Benq 9H.F36TK.RA4 User Manual
ST430K, ST550K, ST650K
Digital Signage
User Manual
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents of this document. BenQ Corporation reserves the
right to revise this publication and to make changes from time to time in the contents
thereof without obligation to notify any person of such revision or changes.
Copyright
Copyright 2016 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.
Table of Contents 3
Table of Contents
Safety warnings and precautions ...................................... 5
Important safety instructions............................................ 6
Notes on the LCD panel of this display..................................... 6
Safety notice for remote control................................................. 7
Battery safety notice....................................................................... 7
BenQ ecoFACTS.............................................................................. 8
Package contents ................................................................. 9
Setting up the display........................................................ 10
Mounting the display.................................................................... 10
Installing the desktop stands (ST550K) ................................... 10
Setting up the display (ST430K, ST650K) ............................... 11
Installing the display on a wall.................................................... 12
Parts of the display and their functions ........................ 14
Rear panel....................................................................................... 14
Input/output terminals................................................................. 16
Input/output terminals................................................................. 18
Remote control............................................................................. 21
Using the remote control........................................................... 23
Connection ......................................................................... 25
Connecting audio/video signals ................................................. 25
Connecting power........................................................................ 28
Basic operations................................................................. 30
Turning the display on or off ..................................................... 30
Switching input signals ................................................................. 32
Adjusting audio volume level ..................................................... 32
Setting up Internet connection.................................................. 32
Updating software ........................................................................ 33
The OSD (On-Screen Display) menu ........................... 34
OSD menu overview ................................................................... 34
Table of Contents4
Operations in the OSD menu.................................................... 35
Picture menu................................................................................ 36
Sound menu................................................................................. 37
Setting menu................................................................................ 38
Multimedia operation ....................................................... 40
Multimedia buttons on the remote control ........................... 40
Viewing files.................................................................................... 41
Working with Android OS.............................................. 45
About All Apps.............................................................................. 46
Browser........................................................................................... 47
X-Sign .............................................................................................. 48
ES File Explorer ............................................................................. 49
Multimedia ...................................................................................... 50
Settings ............................................................................................ 52
WPS Office..................................................................................... 53
Product information.......................................................... 54
Specifications.................................................................................. 54
Dimensions..................................................................................... 56
Supported input signal resolution ............................................. 59
Troubleshooting................................................................. 61
Safety warnings and precautions 5
Safety warnings and precautions
THIS EQUIPMENT MUST BE
GROUNDED
To ensure safe operation, the three-pin
plug must be inserted only into a
standard three-pin power outlet which
is effectively grounded through normal
The lightning flash with arrowhead
symbol, within an equilateral triangle, is
intended to alert the user to the
presence of uninsulated “dangerous
voltage” within the product's enclosure
that may be of sufficient magnitude to
constitute a risk of electric shock to
persons.
The exclamation point within an
equilateral triangle is intended to alert
the user to the presence of important
operating and maintenance (servicing)
instructions in the literature
accompanying the appliance.
• The mains plug of the power supply cord shall remain readily operable. The AC
receptacle (mains socket outlet) shall be installed near the equipment and shall be easily
accessible. To completely disconnect this equipment from the AC mains, disconnect the
power cord plug from the AC receptacle.
• Do not place this display on an uneven, sloping or unstable surface (such as a trolley)
where it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow
the splashing or spraying of water onto the display, like in front of an open window
where rain water may enter.
• Do not install this display in a confined space without proper ventilation and air
circulation, such as in a closed cabinet. Allow proper space around the display for
dissipating heat inside. Do not block any openings and vents on the display. Overheating
may result in hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to
install this display properly may cause injuries and damages to the personnels and the
display itself. Check the installation regularly and maintain the display periodically to
ensure the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount this
display. Using wrong or unsuitable accessories may cause the display to fall and result in
serious personal injuries. Make sure that the surface and fixing points are strong enough
to sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts
inside. Refer servicing to qualified service personnel.
• To prevent personal injuries, mounting the display or installing desktop stands is
required before use.
household wiring. Extension cords
used with the equipment must have
three cores and be correctly wired to
provide connection to the ground.
Wrongly wired extension cords are a
major cause of fatalities.
The fact that the equipment operates
satisfactorily does not imply that the
power outlet is grounded or that the
installation is completely safe. For your
safety, if you are in any doubt about
the effective grounding of the power
outlet, please consult a qualified
electrician.
Important safety instructions6
Important safety instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type plug
has two blades and a third grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury
from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long
periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Notes on the LCD panel of this display
• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of
glass which is liable to marking or scratching, and cracking if struck or pressured. The
liquid crystal substrate is also liable to damage under excessive force or extreme
temperatures. Please handle with care.
• The response time and brightness of the LCD panel may vary with the ambient
temperature.
• Avoid placing the display in direct sun or where direct sun or spot lighting will shine
onto the LCD panel, as the heat may damage the panel and the external casing of the
display, and the bright light will make viewing the display more difficult than necessary.
• The LCD panel consists of individual pixels to display images and is manufactured
according to the design specifications. While 99.9% of these pixels work normally,
0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a
technical limitation of the LCD technology and is not a defect.
Important safety instructions 7
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are
also susceptible to 'screen burn-in' or 'image retention' which can be found on the
screen as visible fixed lines and shades. To avoid such damage to the screen, avoid
displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive
text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill
the entire screen with the image and eliminate the black bars whenever possible. Avoid
displaying images in 4:3 aspect ratio over a long period of time, otherwise there may be
visible burn marks on the screen as two vertical lines.
Note: Under certain circumstances, condensation may occur on the inner side of the
cover glass, it's a natural phenomenon and will not affect the operation of the display.
This condensation will usually disappear after around 2 hours of normal operation.
• ST series does not offer image retention function, for more information, please refer
to installation guide.
• ST650K does not support portrait use; portrait use may cause display damage. BenQ
warranty will not cover faulty usage.
• For ST series, when the power goes out unexpectedly, please make sure the time zone
is correctly synced via the Internet, otherwise manual adjustment is needed.
Safety notice for remote control
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result
in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the
batteries.
Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please
note the following:
• Always ensure that the batteries are inserted with the positive and negative terminals in
the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life
or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your
local regulations or waste disposal provider.
Important safety instructions8
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of
its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate
vision with the ultimate goal to achieve a low-carbon society. Besides meeting
international regulatory requirement and standards pertaining to environmental
management, BenQ has spared no efforts in pushing our initiatives further to incorporate
life cycle design in the aspects of material selection, manufacturing, packaging,
transportation, using and disposal of the products. BenQ ecoFACTS label lists key
eco-friendly design highlights of each product, hoping to ensure that consumers make
informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
CLASS II equipment
~ AC voltage
Package contents 9
Package contents
Open the sales package and check the contents. If any item is missing or damaged, please
contact your dealer immediately.
LCD display Power cord x 1 VGA cable x 1 Remote control
HDMI cable x 1 AAA battery x 2 Quick start guide Base x 1 (ST550K)
Base x 1 (ST430K,
ST650K)
• The type of power cord supplied may differ from that illustrated depending on your region of
purchase.
• The base supplied is optional by models.
• Before discarding the package, check that you haven't left any accessories inside the box.
• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing
the package (if possible) for future transport of the display.
• Do not leave plastic bags within reach of young children or babies.
Q-cast dongle holder
Setting up the display10
Metal support
Iron base
Φ5 × 7 mm screws
Base pad
Base support
Φ4 × (10 + 8) mm screws
Φ4 × 16 mm screws
Setting up the display
Mounting the display
You can install the display on a vertical surface with a suitable wall mounting bracket or
on a horizontal surface with the optional desktop stands. Please pay attention to the
following notes during installation:
• This display should be installed by at least two adult persons. Attempting to install this
display by only one person may result in danger and injuries.
• Refer the installation to qualified technicians. Improper installation may cause the
display to fall or malfunction.
Installing the desktop stands (ST550K)
1. Lock the metal support and the iron base tightly with 4 pieces of Φ5 × 7 mm flat-
head machine screws until all the screw holes are aligned.
2. Make base pad holes and the screw center aligned and stick them on the metal
support. Be sure to distinguish the installation direction of the right and left base
pads.
3. Lock the base and the base support with 4 pieces of Φ4 × (10 + 8) mm H-head
machine screws.
4. Lock the whole base module on the back cover of the machine with 4 pieces of Φ4
× 16 mm B-head machine screws.
Setting up the display 11
Fig. 1 Fig. 2
Φ
5 x 20 mm screws
Base
Setting up the display (ST430K, ST650K)
Item checklist
Please check if the following items are completed:
1. The supporting components for base
2. Four
3. An installation instruction
Installation Steps
1. Take out the signage, the base/stand, and accessories from the carton.
2. Put the machine flat on the table first. Install the base on the back cover of the
3. Make the positioning hole on the top of the V neck of the base aligned with the
4. Fasten the four
Φ5 x 20mm P head black zinc plated machine screw with spring washer
There could be slight difference in appearance among different models in the same series. The
actual product shall prevail.
machine bottom following the arrow direction. (Fig. 1)
positioning raised stand on the bottom of the machine back cover. (Fig. 1)
Φ5 x 20mm screws. The base has to be adjusted at the figure status,
otherwise it cannot be installed. (Fig. 2)
Setting up the display12
ST430K
ST650K
Thickness
the wall
mounting
bracket
L2 mm
(L3”)
LCD
display
L1
mm
Installing the display on a wall
VESA Standard: 200 x 300 mm (4 holes)
1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface.
Make sure that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down.
3. Remove the desktop stands from the display if installed.
4. Identify the wall mounting screw holes on the back of the display as shown in the
illustration.
ST550K
5. Install the wall mounting bracket on
the display and attach the display to
the wall according to the mounting
bracket’s instructions. The length of
the screw should exceed the thickness
of the wall mounting bracket, please
refer to below chart for each model.
Make sure that all screws are
tightened and secured properly.
(Recommended torque: 16 (+2/-2)
kgf/cm). The mounting means should
be strong enough to bear the weight
of the display.
Setting up the display 13
10mm
(0.39")
Model L2 mm L3” Screw Length
ST430K TOP: 25mm
BOT: 10mm
TOP: 0.98”
BOT: 0.4”
TOP: L1+25mm
BOT: L1+10mm
ST550K 10mm 0.4” L1+10mm
ST650K 25mm 0.98” L1+25mm
• To maintain proper ventilation, keep at least 10 mm of
clear space from the back cover of the display to the
wall.
• Please consult a professional technician for wall mount
installations. The manufacturer accepts no liability for
installations not performed by a professional technician.
Parts of the display and their functions14
ST430K
ST550K
Parts of the display and their functions
Rear panel
Parts of the display and their functions 15
ST650K
1
2
345
No. Name Description
INPUT
• Select/confirm options in On-Screen Display (OSD) menu.
• Select input sources.
/ Scroll through settings and options in the OSD menu.
/
• Scroll through settings and options in the OSD menu.
• Hot keys for audio volume adjustment.
MENU Open or close the OSD menu.
Turn the display on or off.
Parts of the display and their functions16
ST430K
ST550K
Input/output terminals
Parts of the display and their functions 17
ST650K
1234567
No. Name Description
USB-4 Access multimedia files on USB drives directly.
Receive the control signals from LAN interface /a computer,
LAN
connecting RJ45 terminals (This network port is only used for the
closed Android OS on this product).
HDMI 1 Receive 4K2K 30Hz supported signals from an external device.
HDMI 2 Receive 4K2K 30Hz supported signals from an external device.
HDMI 3(MHL)
VGA IN
4K2K 30Hz / MHL supported
An interface which connects the handset devices and the display.
Receive analog RGB signals from an external device (such as a
computer).
VIDEO OUT Output composite video signals to another display.
USB230
ST430K
Parts of the display and their functions18
Input/output terminals
ST550K
Parts of the display and their functions 19
Loading...