Benq BL2201M User Manual [sv]

BenQ

Service Change Notice

Vendor name KTC Issue date: 2018-11-01

Topic New firmware v1.0.0.7 released to solve noise issue on webcam (video conference)

SCN Type HW/FW SW

Marketing Model
Product P/N

RP553K 9H.F3TTK.RE1

Priority Urgent General Doc.No: PDP181101A

Instruction Enforcement Recommendation Revision: 0

Report to BQL BQP BQA BQC BQE BQtw

Issue by PDP

Problem Confirmed: Design Process Component Spec Improvement

Problem Symptom:

There could be noise issue on webcam during video conference.

Root Cause:

Firmware bug and improvement

Solution:

Bug fix:

1. Fix noise issue on webcam during video conference.

Update APK & new function:

1.Phase in BenQ SW Keyboard and set BenQ SW Keyboard as default in the latest SW version.

2.Update WPS office 10.3.3 (new)

3.Update InstaQShare(v2.2.802)/ iMirror(5.6.2)/ EDLNA(3.7.7)

4.Update InstaQPrint 12.10

5.Update EZWrite 4.0 Lite 1.0.4.4

6.Debug Menu: add Adb Switch & Copy Log function to enable/disable adb connection service & Export System log file

7.Debug Menu: add WOL function (Wake On LAN)

8.Android Setting: Add "Power Option", time to enter "power save" mode (backlight off & mute) & time to enter "standby"
mode when Android system is idle.

9.Android Setting: Add certificate import function

10.Android setting: Phase in proxy setting in Ethernet (follow RM series)

CC take action Need attach Service SOP: Yes No

Infected Range:

All shipments before 2018/11/1.

Scope:

RMA only

Action:

2018.11.28_09:14:32

Jason.CJ.Lin

It's recommended to upgrade firmware for all RMA cases.

Please upgrade the firmware to v1.0.0.7 which can be downloaded from eSupport.
Firmware download access: http://esupport.benq.com/v3_ASP/
(TechnicalSupport>Inquiry>PDP>Model>Firmware)

User can upgrade the firmware thru OTA or manually.
For OTA operation, please refer to the user manual or service manual.

Initiator: Jason CJ Lin Approval: Shalin Wang

Review: Review:

Remark

2018.11.28_09:14:32

Jason.CJ.Lin