LCD Monitor
User Manual
EW2430
EW2730
Copyright
Copyright © 2011 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness
for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication
and to make changes from time to time in the contents hereof without obligation of BenQ
Corporation to notify any person of such revision or changes.
Please follow these safety instructions for best performance,
and long life for your monitor.
Power Safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must
be used.
Care And Cleaning
• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD
monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass
cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
source, or in a built-in installation unless proper ventilation is provided.
• Never push objects or spill liquid of any kind into this product.
Servicing
Do not attempt to service this product yourself, as opening or removing covers may expose you to
dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as
dropping or mishandling occurs, contact qualified service personnel for servicing.
Table of Contents
Copyright .......................................................................................................................... 2
Disclaimer ......................................................................................................................... 2
Getting started .................................................................................................................. 4
Getting to know your monitor ........................................................................................ 6
Front view ........................................................................................................................................6
Back view .........................................................................................................................................6
Connection ......................................................................................................................................7
Getting to know the remote control ............................................................................... 8
Front view ........................................................................................................................................8
Installing the battery ........................................................................................................................9
How to assemble your monitor hardware .................................................................... 10
How to detach the stand base .......................................................................................................14
Using the monitor wall mounting kit ..........................................................................................15
Getting the most from your BenQ monitor ................................................................. 16
How to install the monitor on a new computer ..........................................................................17
How to upgrade the monitor on an existing computer ..............................................................18
How to install on Windows 7 system ...........................................................................................19
How to install on Windows Vista systems ...................................................................................20
How to install on Windows XP system ........................................................................................21
Picture optimization ...................................................................................................... 22
How to adjust your monitor .......................................................................................... 23
The control panel ..........................................................................................................................23
Hot key mode ................................................................................................................................24
Main menu mode ..........................................................................................................................25
Troubleshooting ............................................................................................................. 39
Frequently asked questions (FAQ) ...............................................................................................39
Need more help? ............................................................................................................................41
1. Getting started
When unpacking please check you have the following items. If any are missing or damaged, please
contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Base
Quick Start Guide
CD-ROM
Remote Control
(EW2730 only)
Power Cord
(Picture may differ from product supplied
for your region.)
Video Cable: D-Sub
4 Getting started
Audio Cable
USB Cable
Video Cable: DVI-D
(Optional accessory for models with DVI
inputs, sold separately)
Video Cable: HDMI
(Optional accessory for models with
HDMI inputs, sold separately)
Consider keeping the box and packaging in storage for use in the future when you may need to transport
the monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.
5 Getting started
2. Getting to know your monitor
4
1
322
Front view
1. USB port x 4 (downstream;
connecting to USB devices)
2. Speakers
3. Power button
4. Remote control sensor (EW2730
only)
Back view
5
6
9
78 11 1213
Above diagram may vary depending on the model.
10
5. Control buttons
6. AC Power Input jack
7. Headphone jack
8. Audio Line In
9. Audio Line Out
10.HDMI socket x 2
11. DVI-D socket
12.D-Sub socket
13.USB port x 1 (upstream; connecting
to the PC)
14.Kensington lock slot
15.VESA wall mount
14
6 Getting to know your monitor
Connection
Headphone
Speakers
Gaming
console
PC/Notebook
Blu-ray player
USB peripherals
The following connection illustrations are for your reference only. For cables that are not supplied
with your product, you can purchase them separately.
For detailed connection methods, see page 11 - 13.
7 Getting to know your monitor
3. Getting to know the remote control
1
2
3
7
6
4
5
8
9
10
11
13
12
Front view
1. Mute button Mutes the volume.
2. Input source button Switches between different video signals that may be connected to
your monitor.
3. Display mode button Switches display mode.
4. Volume up button Increases the volume.
5. Volume down button Decreases the volume.
6. Brightness button Adjusts the balance between light and dark shades.
7. Enter button Enters sub menu and select items.
8. Menu button Activates OSD main menu and return to the previous menu.
9. Power button Turns the power on or off.
10.Senseye mode button Switches to different Senseye modes.
11. Contrast button Adjusts the degree of difference between darkness and lightness.
12.Navigation buttons Adjusts settings or moves to different sub menus.
13.Exit button Exits OSD.
OSD = On Screen Display.
8 Getting to know the remote control
Installing the battery
1
2
1. Turn over the remote control. Remove the battery
cover as illustrated.
2. Remove the battery insulation sheet.
3. Replace the provided battery onto the battery holder
properly. Make sure that the positive terminal (+)
faces upward.
4. Replace the battery cover.
The remote control is ready to use now.
9 Getting to know the remote control
4. How to assemble your monitor hardware
1
2
If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor.
Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate
voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor
surround and controls.
Protect the monitor and screen by clearing a flat open area
on your desk and placing a soft item like the monitor
packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
While holding the monitor firmly against the desk, pull
the monitor stand arm upwards clear of the monitor.
Orient and align the stand base socket with the end of the
stand arm, then push them together.
Tighten the thumbscrew on the bottom of the monitor
base as illustrated.
Gently attempt to pull them back apart to check that they
have properly engaged.
Carefully lift the monitor, turn it over and place it upright
on its stand on a flat even surface.
10 How to assemble your monitor hardware
You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.
2. Connect the video cable.
To Connect the D-Sub Cable
Connect the plug of the D-Sub cable (at the end without
the ferrite filter) to the monitor video socket. Connect the
other end of the cable (at the end with the ferrite filter) to
the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
-5
O
~ +20
O
To Connect the DVI-D Cable
Connect the plug of the DVI-D cable (at the end without
the ferrite filter) to the monitor video socket. Connect the
other end of the cable (at the end with the ferrite filter) to
the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
To Connect the HDMI Cable
Connect the plug of the HDMI cable to one of the two
HDMI ports on the monitor.
Connect the other end of the cable to the HDMI port of a
digital output device.
The video cable included in your package and the socket illustrations on the right may vary depending on
the LCD model.
If there is more than one video transmission method available to you, you might want to take the picture
quality of each video cable into consideration before making the connection.
- Better quality: HDMI / DVI-D
- Good quality: D-Sub
11 How to assemble your monitor hardware
3. Connect the audio cable.
To Input Audio Signals
Connect the provided audio cable between the socket on
the rear of the monitor (Line In) and your computer
audio outlet.
To check the available audio inputs that go with each
video source, see
Video sources and the available
audio inputs on page 34.
To Output Audio Signals
You are provided with the following options to output
audio from the monitor:
• You may connect headphones to the headphone jack
found on the back side of the monitor. See picture on the
right.
• If you prefer using external speakers, please also use
another audio cable (usually supplied with the speakers)
to connect the monitor (Line Out) to the input/Line In
jack of the speaker.
• Or you can output audio using the built-in speakers on
the monitor.
The output priority of the audio signals detected on your monitor is headphone jack, Line Out socket, and
the built-in speakers. Your monitor scans for available sockets and outputs audio signals in this order if
audio cables are connected properly.
A headphone should be connected to the headphone jack only; connection to other jacks may cause
damage to the headphone. If you prefer to output the audio signals to external speakers or other sound
systems, use Audio Line Out on the monitor.
12 How to assemble your monitor hardware
4. Connect USB Devices.
TV OUT
PDIF-OUT
SDIF-OUT
I
I. Connect the USB cable between the PC and the monitor
(via the upstream USB port at the back). This upstream
USB port transmits data between the PC and the USB
devices connected to the monitor.
II. Connect USB devices via other USB ports
(downstream) on the monitor. These downstream USB
ports transmit data between connected USB devices and
the upstream port.
See picture on the right.
5. Connect the power cable to the monitor.
II
Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the other
end to a power outlet just yet.
6. Connect-to and turn-on the power.
Plug the other end of the power cord into a power outlet
and turn it on.
Picture may differ from product supplied for your region.
Turn on the monitor by pressing the power key.
Turn on the computer too, and follow the instructions in
Getting the most from your BenQ monitor on page
16 to install the monitor software.
To extend the service life of the product, we recommend
that you use your computer's power management
function.
13 How to assemble your monitor hardware
How to detach the stand base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before unplugging
the monitor signal cable.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.
2. Release the thumbscrew on the bottom of the
monitor base and detach the monitor base as
illustrated.
1
2
3
14 How to assemble your monitor hardware
Using the monitor wall mounting kit
The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the
installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please
read the precautions carefully.
Precautions:
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material is stable to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
1. Remove the monitor base.
Lay the screen face down on a clean and well-padded
surface.
2. Remove the monitor stand.
Slightly push the hinge cap on the upper part of the
monitor stand toward the monitor as illustrated. The cap
shall be released.
Use a a cross-pointed screwdriver to release the screws
that fixing the monitor stand to the monitor. The use of a
magnetic-head screwdriver is recommended to avoid of
losing the screws.
Then pull the monitor stand backward away from the
monitor.
In case you intend to use your monitor on the stand in the
future, please keep the monitor base, monitor stand, and
screws somewhere safe for future use.
3. Follow the instruction manuals of the wall mount
bracket you purchased to complete the installation.
15 How to assemble your monitor hardware
5. Getting the most from your BenQ monitor
To gain the most benefit from your new BenQ color LCD flat screen monitor, you should install
the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.
The circumstances under which you connect and install your BenQ LCD Monitor will determine
which process you need to follow to successfully install the BenQ LCD Monitor driver software.
These circumstances relate to which version of Microsoft Windows you are using, and whether
you are connecting the monitor and installing the software onto a new computer (without existing
monitor driver software), or whether you are upgrading an existing installation (which already has
existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its
Follow the wizard instructions until it asks you to select a monitor model. At that point, click the
Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate monitor
model. Further details and step-by-step instructions for either an automatic (new) or upgrade
(existing) installation, see:
Found New Hardware Wizard.
• How to install the monitor on a new computer on page 17.
• How to upgrade the monitor on an existing computer on page 18.
• If you require a User Name and Password to login to your Windows computer, you must be logged on
as an Administrator or as a member of the Administrators group in order to install the monitor driver
software. Furthermore, if your computer is connected to a network which has security access
requirements, network policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the monitor.
16 Getting the most from your BenQ monitor
How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions.
You should instead be following the instructions for How to upgrade the monitor on an existing computer.
1. Follow the instructions in How to assemble your monitor hardware on page 10.
When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check
4. Check the option for CD-ROM drives (uncheck all others) and click
Search for a suitable driver for my device option, and click Next.
Next.
5. Look to confirm that the wizard has selected the correct name of your monitor and click
Next.
6. Click Finish.
7. Restart the computer.
17 Getting the most from your BenQ monitor
How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existing monitor driver software
on your Microsoft Windows computer. It is currently tested as compatible for Windows XP,
Windows Vista, and Windows 7 Operating System (OS).
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows
and cannot guarantee its operation on those systems.
Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting
Windows install the corresponding driver files from the CD. You need only steer it in the right
direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you
through the file selection and installation process.
See:
• How to install on Windows 7 system on page 19.
• How to install on Windows Vista systems on page 20.
• How to install on Windows XP system on page 21.
18 Getting the most from your BenQ monitor
How to install on Windows 7 system
1. Open Display Properties.
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and
right-click the name of your monitor from the menu.
2. Click the Hardware tab.
3. Click Generic PnP Monitor, and then the Properties button.
4. Click the Driver tab and the Update Driver button.
5. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
6. In the Update Driver Software window, select the option Browse my computer for driver
software
.
7. Click
Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may
be 'D:' or 'E:' or 'F:' etc.
8. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
9. Click Close.
You may be prompted to restart your computer after the driver update is complete.
19 Getting the most from your BenQ monitor
How to install on Windows Vista systems
1. Open Display Settings.
Right-click the desktop and select Personalize from the popup menu.
Select Display Settings from the Personalize appearance and sounds window.
The Display Settings window will display.
2. Click the Advanced Settings button.
The Generic PnP Monitor Properties window will display.
3. Click the Monitor tab and the Properties button.
4. Click Continue in the prompted User Account Control window.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the
software
Update Driver Software window, select the option Browse my computer for driver
.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system – it may
be ‘D:’ or ‘E:’ or ‘F:’ etc.
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.
20 Getting the most from your BenQ monitor
How to install on Windows XP system
1. Open Display Properties.
The quickest shortcut to Display Properties is through the Windows desktop.
Right-click the desktop and select Properties from the popup menu.
Alternatively, the Windows menu to Display Properties is located in Control Panel.
In Windows XP version, Control Panel is located directly under the main Start menu item.
The menu options displayed will depend upon which type of view is selected for your system.
• Under the Classic view, click Start, Control Panel, and Display.
• Under the Category view, click Start, Control Panel, Appearance and Themes, Change
the screen resolution.
The Display Properties window will display.
2. Click the Settings tab and the Advanced button.
The Advanced Display Properties window will display.
3. Click the Monitor tab and select the Plug and Play Monitor from the list.
If there is only one monitor in the list, it will already be selected for you.
4. Click the Properties button.
The Monitor Properties window will display.
If the driver provider is listed as BenQ, and the model matches that of your new monitor, the proper
drivers are already installed, and you need do nothing further. Cancel out of these property windows.
However, if BenQ is not listed as the manufacturer, or the correct model is not currently shown, you
will need to continue with these instructions.
5. Click the Driver tab and the Update Driver button.
The Hardware Update Wizard will display. Follow the wizard instructions noting the steps below:
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer you attached the
monitor to.
7. Check the option Install from a list or specific location and click Next.
8. Check the option
removable media
Please wait while the wizard searches for drives and the BenQ LCD Monitor CD inserted in step 6.
When completes, the wizard should have found and selected the BenQ driver on the CD appropriate to
your monitor model.
Search for the best driver in these locations and also check Search
, then click Next.
9. Select (single-click) the correct name of your monitor from provided driver list on the CD,
and click the Next button.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Finish.
This will close the wizard and return you to the Monitor Properties window.
11. Click Close, OK, and OK.
This will close the Display Properties windows. You may be prompted to restart your computer
after the driver update is complete.
21 Getting the most from your BenQ monitor
6. Picture optimization
The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the AUTO key
function. Press the AUTO key to optimize the currently displayed image to the screen.
When you connect a digital video output using a digital (DVI or HDMI) cable to your monitor,
the AUTO key and the Auto Adjustment function will be disabled, because the monitor will
automatically display the best image.
Please ensure that the connected graphic card on your computer is set to the native resolution of the
monitor when you use the AUTO key function.
If you wish, you can always adjust the screen geometric settings manually using geometry menu
items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can
use to check for screen color, grayscale and line gradient display.
1. Run the test program auto.exe from CD-ROM. You could also use any other image, such as
the desktop of your operating system. However, we recommend that you use auto.exe. As you
run auto.exe, a test pattern displays.
2. Press the AUTO key on the monitor.
3. Press the MENU key to access the monitor On-Screen Display (OSD) menu.
4. Use the or keys to select DISPLAY and press the ENTER key to enter the menu.
5. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), press the
or keys to select Pixel Clock and press the ENTER key. Then press the or keys to
adjust the monitor until the noise disappears.
6. If you notice a horizontal noise, press the or keys to select Phase and press the
ENTER key. Then press the or keys to adjust the monitor until the noise disappears.
22 Picture optimization
7. How to adjust your monitor
6
1
2
3
4
5
The control panel
1. AUTO: Adjusts vertical position, phase, horizontal position and pixel clock automatically.
2. MENU key: Activates OSD main menu and return to the previous menu or exit OSD.
3. /Custom key 1: For Up/Increase adjustment. By default, the key is the hot key for Volume.
To change the default settings, see Custom key 1 on page 37 for more information.
4. /Custom key 2: For Down/Decrease adjustment. By default, the key is the hot key for
Display mode. To change the default settings, see Custom key 2 on page 37 for more
information.
5. ENTER key: Enters sub menus and selects items. This key is also the hot key for Input.
6. Power: Turns the power on or off.
OSD = On Screen Display.
The hot keys will display a graduated scale for adjusting the value of that setting, and will only operate
while the OSD menu is not currently displaying. Hot key displays will disappear after a few seconds of no
key activity. See Hot key mode on page 24.
23 How to adjust your monitor
Hot key mode
The monitor keys perform as hot keys to provide direct access to particular functions whenever
the menu isn't currently displaying on-screen.
Custom key 1
Press the key to display the functions that
can be accessed by this key. Press the or
keys to change the settings if needed.
To change the default settings, see Custom key
1 on page 37 for more information.
By default, the key is the hot key for Volume.
Press the key to display the Vol u m e
indicators. Further press the key will
increase the volume, while the key will
decrease the volume.
Custom key 2
Input hot key
Press the key to display the functions that
can be accessed by this key. Press the or
keys to change the settings if needed.
To change the default settings, see Custom key
2 on page 37 for more information.
By default, the key is the hot key for Display
e. Press the key continually to switch
mod
among Full and Aspect. The setting will take
effect immediately.
See also Display Mode on page 31.
Press the ENTER key to toggle between
different PC video signal inputs that may be
connected to your monitor.
The setting will take effect immediately.
See also Input on page 35.
24 How to adjust your monitor
Main menu mode
DISPLAY
MODE:
Standard
Auto Adjustment
H. Position
V. Position
Pixel Clock
Phase
ENTER MENU
Exit
SelectMove
50
50
50
57
1342
5
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
Press the MENU key to display the following main OSD menu.
There are 5 main OSD menus:
1. Display
2. Picture
3. Picture Advanced
4. Audio
5. System
Use the (up) or (down) keys to
highlight a menu item, and press the
ENTER key to enter the Menu item
settings.
The OSD menu languages may differ from the product supplied to your region, see Language on page 36
under “OSD Settings” for more details.
For more information on each menu, please refer to the following pages:
• Display menu on page 26
• Picture menu on page 28
• Picture Advanced menu on page 30
• Audio menu on page 33
• System menu on page 35
25 How to adjust your monitor
Display menu
DISPLAY
MODE:
Standard
Auto Adjustment
H. Position
V. Position
Pixel Clock
Phase
ENTER MENU
Exit
SelectMove
50
50
50
57
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
DISPLAY and then press the ENTER key
to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press the
MENU button.
Item Function Operation Range
Auto
Adjustment
Optimizes and adjusts the
screen settings automatically
for you. The AUTO key is a
Press the ENTER key to select
this option and make
adjustment.
‘hot key’ for this function.
When you connect a digital
video output using a digital
(DVI or HDMI) cable to
your monitor, the AUTO
key and the
Adjustment
be disabled.
Auto
function will
26 How to adjust your monitor
H. Position Adjusts the horizontal
position of the screen image.
V. Position Adjusts the vertical position
of the screen image.
Pixel Clock Adjusts the pixel clock
frequency timing to
synchronize with the analog
input video signal. Not
applicable to a digital input
signal.
See also: Picture
optimization on page 22.
Phase Adjusts the pixel clock phase
timing to synchronize with
the analog input video
signal.
Not applicable to a digital
input signal.
See also: Picture
optimization on page 22.
Press the or keys to
adjust the value.
0 to 100
0 to 100
0 to 100
0 to 63
27 How to adjust your monitor
Picture menu
3
Brightness
Contrast
Sharpness
Gamma
Color
AMA
Premium
100
50
5
3
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
PICTURE and then press the ENTER key
to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press the
MENU button.
Item Function Operation Range
Brightness Adjusts the balance between
light and dark shades.
Press the key to increase
the brightness and press the
0 to 100
key to decrease the
brightness.
Contrast Adjusts the degree of
difference between darkness
and lightness.
Press the key to increase
the contrast and press the
0 to 100
key to decrease the
contrast.
Sharpness Adjusts the clarity and
visibility of the edges of the
subjects in the image.
Press the key to improve
the crispness of the display
1 to 10
and press the key to have
softness effect on the
display.
Gamma Adjusts the tone luminance.
The default value is 3 (the
standard value for
Windows).
Press the key to increase
the gamma value (tone
becomes darker) and press
1 ~ 5
the key to decrease the
gamma value (tone becomes
lighter).
28 How to adjust your monitor
Color - Press ENTER to enter the Color menu.
Color Temperature Normal: Allows video and
still photographs to be
viewed with natural
coloring. This is the factory
default color.
Bluish: Applies a cool tint to
the image and is factory
pre-set to the PC industry
standard white color.
Reddish: Applies a warm
tint to the image and is
factory pre-set to the news
print standard white color.
Press the or keys to
select this option.
User Mode: The blend of
the Red, Green and Blue
primary colors can be
altered to change the color
tint of the image. Go to the
succeeding Red, Green,
and Blue menus to change
the settings.
Red Tailors the image color tint.
Green
Blue
Decreasing one or more of
the colors will reduce their
respective influence on the
color tint of the image. (e.g.
if you reduce the Blue level
the image will gradually
take on a yellowish tint. If
you reduce Green, the
image will become a
magenta tint.)
Hue Adjusts the degree of how
we perceive colors.
Press the or keys and
the ENTER key to select
Red, Green, or Blue. Then
use the or keys to
make the color adjustments.
Press the or keys to
adjust the value.
Press the or keys to
adjust the value.
0 to 100
0 to 100
Saturation Adjusts the purity degree of
colors.
Reset Color Resets the custom color
settings to the factory
defaults.
Press MENU to leave the Color menu.
AMA Improves the gray level
response time of the LCD
panel.
Press the or keys to
adjust the value.
Press the or keys to
change the settings.
Press the or keys to
change the settings.
0 to 100
• YES
• NO
• Premium
• High
• OFF
29 How to adjust your monitor
Picture Advanced menu
PICTURE ADVANCED
MODE:
Standard
Picture Mode
Senseye Demo
Dynamic Contrast
Display Mode
Color Format
HDMI RGB PC Range
0
Standard
OFF
RGB
RGB(16~235)
ENTER MENU
Exit
SelectMove
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
PICTURE ADVANCED and then press the
ENTER key to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press the
MENU button.
Item Function Operation Range
Picture Mode
Selects a picture mode that
best suits the type of images
shown on the screen.
• Standard - for basic PC
application.
• Movie - for viewing
videos.
• Game - for playing video
games.
• Photo - for viewing still
images.
• sRGB - for better color
matching representation
with the peripheral devices,
such as printers, DSCs, etc.
• Eco - for saving electricity
with low power
consumption by providing
minimum brightness for all
running programs.
Press the or keys to
change the settings.
• Standard
• Movie
• Game
• Photo
• sRGB
• Eco
30 How to adjust your monitor
Senseye Demo Displays the preview of
screen images under the
selected mode from Picture
Mode. The screen will be
divided into two windows;
the left window
demonstrates images of
Standard mode, while the
right window presents the
images under the specified
mode.
Press the or keys to
change the settings.
• ON
• OFF
Dynamic
Contrast
The function is to
automatically detect the
distribution of an input
visual signal, and then to
create the optimal contrast.
Display Mode This feature is provided to
allow aspect ratio’s other
than 16:9 to be displayed
without geometric
distortion.
• Overscan -Slightly enlarges
the input image. Use this
feature to hide annoying
edge noise if present
around your image.
• Full - Scales the input
image to fill the screen.
Ideal for 16:9 aspect
images.
• Aspect - The input image is
displayed without
geometric distortion filling
as much of the display as
possible. 16:9 images will
fill the screen horizontally
while 4:3 images will fill the
screen vertically.
Press the ENTER key to
select this option. Press the
or keys to change
the settings.
Press the or keys to
change the settings.
The options under
Display Mode will be
different depending on
the input signal sources.
Aspect is not available
for a 1920 x 1080
resolution.
0 to 5
• Overscan
• Full
• Aspect
31 How to adjust your monitor
Color Format Determines the color space
(RGB or YUV) based on the
following detected video
signal:
• D-Sub (VGA) from PC:
The default Color Format
is RGB.
• D-Sub (Component) from
a video device: The default
Color Format is YUV.
You might need to
manually set the Color
Format if colors shown on
the monitor screen do not
display properly.
• DVI (for models with DVI
inputs): Color Format is
automatically set to RGB.
• HDMI: Color Format is
not selectable. In other
words, Color Format is
automatically set
depending on the input
video source.
HDMI RGB PC
Range
Determines the range of
color scales. Select an option
that matches the RGB range
setting on the connected
HDMI device.
Press the ENTER key to
select this option. Press the
or keys to change
the settings.
Press the ENTER key to
select this option. Press the
or keys to change
the settings.
• RGB
• YUV
• RGB (0 ~ 255)
• RGB (16 ~ 235)
32 How to adjust your monitor
Audio menu
AUDIO
MODE:
Standard
50
Volume
Mute
Audio Select
OFF
Auto Detect
ENTER MENU
Exit
SelectMove
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select AUDIO
and then press the ENTER key to enter the
menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press the
MENU button.
Item Function Operation Range
Volume Adjusts the audio volume.
Press the key to increase
0 ~ 100
the volume and press the
key to decrease the
volume.
Mute Mutes the audio input.
Audio Select Allow users to select the
audio source or let the
monitor detect it
automatically.
Press the or keys to
change the settings.
Press the or keys to
change the settings.
• ON
• OFF
• PC Audio
• HDMI Audio 1
• HDMI Audio 2
• Auto Detect
33 How to adjust your monitor
Video sources and the available audio inputs
Depending on the input video sources, the available audio inputs may vary. Video sources and the
available audio inputs are as follows:
Available audio selection
Inputs
PC Audio
(Line In)
HDMI Audio 1HDMI Audio
2
Auto Detect
D-Sub (VGA) V V
DVI-D V V
HDMI 1 V V V
HDMI 2 V V V
You may also want to know the recommended audio input for each video source:
Video source Recommended audio input
D-Sub (VGA) PC Audio (Line In)
DVI-D PC Audio (Line In)
HDMI HDMI
34 How to adjust your monitor
System menu
SYSTEM
MODE:
Standard
Input
OSD Settings
Custom key 1
Custom key 2
DDC/CI
CEC
HDMI Auto Switch
Auto Power Off
Information
Reset All
D-sub
OFF
OFF
OFF
ENTER MENU
Exit
SelectMove
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
SYSTEM and then press the ENTER key
to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press the
MENU button.
Item Function Operation Range
Input Use this to change the input
to that appropriate to your
video cable connection type.
Press the or keys to
change the settings.
• D-sub (VGA/
Component)
• DVI
• HDMI 1
• HDMI 2
35 How to adjust your monitor
OSD Settings - Press ENTER to enter the OSD Settings menu.
Language Sets the OSD menu
language.
Press the or keys to
change the settings.
• English
• French
• German
• Italian
• Spanish
• Polish
H. Position Adjusts the horizontal
position of the OSD menu.
V. Position Adjusts the vertical position
of the OSD menu.
Display Time Adjusts the display time of
the OSD menu.
The language options
displayed on your OSD may
differ from those shown on
the right, depending on the
product supplied in your
region.
Press the or keys to
change the settings.
• Japanese
• Czech
• Traditional
Chinese
• Hungarian
• Simplified
Chinese
• Serbo-Croatian
• Romanian
• Dutch
• Russian
• Swedish
• Portuguese
0 to 100
0 to 100
• 5 Sec.
• 10 Sec.
36 How to adjust your monitor
• 15 Sec.
• 20 Sec.
• 25 Sec.
• 30 Sec.
OSD Lock Prevents all the monitor
settings from being
accidentally changed. When
this function is activated, the
OSD controls and hotkey
operations will be disabled.
Press MENU to leave the OSD Settings menu.
Press the or keys to
change the settings.
To unlock the OSD controls
when the OSD is preset to
be locked, press and hold
the "MENU" key for 15
seconds to enter the "OSD
Lock" option and make
changes. Alternatively, you
may use the or keys
to select "NO" in the "OSD
Lock" submenu from the
"OSD Settings" menu, and
all OSD controls will be
accessible.
• YES
• NO
Custom key 1 Sets the function to be
accessed by the custom key.
Custom key 2 Sets the function to be
accessed by the custom key.
DDC/CI* Allows the monitor settings
to be set through the
software on the PC.
Press the ENTER key to select
this option. Press the or
keys to move the highlight
to a menu item and then press
the ENTER key to select that
item.
Press the ENTER key to select
this option. Press the or
keys to move the highlight
to a menu item and then press
the ENTER key to select that
item.
Press the
ENTER key to select
this option. Press the or
keys to change the
settings.
• Picture mode
• Display mode
• Vo l u me
• Mute
• Brightness
• Contrast
• Picture mode
• Display mode
• Vo l u me
• Mute
• Brightness
• Contrast
• ON
• OFF
37 How to adjust your monitor
CEC
(EW2730 only)
When this function is
activated, the monitor can be
switched on or off by the
connected multimedia
device’s remote control
through HDMI connection.
Note that the connected
device is required to support
CEC (Consumer Electronics
Control) feature as well.
Synchronization with other
devices through HDMI
CEC may be available but
not guaranteed.
HDMI Auto
Switch
When this function is
activated, HDMI port will be
in the input auto select loop.
Otherwise, HDMI can only
be selected by input select or
by hot key.
Auto Power Off Sets the time to power off the
monitor automatically in
power saving mode.
Press the ENTER key to select
this option. Press the or
keys to change the
settings.
Press the ENTER key to select
this option. Press the or
keys to change the
settings.
Press the ENTER key to select
this option. Press the or
keys to change the
settings.
• ON
• OFF
• ON
• OFF
• OFF
• 10min.
• 20min.
• 30min.
Information Displays the current monitor
property settings.
• Input
• Current
Resolution
• Optimum
Resolution (best
with the
monitor)
• Model Name
Reset All Resets all mode, color and
geometry settings to the
factory default values.
*DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics
Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for
remote diagnostics.
Press the or keys to
change the settings.
• YES
• NO
38 How to adjust your monitor
8. Troubleshooting
Frequently asked questions (FAQ)
The image is blurred:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by
working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting
the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension
cables. You can minimize these losses by using an extension cable with better conduction quality
or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native
resolution.
Pixel errors can be seen:
One of several pixels is permanently black, one or more pixels are permanently white, one or more
pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration:
It has a yellow, blue or pink appearance.
Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution”
message box to reset the color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the three
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is
bent or broken off, please contact your dealer to get necessary support.
No image can be seen:
Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means
you are using a display mode that this monitor does not support, please change the setting to one
of the supported mode. Please read the “Preset display modes” section from the link "Adjusting
the Screen Resolution".
Faint shadow from the static image displayed is visible on the screen:
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
39 Troubleshooting
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button on
the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running at
its native resolution. To have the optimal display performance of each type of input sources, you
can use the "Display Mode" function to set a proper aspect ratio for the input sources. See Display
Mode on page 31 for details.
The image is displaced in one direction:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
The OSD controls are inaccessible:
• To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU”
key for 15 seconds to enter the “OSD Lock” option and make changes.
• Alternatively, you may use the or keys to select “NO” in the “OSD Lock” submenu
from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.
No sound can be heard from the built-in speakers:
• Check whether the desired cable to input audio signals is properly connected. See To I np u t
Audio Signals on page 12 for details.
• Increase the volume (volume may be muted or too low).
• Remove your headphone and/or external speakers. (If they are connected to the monitor, the
built-in speakers are automatically muted.)
No sound can be heard from the connected external speakers:
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether Line Out is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
Sound cannot be muted:
• Restart your computer.
• Update the graphics and/or audio driver.
40 Troubleshooting
USB devices are not working:
• Check whether upstream and downstream USB are properly connected.
• Install a corresponding USB device driver if available.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
e-mail us at: Support@BenQ.com.
41 Troubleshooting
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