
2. Adjuster feet
3. Projection lens
4. IR remote sensor
5. External control panel
(See Controls and functions on page 9.)
6. Lens shift wheel
7. Zoom ring
8. Focus ring
9. Kensington anti-theft lock slot
10. Vent (air inlet)
11. 12V DC output terminal
Triggers external devices such as an electric
screen or light control, etc.
12. RS-232 control port
13. USB Mini-B port (for firmware upgrades)
14. USB Type-A port (1.5A media reader/drive,
firmware download)
15. Audio output jack
16. SPDIF output port
17. HDMI 1/ HDMI 2/ HDMI 3 input port (HDCP
2.2)
18. USB Type-A port (2.5A power supply)
19. AC power jack
20. Wall mount holes
21. Vent (air exhaust)
22. Security bar
8 Introduction
Page 9
Controls and functions
4
3
6
7
2
1
5
OK
POWER TEMP
LAMP
SOUND
MODE
2
6
7
1
10
11
13
19
22
23
21
4
2
3
9
12
8
15
16
17
18
20
14
Projector & Remote control
All the key presses described in this document
are available on the remote control or projector.
1. OK
Confirms the selected On-Screen Display
(OSD) menu item.
When Keystone OSD pops up, long press for
2 seconds to reset Keystone.
2. POWER
Toggles the projector between standby mode
and on.
ON/ Off
Toggles the projector between standby mode
and on.
3. BACK
Goes back to previous OSD menu, exits and
saves menu settings.
4. MENU
Turns on the On-Screen Display (OSD) menu.
5. POWER indicator light/TEMPerature
warning light/LAMP indicator light
(See Indicators on page 42.)
6. Arrow keys ( , , , )
When the On-Screen Display (OSD) menu is
activated, these keys are used as directional
arrows to select the desired menu items and
to make adjustments.
7. SOURCE
Displays the source selection bar.
8. 2D Keystone correction key
Displays the 2D Keystone correction menu.
9. Filmmaker
Switch Picture Mode to Filmmaker Mode.
10.
Toggles projector audio between on and off.
9 Introduction
Page 10
11. SOUND MODE
18. CINEMA MASTER
Displays the SOUND MODE menu.
12. Picture quality adjustment keys (BRIGHT,
CONTRAST, COLOR TEMP, COLOR
MANAGE, GAMMA, SHARP)
Displays the setting bars for adjustments of the
appropriate picture quality values.
13. DYNAMIC IRIS
Selects a suitable DYNAMIC IRIS among the
provided modes.
14. LIGHT MODE
Selects a suitable lamp power from among the
provided modes.
15. LIGHT
Turns on the remote control backlight for a
few seconds. To keep the backlight on, press
any other key while the backlight is on. Press
the key again to turn the backlight off.
16. DEFAULT
Displays the CinemaMaster menu.
19. HDR
Displays the HDR menu.
20. Volume keys /
Decreases or increases the projector volume.
21. 3D
Displays the 3D menu.
22. PIC MODE
Displays the Picture Mode menu.
When Keystone OSD pops up, long press for
2 seconds to enable Auto Keystone.
23. ECO BLANK
Used to hide the screen picture.
Do not block the projection lens from
projecting as this could cause the blocking
object to become heated and deformed or
even cause a fire.
Resets to default value for all of adjustment
bars menu when doing adjustment.
17. TEST PATTERN
Displays the TEST PATTERN.
Remote control effective range
The remote control must be held at an angle within 30 degrees perpendicular to the projector's IR
remote control sensor(s) to function correctly. The distance between the remote control and the
sensor(s) should not exceed 8 meters (~ 26 feet).
Make sure that there are no obstacles between the remote control and the IR sensor(s) on the
projector that might obstruct the infra-red beam.
• Operating the projector from the front • Operating the projector from the top
A
p
p
ro
x. +
3
0
º
A
p
p
ro
x. +
3
0
º
10 Introduction
Page 11
Positioning your projector
Choosing a location
Before choosing an installation location for your projector, take the following factors into consideration:
• Size and position of your screen
• Electrical outlet location
• Location and distance between the projector and the rest of your equipment
The projected image size and vertical offset depend on how far you place the projector, and the zoom
setting you choose. The table and diagram from Projection dimensions on page 12 can help decide exact
distance and height of your projector
You can install your projector in the following ways.
1. Front Table
Select this location with the projector placed on
the table in front of the screen. This is the most
common way to position the projector for quick
setup and portability.
3. Front Ceiling
Select this location with the projector suspended
upside-down in front of the screen. Purchase the
BenQ Projector Ceiling/Wall Mount Kit from your
dealer to mount your projector.
2. Rear Table
Select this location with the projector placed on
the table behind the screen. Note that a special
rear projection screen is required.
4. Rear Ceiling
Select this location with the projector suspended
upside-down from behind the screen. Note that a
special rear projection screen and the BenQ
Projector Ceiling/Wall Mount Kit are required for
this installation location.
After turning on the projector, go to Advanced menu - Installation Menu > Projector Position
and press / to select a setting.
11 Positioning your projector
Page 12
Obtaining a preferred projected image size
The distance from the projector lens to the screen, the zoom setting (if available), and the video format
each factors in the projected image size.
Projection dimensions
• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio
16:9 Screen diagonal
H
W
Vertical Offset (A)*
Screen
Centerline of lens
H
Projection distance
Vertical Offset
16:9 Screen diagonal
W
(A)*
Projection distance
Centerline of lens
Screen
• *The vertical offset value is the vertical distance from the bottom edge of the image (when the projector is on a
table, diagram on the left), or top edge of the image (when the projector is ceiling mounted, diagram on the right)
to the centerline of lens.
• Due to the lens optical characteristics, every projector has its vertical offset ratio. The vertical offset value
normally gets larger while the projection distance increases.
Screen size Distance from screen (mm) *Vertical offset (A)
Diagonal
Inch mm
30 762 374 664 750 863 976 0 - 37
40 1016 498 886 1001 1151 1302 0 - 50
50 1270 623 1107 1251 1439 1627 0 - 62
60 1524 747 1328 1501 1727 1953 0 - 75
70 1778 872 1550 1751 2015 2278 0 - 87
80 2032 996 1771 2001 2302 2603 0 - 100
90 2286 1121 1992 2251 2590 2929 0 - 112
100 2540 1245 2214 2502 2878 3254 0 - 125
110 2794 1370 2435 2752 3166 3580 0 - 137
120 3048 1494 2657 3002 3454 3905 0 - 150
130 3302 1619 2878 3252 3741 4231 0 - 162
140 3556 1743 3099 3502 4029 4556 0 - 175
150 3810 1868 3321 3752 4317 4881 0 - 187
160 4064 1992 3542 4003 4605 5207 0 - 199
170 4318 2117 3763 4253 4893 5532 0 - 212
180 4572 2241 3985 4503 5180 5858 0 - 224
190 4826 2366 4206 4753 5468 6183 0 - 237
200 5080 2491 4428 5003 5756 6509 0 - 249
210 5334 2615 4649 5253 6044 6834 0 - 262
220 5588 2740 4870 5504 6331 7159 0 - 274
230 5842 2864 5092 5754 6619 7485 0 - 287
240 6096 2989 5313 6004 6907 7810 0 - 299
250 6350 3113 5535 6254 7195 8136 0 - 312
260 6604 3238 5756 6504 7483 8461 0 - 324
270 6858 3362 5977 6754 7770 8787 0 - 337
280 7112 3487 6199 7004 8058 9112 0 - 349
H (mm) W (mm)
Min length
(max.
zoom)
Average
Max length
(min.
zoom)
Distance between
center of lens to image
border (mm)
12 Positioning your projector
Page 13
290 7366 3611 6420 7255 8346 9437 0 - 361
300 7620 3736 6641 7505 8634 9763 0 - 374
For example, if you are using a 120-inch screen, the recommended projection distance is 3454 mm.
If your measured projection distance is 5000 mm, the closest match in the "Distance from screen (mm)"
column is 5180 mm. Looking across this row shows that a 180'' (about 4.6 m) screen is required. The
projected image will be slightly higher/lower than the lens centerline with 125 mm vertical offset.
• All measurements are approximate and may vary from the actual sizes.
BenQ recommends that if you intend to permanently install the projector, you should physically test the
projection size and distance using the actual projector in situ before you permanently install it, so as to make
allowance for this projector's optical characteristics. This will help you determine the exact mounting position so
that it best suits your installation location.
• To optimize your projection quality, we suggest doing the projection by following the values in the non-gray cells.
• The values in the gray cells are for reference only.
Shifting the projection lens
1V
Desk-front
projection
min. 0 V
max. 0.1 V
• Please stop turning the adjustment knob when you hear a clicking sound indicating the knob has reached its limit.
Over-turning the knob may cause damage.
Mounting the projector
If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ
projector mounting kit and that you ensure it is securely and safely installed.
If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall
down due to an improper attachment through the use of the wrong gauge or length screws.
Before mounting the projector
• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.
• BenQ recommends that you also purchase a separate Kensington lock compatible security cable and
attach it securely to both the Kensington lock slot on the projector and the base of the mounting
bracket. This will perform the secondary role of restraining the projector should its attachment to the
mounting bracket become loose.
• Ask your dealer to install the projector for you. Installing the projector on your own may cause it to
fall and result in injury.
13 Positioning your projector
Page 14
• Take necessary procedures to prevent the projector from falling off such as during an earthquake.
49.7175108
118 104.3
226 154
47.3
57
222.3
380
537.9
577.7
704.7
127
380
127
387.7
519.8
• The warranty doesn’t cover any product damage caused by mounting the projector with a non-BenQ
brand projector mounting kit.
• Consider the surrounding temperature where the projector is ceiling/wall mounted. If a heater is used,
the temperature around the ceiling/wall may be higher than expected.
• Read the user manual for the mounting kit about the range of torque. Tightening with torque
exceeding the recommended range may cause damage to the projector and subsequently falling off.
• Make sure the power outlet is at an accessible height so that you can easily shut down the projector.
Ceiling/Wall mount installation diagram
Ceiling/Wall mount screw: M4
(Max L = 25 mm; Min L = 20 mm)
Unit: mm
14 Positioning your projector
Page 15
Adjusting the projected image
Adjusting the projection angle
If the projector is not placed on a flat surface or the
screen and the projector are not perpendicular to
each other, the projected image becomes
trapezoidal. You can screw the adjuster feet to
fine-tune the horizontal angle.
To retract the feet, screw the adjuster feet in a
reverse direction.
Do not look into the lens while the lamp is on. The strong light from the lamp may cause damage to your eyes.
Fine-tuning the image size and clarity
Adjust the projected image to the size that you
need using the zoom ring.
Sharpen the image by rotating the focus ring.
Correcting keystone
Keystoning refers to the situation where the projected image becomes a trapezoid due to angled
projection.
To correct the distorted image:
1. Display the 2D Keystone correction from the following menus.
• The setup wizard during the projector initial setup
• The Basic menu
• The Installation menu of the Advanced menu
2. After the 2D Keystone correction page appears:
• To correct keystoning at the top of the image, use .
• To correct keystoning at the bottom of the image, use .
• To correct keystoning at the right side of the image, use
.
• To correct keystoning at the left side of the image, use .
• To automatically correct the vertical sides of the
distorted image, press OK for 2 seconds.
3. When done, press BACK to save your changes and exit.
Press .
Press . Press .
Press .
15 Positioning your projector
Page 16
Connection
When connecting a signal source to the projector, be sure to:
1. Turn all equipment off before making any connections.
2. Use the correct signal cables for each source.
3. Ensure the cables are firmly inserted.
Notebook or
desktop computer
Speakers
21
3
12V
TRIGGER-RS 232
SERVICE
MEDIA
READER
4 2
AUDIO
SPDIF
OUT
A/V device
25A
12V Trigger for screen control
1
2
HDMI cable
3
USB cable (Mini-B to A type)
4
Audio cable
5
USB cable (A type)
6
HDMI input device
7
6
9
7
8
2
5
SPDIF cable
USB Storage Device for Media
8
Reader, Firmware Upgrade
9
RS232 cable
• In the connections above, some cables may not be included with the projector (see Shipping contents on page 7).
They are commercially available from electronics stores.
• The connection illustrations are for reference only. The rear connecting jacks available on the projector vary with
each projector model.
• Many notebooks do not turn on their external video ports when connected to a projector. Usually a key combo
like FN + function key with a monitor symbol turns the external display on/off. Press FN and the labeled function
key simultaneously. Refer to your notebook's documentation to find your notebook's key combination.
• If the selected video image is not displayed after the projector is turned on and the correct video source has been
selected, check that the video source device is turned on and operating correctly. Also check that the signal cables
have been connected correctly.
• The built-in speaker(s) will be muted when the AUDIO OUT jack is connected.
• Please check your computer’s baud rate at 9600 so that you can connect the projector by using a suitable RS-232
cable.
16 Connection
Page 17
Operation
Starting up the projector
1. Plug the power cord. Turn on the power outlet switch
(where fitted). The power indicator on the projector
lights orange after power has been applied.
2. Press on the projector or on the remote
control to start the projector. The power indicator
flashes green and stays green when the projector is on.
The start up procedure takes within one minute. In the
later stage of start up, a startup logo is projected.
(If necessary) Rotate the focus ring to adjust the image
clearness.
3. If this is the first time you turn on the projector, the setup wizard appears to guide you through
setting up the projector. If you have already done this, skip this step and move on to the next step.
• Use the arrow keys ( / / / ) on the projector or remote control to move through the menu
items.
• Use OK to confirm the selected menu item.
Step 1:
Specify Projector Position.
For more information about projector position, see
Choosing a location.
Step 2:
Specify OSD Language.
Step 3:
Specify 2D Keystone.
For more information about keystone, see
Correcting keystone.
17 Operation
Page 18
4. If you are prompted for a password, press the arrow keys to enter a 6-digit password. See Utilizing
the password function on page 21.
5. Switch all of the connected equipment on.
6. The projector will search for input signals and detect if a signal is available from the input source
that was last used and switch to that input source if it is available, if a signal is not available, the
projector will display Source menu.
You can also press SOURCE to select your desired input signal. See Switching input signal on page
21.
• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock and fire.
• If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds before
energizing the lamp.
• The Setup Wizard screenshots are for reference only and may differ from the actual design.
• If the frequency/resolution of the input signal exceeds the projector's operating range, you will see the message
“Out of Range” displayed on the background screen. Please change to an input signal which is compatible with
the projector's resolution or set the input signal to a lower setting. See Timing chart on page 46.
• If no signal is detected for 3 minutes, the projector automatically enters saving mode.
18 Operation
Page 19
Using the menus
The projector is equipped with On-Screen Display (OSD) menus for making various adjustments and
settings.
• Basic OSD menu: provides primary menu functions. (See Basic menu on page 24)
• Advanced OSD menu: provides full menu functions. (See Advanced menu on page 26)
To access the OSD menu, press MENU.
• Use the arrow keys ( / / / ) on the projector or remote control to move through the menu items.
• Use OK on the projector or remote control to confirm the selected menu item.
The first time you use the projector (after finishing the initial setup), Basic OSD menu displays.
The OSD screenshots below are for reference only, and may differ from the actual design.
Below is the overview of the Basic OSD menu.
1
1
Menu type
2
Sub-menu and status
2
3
2
3
Current input signal
4
4
Function keys
If you intend to switch from the Basic OSD menu to the Advanced OSD menu, follow the
instructions below:
1. Go to Basic Menu > Menu Type.
2. Press OK and press / to select Advanced. Next time when you turn on the projector, you
may access the Advanced OSD menu by pressing MENU.
19 Operation
Page 20
Below is the overview of the Advanced OSD menu.
AUDIO
OUT
MEDIA
READER
SERVICE
SPDIF
1
1
Main menu
2
Current input signal
3
3
Sub-menu and status
2
4
4
Function keys
Likewise, when you wish to switch from the Advanced OSD menu to the Basic OSD menu, follow
the instructions below:
1. Go to Advanced Menu - System > Menu Settings and press OK.
2. Select Menu Type and OK.
3. Press / to select Basic. Next time when you turn on the projector, you may access the Basic
OSD menu by pressing MENU.
To access the OSD menu, press MENU.
• Use the arrow keys ( / ) on the projector or remote control to move through the main menu items.
• Use the arrow keys ( / ) on the projector or remote control to move through the sub-menu items.
• Use the arrow keys ( / ) on the projector or remote control to adjust the settings or press OK on
the projector or remote control to enter the sub-menu.
• Press MENU twice* to leave and save the settings.
*The first press leads you back to the main menu and the second press closes the OSD menu.
Upgrading firmware
1. Go to BenQ Website and enter into Product page > Support >
Software to download the latest firmware file.
2. Unzip the download file, find and save the file named
"W2710Upgrade.bin" to the USB flash drive.
(Suggest to use the USB flash drive with FAT32 format)
3. Insert USB flash drive into MEDIA READER port.
4. Go to Advanced Menu - System > Firmware Upgrade menu and press OK.
5. Select Yes to upgrade the firmware version. In the process of upgrading, please keep power on
until updating finished.
20 Operation
Page 21
Switching input signal
The projector can be connected to multiple devices at the same
time. However, it can only display one full screen at a time. When
starting up, the projector automatically searches for the available
signals.
Be sure the Advanced Menu - System > Display > Auto
Source Search menu is On if you want the projector to
automatically search for the signals.
To select the source:
1. Press SOURCE. A source selection bar appears.
2. Press / / / until your desired signal is selected and press OK.
Once detected, the selected source information will appear at the corner of the screen for seconds.
If there is multiple equipment connected to the projector, repeat steps 1-2 to search for another
signal.
• The brightness level of the projected image will change accordingly when you switch between different input
signals.
• For best display picture results, you should select and use an input signal which outputs at the projector’s native
resolution. Any other resolutions will be scaled by the projector depending upon the "aspect ratio" setting, which
may cause some image distortion or loss of picture clarity. See High Altitude Mode on page 33.
21 Operation
Page 22
Presenting from a Media Reader
The USB port on the projector allows you to browse the image and document files stored on a USB
flash drive connected to the projector. It can eliminate the need for a computer source.
Supported files formats
Items File Extension
• MP3(.mp3)
• MP2(.mp2)
Music
Video
• M4A(.m4a)
• Lossless(.flac)
• WAV(.wav)
• AVI(.avi)
• MOV(.mov)
• MPEG program stream (.mpg, .mp4)
• 3GP(.3gp, 3g2)
• ASF(.asf)
• WMV(.wmv)
• MKV(.mkv)
• VOB(.vob)
• DAT(.dat)
• TS(.ts)
• MPEG-4(.m4v)
• FLV(.flv)
• JPG/JPEG
Photo
• BMP
• PNG
Viewing files
1. Plug a USB flash drive into the MEDIA READER port of the projector.
2. Press SOURCE and select Media Reader. The projector displays the built in media reader main
page.
3. Press / to select the file type and press to enter the local disk device.
4. Select the folder or a file you want to display and press OK.
5. After a file is displayed, press OK to call out the function bar. You can press / to select the
function and press OK to enact the selected item.
22 Operation
Page 23
Shutting down the projector
1. Press on the projector or on the remote control
and a confirmation message will appear prompting you. If
you don't respond in a few seconds, the message will
disappear.
2. Press or a second time. The power indicator
flashes orange, the projection lamp shuts down, and the
fans will continue to run for approximately 90 seconds to
cool down the projector.
3. Once the cooling process finishes, the power indicator
becomes a steady orange and fans stop. Disconnect the
power cord from the power outlet.
• To protect the lamp, the projector will not respond to any commands during the cooling process.
• Avoid turning on the projector immediately after turning it off as excessive heat may shorten lamp life.
• Lamp life results will vary depending on environmental conditions and usage.
Direct power off
The AC power cord can be pulled out right after the projector is turned off. To protect the lamp, wait
about 10 minutes before re-starting the projector. If you attempt to re-start the projector, the fans may
run for a few minutes to cool down. In such cases, press or again to start the projector after
the fans stop and the power indicator turns orange.
23 Operation
Page 24
Menu operation
Please note that the on-screen display (OSD) menus vary according to the signal type selected and the
projector model you are using.
The menu items are available when the projector detects at least one valid signal. If there is no
equipment connected to the projector or no signal detected, limited menu items are accessible.
Basic menu
The projector is preset with several predefined picture modes so that you can
choose one to suit your operating environment and input signal picture type.
• Bright: Maximizes the brightness of the projected image. This mode is suitable for
environments where extra-high brightness is required, such as using the projector
in well lit rooms.
• Living Room: With well-saturated color, fine-tuned sharpness and a higher
brightness level, Living Room mode is perfect for watching movies in a living room
where there is a small amount of ambient light.
• FILMMAKER MODE: Complement with 100% REC709 color gamut and
deepest contrast at lower brightness level, FILMMAKER MODE is suitable for
playing movies in a totally dark environment, as if in a commercial cinema.
Picture Mode
• Cinema: Complement with accurate color and deepest contrast at lower
brightness level, Cinema mode is suitable for playing movies in a environment with
a bit of ambient light, as if in a commercial cinema.
• 3D: Is appropriate for playing 3D images and 3D video clips.
• This mode is only available when 3D function is enabled.
• HDR10 / FILMMAKER MODE: Delivers High Dynamic Range effects with
higher contrasts of brightness and colors for HDR Blu-ray movies. After
auto-detecting metadata or EOTF info from HDR10 contents, HDR10 and
FILMMAKER MODE are available for selection.
• HDR10+: This mode is only available when HDR10+ content is detected. When
HDR10+ is selected, HDR Brightness will be grayed out.
• HLG: Delivers Hybrid Long Gamma effects by adding a logarithmic curve with
extra brightness over the top of the signal. This mode is only available when HLG
is enabled.
• ISF Night: Only available when ISF is enabled.
• ISF Day: Only available when ISF is enabled.
Sound Mode
Light Source
Mode
24 Menu operation
• User: Recalls the settings customized based on the current available picture
modes. See User Management on page 26.
A variety of sound modes enables user to select and adjust the best mode that
matches current environment.
See Setting the Light Source Mode on page 37.
Page 25
2D Keystone See Correcting keystone on page 15.
Fast Mode Minimizes the response time between the input source and the displayed image.
The projector can automatically adjust the brightness levels of your image according
HDR
Brightness
to the input source. You can also manually select a brightness level to display better
picture quality. When the value is higher, the image becomes brighter; when the
value is lower, the image becomes darker.
• Detected Resolution: Shows the native resolution of the input signal.
• Source: Shows the current signal source.
• Picture Mode: Shows the selected mode in the Picture menu.
• Light Source Mode: Shows the selected mode in the Light Source
Information menu.
Information
• 3D Format: Shows the current 3D mode.
• Color System: Shows the used light source mode.
• Dynamic Range: Shows the picture dynamic range, e.g. SDR, HDR10, HLG, etc.
• Light Source Usage Time: Shows the number of hours the light source has
been used.
• Firmware Version: Shows the firmware version of your projector.
• Service Code: Shows the projector’s serial number.
Menu Type Switches to the Advanced OSD menu. See Advanced menu on page 26.
25 Menu operation
Page 26
Advanced menu
Picture
Picture Mode See Picture Mode on page 24.
Fast Mode See Fast Mode on page 25.
• Load Settings From
There is one user-definable mode if the current available picture modes are not
suitable for your need. You can use one of the picture modes (except the User) as
a starting point and customize the settings.
1. Go to PICTURE > Picture Mode.
2. Press / to select User.
3. Press to highlight User Management and press OK.
4. Press to select Load Settings From and press OK.
5. Press to select a picture mode that is closest to your need.
User
Management
Brightness
Contrast
Color
6. Press to select the sub-menu items you want to change and adjust the values
with / . The adjustments define the selected user mode.
• Rename User Mode
You can change User to the names easy to be identified or understood by the users
of this projector. The new name can be up to 9 characters including English letters
(A-Z, a-z), digits (0-9), and space (_).
1. Go to PICTURE > Picture Mode > User.
2. Press to highlight User Management and press OK.
3. Press to select Rename User Mode and press OK.
4. Use / / / , and OK to set desired characters.
5. When done, press BACK to save the changes and exit.
The higher the value, the brighter the image. Adjust this control so the black areas
of the image appear just as black and that detail in the dark areas is visible.
The higher the value, the greater the contrast. Use this to set the peak white level
after you have previously adjusted the Brightness setting to suit your selected input
and viewing environment.
Lower setting produces less saturated colors. If the setting is too high, colors on
the image will be overpowering, which makes the image unrealistic.
Tint
Sharpness The higher the value, the sharper the picture becomes.
Brilliant Color
26 Menu operation
The higher the value, the more greenish the picture becomes. The lower the value,
the more reddish the picture becomes.
This feature utilizes a new color-processing and system level enhancements to
enable higher brightness while providing truer, more vibrant colors in picture. It
enables a greater than 50% brightness increase in mid-tone images, which are
common in video and natural scenes, so the projector reproduces images in
realistic and true colors.
Page 27
Gamma Selection
Gamma refers to the relationship between input source and picture brightness.
Choose a preferred gamma mode from among 1.8/2.0/2.1/2.2/2.3/2.4/2.5/2.6/BenQ.
Color Temperature Tuning
There are several preset color temperature settings available. The available settings
may vary according to the signal type selected.
• Color Temperature
Selects a color temperature from among Normal, Cool, Native, or Warm.
You can also set a preferred color temperature by adjusting the following options.
• Red Gain/Green Gain/Blue Gain
Advanced
Color Settings
Adjusts the contrast levels of Red, Green, and Blue.
• Red Offset/Green Offset/Blue Offset
Adjusts the brightness levels of Red, Green, and Blue.
• Reset
All of the adjustments you’ve done for the Color Temperature Tuning menu return
to the factory preset values.
Adv. Color Temperature Tuning
Advanced color temperature is used for fine-tuning White Balance from bright part
to dark part of the video by different brightness level which is divided into 11 points
signal level (%). Users can adjust the intensity of Red/Green/Blue in the range of
0~200 for the color temperature of selected point at different brightness level.
All of the adjustments you’ve done for the Adv. Color Temperature Tuning menu
return to the factory preset values when selecting Reset.
27 Menu operation
Page 28
Advanced
Color Settings
Color Management
This function provides seven sets (RGBCMY and White Balance) of colors to be
adjusted. When you select each color, you can independently adjust its range and
saturation according to your preference.
• Primary Color
Selects a color from among R (Red), G (Green), B (Blue), C (Cyan), M (Magenta),
or Y (Yellow).
• Hue: Increase in the range will include colors
consisted of more proportions of its two
adjacent colors. Please refer to the illustration
RED
Yellow
GREEN
for how the colors relate to each other.
For example, if you select Red and set its range
at 0, only pure red in the projected picture will
Magenta
Cyan
be selected. Increasing its range will include red
close to yellow and red close to magenta.
BLUE
• Saturation: Adjusts the values to your
preference. Every adjustment made will reflect to
the image immediately. For example, if you select Red and set its value at 0,
only the saturation of pure red will be affected.
Saturation is the amount of that color in a video picture. Lower settings produce less saturated
colors; a setting of “0” removes that color from the image entirely. If the saturation is too high, that
color will be overpowering and unrealistic.
• Gain: Adjusts the values to your preference. The contrast level of the
primary color you select will be affected. Every adjustment made will reflect to
the image immediately.
• White Balance
Adjusts the color temperature of white.
• R Gain/G Gain/B Gain: Adjusts the contrast levels of Red, Green, and Blue.
• Reset
All of the adjustments you’ve done for the Color Management menu return to the
factory preset values.
Wide Color Gamut
Complement with DCI-P3 color gamut and deepest contrast at lower brightness
level for playing 4K HDR movies.
28 Menu operation
Page 29
Advanced
Color Settings
CinemaMaster
• Color Enhancer
Allows you to fine-tune the saturation of colors with larger flexibility. It modulates
complex color algorithms to flawlessly render saturated colors, fine gradients,
intermediate hues and subtle pigments.
• Flesh Tone
Provides a smart adjustment of hue only for calibrating people's skin color, not
other colors in the image. It prevents discoloration of skin tones from the light of
the projection beam, portraying every skin tone in its most beautiful shade.
• Pixel Enhancer 4K
It is a super-resolution technology which radically enhances Full HD content in
terms of colors, contrast, and textures. It's also a Detail Enhancement Technology
refines surface details for true-to-life images that pop off the screen. Users can
adjust levels of sharpness and detail enhancement for optimal viewing.
• Motion Enhancer 4K
You can use this feature to smooth fast-moving videos by comparing consecutive
image frames ans inserting an intermediate image frame between them.
• Local Contrast Enhancer
Reset Current
Picture Mode
To divides video content into different "zones", it can dim the dark parts of the
screen without affecting the bright areas. This makes the contrast look great for
watching movies, especially in the dark.
Dynamic Iris
Changes the black level of the projected pictures to enhance the effect of contrast
ratio.
Light Source Mode
See Setting the Light Source Mode on page 37.
HDR Brightness
The projector can automatically adjust the brightness levels of your image according
to the input source. You can also manually select a brightness level to display better
picture quality. When the value is higher, the image becomes brighter; when the
value is lower, the image becomes darker.
Noise Reduction
Reduces electrical image noise. The higher the setting, the less the image noise.
Returns all of the adjustments you’ve made for the selected Picture Mode to the
factory preset values.
29 Menu operation
Page 30
Audio
Sound Mode
User Sound
EQ
Audio Output
Audio Output
Format
Mute Temporarily turns off the sound.
Volume Adjusts the sound level.
A variety of sound modes enables user to select and adjust the best mode that
matches current environment.
Select desired frequency bands (100 Hz, 300 Hz,1k Hz, 4k Hz, and 10k Hz) to
adjust the levels according to your preference. The settings made here define the
User mode.
Selects audio output from internal or external speakers.
• treVolo: Audio output to internal speakers.
• S/PDIF: Audio output to external speaker via S/PDIF and mute internal speakers.
• Audio Return+: Turns on Audio Return(+) function and changes audio output
from internal speakers to ARC/eARC soundbar via HDMI-2.
• 3.5mm Jack: Audio out to external speaker via 3.5mm Jack and mute internal
speakers.
Selects audio format (LPCM, RAW, RAW+) from source device connected to
HDMI-1 / HDMI-3 and pass them to external device via S/PDIF or ARC/eARC
(HDMI-2) of projector.
L/R Switch Switch the left/right audio channels.
Power On/Off
Ring Tone
Reset Audio
Turns on or off the ring tone when the projector is in startup and shutdown
process.
All of the adjustments you’ve done for the Audio menu return to the factory preset
values.
30 Menu operation
Page 31
Display
Aspect Ratio
There are several options to set the image's aspect ratio depending on your input
signal source.
• Auto: Scales an image proportionally to fit the projector's native resolution in its
horizontal or vertical width.
• 4:3: Scales an image so that it is displayed in the center of the screen with a 4:3
aspect ratio.
• 16:9: Scales an image so that it is displayed in the center of the screen with a 16:9
aspect ratio.
• 2.4:1: Scales an image so that it is displayed in the center of the screen with a
2.4:1 aspect ratio.
Auto Source
Search
Source
Rename
3D
Allows the projector to automatically search for a signal.
Renames the current input source to your desired name.
On the Source Rename page, use / / / , and OK to set the desired
characters for the connected source item.
When done, press BACK to save the changes and exit.
This projector features a 3D function which enables you to enjoy the 3D movies,
videos, and sporting events in a more realistic way by presenting the depth of the
images. You need to wear a pair of 3D glasses to view the 3D images.
• 3D Mode: The default setting is Auto and the projector automatically chooses an
appropriate 3D format when detecting 3D contents. If the projector cannot
recognize the 3D format, manually choose a 3D mode according to your
preference.
• 3D Sync Invert When your 3D image is distorted, enable this function to switch
between the image for the left eye and the right eye for more comfortable 3D
viewing experience
31 Menu operation
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HDMI
Settings
• HDMI Format
Selects a suitable RGB color range to correct the color accuracy.
• Auto: Automatically selects a suitable color space and gray level for the
incoming HDMI signal.
• Limited: Utilizes the Limited range RGB 16-235.
• Full: Utilizes the Full range RGB 0-255.
• HDMI Equalizer
Sets a suitable value to maintain the HDMI picture quality in long distance data
transmission.
• HDMI EDID
Switch HDMI EDID between HDMI 1.4, HDMI 2.0 or HDMI 2.1 in order to solve
compatibility issue with certain old players.
• Enhanced: Enhanced mode can switch to HDMI 2.0 EDID (support 4K 60Hz
HDR/HDR+)
• Standard: Standard mode can switch to HDMI 1.4 EDID. Use this mode
when you experience abnormal display issue with uncertain old players.
HDMI1.4 EDID can support up to 1080p 60Hz.
• HDMI Device Control
When you enable this function and connect an HDMI CEC-compatible device to
your projector with an HDMI cable, turning on the HDMI CEC compatible device
automatically turns on the projector, while turning off the projector automatically
turns off the HDMI CEC compatible device.
• HDMI Power On/Off Link:
When you connect an HDMI CEC-compatible device to your projector with an
HDMI cable, you can set the behavior of powering on/off between the device and
the projector.
• On: The projector will output 48Hz, 50Hz, 60Hz,100Hz, 120Hz, 240Hz
24P Real
depending on different input timing.
Cinema
• Off: The projector will only output 60Hz.
Reset Display Returns all the settings on the Display menu to the factory default values.
32 Menu operation
Page 33
Installation
Projector
Position
The projector can be installed on a ceiling or behind a screen, or with one or more
mirrors. See Choosing a location on page 11.
2D Keystone See Correcting keystone on page 15 for details.
Adjusts the image size and focus and check that the
projected image is free from distortion.
Test Pattern
We recommend you use the High Altitude Mode when your environment is
between 1500 m –3000 m above sea level, and ambient temperature is between
0°C–30°C.
Operation under "High Altitude Mode" may cause a higher decibel operating
noise level because of increased fan speed necessary to improve overall system
cooling and performance.
If you use this projector under other extreme conditions excluding the above, it
High Altitude
Mode
may display auto shut-down symptoms, which is designed to protect your projector
from over-heating. In cases like this, you should switch to High Altitude mode to
solve these symptoms. However, this is not to state that this projector can operate
under any and all harsh or extreme conditions.
12V Trigger
Baud Rate
• Do not use the High Altitude Mode if your altitude is between 0 m and 1500 m and ambient
temperature is between 0°C and 35°C. The projector will be over cooled, if you turn the mode on
under such a condition.
There are two 12V triggers that work independently according to your needs for
installation scenarios.
• On: If this is selected, the projector will send electronic signal out when it is
turned on.
• Off: If this is selected, the projector will not send electronic signal out when it is
turned on.
Select a baud rate that is identical with your computer’s so that you can connect the
projector with a suitable RS-232 cable and update or download the projector’s
firmware. This function is intended for qualified service personnel.
33 Menu operation
Page 34
System
Language Sets the language for the On-Screen Display (OSD) menus.
Background
Settings
Menu Settings
• Splash Screen
Allows you to select which logo screen will be displayed during projector start-up.
• Menu Type
Selects OSD menu type.
• Menu Display Time
Sets the length of time the OSD will remain active after your last key press.
• Menu Position
Sets the On-Screen Display (OSD) menu position.
• ISF
The ISF calibration menu is password protected and only accessible by authorized
ISF calibrators. The ISF (Imaging Science Foundation) has developed carefully
crafted, industry-recognized standards for optimal video performance and has
implemented a training program for technicians and installers to use these
standards to obtain optimal picture quality from BenQ video display devices.
Accordingly, we recommend that setup and calibration be performed by an ISF
certified installation technician.
Light Source
Information
Operation
Settings
• For more information, go to www.imagingscience.com or contact the dealer or retailer from
whom you purchased the projector.
Shows light hour of used time or resets light source timer.
See Lamp information on page 36.
• Reminder message
Sets the reminder messages on or off.
• LED Indicator
You can turn off the LED warning lights. This is to avoid any light disturbance when
viewing images in a dark room.
• Power On/Off Settings
• Direct Power On: Allows the projector to turn on automatically once the
power is fed through the power cord.
• Auto Power Off: Allows the projector to turn off automatically if no input
signal is detected after a set period of time to prevent unnecessary waste of
lamp life.
• BenQ HDMI Media Streaming (QS02)
To enable or disable functions related to Android TV dongle (QS02).
Firmware
Upgrade
34 Menu operation
Updates the projector firmware via USB reader.
Page 35
Returns all settings to the factory preset values.
Factory
Default
The following settings will still remain: 2D Keystone, Projector Position, Light Source
Information, Baud Rate, High Altitude Mode.
Reset System Returns all the settings on the System menu to the factory default values.
Information
Information See Information on page 25.
35 Menu operation
Page 36
Maintenance
Care of the projector
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the projector
and let it cool down completely before cleaning the lens.
• Use a canister of compressed air to remove dust.
• If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and gently
wipe the lens surface.
• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as
alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with
rubber or vinyl materials may result in damage to the projector surface and cabinet material.
Cleaning the projector case
Before you clean the case, turn the projector off using the proper shutdown procedure as described in
Shutting down the projector on page 23 and unplug the power cord.
• To remove dirt or dust, wipe the case with a soft, lint-free cloth.
• To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent. Then
wipe the case.
Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.
Storing the projector
If you need to store the projector for an extended time, please follow the instructions below:
• Make sure the temperature and humidity of the storage area are within the recommended range for
the projector. Please refer to Specifications on page 44 or consult your dealer about the range.
• Retract the adjuster feet.
• Remove the battery from the remote control.
• Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent.
Lamp information
Getting to know the lamp hour
When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by
the built-in timer. The method of calculating the equivalent lamp hour is as follows:
1. Light Source Usage Time = (x+y+z) hours, if
Time used in Normal mode = x hours
Time used in Eco mode = y hours
Time used in SmartEco mode = z hours
36 Maintenance
Page 37
2. Equivalent Light Hours = hours
ө
өːʳʳʳʳʳʳx X+ xY+ xZʳʳ
A’X A’
A’
Y Z
, if
X = lamp life spec of Normal mode
Y = lamp life spec of Eco mode
Z = lamp life spec of SmartEco mode
A’ is the longest lamp life spec among X, Y, Z
For Time used in each lamp mode shown in OSD menu:
- Time used is accumulated and rounded down to an integer in Hours.
- When time used is less than 1 hour, it shows 0 hours.
When you calculate Equivalent Lamp hour manually, it will probably have deviation from the value shown in OSD
menu since projector system calculates Time used for each lamp mode in "Minutes
in hours shown in OSD.
" then rounds down to an integer
To obtain the lamp hour information:
Go to Advanced menu - System > Light Source Information and press OK. The Light Source
Information page appears.
You can also get the lamp hour information on the Information menu.
Extending light source life
• Setting the Light Source Mode
Go to Advanced Menu - Picture > Advanced Color Settings > Light Source Mode, press OK.
The Light Source Mode page appears.
Setting the projector in ECO or SmartEco mode extends lamp life.
Lamp mode Description
Normal Provides full lamp brightness
ECO
SmartEco
Lowers brightness to extend the lamp life and decreases the fan noise
Adjusts the lamp power automatically depending on the content brightness level while
optimizing display quality
• Setting Auto Power Off
This function allows the projector to turn off automatically if no input signal is detected after a set
period of time to prevent unnecessary waste of lamp life.
To set Auto Power Off, go to Advanced menu - System > Operation Settings > Power On/Off
Settings > Auto Power Off and press / .
Timing of replacing the lamp
When the Lamp indicator lights up or a message appears suggesting it is time to replace the lamp,
please consult your dealer or go to http://www.BenQ.com before installing a new lamp. An old lamp
may cause a malfunction in the projector and in some instances the lamp may explode.
• The apparent brightness of the projected image will vary depending on the ambient lighting conditions, selected
input signal contrast/brightness settings, and is directly proportional to projection distance.
• The lamp brightness will decline over time and may vary within the lamp manufacturers specifications. This is
normal and expected behavior.
• The LAMP indicator light and TEMPerature warning light will light up if the lamp becomes too hot. Turn
the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after turning
the power back on, please contact your dealer. See Indicators on page 42.
37 Maintenance
Page 38
The following Lamp warning displays will remind you to change the lamp.
Install a new lamp for optimal performance. Press OK to
dismiss the message.
It is strongly recommended that you replace the lamp at this
age. The lamp is a consumable item. The lamp brightness
diminishes with use. This is normal lamp behavior. You can
replace the lamp whenever you notice that the brightness level
has significantly diminished.
OK to dismiss the message.
Press
The lamp MUST be replaced before the projector will operate
normally.
OK to dismiss the message.
Press
"XXXX" shown in the above messages are numbers that vary depending on different models.
38 Maintenance
Page 39
Replacing the lamp (FOR SERVICE PERSONNEL ONLY)
Please consult your dealer or go to http://www.BenQ.com before installing a new lamp. An old lamp
may cause a malfunction in the projector and in some instances the light may explode. Please seek
support from a qualified service technician to replace the lamp of your projector. Please unplug the
power cable of the BenQ projector and wait for 10 minutes to ensure power-off progress completely to
avoid electric shock. Please also refer to the product user manual for safety instructions to ensure a safe
lamp replacement.
• To reduce the risk of electrical shock, always turn the projector off and disconnect the power cord before
changing the lamp.
• This illustration on the top of the lamp module indicates the lamp module is high temperature and
may burn your fingers. We suggest to seek support from a qualified service technician to replace the
lamp. And allow the projector to cool for at least 45 minutes before replacing the lamp.
• To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp
glass that has shattered into sharp pieces.
• To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not touch the
empty lamp compartment when the lamp is removed.
• This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in a proper
manner.
• To assure optimal performance from the projector, it is recommended that you purchase a qualified projector
lamp for lamp replacement.
• If lamp replacement is performed while the projector is suspended upside-down, make sure that no one is
underneath the lamp socket to avoid any possible injury or damage to the human eyes caused by fractured lamp.
• Ensure good ventilation when handling broken lamps. We recommend that you use respirators, safety glasses,
goggles or face shield and wear protective clothing such as gloves.
1. Turn the power off and disconnect the projector from the power outlet. If the lamp is hot, avoid
burns by waiting for approximately 45 minutes until the lamp has cooled.
2. Loosen the screw(s) that secure the lamp cover on the
side of the projector until the lamp cover loosens.
3. Remove the lamp cover from the projector.
• Do not turn the power on with the lamp cover open.
• Do not insert your fingers between the lamp and the
projector. The sharp edges inside the projector may cause
injuries
4. Remove the safety mylar.
5. Disconnect the lamp connector.
5
4
39 Maintenance
Page 40
6. Loosen the screw(s) that secure the inner lamp.
11
10
13
12
7. Lift the handle so that it stands up.
8. Use the handle to slowly pull the lamp out of the
projector.
• Pulling it too quickly may cause the lamp to break and scatter
broken glass in the projector.
• Do not place the lamp in locations where water might splash
on it, children can reach it, or near flammable materials.
• Do not insert your hands into the projector after the lamp is
removed. The sharp edges inside the projector may cause
injuries. If you touch the optical components inside, it could
cause color unevenness and distortion of the projected
images.
9. Insert the lamp connector.
6
7
10. Tighten the screw(s) that secures the lamp.
11. Ensure the handle is fully laid flat and locked in place.
• Loose screw may cause a bad connection, which could
result in malfunction.
• Do not over tighten the screw.
12. Connect the lamp connector.
13. Put the safety mylar back to the top.
40 Maintenance
Page 41
14. Replace the lamp cover on the projector.
15. Tighten the screw that secures the lamp cover.
• Loose screw may cause a bad connection, which could
result in malfunction.
• Do not over tighten the screw.
16. .Connect the power and restart the projector.
Resetting the lamp timer
17. After the startup logo, open the On-Screen Display
(OSD) menu. Go to Advanced menu - System > Light Source Information and press OK.
The Light Source Information page appears. Highlight Reset Light Timer and press OK. A
warning message is displayed asking if you want to reset the lamp timer. Highlight Reset and press
OK. The lamp time will be reset to “0”.
Do not reset if the lamp is not new or replaced as this could cause damage.
41 Maintenance
Page 42
Indicators
Light
Status & Description
System events
System is in stand-by mode
System is powering up
System is under normal operation
System is cooling down
Downloading
Colorwheel start fail
Scaler reset fail
Lamp life exhausted
Burn-In events
Burn-in on
Burn-in off
: Off
Lamp events
Lamp error in normal operation
Lamp is not lit up
Thermal events
Fan 1 error (the actual fan speed is outside the desired speed)
Fan 2 error (the actual fan speed is outside the desired speed)
Fan 3 error (the actual fan speed is outside the desired speed)
Fan 4 error (the actual fan speed is outside the desired speed)
Temperature 1 error (over limited temperature)
: Orange On : Green On : Red On
: Orange Flashing : Green Flashing : Red Flashing
42 Maintenance
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Troubleshooting
The projector does not turn on.
Cause Remedy
Plug the power cord into the AC power jack on the
There is no power from the power cord.
Attempting to turn the projector on again during
the cooling process.
No picture
Cause Remedy
The video source is not turned on or connected
correctly.
The projector is not correctly connected to the
input signal device.
The input signal has not been correctly selected. Select the correct input signal with the SOURCE key.
The lens cover is still closed. Open the lens cover.
projector, and plug the power cord into the power outlet. If
the power outlet has a switch, make sure that it is switched
on.
Wait until the cooling down process has completed.
Turn the video source on and check that the signal cable is
connected correctly.
Check the connection.
Blurred image
Cause Remedy
The projection lens is not correctly focused. Adjust the focus of the lens using the focus ring.
The projector and the screen are not aligned
properly.
The lens cover is still closed. Open the lens cover.
Remote control does not work.
Cause Remedy
The batteries are out of power. Replace both of the batteries with new ones.
There is an obstacle between the remote control
and the projector.
You are too far away from the projector. Stand within 8 meters (26 feet) of the projector.
The password is incorrect.
Cause Remedy
You do not remember the password. See Entering the password recall procedure on page 21.
Adjust the projection angle and direction as well as the
height of the projector if necessary.
Remove the obstacle.
43 Troubleshooting
Page 44
Specifications
Projector specifications
All specifications are subject to change without notice.
Optical
Resolution
3840 x 2160 with XPR
1920 x 1080 without XPR
Display system
1-CHIP DMD
Lens
F = 1.84 ~ 2, f = 12 ~ 15.6 mm
Clear focus range
1.2m ~ 5.1m @ Wide,
1.3m ~ 4.9m @ Tele
Light source
240W±3% @ Normal Mode
Zoom ratio
1.3x ±2%
Electrical
Power supply
AC100–240V, 3.40 A, 50/60 Hz (Automatic)
Power consumption
Max.: 350 W; Standby: 0.5W Max. at 100 ~
240VAC
Mechanical
Weight
4.2 Kg +
200 g (9.3 lbs + 0.44 lbs)
Output terminals
Speaker
5 watt x 2
Audio signal output
PC audio jack x 1
SPDIF to optical x 1
12V DC x 1: Trigger for screen control
RS-232 serial control
9 pin x 1
IR receiver x 2
Input terminals
Video signal input
HDMI (HDCP 2.2) x 3
Environmental Requirements
Operating temperature
0°C–40°C at sea level
Operating relative humidity
10%–90% (without condensation)
Operating altitude
0–1499 m at 0°C–35°C
1500–3000 m at 0°C–30°C (with
High Altitude Mode on)
Storage temperature
-20°C–60°C at sea level
Storage humidity
10%–90% RH (without condensation)
Storage altitude
30°C@ 0~12,200m above sea level
Transporting
Original packing or equivalent is recommended
Repairing
Please visit below website and choose your country to
find your service contact window.
http://www.benq.com/welcome
Control
USB
Type-A x 1: Media reader/drive, Firmware
download (1.5A)
Type-A x 1: Power supply (2.5A)
Mini-B x 1
44 Specifications
Page 45
Dimensions
380 mm (W) x 127 mm (H) x 263 mm (D)
263
380
127
Unit: mm
45 Specifications
Page 46
Timing chart
Supported timing for HDMI (HDCP) input
• PC timings
Vertical
Resolution Mode
Frequency
(Hz)
VGA_60 59.940 31.469 25.175 V V V
640 x 480
720 x 400 720 x 400_70 70.087 31.469 28.3221
800 x 600
1024 x 768
1152 x 864 1152 x 864_75 75 67.5 108
1024 x
576@60Hz
1024 x
600@65Hz
1280 x 720 1280 x 720_60 60 45.000 74.250 V ▲ ▲
1280 x 768 1280 x 768_60 59.870 47.776 79.5 V V V
1280 x 800
1280 x 1024
1280 x 960
1360 x 768 1360 x 768_60 60.015 47.712 85.500 V V
1440 x 900 WXGA+_60 59.887 55.935 106.500 V V
1400 x 1050 SXGA+_60 59.978 65.317 121.750 V V
1600 x 1200 UXGA 60.000 75.000 162.000 V
1680 x 1050 1680 x 1050_60 59.954 65.290 146.250 V V
640 x 480@67Hz MAC13 66.667 35.000 30.240
832 x 624@75Hz MAC16 74.546 49.722 57.280
1024 x
768@75Hz
1152 x
870@75Hz
1920 x
1080@60Hz
1920 x
1200@60Hz
1920x1080@120
HZ
VGA_72 72.809 37.861 31.500
VGA_75 75.000 37.500 31.500
VGA_85 85.008 43.269 36.000
SVGA_60 60.317 37.879 40.000 V V V
SVGA_72 72.188 48.077 50.000
SVGA_75 75.000 46.875 49.500
SVGA_85 85.061 53.674 56.250
SVGA_120
(Reduce
Blanking)
XGA_60 60.004 48.363 65.000 V V V
XGA_70 70.069 56.476 75.000
XGA_75 75.029 60.023 78.750
XGA_85 84.997 68.667 94.500
XGA_120
(Reduce
Blanking)
BenQ Notebook
Timing
BenQ Notebook
Timing
WXGA_60 59.810 49.702 83.500 V V V
WXGA_75 74.934 62.795 106.500
WXGA_85 84.880 71.554 122.500
WXGA_120
(Reduce
Blanking)
SXGA_60 60.020 63.981 108.000 V V
SXGA_75 75.025 79.976 135.000
SXGA_85 85.024 91.146 157.500
1280 x 960_60 60.000 60.000 108 V V
1280 x 960_85 85.002 85.938 148.500
MAC19 75.020 60.241 80.000
MAC21 75.06 68.68 100.00
1920 x 1080_60
(CEA-861)
1920 x 1200_60
(Reduce
Blanking)
1920X1080_120 120.000 135.000 297 V
119.854 77.425 83.000 V
119.989 97.551 115.5 V
60.00 35.820 46.996
64.995 41.467 51.419
119.909 101.563 146.25 V
60 67.5 148.5 V ▲ ▲
59.95 74.038 154 V V V
Horizontal
Frequency
(kHz)
Pixel
Frequency
(MHz)
Supported 3D format
Field
Sequential
Top Bottom Side by Side
46 Specifications
Page 47
1920x1200@120
HZ
3840 x 2160
3840 x 2160
• ▲: support auto-detect 3D and manually set 3D format. If source can output CEA861 720p/1080p and color
space is RGB with 3D inforframe then 3D auto detect function is also workable.
• V: support manually set 3D format
• Video timings
1920X1200_120
(Reduce
Blanking)
3840 x 2160_30
For 4K2K model
3840 x 2160_60
For 4K2K model
(Only HDMI 2.0
support)
119.909 152.404 317.00 V
30 67.5 297
60 135 594
Horizontal
Timing Resolution
Frequency
(kHz)
480i 720 (1440) x 480 15.73 59.94 27 V
480p 720 x 480 31.47 59.94 27 V
576i 720 (1440) x 576 15.63 50 27
576p 720 x 576 31.25 50 27
720/50p 1280 x 720 37.5 50 74.25 ▲ ▲ ▲
720/60p 1280 x 720 45.00 60 74.25 V ▲ ▲ ▲
1080/24P 1920 x 1080 27 24 74.25 ▲ ▲ ▲
1080/25P 1920 x 1080 28.13 25 74.25
1080/30P 1920 x 1080 33.75 30 74.25
1080/50i 1920 x 1080 28.13 50 74.25 ▲
1080/60i 1920 x 1080 33.75 60 74.25 ▲
1080/50P 1920 x 1080 56.25 50 148.5 ▲ ▲
1080/60P 1920 x 1080 67.5 60 148.5 V ▲ ▲
1080/120p 1920 x1080 135 120 297 V
2160/24P
2160/25P
2160/30P
2160/50P
2160/60P
3840 x 2160 (Only
HDMI 2.0 support)
3840 x 2160 (Only
HDMI 2.0 support)
3840 x 2160 (Only
HDMI 2.0 support)
3840 x 2160 (Only
HDMI 2.0 support)
3840 x 2160 (Only
HDMI 2.0 support)
54 24 297
56.25 25 297
67.5 30 297
112.5 50 594
135 60 594
Vertical
Frequency
(Hz)
Dot Clock
Frequency
(MHz)
Supported 3D format
Field
Sequential
Frame
Packing
Top
Bottom
Side by
Side
• ▲: support auto detect 3D and manually set 3D format
• V: support manually set 3D format
Color Depth Table
Display format (refresh rate) Chroma subsampling 8 Bit 10 Bit 12 Bit
4:4:4 V
4K/60p (60 Hz)
4K/60p (50 Hz)
4K/30p (30 Hz)
4K/24p (24 Hz)
4:2:2 V V
4:2:0 V V V
4:4:4 V
4:2:2 V V
4:2:0 V V V
4:4:4 V V V
4:2:2 V V V
4:2:0 V V V
4:4:4 V V V
4:2:2 V V V
4:2:0 V V V
47 Specifications
Page 48
1080P/60P (60 Hz)
1080P/50P (50 Hz)
1080P/30P (30 Hz)
1080P/24P (24 Hz)
4:4:4 V V V
4:2:2 V V V
4:2:0 V V V
4:4:4 V V V
4:2:2 V V V
4:2:0 V V V
4:4:4 V V V
4:2:2 V V V
4:2:0 V V V
4:4:4 V V V
4:2:2 V V V
4:2:0 V V V
48 Specifications
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