BenQ EX2780Q User manual

LCD Monitor

User Manual

Gaming Monitor | EX Series

Copyright

Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

2

Power Safety

0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must
be used.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge
the battery. Do not cover the power adapter with paper or other objects that will reduce
cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the
unit if it is damaged or exposed to excess moisture.

Care And Cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.

3

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need
to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and
identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.

• Contact your place of purchase or visit the local website from www.BenQ.com for more
support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate
your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

4

Typographics

Icon / Symbol Item Meaning

Warning Information mainly to prevent the damage to components,

data, or personal injury caused by misuse and improper
operation or behavior.

Tip Useful information for completing a task.

Note Supplementary information.

In this document, the steps needed to reach a menu may be shown in condensed form, for
example: Menu > System > Information.

5

Table of Contents

Copyright ......................................................................................................................................2

Getting started .............................................................................................................................8

Getting to know your monitor ............................................................................................. 10

Front view.................................................................................................................................................. 10

Back view ................................................................................................................................................... 10

Connections .............................................................................................................................................. 11

Getting to know your remote control ................................................................................ 12

Front view.................................................................................................................................................. 12

Installing the battery ................................................................................................................................ 13

How to assemble your monitor hardware ........................................................................ 15

How to detach the stand and the base ............................................................................................... 20

Using the monitor wall mounting kit (Models with VESA standard mounting holes) ............. 21

Getting the most from your BenQ monitor ...................................................................... 22

How to install the monitor on a new computer .............................................................................. 23

How to upgrade the monitor on an existing computer ................................................................. 24

How to install on Windows 10 system .............................................................................................. 25

How to install on Windows 8 (8.1) system .......................................................................................26

How to install on Windows 7 system ................................................................................................ 27

How to adjust your monitor ................................................................................................. 28

The remote control................................................................................................................................. 28

The control panel..................................................................................................................................... 29

5-way controller and basic menu operations .................................................................................... 30

Working with the hot keys.................................................................................................................... 32

Working with the HDR Mode key.................................................................................................... 33

Adjusting screen brightness automatically (Bright Intelligence Plus)............................................ 34

Working with HDR technology............................................................................................................ 34

Adjusting volume quickly........................................................................................................................ 35

Choosing an audio scenario................................................................................................................... 35

Adjusting display mode ........................................................................................................................... 36

Choosing an appropriate picture mode.............................................................................................. 36

Connecting the monitor to your MacBook series product ........................................................... 36

Enabling color vision accessibility (Color Weakness).................................................................. 36

Activating FreeSync.................................................................................................................................. 37

Working with Video Format Support technology............................................................................ 37

Navigating the main menu ...................................................................................................... 38

Input menu ............................................................................................................................................... 39

Picture menu .......................................................................................................................................... 40

Color menu .............................................................................................................................................. 42

Audio menu ............................................................................................................................................. 45

6

Eye Care menu ....................................................................................................................................... 47

Custom Key menu ................................................................................................................................49

System menu ...........................................................................................................................................50

Troubleshooting ........................................................................................................................53

Frequently asked questions (FAQ)....................................................................................................... 53

Need more help?...................................................................................................................................... 56

7/12/19

Getting started

When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

Quick Start Guide

CD-ROM

Power Cord
(Picture may differ from product supplied
for your region.)

8 Getting started

Remote Control
(RC-0011, with one CR2032 battery)

Remote Control Holder

Video Cable: HDMI

Video Cable: DP
(Optional accessory)

Video Cable: DP to mini DP
(Optional accessory)

Video Cable: USB-C™

The length of USB-C™ cable should be less
than 1 meter to make the connection easy.

Audio Cable
(Optional accessory)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

9 Getting started

Getting to know your monitor

31422

97

10

11 128

6

13

14

5

Front view

Back view

1. Volume knob

2. Speakers

3. Light sensor / proximity sensor / IR
receiver (for remote control)

4. Power indicator

5. Speakers

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

6. Control buttons

7. Power button

8. Headphone jack

9. HDMI socket x 2

10. DisplayPort socket

11. USB-C™ port (for data transfer only)

12. Cable cover

13. AC power input jack

14. Kensington lock slot

10 Getting to know your monitor

Connections

PC / Notebook

Headphone

The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.

For detailed connection methods, see page 18.

11 Getting to know your monitor

Getting to know your remote control

1

2

4

5
6

7
8

9

10

11

12

3

Front view

No. Name Key Description

1 Power key Turns the power on or off.

2 OK key • Enters sub menu.

• Confirms the selection.

3 Navigation keys • Goes to the previous menu item.

• For up / increase adjustment

Enters sub menus.

• Goes to the next menu item.

• For down / decrease adjustment.

• Returns to the previous menu.

• Exits OSD menu.

4 HDR Mode

key

Accesses a list of HDR options. Press repeatedly to cycle through
these options. See Working with the HDR Mode key on page 33
for more information.

5 B.I.+ key Enables / disables B.I.+ function. See Adjusting screen brightness

automatically (Bright Intelligence Plus) on page 34 for more

6 Low Blue

Light key

7 Mute key Mutes / unmutes the volume.

information.

Accesses a list of Low Blue Light options. Press repeatedly to
cycle through these options. See Low Blue Light on page 48 for
more information.

key

8 Volume down

12 Getting to know your remote control

Decreases the volume.

No. Name Key Description

2

1

2

1

9 Input source

key

10 Menu key • Activates OSD main menu.

11 Audio

Scenario key

12 Volume up key Increases the volume.

OSD = On Screen Display.

Accesses a list of available input sources. Press repeatedly to
cycle through these options.

• (When the hotkey menu has been activated) Closes the hotkey
menu.

Accesses a list of audio scenario options. Press repeatedly to
cycle through these options.

Installing the battery

1. Turn over the remote control. Remove
the battery cover as illustrated.

2. Press down the upper part of the battery
so you can remove the battery from the
lower part as illustrated.

3. Remove the battery insulation sheet.

13 Getting to know your remote control

4. Replace the provided battery (CR2032)

2

1

onto the battery holder properly. Make
sure that the positive terminal (+) faces
upward.

5. Replace the battery cover.

The remote control is ready to use now.

1

2

• Keep the remote control and the battery out of reach of children.

• The remote control supplied with this product contains a coin / button cell battery. If the coin / button cell
battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.

• If the remote control will not be used for an extended period of time, remove the battery.

14 Getting to know your remote control

How to assemble your monitor hardware

2

1

• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. Available input and output jacks may vary depending on
the purchased model.

• Avoid finger pressure on the screen surface.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded
surface.

Attach the monitor stand to the monitor base as
illustrated until it locks in place.

Raise the thumbscrew lid and tighten the thumbscrew
as illustrated. Then push the lid back.

15 How to assemble your monitor hardware

Orient and align the stand arm with the monitor, then
push them together until they click and lock into place.

Tighten the screws that fix the stand to the monitor.

To secure or release a screw, a flat-head screwdriver or a
coin is required.

Depending on the monitor size, there may be more than one
screw that fixes the stand to the monitor. The illustrations in
this document are for your reference only and may look
different from the appearance of the product.

Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.

You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.

Your monitor is an edge-to-edge monitor and should be
handled with care. Avoid finger pressure on the screen
surface. Excessive force on the display is prohibited.

16 How to assemble your monitor hardware

2. Remove the cover of the cable management

2

1

system.

The stand arm also works as a cable management
system that helps keep the cables neat and clean. Slide
the cable cover up to align the marking on the cable
cover with the unlock icon on the stand arm. Remove
the cover as illustrated. You can have one power cord,
two video cables, and one audio cable routed together.

Pass a cable through the cable management hole on the
stand arm first while cabling. Start with the ones with
bigger connectors.

Allow enough cable length while cabling to avoid loose
connection and to save the pins or socket connectors from
being bent or broken.

3. Connect the power cable to the monitor.

Pass the cable through the cable management hole on
the stand arm first.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the

other end to a power outlet just yet.

17 How to assemble your monitor hardware