Benq ER3501 User Manual

Page 1

ER Series LCD Monitor User Manual

Page 2

Copyright

Copyright © 2015 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

All other logos, products, or company names mentioned in this manual are the registered trademarks or copyrights of their respective owners, and are used for informational purposes only.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

Power Safety

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

• For ER3501 / ER3501M, the power adapter is manufactured by Delta Electronics, Inc. (ADP-90MD H).

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

Page 3

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Care And Cleaning

• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD Monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat source, or in a built-in installation unless proper ventilation is provided.

• Never push objects or spill liquid of any kind into this product.

Servicing

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Page 4

Table of Contents

Copyright ......................................................................................................................................2

Getting started .............................................................................................................................5

Getting to know your monitor ................................................................................................7

Front view.................................................................................................................................................... 7

Back view .................................................................................................................................................... 7

Connection ...................................................................................................................................................8

How to assemble your monitor hardware ...........................................................................9

How to change cable connection after initial installation ............................................... 13

Using the monitor wall mount set (purchased separately) ............................................ 14

Precautions ................................................................................................................................................ 14

Getting the most from your BenQ Monitor ...................................................................... 16

How to install the monitor driver on a new computer .................................................................. 17

How to upgrade the monitor driver on an existing computer ..................................................... 18

How to install driver on Windows 10 system .................................................................................. 19

How to install driver on Windows 8 (8.1) system .......................................................................... 20

How to install driver on Windows 7 system .................................................................................... 21

How to adjust your monitor ................................................................................................. 22

The control panel..................................................................................................................................... 22

Basic menu operation ............................................................................................................................. 23

Customizing the hot keys ...................................................................................................................... 25

Adjusting display mode ........................................................................................................................... 25

Choosing an appropriate picture mode.............................................................................................. 25

Video source selection in PIP/PBP mode............................................................................................ 25

Navigating the main menu ...................................................................................................... 26

Display menu ............................................................................................................................................. 27

Picture menu ............................................................................................................................................. 29

Picture Advanced menu ......................................................................................................................... 31

Audio menu ............................................................................................................................................... 34

System menu ............................................................................................................................................. 35

Troubleshooting ....................................................................................................................... 38

Frequently asked questions (FAQ) ...................................................................................................... 38

Need more help?...................................................................................................................................... 40

Page 5

Getting started

When unpacking, please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

Quick Start Guide

CD-ROM

Power Cord (Picture may differ from product supplied for your region.)

Power Adapter

Video Cable: DP (Optional accessory)

Video Cable: MHL (Optional accessory)

5 Getting started

Page 6

Video Cable: HDMI

Audio Cable

VESA Wall Mount Transfer Kit (Selected models only)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

6 Getting started

Page 7

Getting to know your monitor

10811

567 9 12

Front view

Back view

1. Power button

2. Control buttons

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

3. Cable clip

4. Cable management hole

5. DC power input jack

6. HDMI-1/MHL socket

7. HDMI-2 socket

8. HDMI-3 socket

9. DisplayPort socket

10. Audio Line In

11. Audio Line Out

12. Headphone jack

13. Kensington lock slot

7 Getting to know your monitor

Page 8

Connection

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 9 - 10.

8 Getting to know your monitor

Page 9

How to assemble your monitor hardware

• If the computer is turned on, you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model.

• The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link "Adjusting the Screen Resolution" on the CD for more information.

1. Connect the PC video cable.

Your monitor comes with a curved screen and the screen surface should never be placed on the desk without a cushion underneath.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

While the monitor is still inside the box, remove the cushion that protects the back of the monitor. Then pull the monitor stand arm upwards clear of the monitor.

Remove the foam wrap from the monitor stand and base. Open the foam wrap that protects the monitor for the following cable connection.

To Connect the DP Cable

Pass the cable through the cable management hole on the stand arm first. Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

After the monitor is powered on, if the image is not displayed, disconnect the cable. Go to

DisplayPort on the OSD menu of the monitor and change

the setting from To g o t o t h e O S D m e n u , s e e Basic menu operation on page

23.

1.2 to 1.1, and then connect the cable again.

System and

To Connect the MHL Cable

Pass the cable through the cable management hole on the stand arm first. Connect the plug of the MHL cable to the HDMI / MHL port of the monitor. Route the cable via the cable clip right below the input port if desired. Connect the other end of the cable to the computer video socket.

Not all mobile devices are MHL-enabled, consult with your mobile device dealer to verify MHL capabilities.

9 How to assemble your monitor hardware

Page 10

To Connect the HDMI Cable

Pass the cable through the cable management hole on the stand arm first. Connect the plug of the HDMI cable to the HDMI port on the monitor. Route the cable via the cable clip right below the input port if desired. Connect the other end of the cable to the HDMI port of a digital output device.

The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region.

2. Connect the audio cable.

Pass the cable through the cable management hole on the stand arm first.

To Input Audio Signals

Connect the audio cable between the socket on the rear of the monitor (Line In) and your computer audio outlet. Route the cable via the cable clip right below the input port if desired.

To O u t p u t A u d i o S i g n a l s

You are provided with the following options to output audio from the monitor:

•You may connect headphones to the headphone jack found on the back side of the monitor.

•If you prefer using external speakers, please also use another audio cable (usually supplied with the speakers) to connect the monitor (Line Out) to the input/Line In jack of the speaker.

3. Connect the power adapter to the monitor.

Pass the cable through the cable management hole on the stand arm first. Connect the power adapter to the

socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet.

10 How to assemble your monitor hardware

Page 11

4. Install the back cover.

Align the back cover with the holes on the back of the monitor, and press the sides of the back cover against the holes to lock it into place as illustrated.

To remove the back cover, see How to change cable

connection after initial installation on page 13 for more

information.

5. Lift the monitor.

Take the monitor out of the box by 2 people. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

Remove the foam wrap from the monitor.

Make sure to perform this procedure by 2 people. Failure to do so may cause injuries and damages to the personnels and the monitor itself.

Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

6. Tilt the monitor.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

7. Connect-to and turn-on the power.

Connect the power cord to the power adapter. Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

11 How to assemble your monitor hardware

Page 12

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and follow the instructions in Getting the most from your BenQ Monitor on page

16 to install the monitor software.

To extend the service life of the product, we recommend that you use your computer's power management function.

12 How to assemble your monitor hardware

Page 13

How to change cable connection after initial installation

To protect the curved screen, do not lay the screen face down on the desk without the protection of the supplied cushion. If you prefer to change the cable connection after the initial installation has been completed in How to assemble your monitor hardware on page 9, follow the procedures below.

1. Turn off the monitor.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

2. Tilt the monitor to its extended position.

Gently tilt the monitor to the maximum extended position. To properly tilt the monitor, see Tilt the

monitor. on page 11.

3. Remove the back cover.

Remove the back cover from its bottom as illustrated.

Follow the instructions in Connect the PC video cable.

on page 9 and change connected cables. Re-install the

back cover as instructed in Install the back cover. on

page 11.

13 How to change cable connection after initial installation

Page 14

Using the monitor wall mount set (purchased separately)

The back of your monitor has screw holes to fix the stand and the base. A VESA standard mount bracket with 100mm pattern could be installed via installing a special transfer kit made for this model. Should you need the VESA wall mount transfer kit, please contact BenQ service.

Before starting to install the monitor wall mount set, please read the precautions carefully.

Precautions

• Install your monitor and monitor mount set on a wall with flat surface.

• Ensure that the wall material and the standard wall mount set (purchased separately) are stable enough to support the weight of the monitor. Refer to the product specifications for weight information.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

1. Remove the monitor stand and base.

While the monitor is inside the box, remove the monitor stand.

2. Install the VESA wall mount transfer kit as illustrated.

3. Use a magnetic tip screwdriver to fix the VESA wall mount transfer kit to the monitor with 6 screws from step 1.

14 Using the monitor wall mount set (purchased separately)

Page 15

4. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

15 Using the monitor wall mount set (purchased separately)

Page 16

Getting the most from your BenQ Monitor

To gain the most benefit from your new BenQ LCD Monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software. These circumstances relate to which version of Microsoft Windows you are using, and whether you are connecting the monitor and installing the software onto a new computer (without existing monitor driver software), or whether you are upgrading an existing installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the monitor to your computer), Windows will automatically recognize the new (or different) hardware, and will launch its

Follow the wizard instructions until it asks you to select a monitor model. At that point, click the

Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate

monitor model. Further details and step-by-step instructions for either an automatic (new) or upgrade (existing) installation, see:

Found New Hardware wizard.

• How to install the monitor driver on a new computer on page 17.

• How to upgrade the monitor driver on an existing computer on page 18.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an Administrator or as a member of the Administrators group in order to install the monitor driver software. Furthermore, if your computer is connected to a network which has security access requirements, network policy settings may prevent you from installing software on your computer.

• To check the name of the purchased model, refer to the specification label on the back of the monitor.

16 Getting the most from your BenQ Monitor

Page 17

How to install the monitor driver on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You should instead be following the instructions for How to upgrade the monitor driver on an existing computer.

1. Follow the instructions in How to assemble your monitor hardware on page 9.

When Windows starts, it will automatically detect the new monitor and launch the Found New

Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device Drivers.

2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

3. Check Search for a suitable driver for my device option, and click Next.

4. Check the option for CD-ROM drives (uncheck all others) and click Next.

5. Look to confirm that the wizard has selected the correct name of your monitor and click

Next.

6. Click Finish.

7. Restart the computer.

To find the suitable driver files for the purchased model, refer to the following table.

Driver files Suitable models

ER3501 ER3501 / ER3501M

17 Getting the most from your BenQ Monitor

Page 18

How to upgrade the monitor driver on an existing computer

This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) on the BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting Windows install the corresponding driver files from the CD. You need only steer it in the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process.

See:

• How to install driver on Windows 10 system on page 19.

• How to install driver on Windows 8 (8.1) system on page 20.

• How to install driver on Windows 7 system on page 21.

18 Getting the most from your BenQ Monitor

Page 19

How to install driver on Windows 10 system

1. Open Display Properties.

Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is

the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

19 Getting the most from your BenQ Monitor

Page 20

How to install driver on Windows 8 (8.1) system

1. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

20 Getting the most from your BenQ Monitor

Page 21

How to install driver on Windows 7 system

1. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the

driver software

Update Driver Software window, select the option Browse my computer for

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click

This will copy and install the appropriate monitor driver files to your computer.

Next.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

21 Getting the most from your BenQ Monitor

Page 22

How to adjust your monitor

The control panel

No. Name Description

1. Power key Turns the power on or off.

2. Control keys Accesses the functions or menu items displayed on the screen, right next to each key.

22 How to adjust your monitor

Page 23

Basic menu operation

All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor.

1. Press any of the control keys.

2. The hot key menu is displayed. The keys numbered , , and are custom keys and are designated for particular functions.

3. Select (

Menu) to access the main menu.

4. In the main menu, follow the icons next to the control keys to make adjustments or selection. See Navigating the main menu on page 26 for details on the menu options.

OSD icon

in main

Function

No.

OSD in hot key

Input hot key The key is the hot key for

Input.

23 How to adjust your monitor

Page 24

No.

OSD in hot key

OSD icon

in main

Function

Custom Key 1

• By default, the key is the hot key for Picture Mode. To change the default settings, see Customizing the

hot keys on page 25.

• For Up/Increase adjustment.

Custom Key 2 • By default, the key is the hot key for Brightness. To

change the default settings, see Customizing the hot

keys on page 25.

• For Down/Decrease adjustment.

Custom Key 3 • By default, the key is the hot key for Volume . To

change the default settings, see Customizing the hot

keys on page 25.

• Enters sub menus.

• Selects menu items.

Menu • Activates the main menu.

• Returns to the previous menu.

Exit Exits OSD menu.

• OSD = On Screen Display. The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after a few seconds of no key activity.

• To unlock the OSD controls, press and hold any key for 10 seconds.

24 How to adjust your monitor

Page 25

Customizing the hot keys

The custom keys (see page 23) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys.

1. Press any of the control keys to bring up the hot key menu. Select (Menu) to access

the main menu.

2. Go to System.

3. Select the custom key you want to change.

4. In the sub menu, select a function that can be accessed by this key. A pop-up message will

appear, showing that the setup is complete.

Adjusting display mode

To display images of aspect ratio other than 21:9 and size other than the panel size of your purchased model, you can adjust the display mode on the monitor.

1. Press any of the control keys to bring up the hot key menu. Select (

the main menu.

2. Go to Picture Advanced and Display Mode.

3. Select an appropriate display mode. The setting will take effect immediately.

Menu) to access

Choosing an appropriate picture mode

Your monitor provides various picture modes that are suitable for different types of images. See Picture Mode on page 31 for all the available picture modes.

Go to Picture Advanced and Picture Mode for a desired picture mode.

Video source selection in PIP/PBP mode

Your monitor scans for the available video sources in the following order: HDMI, DP, and MHL, and displays the first available one. This video source will become the main source in PIP/PBP mode. You will need to decide the second source for PIP/PBP mode from the menu in PIP/PBP

source on page 28. Menu options that are not available will become grayed out.

Refer to the following table to find your main source and its supporting second sources. To find out the supported incoming display mode (input timing), please read the "Preset display

modes

" section from the link "Adjusting the Screen Resolution" on the CD.

Main source

Possible second sources

Inputs

HDMI 1 / MHL V V V

HDMI 2 V V V HDMI 3 V V V

DP VVV

HDMI 1 /

MHL

HDMI 2 HDMI 3 DP

25 How to adjust your monitor

Page 26

Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.

Press any of the control keys to bring up the hot key menu. Select (Menu) to access the main menu. See Basic menu operation on page 23 for details.

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 36 under

System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Display menu on page 27

• Picture menu on page 29

• Picture Advanced menu on page 31

• Audio menu on page 34

• System menu on page 35

26 Navigating the main menu

Page 27

Display menu

Mode: Standard

Display

Picture

Picture Advanced

Audio

System

PIP / PBP

Input

HDMI 1

HDMI 2

HDMI 3

DisplayPort

1. Select (Menu) from the hot key menu.

2. Use or to select Display.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

PIP/PBP Sets the PIP or PBP mode. Pictures from two independent

video sources are displayed on the screen at the same time.

The audio input is from the main source if the PIP/PBP mode is activated.

27 Navigating the main menu

Page 28

Item Function Range

Mode Sets the PIP or PBP mode.

PIP: the Picture-in-Picture (PIP) mode

displays the main video source on the screen while the second source in an inset window.

PBP: Allows to display images from two

different video sources side-by-side.

OFF: Disables PIP/PBP mode.

PIP/PBP source

SWAP Videos from the main and the second sources

Sets the second video source for the PIP/PBP mode.

are swapped on the screen.

PIP Size Determines the size of the inset window in

the PIP mode.

PIP Position Adjusts the position of the inset window in

the PIP mode.

• PIP

• PBP

• OFF

• HDMI 1

• HDMI 2

• HDMI 3

• DisplayPort

• Small

• Medium

•

Large

• Top Right

• Top Left

Input Use this to change the input to that appropriate to your

video cable connection type.

• Bottom

Right

• Bottom Left

• HDMI 1

• HDMI 2

• HDMI 3

• DisplayPort

28 Navigating the main menu

Page 29

Picture menu

Mode: User

Display

Picture

Picture Advanced

Audio

System

Brightness

Contrast

Sharpness

Gamma

Color Temperature

Hue

Saturation

Reset Color

Normal

Bluish

Reddish

User Define

100 100

100

1. Select (Menu) from the hot key menu.

2. Use or to select Picture.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Brightness Adjusts the balance between light and dark shades. 0 to 100

Contrast Adjusts the degree of difference between darkness and

0 to 100

lightness.

Sharpness Adjusts the clarity and visibility of the edges of the subjects

1 to 10

in the image.

29 Navigating the main menu

Page 30

Item Function Range

Gamma Adjusts the tone luminance. The default value is 3 (the

standard value for Windows).

Color Temperature

Normal Allows video and still photographs to be viewed

with natural coloring. This is the factory default color.

Bluish Applies a cool tint to the image and is factory

pre-set to the PC industry standard white color.

Reddish Applies a warm tint to the image and is factory

pre-set to the news print standard white color.

User Define

The blend of the Red, Green and Blue primary colors can be altered to change the color tint of the image. Go to the succeeding R (red),

G (green), and B (blue) menus to change the

settings. Decreasing one or more of the colors will reduce their respective influence on the color tint of the image. (e.g. if you reduce the Blue level the image will gradually take on a yellowish tint. If you reduce Green, the image will become a magenta tint.)

• 1

• 2

• 3

• 4

• 5

• R (0~100)

• G (0~100)

• B (0~100)

Hue Adjusts the degree of how we perceive colors. 0 ~ 100

Saturation Adjusts the purity degree of colors. 0 ~ 100

Reset Color Resets the custom color settings to the factory defaults.

• YES

• NO

AMA Improves the gray level response time of the LCD panel.

• OFF

• High

• Premium

30 Navigating the main menu

Page 31

Picture Advanced menu

Mode: Standard

Display

Picture

Picture Advanced

Audio

System

Picture Mode

Super Resolution

Senseye Demo

Dynamic Contrast

Overscan

Display Mode

HDMI RGB PC Range

sRGB

Cinema

Standard

Low Blue Light

M-book

Custom 1

Custom 2

1. Select (Menu) from the hot key menu.

2. Use or to select Picture Advanced.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Picture Mode

Select a picture mode that best suits the type of images shown on the screen.

sRGB For better color matching representation with

the peripheral devices, such as printers, digital cameras, etc.

Cinema Simulates the experience of movie theater and

Audio menu

Mode: Standard

Display

Picture

Picture Advanced

Audio

System

Volume

Mute

Audio Select

1. Select (Menu) from the hot key menu.

2. Use or to select Audio.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Volu me Adjusts the audio volume. 0 ~ 100

Mute Mutes the audio input.

• ON

• OFF

Audio Select

(for models with

Allow users to select the audio source or let the monitor detect it automatically.

•

PC Audio

• Auto Detect

more than 2 audio sources)

34 Navigating the main menu

Page 35

System menu

Mode: Standard

Display

Picture

Picture Advanced

Audio

System

OSD Settings

Custom Key 1

Custom Key 2

Custom Key 3

DDC/CI

Input Auto Switch

Auto Power Off

Resolution Notice

Language

Display Time

OSD Lock

5 sec.

10 sec.

15 sec.

20 sec.

25 sec.

30 sec.

1. Select (Menu) from the hot key menu.

2. Use or to select System.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

35 Navigating the main menu

Page 36

Item Function Range

OSD Settings

Language

Sets the OSD menu language.

The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region.

• English

• Français

• Deutsch

• Italiano

• Español

• Polski

• Česky

• Magyar

• SiCG/BiH/CRO

• Română

• Nederlands

• Русский

• Svenska

• Português

• 日本語

• 繁體中文

Custom Key 1

Custom Key 2

Custom Key 3

• 简体中文

Display Time

Adjusts the display time of the OSD menu. • 5 sec.

• 10 sec.

• 15 sec.

• 20 sec.

• 25 sec.

• 30 sec.

OSD Lock

Prevents all the monitor settings from being

accidentally changed. When this function is activated, the OSD controls and hotkey operations will be disabled.

To unlock the OSD controls, press and hold any key for 10 seconds.

Sets the function to be accessed by custom key 1. • Picture Mode

• Display Mode

Sets the function to be accessed by custom key 2.

• Brightness

• Contrast

Sets the function to be accessed by custom key 3.

• Vol ume

36 Navigating the main menu

Page 37

Item Function Range

DDC/CI Allows the monitor settings to be set through the software

on the PC.

DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.

Input Auto Switch

Auto Power Off

Sets to automatically detect the available input source. • ON

Sets the time to power off the monitor automatically in power saving mode.

• ON

• OFF

• 10min.

• 20min.

• 30min.

Resolution Notice

Sets whether to display the resolution notice of the recommended resolution when a new input source is

• ON

• OFF

detected by the monitor.

Information Displays the current monitor property settings. • Input

• Current

Resolution

• Optimum

Resolution

(best with the monitor)

• Model Name

DisplayPort Selects an appropriate DP standard for data transmission. • 1.1

• 1.2

Reset All Resets all mode, color and geometry settings to the

factory default values.

• YES

• NO

37 Navigating the main menu

Page 38

Troubleshooting

Frequently asked questions (FAQ)

No image during computer startup process.

Some previous graphic cards may not be compatible with new monitor models and will not be able to show BIOS screen during computer startup process. For more information on this hardware compatibility, please visit www.BenQ.com.

The image is blurred.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Picture and Reset Color, and then choose YES to reset the color settings to the

38 Troubleshooting

Page 39

The LED indicator is white or orange.

• If the LED lights up in solid white, the monitor is powered on.

• If the LED is illuminated in white and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the "Preset display modes" section from the link "Adjusting the Screen Resolution".

• If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

• If the LED is off, check the power supply mains socket, the external power supply and the mains switch.

Faint shadow from the static image displayed is visible on the screen.

• Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources. See

Display Mode on page 33 for details.

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10 seconds.

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).

• Check whether the Line Out jack is properly connected.

• If the external speakers are USB-powered, check whether the USB connection is OK.

• Increase the volume (volume may be muted or too low) on the external speakers.

39 Troubleshooting

Page 40

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or e-mail us at: Support@BenQ.com.

40 Troubleshooting