Benefon Twig Asset Locator User Manual
TWIG Protector
TWIG Protector Easy
TWIG Asset Locator
TWIG Dog Locator
Configuration Guide
Publication number: YZ3301-13-EN
All rights reserved. © Twig Com Ltd, 2011-
2014.
Due to differences in use, user interface,
number of buttons and hardware, all settings
may not be applicable to each device version.
Please consult your service provider or Twig
Com Support for full details.
For further questions please contact Twig Com
Support at support@twigcom.com or +358 40
510 5058.
Table of Contents:
1. Installing software and drivers...................... 2
2. Opening connection..................................... 2
3. Device information ....................................... 2
4. General configuration settings......................3
PIN Code........................................................... 3
ID ...................................................................... 3
Service Center number...................................... 3
Automatic answer .............................................. 3
MPTP header translation................................... 3
Use Google Format with position messages...... 4
Contrast value ................................................... 4
Power Saving Mode .......................................... 4
5. GPS & status messaging settings................ 4
GPS sleep time ................................................. 4
Max GPS search time........................................ 4
Status messages ............................................... 5
Generic application sound level..........................5
Lost GSM beep tone interval. .............................5
6. GPRS settings..............................................5
ID .......................................................................5
Access Point Name APN....................................5
GPRS server port number..................................6
GPRS IP address/domain ..................................6
GPRS DNS 1-2..................................................6
GPRS user name...............................................6
GPRS password.................................................6
Backup SMS number .........................................6
GPRS Connection mode....................................6
Reconnect interval .............................................6
GPRS usage......................................................6
GPRS international roaming blocking.................6
7. Assistance call..............................................7
Assistance numbers ...........................................7
8. White list (WL)..............................................7
9. Man Down Alert ............................................8
Alerts when ........................................................8
No Alarm duration: .............................................8
Pre-Alarm duration: ............................................8
Motion sensitivity: ...............................................8
Man Down Angle................................................8
Normal status delay ...........................................8
Man Down sensor on/off ....................................8
Man Down sensor usage mode ..........................9
10. Twig SOS settings ........................................9
Phone Number and Name..................................9
11. Twig SOS Settings 2.....................................9
MPTP SOS Text.................................................9
MPTP MD Text:..................................................9
MPTP RF SOS Text: ..........................................9
Wireless alert unit serial number ......................10
Vibrator enabled...............................................10
Display enabled................................................10
Message resending..........................................10
Power off disabled............................................10
EMG call continue............................................10
Power up self-test ............................................10
Power Off when docked ...................................10
Emergency number text ...................................10
Post Emergency beep ..................................... 10
SOS Activation mode....................................... 10
Event Start delay ............................................. 10
Full SOS Cycles .............................................. 11
Call timeout...................................................... 11
Activation method timeout................................ 11
Cancellation period .......................................... 11
END Key Timeout ............................................ 11
SOS tones sound level .................................... 11
Speaker level................................................... 11
EMG ACK timeout ........................................... 11
12. Amber Alert a.k.a. Condition Check............ 11
Mode ............................................................... 11
Phone number type ......................................... 11
Activation number ............................................ 11
Deactivation number........................................ 11
PreAlarm time.................................................. 11
SOS Text......................................................... 11
13. Indoor Module ............................................ 12
14. Internal MPTP command............................ 12
15. Updating software ...................................... 12
16. Saving data file .......................................... 13
17. Firmware versions...................................... 13
1. Installing software and drivers
You can download the latest TWIG device
software (“firmware”) and necessary PC drivers
at www.twigcom.com > Support > Downloads.
TGP81EU Run first the USB_driver_install.exe
before connecting the unit for the first time.
TCP90EU uses Windows HID, so driver is not
needed.
Connect TWIG device to your computer with
Mini USB cable. The operating system will
notify you of finding new device, and typically
install drivers automatically.
If the driver installation fails you may also
install drivers manually using Windows Find
New Hardware -wizard. Load the device driver
files (.dll) from TWIG Support Downloads and
store them to your computer.
Installation process may be different depending
on your operating system. Installation also
requires administrator privileges.
Currently supported operating systems are
Windows 2000/XP/Vista/Windows7.
Note that since TWIG devices use two ports,
the system may prompt for driver installation
twice. If this happens, repeat the manual
installation of drivers. After the installation is
done, you may need to restart and reconnect
the device before changes take effect.
To install TWIG Configurator software,
download the compressed software file (e.g.
Configure_CG1P.01.040.000.exe for
TGP81EU models and Configure_CT1P.exe to
TCP90EU models) from the Support pages
and save it in your computer. The
configuration software is ready to be used
without separate installation. Make sure the
needed device driver (dll)-files are located in
same directory as the main program. TWIG
Configurator program includes, embedded in
it, the corresponding device firmware release
for TGP81EU, for TCP90EU models there is
separate program for FW update. For
example, the TWIG Protector firmware
release CG1P.01.040.000 is embedded to
Configure_CG1P.01.040.000.exe. The
firmware file to be loaded to device must be
of same type as the one already stored in the
device. For example, device type CG1P will
only allow it to be programmed with firmware
type CG1P. Same rule is for the last 4 digits
of FW version.
2. Opening connection
Once the TWIG Configurator software and
drivers are installed, you can establish a
connection between TWIG device and your
computer.
Note that device must be turned on and
connected to computer when using the
Configurator program.
Connect TWIG device to your computer with
Mini USB cable (YC3004) attached to the
charging adapter (AUG81) or programming
station (AGP81).
Note that the TWIG Desktop charger CTA81
does not support USB connection.
Next, open the Configurator software by
double-clicking Configure_xxxx.exe-file on your
computer.
TWIG device connects automatically to the
right COM port and connection with PC is
indicated with “Connected to device” text in the
user interface lower left corner.
After connecting, the existing device setting
values soon appear in their respective fields.
3. Device information
The Device Info box displays details on your
TWIG device, including the serial number, IMEI
(International Mobile Equipment Identity) code
as well as the firmware versions of device and
installed modules.
You can access various settings groups by
clicking on the tabs on top row.
Note that TWIG device settings are case
sensitive. If there are wrong characters or other
invalid values entered in a data field, those are
ignored and default value is used instead.
Update Device –button saves the current
settings in the PC program to device.
Reload Device -button reads all the settings
currently in the device to PC program. This
overwrites all data field values in PC program.
File Read will read configure_save.bin file from
the Configure.exe working directory and its
settings values will appear in the PC program.
File Write will write the current settings values
in the PC program to configure_save.bin –file
in the working directory.
More information on how to use different file
names later in section 16. Saving Data File.
Depending on the version of the device
hardware, installed firmware version or the
configurations made, all settings may not be
available or in use may cause conflict and
malfunction.
Note that if the device has already been
configured remotely from central station (for
example TWIG WebFinder SP), care should be
taken not to interfere with the remote settings
when using TWIG Configurator.
4. General configuration settings
Reboot Device -button will restart the unit and
reload settings from device to Configurator
program. Reboot is needed after uploading
settings to device by Update Device –button.
Factory Reset –button will clear all settings
from the unit and store factory defaults.
PIN Code
PIN code (4 digits) is used to unlock Protector’s
SIM card, unless you are using a SIM card in
which the PIN code request is disabled. Default
value for PIN code is 9999. Replace the value
with your own PIN code, or leave unchanged if
PIN request is disabled in the SIM card. If the
PIN code is defined incorrectly, you won’t be
able to turn on your Protector. After three
failed attempts, the SIM card will be blocked.
If your SIM card gets blocked, you need a
PUK code (8 digits) to open it. Remove the
SIM card from the TWIG device and install it
into a phone compatible with your SIM card.
When trying to open the phone, it will prompt
you for the PUK code. After entering the PUK
code, key in a new PIN code. You can then
install the SIM card back to your TWIG
device. If you fail to key in the correct PUK
code 10 times in a row, your SIM card will be
permanently blocked. If this happens, contact
your network operator to get a new SIM card.
ID
You can define identification for your TWIG
device. This code may contain both numbers
and letters, and it is case sensitive. Default
value for the ID code is: Protector. Currently
this value is not sent in MPTP messages.
Service Center number
Defines the SMS number where generic Mobile
Originated MPTP messages such as low
battery or docking & undocking notifications are
sent. The same number is also authorised to
transmit remote configuration via SMS.
Automatic answer
Allows restricting incoming calls and automatic
answer for incoming calls. As default all
incoming calls are allowed and they are shown
to user as incoming call.
Note that if White List is in use, the
handling of calls or calls and SMSs will
override this setting.
MPTP header translation
Translate Header defines whether special
characters (? and !) in the beginning of SMS
based MPTP messages are replaced by letters
or not. Replacement is necessary in some
mobile phone networks where operator uses
these for their own purposes.
Translate header: OFF ON
Requests: ? Q
Updates: ! E
Default value is OFF.
Note that the Translate Header setting needs
to be configured identically in the central
station, whether it is a monitoring server
system or a TWIG Discovery.
Use Google Format with position
messages.
Enables mode where all outgoing messages
are sent as hyperlink. Data fields from the end
of message are in brackets in the end of
hyperlink.
Contrast value
Contrast value slide changes device screen
contrast. The value is unique to each unit and
is pre-programmed in the factory.
Power Saving Mode
Power Saving Mode is available only in some
product versions such as TWIG Asset Locator.
Note that if you use incorrect version of
TWIG Configurator you may find this option
available for units it is not indented for and
this may result in device malfunction.
Power Saving Mode controls how the device
sleeps and wakes up. This substantially affects
the device operating time.
Note that if Power Saving Mode selection is
other than Normal then the GPS_ON and Man
Down functions are disabled.
Normal: Device does not enter “deep sleep”
at all. Device uses timers (such as GPS max
search time, GPS sleep time, GPRS
reconnect interval) to control operation and
current consumption.
Medium/Sensor: Device wakes up after
GPRS Reconnect interval has elapsed, or
whenever it moves (detected movement is
greater than GPS_motion_on Sensitivity
(mG) ). As long as device is awake it is
controlled normally by GPS max search time,
GPS sleep time and GPRS reconnect
interval. If tracking is activated, tracking
update messages are sent only when device
is moving and awake. Whenever movement
stops (detected movement is below
GPS_motion_on Sensitivity (mG) ), device
goes to sleep after 5 minutes.
Heavy/Timer: The device wakes up only to
the Power ON key, or after GPRS Reconnect
interval or active tracking interval has
elapsed.
5. GPS & status messaging
settings
GPS sleep time
Defines how frequently GPS is updating
position while not controlled by other
processes like tracking. Time interval can be
set to: 0 - 65535 seconds (18:12:25 hrs).
Default value is 600 (ten minutes). 0 means
that GPS is permanently turned ON.
Max GPS search time
Defines for how long GPS is trying to get a
refreshed position after receiving a position
request. If the refreshed position is not
acquired within that time, device sends position
update using the previously stored last known
position. Valid values for GPS search time are
between: 120 - 600 (seconds). Default value is
300 (five minutes). If the value is low, unit may
not get position at all in poor satellite
conditions. If the time is set long and unit is in
poor satellite conditions it may unnecessarily
increase power consumption and thus
decrease operating time.
AGPS Usage will determine whether AGPS
(Assisted GPS) service is used. If the option is
selected, unit will request assistance data from
supporting server (same server as defined in
setting GPRS IP address). Server must support
TWIG AGPS service (For more information
please contact support@twigcom.com).
GPS_motion_on setting defines if the GPS is
controlled by motion sensor. If selected, GPS is
turned off to save battery whenever detected
movement is lower than the value defined in
the Sensitivity field. Note that if this option is
selected, you cannot use Man Down alert
functions.
Status messages
Define if the TWIG device transmits a message
to Service Center informing of various events.
Device alerts when its battery level declines to
20, 40 or 60 percentage of full battery charge.
Setting the value to 0 deactivates alarm.
Default value is 0.
Note that battery levels can vary substantially
when using the device, particularly when using
timer functions. This may cause wrong or
repeating Low Battery alarms.
Docked message is sent when TWIG Protector
is placed in charging station CTA81 and
Undocked message when picking up the
device from charging station.
Power ON message is sent when device is
started and Power Off message when user
turns off the device or it turns itself off due to
low battery.
Note that if docking/undocking or power
on/power off happen within 1 minute the
latter status message may be lost.
ManDown ON/OFF sends message if user
toggles ManDown function. Permission for
user to toggle can be set in Man Down
settings.
Generic application sound level
Defines the volume level that is used to play
warning, notification and incoming call tones.
Value can be set from 1 to 5, or if value 0 is
used tones are not used at all. Default value
is 3.
Lost GSM beep tone interval.
Defines the interval for BEEP tone in case
the roaming GSM network is lost. You can
set the interval between 20 - 65534 seconds.
If set to 0, the tone will never be played.
Default value is 0.
Generic Vibra Usage defines whether
vibrator is used on generic notifications. A
separate setting exists for vibrator use in
Emergency functions.
6. GPRS settings
GPRS settings can be programmed remotely
from the central station over MPTP SMS
messages (as TWIG WebFinder SP does) or
they can be programmed manually.
When GPRS settings have been programmed
remotely, care must be taken not to interfere
with remote settings when using TWIG
Configurator.
ID
User ID is a number used in identifying your
phone in GPRS server. Typically this is the
phone number of your TWIG device.
Access Point Name APN
The Access Point Name (APN) used for GPRS
communication.
Define the entire APN value in the field.
Typically GSM operators allow the APN to be
left empty or replaced with “internet”. You can
get the correct APN from your GSM operator.
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