BenQ EW2750ZE, EW2750ZC, EW2755ZH, EW3270ZH, EW277HDR User Manual

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E Series LCD Monitor User Manual

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Copyright © 2015 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

Power Safety

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

• For EW2750ZL/EW2750ZE/EW2750ZC/EW2755ZH, the power adapter is manufactured by Asian Power Devices (DA-50F19).

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Please follow these safety instructions for best performance, and long life for your monitor.

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Care And Cleaning

• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat source, or in a built-in installation unless proper ventilation is provided.

• Never push objects or spill liquid of any kind into this product.

Servicing

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

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Table of Contents

Copyright ......................................................................................................................................2

Getting started .............................................................................................................................5

Getting to know your monitor ................................................................................................7

Front view.................................................................................................................................................... 7

Back view ..................................................................................................................................................... 7

Connection ...................................................................................................................................................8

How to assemble your monitor hardware ........................................................................ 10

How to detach the stand and the base ............................................................................................... 15

Getting the most from your BenQ monitor ...................................................................... 16

How to install the monitor on a new computer .............................................................................. 17

How to upgrade the monitor on an existing computer ................................................................. 18

How to install on Windows 8 (8.1) system .......................................................................................19

How to install on Windows 7 system ................................................................................................ 20

How to adjust your monitor ................................................................................................. 21

The control panel..................................................................................................................................... 21

Basic menu operation ............................................................................................................................. 22

Picture optimization ................................................................................................................................ 24

Customizing the hot keys....................................................................................................................... 24

Adjusting display mode ........................................................................................................................... 24

Choosing an appropriate picture mode.............................................................................................. 25

Connecting the monitor to your MacBook series product ........................................................... 25

Navigating the main menu ...................................................................................................... 26

Display menu ............................................................................................................................................. 27

Picture menu ............................................................................................................................................. 29

Picture Advanced menu ......................................................................................................................... 31

Audio menu ............................................................................................................................................... 35

System menu ............................................................................................................................................. 36

Troubleshooting ....................................................................................................................... 40

Frequently asked questions (FAQ) ...................................................................................................... 40

Need more help?...................................................................................................................................... 42

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5 Getting started

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

Quick Start Guide

CD-ROM

Power Cord (Picture may differ from product supplied for your region.)

Power Adapter

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6 Getting started

Video Cable: D-Sub

Video Cable: HDMI (Optional accessory)

Video Cable: MHL (Optional accessory for models with MHL inputs)

Audio Cable (Optional accessory)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

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7 Getting to know your monitor

Getting to know your monitor

Front view

Back view

1. Control buttons

2. Power button

3. D-Sub socket

4. HDMI socket

5. HDMI socket HDMI / MHL socket (for models with MHL inputs)

6. Audio Line In

7. Headphone jack

8. Speakers

9. DC power input jack

10. Kensington lock slot

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

810

3 4

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8 Getting to know your monitor

Connection

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 12 - 13.

EW50

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9 Getting to know your monitor

EW2755ZH

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10 How to assemble your monitor hardware

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Attach the monitor stand to the monitor base as illustrated until it locks in place.

Tighten the screw on the bottom of the monitor base as illustrated.

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11 How to assemble your monitor hardware

Orient and align the stand arm with the monitor, then push them together until they click and lock into place.

Tighten the screw that fixes the stand to the monitor.

To secure or release a screw, a screwdriver or a coin is required.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

Your monitor is an edge to edge monitor and should be handled with care. Adjust the screen angle by placing your hands on the top and on the base of the monitor as illustrated. Excessive force on the display is prohibited.

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12 How to assemble your monitor hardware

2. Connect the PC video cable.

To Connect the D-Sub Cable

Connect the plug of the D-Sub cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidently falling out during use.

Either

To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

To Connect the MHL Cable (selected models only)

Connect the plug of the MHL cable to the HDMI / MHL port of the monitor. Connect the other end of the cable to the MHL port of the digital output device.

Not all mobile devices are MHL-enabled, consult with your mobile device dealer to verify MHL capabilities.

If there is more than one video transmission method available to you, you might want to take the picture quality of each video cable into consideration before making the connection.

- Better quality: HDMI, MHL

- Good quality: D-Sub

The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region.

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13 How to assemble your monitor hardware

3. Connect the audio cable.

Connect the audio cable between the socket on the rear of the monitor (Line In) and your computer audio outlet.

You may connect headphones to the headphone jack found next to the Line In jack of the monitor.

4. Connect the power cable to the monitor.

Connect the power cord to the power adapter. Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet.

5. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

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14 How to assemble your monitor hardware

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page

16 to install the monitor software.

To extend the service life of the product, we recommend that you use your computer's power management function.

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15 How to assemble your monitor hardware

How to detach the stand and the base

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

2. Remove the monitor stand.

Release the screw that fixes the stand to the monitor. Then pull the monitor stand backward away from the monitor.

To secure or release a screw, a screwdriver or a coin is required.

3. Remove the monitor base.

Release the screw on the bottom of the monitor base and detach the monitor base as illustrated.

In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use.

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16 Getting the most from your BenQ monitor

Getting the most from your BenQ monitor

To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software. These circumstances relate to which version of Microsoft Windows you are using, and whether you are connecting the monitor and installing the software onto a new computer (without existing monitor driver software), or whether you are upgrading an existing installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the monitor to your computer), Windows will automatically recognize the new (or different) hardware, and will launch its

Found New Hardware wizard.

Follow the wizard instructions until it asks you to select a monitor model. At that point, click the

Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate

monitor model. Further details and step-by-step instructions for either an automatic (new) or upgrade (existing) installation, see:

• How to install the monitor on a new computer on page 17.

• How to upgrade the monitor on an existing computer on page 18.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an Administrator or as a member of the Administrators group in order to install the monitor driver software. Furthermore, if your computer is connected to a network which has security access requirements, network policy settings may prevent you from installing software on your computer.

• To check the name of the purchased model, refer to the specification label on the back of the monitor.

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17 Getting the most from your BenQ monitor

How to install the monitor on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.

1. Follow the instructions in How to assemble your monitor hardware on page 10.

When Windows starts, it will automatically detect the new monitor and launch the Found New

Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device Drivers.

2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

3. Check Search for a suitable driver for my device option, and click Next.

4. Check the option for CD-ROM drives (uncheck all others) and click Next.

5. Look to confirm that the wizard has selected the correct name of your monitor and click

Next.

6. Click Finish.

7. Restart the computer.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You should instead be following the instructions for How to upgrade the monitor on an existing computer.

To find the suitable driver files for the purchased model, refer to the following table.

Driver files Suitable models

EW2750 EW2750ZL / EW2750ZE / EW2750ZC

EW2755 EW2755ZH

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18 Getting the most from your BenQ monitor

How to upgrade the monitor on an existing computer

This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 8.1, Windows 8, and Windows 7 Operating System (OS).

Installing monitor driver software involves selecting an appropriate information file (.inf) on the BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting Windows install the corresponding driver files from the CD. You need only steer it in the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process.

See:

• How to install on Windows 8 (8.1) system on page 19

• How to install on Windows 7 system on page 20.

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

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19 Getting the most from your BenQ monitor

How to install on Windows 8 (8.1) system

1. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is

the drive letter designator for the CD-ROM drive).

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

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20 Getting the most from your BenQ monitor

How to install on Windows 7 system

1. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the

Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

9. Select the correct folder name of your monitor from provided driver list, and click

Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

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21 How to adjust your monitor

How to adjust your monitor

The control panel

No. Name Description

1. Control keys Accesses the functions or menu items displayed on the screen, right next to each key.

2. Power key Turns the power on or off.

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22 How to adjust your monitor

Basic menu operation

All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor.

1. Press any of the control keys.

2. The hot key menu is displayed. The top three controls are custom keys and are designated for particular functions.

3. Select (Menu) to access the main menu.

Low Blue Light

Picture Mode

Volume

Exit

Low Blue Light

Picture Mode

Volume

Exit

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23 How to adjust your monitor

4. In the main menu, follow the icons next to the control keys to make adjustments or selection. See Navigating the main menu on page 26 for details on the menu options.

Controlling the display with Display Pilot

You are provided with the Display Pilot software that works as an alternative to control the display. Download and install from www.benq.com or from the supplied CD (if came with the CD).

To find out more about the software, go to System > Options > User Manual in the Display

Pilot

No.

OSD in hot key

OSD icon

in main

Function

Custom Key 1

• By default, the key is the hot key for Low Blue Light /

Low Blue Light Plus

. To change the default settings,

see Customizing the hot keys on page 24.

• For Up/Increase adjustment.

Custom Key 2 • By default, the key is the hot key for Picture Mode.

To change the default settings, see Customizing the

hot keys on page 24.

• For Down/Decrease adjustment.

Custom Key 3

• By default, the key is the hot key for Volume . To change the default settings, see Customizing the hot

keys on page 24.

• Enters sub menus.

• Selects menu items.

Menu • Activates the main menu.

• Returns to the previous menu.

Exit Exits OSD menu.

• OSD = On Screen Display. The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after a few seconds of no key activity.

• To unlock the OSD controls, press and hold any key for 10 seconds.

Supported operating systems: Windows 7, Windows 8, and Windows 8.1.

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24 How to adjust your monitor

Picture optimization

The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the Auto

Adjustment

function. Go to Display and Auto Adjustment to optimize the currently displayed

image to the screen.

If you wish, you can always adjust the screen geometric settings manually using geometry menu items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can use to check for screen color, grayscale and line gradient display.

1. Run the test program auto.exe from CD-ROM. You could also use any other image, such as the desktop of your operating system. However, we recommend that you use auto.exe. As you run auto.exe, a test pattern displays.

2. Press any of the control keys to bring up the hot key menu. Select (Menu) to access the main menu.

3. Go to Display and Auto Adjustment.

4. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), select Pixel

Clock

and adjust the monitor until the noise disappears.

5. If you notice a horizontal noise, select Phase and adjust the monitor until the noise disappears.

Customizing the hot keys

The top 3 control keys (also called custom keys) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys.

1. Press any of the control keys to bring up the hot key menu, and press

(Menu) to

access the main menu.

2. Go to System.

3. Select the custom key you want to change.

4. In the sub menu, select a function that can be accessed by this key. A pop-up message will appear, showing that the setup is complete.

Adjusting display mode

To display images of aspect ratio other than 16:9 and size other than the panel size of your purchased model, you can adjust the display mode on the monitor.

1. Press any of the control keys to bring up the hot key menu, and press (Menu) to access the main menu.

2. Go to Picture Advanced and Display Mode.

3. Select an appropriate display mode. The setting will take effect immediately.

When you connect a digital input signal using a digital (MHL or HDMI) cable to your monitor, the Auto

Adjustment

function will be disabled, because the monitor will automatically display the best image.

Please ensure that the connected graphic card on your computer is set to the native resolution of the monitor when you use the

Auto Adjustment function.

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25 How to adjust your monitor

Choosing an appropriate picture mode

Your monitor provides various picture modes that are suitable for different types of images. See Picture Mode on page 31 for all the available picture modes.

Go to Picture Advanced and Picture Mode for a desired picture mode. If Low Blue Light /

Low Blue Light Plus is preferred, press the first control key (Custom Key 1) and select one

of the low blue light modes from the list.

Connecting the monitor to your MacBook series product

While the monitor is connected to your MacBook series product, switch to M-book mode which represents MacBook’s color matching and visual representation on your monitor.

1. Connect your monitor to the MacBook series product.

2. Go to Picture Advanced and Picture Mode.

3. Select M-book. The setting will take effect immediately.

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26 Navigating the main menu

Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.

Press any of the control keys to bring up the hot key menu, and press (Menu) to access the main menu. See Basic menu operation on page 22 for details.

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

For more information on each menu, please refer to the following pages:

• Display menu on page 27

• Picture menu on page 29

• Picture Advanced menu on page 31

• Audio menu on page 35

• System menu on page 36

The OSD menu languages may differ from the product supplied to your region, see Language on page 37 under

System and OSD Settings for more details.

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27 Navigating the main menu

Display menu

1. Select (Menu) from the hot key menu.

2. Use or to select Display.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Display

Picture

Picture Advanced

Audio

System

Mode: Standard

Auto Adjustment

Input

H. Position

V. Position

Pixel Clock

Phase

Item Function Range

Auto Adjustment Optimizes and adjusts the screen settings

automatically for you.

Not applicable to a digital input signal.

Input Use this to change the input to that appropriate to

your video cable connection type.

• D-Sub

• HDMI 1

• HDMI 2

H. Position Adjusts the horizontal position of the screen image. 0 to 100

V. Position Adjusts the vertical position of the screen image. 0 to 100

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28 Navigating the main menu

Pixel Clock Adjusts the pixel clock frequency timing to

synchronize with the analog input video signal. See also: Picture optimization on page 24.

Not applicable to a digital input signal.

0 to 100

Phase Adjusts the pixel clock phase timing to synchronize

with the analog input video signal. See also: Picture optimization on page 24.

Not applicable to a digital input signal.

0 to 63

Item Function Range

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29 Navigating the main menu

Picture menu

1. Select (Menu) from the hot key menu.

2. Use or to select Picture.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

100 100

100

Display

Picture

Picture Advanced

Audio

System

Mode: Standard

Normal

Bluish

Reddish

User Define

Brightness

Contrast

Sharpness

Gamma

Color Temperature

Black Level

Hue

Saturation

Item Function Range

Brightness Adjusts the balance between light and dark shades. 0 to 100

Contrast Adjusts the degree of difference between darkness and

lightness.

0 to 100

Sharpness Adjusts the clarity and visibility of the edges of the subjects

in the image.

1 to 10

Gamma Adjusts the tone luminance. The default value is 3 (the

standard value for Windows).

• 0

• 1

• 2

• 3

• 4

• 5

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30 Navigating the main menu

Color Temperature

Normal

Allows video and still photographs to be viewed

with natural coloring. This is the factory default color.

Bluish Applies a cool tint to the image and is factory

pre-set to the PC industry standard white color.

Reddish Applies a warm tint to the image and is factory

pre-set to the news print standard white color.

User Define

The blend of the Red, Green and Blue primary colors can be altered to change the color tint of the image. Go to the succeeding R (red),

G (green), and B (blue) menus to change the

settings. Decreasing one or more of the colors will reduce their respective influence on the color tint of the image. (e.g. if you reduce the Blue level the image will gradually take on a yellowish tint. If you reduce Green, the image will become a magenta tint.)

• R (0~100)

• G (0~100)

• B (0~100)

Black Level Adjusts the luminance of the dark areas in an image. 0 ~ 32

Hue Adjusts the degree of how we perceive colors. 0 ~ 100

Saturation Adjusts the purity degree of colors. 0 ~ 100

AMA Improves the gray level response time of the LCD panel. • OFF

• High

• Premium

Reset Color Resets the custom color settings to the factory defaults. • YES

• NO

Item Function Range

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31 Navigating the main menu

Picture Advanced menu

functions, their settings and related items will not appear on the menu.

1. Select (Menu) from the hot key menu.

2. Use or to select Picture Advanced.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Display

Picture

Picture Advanced

Audio

System

Mode: Standard

Picture Mode

Senseye Demo

HDMI RGB PC Range

Super Resolution

Smart Focus

Dynamic Contrast

Display Mode

Overscan

Standard

Low Blue Light

Cinema

Game

Photo

sRGB

Eco

M-book

Item Function Range

Picture Mode

Select a picture mode that best suits the type of images shown on the screen.

Standard For basic PC application.

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32 Navigating the main menu

Low Blue Light

Low Blue Light Plus

Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes.

The value for each Low Blue Light / Low Blue Light

Plus

mode indicates how much blue light is decreased

compared with the

Standard picture mode.

Multimedia

/ Standard

For viewing multimedia files.

Web Surfing

Entertainm ent

For web surfing.

Office For office works or office

environment.

Reading / Dark Room

Reading: For reading e-books or

documents.

Dark Room: For viewing files in a

dim light.

Cinema Simulates the experience of movie theater and

recommended for viewing videos.

Game For playing video games.

Photo For viewing still images.

sRGB For better color matching representation with

the peripheral devices, such as printers, digital cameras, etc.

Eco For saving electricity with low power

consumption by providing minimum brightness for all running programs.

M-Book Minimizes the visual differences between the

monitor and the connected MacBook series product.

User Applies a combination of picture settings defined

by users.

Senseye Demo

Displays the preview of screen images under the selected mode from Picture Mode. The screen will be divided into two windows; the left window demonstrates images of Standard mode, while the right window presents the images under the specified mode.

• ON

• OFF

Item Function Range

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33 Navigating the main menu

HDMI RGB PC Range

Determines the range of color scales. Select an option that matches the RGB range setting on the connected HDMI or MHL device.

• RGB (0 ~

255)

• RGB (16 ~

235)

Super Resolution

Simulates high-resolution images by increasing pixel density of low-resolution ones.

• ON

• OFF

• Demo

Smart Focus

This feature provides a highlight area to focus on certain content, e.g. a YouTube video or a game in windowed mode.

Size Determines the size of the highlight area. • Small

• Large

• OFF

H. Position

Adjusts the horizontal position of the highlight area.

0 ~ 100

V. Position

Adjusts the vertical position of the highlight area. 0 ~ 100

Scaling Scales the highlight area. 0 ~ 100

Dynamic Contrast

The function is to automatically detect the distribution of an input visual signal, and then to create the optimal contrast.

0 to 5

Display Mode

This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion.

The options under Display Mode will be different depending on the input signal sources.

Depending on your selection of

Picture Mode, different Display

Mode

option is pre-set. Change the setting if needed.

Full Scales the input image to fill the screen. Ideal for

16:9 aspect images.

Aspect The input image is displayed without geometric

distortion filling as much of the display as possible.

Overscan Slightly enlarges the input image. Use this feature to hide

annoying edge noise if present around your image.

Available only when the input source is HDMI, MHL, or D-Sub (VGA converted from Component).

• ON

• OFF

Item Function Range

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34 Navigating the main menu

Color Format

Determines the color space (RGB or YUV) based on the detected video signal.

You might need to manually set the Color Format if colors shown on the monitor screen do not display properly.

If the input source is HDMI or MHL, color format is not selectable. In other words,

Color Format is automatically set depending on the

input video source.

RGB For D-Sub (VGA) input source from PC.

YUV For D-Sub (Component converted from VGA)

input source from a video device.

Item Function Range

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35 Navigating the main menu

Audio menu

1. Select (Menu) from the hot key menu.

2. Use or to select Audio.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Volu me Adjusts the audio volume. 0 ~ 100

Mute Mutes the audio input. • ON

• OFF

Audio Only mode

(for models with MHL inputs)

If enabled, allows to output audio signal from the built-in speakers even without video source.

• ON

• OFF

Audio Select

Allow users to select the audio source or let the

monitor detect it automatically.

• PC Audio

• HDMI Audio

• Auto Detect

Display

Picture

Picture Advanced

Audio

System

Mode: Standard

Volume

Mute

Audio Only Mode

Audio Select

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36 Navigating the main menu

System menu

1. Select (Menu) from the hot key menu.

2. Use or to select System.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Display

Picture

Picture Advanced

Audio

System

Mode: Standard

Language

Display Time

OSD Lock

5 Sec.

10 Sec.

15 Sec.

20 Sec.

25 Sec.

30 Sec.

OSD Settings

Custom Key 1

Custom Key 2

Custom Key 3

DDC/CI

HDMI Auto Switch

Auto Power Off

Resolution Notice

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37 Navigating the main menu

Item Function Range

OSD Settings

Language Sets the OSD menu language.

The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region.

• English

• Français

• Deutsch

• Italiano

• Español

• Polski

• Česky

• Magyar

• SiCG/BiH/CRO

• Română

• Nederlands

• Русский

• Svenska

• Português

• 日本語

• 繁體中文

• 简体中文

Display Time

Adjusts the display time of the OSD menu. • 5 sec.

• 10 sec.

• 15 sec.

• 20 sec.

• 25 sec.

• 30 sec.

OSD Lock Prevents all the monitor settings from being

accidentally changed. When this function is activated, the OSD controls and hotkey operations will be disabled.

To unlock the OSD controls, press and hold any key for 10 seconds.

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38 Navigating the main menu

Custom Key 1

Sets the function to be accessed by custom key 1. • Volu me

• Color

Temperature

• Black Level

• Low Blue Light

/ Low Blue Light Plus

• Super

Resolution

• Smart Focus

• Picture Mode

• Display Mode

• Brightness

• Contrast

• Input

• Mute

Custom Key 2

Sets the function to be accessed by custom key 2.

Custom Key 3

Sets the function to be accessed by custom key 3.

DDC/CI Allows the monitor settings to be set through the software

on the PC.

DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.

• ON

• OFF

HDMI Auto Switch

When this function is activated, HDMI or HDMI / MHL port will be in the input auto select loop. Otherwise, HDMI or HDMI / MHL can only be selected by input select or by hot key.

• ON

• OFF

Auto Power Off

Sets the time to power off the monitor automatically in power saving mode.

•

OFF

• 10min.

• 20min.

• 30min.

Resolution Notice

Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor.

• ON

• OFF

Information Displays the current monitor property settings.

• Input

• Current Resolution

• Optimum

Resolution

(best with the monitor)

• Model Name

Item Function Range

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39 Navigating the main menu

Reset All Resets all mode, color and geometry settings to the

factory default values.

• YES

• NO

Item Function Range

Page 40

40 Troubleshooting

Troubleshooting

Frequently asked questions (FAQ)

The image is blurred.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting the refresh rate" section on the link

"Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction

losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to Picture and Reset Color, and then choose YES to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen.

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the "Preset display modes" section from the link "Adjusting the Screen Resolution".

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41 Troubleshooting

Faint shadow from the static image displayed is visible on the screen.

• Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

Is the prompt on the display illuminated in orange?

If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Is the prompt on the display not illuminated at all?

Check the power supply mains socket, the external power supply and the mains switch.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources. See

Display Mode on page 33 for details.

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10 seconds.

No sound can be heard from the built-in speakers.

• Check whether the desired cable to input audio signals is properly connected. See Connect

the audio cable. on page 13 for details.

• Increase the volume (volume may be muted or too low).

• Remove your headphone and/or external speakers. (If they are connected to the monitor, the built-in speakers are automatically muted.)

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42 Troubleshooting

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or e-mail us at: Support@BenQ.com.

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).

• Check whether the headphone jack is properly connected.

• If the external speakers are USB-powered, check whether the USB connection is OK.

• Increase the volume (volume may be muted or too low) on the external speakers.

Sound cannot be muted.

• Restart your computer.

• Update the graphics and/or audio driver.