BenQ warrants this product against any defects in material and workmanship, under normal
usage and storage.
Proof of purchase date will be required with any warranty claim. In the event this product is
found to be defective within the warranty period, BenQ's only obligation and your exclusive
remedy shall be replacement of any defective parts (labor included). To obtain warranty
service, immediately notify the dealer from which you purchased the product of any defects.
Important: The above warranty shall be void if the customer fails to operate the product in
accordance with BenQ's written instructions, especially the ambient humidity must be
in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 4920 feet,
and avoiding to operate the projector in a dusty environment. This warranty gives you specific
legal rights, and you may have other rights which vary from country to country.
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation to
notify any person of such revision or changes.
*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are
copyrights of their respective companies or organizations.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI
Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
2 Warranty and Copyright information
Page 3
Table of Contents
Warranty and Copyright information ...............................................................................2
Important safety instructions .........................................................................................4
Your projector is designed and tested to meet the latest standards for safety of information
technology equipment. However, to ensure safe use of this product, it is important that you
follow the instructions mentioned in this manual and marked on the product.
1. Please read this manual before you operate your projector. Save it for future
reference.
2. Do not look straight at the projector lens
during operation. The intense light beam
may damage your eyes.
3. Refer servicing to qualified service
personnel.
6. In some countries, the line voltage is NOT
stable. This projector is designed to
operate safely within a mains voltage
between 100 to 240 volts AC, but could
fail if power cuts or surges of ±10 volts
occur. In areas where the mains voltage
may fluctuate or cut out, it is
recommended that you connect your
projector through a power stabilizer,
surge protector or uninterruptible power
supply (UPS).
7. Do not block the projection lens with any
objects when the projector is under
operation as this could cause the objects
to become heated and deformed or even
cause a fire. To temporarily turn off the
light source, use the blank function.
4. Always open the lens shutter (if any) or
remove the lens cap (if any) when the
projector light source is on.
5. The light source becomes extremely hot
during operation.
8. Do not operate light sources beyond the
rated light source life.
4 Important safety instructions
Page 5
9. Do not place this product on an unstable
cart, stand, or table. The product may fall,
sustaining serious damage.
10. Do not attempt to disassemble this
projector. There are dangerous high
voltages inside which may cause death if
you should come into contact with live
parts.
Under no circumstances should you ever
undo or remove any other covers. Refer
servicing only to suitably qualified
professional service personnel.
12. Always place the projector on a level,
horizontal surface during operation.
- Do not use if tilted at an angle of more than 10
degrees left to right, nor at angle of more than 15
degrees front to back. Using the projector when it
is not fully horizontal may cause a malfunction
of, or damage to, the light source.
13. Do not stand the projector on end
vertically. Doing so may cause the
projector to fall over, causing injury or
resulting in damage to the projector.
11. Do not block the ventilation holes.
- Do not place this projector on a blanket, bedding
or any other soft surface.
- Do not cover this projector with a cloth or any
other item.
- Do not place inflammables near the projector.
If the ventilation holes are seriously
obstructed, overheating inside the
projector may result in a fire.
14. Do not step on the projector or place any
objects upon it. Besides probable physical
damage to the projector, doing so may
result in accidents and possible injury.
15. When the projector is under operation,
you may sense some heated air and odor
from its ventilation grill. It is a normal
phenomenon and not a product defect.
5 Important safety instructions
Page 6
16. Do not place liquids near or on the
3000 m
(10000 feet)
0 m
(0 feet)
projector. Liquids spilled into the projector
may cause it to fail. If the projector does
become wet, disconnect it from the power
supply's power outlet and call BenQ to
have the projector serviced.
17. This product is capable of displaying
inverted images for ceiling/wall mount
installation.
19. Do not place this projector in any of the
following environments.
- Space that is poorly ventilated or confined. Allow
at least 50 cm clearance from walls and free flow
of air around the projector.
- Locations where temperatures may become
excessively high, such as the inside of a car with
all windows rolled up.
- Locations where excessive humidity, dust, or
cigarette smoke may contaminate optical
components, shorten the projector's life span and
darken the image.
- Locations near fire alarms
- Locations with an ambient temperature above
40°C / 104°F
- Locations where the altitudes are higher than
3000 m (10000 feet).
18. This apparatus must be earthed.
6 Important safety instructions
Page 7
Risk Group 2
1. According to the classification of photobiological safety of light sources and light source
systems, this product is Risk Group 2, IEC 62471-5:2015.
2. Possibly hazardous optical radiation emitted from this product.
3. Do not stare at operating light source. May be harmful to the eyes.
4. As with any bright source, do not stare into the direct beam.
The projector’s light source unit uses a laser.
• Notice is given to supervise children and to never allow them to stare into the projector beam
at any distance from the projector.
• Notice is given to use caution when using the remote control for starting the projector while
in front of the projection lens.
• Notice is given to the user to avoid the use of optical aids such as binoculars or telescopes
inside the beam.
Laser Caution
This product belongs to CLASS 1 consumer laser product and complies with IEC
60825-1:2014, EN 60825-1:2014/A11:2021 and EN 50689:2021.
Above laser caution are located on the bottom of this apparatus.
Caution – Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
To avoid damaging the DLP chips, never aim a high-power laser beam into the projection lens.
7 Important safety instructions
Page 8
Introduction
Shipping contents
Carefully unpack and verify that you have all of the items shown below. If any of these items are
missing, please contact your place of purchase.
Standard accessories
Projector
Warranty card*Power cordRegulatory statements
Wireless Dongle (EZC-5201BS)
• The supplied accessories will be suitable for your region, and may differ from those illustrated.
• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed
information.
Optional accessories
Remote control with
batteries
Quick start guide
1. Universal ceiling mount
2. Carry bag
Replacing the remote control batteries
1. Press and slide off the battery cover, as illustrated.
2. Remove the old batteries (if applicable) and install
two AAA batteries. Make sure that the positive and
negative ends are positioned correctly, as illustrated.
3. Slide the battery cover in until it clicks into place.
8 Introduction
Page 9
• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the
kitchen, bathroom, sauna, sunroom or in a closed car.
• Replace only with the same or equivalent type recommended by the battery manufacturer.
• Dispose of the used batteries according to the manufacturer's instructions and local environment
regulations for your region.
• Never throw the batteries into a fire. There may be danger of an explosion.
• If the batteries are dead or if you will not be using the remote control for an extended period of time,
remove the batteries to avoid damage to the remote control from possible battery leakage.
Installing the wireless dongle
The projector only supports Wi-Fi and/or Bluetooth connections when the wireless dongle (EZC-5201BS)
is installed.
1. Pull the I/O port cover as illustrated to remove the I/O port cover.
2. Remove the cap from the wireless dongle and insert the dongle into the USB port.
3. Re-install the I/O port cover.
9 Introduction
Page 10
Projector exterior view
21
21
22
21
66
6
9
1014 15 16 1712 1311
5
7
3
6
5
4
2
1
3
8
18
19
20
1. Vent (air exhaust)
2. Focus ring and Zoom ring
3. Vent (air inlet)
4. Projection lens
5. IR remote sensor
6. Adjuster feet
7. External control panel
(See Controls and functions on page 11.)
8. Audio output jack
9. RS-232 control port
10. USB Type A port
11. HDMI 1 input port
12. HDMI 2 input port
13. USB Type-C port
14. USB Type-A port
15. USB Type-A port
16. USB Type-A port
17. RJ-45 LAN input jack
18. AC power jack
19. Wireless dongle cover
20. USB Type-A port (for wireless dongle)
21. Wall mount holes
22. Security bar
10 Introduction
Page 11
Controls and functions
10
7
6
5
1
4
9
2
3
8
• All the key presses described in this document are
available on the remote control or projector.
• The remote control is without laser pointer in Japan.
Toggles the projector between standby mode and on.
(See Indicators on page 51.)
menu, main settings menu
or exit the app.
When the input source is
NOT BenQ Launcher
Goes back to previous OSD
menu or exits menu
settings.
11 Introduction
Page 12
No.
5.
Arrow keys ( , , , )
When the input source is
BenQ Launcher
Moves through the menu
items or toggle through the
available options.
When the input source is
NOT BenQ Launcher
When the On-Screen Display
(OSD) menu is activated,
these keys are used as
directional arrows to select
the desired menu items and
to make adjustments.
Keystone keys (, )
(Not available.)Displays the keystone
correction page.
Volume keys /
(Not available.)Decreases or increase the
projector volume.
6. SOURCEDisplays the source selection bar.
7. ECO BLANKUsed to hide the screen picture.
BLANK
8. OKConfirms the selected menu
item.
Do not block the projection lens from projecting as this could
cause the blocking object to become heated and deformed or
even cause a fire.
Confirms the selected
On-Screen Display (OSD)
menu item.
9. MENU
Enters the Settings menu.
Turns on or off the
projector’s On-Screen
Display (OSD) menu.
10. MODESelects an available picture mode.
11. Source selection buttons:
HDMI, PC, LAUNCHER
Selects an input source for display.
HDMI: Changes to HDMI-1 source.
PC: Not available on this model.
LAUNCHER: Changes to BenQ Launchersource.
12. Toggles projector audio between on and off.
Decreases the projector volume.
Increase the projector volume.
13. FREEZEFreezes the projected image.
14. LASEREmits visible laser pointer light for presentation purposes.
15.
(WiFi)
Enters the Internet menu in
(Not available.)
Settings.
16. PICTURESelects an available picture mode.
17. Control buttons: F1, F2, F3Customizes buttons, the
Activates Firefox.(Not available.)
Goes into one key speedup
(Not available.)
(one key empty) mode.
24. RECENTShows recently used
applications.
(Not available.)
25. LIGHT MODEDisplays the Light Mode menu for selecting a suitable light
operating mode.
Operating the LASER pointer
The Laser Pointer is a presentation aid for professionals. It emits red colored light
when you press it. The laser beam is visible. It is necessary to press and hold
LASER for continuous output.
The laser pointer is not a toy. Parents should be mindful of the dangers of laser
energy and keep this remote control out of the reach of children.
Do not look into the laser light window or shine the laser light beam on yourself or others. See the warning
messages on the back of the remote control prior to using it.
Remote control effective range
The remote control must be held at an angle within 30 degrees perpendicular to the projector's
IR remote control sensor(s) to function correctly. The distance between the remote control and
the sensor(s) should not exceed 8 meters (~ 26 feet).
Make sure that there are no obstacles between the remote control and the IR sensor(s) on the
projector that might obstruct the infra-red beam.
• Operating the projector from the front• Operating the projector from the top
13 Introduction
Page 14
Positioning your projector
Choosing a location
Before choosing an installation location for your projector, take the following factors into
consideration:
• Size and position of your screen
• Electrical outlet location
• Location and distance between the projector and the rest of your equipment
You can install your projector in the following ways.
1. Front
Select this location with the projector placed
on the table in front of the screen. This is the
most common way to position the projector
for quick setup and portability.
3. Front Ceiling
Select this location with the projector
suspended upside-down from the ceiling in
front of the screen. Purchase the BenQ
Projector Ceiling Mount Kit from your dealer to
mount your projector on the ceiling.
2. Rear
Select this location with the projector placed
on the table behind the screen. Note that a
special rear projection screen is required.
4. Rear Ceiling
Select this location with the projector
suspended upside-down from the ceiling
behind the screen. Note that a special rear
projection screen and the BenQ Projector
Ceiling Mount Kit are required for this
installation location.
After turning on the projector, go to Advanced Menu - Installation > Projector Position and
press / to select a setting.
14 Positioning your projector
Page 15
Obtaining a preferred projected image size
H
W
Projection distance
Center of lens
Screen
16:9 Screen diagonal
Offset
The distance from the projector lens to the screen, the zoom setting (if available), and the video
format each factors in the projected image size.
Projection dimensions
• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio
For example, if you are using a 100-inch screen, the recommended projection distance is 2933
mm.
Screen sizeProjection distance (mm)
Diagonal
Inchmm
3076237466476488099621
40101649888610181173132827
501270623110712731467166034
601524747132815281760199241
701778872155017822053232448
802032996177120372347265755
9022861121199222912640298962
10025401245221425462933332168
11027941370243528003227365375
11529211432254629283373381979
1203048149426573055
1303302161928783310
14035561743309935644107464996
1503810186833213819
160406419923542407346935313110
170431821173763432849875645116
180457222413985458352805977123
190482623664206483755736309130
200508024914428509258676641137
21053342615 4649 534661606973144
22055882740 4870 560164537306151
23058422864 5092 585667477638158
24060962989 5313 611070407970164
25063503113 5535 636573338302171
26066043238 5756 661976278634178
27068583362 5977 687479208966185
28071123487 6199 712882139298192
29073663611 6420 738385079630199
30076203736 6641 763888009962205
H (mm)W (mm)
Min distance
(with max
zoom)
Average
Max distance
(with min
Offset (mm)
zoom)
3520398582
3813431789
44004981103
15 Positioning your projector
Page 16
For example, if you are using a 100-inch screen, the recommended projection distance is 2933
mm.
If your measured projection distance is 2000 mm, the closest match in the "Projection distance
(mm)" column is 2053 mm. Looking across this row shows that a 70'' (about 1.8 m) screen is
required.
To optimize your projection quality, we suggest doing the projection by referring to the values listed in the
non-gray rows.
The values in the gray cells are for reference only.
All measurements are approximate and may vary from the actual sizes.
BenQ recommends that if you intend to permanently install the projector, you should physically test the
projection size and distance using the actual projector in situ before you permanently install it, so as to
make allowance for this projector's optical characteristics. This will help you determine the exact mounting
position so that it best suits your installation location.
Mounting the projector
If you intend to mount your projector, we strongly recommend that you use a proper fitting
BenQ projector mounting kit and that you ensure it is securely and safely installed.
If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may
fall down due to an improper attachment through the use of the wrong gauge or length screws.
Before mounting the projector
• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.
• BenQ recommends that you also purchase a separate Kensington lock compatible security
cable and attach it securely to both the Kensington lock slot on the projector and the base of
the mounting bracket. This will perform the secondary role of restraining the projector should
its attachment to the mounting bracket become loose.
• Ask your dealer to install the projector for you. Installing the projector on your own may cause
it to fall and result in injury.
• Take necessary procedures to prevent the projector from falling off such as during an
earthquake.
• The warranty doesn’t cover any product damage caused by mounting the projector with a
non-BenQ brand projector mounting kit.
• Consider the surrounding temperature where the projector is ceiling/wall mounted. If a heater
is used, the temperature around the ceiling may be higher than expected.
• Read the user manual for the mounting kit about the range of torque. Tightening with torque
exceeding the recommended range may cause damage to the projector and subsequently
falling off.
• Make sure the power outlet is at an accessible height so that you can easily shut down the
projector.
16 Positioning your projector
Page 17
Ceiling/Wall mount installation diagram
Ceiling/Wall mount screw: M4
(Max L = 25 mm; Min L = 20 mm)
Unit: mm
14675
100
75
Adjusting the projected image
Adjusting the projection angle
If the projector is not placed on a flat surface or
the screen and the projector are not
perpendicular to each other, the projected
image becomes trapezoidal. You can screw the
adjuster feet to fine-tune the horizontal angle.
To retract the feet, screw the adjuster feet in a
reverse direction.
Do not look into the lens while the light source is on. The strong light from the light source may cause
damage to your eyes.
Fine-tuning the image clarity
Adjust the projected image to the size that you
need using the zoom ring.
Sharpen the image by rotating the focus ring.
17 Positioning your projector
Page 18
Correcting keystone
Press .Press .
Press .Press .
Corner Fit
Press for 2 seconds to reset
Exit
Keystoning refers to the situation where the projected image becomes a trapezoid due to
angled projection.
To correct this, besides adjusting the height of the projector, if you want the projector to
automatically correct image keystoning, be sure the Auto Vertical Keystone function in the Advanced Menu - Installation menu is On.
Or you will need to manually correct it following these steps.
1. Do one of the following steps to display the keystone correction page.
• Press / on the projector or remote control.
• Go to Basic Menu > 2D Keystone and press OK.
• Go to Advanced Menu - Installation > 2D Keystone and press OK.
2. After the 2D Keystone correction page displays. To correct keystoning at the top of the
image, use . To correct keystoning at the bottom of the image, use . To correct
keystoning at the right side of the image, use . To correct keystoning at the left side of
the image, use .
Adjusting Corner Fit
You can manually adjust four corners of the image by setting the horizontal and vertical values.
1. Do one of the following steps to display the keystone correction page.
• Go to Advanced menu - Installation > Corner Fit and press OK.
2. Press /// to select one corner and press OK.
3. Press / to adjust vertical values.
4. Press / to adjust horizontal values.
18 Positioning your projector
Page 19
Connection
124
5126
3
HDMI cable
USB Type-C cable
USB flash drive
RJ45 cable
Audio cable
USB cable
1
2
3
4
5
6
Speakers
A/V device
Laptop or desktop computer
Internet
When connecting a signal source to the projector, be sure to:
1. Turn all equipment off before making any connections.
2. Use the correct signal cables for each source.
3. Ensure the cables are firmly inserted.
• In the connections above, some cables may not be included with the projector (see Shipping contents on
page 8). They are commercially available from electronics stores.
• The connection illustrations are for reference only. The rear connecting jacks available on the projector
vary with each projector model.
• Many notebooks do not turn on their external video ports when connected to a projector. Usually a key
combo like FN + function key with a monitor symbol turns the external display on/off. Press FN and the
labeled function key simultaneously. Refer to your notebook's documentation to find your notebook's key
combination.
• If the selected video image is not displayed after the projector is turned on and the correct video source
has been selected, check that the video source device is turned on and operating correctly. Also check
that the signal cables have been connected correctly.
19 Connection
Page 20
Connecting audio
The projector has built-in mono speaker(s) which are designed to provide basic audio
functionality accompanying data presentations for business purposes only. They are not
designed for, nor intended for stereo audio reproduction use as might be expected in home
theater or home cinema applications. Any stereo audio input (if provided), is mixed into a
common mono audio output through the projector speaker(s).
The built-in speaker(s) will be muted when the AUDIO OUT jack is connected.
• The projector is only capable of playing mixed mono audio, even if a stereo audio input is connected.
• If the selected video image is not displayed after the projector is turned on and the correct video source
has been selected, check that the video source device is turned on and operating correctly. Also check
that the signal cables have been connected correctly.
20 Connection
Page 21
Starting up the projector
1. Plug the power cord. Turn on the power outlet switch
(where fitted). The power indicator on the projector
lights orange after power has been applied.
2. Press on the projector or on the remote
control to start the projector. The power indicator
flashes green and stays green when the projector is
on.
The start up procedure takes about 10 seconds. In
the later stage of start up, a startup logo is projected.
(If necessary) Rotate the focus ring to adjust the image clearness.
• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock
and fire.
• If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds
before energizing the light source.
3. If this is the first time you turn on the projector, the setup wizard appears to guide you
through setting up the projector. If you have already done this, skip this process.
• Use the arrow keys ( , , , ) to move through the menu items.
• Use OK to confirm the selected menu item.
• Use the back button to return to the previous menu.
• Use the menu button to skip a menu.
The Setup Wizard screenshots are for reference only and may differ from the actual design.
Step 1:
Choosing a Projector Position.
21 Starting up the projector
Page 22
Step 2:
Choosing a Language.
Available languages may vary by the product supplied for your region and may be updated without prior
notice.
Step 3:
Adjusting Keystone.
Step 4:
Configure the Wireless Setting by selecting a wireless network and entering the password.
22 Starting up the projector
Page 23
Step 5:
Specify Time Zone.
Step 6:
Read the End User License Agreement and press Confirm to agree with the statement.
23 Starting up the projector
Page 24
Once you’ve completed the steps shown above; the projector will ask whether you want to
enable the AMS function.
24 Starting up the projector
Page 25
Operation (under non-Launcher source)
Picture Mode
2
4
2
Presentation
EnterExit
3
Auto
Aspect Ratio
Light Source Mode
2D Keystone
Volume
Brightness
Information
Menu Type
SmartEco
50
Basic menu
1
10
1
234
Using the projector menus under non-Launcher source
When the input signal is HDMI-1, HDMI-2 or USB Type-C, you can use 2 types of On-Screen
Display (OSD) menus for making various adjustments and settings.
• Basic OSD menu: provides primary menu functions. (See Basic Menu on page 29)
• Advanced OSD menu: provides full menu functions. (See Advanced Menu on page 30)
To access the OSD menu, press MENU or on the projector or remote control.
• Use the arrow keys (///) on the projector or remote control to move through the menu
items.
• Use OK on the projector or remote control to confirm the selected menu item.
The first time you use the projector (after finishing the initial setup), press MENU or , and the Advanced OSD menu will be displayed.
The OSD screenshots below are for reference only, and may differ from the actual design.
Below is the overview of the Basic OSD menu.
Menu type
Sub-menu and status
Current input signal
Function keys
If you intend to switch from the Basic OSD menu to the Advanced OSD menu, follow the
instructions below:
1. Go to Menu Type and press OK.
2. Press / to select Advanced and press OK. Your projector will switch to Advanced OSD
menu.
25 Operation (under non-Launcher source)
Page 26
Below is the overview of the Advanced OSD menu.
Picture
Picture Mode
Sharpness
Reset Current Picture Mode
Advanced Color Settings
User Management
3
4
1
Brightness
Contrast
Audio
Display
Installation
System
Information
Presentation
EnterRet urnExit
2
1
234
Input New Password
Return
Main menu
Current input signal
Sub-menu and status
Function keys
Likewise, when you wish to switch from the Advanced OSD menu to the Basic OSD menu,
follow the instructions below:
1. Go to System > Menu Settings > Menu Type and press OK.
2. Press / to select Basic. Your projector will switch to the Basic OSD menu.
Securing the projector
Using a security cable lock
The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a lock to
secure the projector. You can locate a security bar on the bottom side of the projector. See item
22 on page 10.
Utilizing the password function
Setting a password
1. Go to Advanced menu - System > Security Settings. Press OK. The Security Settings page
appears.
2. Go to Password > Change Password and press OK.
3. The four arrow keys (, , , ) respectively
represent 4 digits (1, 2, 3, 4). According to the
password you desire to set, press the arrow keys to
enter six digits for the password.
4. Confirm the new password by re-entering the new
password.
5. To activate the Power On Lock function, press /
to highlight Power On Lock and press OK. Press
/ to select On. Input the password again.
• The digits being input will display as asterisks on-screen. Make a note of your selected password and
keep it in a safe place in advance or right after the password is entered so that it is available to you
26 Operation (under non-Launcher source)
should you ever forget it.
• Once a password has been set and the power on lock is activated, the projector cannot be used unless
the correct password is entered every time the projector is started.
Page 27
If you forget the password
Password Error
Please try
Please write down the recall code, and contact
BenQ Customer Center.
Recall C ode:
Recall Password
Return
If you enter the wrong password, the password error
message will appear, and the Input Current Password
message follows. If you absolutely do not remember the
password, you can use the password recall procedure.
See Entering the password recall procedure on page 27.
If you enter an incorrect password 5 times in
succession, the projector will automatically shut down
in a short time.
Entering the password recall procedure
1. Press and hold OK for 3 seconds. The projector will
display a coded number on the screen.
2. Write down the number and turn off your projector.
3. Seek help from the local BenQ service center to
decode the number. You may be required to provide
proof of purchase documentation to verify that you
are an authorized user of the projector.
Changing the password
1. Go to Advanced menu - System > Security Settings > Password. Press OK. The Password
page appears.
2. Highlight Change Password and press OK.
3. Enter the old password.
• If the password is correct, another message “Input New Password” appears.
• If the password is incorrect, the password error message will appear, and the message
“Input Current Password” appears for your retry. You can press BACK or to cancel the
change or try another password.
4. Enter a new password.
5. Confirm the new password by re-entering the new password.
Disabling the password function
To disable password protection, go to Advanced menu - System > Security Settings >
Password > Power On Lock and press OK and / to select Off. The message Input Password
appears. Enter the current password.
• If the password is correct, the OSD menu will disappear. You will not have to enter the
password next time turning on the projector.
• If the password is incorrect, the password error message will appear, and the message
Input Current Password appears for your retry. You can press BACK or to cancel the
change or try another password.
Though the password function is disabled, you need to keep the old password in hand should you ever need
to re-activate the password function by entering the old password.
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Switching input signal
The projector can be connected to multiple devices at the
same time. However, it can only display one full screen at a
time. When starting up, the projector automatically searches
for the available signals.
When the Advanced menu - Display > Auto Source Search
menu is On, the projector will automatically search for BenQ Launcher.
To select the source:
1. Press SOURCE or . A source selection bar appears.
2. Press / until your desired signal is selected and press OK.
Once detected, the selected source information will appear at the corner of the screen for
seconds. If there is multiple equipment connected to the projector, repeat steps 1-2 to
search for another signal.
For best display picture results, you should select and use an input signal which outputs at the projector’s
native resolution. Any other resolutions will be scaled by the projector depending upon the “aspect ratio”
setting, which may cause some image distortion or loss of picture clarity. See Aspect Ratio on page 36.
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Menu operation
Please note that the on-screen display (OSD) menus vary according to the signal type selected
and the projector model you are using.
The menu items are available when the projector detects at least one valid signal. If there is no
equipment connected to the projector or no signal detected, limited menu items are accessible.
Normal
ECO
SmartEco
SmartEco+
Custom
H: -40~0~40
V: -40~0~40
Native Resolution
Detected Resolution
Source
Picture Mode
Light Source Mode
3D Format
Color System
Dynamic Range
Light Source Usage Time
Firmware Version
Service Code
W (White Balance) R Gain/G Gain/B Gain
ResetReset/Cancel
Video Conference/sRGB/(3D)/
(HDR10)/(HLG)/User1/User2
Presentation/Spreadsheet/
Video Conference/sRGB
Normal/ECO/SmartEco/SmartEco+/
Custom
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Function descriptions
MenuDescriptions
The projector is preset with several predefined picture modes so that you
can choose one to suit your operating environment and input signal picture
type.
• Bright: Maximizes the brightness of the projected image. This mode is
suitable for environments where extra-high brightness is required.
• Presentation: Is designed for presentations. The brightness is
emphasized in this mode to match PC and notebook coloring.
• Spreadsheet: Designs for users who widely use excel and table to discuss
financial numbers or quality numbers in meetings.
• Video Conference: Design for video conference scenarios which
showcases detail skin color of remote meeting attendees.
• sRGB: Maximizes the purity of RGB colors to provide true-to-life images
regardless of brightness setting. It is most suitable for viewing photos
Picture Mode
taken with an sRGB compatible and properly calibrated camera, and for
viewing PC graphic and drawing applications such as AutoCAD.
• 3D: Is appropriate for playing 3D images and 3D video clips. This mode is
only available when 3D function is enabled and 3D content is detected.
• HDR10: Delivers High Dynamic Range effects with higher contrasts of
brightness and colors for HDR Blu-ray movies. Picture Mode will be
switched to HDR10 automatically while detecting metadata or EOTF info
from HDR contents.
• HLG Delivers High Dynamic Range effects with higher contrasts of
brightness and colors. Picture Mode will be switched to HLG
automatically while detecting metadata or EOTF info from HLG streaming
contents.
• User1/User2: Recalls the settings customized based on the current
available picture modes. See User Management on page 32.
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There is one user-definable mode if the current available picture modes are
not suitable for your need. You can use one of the picture modes (except
the User1/User2 mode) as a starting point and customize the settings.
• Load Settings From
1. Go to Picture > Picture Mode.
2. Press / to select User1 or User2.
3. Press to highlight User Management, and press OK. The User Management page is displayed.
4. Select Load Settings From and press OK.
5. Press / to select a picture mode that is closest to your need.
6. Press OK and BACK to return to the Picture menu.
User
Management
Brightness
Contrast
7. Press to select the sub-menu items you want to change and adjust
the values with /. The adjustments define the selected user mode.
• Rename User Mode
Select to rename the customized picture mode (User1/User2). The new
name can be up to 9 characters including English letters (A-Z, a-z), digits
(0-9), and space (_).
1. Go to Picture > Picture Mode.
2. Press / to select User1or User2.
3. Press to highlight User Management, and press OK. The User Management page is displayed.
4. Press to highlight Rename User Mode and press OK. The
Rename
User Mode page is displayed.
5. Use // / , and OK to set desired characters.
6. When done, press BACK, Commit to save the changes and exit.
The higher the value, the brighter the image. Adjust this control so the black
areas of the image appear just as black and that detail in the dark areas is
visible.
The higher the value, the greater the contrast. Use this to set the peak white
level after you have previously adjusted the Brightness setting to suit your
selected input and viewing environment.
SharpnessThe higher the value, the sharper the picture becomes.
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• Gamma Selection
High Brightness
Low Contrast
Low Brightness
High Contrast
1.8 2.0 2.1 2.2 2.3 2.4 2.5 2.6
RED
BLUE
GREEN
Yellow
Cyan
Magenta
Gamma refers to the relationship between input source and picture
brightness.
• 1.8/2.0/2.1: Select these values according to your preference.
• 2.2/2.3: Increases the average brightness of the picture. Best for a lit
environment, meeting room or family room.
• 2.4/2.5: Best for viewing movies in a dark environment.
• 2.6: Best for viewing movies which are mostly composed of dark
scenes.
• BenQ: Finely-tuned gamma to optimize details and increase contrast.
• Color Management
The Color Management provides six sets (RGBCMY) of colors to be
adjusted. When you select each color, you can independently adjust its
range and saturation according to your preference.
Advanced Color
Settings
To make adjustments, press the / arrows to highlight an independent
color from among Red (R), Green (G), Blue (B), Cyan (C), Magenta (M),
Yellow (Y) or White (W). The following menu items are displayed for your
choice.
• Hue: Press / to adjust the video hue
of the selected primary color.
• Saturation: Press / to adjust the video
saturation of the selected primary color.
• Gain: Press / to adjust the video gain
of the selected primary color.
If you select White Balance (W), you can
adjust the contrast levels of Red, Green, Blue,
Cyan, Magenta, Yellow and White by selecting
R Gain, G Gain, and B Gain.
To return all the settings to the factory default values, highlight Reset, and
press OK.
Saturation is the amount of that color in a video picture. Lower settings produce less
saturated colors; a setting of “0” removes that color from the image entirely. If the
saturation is too high, that color will be overpowering and unrealistic.
• Light Source Mode
Selects a suitable light source power from among the provided modes. See
Extending the light source life on page 50.
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• Custom Brightness
You can adjust the light source brightness. This function is only available
when Light Source Mode is Custom.
Advanced Color
Settings
(Continued)
Reset Current
Picture Mode
• HDR Brightness
The projector can automatically adjust the brightness levels of your image
according to the input source. You can also manually select a brightness
level to display better picture quality. When the value is higher, the image
becomes brighter; when the value is lower, the image becomes darker.
• Noise Reduction
Reduces electrical image noise caused by different media players.
Returns all of the adjustments you’ve made for the selected Picture Mode
(including the preset mode, User1 and User2) to the factory preset values.
1. Press OK. The confirmation message is displayed.
2. Use / to select Reset and press OK. The current picture mode
returns to the factory preset settings.
The following settings will still remain: Picture Mode, Load Settings From.
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2. Main menu: Audio
Structure
MenuOptions
MuteOff/On
Volume0 – 20
Power On/Off Ring ToneOff/On
Reset AudioReset/Cancel
Function descriptions
MenuDescriptions
Select On to temporarily turn off the projector's internal speaker or the
Mute
Volume
volume being output from the audio output jack.
To restore the audio, select Off.
Adjusts the volume level of the projector's internal speaker or the volume
being output from the audio output jack.
If the Mute function is activated, adjusting Volume will turn off the Mute
function.
Power On/Off
Ring Tone
Reset Audio
Sets the ring tone for the projector On or Off.
The Power On/Off Ring Tone can only be adjusted here. Setting the sound
mute or adjusting the sound level do not affect the Power On/Off Ring Tone.
Returns all of the adjustments you’ve done under the Audio menu to the
factory preset values.
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3. Main menu: Display
15:9 picture
4:3 picture
16:9 picture
16:10 picture
Structure
MenuOptions
Aspect RatioAuto/4:3/16:9/16:10
Auto Source SearchOff/On
Source RenameHDMI-1/HDMI-2
Auto/Top Bottom/Frame Sequential/
Frame Packing/Side by Side/Off
3D Settings 1/3D Settings 2/
3D Settings 3
3D Settings 1/3D Settings 2/
3D Settings 3
1:1 (1080 x 1080)/4:3 (1440 x
1080)/16:10 (1728 x 1080)/16:9 (1920
x 1080)
Function descriptions
MenuDescriptions
There are several options to set the image's aspect ratio depending on your
input signal source.
• Auto: Scales an image proportionally to
fit the projector's native resolution in its
horizontal or vertical width.
• 4:3: Scales an image so that it is
Aspect Ratio
Auto Source
Search
displayed in the center of the screen with
a 4:3 aspect ratio.
• 16:9: Scales an image so that it is
displayed in the center of the screen with
a 16:9 aspect ratio.
• 16:10: Scales an image so that it is
displayed in the center of the screen with
a 16:10 aspect ratio.
Allows the projector to automatically search for a signal.
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Renames the input source to your desired name.
On the Source Rename page:
1. Press OK to display the on-screen keyboard.
Source Rename
3D
2. Press / / / to select each desired digit/letter, and press OK to
confirm each input.
3. Repeat the step above and when done, press BACK and to highlight
Commit.
4. Press OK and the source name changes.
This projector supports playing three-dimensional (3D) content transferred
through your 3D-compatible video devices and contents, such as
PlayStation consoles (with 3D game discs), 3D Blu-ray players (with 3D
Blu-ray discs), and so on. After you have connected the 3D video devices to
the projector, wear a pair of 3D glasses and make sure the power is on to
view 3D contents.
When watching 3D contents:
• The image may seem misplaced; however, this is not a product
malfunction.
• Take appropriate breaks when watching 3D contents.
• Stop watching 3D contents if you feel fatigue or discomfort.
• Keep a distance from the screen of about three times the effective
height of the screen.
• Children and people with a history of oversensitivity to light, heart
problems, or any other existing medical conditions should be
refrained from watching 3D contents.
• The image may seem reddish, greenish, or bluish without wearing 3D
glasses. However, you will not notice any color bias when watching 3D
contents with 3D glasses.
• The 4K source will not be displayed.
• 3D Mode
The projector can automatically enable 3D mode via the contents when the
source type is HDMI and supports 1.4a. If you want the projector to
automatically choose an appropriate 3D format when detecting 3D
contents, select Auto. If the projector cannot recognize the 3D format,
choose a 3D mode from among Top Bottom, Frame Sequential, Frame Packing and Side by Side.
When 3D Mode is enabled:
• The brightness level of the projected image decreases.
• The Picture Mode cannot be adjusted.
• The 2D Keystone can only be adjusted within limited degrees.
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3D
• 3D Sync Invert
When your 3D image is distorted, enable this function to switch between the
image for the left eye and the right eye for more comfortable 3D viewing
experience.
• Save 3D Settings
When you have successfully displayed the 3D contents after making the
appropriate adjustments, you can enable this function and choose a set of
3D settings to memorize current 3D settings.
• Apply 3D Settings
After the 3D settings are saved, you can decide if you would like to apply
them by choosing a set of 3D settings that you have saved. Once applied,
the projector will automatically play the incoming 3D contents if it matches
the 3D settings saved.
Only the set(s) of 3D settings with memorized data is available.
• HDMI Format
Selects a suitable RGB color range to correct the color accuracy.
HDMI Settings
• Auto: Automatically selects a suitable color range for the incoming
HDMI signal.
• Limited: Utilizes the Limited range RGB 16-235.
• Full: Utilizes the Full range RGB 0-255.
• HDMI Equalizer
Sets a suitable value to maintain the HDMI picture quality in long distance
data transmission.
• HDMI EDID
Switches between Enhanced for HDMI 2.0 EDID and Standard for HDMI 1.4
EDID. Selecting Standard which supports up to 1080p 60Hz may solve
abnormal display issues with some old players.
The native resolution will change according to your selection.
• 1:1 (1080 x 1080): Native resolution in the Information page will show
1080 x 1080. Projection of all aspect ratio will be limited in that specific
range.
• 4:3 (1440 x 1080): Native resolution in the Information page will show
1440 x 1080. Projection of all aspect ratio will be limited in that specific
range.
Screen Fill
• 16:10 (1728 x 1080): Native resolution in the Information page will show
1728 x 1080. Projection of all aspect ratio will be limited in that specific
range.
• 16:9 (1920 x 1080): Native resolution in the Information page will show
1920 x 1080. Projection of all aspect ratio will be limited in that specific
range.
Aspect Ratio will be fixed at Auto if 4:3 or 1:1 is selected.
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Reset Display
Returns all the settings on the Display main menu to the factory default
values.
Modes of Adjustment
Top
Bottom
Left
Right
Reset all blanking settings
Memory-1/Memory-2/Memory-3/
Memory-4/Memory-5
Function descriptions
MenuDescriptions
Projector
Position
2D KeystoneSee Correcting keystone on page 18 for details.
Auto Vertical
Keystone
Test Pattern
The projector can be installed on a ceiling or behind a screen, or with one or
more mirrors. See Choosing a location on page 14 for details.
Automatically corrects the keystoning at the top/bottom side of the
projected image.
Adjusts the image size and focus and
check that the projected image is free from
distortion.
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We recommend you use the High Altitude Mode when your environment is
between 1501 m–3000 m above sea level, and ambient temperature is
between 0°C–30°C.
Operation under "High Altitude Mode" may cause a higher decibel
operating noise level because of increased fan speed necessary to improve
overall system cooling and performance.
If you use this projector under other extreme conditions excluding the
High Altitude
Mode
above, it may display auto shut-down symptoms, which is designed to
protect your projector from over-heating. In cases like this, you should
switch to High Altitude mode to solve these symptoms. However, this is not
to state that this projector can operate under any and all harsh or extreme
conditions.
Do not use the High Altitude Mode if your altitude is between 0 m and 1500 m and ambient
temperature is between 0°C and 35°C. The projector will be over cooled, if you turn the
mode on under such a condition.
Selects a baud rate that is identical with your computer’s so that you can
Baud Rate
connect the projector using a suitable RS-232 cable. This function is
intended for qualified service personnel.
Corner FitSee Adjusting Corner Fit on page 18 for details.
Corrects the projected picture’s color when the projection surface such as
a painted wall which may not be white, the Wall Color feature can help
Wall Color
correct the projected picture’s colors to prevent possible color difference
between the source and projected pictures. There are several precalibrated
colors to choose from: Light Yellow, Pink, Light Green, Blue, and
Blackboard.
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Image Resizing
• Digital Zoom
Magnifies or reduces the projected image size.
1. After the adjustment bar displays, press / on the projector on the
remote control repeatedly to reduce or magnify the image to a desired
size.
2. Press OK to enter panning mode.
3. Press the directional arrows (, , , ) on the projector or remote
control to navigate the picture.
The picture can only be navigated after it is magnified. You can further magnify the picture
while searching for details.
• Digital Shrink & Shift
Shrinks and/or shifts the projected image.
1. After the adjustment bar displays, press / repeatedly to shrink or
magnify the picture to a desired size.
2. Press OK to activate digital shift function.
3. After digital shift function is activated, press the directional arrows ( ,
, , ) to shift the image.
Image Memory
The picture can only be shifted after it shrank.
• Blanking
Blanks some parts of the projected image.
1. Select the Modes of Adjustment first by pressing /.
2. Press / to highlight the area you want to adjust and press / to
adjust its range.
Enacting the Reset all blanking settings function will return all items in the Blanking menu
to the factory preset values. Pressing OK clears the values of selected item.
• Save Image Memory: Allows you to save and apply several sets of image
settings for regularly used circumstances, including the following
settings: Projector Position, Aspect Ratio, Picture Mode, Source,
Resolution, Light Source Mode, Digital Shrink & Shift, Blanking. You can
choose one set of memory to save the current settings.
• Apply Image Memory: After the image memories are saved, you can
decide if you would like to apply it by choosing a set of memory that you
have saved.
LanguageSets the language for the On-Screen Display (OSD) menus.
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• Background Color
Background
Settings
Menu Settings
Light Source
Information
Sets the background color for the projector.
• Splash Screen
Allows you to select which logo screen will be displayed during projector
start-up.
• Menu Type
Sets the OSD menu type according to your needs.
• Menu Display Time
Sets the length of time the OSD will remain active after your last key press.
• Menu Position
Sets the On-Screen Display (OSD) menu position.
• Reminder Message
Sets the reminder messages on or off.
This menu page displays the following information:
• Light Source Usage Time
• Light hours used under Normal Mode, ECO Mode, SmartEco Mode,
SmartEco+, Custom Mode.
• Standby Mode
Standby Settings
Operation
Settings
• Eco: The projector maintains at standby mode with less than 0.5W
power consumption. The network function and audio pass through
function are not available.
• Normal: Allows the projector to provide the pass through function(s)
in standby mode.
• Audio Pass Through
The projector can play sound when it is in standby mode and the
corresponding jacks are correctly connected to devices. Press / to
choose the source that you wish to use. See Connection on page 19 for
how to make the connection.
• LED Indicator
You can turn off the LED warning lights. This is to avoid any light
disturbance when viewing images in a dark room.
• Power On/Off Settings
• Direct Power On: Allows the projector to turn on automatically once
the power is fed through the power cord.
• Signal Power On: Sets whether to turn the projector directly on
without pressing POWER or ON when the projector is in
standby mode and detects the selected signal.
• Auto Power Off: Allows the projector to turn off automatically if no
input signal is detected after a set period of time to prevent
unnecessary waste of light source life.
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Security Settings
Factory Default
Reset System
• Panel Key Lock
With the control keys on the projector and remote control locked, you can
prevent your projector settings from being changed accidentally (by
children, for example). When the Panel Key Lock is on, no control keys on
the projector and the remote control will operate except POWER.
To release panel key lock, press and hold (the right key) on the projector
or remote control for 3 seconds.
If you turn off the projector without disabling panel key lock, the projector will still be in
locked status the next time it is turned on.
• Password
See Utilizing the password function on page 26.
Returns all projector settings to the factory preset values.
The following settings will still remain: Projector Position, 2D Keystone, Auto Vertical
Keystone, High Altitude Mode, Baud Rate, Corner Fit, Digital Shrink & Shift, Blanking,
Light Source Information, Security Settings, Wall Color.
Returns all the settings on the System main menu to the factory default
values.
The following settings will still remain: Light Source Information, Security Settings.
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6. Main menu: Information
Structure
Menu
Native Resolution
Detected Resolution
Source
Picture Mode
Light Source Mode
3D Format
Color System
Dynamic Range
Light Source Usage Time
Firmware Version
Service Code
Function descriptions
MenuDescriptions
Native ResolutionShows the native resolution of the projector.
Detected ResolutionShows the native resolution of the input signal.
SourceShows the current signal source.
Picture ModeShows the selected mode on the Picture menu.
Light Source ModeShows the used light source mode.
Displays the current 3D mode.
3D Format
3D Format is only available when 3D is enabled.
Color SystemShows the input system format.
Dynamic RangeShows the dynamic range of the input source.
Light Source Usage TimeShows the number of hours the light has been used.
Firmware VersionShows the firmware version of your projector.
Service CodeShows the projector’s serial number.
46 Operation (under non-Launcher source)
Page 47
Shutting down the projector
1. Press on the projector or on the remote
control and a confirmation message will appear
prompting you. If you don't respond in a few
seconds, the message will disappear.
2. Press or a second time. The power indicator
flashes orange, the projection light source shuts
down, and the fans will continue to run for
approximately 2 seconds to cool down the projector.
3. Once the cooling process finishes, the power
indicator becomes a steady orange and fans stop. Disconnect the power cord from the
power outlet.
To protect the light source, the projector will not respond to any commands during the cooling process.
47 Shutting down the projector
Page 48
Maintenance
Care of the projector
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the
projector and let it cool down completely before cleaning the lens.
• Use a canister of compressed air to remove dust.
• If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and
gently wipe the lens surface.
• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent,
such as alcohol, benzene, thinner or insecticide. Using such materials or maintaining
prolonged contact with rubber or vinyl materials may result in damage to the projector surface
and cabinet material.
Cleaning the projector case
Before you clean the case, turn the projector off using the proper shutdown procedure as
described in Shutting down the projector on page 47 and unplug the power cord.
• To remove dirt or dust, wipe the case with a soft, lint-free cloth.
• To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent.
Then wipe the case.
Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.
Storing the projector
If you need to store the projector for an extended time, please follow the instructions below:
• Make sure the temperature and humidity of the storage area are within the recommended
range for the projector. Please refer toSpecifications on page 53 or consult your dealer about
the range.
• Retract the adjuster feet.
• Remove the battery from the remote control.
• Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent.
48 Maintenance
Page 49
Light source information
Getting to know the light source hour
When the projector is in operation, the duration (in hours) of light source usage is automatically
calculated by the built-in timer. The method of calculating the equivalent light source hour is as
follows:
1. Light Usage Time = (x+y+z+w+a) hours, if:
Time used in Normal mode = x hours
Time used in ECO mode = y hours
Time used in SmartEco mode = z hours
Time used in SmartEco+ mode = w hours
Time used in Custom mode = a hours
X= light source life spec of Normal mode
Y= light source life spec of ECO mode
Z= light source life spec of SmartEco mode
W= light source life spec of SmartEco+ mode
A= light source life spec of Custom mode
A’ is the longest light source life spec among X, Y, Z, W, A
When you calculate Equivalent light source hour manually, it will probably have deviation from the value
shown in OSD menu since projector system calculates time used for each light mode in “Minutes” then
rounds down to an integer in hours shown in OSD.
For time used in each light mode shown in OSD menu:
• Time used is accumulated and rounded down to an integer in hours.
• When time used is less than 1 hour, it shows 0 hours.
To obtain the light hour information:
1. Go to Advanced Menu - System > Light Source Information and press OK. The Light Source Information page appears.
2. Press to select Light Usage Time and press OK. The Light Usage Time information is
displayed.
You can also get the light hour information on the Information menu.
49 Maintenance
Page 50
Extending the light source life
• Setting the Light Mode
Go to Advanced menu - Picture > Advanced Color Settings > Light Source Mode and select a
suitable light source power from among the provided modes.
Setting the projector in ECO, SmartEco, SmartEco+ or Custom mode extends light source life.
Light modeDescription
NormalProvides full light source brightness
ECOLowers brightness to extend the light source life and decreases the fan noise
SmartEco
SmartEco+
Custom
• Setting Auto Power Off
This function allows the projector to turn off automatically if no input signal is detected after a
set period of time to prevent unnecessary waste of light source life.
To set Auto Power Off, go to Advanced menu - System > Operation Settings > Power On/Off
Settings > Auto Power Off and press /.
Adjusts the light source power automatically depending on the content brightness
level while optimizing display quality
Automatically optimizes the power efficiency with higher power saving range than
SmartEco mode.
Enables the light source brightness adjustment bar so that you can adjust the
setting to your liking
50 Maintenance
Page 51
Indicators
Light
Status & Description
Power events
Stand-by mode
Powering up
Normal operation
Normal power-down cooling
Download
Color wheel start failure
Phosphor wheel start failure
Burn-in messages
Burn-in on
Burn-in off
Light source events
: Off
light source error in normal operation
light source life exhausted
Thermal events
Fan 1 error (the actual fan speed is outside the desired
speed)
Fan 2 error (the actual fan speed is outside the desired
speed)
Fan 3 error (the actual fan speed is outside the desired
speed)
Temperature 1 error (over limited temperature)
: Orange On: Green On: Red On
: Orange Flashing: Green Flashing: Red Flashing
51 Maintenance
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Troubleshooting
The projector does not turn on.
CauseRemedy
There is no power from the power cord.
Attempting to turn the projector on again
during the cooling process.
No picture
CauseRemedy
Plug the power cord into the AC power jack on the
projector, and plug the power cord into the power
outlet. If the power outlet has a switch, make sure that
it is switched on.
Wait until the cooling down process has completed.
The video source is not turned on or
connected correctly.
The projector is not correctly connected to
the input signal device.
The input signal has not been correctly
selected.
The lens cover is still closed.Open the lens cover.
Turn the video source on and check that the signal
cable is connected correctly.
Check the connection.
Select the correct input signal with the SOURCE key.
Blurred image
CauseRemedy
The projection lens is not correctly focused.Adjust the focus of the lens using the focus ring.
The projector and the screen are not aligned
properly.
The lens cover is still closed.Open the lens cover.
Adjust the projection angle and direction as well as the
height of the projector if necessary.
Remote control does not work.
CauseRemedy
The batteries are out of power.Replace both of the batteries with new ones.
There is an obstacle between the remote
control and the projector.
You are too far away from the projector.Stand within 8 meters (26 feet) of the projector.
Remove the obstacle.
The password is incorrect.
CauseRemedy
You do not remember the password.
52 Troubleshooting
See Entering the password recall procedure on page
27.
Page 53
Specifications
Projector specifications
All specifications are subject to change without notice.
Optical
Resolution
1920 x 1080 1080p
Display system
1-CHIP DMD
Lens
F = 2.59 ~ 2.87, f = 16.88 ~ 21.88 mm
Light source
Laser and LED
Electrical
Power supply
AC100–240V, 3.6 A, 50–60 Hz (Automatic)
Power consumption
275 W (Max); < 0.5 W (Standby)
Mechanical
Weight
3.0 Kg +
Output terminals
Speaker
10 watt x1
Audio signal output
PC audio jack x 1
100 g (6.61 lbs + 0.22 lbs)
Input terminals
Video signal input
SD/HDTV signal input
Digital - HDMI x 2
USB Type C input
USB Type C Input DP (Display) ALT Mode x 1
Environmental Requirements
Operating temperature
0°C–40°C at sea level
Operating relative humidity
10%–90% (without condensation)
Operating altitude
0–1500 m at 0°C–35°C
1501–3000 m at 0°C–30°C (with
High Altitude Mode on)
Storage temperature
-20°C–60°C at sea level
Storage humidity
10%–90% RH (without condensation)
Storage altitude
30°C@ 0~12,200m above sea level
Control
USB
Type-A x 1 for Service
Type-A x 4 for USB reader
RS-232 serial control
9 pin x 1
LAN control
RJ45 x 1
IR receiver x 2
Transporting
Original packing or equivalent is recommended
Repairing
Please visit below website and choose your country to
find your service contact window.
http://www.benq.com/welcome
1280 x 7201280 x 720_606045.00074.250SupportedSupported Supported
1280 x 7681280 x 768_6059.8747.77679.5SupportedSupported Supported
1280 x 800
1280 x 1024
1280 x 960
1360 x 7681360 x 768_6060.01547.71285.500Supported Supported
1440 x 900WXGA+_6059.88755.935106.500Supported Supported
1400 x 1050SXGA+_6059.97865.317121.750Supported Supported
1600 x 1200UXGA60.00075.000 162.000Supported
1680 x 10501680 x 1050_6059.95465.290146.250Supported Supported
640 x 480@67HzMAC1366.66735.00030.240
832 x 624@75HzMAC1674.54649.72257.280
SXGA_8585.02491.146157.500
1280 x 960_6060.00060.000108
1280 x 960_8585.00285.938148.500
WXGA+_60
(Reduce Blanking)
WXGA+_6059.88755.935106.500
1680 x 1050_60
(Reduce Blanking)
1680 x 1050_6059.95465.290146.250
1920 x 1200_60
(Reduce Blanking)
Vertical Frequency
(Hz)
119.85477.42583.000
119.98997.551115.500
6047.39668.25
119.909101.563146.25
6055.46988.75
59.88364.674119.000
59.95074.038154.000
Horizontal Frequency
(kHz)
Pixel Frequency
(MHz)
58 Specifications
Page 59
• Video timings
TimingResolutionHorizontal Frequency (kHz) Vertical Frequency (Hz)Pixel Frequency (MHz)
480p720 x 48031.4759.9427
576p720 x 57631.255027
720/50p1280 x 72037.55074.25
720/60p1280 x 72045.006074.25
1080/50i1920 x 108028.135074.25
1080/60i1920 x 108033.756074.25
1080/24P1920 x 1080272474.25
1080/50P1920 x 108056.2550148.5
1080/60P1920 x 108067.5 60148.5
2160/24P3840 x 21605424297
2160/25P3840 x 216056.2525297
2160/30P3840 x 216067.530297
2160/50P3840 x 2160112.550594
2160/60P3840 x 216013560594
59 Specifications
Page 60
RS232 command
FunctionTypeOperationASCII
WritePower On<CR>*pow=on#<CR>
Power
Source Selection
Audio Control
Picture Mode
WritePower Off<CR>*pow=off#<CR>
ReadPower Status<CR>*pow=?#<CR>
WriteHDMI(MHL)<CR>*sour=hdmi#<CR>
WriteHDMI 2(MHL2)<CR>*sour=hdmi2#<CR>
WriteSmart System<CR>*sour=smartsystem#<CR>
WriteType-C<CR>*sour=typec#<CR>
ReadCurrent source<CR>*sour=?#<CR>
WriteMute On<CR>*mute=on#<CR>
WriteMute Off<CR>*mute=off#<CR>
ReadMute Status<CR>*mute=?#<CR>
WriteVol um e +<CR>*vol=+#<CR>
WriteVol um e -<CR>*vol=-#<CR>
ReadVolume Status<CR>*vol=?#<CR>
WritePresentation<CR>*appmod=preset#<CR>
WritesRGB<CR>*appmod=srgb#<CR>
WriteBright<CR>*appmod=bright#<CR>
WriteUser1<CR>*appmod=user1#<CR>
WriteUser2<CR>*appmod=user2#<CR>
WriteSpreadsheet<CR>*appmod=spreadsheet#<CR>
WriteVideo Conference<CR>*appmod=videoconference#<CR>
ReadPicture Mode<CR>*appmod=?#<CR>