GL2706PQ Series
LCD Monitor
User Manual
Copyright
Copyright © 2016 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)
Power Safety
Please follow these safety instructions for best performance, and long life for your monitor.
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must
be used.
Care And Cleaning
• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD
monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass
cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
source, or in a built-in installation unless proper ventilation is provided.
• Never push objects or spill liquid of any kind into this product.
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Servicing
Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
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Table of Contents
Copyright ......................................................................................................................................2
Getting started .............................................................................................................................5
Getting to know your monitor ................................................................................................7
Front view.................................................................................................................................................... 7
Back view ..................................................................................................................................................... 7
Input and output ports.............................................................................................................................. 7
How to assemble your monitor hardware ...........................................................................8
How to detach the base ......................................................................................................................... 12
Adjusting the monitor height ................................................................................................................ 13
Rotating the monitor .............................................................................................................................. 14
Viewing angle adjustment ....................................................................................................................... 15
Using the monitor wall mounting kit ................................................................................................... 16
Getting the most from your BenQ monitor ...................................................................... 17
Downloading the LCD Monitor driver files from the Internet..................................................... 17
How to install the monitor on a new computer .............................................................................. 18
How to upgrade the monitor on an existing computer ................................................................. 19
How to install on Windows 10 system (selected models only) ................................................... 20
How to install on Windows 8 (8.1) system .......................................................................................21
How to install on Windows 7 system ................................................................................................ 22
Menu operation ........................................................................................................................ 23
Navigating the main menu ...................................................................................................... 25
Luminance menu....................................................................................................................................... 25
Color menu ............................................................................................................................................... 26
OSD menu................................................................................................................................................. 26
Language menu ......................................................................................................................................... 26
Recall menu ............................................................................................................................................... 27
Miscellaneous menu................................................................................................................................. 27
Input Select menu..................................................................................................................................... 28
Audio menu ............................................................................................................................................... 28
Troubleshooting ....................................................................................................................... 29
Frequently asked questions (FAQ) ...................................................................................................... 29
Need more help?...................................................................................................................................... 30
Adjusting the screen resolution ............................................................................................ 31
Adjusting the screen refresh rate ......................................................................................... 32
Preset display modes ............................................................................................................... 33
Specifications ............................................................................................................................. 34
4
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Base
Quick Start Guide
Power Cord
(Picture may differ from product supplied
for your region.)
Video Cable: HDMI
(Optional accessory)
Warranty Card
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
5 Getting started
Always keep the product and accessories out of reach of small children.
6 Getting started
Getting to know your monitor
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Front view
1. Control buttons
2. Power button
3. Power LED
Back view
Input and output ports
4. Input and output ports (see Input
and output ports on page 7)
5. Cable management slot
6. Kensington lock slot
1. AC power input jack
2. LINE IN jack
3. LINE OUT jack
4. DVI-D socket
5. HDMI socket
6. DP socket
7 Getting to know your monitor
How to assemble your monitor hardware
1
2
3
• If the computer is turned on you must turn it off before continuing.
• Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. Available input and output jacks may vary depending on
the purchased model.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
Attach the monitor base to the monitor stand.
Tighten the thumbscrew on the bottom of the monitor
base as illustrated.
Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.
8 How to assemble your monitor hardware
You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.
2. Connect the PC video cable
To Connect the DVI-D Cable
Connect the plug of the DVI-D cable (at the end
without the ferrite filter) to the monitor video socket.
Connect the other end of the cable (at the end with the
ferrite filter) to the computer video socket.
Tighten all finger screws to prevent the plugs from
accidentally falling out during use.
To Connect the HDMI Cable
Connect the plug of the HDMI cable to the HDMI port
on the monitor. Connect the other end of the cable to
the HDMI port of a digital output device.
To Connect the DP Cable
Connect the plug of the DP cable to the monitor video
socket. Connect the other end of the cable to the
computer video socket.
The video cables included in your package and the socket
illustrations on the right may vary depending on the product
supplied for your region.
9 How to assemble your monitor hardware
3. Connect the audio cable.
Connect the audio cable to the LINE IN jack on the
rear of the monitor and your computer audio outlet.
4. Connect the headphones.
Connect the headphones to the LINE OUT jack on the
rear of the monitor.
5. Connect the power cable to the monitor.
Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the
other end to a power outlet just yet.
6. Organize the cables.
7. Connect-to and turn-on the power.
Plug the other end of the power cord into a power
outlet and turn it on.
Picture may differ from product supplied for your region.
10 How to assemble your monitor hardware
Turn on the monitor by pressing the power button on
the monitor.
Turn on the computer too, and follow the instructions
in Getting the most from your BenQ monitor on page
17 to install the monitor software.
To extend the service life of the product, we recommend
that you use your computer's power management function.
11 How to assemble your monitor hardware
How to detach the base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.
Please be careful to prevent damage to the monitor. Placing
the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.
2. Remove the monitor base.
Release the thumbscrew on the bottom of the monitor
base and detach the monitor base as illustrated.
2
1
3
12 How to assemble your monitor hardware
Adjusting the monitor height
To adjust the monitor height, hold both the left and the
right sides of the monitor to lower the monitor or lift
it up to the desired height.
• Avoid placing hands on the upper or lower part of the
height-adjustable stand or at the bottom of the monitor, as
ascending or descending monitor might cause personal
injuries. Keep children out of reach of the monitor while
performing this operation.
• If the monitor has been rotated to portrait mode and height adjustment is desired, you
should be noted that the wide screen will keep the monitor from being lowered to its
minimum height.
13 How to assemble your monitor hardware
Rotating the monitor
90
1. Pivot the display.
Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90
degrees.
2. Fully extend the monitor and tilt it.
Gently lift the display up and extend it to the maximum
extended position. Then tilt the monitor.
The monitor should be vertically extended to allow to rotate
from landscape to portrait mode.
3. Rotate the monitor 90 degrees clockwise as
illustrated.
To avoid the edge of the LCD display hitting the monitor base
surface while it is being rotated, do tilt and extend the monitor
to the highest position before you start to rotate the display. You
should also make sure there are no obstacles around the monitor
and there is enough room for cables.
4. Adjust the monitor to the desired viewing
angle.
14 How to assemble your monitor hardware
Viewing angle adjustment
You may position the screen to the desired angle with the monitor tilt, swivel, and height
adjustment functions. Refer to the product specifications for details.
15 How to assemble your monitor hardware
Using the monitor wall mounting kit
The back of your LCD monitor has a VESA standard mount with 100 mm pattern, allowing the
installation of a wall mount bracket. Before starting to install a monitor wall mounting kit,
please read the precautions carefully.
Precautions
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product specifications for
weight information.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
1. Remove the monitor stand.
Lay the screen face down on a clean and well-padded
surface.
Use a screwdriver to loosen the screws on the back of
the monitor. Then remove the monitor stand.
In case you intend to use your monitor on the stand in the
future, please keep the monitor base, monitor stand, and
screws somewhere safe for future use.
2. Follow the instruction manuals of the wall
mount bracket you purchased to complete
the installation.
Use four M4 x 10 mm screws to fix a VESA standard wall
mount bracket to the monitor. Make sure that all screws are
tightened and secured properly. Consult a professional
technician or BenQ service for wall mount installation and
safety precautions.
16 How to assemble your monitor hardware
Getting the most from your BenQ monitor
To gain the most benefit from your new BenQ LCD monitor, you should install the custom
BenQ LCD Monitor driver software as provided on the BenQ local website. See Downloading
the LCD Monitor driver files from the Internet on page 17 for details.
The circumstances under which you connect and install your BenQ LCD Monitor will
determine which process you need to follow to successfully install the BenQ LCD Monitor
driver software. These circumstances relate to which version of Microsoft Windows you are
using, and whether you are connecting the monitor and installing the software onto a new
computer (without existing monitor driver software), or whether you are upgrading an existing
installation (which already has existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its
Follow the wizard instructions. Further details and step-by-step instructions for either an
automatic (new) or upgrade (existing) installation, see:
Found New Hardware wizard.
• How to install the monitor on a new computer on page 18.
• How to upgrade the monitor on an existing computer on page 19.
• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the monitor.
Downloading the LCD Monitor driver files from the Internet
1. Make sure your computer is connected to the Internet.
2. Visit the BenQ local website.
3. Download the correct driver files through the selection of product name, model name,
and file category. The website layout and content may vary by region/country.
4. On your computer, have your driver files extracted into an empty folder. Remember the
file location the files are extracted to.
17 Getting the most from your BenQ monitor
How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for How to upgrade the monitor on an existing computer.
1. Follow the instructions in How to assemble your monitor hardware on page 8.
When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.
2. Check Search for a suitable driver for my device option, and click Next.
3. Look to confirm that the wizard has selected the correct name of your monitor and click
Next.
4. Click Finish.
5. Restart the computer.
18 Getting the most from your BenQ monitor
How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existing monitor driver
software on your Microsoft Windows computer. It is currently tested as compatible for
Windows 8.1, Windows 8, and Windows 7 Operating System (OS).
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.
Installing monitor driver software involves selecting an appropriate information file (.inf) from
the downloaded driver files for the particular model monitor you have connected, and letting
Windows install the corresponding driver files. You need only steer it in the right direction.
Windows has an Upgrade Device Driver Wizard to automate the task and guide you through
the file selection and installation process.
See:
• How to install on Windows 10 system (selected models only) on page 20
• How to install on Windows 8 (8.1) system on page 21
• How to install on Windows 7 system on page 22.
19 Getting the most from your BenQ monitor
How to install on Windows 10 system (selected models only)
1. Open Display Properties.
Go to Start, Settings, Devices, Devices and Printers and right-click the name of your
monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. In the Update Driver Software window, select the option Browse my computer for
driver software
.
7. Click
Browse and locate the driver files downloaded from the Internet as instructed in
Downloading the LCD Monitor driver files from the Internet on page 17.
8. Click Close.
You may be prompted to restart your computer after the driver update is complete.
20 Getting the most from your BenQ monitor
How to install on Windows 8 (8.1) system
1. Open Display Properties.
Move the cursor to the lower-right of the screen or press the Windows + C buttons on the
keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers
and right-click the name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. In the Update Driver Software window, select the option Browse my computer for
driver software
7. Click Browse and locate the driver files downloaded from the Internet as instructed in
Downloading the LCD Monitor driver files from the Internet on page 17.
8. Click Close.
You may be prompted to restart your computer after the driver update is complete.
.
21 Getting the most from your BenQ monitor
How to install on Windows 7 system
1. Open Display Properties.
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. In the
driver software
Update Driver Software window, select the option Browse my computer for
.
7. Click Browse and locate the driver files downloaded from the Internet as instructed in
Downloading the LCD Monitor driver files from the Internet on page 17.
8. Click Close.
You may be prompted to restart your computer after the driver update is complete.
22 Getting the most from your BenQ monitor
Menu operation
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All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD
menu to adjust all the settings on your monitor.
1. Press to display the main menu.
2. Press / to move the highlight to a menu item and then press to select that item.
3. Repeat the previous step until the desired adjustment is made.
4. To return to the previous menu or exit the menu, press repeatedly until it disappears.
No. Name Function
Input Select
Exit
• Opens the Input Select menu.
• Opens the Color Mode menu. You can select a picture mode that
best suits the type of images shown on the screen.
• Standard: For basic PC application.
• Game: For playing video games.
• Cinema: For viewing videos.
• Scenery: For viewing photos.
• Text: For reading e-books or documents.
• Exits OSD menu.
• Press for 2~3 seconds to open Low Blue Light menu. This
function decreases the blue light emitted from the display to
reduce the risk of blue light exposure to your eyes. You can select
Mode 1 to reduce a small amount of blue light, or select Mode
2/Mode 3 to have more blue light reduction.
Left
• Opens the ECO menu.
• For Up/Decrease adjustment.
• Press for 10 seconds to enable/disable Power Key Lock.
Right
• Opens the Volu me menu.
• For Down/Increase adjustment.
23 Menu operation
No. Name Function
567
Menu/Enter
Power
Power indicator
• OSD = On Screen Display.
• *
• Activates the main menu.
• Enters sub menus.
• Press for 10 seconds to enable/disable OSD Lock.
• Turns the power on or off.
• Lights blue when the monitor is turned on.
• Lights orange when the monitor is in standby mode.
24 Menu operation
Navigating the main menu
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Press the Main Menu hot key to access the main menu. See Menu operation on page 23 for
details.
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
Main Menu
Luminance Recall
Color Miscellaneous
OSD Input Select
Language Audio
Luminance menu
Item Function Range
Brightness Adjusts the balance between light and dark shades. 0 to 100
Contrast Adjusts the degree of difference between darkness
0 to 100
and lightness.
25 Navigating the main menu
Color menu
Item Function Range
Color 9300K
7500K
6500K
User
Preset
Applies a cool tint to the image and is factory
pre-set to the PC industry standard white color.
Allows video and still photographs to be viewed
with natural coloring.
Applies a warm tint to the image and is factory
pre-set to the news print standard white color.
The blend of the Red, Green and Blue primary
colors can be altered to change the color tint of
the image. Go to the succeeding
G (green), and B (blue) menus to change the
R (red),
settings.
Decreasing one or more of the colors will
reduce their respective influence on the color
tint of the image. (e.g. if you reduce the Blue
level the image will gradually take on a yellowish
tint. If you reduce Green, the image will become
a magenta tint.)
This is the factory default color.
• R (0~100)
• G (0~100)
• B (0~100)
OSD menu
Item Function Range
H. Position Adjusts the horizontal position of the OSD menu. 0 to 100
V. Position Adjusts the vertical position of the OSD menu. 0 to 100
OSD Time
Adjusts the display time of the OSD menu. 5 to 30 sec.
Language menu
Item Function Range
Language Sets the OSD menu language. • English
• Français
• Deutsch
• Italiano
• Polski
• Español
• Nederlands
• 日本語
• 简体中文
• Русский
• Česky
26 Navigating the main menu
Recall menu
Item Function Range
Recall All
Resets all settings to the factory default values.
Miscellaneous menu
Item Function Range
Sharpness
DDC CI
Display
Information
Adv. Contrast
Adjusts the clarity and visibility of the edges of the
subjects in the image.
Allows the monitor settings to be set through the
software on the PC.
DDC/CI, short for Display Data Channel/Command Interface,
which was developed by Video Electronics Standards
Association (VESA). DDC/CI capability allows monitor
controls to be sent via the software for remote diagnostics.
Displays the current monitor property settings.
The function is to automatically detect the distribution
of an input visual signal, and then to create the optimal
contrast.
• Yes
• No
1 to 5
• On
• Off
• On
• Off
Display Mode
Overdrive
Opening Logo
DP Format
This feature is provided to allow aspect ratios other than
16:9 to be displayed without geometric distortion.
The options under Display Mode will be different depending
on the input signal sources.
Full
• Scales the input image to fill the screen. Ideal
for 16:9 aspect images.
Aspect
• The input image is displayed without
geometric distortion filling as much of the
display as possible.
Slightly enlarges the input image. Use this feature to hide
annoying edge noise if present around your image.
Sets whether to show the BenQ logo when the monitor
is turned on.
• Off
• 1
• 2
• 3
• On
• Off
Sets a correct DP format for the DP input. • 1.1
• 1.2
27 Navigating the main menu
Input Select menu
Item Function Range
AUTO
Audio menu
Item Function Range
Volu me
Mute
Digital Audio
Automatically selects a valid input signal when the
monitor is turned on.
Manually selects a valid input signal when the monitor
is turned on.
Adjusts the audio volume. 0 ~ 100
Mutes the audio input. • On
Selects a valid audio input. • HDMI
• DVI
• HDMI
• DPManual
• Off
• DP
28 Navigating the main menu
Troubleshooting
Frequently asked questions (FAQ)
The image is blurred.
Read the instructions in Adjusting the screen resolution on page 31, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions in Adjusting the screen resolution on page 31. Select the native
resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration.
It has a yellow, blue or pink appearance.
Go to Recall, and then choose Yes to reset the color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
No image can be seen.
Is the prompt on the display illuminated in blue?
• If the LED is illuminated in blue and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read Preset display modes on page 33.
• If there is a message Out of Range on the screen during computer boot up process, this
means computer compatibility caused by operating system or graphic card. The system will
adjust the refresh rate automatically. Just wait until the operating system is launched.
Faint shadow from the static image displayed is visible on the screen.
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
29 Troubleshooting
Is the prompt on the display illuminated in orange?
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If the LED is illuminated in orange, the power management mode is active. Press any button on
the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers.
Read the instructions in Adjusting the screen resolution on page 31, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Display Mode function to set a proper aspect ratio for the input sources. See
Preset display modes on page 33 for details.
The image is displaced in one direction.
Read the instructions in Adjusting the screen resolution on page 31, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
The OSD controls are inaccessible.
To unlock the OSD controls when it is preset to be locked, press and
hold (Menu) key for 10 seconds.
No sound can be heard from the connected external speakers.
• Check whether the LINE IN/LINE OUT connection is properly made.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from www.BenQ.com for more support and local customer service.
30 Troubleshooting
Adjusting the screen resolution
Due to the nature of liquid crystal display (LCD) technology, the picture resolution is always
fixed. For the best display performance, please set the display to its maximum resolution that is
the same with the monitor aspect ratio. This is called “Native Resolution” or maximal resolution
– that is, the clearest picture. Lower resolutions are displayed on a full screen through an
interpolation circuit. Image blurring across pixel boundaries can occur with the interpolated
resolution depending upon the image type and its initial resolution.
To find out the monitor aspect ratio and native resolution of the purchased model, please check the Specification
page.
• To take full advantage of LCD technology you should select the native resolution setting of your PC screen as
described below. Be aware that not all PC video cards provide this resolution value. If yours doesn't, check
with the video card manufacturer's website for an updated driver for your particular model PC video card
which supports this resolution. Software video drivers are often updated and available for new hardware video
resolutions. If necessary, you may need to replace and update the PC video card hardware to be able to
support the native resolution of the monitor.
• Depending on the operating system on your PC, different procedures should be followed to adjust the screen
resolution. Refer to the help document of your operating system for details.
1. Open Display Properties and select the Settings tab.
You can open Display Properties by right-clicking on the Windows desktop and selecting
Properties from the pop-up menu.
2. Use the slider in the ‘Screen area’ section to adjust the screen resolution.
Select the recommended resolution (maximum resolution) then click Apply.
If you select some other resolution, be aware that this other resolution is interpolated and may not accurately
display the screen image as well as it could do at the native resolution setting.
3. Click OK then Yes.
4. Close the Display Properties window.
If your input source does not provide an image which is the same with the monitor aspect ratio,
the displayed image may appear stretched or distorted. To maintain the original aspect ratio,
image scaling options can be found in the “Display Mode” adjustment.
31 Adjusting the screen resolution
Adjusting the screen refresh rate
You don’t have to choose the highest possible refresh rate on an LCD display, because it is not
technically possible for an LCD display to flicker. The best results are obtained by using the
factory modes already set in your computer. Check next chapter to see the factory modes: Preset
display modes on page 33
Depending on the operating system on your PC, different procedures should be followed to adjust the screen
resolution. Refer to the help document of your operating system for details.
1. Double click the Display icon in Control Panel.
2. From the Display Properties window, select the Settings tab and click the Advanced
button.
3. Select the Adapter tab, and select an appropriate refresh rate to match one of the
applicable factory modes as listed in the specification table.
4. Click Change, OK, then Yes.
5. Close the Display Properties window.
.
32 Adjusting the screen refresh rate
Preset display modes
DVI / HDMI / DP
Incoming display mode (Input timing)
Resolution 2560 x 1440
Input signal
Aspect ratio 16:9
640x480@60Hz v
640x480@75Hz v
800x600@60Hz v
800x600@75Hz v
1024x768@60Hz v
1024x768@75Hz v
1280x800@60Hz v
1280x720@60Hz v
1280x1024@60Hz v
1280x1024@75Hz v
1600x900@60Hz v
1680x1050@60Hz v
1920x1080@60Hz v
2560x1440@60Hz v
To make sure the above timing works, check the compatibility and specifications of your graphics card first.
Image disruption may occur as a result of signal frequency differences from graphics cards which
do not correspond with the usual standard. This is not, however, an error. You may improve this
situation by altering an automatic setting.
33 Preset display modes
Specifications
Display type
Panel type
Display area
Native (maximum) resolution
Aspect ratio
Colors
Contrast / Brightness
Dynamic contrast ratio
Response time
Viewing angle (left/right, up/down)
Hor. Frequency (KHz)
Ver. Frequency (Hz)
27 wide-screen, QHD, LED backlight monitor
TN panel
596.74 x 335.66 mm
2560 x 1440
16:9
16.7 million
1000:1 / 350 cd/m2 (typical)
20000000: 1 (typical)
5 ms. 1 ms (GtG)
170, 160 (CR>10)
30 - 89 kHz Multi- frequency monitor
50 - 75 Hz modes within these parameters
Controls 5 buttons and Power key
Max. power consumption
Power saving mode
Input signal
55 W
< 0.5 W
DVI-DL + DP 1.2 + HDMI 1.4
Speaker
Temperature (operating)
Air humidity (operating)
1 W x 2
0 °C - 40 °C
10% - 90%
Operating voltage 100 - 240 V, 50/60 Hz
Tilt (down/up)
Swivel (left/right)
Height adjustment
Pivot
Dimensions (H x W x D)
-5° ~ 20°
360°/360°
120 mm
0° ~ 90° clockwise
533.17 x 622.6 x 229.88 mm (Highest)
413.17 x 622.6 x 229.88 mm (Lowest)
Weight (without stand and base)
Weight
The specifications are subject to change without prior notice.
3.8 kg
6.2 kg
6/17/16
34 Specifications
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