BenQ GW2470H Service Manual
1
Applicable Country & Regions: Global
Service Manual for BenQ:
Version: 2nd
Date: 6-22-2016
Notice:
For RO to input specific “Legal Requirement” in specific NS regarding to responsibility and
liability statements.
Please check BenQ’s eSupport web site, http://esupport.benq.com, to ensure that you have
the most recent version of this manual.
Second Edition (June. 2016)
©
Copyright BenQ Corporation 2016. All Right Reserved.
GW2470H
9H.LDMLA.TB*
Applicable for All Regions
2
Content Index
Abbreviations & Acronyms ........................................................................................................................................ 3
1. About this Manual ................................................................................................................................................... 5
1.1 Important ............................................................................................................................................................ 5
1.2 Trademark .......................................................................................................................................................... 5
2. Introduction ............................................................................................................................................................. 6
2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS. .................................................... 6
2.2 Safety Warning and Notice ................................................................................................................................. 6
2.3 Compliance Statement ....................................................................................................................................... 7
3. General Description ................................................................................................................................................ 8
4. Related service information................................................................................................................................... 8
5. Product Overview ................................................................................................................................................... 9
5.1 Monitor Specifications ........................................................................................................................................ 9
5.2 Panel Inspection Specification.......................................................................................................................... 15
Level 1 Cosmetic / Appearance / Alignment Service ............................................................................................ 22
Visual Inspection & Cleaning .................................................................................................................................. 22
Software/Firmware Upgrade Process .................................................................................................................... 22
Factory mode ........................................................................................................................................................ 29
Adjustment / Alignment Procedure ......................................................................................................................... 37
Level 2 Circuit Board or Standard Parts Replace ment ........................................................................................ 61
Product Exploded View .......................................................................................................................................... 61
Six Angles’ View ..................................................................................................................................................... 63
Product Disassembly/Assembly ............................................................................................................................. 64
Troubleshooting ...................................................................................................................................................... 74
Appendix 1 – Screw List / Torque ........................................................................................................................... 80
3
Abbreviations & Acronyms
A
ADC
Analog to Digital Converter
AFC
Automatic Frequency Control: control signal used to tune to the correct frequency
B
BenQ
BenQ Corporation
BTSC
Broadcast Television System Committee
C
CPU
Central Process Unit
CVBS
Composite Video Blanking and Synchronization
D
DLP
Digital Light Processing / Texas Instruments®
DMD
Digital Micro mirror Device
DRAM
Dynamic RAM
DVI
Digital Visual Interface
DVI-D
Digital Visual Interface-digital
DVI-I
Digital Visual Interface-Integrated
E
EEPROM
Electrically Erasable and Programmable Read Only Memory
F
FLASH
FLASH memory
G
G-TXT
Green Teletext
H
HDMI
High Definition Multimedia Interface, digital audio and video interface
HP
Head Phone
I
I2C
Integrated IC bus
L
LED
Light Emitting Diode
LVDS
Low Voltage Differential Signal, data transmission system for high
M
MOSFET
Metal Oxide Semiconductor Field Effect Transistor
4
N
NC
Not Connected
NVM
Non Volatile Memory: IC containing TV related data (for example, options)
O OSD
On Screen Display
P
PC
Personal Computer
PCB
Printed Circuit Board (or PWB)
R
RC
Remote Control transmitter
RGB
Red, Green and Blue. The primary color signals for TV. By mixing levels of R, G
and B, all colors (Y/C) are
ROM
Read Only Memory
S SDA
Data signal on I2C bus
SDRAM
Synchronous DRAM
SW
Sub Woofer / Software
T
THD
Total Harmonic Distortion
V VGA
Video Graphics Array
Y
YPbPr
Component video (Y= Luminance, Pb / Pr= Color difference signals B-Y and R-Y,
other amplitudes w.r.t. to YUV)
Y/C
Video related signals: Y consists of luminance signal, blanking level and sync; C
consists of color signal.
5
1. About this Manual
The purpose of Service Manual is to provide a guide line to engineers to repair different models. The appearance
and capability is introduced in this Service Manual. It is better for repair engineer to have a rough idea of this
model through reading the Service Manual. Please do pay attention to the item part of the disassembly when
repair the machine and also do the protection of panel any time. When repairing the circuit board, please follow
the requirement of RoHS and refer to the circuit diagram and repairing process that attached in the Service
Manual. The method of firmware updated, the way of using the menu and some information that may be used
when repairing are also attached in the Service Manual that provide repair engineer various choice.
1.1 Important
Only trained service personnel who are familiar with this BenQ Product shall perform service or maintenance to it.
Before performing any maintenance or service, the engineer MUST read the “Important Safety Information”.
1.2 Trademark
6
2. Introduction
This section contains general service information, please read through carefully. It should be stored for easy
access place.
2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS.
The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal
requirement by EU (European Union) for the global electronics industry which sold in EU and some counties also
require this requirement. Any electrical and electronics products launched in the market after June 2006 should
meet this RoHS requirements. Products launched in the market before June 2006 are not required to compliant
with RoHS parts. If the original parts are not RoHS complaints, the replacement parts can be non ROHS
complaints, but if the original parts are RoHS compliant, the replacement parts MUST be RoHS complaints.
If the product service or maintenance require replacing any parts, please confirming the RoHS requirement before
replace them.
2.2 Safety Warning and Notice
Installation
1. Do not use your monitor under any of the following environmental conditions:
Extremely high or low temperature, or in direct sunlight
Dusty places
Highly humid, exposed to rain, or close to water
Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles
Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating items
(including audio amplifiers)
An enclosed place (such as a closet or bookcase) without appropriate ventilation
An uneven or sloping surface
Exposed to chemical substances or smoke
2. Do not block vents and openings by clothes or curtains.
3. Carry the monitor carefully.
4. Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel
surface may occur.
5. Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.
6. Ensure that children do not hang or climb onto the monitor.
7. Keep all packing bags out of reach of children.
7
Operation
1. To protect your eyesight, please refer to the user manual to set the optimal screen resolution and the viewing
distance.
2. To reduce eye fatigue, take a break on a regular basis while using the monitor.
Avoid taking either one of the following actions for a long time. Otherwise, burn marks may occur.
Use the monitor in the aspect ratio of 16:9.
Place a still image (such as an OSD menu, fixed text or image) on the screen.
3. To avoid possible damage to the monitor, do not touch the monitor panel by hand, pen, or any other sharp
objects.
4. Excessively frequent plug and unplug of video connectors (D-sub / HDMI) may cause damage to the monitor.
5. This monitor is designed mainly for personal use. If you want to use the monitor in a public place or a harsh
environment, contact your nearest BenQ service center for assistance.
6. To avoid possible electric shock, do not dissemble or repair the monitor.
7. If a bad smell or an abnormal sound appears to come from the monitor, contact your nearest BenQ service
center for assistance immediately.
Cleaning
1. Ensure that the power is unplugged before cleaning your monitor
2. Use a monitor cleaner and a soft cloth to clean your monitor.
3. Do not use solvents such as alcohol to clean your monitor.
Power
1. To avoid possible damage to the monitor, do not use it in a region where power supply is unstable.
2. Ensure that the power cord is connected to a grounded power outlet before turning on the monitor.
3. Use only the power cord provided by BenQ.
4. Never use a power cord that appears to be damaged or frayed.
5. To avoid possible danger, observe the total electric load when using the monitor with a (multi-outlet)
extension cord.
6. Always turn off the monitor before unplugging the power cord.
2.3 Compliance Statement
Caution: This Optical Storage Product contains a Laser device. Refer to the product specifications and your local
Laser Safety Compliance Requirements.
8
3. General Description
This new LED (light-emitting diode) monitor BenQ GW2470H offers numerous features and functions, for
example:
Panel Type: AMVA+ LED
Minimal space requirements thanks to slim casing
Optimum ergonomic characteristics (totally distortion-free, excellent picture definition and color purity right into
the corners)
Contrast ratio 3000:1(Type), 20M:1 (DCR), brightness 250nits
MAX. resolution (1920X1080)
Presentation of up to 16.7 M colors (in conjunction with an appropriate graphics card)
Automatic scanning of horizontal frequencies from 30 to 83 kHz and refresh rates (vertical frequencies) from
50 to 76 Hz (absolutely flicker-free)
Digital screen controller with microprocessor for storing 8 different display modes
Freely adjustable color alignment for matching the screen colors to the colors of various input and output
devices
Convenient operation via integrated OSD (On-Screen-Display) menu
VESA-DDC compatibility
Plug & play capability
Power management for reducing power consumption when the computer is not in use
This operating manual contains important information you require to start up and run your LED monitor.
This specification defines the requirements for the 24″ MICROPROCESSOR based Multi-mode supported high
resolution color LED monitor. The monitor can be directly connected to general 15-pin VGA connector and 19-pin
HDMI connector. Also support VESA DPMS power management and plug & play function.
Additional information
Due to the nature of Liquid Crystal Display (LCD) technology, the picture resolution is always fixed. For the best
display performance, please set the display resolution to 1920X1080 pixels with an aspect ratio of 16:9. This is
called “Native Resolution” or maximal resolution - that is, the clearest picture. Lower resolutions are displayed on
a full screen through an interpolation circuit. Image blurring across pixel boundaries can occur with the
interpolated resolution depending upon the image type and its initial resolution.
4. Related service information
This Service Manual contains general information. There are 2 levels of service:
Level 1: Cosmetic / Appearance / Alignment Service
Level 2: Circuit Board or Standard Parts Replacement
Service Web Site
eSupport Website:
BenQer: http://esupport.benq.com/v2
ASP: http://esupport.benq.com/
9
5. Product Overview
5.1 Monitor Specifications
GW2470H
D-sub + HDMI 1.4*2
Panel /
Display
Panel Type (TN / VA / IPS)
AMVA+ LED
Panel Model
AUO M238HVN01.0 (SNB)
Panel Size
23.8"(16:9)
Display Area
527.04(H)mm x 296.46(V)mm
Max. Resolution
1920x1080
Pixel Pitch
274.5(H) um x 274.5(V) um
Brightness (Typ.)
250
Contrast Ratio (Typ.) / DCR (Min.)
3000:1 / 20M:1
Viewing Angle (H/V), CR≧10
178/178
Display Colors
16.7million
Response Time
12ms
GtG response Time
4ms
Color space
72% NTSC
Panel maker
AUO
Video
BenQ Senseye
TM
Technology
Yes
Picture mode
Standard / Low Blue Light / Movie / Game / Photo /
s-RGB / ECO / User
Color Temperature Selection
Normal (6500°K) / Reddish (5700°K) / Bluish (9300°K)
/ User Mode
Hor. Frequency (KHz)
30kHz~83KHz
Ver. Frequency (Hz)
50Hz~76Hz
Video Bandwidth (MHz)
205MHz
Audio
Speakers (built-in)
N/A
Audio Mode
N/A
Volume
Yes
Mute
Yes
Input/Output
PC Video Input(VGA)
Yes
DVI Iput
NA
HDMI Input
Yes x2
Audio Line In
NA
Headphone Jack
Yes
Power Supply
Voltage Rating
100-240V
Power-On Mode
35 W
Standby Mode
<0.5W
Power Off Mode
<0.5W
Mechanical
Design
Chassis Colors
Follow ID Artwork
Carton
Brown CTN
Power LED
Green (ON)/ Amber (Standby)
10
Tilt (Up / Down)
-5~20
Kensington Lock
Yes
MNT without stand
3.45KG, L:553mm*:W:50.5mm*H:329.4mm
Multi-language
Support
OSD
17 Languages (English / Francais / Deutsch / Italiano /
Espanol / Polish / Czech / Hungarian /
Serbo-croatian / Romanian / Netherlands / Russian /
Swedish / Protuguese / Japanese / Chinese /
S-Chinese)
Other feature
MHL
NA
Win 7/8/8.1
Yes
Mac compatible
NA
SRGB Pro
Yes
HDMI Color Range Select
Yes
Component color Space select
Yes
Gamma Select
5 steps(2.2~3.0)
Super resolution
NA
Smart focus
NA
Dynamic Power Saving
Yes
Display Mode
Full / Aspect Ratio
On-line Gamma calibration
NA
DC Dimmer
Yes
Low Blue Light+
NA
Low Blue Light
Yes
Accessories
Bundle
Refer to sku list
Label
OSD Low Blue Light label
N/A
OSD UI
New UI
Follow BenQ UI
Regulation
Approvals
Regulation Approvals
See RR table
Others
Bundle Software
NA
11
5.1.1 Certification
Region
Country
Certification
Level
Apply
by
BenQ
Apply by
Vendor
Sample
Request
Document
Type
Standard
BenQ
Information
& Request
Document provide
Target
Date
Actual
Date
BQA
USA
EPEAT
Silver Y
Certificate
IEEE
1680.1
2015/06/
26
BQA
USA
EPEAT
Silver Y
Reports
IEEE
1680.1
2015/06/
26
BQA
USA &
Canada
cTUVus
Y
Certificate
UL60950-
1& CSA
C22.2 No.
60950-1-0
7
For both US
and Canada
use.
2015/06/
26
BQA
USA &
Canada
FCC and IC
Y
DOC
FCC part
15B;
ICES-003
2015/06/
26
BQA
USA &
Canada
FCC and IC
Y
Reports
FCC part
15B;
ICES-003
2015/06/
26
BQC
China
CCC
Y
Certificate
GB4943,
GB9254,
GB17625.
1
Maker:
BENQ
2015/06/
26
BQC
China
CCC
Y
Printing
Permissio
n
GB4943,
GB9254,
GB17625.
1
Maker:
BENQ
2015/06/
26
BQC
China
CCC
Y
Reports
GB4943,
GB9254,
GB17625.
1
Maker:
BENQ
2015/06/
26
BQC
China
China
Energy
Label
Y
Certificate
GB 21520-
2015/06/
26
BQC
China
China
Energy
Label
Y
Reports
GB 21520-
2015/06/
26
BQE
EU
CE
Y
DOC
EN55022;
EN55024
2015/06/
26
BQE
EU
CE
Y
DOI
EN55022;
EN55024
2015/06/
26
BQE
EU
CE
Y
Reports
EN55022;
EN55024
2015/06/
26
BQE
EU
ErP
Y
Reports
2005/32/E
C,
2009/125/
EC, EC No
1275-2008
and its
implement
ation
measurem
ents.
2015/06/
26
BQE
EU
REACH
Y
Evidence
EC No.
1907/2006
& SVHC
lists, No.
552/2009
2015/06/
26
BQE
EU
WEEE
Y
Reports
2002/96/E
C and its
amendme
nts
2015/06/
26
BQE
German
y
Bauart
Y
Certificate
EN60950-
1
2015/06/
26
BQE
Germany Energy
Efficiency
Y
Reports
No
1062/2010
For BQE's
requirement
2015/06/
26
12
Label
BQE
German
y
ISO9241-30
7
Y
Certificate
ISO9241-3
07
2015/06/
26
BQE
German
y
ISO9241-30
7
Y
Reports
ISO9241-3
07
2015/06/
26
BQE
German
y
MPRII
Y
Certificate
MPR II:
MPR
1990: 8 /
MPR1990:
10
2015/06/
26
BQE
German
y
MPRII
Y
Reports
MPR II:
MPR
1990: 8 /
MPR1990:
10
2015/06/
26
BQE
Russia,
Belarus
CU
Y
Certificate
2015/06/
26
BQE
Ukraine
Safety &
EMC DoC
Y
Certificate
IEC
60950-1
2015/06/
26
BQE
Ukraine
UkrSEPRO
Y
Certificate
CISPR22;
CISPR24;
IEC60950-
1
2015/06/
26
BQL
Mexico
Mexico
Energy
Label
Y
Certificate
Law for
Sustainabl
e Energy
Apply by SI
directly
2015/06/
26
BQL
Mexico
Mexico
Energy
Label
Y
Reports
Law for
Sustainabl
e Energy
Apply by SI
directly
2015/06/
26
BQL
Mexico
NOM
Y
Certificate
IEC
60950-1
2015/06/
26
BQP
Australia
MEPS
Y
Certificate
AN/NZS
5815.2 :
2013
2015/06/
26
BQP
Australia
MEPS
Y
Reports
AN/NZS
5815.2 :
2013
2015/06/
26
BQP
Australia
& New
Zealand
RCM
Y
DOC
AS/NZS
CISPR
22 ;
AS/NZS
60950.1
BQP
Australia
& New
Zealand
RCM
Y
Reports
AS/NZS
CISPR
22 ;
AS/NZS
60950.1
BQP
India
E-waste(WE
EE)
Y
Reports
India
E-waste
2015/06/
26
BQP
Japan
PC3R
Y
Evidence
PC Green
Label
System
2015/06/
26
BQP
Japan
PSE
Y
DOC
J60950-1,
J55022
For model
with HDMI
2015/06/
26
BQP
Japan
VCCI
Y
Certificate
V-3/V-4,
J55022
Please also
list J55022
2015/06/
26
BQP
Japan
VCCI
Y
Reports
V-3/V-4,
J55022
Please also
list J55022
2015/06/
26
BQP
Kazakhs
tan
CU
Y
Certificate
2015/06/
26
13
BQP
Korea
e-Standby
Y
Certificate
Ministry of
Knowledg
e
Economy
Notificatio
n No.
2008-116
2015/06/
26
BQP
Korea
e-Standby
Y
Reports
Ministry of
Knowledg
e
Economy
Notificatio
n No.
2008-116
2015/06/
26
BQP
Korea
KC
Y
Certificate
K60950-1
For safety
approval
2015/06/
26
BQP
Korea
KCC
Y
Certificate
KN22,
KN24,
K00022
(CISPR22)
, K00024
(CISPR24)
2015/06/
26
BQP
Korea
KCC
Y
Reports
KN22,
KN24,
K00022
(CISPR22)
, K00024
(CISPR24)
2015/06/
26
BQP
Kuwait
KUCAS
Y
Certificate
IEC
60950-1
2015/06/
26
BQP
Saudi
Arabia
SASO
Y
Certificate
IEC
60950-1
2015/06/
26
BQP
Singapo
re
PSB
Y
Certificate
IEC
60950-1
2015/06/
26
BQP
Singapo
re
PSB
Y
Evidence
IEC
60950-1
2015/06/
26
BQP
Taiwan
BSMI
Y
Authorizati
on
CNS1433
6;
CNS1343
8
2015/06/
26
BQP
Taiwan
BSMI
Y
Certificate
CNS1433
6;
CNS1343
8
2015/06/
26
BQP
Taiwan
BSMI
Y
Reports
CNS1433
6;
CNS1343
8
2015/06/
26
BQP
Taiwan
Taiwan
Energy
Label
Y
Certificate
2015/06/
26
BQP
Taiwan
Taiwan
Energy
Label
Y
Reports
2015/06/
26
BQP
Turkey
CE
Y
DOC
EN55022;
EN55024
2015/06/
26
BQP
Turkey
CE
Y
DOI
EN55022;
EN55024
2015/06/
26
BQP
Turkey
CE
Y
Reports
EN55022;
EN55024
2015/06/
26
Internati
onal
CB
Scheme
CB
Y
Certificate
IEC
60950-1
Includes JP
deviation
2015/06/
26
Internati
onal
CB
Scheme
CB
Y
Reports
IEC
60950-1
Includes JP
deviation
2015/06/
26
14
Internati
onal
Internati
onal
Energy Star
Y
Certificate
ENERGY
STAR
Program
Requirem
ents for
Displays
2015/06/
26
Internati
onal
Internati
onal
Energy Star
Y
Reports
ENERGY
STAR
Program
Requirem
ents for
Displays
2015/06/
26
Internati
onal
Internati
onal
RoHS &
BenQ GP
Guideline
Y
Evidence
2011/65/E
U &
SUP-QM-
07-02
2015/06/
26
Internati
onal
Internati
onal
TCO
Y
Certificate
TCO
Certified
Displays 6
2015/06/
26
15
5.2 Panel Inspection Specification
Inspection Standards for LCD Modules
16
17
18
19
20
21
22
Level 1 Cosmetic / Appearance / Alignment Service
Visual Inspection & Cleaning
Cleaning Always unplug your monitor from the wall outlet before cleaning. Clean the LED monitor surface with a
lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered.
Your monitor should never be placed near or over a radiator or heat source, or in a built-in installation unless
proper ventilation is provided.
Never push objects or spill liquid of any kind into this product.
Software/Firmware Upgrade Process
Upgrade by 715GT089-B
F/W Upgrade SOP for TSUMO88CDT9
1.Materials list
ISP JIG: 715GT089-B/C VGA cable
TPV P/N: 089G728 GAA DB
PC Monitor USB cable
TPV P/N: 089G1758 X
USB port driver ISP tool: V4.5.183 New F/W
23
2.Connection
3.Install USB driver.
3.1. When insert the USB cable to PC USB port, will pop up a Hardware Wizard to help you
install the USB driver if you use this ISP board first time. You can install it successfully as the
below instruction step by step.
Remark: The USB driver files path: (e.g: D:\FTC100103(Mstar)\FTCUSB.INF)
24
Click “Finish” to
complete the
USB serial port
driver
installation.
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