Benq 9H.F37PT.RA2 User Manual

SL490/SL550 User Manual

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

Copyright 2016 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Table of Contents i

Table of Contents

Safety warnings and precautions ........................................ 1

Important safety instructions ............................................. 2

Notes on the LCD panel of this display ........................................2

Safety notice for remote control ...................................................3

Battery safety notice .........................................................................3

BenQ ecoFACTS ...............................................................................4

Unpacking and Installation ................................................... 5

Unpacking ...........................................................................................5

Package Contents ..............................................................................5

Installation Notes ..............................................................................5

Mounting on a Wall ...........................................................................6

Mounting in Portrait Position .........................................................7

Parts and Functions............................................................... 8

Control Panel .....................................................................................8

Input/Output Terminals ................................................................. 10

Remote control .............................................................................. 11

Connecting External Equipment ......................................18

Connecting External Equipment (DVD/VCR/VCD) ............... 18

Connecting a PC ............................................................................. 18

Connecting Audio Equipment ...................................................... 19

Connecting Multiple Displays in a Daisy-chain Conguration 20

IR connection .................................................................................. 21

Operation ............................................................................. 22

Watch the Connected Video Source .......................................... 22

Change Picture Format ................................................................. 22

Android reminder page ................................................................. 22

Media Player introduction: ............................................................ 23

Browser manual .............................................................................. 27

PDF reader play .............................................................................. 34

Table of Contentsii

signage display ......................................................................39

Setting ............................................................................................... 39

Wi-Fi ................................................................................................. 39

Ethernet ........................................................................................... 40

Signage Display ................................................................................ 41

System Tools .................................................................................... 48

Storage ............................................................................................. 50

Apps .................................................................................................. 51

Date & time ..................................................................................... 52

Developer options ......................................................................... 53

About ................................................................................................ 54

Supplementary ................................................................................ 54

OSD Menu ............................................................................ 56

Navigating the OSD Menu ............................................................ 56

OSD Menu Overview .................................................................... 57

USB device compatibility ...................................................79

Input Mode ...........................................................................81

Pixel Defect Policy ..............................................................83

Pixels and Sub-Pixels ...................................................................... 83

Types of Pixel Defects + Dot Denition .................................... 83

Bright Dot Defects ......................................................................... 84

Dark Dot Defects .......................................................................... 84

Proximity of Pixel Defects ............................................................ 85

Pixel Defect Tolerances ................................................................. 86

MURA ............................................................................................... 86

Cleaning and Troubleshooting ..........................................87

Cleaning............................................................................................ 87

Troubleshooting ............................................................................. 88

Technical Specications .......................................... ............90

Safety warnings and precautions 1

Safety warnings and precautions

THIS EQUIPMENT MUST BE GROUNDED

To ensure safe operation, the threepin plug must be inserted only into a standard three-pin power outlet which

The lightning ash with arrowhead

symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure

that may be of sufcient magnitude to

constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

• The mains plug of the power supply cord shall remain readily operable. The AC receptacle (mains socket outlet) shall be installed near the equipment and shall be easily accessible. To completely disconnect this equipment from the AC mains, disconnect the power cord plug from the AC receptacle.

• Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where it may fall and cause damage to itself or others.

• Do not place this display near water, like a spa or pool, or in a position which will allow the splashing or spraying of water onto the display, like in front of an open window where rain water may enter.

• Do not install this display in a conned space without proper ventilation and air circulation, such as in a closed cabinet. Allow proper space around the display for dissipating heat inside. Do not block any openings and vents on the display. Overheating may result in hazards and electric shock.

• Installation of this display should only be performed by a qualied technician. Failure to install this display properly may cause injuries and damages to the personnels and the display itself. Check the installation regularly and maintain the display periodically to ensure the best working condition.

• Use only the accessories approved or recommended by the manufacturer to mount this display. Using wrong or unsuitable accessories may cause the display to fall and result in

serious personal injuries. Make sure that the surface and xing points are strong enough

to sustain the weight of the display.

• To reduce the risk of electric shock, do not remove covers. No user serviceable parts

inside. Refer servicing to qualied service personnel.

• To prevent personal injuries, mounting the display or installing desktop stands is required before use.

is effectively grounded through normal household wiring. Extension cords used with the equipment must have three cores and be correctly wired to provide connection to the ground. Wrongly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power outlet is grounded or that the installation is completely safe. For your safety, if you are in any doubt about the effective grounding of the power

outlet, please consult a qualied

electrician.

Important safety instructions2

Important safety instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including ampliers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided

for your safety. If the provided plug does not t into your outlet, consult an electrician

for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specied by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table specied by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

14. Unplug this apparatus during lightning storms or when unused for long periods of time.

15. Refer all servicing to qualied service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Notes on the LCD panel of this display

• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of

glass which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal substrate is also liable to damage under excessive force or extreme temperatures. Please handle with care.

• The response time and brightness of the LCD panel may vary with the ambient

temperature.

• Avoid placing the display in direct sun or where direct sun or spot lighting will shine

onto the LCD panel, as the heat may damage the panel and the external casing of the

display, and the bright light will make viewing the display more difcult than necessary.

• The LCD panel consists of individual pixels to display images and is manufactured

according to the design specications. While 99.9% of these pixels work normally, 0.01%

of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the LCD technology and is not a defect.

Important safety instructions 3

• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to 'screen burn-in' or 'image retention' which can be found on the

screen as visible xed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, xed/inactive

text or icons) for more than two hours. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 4:3 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines. Note: Under certain circumstances, condensation may occur on the inner side of the cover glass, it's a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 2 hours of normal operation.

Safety notice for remote control

• Do not put the remote control in the direct heat, humidity, and avoid re.

• Do not drop the remote control.

• Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.

• Conrm there is no object between the remote control and the remote sensor of the product.

• When the remote control will not be used for an extended period, remove the batteries.

Battery safety notice

The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following:

• Always ensure that the batteries are inserted with the positive and negative terminals in the correct direction as shown in the battery compartment.

• Different types of batteries have different characteristics. Do not mix different types.

• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries.

• When batteries fail to function, replace them immediately.

• Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible.

• Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use.

• There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.

Important safety instructions4

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.

com/ for more details on BenQ's environmental commitments and achievements.

Unpacking and Installation 5

Unpacking and Installation

Unpacking

• This product is packed in a carton, together with the standard accessories.

• Any other optional accessories will be packed separately.

• Due to the size and weight of this display it is recommended for two people to move it.

• After opening the carton, ensure that the contents are complete and in good condition.

Package Contents

Please verify that you received the following items with your package content:

• LCD display

• Remote control

• Quick start guide

Power Cord HDMI cable DVI to VGA cable

* The supplied power cord varies depending on destination.

* Differences according to regions.

Display design and accessories may differ from those illustrated above.

• For all other regions, apply a power cord that conforms to the AC voltage of the power socket and has been approved by and complies with the safety regulations of the particular country (Type H05VV-F ,2G or 3G, 0.75 or 1mm2 should be used).

• You might like to save the package box and packing material for shipping the display.

• Power cord (1.8 m)

• HDMI cable (1.8 m)

• DVI to VGA cable (1.8 m)

Remote Control Quick start guide

Installation Notes

• Due to the high power consumption, always use the plug exclusively designed for this product. If an extended line is required, please consult your service agent.

• The product should be installed on a at surface to avoid tipping. The distance between the back of the product and the wall should be maintained for proper ventilation. Avoid installing the product in the kitchen, bathroom or any other places with high humidity so as not to shorten the service life of the electronic components.

Unpacking and Installation6

• The product can normally operate only under 3000m in altitude. In installations at altitudes above 3000m, some abnormalities may be experienced.

• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to ‘screen burn-in’ or ‘image retention’ which can be found on the

screen as visible xed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, xed/inactive

text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 4:3 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines.

Under certain circumstances, condensation may occur on the inner side of the cover glass, it’s a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 2 hours of normal operation.

Mounting on a Wall

To mount this display to a wall, you will have to obtain a standard wall-mounting kit (commercially available). We recommend using a mounting interface that complies with TUV-GS and/or UL1678 standard.

SL490

Protective Sheet

SL550

Protective Sheet

VESA Grid

Table

VESA Grid

Table

1. Lay a protective sheet on a table, which was wrapped around the display when it was

packaged, beneath the screen surface so as not to scratch the screen face.

2. Ensure you have all accessories for mounting this display (wall mount, ceiling mount,

table stand, etc).

3. Follow the instructions that come with the base mounting kit. Failure to follow

correct mounting procedures could result in damage to the equipment or injury to the user or installer. Product warranty does not cover damage caused by improper installation.

4. For the wall-mounting kit, use M6 mounting screws (having a length 10 mm longer

than the thickness of the mounting bracket) and tighten them securely.

VESA Grid

SL490/SL550 400(H) x 400(V) mm

Unpacking and Installation 7

SL490

To prevent the display from falling:

• For wall or ceiling installation, we recommend installing the display with metal brackets which are commercially available. For detailed installation instructions, refer to the guide received with the respective bracket.

• To lessen the probability of injury and damage resulting from fall of the display in case of earthquake or other natural disaster, be sure to consult the bracket manufacturer for installation location.

Ventilation Requirements for enclosure locating

To allow heat to disperse, leave space between surrounding objects as shown in the diagram below.

100 mm 100 mm

100 mm

Mounting in Portrait Position

This display can be installed in portrait position.

1. Remove the table stand, if attached.

2. Rotate 90 degrees clockwise from the back side of the display .The terminals will be on the left and bottom side of the user from the back of the display.

SL550

Parts and Functions8

Parts and Functions

Control Panel

SL490 SL550

MUTE INPUT

No. Name Description

button

MUTE button

INPUT button

Use this button to turn the display on or put the display to standby.

Switch the audio mute ON/OFF.

Choose the input source.

Increase the adjustment while OSD menu is on, or increase the

button

audio output level while OSD menu is off.

• Used as OK button in the On-Screen-Display menu.

button

MENU button

Decrease the adjustment while OSD menu is on, or decrease the audio output level while OSD menu is off.

Move the highlight bar up to adjust the selected item while OSD menu is on.

Move the highlight bar down to adjust the selected item while OSD menu is on.

Return to previous menu while OSD menu is on, or to activate the OSD menu when OSD menu is off.

Remote control sensor and power status indicator

Parts and Functions 9

• Receives command signals from the remote control.

• Indicates the operating status of the display:

- Lights green when the display is turned on

- Lights red when the display is in standby mode

- Lights amber when the display enters sleep mode

- When SCHEDULE is enabled, the light blinks green and red

- If the light blinks red, it indicates that a failure has been detected

- Lights off when the main power of the display is turned off

• Pull down the lens to have better remote control performance and easy to observe the light information of power status.

• Push up the lens before mounting the display for video wall application.

• Pull/Push the lens until hearing the click sound.

Parts and Functions10

Input/Output Terminals

SL490 SL550

43 658710

21 43 658710

No. Name Description

AC SWITCH

AC IN

HDMI1 IN

Switch the AC power on/off.

AC power input from the wall outlet.

HDMI video/audio input.

HDMI2 IN

IR IN

IR signal input / output for the loop-through function.

IR OUT

RJ-45

RS232 IN

LAN control function for the use of remote control signal from control center.

RS232 network input / output for the loop-through function.

RS232 OUT

Audio OUT

USB PORT B

USB PORT A

PC LINE IN

DVI IN

DVI OUT

DisplayPort IN

Audio output to external AV device.

Service Use only.

1. For media play

2. 5V2A for add current , example for HDD

Audio input for VGA source (3.5mm stereo phone).

DVI-I video input.

DVI or VGA video output.

DisplayPort video input / output.

DisplayPort OUT

MICRO USB

MICRO SD CARD

SECURITY LOCK

For media play, transfer data between the signage and the computer via a Micro-USB cable (purchased separately).

Connect your MICRO SD CARD.

Used for security and theft prevention.

Parts and Functions 11

Remote control

General functions

POWER button

Power ON/OFF.

PLAY buttons

Media player source only. Please refer to

Remote Control for Android usage on page

14.

Freeze feature

Pause: Freeze hot key for all inputs

content.

Play: Unfreeze hot key for all input content.

SOURCE button

Pop-up source menu OSD.

HOME button

Pop-up setting menu OSD.

LIST button

Works as X-Sign Menu when at X-Sign page.

NAVIGATION buttons

On VGA, HDMI1, HDMI2,DVI-D and Display Port source: Pop-up picture mode source OSD.

Others: Move the highlight bar up.

On VGA, HDMI1, HDMI2,DVI-D and Display Port source: Pop-up Audio source OSD.

Others: Move the highlight bar down.

Source menu OSD: Exit source menu OSD.

Volume menu OSD: Decrease audio volume.

Others: Move the highlight bar left..

Source menu OSD: Go to selected source.

Volume menu OSD: Increase audio volume.

Others: Move the highlight bar right.

OK button

Conrm, submit or select.

ADJUST button

Go to Auto Adjust OSD for VGA only.

MUTE button

Toggle Audio Mute/Unmute.

/ / / COLOR buttons

Choose tasks or options.(for Media Input only)

Window selection for PIP function.

Number / ID SET / ENTER buttons

Enter text for network setting.

Press to set the display ID. Refer to ID Remote

Control on page 13 for more detail.

Parts and Functions12

FORMAT button

Change Image Zoom Mode Full, 4:3, 1:1, 16:9, 21:9, Custom.

BACK button

Return to the previous menu page or exit from the previous function.

INFO button

Show Information OSD.

OPTIONS button

No function.

/ VOLUME button

Adjust volume.

Parts and Functions 13

ID Remote Control

You can set the remote control ID when you want to use this remote control on one of several different displays.

Press ID button. The red LED blinks twice.

1. Press ID SET button for more than 1 second to enter the ID Mode. The red LED lights up. Press the ID SET button again will exit the ID Mode. The red LED lights off.

Press the digit numbers 0 ~ 9 to select the display you want to control.

For example: press 0 and 1 for display No.1, press 1 and 1 for display No.11.

The numbers available are from 01 ~ 98.

2. Not pressing any button within 10 seconds will exit the ID Mode.

3. If an error pressing of buttons other than the digits occurred, wait 1 second after the red LED lights off and then lights up again, then press the correct digits again.

4. Press ENTER button to conrm. The red LED blinks twice and then lights off.

• Press NORMAL button. The green LED blinks twice, indicating the

display is in normal operation.

• It is necessary to set up the ID number for each display before selecting

its ID number.

Parts and Functions14

Remote Control for Android usage

POWER button

Power ON/OFF.

PLAY buttons

1. Media playback (video/audio/picture).

There are 3 ways to play media les.

1) Media Player > Compose > edit or add new playlist > choose any media

les > press

to play the media

le directly.

2) Media Player > Play > choose nonempty play list > press

the media les in the play list.

3) Set media playlist in Boot on Source or Schedule by OSD menu.

to play all

2. PDF playback

There are 3 ways to play PDF les.

1) File Manager

Select and play the PDF le from File

Manager.

2) PDF Player > Play > choose non-empty play list > press

to play all the PDF les in

the play list.

3) Set PDF playlist in Boot on Source or Schedule by OSD menu.

3. When playing PDF, video or music, press to stop playing. Then if pressing again, playing will be started from the beginning of

the le.

4. When playing PDF, video or music, press button to pause playing.

5. All media or PDF les should be put at the folder, which is named “benq” with subfolder, under the root directory of the

specied storage (internal/USB/SD Card). All

sub-folders (video/photo/music/pdf) are named by media types and shouldn’t be changed.

- videos: {root dir of storage}/benq/video/

- photos: {root dir of storage}/benq/photo/

- music: {root dir of storage}/benq/music/

- pdf: {root dir of storage}/benq/pdf/

Note that the root directories of three storages are

- Internal storage: /sdcard

- USB storage: /mnt/usb_storage

- SD card: /mnt/external_sd

Media Player: Rewind 20 seconds.

PDF Player: Go to the previous page.

Media Player: Forward 20 seconds.

PDF Player: Go to the next page

SOURCE button

Root Menu: Go to Video source OSD.

Parts and Functions 15

HOME button

Root Menu: Go to Main Menu OSD.

Others: Exit OSD.

LIST button

In PDF Player, zoom-in your PDF content.

When you Press

button, the PDF content will

go back to the original size.

/ / / NAVIGATION buttons

1. Navigate through menus and choose items.

2. In the content of the web page, these buttons are to control the scroll bar of the screen.

Press

or is for moving vertical scroll bar up or down. Press or is for moving horizontal scroll bar left or right.

3. For PDF les,

- when zoom in/out has been performed,

Press

, , or to adjust the

position of the screen.

- when zoom in/out has been not performed,

Press

to go to the next page.

Press to go to the previous page.

OK button

2) Move the focus up to the next control or widget such as buttons.

1) In the content of the web page, move the focus down to the next clickable items.

2) Move the focus down to the next control or widget such as buttons.

Number / ID SET / ENTER button

1. No functions for ID SET and

ENTER

on Android source.

2. For PDF le, enter the page number by pressing number buttons and then press

button to jump to the specic

page.

FORMAT button

Change Image Zoom Mode Full, 4:3, 1:1, 16:9, 21:9, Custom.

BACK button

Return to the previous page or exit from the previous function.

INFO button

Conrm, submit or select.

ADJUST button

In PDF Player, zoom-out your PDF content.

When you Press

button, the PDF le content

will go back to the original size.

MUTE button

1. Show Information OSD.

2. Media Player > Compose > edit or new

add playlist > choose any media les >

press

to show the information of

the chosen media le.

OPTIONS button

Open toolbox in Media Player or PDF

Toggle Audio Mute/Unmute.

/ / / COLOR buttons

1. : No function in Android.

Player.

1. Media Player >Compose > Edit or new add playlist > press

to open toolbox. Toolbox will be slide from the left side of the screen.

1) In the content of the web page, move the focus up to the next clickable items.

Parts and Functions16

2. PDF Player >Compose > Edit or new add playlist > press

to open toolbox. Toolbox will be slide from the left side of the screen.

/ VOLUME button

Adjust volume.

Inserting the batteries in the remote control

The remote control is powered by two 1.5V AAA batteries.

To install or replace batteries:

1. Buy two 1.5V AAA batteries.

2. Press and then slide the cover to open it.

3. Align the batteries according to the (+) and (–) indications inside the battery compartment.

4. Replace the cover.

The incorrect use of batteries can result in leaks or bursting. Be sure to follow these instructions:

• Place “AAA” batteries matching the (+) and (–) signs on each battery to the (+) and (–) signs of the battery compartment.

• Do not mix battery types.

• Do not combine new batteries with used ones. It causes shorter life or leakage of batteries.

• Remove the dead batteries immediately to prevent them from liquid leaking in the battery compartment. Don’t touch exposed battery acid, as it can damage your skin.

If you do not intend to use the remote control for a long period, remove the batteries.

Handling the remote control

• Do not subject to strong shock.

• Do not allow water or other liquid to splash the remote control. If the remote control gets wet, wipe it dry immediately.

• Avoid exposure to heat and steam.

• Other than to install the batteries, do not open the remote control.

Parts and Functions 17

Operating range of the remote control

Point the top of the remote control toward the display’s remote control sensor when pressing a button.

Use the remote control within a distance of less than 5m/16ft from the display’s sensor, and a horizontal and vertical angle of less than 30 degrees.

30 30

The remote control may not function properly when the remote control sensor on the display is under direct sunlight or strong illumination, or when there is an obstacle in the path of signal transmission.

Connecting External Equipment18

Connecting External Equipment

Connecting External Equipment (DVD/VCR/VCD)

Using HDMI video input

HDMI IN

Connecting a PC

Using DVI-I input

VGA Out

DVI-I IN

VGA AUDIO IN

D-Sub 15 pin

DVD / VCR / VCD

HDMI Out

Audio Out

Using DVI input

DVI IN

VGA AUDIO IN

DVI Out

Audio Out

Using HDMI input

HDMI IN

Using DisplayPort input

Connecting Audio Equipment

Connecting External Equipment 19

HDMI Out

DisplayPort Out

Connecting an external audio device

AUDIO OUT

Audio In

Stereo Amplier

Connecting External Equipment20

Connecting Multiple Displays in a Daisy-chain

Conguration

You can interconnect multiple displays to create a daisy-chain conguration for

applications such as a video wall.

Maximum 25 displays (5x5) can be used in a DVI daisy-chain conguration. For VGA daisy-chain,

Maximum 9 displays can be used.

Display control connection

Connect the RS232 OUT connector of DISPLAY 1 to the RS232 IN connector of DISPLAY 2.

DISPLAY 1 DISPLAY 2

RS-232C

Digital video connection

Connect the DVI OUT / DVI-I OUT connector of DISPLAY 1 to the DVI IN connector of DISPLAY 2.

RS-232C INRS-232C OUTRS-232C IN

DISPLAY 1 DISPLAY 2

DVI

DVI Daisy chain to 5*5 without splitter, DVI with HDCP up to 7th.

DVI IN DVI/DVI-I OUT DVI IN

Connect the DP OUT connector of DISPLAY 1 to the DP IN connector of DISPLAY 2.

DISPLAY 1 DISPLAY 2

DP IN DP OUT DP IN

Connecting External Equipment 21

DP Daisy chain to 15*10 without splitter. DP 1.2 up to 3840x2160@60Hz. DP with HDCP up to 7th.

Connect the HDMI OUT connector of DISPLAY 1 to the DVI IN connector of DISPLAY

DVD / VCR / VCD

HDMI

DISPLAY 1 DISPLAY 2

DVI IN DVI OUT DVI IN

HDMI up to 3840x2160@30Hz, HDMI with HDCP up to 7th.

Analog video connection

Connect the DVI OUT /DVI-I OUT connector of DISPLAY 1 to the DVI-I IN connector of DISPLAY 2.

DISPLAY 1 DISPLAY 2

DVI-I

Analog Daisy chain to 3*3 without splitter.

DVI-I IN DVI/DVI-I OUT DVI-I IN

IR connection

External

IR Receiver

1. This display’s remote control sensor will stop working if the IR IN is connected.

2. IR loop through connection can support up to 9 displays.

DISPLAY 1 DISPLAY 2

IR IN IR OUT IR IN

Operation22

Operation

The control button described in this section is mainly on the remote control unless specied

otherwise.

Watch the Connected Video Source

See page 18 for external equipments connection.

1. Press

2. Press

Change Picture Format

You can change the picture format to suit the video source. Each video source has its available picture formats.

The available picture formats depend on the video source:

1. Press

2. Press

Android reminder page

1. Android reminder page:

SOURCE button.

or button to choose a device, then press OK button.

FORMAT button.

or button to choose a picture format, then press OK button.

• PC mode: Full/4:3/1:1/16:9/21:9/Custom.

• Video mode: Full/4:3/1:1/16:9/21:9/Custom.

• Every app leaves by pressing the back key. The screen will go to Android reminder page.

• When you return to Android reminder page, the screen will show hint image as below:

• The hint image will notify you can press source key to change source.

Operation 23

Media Player introduction:

1. Home page of Media Player, this page has three items: “Play”, “Compose” and “Settings”.

Play : select playlist to play. Compose: edit playlist. Settings: setting play properties.

2. Select “Play” on home page, rst you should choose one playlist to play between FILE 1 and FILE 7.

The pencil icon means the playlist is non-empty.

3. Select “Compose” on home page, rst you should choose one playlist to edit between FILE 1 and FILE 7.

The pencil icon means the playlist is non-empty.

Operation24

4. If an empty playlist is chosen, the app will guide you to select the media source.

All media les should be placed in/benq/of root directory.

For example:

• videos in /root/benq/video/

• photos in /root/benq/photo/

The limit of resolution is 4096x4096

• music in /root/benq/music/

5. You could edit or delete a non-empty playlist, just choose the desired playlist which is with pencil icon.

6. Once you start to edit a playlist, you will see below screen.

Source - les in storage. Playlist – les in playlist.

There are 4 icons which map to the keys of remote controller. Option key – launch slide bar

Play key – play media le.

Info key – show media info.

Ok key – select/unselect le.

6-1 In the slide bar, it helps you to do the following:

• select all : select all storage les.

• delete all : delete all playlist les.

• add/remove : update playlist from source.

• sort : sort playlist.

• save/abort : save or abort playlist.

• back : return.

Operation 25

7. if you choose “Sort” in the slide bar, you can change the order of les one by one.

Operation26

8. Press info key after you choose desired le, you will get the detail information.

9. Press play key after you choose desired le, you will play the media le directly.

10. If you make a playlist with all image les, before saving, the app will ask you if you want to have background music while playing slideshow.

Operation 27

11. Select “Settings” on home page, this page has three parts, “Repeat Mode”, “Slideshow Effect” and “Effect Duration”.

Repeat Mode : play mode. Slideshow Effect : photo slideshow effect. Effect Duration : photo effect duration.

12. Media Hotkey

Play : Playback le. Pause: Pause le.

Fast forward: forward 20 second. (photo not support). Rewind: back 20 second. (photo not support).

Stop: Stop le and return to start. For GIF format, it will be paused.

Browser manual

1. Home page of Browser app, this page has one item: “Settings”. Press Settings then enter next page.

Operation28

2. Users can choose 1~7. Press any one will show a dialog.

3. Enter URL and press OK then data will save on List

4. Press “Option” then left side will pop up a list

Import : Import URL list le Export : Export URL list le

Delete all : Delete all URL record on right side Back : left side list will be closed.

Operation 29

4.1 Import

• Click import

Operation30

• Choose storage

• Choose le contains URL

• Import le and URL will show on list

• File format for import

Format should be like below with le extension “txt”

Operation 31

4.2 Export:

• Click export

Operation32

• Choose storage

• The dialog shows le path and name.

Press “save” button then URL on list will be saved.

5. Press OK then URL records will be saved.

Operation 33

6. On URL list page, if you select non-empty item, it will show a dialog to ask edit or play URL. If press “Edit”, it will show edit URL dialog, if press “Play”, it will show web page of item’s URL.

7. OSD menu interaction with Browser

7.1 Demonstration: Boot on source

Operation34

• Set OSD menu > Conuration1 > Boot on source > If Input is BROWSER and Play List is 0. Then PD will show Browser after reboot.

• Set OSD menu > Conuration1 > Boot on source > If Input is BROWSER and Play List is 1. Then PD will show web page with 1st URL in Browser app.

7.2 Demonstration: Scheduling

Set OSD menu > Advanced option > Schedule > On time1, Off time2, Input is BROWSER, any day you want of week, and Play List.

Then PD will show web page with URL in Browser app at time1 and nish at time2.

PDF reader play

1. Home page of PDF Player, this page has three items: “Play”, “Compose” and

“Settings”. Play : select playlist to play. Compose: edit playlist. Settings: setting play properties.

2. Select “Play” on home page, rst you should choose one playlist to play between FILE

1 and FILE 7. The pencil icon means the playlist is non-empty.

Operation 35

3. Select “Compose” on home page, rst you should choose one playlist to edit between FILE 1 and FILE 7.

The pencil icon means the playlist is non-empty.

4. If an empty playlist is chosen, the app will guide you to select the media source.

All media les should be placed in /benq/ of root directory.

For example,

• pdfs in /root/benq/pdf/

Operation36

5. You could edit or delete a non-empty playlist, just choose the desired playlist with pencil icon.

6. Once you start to edit a playlist, you will see below screen.

Source - les in storage. Playlist – les in playlist.

There are 4 icons which map to the keys of remote controller. Option key – launch slide bar

Play key – play media le.

Info key – show media info.

Ok key – select/unselect le.

6-1 In the slide bar, it helps you to do the following:

• select all : select all storage les.

• delete all : delete all playlist les.

• add/remove : update playlist from source.

• sort : sort playlist.

• save/abort : save or abort playlist.

• back : return.

Operation 37

7. If you choose “Sort” in the slide bar, you can change the order of les one by one.

8. Select “Settings” on home page, this page has two parts, “Repeat Mode” and “Effect Duration”.

Repeat Mode : play mode. Effect Duration : photo effect duration.

Media Hotkey:

Operation38

Play : Playback le.

Pause: Pause page.

Fast forward: go to next page, if the page is end of the le, it will go to next le. Rewind: back to last page, if the page is rst of the le, it will back to last le. Stop: return to rst page of le

Color Hotkey:

LIST : Zoom in.(+10%) ADJUST : Zoom out.(-10%)

OK : Restore zoom

Arrow keys:

Up/Down/Left/Right : Adjust page. (When the page has zoomed in/out) Left : Previous Page. (When the page has not zoomed in/out) Right : Next Page. (When the page has not zoomed in/out)

Combination key:

Number key + OK key : select specic page, and press ok key to change page.

• Press number key.

• Press OK key, the bottom of the page will show the page number, if page number over total page number, it will not change page and show current page number at the bottom of the page.

signage display

Setting

Setting main items:

1. Wi-Fi

2. Ethernet

3. Signage Display

4. System Tools

5. Storage

6. Apps

7. Security

8. Date & time

9. Developer options

10. About

signage display 39

Wi-Fi

Via Enable/Disable to control Wi-Fi On/OFF. After Enable, the screen will

list all available WiFi AP.

1. Please make sure your Wi-Fi dongle is approved by BenQ

2. Ethernet will be disable automatically if Wi turn on and connect to network.

signage display40

Ethernet

Via Enable/Disable to control Ethernet On/Off.After enable Ethernet, it will display:

1. Connect Type (available type is DHCP/Static IP) A. DHCP B. Static IP C. IP Address D. Netmask E. DNS Address F. Gateway Address

2. Mac Address

WiFi will be disable automatically if Ethernet turn on and connect to network.

DHCP

DHCP mode:

1. Cannot modify IP Address, Netmask, DNS Address and Gateway..

signage display 41

2. If connect successfully, it will display current network conguration.

Static IP

Under Static IP. User can manually input IP Address, Netmask, DNS Address and Gateway.

IP address, netmask, DNS address and gateway address input limitation.

1. Format: I. number 0-9 II. decimal point “.”

Signage Display

Divide into 2 groups: General Settings / Source Settings

1. General Settings A. Signage Display Name B. Boot Logo

2. Source Settings A. Media Player

signage display42

B. Browser C. PDF Player

General Settings

1. Signage Display Name

Set up PD name “PD_” + Ethernet Mac Address.

Input limitation:

1. length: Max 36 characters

2. format: no limit

2. Boot Logo

1) Scalar OSD menu to control Android boot logo enable/disable. Scalar OSD Menu operation:

RCU: Home > Conguration2 > Logo > On/Off/User In User mode, user can choose their own boot logo animation le.

1. Boot animation le name must be: bootanimation.zip

2. Will pop-up a window for user to select USB and SD card. No priority issue.

signage display 43

2) When boot logo selection, PD will check if there is bootanimation.zip under USB and SD card.

Function introduction: a. Option description /data/local

Use customized boot animation le which is copied from SD card or USB

/mnt/external_sd

Use boot animation le under SD card

/mnt/usb_storage

Use boot animation le under USB

b. Save Press Save key to save SD card or USB bootanimation.zip to /data/local and set it as

boot logo. c. Forget Press Forget key to delete /data/local bootanimation.zip and not show boot logo. d. Cancel Close dialogue w/o changes. Scenario introduction:

signage display44

Case 1

The users do not settle customized boot logo. PD does not nd any bootanimation. zip le under SD and USB. The List will be blank. Save and Forget button will be gray

and useless.

Case 2

The users do not settle customized boot log, PD nd bootanimation. zip le under SD or USB. The screen will show bootanimation.zip and select the rst le automatically.

Case 3 The user settle customized boot logo, The screen will show /data/local/

bootanimation.zip

signage display 45

3) If OSD menu Logo item is On or Off, the users cannot choose boot animation in Android settings.

Source Settings

1. Media Player

Can Edit Media Player play list and effect settings.

signage display46

1) Open Media Player Player List edit page.

2) Open Media Player slideshow effect edit page.

2. Browser

Can edit Bookmark conguration.

1) Open Browser setting page.

3. PDF Player

Can edit PDF Player Play List and Effect Settings.

signage display 47

1) Open PDF Player Player List edit page.

2) Open PDF Player effect edit page.

signage display48

System Tools

System tools 3 main functions:

1. Clear Storage

2. Factory Reset

3. Import & Export

Clear Storage

The purpose is to clear all data in Benq folders.

Divided into 4 mode:

1. Clear all benq folder.

2. Only clear benq folder under Internal storage.

3. Only clear benq folder under USB storage.

4. Only clear benq folder under SD card.

Pop-up the window to display all folders which can be clear.

Factory Reset

Factory Reset can recover to Factory default settings.

signage display 49

Press OK to execute Reset function automatically.

Import & Export

signage display50

The function of Import & Export PD settings.

1. Saved le name: settings.db

2. Will save to benq folder in storage.

1. Export

Will export settings.db to benq folder under USB or SD card.

If no benq folder exists in USB or SD card, it will be created automatically.

2. Import

Import settings.db from benq folder under USB or SD card.

Storage

Display current PD Android storage information.

signage display 51

SD CARD and USB STORAGE :

Need to insert SD card or USB, the information will show up total space

and available of SD card or USB storage.

Apps

Display applications information.

signage display52

Date & time

Adjust date, time and timezone via NTP.

Set date and time by yourself when you disable Automatic date & time setting.

Setting date

Setting time

signage display 53

Developer options

Android developer options.

signage display54

About

Main info in About:

1. BenQ Software Update

2. Android version

3. Kernel version

4. Build number

BenQ Software Update

Software upgrade via the Internet or USB device.

After select update.zip le, PD will restart and start to update.

Supplementary

Rotation

Via Scalar OSD menu to operate Rotation:

Home > Conguration2 > Rotation > OSD rotation

1. Landscape

After set up Landscape mode, the setting screen will divide into 2 part.

Select Left item, right side will display the sub menu.

2. Portrait

After set up Portrait mode, the setting screen only display one layer.

signage display 55

OSD Menu56

OSD Menu

An overall view of the On-Screen Display (OSD) structure is shown

below. You can use it as a reference for further adjusting your display.

Navigating the OSD Menu

Navigating the OSD menu using the remote control

SOURCE

1. Press button on the remote control to display the OSD menu.

2. Press

3. Press OK or

4. In the submenu, press

or button to choose the item you want to adjust.

button to enter the submenu.

or button to toggle among items, press or button to

adjust settings. If there is a submenu, press OK or

5. Press

button to return to the previous menu, or press button to exit the

OSD menu.

• When there is no OSD menu on the screen, press to display the menu of picture mode.

• When there is no OSD menu on the screen, press

FORMAT

INFOLIST

OPTIONSADJUST

to display the menu of Audio source.

button to enter the submenu.

Navigating the OSD menu using the display’s control buttons

1. Press MENU button to display the OSD menu.

2. Press

3. Press

4. In the submenu, press

5. Press MENU button to return to the previous menu, or press MENU button several

or button to choose the item you want to adjust.

button to enter the submenu.

or button to toggle among items, press or button

to adjust settings. If there is a submenu, press

times to exit the OSD menu.

button to enter the submenu.

MUTE INPUT

OSD Menu Overview

Picture menu

OSD Menu 57

Picture

Screen

Audio

PIP

Conguration 1

Name Description

Brightness (Picture)

Contrast

Brightness

Contrast

Sharpness

Black level

Tint

Color

Noise reduction

Gamma selection

Color temperature

Color control

Medium

Native

Adjust the overall image and background screen brightness(backlight).

Adjust the image contrast ratio for the input signal.

This function is digitally capable to keep crisp image at any

Sharpness

timings.

It is adjustable to get a distinct image or a soft one as you prefer and set independently for each picture mode.

OSD Menu58

Black level

Tint (Hue)

Color (Saturation)

Noise Reduction

Gamma selection

Color temperature

Color control

Picture mode

Overscan

Picture reset

Adjust the image brightness for the background.

sRGB picture mode is standard and cannot be changed.

Adjust the tint of the screen.

YUV signal only.

Adjust the color of the screen.

YUV signal only.

Adjust the noise reduction level.

YUV signal only.

Select a display gamma, It’s refer to the brightness performance curve of signal input.Choose from Native / 2.2 / 2.4.

sRGB picture mode is standard and cannot be changed.

It is used to adjust the color temperature.

The image becomes reddish as the color temperature decreases, and becomes bluish as the color.

The color levels of red, green, and blue are adjusted by the color bars.

R: Red gain, G: Green gain, B: Blue gain.

Available when Color Temp. = User1 or User2 only.

PQ setting

PC mode: Standard / Highbright / sRGB.

Video mode: Standard / Highbright / Cinema. Change the display area of the image.

ON: Set to display area about 95%.

OFF: Set to display area about 100%.

Reset all settings in the Picture menu.

Select “Yes” and press “SET” button to restore to factory preset data.

Press “EXIT” button to cancel and then return to the previous menu.

Screen menu

OSD Menu 59

Picture

Screen

Audio

PIP

Conguration 1

H position

V position

Clock

Clock phase

Zoom mode

Custom zoom

Auto adjust

Screen reste

Name Description

H position

V position

Clock

Control Horizontal Image position within the display area of the LCD. Control Vertical Image position within the display area of the LCD.

VGA input only.

Improves focus, clarity and image stability by increasing or

Clock phase

decreasing this setting.

VGA input only.

Full

Zoom

Action

OSD Menu60

Zoom mode

PC mode: Full / 4:3 / 1:1 / 16:9 / 21:9 / Custom.

Video mode: Full / 4:3 / 1:1 / 16:9 / 21:9 / Custom.

* Zoom mode setting is by input. If input in multi-windows, the setting will apply for windows with the same input.

And the INFO OSD will show the latest setting.

Full

This mode restores the correct proportions of pictures transmitted in 16:9 using the full screen display.

4:3

The picture is reproduced in 4:3 format and a black band is displayed on either side of the picture..

1:1

This mode displays the image pixel-bypixel on screen without scaling the original image size.

16:9

The picture is reproduced in 16:9 format and a black band at the top and bottom.

21:9

The picture is reproduced in 21:9 format and a black band at the top and bottom.

Custom

Choose to apply the custom zoom settings in the Custom Zoom submenu.

Custom zoom

OSD Menu 61

You can use this function to further customize the zoom settings to suit the image you want to display.

This item is functional only when the Zoom mode is set to Custom.

Zoom

Expands the horizontal and vertical sizes of the image simultaneously.

H zoom

Expands the horizontal size of the image only.

V zoom

Expands the vertical size of the image only.

H position

Moves the horizontal position of the image left or right.

V position

Moves the vertical position of the image up or down.

Auto adjust

Screen reset

Press “Set” to detect and adjust H position, V position, Clock, Phase automatically.

Reset all settings in the Screen menu to factory preset values.

Select “Yes” and press “SET” button to restore the factory preset data.

Press “EXIT” button to cancel and then return to the previous menu.

OSD Menu62

Audio menu

Picture

Screen

Audio

PIP

Conguration 1

Picture

Screen

Audio

PIP

Conguration 1

Balance

Treble

Bass

Volume

Audio out (line out)

Maximum volume

Minimum volume

Mute

Audio source

Sync. Volume

Audio reset Action

Off

Digital

Off

100

Name Description

Balance

Treble

Bass

Volume Audio out (line

out) Maximum volume

Minimum volume

Mute

Adjust to emphasize left or right audio output balance.

Adjust to increase or decrease higher-pitched sounds.

Adjust to increase or decrease lower-pitched sounds.

Adjust to increase or decrease the audio output level.

Adjust to increase or decrease line out output level.

Adjust your own limitation for the maximum volume setting. This stops the volume from being played too loudly.

Adjust your own limitation for the minimum volume setting.

Turn the mute function on/off.

Audio source

Sync. Volume

Audio reset

PIP menu

OSD Menu 63

Select the audio input source.

Analog: audio from audio input

Digital : audio from HDMI/DVI audio.

Displyport: audio from DP. Enable/disable audio out (line out) volume adjustability to sync with internal speakers.

Reset all settings in the Audio menu to factory preset values.

Picture

Screen

Audio

PIP

Conguration 1

Sub mode

PIP size

PIP position

PIP change

PIP Source

PIP Audio

PIP reset

Name Description

Select the sub mode.

Choose from: Off / PIP / POP / Quick swap / PBP.

Off PIP PBP 2Win

Sub mode

Quick swap

Off

Small

Bottom-Right

Action

VGA

Main

Action

Sub Win1

Input

Switch main on top or sub on top.

PIP size

Select the size of the sub picture in the PIP (Picture-in-Picture) mode.

Choose from: Small / Medium / Large.

OSD Menu64

PIP position

PIP change

PIP source

PIP audio

PIP reset

Select the position of the sub picture in the PIP (Picture-in-Picture) mode.

Choose from: Bottom-Right / Bottom -Left / Top-Right / Top- Left.

Exchange Main and PIP / PBP / Quick swap input signal.

Select the input signal for the sub picture. Select the audio source in the Sub mode.

• Main - Select audio from the main picture

• Sub - Select audio from the sub picture. Reset all settings in the PIP menu to factory preset values.

• The PIP function is available only for certain signal source combinations as shown in the table below.

HDMI1 HDMI2 DVI DisplayPort VGA

HDMI1 O X X O O X X X X X

HDMI2 X O X O O X X X X X

DVI X X O O O* X X X X X

DisplayPort O O O O O O O O O O

VGA O O O* O O O O O O O

Medoa

Player

Browser X X X O O X O X X X

X-Sign X X X O O X X O X X

PDF

Reader

Android X X X O O X X X X O

X X X O O O X X X X

X X X O O X X X O X

Medoa Player

Browser X-Sign

PDF

Reader

Android

(O: PIP function available, X: PIP function unavailable)

• The availability of the PIP function will also depend on the resolution of the input signal being used.

Conguration1 menu

OSD Menu 65

Picture

Screen

Audio

PIP

Conguration 1

Switch on state

Panel saving

RS232 routing

Boot on source

WOL

Power LED light

Conguration1 reset

Factory reset

Name Description

Select the display status used for the next time you connect the power cord.

• Power off - The display will remain off when the power cord is connected to a wall outlet.

Switch on state

• Forced on - The display will turn on when the power cord is connected to a wall outlet.

• Last status - The display will return to the previous power status (on/off/standby) when removing and replacing the power cord.

Choose to enable the panel saving functions and thus reduce the risk of “image persistence” or “ghost-imaging”.

• Brightness - Select On and the image brightness will be

Panel saving

reduced to an appropriate level. The Brightness setting in the Picture menu will be unavailable when selected.

• Pixel shift - Select the time interval (Auto / 10 ~ 900 Seconds / Off) for the display to slightly expand the image size and shift the position of pixels in four directions (up, down, left, or right).

RS232 routing

Select the network control port.

Choose from: RS232 / LAN > RS232. Choose to select source when boot up.

Input: select input source when bootup.

Boot on source

Playlist: select playlist index for Media player, Browser, PDF player.

0: no play list. Same as switch source from OSD.1~7: playlist number.

WOL

Choose to turn on or off the wake on LAN function.

Choose from : Off / On

Last status

Action

RS232

Action

Off

Action

OSD Menu66

Power LED light

Conguration1

reset

Choose to set power indicate LED on or off.

Choose On for normal use. Reset all settings in Conguration1 menu to the factory preset

values. Reset all settings in the OSD menus of Picture, Screen, Audio,

PIP, Conguration1, Conguration2, and Advanced option to the factory preset values.

Android settings will also reset when factory reset.

Press do the reset.

Factory reset

Conguration2 menu

Conguration 2

Advanced option

or button to select Reset, and press OK button to

Factory reset

Cancel Reset

OSD turn off

OSD H-position

OSD V-position

OSD transparency

Information OSD

Logo

Monitor ID

Heat status

Monitor information

DP Version

10 Sec.

Action

DP1.1

OSD Menu 67

Conguration 2

Advanced option

Window Selection

Rotation

Language

Conguration2 reset

Name Description

Set the period of time the OSD (on-screen display) menu stays on the screen.

OSD turn off

The options are: 0 ~ 120 seconds.

* 0 does not disappear automatically.

OSD H-position

OSD V-position

OSD Transparency

Adjust the horizontal position of the OSD menu.

Adjust the vertical position of the OSD menu. Adjust OSD transparency.

• Off - Transparency off.

• 1-100 - Transparency level 1-100.

Set the period of time the information OSD is displayed on the upper right corner of the screen. The information OSD will display when input signal is changed.

Information OSD

The information OSD will remain on the screen with Off selection.

The options are: 1 ~ 60 seconds. Choose to enable or disable the picture of Logo when turn on your display.

The options are:

• Off (Default)

Logo

• On*

• User**

** If Logo set to USER.

User logo does NOT support rotation function.

Main

Action

English

Action

OSD Menu68

Set the ID number for controlling the display via the RS232C connection.

Each display must have a unique ID number when multiple sets of this display are connected. Monitor ID number range is between 1 to 98.

Please set Monitor ID to be “1” if MDA is controled via LAN.

Monitor ID

Heat status

Monitor information

Conguration 2

Advanced option

OSD turn off

OSD H-position

OSD V-position

OSD transparency

Information OSD

Logo

Monitor ID

Heat status

Monitor information

DP Version

This function allows you to check the thermal status at any time.

• A temperature-warning message will be shown on the screen if the temperature reaches 97°C (207°F). All key functions except

key will then be disabled.

• Once the temperature reaches 98°C(208°F), the display power will be shut down automatically.

Shows information about your display, including model number, serial number, operating hours and software version.

Monitor information

Model name SL550

Serial no xxxxxxxxxxxx

Operation hours 8H 33M

SW Version V0.302

DP version

DisplayPort support mode.

The options are:

• DP 1.1 (Default) : DP 1.1 single stream(clone mode)

• DP 1.2 SST: DP 1.2 Single stream(clone mode)

• DP 1.2 MST: DP 1.2 Multi-Stream

The DP version must be set the same for all daisy chain displays.

Window selection

Rotation

Language

Conguration2

reset

OSD Menu 69

Select the window for adjusting setting. The selected window will be

highlight green border.

Window selection will set to Main after power on.

The options are:

• Main (Default), PIP Hot key for Window selection function.

•

Set the rotation of Main/Sub/OSD

Auto Rotate : Off/On Default : Off

OSD Rotate : Landscape/

Default : Landscape

Portrait

Image Rotate:

All : Off/On Default : Off

Main : Off/On Default : Off

Sub : Off/On Default : Off

Auto Rotate: Off, On when value is On,automatically detect whether the PD rotation, Off is set by OSD.

OSD Rotate: Off, On when value is on, OSD rotate 90°, Off is restored.

All: Off, On when value is on, all Window screen rotate 90°, Off the reference set individual window.

Main: Off, On when value is onn, Main window screen rotate 90°, Off is restored.

Sub: Off, On when value is on, Sub1 Window screen rotate 90°, Off is restored.

* When the Main / Sub source is the same, rotation is given priority to with Sub.

* Not suupored De-Interlacing function in rotation mode. Select the language used in the OSD menu.

The options are: English, Français, Español, 繁中, 简中, German, Dutch, Polish, Russia, Czech, Danish, Swedish, Italian, Romanian, Norwegian, Finnish, Greek, Arabic, Japanse, Thailand, Korean.

Reset all settings in Conguration2 menu to the factory preset values.

OSD Menu70

Advanced option menu

Conguration 2

Advanced option

Input resolution

IR control

Keyboard control

Tiling

Off timer

Date and time

Schedule

HDMI with One Wire

Auto signal detection

Power save

Name Description

Set the resolution of the VGA input. This is only required when the display is unable to detect the VGA input resolution correctly.

This item is functional for VGA input only.

Input resolution

The options are:

• 1024x768 / 1280x768 / 1360x768 / 1366x768

• 1400x1050 / 1680x1050

• 1600x1200 / 1920x1200

• Auto: Determines the resolution automatically.

The selected settings will become effective after turning off the power and turning it on again. Select the operation mode of the remote control when multiple displays are connected via an RS232C connection.

• Normal - All displays can be operated normally by the remote control unit.

• Primary - Designate this display as the primary display for remote control operation. Only this display can be operated by the remote control. (In primary mode, IR key will always be processed regardless the monitor id/group settings).

IR control

• Secondary - Designate this display as the secondary display. This display can not be operated by the remote control, and will only receive the control signal from the primary display via the RS232C connection.

• Lock All / Lock all but Volume / Lock all but Power / Lock all except PWR & VOL - Lock the remote control function of this display. To unlock, press and hold the control for 6 (six) seconds.

Auto

Action

Off

Action

Off

Action

Mode1

INFO button on the remote

Keyboard control

Tiling

OSD Menu 71

Choose to enable or disable the display keyboard (control buttons) function.

• Unlock - Enable the keyboard function.

• Lock All / Lock all but Volume / Lock all but Power / Lock all except PWR & VOL - Disable the keyboard function.

“Keyboard Control Lock Mode” This function completely disables the access to all Keyboard Control functions. To enable or disable the keyboard control lock, press both and of remote control buttons and hold down continuously for more than 3 seconds.

With this function you can create a single large-screen matrix (video wall) that consists of up to 100 sets of this display (up to

10-sets on the vertical and 15-sets on the horizontal

sides). This function requires a daisy-chain connection.

Tiling

H monitors 1

V monitors 1

Position 1

Frame comp. Yes

Enable No

Switch on delay Off

OSD Menu72

Example: 2 x 2 screen matrix (4 displays)

H monitors = 2 displays V monitors = 2 displays

H monitors

Position

1 2

V monitors

3 4

Example: 5 x 5 screen matrix (25 displays)

H monitors = 5 displays V monitors = 5 displays

H monitors

Tiling

1 2

6 7

11 12 13 14 15

V monitors

3 4

8 9

Position

16 17 18 19 20

21 22 23 24 25

• H monitors - Select the number of displays on the horizontal side.

• V monitors - Select the number of displays on the vertical side.

• Position - Select the position of this display in the screen matrix.

• Frame comp. - Choose to turn the frame compensation function on or off. If selected Yes, the display will adjust the image to compensate for the width of the display bezels in order to accurately display the imag

• Enable - Choose to enable or disable the Tiling function. If enabled, the display will apply the settings in H monitors, V monitors, Position, and Frame comp..

• Switch on delay - Set the power-on delaying time (in seconds). The default option Auto allows a sequential powering-on for each display by their ID number when multiple displays are connected. The options are: Off/Auto/2-255

OSD Menu 73

Off Timer

Date and time

Set automatically power off time (in hours). Adjust the current date and time for the display’s internal clock.

Date and time

Auto Sync No

Year 2015

Month 1

Day 1

Hour 22

Minute 40

Daylight saving time

Current date time

2015 . 01 . 01 22 : 41 : 00

Press [OK] to set clock

1. Press OK button to enter the submenu.

2. Press

or button to toggle between Year, Month, Day,

Hour, Minute, and Daylight saving time.

3. Press

or button to adjust all settings except Daylight

saving time.

4. Press OK button to enter the Daylight saving time submenu.

5. Press

or button to select item, press or button to

adjust.

OSD Menu74

The Daylight saving time denition and behavior:

The current implementation of daylight saving is a reminder tool for the customer which doesn’t know how to adjust the clock for daylight saving on and off. It does not adjust the real time clock automatically. Problem is that there are no stable rules per region, or country when to adjust the clock. To solve this the user must be able to set the daylight saving start en stop date. When daylight saving correction is on (user selectable) then the real time clock should be adjusted at the moment in time set in the daylight saving on and off date. At daylight start date the clock should be put forward 1 hour at 2 o’clock. At daylight stop date the clock should be put back 1 hour at 2 o’clock.

The existing daylight on/off menu item should be replaced with the following menu structure:

• Menu item <Daylight saving setup> opens submenu containing the following items:

• Menu item <Daylight-saving start date> Selection item <1st, 2nd, 3rd, 4th, last> Sunday of selection item <1-12 month>

• Menu item <Daylight-saving stop date> Selection item <1st, 2nd, 3rd, 4th, last> Sunday of selection item <1-12 month>

• optional

• Menu item <Correction time> Selection item <0.5, 1.0, 1.5, 2.0> hour

• Menu item <Daylight saving correction> Selection item <on, off>

when “daylight saving” is “on” the real time clock would have been adjusted automatically for winter and summer time when passing the critical moment in time (eg march 29, 2009, 02.00 o’clock: time will be set 1 hour later or October 25, 2009, 02.00 o’clock: time will be set 1 hour earlier)

Schedule

OSD Menu 75

This function allows you to program up to 7 (seven) different scheduled time intervals for the display to activate.

You can select:

• The time for the display to turn on and turn off.

• The days in a week for the display to activate.

• Which input source the display will use for each scheduled activation period.

We recommend you to set up current date and time in the Date and time menu before using this function.

1. Press OK or button to enter the submenu.

Schedule

Today 2015 . 01 . 04 SUN 04 : 14 : 01

On Off Input

＿＿＿＿

3 4 5

WED THU FRI

SAT SUN Every week

playlist 0

＿

MON TUE

Clear all

2. Press or button to select a schedule item (item number 1 ~

7), and then press OK button to mark it the item number.

Schedule

Today 2015 . 01 . 04 SUN 04 : 14 : 01

1 32

On Off Input

＿＿＿＿

3 4 5

WED THU FRI

SAT SUN Every week

playlist 0

＿

MON TUE

Clear all

OSD Menu76

HDMI with One Wire

Auto signal detection

3. Press or button to select the schedule:

1) Power-on schedule: Press

or button to set the hour

and minute for the display to turn on.

2) Power-off schedule: Press

or button to set the hour

and minute for the display to turn off. Select or leave an empty “__” for both the hour and

minute slot if you do not want to use this power-on or power-off schedule.

3) Input-source selection: Press

or button to select an input source. If no input source is selected, the input source will remain the same as last selected.

4) Date schedule: Press

button to select which day in a week this schedule item will be take effect, and then press the OK button.

5) When Input-source select to USB, enable to access playlist setting:

4. For additional schedule settings, press

, then repeat the steps above. A check mark in the box next to the number of the schedule item indicates that the selected schedule is in effect.

• If the schedules overlap, the scheduled power-on time takes priority over scheduled power-off time.

• If there are two schedule items programmed for the same time, the highest numbered schedule takes priority. For example, if schedule items #1 and #2 both set the display to power on at 7:00 AM and off at 5:00 PM, then only schedule item # 2 will take effect.

CEC control.

• Off - Disable CEC.(Default)

• On - Enable CEC.

Choose to let the display detect and display available signal sources automatically.

• Off - Once a signal is connected, it can only be selected manually.

If the selected input is no signal, set the display to display the image automatically according to the search order of each option.

• All: DP -> HDMI1 -> HDMI2 -> DVI -> VGA ->Media Player ->

Browser -> X-Sign.

Power Save

OSD Menu 77

Power save modes

Mode 1: DC off -> Power off. LED: Red.

Power Save -> Power off, LED: Red

Mode 2: DC off -> Power off, LED: Red.

Power Save -> Power Saving. LED: Orange. Can be wake up.

Mode 3: DC off -> Back light off, LED: Red

Power Save -> Back light off, LED: Orange. Can be wake up.

Mode 4: DC off -> Back light off, LED: Red

Power Save -> Will not enter power save mode. show “no signal” only.

• When Auto FW update is not OFF, display will work under Mode3 for FW update, but OSD item will not change.

• Please set to Mode 3 / 4 to wake up the display via MDA LAN control if this function is desired.

Power Save

Mode 3

DC OFF:

• Backlight off only

Power Save:

• Backlight off only

Mode 4

DC OFF:

• Backlight off only

Power Save:

• No signal (Backlight On)

Mode 1 (default)

DC OFF:

• Power Off

Power Save:

• Power Off

Mode 2

DC OFF:

• Power Off

Power Save:

• Power Saving

Following table is the action for Android board with different power mode.

DC off/on : press power button by RC

Power mode

Mode 1/2 Mode 3/4

in OSD

DC off shutdown 1. The current source

APK(such as MediaPlayer, Browser, PDF, X-Sign or Custom) will be closed.

2. Android system will go to the default black launcher.

DC on Boot up Android system reboots

OSD Menu78

Scalar FW Update

USB cloning

Advanced option reset

Update scalar FW by USB.

Copy PD settings from one set to another.

Import: Copy settings from le to display

Export: Copy PD settings into le.

* Cloned data stores in android internal storage. User need to use APK to copy cloned data to another display.

Reset all settings except Date and Time in the Advanced option menu to factory preset values.

1. Press OK or

2. Press

button to enter the submenu.

or button to select Reset and press the OK

button to restore settings to factory preset values.

3. Press the

button or select Cancel and press the OK

button to cancel and then return to the previous menu.

USB device compatibility 79

USB device compatibility

USB Multimedia Codec formats

Video Decode

Type Video Codec Container Decode Encode Channel Remark

Supported Image Size:48x48pixels to

1920x1080pixels

Maximum Frame Rate:30fps

Maximum Bit Rate:80Mbps

Audio Codec: MP2, MP3

Supported Image Size:48x48pixels to

1920x1080pixels

Maximum Frame Rate:30fps

Maximum Bit Rate:38.4Mbps

Audio Codec: MP2, MP3, AAC,PCM,

(1) Not support MS MPEG4 v1/v2/v3

(2) Not support GMC(global motion

compensation)

Supported Image Size:SQCIF(128x96),

QCIF(176x144),

CIF(352x288),4CIF(704x576)

Maximum Frame Rate:30fps

Maximum Bit Rate:38.4Mbps

Audio Codec: MP3

MPEG1/2 MPEG1/2

MPEG-4 MPEG4

H.263 H.263

File Format: DAT, MPG,

VOB, TS

File Format: AVI, MKV, MP4,

MOV, 3GP

File Format: 3GP, MOV,

MP4

H.264 H.264

GOOGLE

VP8

VC-1 VC1

Motion

JPEG

File Format: AVI, MKV, MP4,

MOV, 3GP, TS, FLV

VP8 File Format: WEBM V

File Format: ASF, TS, MKV,

AVI

MJPEG File Format: AVI, MOV V

(1) Not support H.263+

Supported Image Size:48x48pixels to

1920x1080pixels

Maximum Frame Rate:30fps

Maximum Bit Rate:57.2Mbps

Audio Codec: MP2, MP3, AAC, PCM

(1) Not support MBAFF

Supported Image Size:48x48pixels to

1920x1080pixels

Maximum Frame Rate:30fps

Maximum Bit Rate:38.4Mbps

Audio Codec: Ogg Vorbis

Supported Image Size:48x48pixels to

1920x1080pixels

Maximum Frame Rate:30fps

Maximum Bit Rate:45Mbps

Audio Codec: MP2, MP3, AAC, WMA

Supported Image Size:48x48pixels to

1920x1080pixels

Maximum Frame Rate:30fps

Maximum Bit Rate:38.4Mbps

Audio Codec: MP2, MP3, AAC, PCM

USB device compatibility80

Audio Decode

Type Audio Codec Container Decode Encode Channel Remark

MPEG Audio

Windows

Media Audio

AAC

Audio

MPEG1/2/2.5

Audio

Layer1/2/3

WMA Version

4,4.1, 7, 8, 9,

wmapro

MAIN, ADIF

,ATDS

Header

AAC-LC and

AAC-HE

Decode: MP1, MP2, MP3 V 2

Decode: WMA V 2

File Format: AAC, M4A V 5.1

Bit Rate: 8kbps~320Kbps, CBR and VBR

Sampling Rate: 8KHZ~48KHz

Bit Rate: 8kbps~320Kbps

Sampling Rate: 8KHZ~48KHz

Non-support WMA Pro,lossless and MBR

Bit Rate: N/A

Sampling Rate: 8KHZ~48KHz

Image Decode

Type Image Codec Photo Decode Encode Channel Remark

Decode: Resolution 48X48 to 8176X8176

JPEG

BMP BMP File Format: BMP V

PNG PNG File Format: PNG V Resolution No Restriction

JFIF le

format 1.02

GIF GIF File Format: GIF V Resolution No Restriction

File Format: JPG, JPEG V

• Sound or video may not work if the contents have a standard bit rate/frame rate above the compatible Frame/sec listed in the table above.

• Video content with a Bit rate or Frame rate larger than the rate specied in the table above can cause choppy video during playback.

(1) Not Support Non-interleaved Scan

(2) Software support SRGB JPEG

(3) Software support Adobe RGB JPEG

MaximumSupported Image

Size:4096x4096 pixels

Input Mode 81

Input Mode

VGA Resolution:

Standard

Resolution

VGA 640 480

WVGA 720 400 70 Hz 33.75 MHz 16:9

SVGA 800 600

XGA 1024 768

WXGA 1280 768 60 Hz 79.5 MHz 5:3 Wide XGA

WXGA 1280 800 60 Hz 79.5 MHz 16:10 Wide XGA

SXGA 1280 960 60 Hz 108 MHz 4:3 Super XGA

SXGA 1280 1024 60 Hz 108 MHz 5:4 Super XGA

WXGA 1360 768 60 Hz 85.5 MHz 16:9 Wide XGA

WXGA 1366 768 60 Hz 85.5 MHz 16:9 Wide XGA

UXGA 1600 1200 60 Hz 162 MHz 4:3 Ultra XGA

HD1080 1920 1080 60 Hz 148.5 MHz 16:9 HD1080

SDTV Resolution:

Standard

Resolution

480i

480p 59.94 Hz 27 MHz

576i

576p 50 Hz 27 MHz

HDTV Resolution:

Standard

Resolution

720p 1280 720

1080i 1920 1080

1080p 1920 1080

• The PC text quality is optimum in HD 1080 mode (1920 x 1080, 60Hz).

• Your PC display screen might appear different depending on the manufacturer (and your particular version of Windows).

Active Resolution

H Pixels V Lines

Active Resolution

H Pixels V Lines

720 480

Active Resolution

H Pixels V Lines

Refresh Rate Pixel Rate Aspect Ratio Stand for Mode

60 Hz 25.175 MHz

72 Hz 31.5 MHz

75 Hz 31.5 MHz

60 Hz 40 MHz

75 Hz 49.5 MHz

60 Hz 65 MHz

75 Hz 78.75 MHz

Refresh Rate Pixel Rate Aspect Ratio Stand for Mode

29.97 Hz 13.5 MHz

25 Hz 13.5 MHz

Refresh Rate Pixel Rate Aspect Ratio Stand for Mode

50 Hz

60 Hz

25 Hz

30 Hz

50 Hz

60 Hz

74.25 MHz 16:9

148.5 MHz 16:9

4:3

4:3 Super VGA

4:3

Video Graphic

Array

Wide Video

Graphic Array

Extended

Graphic Array

Modied NTSC

Standard

Modied PAL

Standard

Normally DVB

Mode

Normally ATSC

Mode

Normally ATSC

Mode

Input Mode82

• Check your PC instruction book for information about connecting your PC to a display.

• If a vertical and horizontal frequency-select mode exists, select 60Hz (vertical) and

31.5KHz (horizontal). In some cases, abnormal signals (such as stripes) might appear on the screen when the PC power is turned off (or if the PC is disconnected). If so, press the INPUT button to enter the video mode. Also, make sure that the PC is connected.

• When horizontal synchronous signals seem irregular in RGB mode, check PC power saving mode or cable connections.

• The display settings table complies to the IBM/VESA standards, and based on the analog input.

• The DVI support mode is regarded as same to the PC support mode.

• The best timing for the vertical frequency to each mode is 60Hz.

Pixel Defect Policy 83

Pixel Defect Policy

We strive to deliver the highest quality products and use some of the industry’s most advanced manufacturing processes whilst practicing stringent quality control. However, pixel or sub-pixel defects on the PDP / TFT panels used in Plasma- & LCD- displays are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Benq guarantees that any Plasma- & LCD- displays with an unacceptable number of defects will be repaired during the warranty period in line with your local guarantee conditions.

This notice explains the different types of pixel defects and denes the acceptable defect

level for the LCD screen. In order to qualify for repair under warranty, the number of pixel defects must exceed a certain level as shown in the reference table. If the LCD

screen is within specication a warranty exchange / claim back will be refused.

Additionally, because some types or combinations of pixel defects are more noticeable than others, Benq sets even higher quality standards for those.

Pixels and Sub-Pixels

A pixel, or picture element, is composed of

subpixel

three sub-pixels in the primary colors of red, green and blue. Many pixels together form an image. When all sub-pixels of a pixel are lit, the three colored sub-pixels together appear as a single white pixel. When all are dark, the three

pixel

colored sub-pixels together appear as a single black pixel. Other combinations of lit and dark sub-pixels appear as single pixels of other colors.

Types of Pixel Defects + Dot Denition

Pixel and sub-pixel defects appear on the screen in different ways. There are three categories of pixel defects and several types of sub-pixel defects within each category.

Dot denition = What is a defective “Dot”? :

One or more defective, adjacent sub-pixel are dened as one “dot”. The no. of defective sub-pixels are not relevant to dene a defective dot. This means that a defective dot can

consist of one, two or three defective sub-pixels which can be dark or lit.

RR G B

One dot = One Pixel; consists of three sub-pixels of Red, Green, and Blue.

Pixel Defect Policy84

Bright Dot Defects

Bright dot defects appear as pixels or sub-pixels that are always lit or “on”. These are the examples of bright dot defects:

One lit red, green or blue sub pixel

Two adjacent lit sub pixels:

Red + Blue = Purple

Red + Green = Yellow

Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel)

Dark Dot Defects

Black dot defects appear as pixels or sub-pixels that are always dark or “off”. These are the examples of black dot defects:

One dark dot

Two adjacent dark dots = 1 pair of dark dots

Pixel Defect Policy 85

Two dark dots, specications denes the minimum

distance between dark dots

Proximity of Pixel Defects

Because pixel and sub-pixels defects of the same type that are nearby one another may be

more noticeable, Benq also species tolerances for the proximity of pixel defects. In the table below you can nd specications about:

• Allowed amount of adjacent dark dots = (adjacent dark dots =1 pair of dark dots)

• Minimum distance between dark dots

• Total no. of all defective dots

Pixel Defect Policy86

Pixel Defect Tolerances

In order to qualify for repair due to pixel defects during the warranty period, a PDP / TFT panel in a Benq Plasma / LCD- display must have pixel or sub-pixel defects exceeding the tolerances listed in the following table.

BRIGHT DOT EFFECT ACCEPTABLE LEVEL

1 lit sub pixel 2

BLACK DOT EFFECT ACCEPTABLE LEVEL

1 dark sub pixel 10

TOTAL DOT DEFECTS OF ALL TYPES 12

* 1 or 2 adjacent sub pixel defects = 1 dot defect

MURA

Dark spots or patches may occasionally appear on some liquid crystal display (LCD) panels. This is known within the industry as Mura, which is a Japanese term for “unevenness.” It is used to describe an irregular pattern or area in which uneven screen uniformity appears under certain conditions. Mura is a result of the deterioration of the liquid crystal alignment layer and is most commonly caused by long-term operation under high ambient temperatures. It is an industry- wide phenomenon and Mura is not repairable. It is also not covered by our warranty terms.

Mura has been around since the introduction of LCD technology and with screens getting bigger and in operation 24/7, many displays are running in low light conditions. This all adds to the possibility of Mura affecting displays.

HOW TO SPOT MURA

There are many symptoms of Mura and also multiple causes. Several of these are listed below:

• Impurities or foreign particles in the crystal matrix

• Uneven distribution of LCD matrix during manufacturing

• Non-uniform luminance distribution of the backlight

• Panel assembly induced stress

• Flaws within the LCD cells

• Thermal induced stress - high temperature operation over long periods of time

HOW TO AVOID MURA

Although we can not guarantee the complete eradication of Mura every time, in general the appearance of Mura can be minimized by these methods:

• Lower the backlight brightness

• Use a screen saver

• Reduce the ambient temperature around the unit

Cleaning and Troubleshooting

Cleaning

Caution When Using the Display

• Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes. Burns or personal injuries may occur if any body parts are brought too close. Placing any object near the top of the display could also result in heat related damage to the object as well as the display itself.

• Be sure to disconnect all cables before moving the display. Moving the display with

its cables attached may damage the cables and thus cause re or electric shock.

• Disconnect the power plug from the wall outlet as a safety precaution before carrying out any type of cleaning or maintenance procedure.

Front Panel Cleaning Instructions

• The front of the display has been specially treated. Wipe the surface gently using only a cleaning cloth or a soft, lint-free cloth.

• If the surface becomes dirty, soak a soft, lint-free cloth in a mild detergent solution. Wring the cloth to remove excess liquid. Wipe the surface of the display to remove dirt. Then use a dry cloth of the same type to dry.

• Do not scratch or hit the surface of the panel with ngers or hard objects of any kind.

• Do not use volatile substances such as insert sprays, solvents and thinners.

Cabinet Cleaning Instructions

• If the cabinet becomes dirty, wipe the cabinet with a soft, dry cloth.

• If the cabinet is extremely dirty, soak a lint-free cloth in a mild detergent solution. Wring the cloth to remove as much moisture as possible. Wipe the cabinet. Use another dry cloth to wipe over until the surface is dry.

• Do not allow any water or detergent to come into contact with the surface of the display. If water or moisture gets inside the unit, operating problems, electrical and shock hazards may result.

• Do not scratch or hit the cabinet with ngers or hard objects of any kind.

• Do not use volatile substances such as insert sprays, solvents and thinners on the cabinet.

• Do not place anything made from rubber or PVC near the cabinet for any extended periods of time.

Cleaning and Troubleshooting 87

Cleaning and Troubleshooting88

Troubleshooting

Symptom Possible Cause Remedy

No picture is displayed 1 . The power cord is disconnected.

2. The main power switch on the back of the display is not switched on.

3. The selected input has no connection.

4. The display is in standby mode.

Interference displayed on the display or audible noise is heard

Color is abnormal The signal cable is not connected

Picture is distorted with abnormal patterns

Display image doesn’t ll up

the full size of the screen

Can hear sound, but no picture

Can see picture but no sound is heard

Some picture elements do not light up

Caused by surrounding electrical

appliances or uorescent lights.

properly.

1. The signal cable is not connected properly.

2. The input signal is beyond the capabilities of the display.

1. The zoom mode is not set correctly.

2. Scan Mode may be set incorrectly to underscan.

3. If the image exceeds the screen size, Scan Mode may need to be set to Underscan.

Improperly connected source signal cable.

1. Improperly connected source signal cable.

2. Volume is turned all the way down.

3. Mute is turned on.

4. No external speaker connected.

Some pixels of the display may not turn on.

1. Plug in the power cord.

2. Make sure the power switch is

3. Connect a signal connection to

Move the display to another location to see is the interference is reduced.

Make sure that the signal cable is

attached rmly to the back of the

display.

1. Make sure that the signal cable is

2. Check the video signal source to

Use the Zoom mode or Custom zoom

function in the Screen menu to ne

tune display geometry and time frequency parameter.

Make sure that both video inputs and sound inputs are correctly connected.

1. Make sure that both video inputs

2. Press

3. Switch MUTE off by using the

4. Connect external speakers and

This display is manufactured using an extremely high level of precision technology: however, sometimes some pixels of the display may not display. This is not a malfunction.

switched on.

the display.

attached rmly.

see if it is beyond the range of the display. Please verify its

specications with this display’s specication section.

and sound inputs are correctly connected.

or button to hear

sound.

button.

adjust the volume to a suitable level.

Cleaning and Troubleshooting 89

After-Images can still be seen on the display after the display is powered off. (Examples of still pictures include logos, video games, computer images, and images displayed in 4:3 normal mode)

A still picture is displayed for an over extended period of time

Do not allow a still image to be displayed for an extended period of time as this can cause a permanent after-image to remain on the display.

Technical Specications90

Technical Specications

Display

In/Out Terminals

Item

Screen Size (Active Area)

Aspect Ratio

Number of pixels

Pixel pitch

Displayable colors

Brightness (typical)

Contrast ratio (typical)

Viewing angle

Speaker Output

Audio Output Phone Jack x 1

Audio Input

RS232C

RJ-45

HDMI Input

DVI-I(DVI-D & VGA) Input

DVI-I (DVI-D & VGA) Output

Displayport in/ out

Internal Speakers

3.5 mm Stereo x 1

2.5mm Phone jack x 2

RJ-45 Jack x 1 (8 pin)

HDMI Jack x 2 (Type A) (19 pin)

DVI-I jack

DVI-I Jack x 1 (29 pin)

Displayport Jack x 2 (20 pin)

Specications

SL490 SL550

48.5” (123.2 cm) diagonal LCD

1920 (H) x 1080 (V)

0.55926 (H) x 0.55926 (V)

8bits(D),16.7 Million colors

10W (L) + 10W (R) RMS/8Ω

1 Way 1 Speaker System

82 dB / W / M / 160 Hz ~ 13 KHz

0.5V rms (Normal) / 2 Channel (L+R)

RS232 in / RS232 out

Digital RGB: TMDS (Video + Audio)

MAX: Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)

Audio - 48 KHz / 2 Channel (L+R)

Supports LPCM only

Digital RGB: TMDS (Video)

Analog RGB: 0.7V [p-p] (75Ω), H/CS/V: TTL (2.2kΩ), SOG:

MAX: 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)

Digital RGB: TMDS (Video)

Analog RGB: 0.7V [p-p] (75Ω), H/CS/V: TTL (2.2kΩ), SOG:

MAX: 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)

Digital RGB: TMDS (Video + Audio)

MAX: Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)

Audio - 48 K-Hz / 2 Channel (L+R)

Supports LPCM only

54.64 Inches (1387.80 mm)

16:9

0.630 (H) x 0.630 (V) mm

450 cd/m

10/100 LAN Port

(typ)

1100:1

178 degrees

1V [p-p] (75Ω)

diagonal LCD

Technical Specications 91

Product Fiche

General

Environmental Condition

Internal Speaker

Energy Efciency Class

Visible Screen Size

On Mode Power Consumption

(W)

Annual Energy Consumption

(kWh)

Standby Power Consumption

(W)

Off Mode Power Consumption

(W)

Display Resolution (Pixels) 1920 x 1080p

Network Standby (W) 3 W

Internal memory

Power Supply

Power Consumption (Max)

Power Consumption (typ.)

Power Consumption (Standby &

Off)

Dimensions (Without Stand) W x H x D

Weight (Without Stand)

Gross Weight (Without Stand)

Temperature

Humidity

Altitude

Type 1 Way 1 Speaker

Input 10 W (RMS)

Impedance 8Ω

Output Sound Pressure 82 dB/W/M

Frequency Response 160 Hz ~ 13 KHz

Operational 0 ~ 40°C

Storage -20 ~ 60°C

Operational 20 ~ 80% RH (No condensation)

Storage 5 ~ 95% RH (No condensation)

Operational 0 ~ 3,000 m

Storage / Shipment

123.2 cm / 48.5 inch 1387.80 cm / 54.64 inch

65 W 77 W

94 kWh 112 kWh

0.5 W 0.50 W

16GB eMMC (12GB usable)

AC 100 - 240V, 50 - 60Hz

121 W 139 W

67 W 76 W

<0.5W (RS232 in active)

1097.6 x 633.9 x 45.5 mm 1233.4 x 710.3 x 45.5 mm

14.70 Kg 18.0 Kg

19.90 Kg 24.4 Kg

A+

0 ~ 9,000 m

11/8/16

Benq 9H.F37PT.RA2 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Safety warnings and precautions

Important safety instructions

Notes on the LCD panel of this display

Safety notice for remote control

Battery safety notice

BenQ ecoFACTS

Unpacking and Installation

Unpacking

Package Contents

Installation Notes

Mounting on a Wall

Mounting in Portrait Position

Parts and Functions

Control Panel

Input/Output Terminals

Remote control

Connecting External Equipment

Connecting External Equipment (DVD/VCR/VCD)

Connecting a PC

Connecting Audio Equipment

IR connection

Operation

Watch the Connected Video Source

Change Picture Format

Android reminder page

Media Player introduction:

Browser manual

PDF reader play

signage display

Setting

Wi-Fi

Ethernet

Signage Display

System Tools

Storage

Apps

Date & time

Developer options

About

Supplementary

OSD Menu

Navigating the OSD Menu

OSD Menu Overview

USB device compatibility

Input Mode

Pixel Defect Policy

Pixels and Sub-Pixels

Bright Dot Defects

Dark Dot Defects

Proximity of Pixel Defects

Pixel Defect Tolerances

MURA

Cleaning and Troubleshooting

Cleaning

Troubleshooting