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BENEFON
CONFIGURATOR
for the
Benefon Track Pro
All rights reserved.© Benefon Oyj, 2004.
Publication number:YZ2680-4
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NOTE: This manual is intended for guidance when making initial and major configurations for the Benefon Track Pro mobile
phones; however, it does not replace the phone´s own manual. Use this manual concurrently with the phone´s own manual.
Also note that separate M PTP doc ument wi th detail s is re quired fo r the rem ote op eration and con figurat ion of t he phone .
Information in this manual is subject to change without notice. BENEFON reserves the right to change or improve their products
and to make changes in the content without obligation to notify any person or organization of such changes or improvements.
BENEFON is not responsible for any loss of data, income or any consequential damage whatsoever caused.
Some of the features described in this ma nual are option al and intende d to be purch ased separately. For more info rmation, pl ease
contact your dealer.
Manufacturer: Benefon Oyj
P.O. Box 84
24101 Salo
FINLAND
Web site: www.benefon.com
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CONTENTS
CONFIGURING SETTINGS FOR THE
BENEFON TRACK PRO ...................................... 7
A: MPTP MESSAGES AND
REMOTE CONFIGURATION (OTA).................................... 7
B: THE BENEFON CONFIGURATOR
SOFTWARE AND LOCAL CONFIGURATION ..................... 8
Connecting the phone to the
Benefon Configurator software................................ 9
Loading settings from the phone
to the software ........................................................ 10
Saving settings in a computer disk .......................... 10
Changing default mobile phone ...............................11
Transferring settings from the
software to the phone .............................................. 11
Disconnecting the phone
from the software .................................................... 12
ACTIVATING NEW FEATURES......................................... 12
SIM FEATURES: SHORT MESSAGES ............................... 13
Reading and editing existing messages ................... 13
Deleting a short message ........................................ 13
Writing and sending a short message ...................... 14
SIM FEATURES: PHONE BOOKS ..................................... 15
Editing and adding an entry .....................................15
Deleting entries.......................................................15
Moving and copying entries ..................................... 16
Arranging entries .................................................... 16
USER SETTINGS ............................................................ 17
Phone settings ........................................................ 18
LANGUAGE .................................................................................. 18
DATE AND TIME SETTINGS........................................................... 18
AUTOMATIC KEYLOCK.................................................................. 19
UNITS.......................................................................................... 19
Settings for power on and power off timers ............. 19
Call settings............................................................ 20
REDIAL MEMORY ......................................................................... 20
AUTOMATIC ANSWER................................................................... 20
Message setup ........................................................ 20
SMS SERVICE NUMBER................................................................ 20
MESSAGE TYPE............................................................................ 20
MESSAGE VALIDITY TIME............................................................. 21
VOICE MAIL NUMBER................................................................... 21
Broadcast message setup ....................................... 21
TELEMATICS: SURVEILLANCE ....................................... 22
About telematics ..................................................... 23
Tracking.................................................................. 24
DURATION ................................................................................... 24
INTERVAL.................................................................................... 24
ACTIVATION ................................................................................ 24
Condition check....................................................... 25
DURATION ................................................................................... 25
INTERVAL.................................................................................... 25
Area tracking .......................................................... 26
INTERVAL.................................................................................... 26
CENTER POINT ............................................................................ 26
RADIUS........................................................................................ 26
ALARM MODE .............................................................................. 26
ACTIVATION................................................................................. 26
Default behaviour for location request .................... 27
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TELEMATICS: TELEMATIC SETTINGS ............................. 28
Status messages ..................................................... 29
USAGE.......................................................................................... 29
STATUS MESSAGE LIST ................................................................ 29
Protocol settings ..................................................... 29
AUTHORIZATION........................................................................... 29
MPTP MESSAGE STORAGE............................................................ 30
MESSAGE VALIDITY ...................................................................... 30
SMS SERVICE NUMBER ................................................................ 30
Error reports .......................................................... 31
Position precision ................................................... 31
Primary use of emergency button............................ 32
Service center number ............................................ 32
Mobile group numbers ............................................ 32
Trace log ................................................................. 33
TRACE LOG SETTINGS .................................................................. 33
TRANSFERRING TRACE LOG......................................................... 34
OPENING AND PROCESSING REMOTELY SENT
LOG FILE (IN THE BENEFON CONFIGURATOR) .............................. 36
PROCESSING TRACE LOG BY USING SOME
OTHER APPLICATION.................................................................... 36
TELEMATICS: EMERGENCY SETTINGS ........................... 37
Basic emergency settings........................................ 38
SOS ACTIVATION .......................................................................... 38
EMERGENCY CANCEL TIME .......................................................... 38
NAMING EMERGENCY CALL.......................................................... 38
SELECTING EMERGENCY CALL CYCLE MODE................................ 38
SETTING EMERGENCY CALL CONNECTION
WAITING TIME .............................................................................. 39
SETTING EMERGENCY CONFIRMATION FOR
EMERGENCY MESSAGE DELIVERY ................................................ 39
EMERGENCY CENTER NUMBERS .................................................. 39
Making emergency cycle ......................................... 40
MAKING AN EMERGENCY CALL WHICH
INCLUDES BOTH CALL NUMBERS AND SMS NUMBERS ................ 41
CANCELLING EMERGENCY CYCLE ................................................ 41
TELEMATICS: EMERGENCY ENVIRONMENTS .................42
About emergency environments...............................43
Configuring emergency environments ..................... 43
TELEMATICS: AUTHORIZED NUMBERS .......................... 44
TELEMATICS: GPS .........................................................45
Setting GPS operating mode .................................... 46
GPS sleeping time (in economy mode) ..................... 46
NMEA output ........................................................... 47
GPS tuning...............................................................47
Assisted GPS ...........................................................48
Poor satellite coverage ............................................48
TELEMATICS: POWER ....................................................49
Settings for manual power on and off ...................... 50
Settings during battery charging .............................50
CHANGE GPS OPERATING MODE.................................................. 50
NOTIFY SERVICE CENTER WHEN CHARGING ................................ 50
Notify service center of battery status .....................50
WAYPOINT TRACKING.................................................... 51
Creating waypoints ..................................................52
Resetting the coordinates ........................................ 52
Marking all waypoints for activation/
deactivation at once ................................................. 52
SENSOR SETTINGS: VERTICAL SENSOR ........................53
Naming the sensor ..................................................54
Specifying sensor usage ..........................................54
Polling interval ........................................................ 54
No-alarm duration ...................................................54
Pre-alarm duration..................................................54
Post-alarm interval ................................................. 55
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Alert trigger ............................................................ 55
Missing sensor alert ................................................ 55
Vertical sensor alerts ..............................................55
ENCRYPTING MESSAGES ............................................... 56
Activating encryption ...............................................56
Generating keys ...................................................... 56
Selecting encryption options.................................... 57
MENU LOCKS AND ACCESS CODES ................................ 57
Security code for telematics and GPS ..................... 57
Changing security code............................................57
Menu lock for phone settings ................................... 58
User interface lock .................................................. 58
TROUBLESHOOTING.......................................... 58
"DUMMY QUESTIONS" ................................................... 58
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
CONFIGURING SETTINGS FOR THE
BENEFON TRACK PRO
There are several ways to configure settings for the
Benefon Track Pro:
•A: You can use the MPTP commands, and transfer
settings remotely, over the air by sending a proto
col message to the phone. The MPTP commands can
be sent as a command string or through a specific
software, such as the Benefon In Charge.
•B: You can use AT commands for configuring settings and transfer them to the phone locally, via the
BW data/NMEA cable. This can be easily done by
using the Benefon Configurator software. In some
cases the BW cable must be purchased separately,
it might not be included in the sales package of the
phone.
•C: Limited set of features or purchased software
options may be available for configuration through
the phone´s own menu.
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A: MPTP MESSAGES AND
REMOTE CONFIGURATION (OTA)
MPTP configuration commands are used when a remote update of the phone configuration is needed.
Update can include all telematics settings and phone
numbers, such as emergency numbers, status mes
sages, authorized numbers, GPS operating mode.
MPTP updates also include commands for daily usage,
such as location request and tracking commands.
The remote configuration can be used for transferring
the settings only in case the settings are coded as
MPTP messages.
For more information on MPTP messages, please
see the separate document: Mobile Phone
Telematics Protocol (MPTP), located at the
Web site: www.benefon.com.
To receive full documentation, please contact
your Benefon Partner.
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A: MPTP MESSAGES AND REMOTE CONFIGURATION (OTA) 7
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
B: THE BENEFON CONFIGURATOR
SOFTWARE AND LOCAL CONFIGURATION
The Benefon Configurator software is intended for
configuring settings locally for the Benefon products,
e.g. Track Pro.
This configuration manual contains features available
for the Track Pro NT 2.0.
Since the Benefon Configurator is very easy to use, it
is advisable to make initial and other major configu
rations for the phone with this software.
When you are finished with editing the settings, you
can either transfer the settings back to the phone via
the BW cable immediately, or save them in a comput
er disk (as any normal file) for further use.
Another, slightly quicker way to transfer configurations made by Benefon Configurator is to use some
other application, e.g. the SetupLoad software. For
more information on it, please contact your dealer.
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The Benefon Configurator application window is split
up in two sections:
•The Benetree structure is located on the left. It consists of two main nodes: My Benefon (on-line) and
My Computer (off-line). By clicking the main nodes,
you have access to their sub-nodes. The software
consists of several groups of settings mainly struc
tured as sub-nodes, such as: Short messages, Phone
books, User settings, Telematics settings, GPS settings
and so on. By clicking the sub-nodes, you have
access to the corresponding Benefon Configurator
document files.
•The Document window is located on the right. The
setting groups may be divided up into interleaves
including several separate data fields, such as Track
ing settings, Emergency settings, GPS settings, Message
settings, Protocol settings and so on.
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8 B: THE BENEFON CONFIGURATOR SOFTWARE AND LOCAL CONFIGURATION
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Connecting the phone to the
Benefon Configurator software
1
3
2
1. The BW cable may contain one or two square-end
adapters. Plug the data adapter (1) into a serial
port. Serial ports are located at the back panel of
your computer.
2. Plug the flat end of the BW cable (2) in the system
connector, located at the bottom of the phone.
Make sure the release button (3) is facing up.
3. Open the Benefon Configurator .
4. Choose the correct serial port from the toolbar:
Click the pop-up menu and highlight the desired
port.
Or, choose Settings from the Edit menu. Select the
Default communication port by clicking the check
box. Click Ok to exit the menu.
THE MAIN IDE A IS THAT THE PORT SEL ECTED IN SOFTWARE
MATCHES WITH THE PORT, THE DATA ADAPTER IS PLUGGED IN.
5. Double-click the main node My Benefon. Or, double-click the phone icon. Or, choose Connect from
the Mobile menu. Or, click the button Connect lo
cated on the toolbar.
6. The software establishes a connection to the
phone and renames My Benefon node according to
the type and the model of the phone, e.g. Track
Pro.
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B: THE BENEFON CONFIGURATOR SOFTWARE AND LOCAL CONFIGURATION 9
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
7. At the same time, the software reads data from the
phone and loads it in the display. The data con
tains currently existing settings and menus from
the phone. These settings and menus are shown as
sub-nodes, such as Messages, User settings, and
Telematics settings.
8. If the software requests security code while loading the settings, you must key in the code and
press Ok. For more information on security code,
see
SECURITY CODE FOR TELEMATICS AND GPS ON PAGE 57.
9. Click the name label, e.g. Track Pro. The sub-nodes
will be displayed as icons on the working area, i.e.
the Document window, on the right.
10.You can select the desired sub-node/icon by clicking it. The data fields will be displayed.
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Loading settings from the phone
to the software
As you connect the phone to the software, all current
settings in the phone are copied to the software.
To load only part of the settings to the software,
choose Configurator... from the Edit menu (before
pressing Connect button). Check the desired setting
groups - the groups are shown in the Mobile phone start
up tasks. Click Ok while the dialog box is displayed.
Unloaded settings can be loaded afterwards in the
same session by choosing Open NNsettings from the
Mobile menu.
Saving settings in a computer disk
If the phone is not currently connected to the software, you can still make configurations, save them
and transfer them to the phone afterwards. When
working in off-line, data fields are available for editing
via My Computer node.
1. To save data in a computer disk, choose Save as...
from the File menu.
2. Select the destination drive and folder, and rename the file the way you like. Click Save. The software stores all data fields that the chosen node
contains.
10 B: THE BENEFON CONFIGURATOR SOFTWARE AND LOCAL CONFIGURATION
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Changing default mobile phone
When any Benefon phone (or device) is connected to
the Benefon Configurator, the software identifies it
automatically, and offers you the correct data fields
for editing.
To make off-line configuration for some other Benefon
phone (e.g. Esc!) when the phone is currently unavail
able, you need to change the default mobile phone in
Benefon Configurator.
1. Change the default Benefon mobile phone by se-
lecting C onfigurator... from the Edit menu, or highlighting the desired phone model from the pop-up
menu, located on the toolbar.
2. Now the data fields of this "new" phone model are
available and can be opened from the My Computer
node on the left.
3. Click the desired node, e.g. User settings, press the
mouse´s right button and select New >Ok.
4. Similarily, you can close the file which is not needed any more by clicking it, pressing the mouse´s
right button and selecting Close.
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Transferring settings from the
software to the phone
While the Benefon Configurator software is connected
to the phone, you can save data in the phone.
1. First open the Benefon Configurator document
which content you want to save in the phone. To
recall settings previously stored in a computer
disk, select Open from the File menu, or press the
corresponding function icon on the toolbar.
2. Choose Save To Mobile from the File menu.
Or, click the function icon on the toolbar.
When transferring data to the phone, the previous
data is replaced with the new data.
B: THE BENEFON CONFIGURATOR SOFTWARE AND LOCAL CONFIGURATION 11
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Disconnecting the phone
from the software
1. Choose Disconnect from the Mobile menu.
Or, click the button Disconnect on the toolbar.
2. Press and hold down the release button while removing the BW cable from the phone. (The release
button is located on the top of the flat end of the
BW cable.)
3. Gently pull the BW cable from the system connector (located at the bottom of the phone).
ACTIVATING NEW FEATURES
Some of the new features are sold separately, they
are not included in the basic NT 2.0 software package.
Such features are, e.g. Waypoint tracking, CSD trace
download, Encryption, Vertical sensor and Update of
an old software into the new NT 2.0 software.
When you purchase these new features, a Service acti-
vation key is provided to you by the dealer or the man-
ufacturer. The key is needed for activating the
features. Activation can be easily done with the Bene
fon Configurator.
1. First make sure, the phone has cable connection to
the Benefon Configurator.
2. Click Connect.
3. Select Save activation key from the Mobile menu.
4. Key in the Service activation key. (Note that when
updating the software, the phone may inform you
of the incorrect software version. You have then
less than 2 minutes time to key in the activation
key until the phone will power off itself. The key
can be stored while the software is still reading da
ta.)
5. Click Save.
6. Click Disconnect.
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12 ACTIVATING NEW FEATURES
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
SIM FEATURES: SHORT MESSAGES
Reading and editing existing messages
1. Double-click the icon SMS messages.
2. Messages are listed and can be read.
3. Double-click the message you want to edit.
4. Edit text and other details in the SMS edit buffer.
5. Click Ok when ready.
Deleting a short message
To delete a short message, highlight the message and
choose Sms, Delete message from the Edit menu.
You can also select Delete by pressing the mouse´s
right button.
SIM FEATURES: SHORT MESSAGES 13
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Writing and sending a short message
2
5
1
1. Choose Sms, New m essage from the
Edit menu. The SMS edit buffer will be
displayed.
3
4
2. Key in the message text (1) and the
recipient´s number (2). By clicking
the square next to the number (3),
the recipient´s number can be
fetched from the Phone book, assuming the number is found on SIM.
3. Make sure, the Sms service number is
correct. The number can be changed
by clicking the square next to it (4).
By selecting the option SIM card de-
fault, the SMS service number will be
picked up from the SIM card. If the
SIM card does not contain the SMS
number, select the option Own and
key in the SMS service number.
4. Select the desired Saving/Sending
option by checking one of the Action
boxes (5).
5. Complete the message by pressing
Ok.
14 SIM FEATURES: SHORT MESSAGES
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
SIM FEATURES: PHONE BOOKS
As you open the Phone books, the memory entries
stored on the SIM card are listed and can be pro
cessed.
Index number stands for memory slot number.
3
2
1
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Editing and adding an entry
1. To edit details of an entry, click the desired entry.
To add a new phone book entry, click a blank line
(1).
2. Key in the name and number (2).
3. By pressing Tab on the keyboard you can move
from a data field to another.
Deleting entries
1. To delete a phone book entry, click the desired entry.
2. Press Delete on the keyboard. You can also choose
the command Delete from the Edit menu, or by
clicking the mouse´s right button.
SIM FEATURES: PHONE BOOKS 15
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Moving and copying entries
1. To move or copy a phone book entry to another
slot, click the desired entry.
2. Press Ctrl+C (for copy) or Ctrl+X (for cut) on the
keyboard. Click the destination line and press
Ctrl+V (for paste) on the keyboard.
You can also choose the commands Copy, Cut and
Paste from the Edit menu, or by clicking the
mouse´s right button.
Or, you can click the corresponding function icons
on the toolbar.
Copy
3. If the destination line is reserved, you also need to
confirm, whether to overwrite the old information
or not.
- To overwrite the old information, click Yes in the
dialog box.
- To preserve the old information and transfer the
new information to another, free slot (Index num
ber), click No in the dialog box.
Cut
Paste
Arranging entries
Arrange the phone book by Index, Name, or Number (3)
either by
- clicking the title
- choosing the option from the Edit menu
- clicking the mouse´s right button.
•View by: This option rearranges the phone book
temporarily. When transferring the phone book data
back to the phone, the data will be arranged by the
old order.
•Sort by: This option rearranges the phone book per-
manently. When transferring the phone book data
back to the phone, the data will be arranged by the
new order.
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16 SIM FEATURES: PHONE BOOKS
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
USER SETTINGS
1
2
3
4
5
14
10
11
12
13
6
7
a b
8
9
USER SETTINGS 17
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Phone settings
LANGUAGE
You can select the menu language, the phone uses.
Click the arrow and highlight the desired option (1).
DATE AND TIME SETTINGS
The time information determined here is used together with call logging, incoming messages as well as
alarm clock and timers.
When setting the date and time initially, the GPS
needs to be turned on and the position needs to be
read from a satellite.
Time zone
You can select the local time, your country uses. The
default time comes to your phone from a satellite and
it is called the standard Coordinated Universal Time
(UTC), i.e. "the Greenwich Time".
The standard time zone (UTC) shows here 00:00 and
you may need to correct it to match your local time
zone (2).
For example, the common time zone in Central and
Southern Europe and Scandinavia is +1:00. In East
ern Europe, Finland and Greece the common time
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zone is +2:00. Key in your local time zone shift with
numeric keys.
If the daylight-saving time is in use in your country,
you need to change the time zone manually each
time, when shifting from winter time to summer time
and vice versa. E.g. in Finland time zone in winter is
+2:00 but time zone in summer is +3:00.
NOTE: Adjusting time zone only affects the time
shown in the phone display. The time accompanying
MPTP messages is always in UTC format.
Time format
You can determine whether the time will be displayed
as 24 hours or as 12 hours am/pm.
Click the arrow and highlight the desired option (3).
Date format
By selecting Date and time, you can determine in which
order the time, date and year are displayed. Click the
arrow and highlight the desired option (4).
•dd.mm.yyyy
•mm.dd.yyyy
•yyyy.mm.dd
18 USER SETTINGS
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
AUTOMATIC KEYLOCK
The keypad lock is used to prevent accidental key
strokes.
If the automatic keylock is turned on (5), the keypad
will be locked automatically if no key has been
pressed for a few seconds.
•To turn the automatic keylock on, check the box.
•To turn the automatic keylock off, leave the check
box blank.
UNITS
You can select which one of the measurement systems you want to use to display distances: A metric
system or miles per hour.
Click the arrow and highlight the desired option (6).
The unit is used in route navigation.
Settings for power on and power off
timers
When the Power on timer is activated, the phone turns
itself on every day at the same time.
When the Power off timer is activated, the phone turns
itself off every day at the same time.
1. To activate the timer, check the box right next to
it (7a).
2. Select the power on/off time by clicking the digits
you want to change (hours/minutes/seconds). As
they are highlighted, click the arrows or key in the
desired numbers (7b).
USER SETTINGS 19
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Call settings
REDIAL MEMORY
If redial memory is turned on, the last dialled numbers
are stored in memory.
Redial memory can be turned on by checking the box
(8).
AUTOMATIC ANSWER
The automatic answer function can be turned on or off
(9).
If the Automatic answer is turned on (the box is
checked), all incoming calls are answered automati
cally when the phone is connected to a car kit or portable hands free kit.
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Message setup
SMS SERVICE NUMBER
You can store the SMS service number, which is needed for sending normal short messages and telematics
protocol messages (10).
The number must be set correctly, otherwise sending
short messages is not possible.
The SMS service number can be found e.g. in the
manual of your local network operator.
However, if you are supplied with a separate SMS service number for telematics protocol messages, you
may store the number in the Telematic settings > Proto
col settings data field. For more information, see
TELEMATICS: TELEMATIC SETTINGS ON PAGE 28.
MESSAGE TYPE
You can determine what kind of a message you are
processing. You can choose the message type from
these: Text, Fax, X400, Email, Ermes, or Data.
When using the phone for normal or MPTP messaging,
click the arrow and highlight Text for message type
(11).
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20 USER SETTINGS
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
MESSAGE VALIDITY TIME
You can select the length of validity for normal SMS
messages, i.e. for how long the SMS messages are
stored in the server of the operator.
You can choose the message validity from these: 1
hour, 6 hours, 24 hours, 1 week or Maximum time.
Click the arrow and highlight the desired option (12).
NOTE: The length of validity for telematics protocol
messages is selected in Telematic settings > Protocol set
tings data field. For more information, see TELEMATICS:
TELEMATIC SETTINGS ON PAGE 28.
VOICE MAIL NUMBER
Voice mail service is a network service. If you have
subscribed the service, you need to store the voice
mail number to be able to listen to the voice messages
left for you.
Key in the voice mail number (13), which is supplied
to you by the service provider.
Broadcast message setup
Cell broadcasts are general messages, which are
broadcast to all receivers within a particular region.
They may contain advertisements, local weather re
ports and information about road traffic, stock exchange and sport results. Cell broadcast service is a
network feature.
To accept broadcast messages, check the box (14).
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USER SETTINGS 21
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
TELEMATICS: SURVEILLANCE
1
a
2
a
22 TELEMATICS: SURVEILLANCE
3
a
b
c
b
d
4
b
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
About telematics
Telematics is a kind of electric data transfer technique, which can also be used in wireless phone networks. Nowadays, telematics offers several new
services and applications, such as GPS-positioning
(which can be used e.g. in rescue operations) and dif
ferent remote-controlled devices (which can be used
e.g. in medical equipment and emergency and service
centers).
All telematics functions require activation by the service center: Activation is completed only after the service center sends an acknowledgement message to
the phone.
In some cases telematic functions are entirely remotely configured and controlled (by the service center), while in some cases tracking, area tracking and
condition check settings and initial activation/deacti
vation can be done from the phone´s own menu (by
the end-user), as well.
All trackings cannot be turned on at the same time.
For detailed information, please check the MPTP doc
ument.
Please note that if the phone is temporarily switched
off or the battery is removed, the tracking record
(e.g. amount of messages) will be reset and start
from the beginning.
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Make sure that required telematics settings are done
and essential phone numbers, such as Service center
number and SMS service number, are stored properly in
the phone. NOTE: Some functions and settings can be
secured by a security code. If the code is requested
for accessing some functions, you must key in the
code, first. For more, see
AND GPS ON PAGE 57.
SECURITY CODE FOR TELEMATICS
TELEMATICS: SURVEILLANCE 23
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Tracking
When the tracking function is turned on, the position
information is sent to the service center several times
in sequence.
DURATION
You can select, for how long or on what terms tracking
will be on (1a). After that, the tracking will be turned
off automatically. Click the arrow and highlight the
desired option.
•Continuous: The tracking will be turned on until fur-
ther notice. !Deactivation message must be sent
separately.
•Amount of sent messages: Tracking will be on until
defined amount of messages has been sent to the
service center. Key in the amount and confirm your
choice.
•Duration: Tracking will be on for a period of time.
Key in how many days, hours and minutes, the
tracking should be on.
•End time: Tracking will be on until the end time is
reached. Key in the date and time, the tracking
should be turned off. Date and time can be selected
by clicking the arrows, as well.
INTERVAL
The given interval, e.g. 60 minutes, indicates that the
phone will send its position to the service center at in
tervals of 60 minutes.
Key in the tracking interval in minutes (1b).
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ACTIVATION
Make sure all the required settings for tracking are
completed before activating the function. Such set
tings are, e.g. duration and interval. New settings can
be applied only while the tracking is deactivated.
In some phone models, e.g. in Track, tracking can be
initially activated or deactivated from the phone
menu. In this case, activation is completed only after
the service center sends an acknowledgement mes
sage to the phone.
In some phone models tracking activation or deactivation cannot be initiated from the phone menu at all.
In this case tracking is always activated or deactivat
ed by sending an MPTP message to the phone from the
service center.
-
-
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24 TELEMATICS: SURVEILLANCE
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Condition check
Condition check is a kind of timer, which provides periodic check of your activity. If you do not respond to
a check request by the way you are supposed to re
spond to it, the service center will be informed of your
missing or incorrect response.
DURATION
You can select, for how long or on what terms the condition check timer is turned on (2a). After that, the
timer will be turned off automatically. Click the arrow
and highlight the desired option.
•Continuous: The condition check timer will be turned
on until further notice. !Deactivation message must
be sent separately.
•Amount of messag es (notifications): The timer will be
on until you have confirmed a certain amount of
messages (notifications). The confirmation notifica
tions are sent to you by the phone, not by the service center. Key in the amount of messages.
•Duration: The timer will be on for a period of time.
Key in how many days, hours and minutes the timer
should be on.
•End time: The timer will be on until the end time is
reached. Key in the date and time the timer should
be turned off. Date and time can be selected by
clicking the arrows, as well.
-
-
INTERVAL
The given interval, e.g. 60 minutes, indicates that the
phone will send you confirmation notifications at in
tervals of 60 minutes.
Key in the interval in minutes (2b).
-
TELEMATICS: SURVEILLANCE 25
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Area tracking
When the area tracking is turned on, the position information will be sent to the service center only when
the phone is moving in or out of the pre-defined area.
The area can be determined by keying in a center
point and a radius of an area. The area tracking does
not contain duration option, i.e. the area tracking will
never be turned off automatically.
INTERVAL
The given interval, e.g. 60 minutes, indicates that the
phone will send its position to the service center at in
tervals of 60 minutes, but only in case the phone is located outside of the determined area.
Key in the interval for area tracking in minutes (3a).
CENTER POINT
Key in the center point name (e.g. Home) and enter
coordinates (3b).
RADIUS
Key in the desired radius in 10 meters (3c). E.g. by
entering 20, your actual radius will be 200 meters.
-
ALARM MODE
You can set an alarm to alert when crossing the borderline of an area. The alarm can be set to alert either
when arriving in or departing from the particular area
(3d).
Click the arrow and highlight the desired option.
ACTIVATION
Make sure all the required settings for area tracking
are completed before activating the function. Such
settings are, e.g. center point, radius, alarm mode
and interval. New settings can be applied only while
the area tracking is deactivated.
In some phone models, e.g. in Track, area tracking
can be activated or deactivated from the phone menu.
In this case activation is completed only after the ser
vice center sends an acknowledgement message to
the phone.
In some phone models area tracking activation or deactivation cannot be initiated from the phone menu at
all. In this case area tracking is activated or deactivat
ed by sending an MPTP message to the phone from the
service center.
-
-
26 TELEMATICS: SURVEILLANCE
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Default behaviour for location request
The phone may receive several different messages requesting location. Such messages can be, e.g. Location request (?LOC) messages, Location history
request (?HIS) messages. (For more information on
how to create location request messages, see the sep
arate MPTP document.)
You can define, which way the phone responds the location requests (4).
The message always includes a time stamp indicating
age of the position.
Choose from the options below by checking the corresponding box in the Benefon Configurator.
•Send last known position: When the phone receives
the location request, the phone immediately recalls
the latest position found in the memory and sends it
to the requesting number. The position can be quite
old. If the phone does not have a position at all, the
message will be sent without position.
•Attempt to acquire a fresh position for a while: When the
phone receives the location request, the phone
immediately switches the GPS on (if it is currently
off), updates position, sends it and switches the
GPS off. Then the phone returns to normal idle
mode. Only in case the position update is NOT pos
sible within 3-4 minutes, the phone will send the
-
-
latest position found in the memory to the request
ing number.
•Send last known position at once: When the phone
receives the location request, the phone immedi
ately recalls the latest position found in the memory
and sends it to the requesting number. In addition
to that, the phone tries to update the position for
3-4 minutes. If the position update succeeds, the
new position is sent to the requesting number, as
well.
Phone also checks if an AGPS can be retrieved and requests it automatically to speed up calculation. Using
the AGPS requires that the parameters for the AGPS
are configured in the phone. For more information on
AGPS settings, see
ASSISTED GPS ON PAGE 48.
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-
TELEMATICS: SURVEILLANCE 27
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
TELEMATICS: TELEMATIC SETTINGS
1
a
b
28 TELEMATICS: TELEMATIC SETTINGS
8
9
10
a b
2
11
a
3
4
5
b
c
6
7
Page 29
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Status messages
You can specify usage for status messages (1a) and
view, edit and create them (1b).
USAGE
•In Simple usage, only status messages numbered
1 - 9 can contain text. Additionally, numeric status
messages are possible.
•Advanced usage works otherwise the same way as
the simple usage, but additionally you can enclose
some unique information for each status message
when sending it. With the extra note you can, e.g.
specify the location, you are in. Extra information
can be added to numeric messages (msg numbers
10 - 999), as well.
STATUS MESSAGE LIST
You can write fixed text for the status messages numbered 1 - 9. The text will always be shown when sending the particular status message, despite of the
chosen Usage.
Protocol settings
AUTHORIZATION
The phone is allowed to respond to protocol messages
sent from the authorized numbers automatically at
any time. Always authorized numbers are:
•The numbers stored as Authorized numbers
•The numbers stored as Emergency center numbers
•The number stored as the Service center number.
Authorization on - the setting is enabled (2)
- If authorization is turned on, all requests coming
from authorized numbers are automatically pro
cessed. Any responses are sent to the number
from which the request came.
- All requests coming from unauthorized numbers
are discarded.
Authorization off - the setting is disabled
- If authorization is turned off, all requests are automatically processed.
- If the service center number is defined, any responses are always sent to that number.
-
TELEMATICS: TELEMATIC SETTINGS 29
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
- If the service center number is NOT defined, responses are sent to the number from which the
request came.
MPTP MESSAGE STORAGE
If sending of an MPTP message fails, the phone will
send the message later, assuming the MPTP protocol
message storage is turned on and there is space left
to deposit the message. Use of the MPTP protocol
message storage must be configured in the phone.
By checking the box (3) you select that the telematics
protocol messages are put into storage, if there is no
service at the moment. The storage capacity is 100
messages. After the phone is in service again, these
messages are automatically sent forward shortly af
ter.
-
MESSAGE VALIDITY
You can select the length of validity for telematics
protocol messages, i.e. for how long the SMS messag
es are stored in the server of the operator (4). (The
length of validity for normal SMS messages is selected
elsewhere, in the User settings).
This setting can be used to avoid massive helping efforts in case an emergency message has been sent a
week ago and there is a reason to believe that help is
no longer needed.
You can choose the message validity from these: 1
hour, 6 hours, 24 hours, 1 week or Maximum time.
-
SMS SERVICE NUMBER
You can set separate SMS service number for the
telematics protocol messages (5). If the number is not
set, the normal short message service number (in the
User settings) is used instead. Key in the number and
confirm it.
30 TELEMATICS: TELEMATIC SETTINGS
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Error reports
You can set the phone to inform of errors occurred in
MPTP messaging (6). An error can be, e.g.
- Failure in message transmission: E.g. the phone
is unable to transfer trace log
- Misspelling: The phone detects that a command
string is uncorrect
- Errors in logic (illegal actions): You try to turn a
function on when, in fact, the function is already
turned on.
Depending on current authorization setting, the
phone will send error reports to the Service center num
ber, some other authorized number or requesting
number. For more information, see
PAGE 29 and SERVICE CENTER NUMBER ON PAGE 32 and TELEMATICS: AUTHORIZED NUMBERS ON PAGE 44.
NOTE: If sending of Trace log fails, the phone will inform of failure only under these circumstances:
-The Trace sms number is stored and
- Error reports data field shows Send error reports.
For more information, see TRACE LOG SETTINGS ON PAGE 33.
AUTHORIZATION ON
-
Position precision
You can set the device to show precision of the coordinate calculation in protocol messages.
Precision of coordinates will be shown in meters until
precision exceeds 254 meters. This setting has an ef
fect on almost all protocol messages, which contain
position information, excluding emergency messages.
Click the arrow and highlight the desired option (7).
-
TELEMATICS: TELEMATIC SETTINGS 31
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Primary use of emergency button
You can select the primary use of the BeneGuard button, i.e. emergency (SOS) button (8). Click the arrow
and highlight the desired option.
•For emergency (SOS) calls/messages
- You can only make emergency calls and send
emergency messages, status messages cannot
be sent and mobile group calls cannot be made.
•For status messages
-You can make emergency calls, send emergency messages and send status messages.
In this case emergency calls/messages will al
ways be started by pressing the emergency button for a few seconds and status messages will
always be sent by pressing the emergency button
quickly - despite of the selected SOS activation.
•For mobile group calls.
- You can make emergency calls, send emergency messages and make mobile group
calls. In this case emergency calls/messages will
always be started by pressing the emergency but
ton for a few seconds and mobile group calls will
always be made by pressing the emergency but
ton quickly - despite the selected SOS activation.
The emergency button can have two functions. One
function is always making emergency calls/messages.
-
-
-
Another function is selectable: None, mobile group
calls, or status messages. NOTE: In order to send sta
tus messages and make mobile group calls, you need
to switch the setting each time to correspond the de
sired function.
-
-
Service center number
You can change and store the phone number, which is
used for sending telematics protocol messages to the
service center.
Key in the number of the service center (9).
Mobile group numbers
You can view, edit, and store new mobile group numbers. All members joined in the same group will call
the same number.
You can form several mobile groups. (However, if the
service center sends mobile group numbers to your
phone as a protocol message, numbers stored in here
will be lost.)
Key in a mobile group number or edit an old number
(10a). You can also store a name here but it is not re
quired. You can also attach the automatic answer
function to the number by checking the box (10b).
-
32 TELEMATICS: TELEMATIC SETTINGS
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Trace log
TRACE LOG SETTINGS
The phone stores position data in the phone memory
automatically. Stored data contains position informa
tion and time stamp.
The maximum storage capacity is 1000 positions.
Once the log is full, the phone stacks the information
by dropping off irrelevant positions. When positions
cannot be dropped any more without losing important
information, there are two ways to proceed:
•Log overwrite: In case the log is not transferred at
all, the phone will automatically replace the oldest
positions with the new ones.
•Log transfer: There are several ways to transfer the
log from the phone:
- Locally, by using the Benefon Configurator and
data cable, or
- Remotely, "over the air" by sending a specific
MPTP message separately to the phone, or
-By using Automatic trace transfer. In this case the
setting is done in advance, via the Benefon Con
figurator, but the actual transfer will happen automatically and remotely.
-
-
Automatic trace transfer
By checking the box (11a), the trace log will be sent
automatically once the log is stacked full. The desti
nation number to which the log will be sent is the
trace data call number.
By leaving the check box blank, trace log is automatically overwritten once the log is full. In this case the
log can be recalled only by sending a specific MPTP
message to the phone.
-
Trace data call number
Key in the trace data call number (11b). This number
is needed for transferring log remotely from the mo
bile phone. The receiving unit must include a phone,
modem and computer.
When the receiving phone is a normal phone, you can
store its normal phone number for the trace data call
number.
NOTE: If the receiving phone is a mobile phone, it
must contain a specific SIM card, which is equipped
with data feature. Data feature usually includes a sep
arate data call phone number (i.e. CSD number) for
data reception. In order to get this feature, please
contact your network operator.
-
-
TELEMATICS: TELEMATIC SETTINGS 33
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
SMS number
Key in the SMS number (11c). The number is needed
for informing the recipient in case the data transfer
fails after three attempts. Depending on the authori
zation setting, receiving party can be service center,
some other authorized number, or any number.
Also make sure that Error reports is set to Send error
reports. For more information, see
PAGE 31.
ERROR REPORTS ON
TRANSFERRING TRACE LOG
Local transfer
When the phone returns home, it is connected to the
Benefon Configurator by BW cable. The log will be
loaded from the phone to the software the same way
as other settings. For more information, see
ING THE PHONE TO THE BENEFON CONFIGURATOR SOFTWARE ON
PAGE 9 and LOADING SETTINGS FROM THE PHONE TO THE SOFTWARE ON PAGE 10.
CONNECT-
When the Benefon Configurator loads the log directly
from the phone, the trace log file appears automati
cally in the display in readable text format. The Trace
log icon is shown under the My Benefon node on the
left, and by clicking the icon the actual trace log file
will be shown in the Document window on the right.
Remote transfer
The phone sends the log to the service center remotely, as a trace data call, using Z-modem protocol.
Normal speed for data transfer in the GSM-network is
9600 baud. Since the Benefon phones support higher
speed, the transfer can be sped up to 14400 baud, in
case the higher speed is supported by the network
and SIM card, as well. Speed configuration for the
GSM network can be done by specific MPTP message.
The computer must contain a modem application
which supports Z-modem protocol (e.g. Windows Hy
perterminal). NOTE: Check the modem settings. Serial port must be correct, and transfer speed must be
set according to receiving phone. E.g. when using the
Benefon mobile phone as the receiving phone, trans
fer speed must be set to 19200 bits/second.
During the transfer, the receiving mobile phone must
be connected to the computer by a data cable/BW ca
ble.
In order to make the modem answer automatically incoming data calls, key in the command ats0=1 and
press Enter on the keyboard. The command is associ
ated with the receiving mobile phone. (the automatic
answer for data calls can be turned off by keying in
the command ats0=0)
34 TELEMATICS: TELEMATIC SETTINGS
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
The incoming log file will be found in your computer. Default destination directory depends on modem settings
and can be changed. In most cases the log file can be
located at the root directory of the modem application.
The binary-coded log file name contains U (or some other) letter and the phone´s serial number. The log file
identifier is .bin.
Sample case by using Windows Hyperterminal:
STEP1: CONFIGURING MODEM APPLICATION
FOR DATA RECEPTION
1. Connect the receiving mobile phone to the computer by
data cable and open the Windows Hyperterminal
modem application.
2. Open New connection (from the File menu if the dia-
log box is not displayed).
3. Name the connection -> Ok.
4. Select port for the connection (e.g. COM1) -> Ok.
5. Set transfer speed to 19200 Bits/Second ->Ok.
6. Open Receive file.. from the Transfer menu.
7. Click Browse and find the desired destination directory
->Ok.
8. Select Z-modem for Receiving protocol ->Receive.
When the modem configuration is done, you may save the
file by clicking Save as... from the File menu.
Close the connection by clicking Disconnect from the Call
menu.
From now on, whenever you need this connection, you can
use the profile just created by selecting Open... from the
File menu.
STEP2: RECEIVING REMOTELY SENT LOG FILE
Connect the receiving phone to the computer by data cable/BWcable and open the Windows Hyperterminal modem application.
To ensure the connection between mobile phone and the
modem, you may key in ATI on the screen and press Enter
-> the modem will identify receiving mobile phone.
Key in ats0=1 and press Enter -> the mobile phone will
answer automatically to incoming CSD calls.
When the mobile phone starts alerting, the modem will display RING. When the mobile phone answers, the data
transfer dialog box appears on the screen. When the transfer is finished, the dialog box disappears and the connection can be switched off.
If you do not use the automatic answer, do as follows
(when the phone starts alerting): Press the Hook-up key on
the phone keypad OR key in ATA on the screen and press
Enter.
NOTES:
The Trace settings (Trace data call number, trace sms
number, Error reports and the automatic trace transfer),
as well as Service center number must be configured in the
phone in advance. For more information, see
TER NUMBER ON PAGE 32
33
, and ERROR REPORTS ON PAGE 31.
Automatic answer setting of the receiving mobile phone is
for voice calls, not data calls and thus it must be turned
off.
and TRACE LOG SETTINGS ON PAGE
SERVICE CEN-
TELEMATICS: TELEMATIC SETTINGS 35
Page 36
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
OPENING AND PROCESSING REMOTELY SENT LOG FILE (IN THE BENEFON CONFIGURATOR)
Start the Benefon Configurator and open the trace log
file as follows:
1. Highlight the Trace log icon shown on the left side
of the screen, under My Computer node.
2. Choose Open from the File menu (or, click the
mouse´s right button and highlight Open).
3. Click the Files of type setting and highlight All Bene-
fon Configurator files.
4. Browse the directories and files until the destination directory and file is found. The file identifier is
.bin. Click Open.
Trace log file is originally in binary-coded format. As
the file is opened in Benefon Configurator, the soft
ware generates the file and displays it as a table in a
readable text format.
If you want open and process these .bin files in some
customized application other than Benefon Configura
tor, please ask directions from the Benefon Partner.
Saving the log file
To save the trace log in Benefon Configurator, choose
Save or Save as.. from the File menu. The trace log file
will be saved in readable text format (.log).
Deleting the log file
To delete the trace log in Benefon Configurator,
choose Delete trace log from Mobile menu.
NOTE: If you delete trace log from My Benefon node,
the log is lost once and for all. So, make sure the log
is stored in some place else in case you need to recall
the log information afterwards.
PROCESSING TRACE LOG BY USING SOME
OTHER APPLICATION
-
Trace log files cannot be edited in Benefon Configurator. In order to modify or print the log file, do as follows:
1. First save the log in Benefon Configurator. The log
-
file identifier will become .log.
2. Open Windows Excel or Notepad. Make sure, the
Files of type shows All files.
3. Open the log file in the chosen application.
36 TELEMATICS: TELEMATIC SETTINGS
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CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
TELEMATICS: EMERGENCY SETTINGS
1
6
a
2
b
3
4
5
7
a
b
TELEMATICS: EMERGENCY SETTINGS 37
Page 38
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Basic emergency settings
SOS ACTIVATION
If the emergency button is used for emergency (SOS)
calls/messages only, you can determine the way the
emergency call/message will be started (1):
•by pressing and holding down the emergency button
for a few seconds once or
•by pressing the button quickly twice (in 5 sec.).
Click the arrow and highlight the desired option.
NOTE: This option is adjustable only if you have de
termined SOS call for Primary use of emergency button in
the Telematic settings.
EMERGENCY CANCEL TIME
After pressing the emergency (SOS) button in order to
start an emergency call, the voice call and the short
message can still be cancelled.
You can determine the time (in seconds), the cancellation needs to be done. This function is a kind of delay: A message will not be sent or a call will not be
made if it is cancelled in the pre-defined time.
Click the arrow and select the desired option for the
time of delay (2).
-
When cancelling the emergency call or message,
press the Hook-up key during the time of delay
(e.g. in 7 seconds).
NOTE: If the cancelling time is set to zero, there is no
possibility to cancel the entire emergency cycle.
NAMING EMERGENCY CALL
You can name the emergency call as you like (3). This
is the way to mask the real phone number to which
you are calling.
The "nickname" will be displayed during the BeneGuard emergency call.
SELECTING EMERGENCY CALL CYCLE MODE
You can define order for making emergency (voice)
calls and sending emergency messages while the
emergency cycle is on. Click the arrow and highlight
the desired option (4).
You have two choices:
•First SMS, then calls: When the emergency cycle is
initiated, first the phone will send the emergency
messages, after which the voice calls will be made
starting from the top of the list of the emergency
numbers.
•Alternately: The phone will make a voice call and
send an SMS in pairs according to the list order,
starting from the top.
38 TELEMATICS: EMERGENCY SETTINGS
Page 39
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
SETTING EMERGENCY CALL CONNECTION
WAITING TIME
You can define for how long a time the phone tries to
call a single emergency number before moving on to
the next number in the list of emergency numbers.
Click the arrow and highlight the desired option (5).
SETTING EMERGENCY CONFIRMATION FOR
EMERGENCY MESSAGE DELIVERY
By checking the Confirm box (6a), you can request a
confirmation just to make sure that someone has re
ceived an emergency message. The phone will resend
emergency messages until it receives a confirmation
of the successful delivery.
You can also specify the waiting time (6b), i.e. how
long a time the phone waits for the confirmation be
fore trying to reach some other emergency center
number.
NOTE: This feature is not supported by all control systems. Using this feature in a system, which does not
support it can cause massive resending of messages
and high charges.
-
-
EMERGENCY CENTER NUMBERS
The emergency (SOS) messages are sent and emergency calls are made to the numbers stored in the
emergency center list.
The numbers are in priority order, starting from the
top of the list. These numbers work as "a chain".
You can have two numbers (a phone number and an
SMS number) associated with each emergency center
number (7a).
Check the box to make sure, the corresponding number is used during an emergency cycle (7b).
TELEMATICS: EMERGENCY SETTINGS 39
Page 40
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Making emergency cycle
Emergency cycle means making specific emergency
call to emergency center numbers. During the emer
gency cycle emergency environment settings (e.g.
tone and display settings) are automatically switched
on until the cycle is over. For more information, see
CONFIGURING EMERGENCY ENVIRONMENTS ON PAGE 43.
Depending on configuration, the emergency call can
contain both (voice) calls and messages. Calls can be
made to mobile phone numbers, or normal phone
numbers. Messages are protocol messages sent to
mobile phones via SMS. The emergency message con
tains both GPS coordinates and GSM network measurement report.
The emergency numbers are in priority order, starting
from the top of the list. These numbers work automat
ically, as "a chain", through the list. If the first number is unreachable (after two attempts), the phone
calls or sends the report to the second number. If it is
not answered either, the phone will go on to the third
number on the list and so on.
The phone tries to reach contact with the other numbers once before moving on to the next number on
the list. If there is still no answer after going through
the whole list, the calling procedure will be started all
over. The phone will make three call rounds at maxi
mum.
-
-
-
-
Emergency cycle is started by pressing the BeneGuard
button
button must be pressed the way it has been config
<, located on the top of the phone. The
-
ured: A long press or two quick presses. For more information, see SOS ACTIVATION ON PAGE 38.
The emergency cycle is over when the calls are made
and messages are sent (if the cycle is not interrupted,
or cancelled), and the phone returns to normal oper
-
ation.
In order to be able to cancel the emergency cycle, the
cancel time must be configured in the phone. For
more information, see
CIRCUMSTANC ES WHICH MAY AFFECT ON EMER GENCY CYCLE
1. Being in a shadow area of the GSM network at the
time of the event.
2. Poor GPS coverage during emergency cycle may
cause the emergency cycle completion to slow
down.
3. Busy telephone line - applies to a voice call connection.
4. Message transmission error caused by the carrier
of an SMS, i.e. the network operator.
EMERGENCY CANCEL TIME ON PAGE 38.
40 TELEMATICS: EMERGENCY SETTINGS
Page 41
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
MAKING AN EMERGENCY CALL WHICH
INCLUDES BOTH CALL NUMBERS AND SMS
NUMBERS
1. Press <.
2. The phone sends the message including position
information. If current position coordinates are not
available, previous coordinates will be sent in
stead.
3. The phone alerts until the call is answered.
4. A voice call in progress.
CANCELLING EMERGENCY CYCLE
As a sign of cancellation period, you may hear the
cancellation tone. You may also see a timer indicating
time left for cancellation.
•To cancel the entire emergency cycle, press the c
key briefly during the cancellation period.
•When the emergency cycle has already started, it
cannot be cancelled entirely, but the rest of the
emergency calls and messages can be cancelled. In
order to do so, press the
for five (5) seconds.
When the cancellation is succeeded, the phone will return to normal operation.
c key and hold it down
-
TELEMATICS: EMERGENCY SETTINGS 41
Page 42
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
TELEMATICS: EMERGENCY ENVIRONMENTS
1
2
42 TELEMATICS: EMERGENCY ENVIRONMENTS
a b
Page 43
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
About emergency environments
You can determine specific sound and display settings
which will be on during an emergency call.
The phone switches the emergency environment on
automatically when the BeneGuard button is pressed.
The phone switches back to the normal environment
automatically when the emergency cycle is succesful
ly put through, or if the emergency cycle is cancelled
correctly during the cancellation period.
You can configure two separate profiles for emergency situations: Normal (2a) and Silent (2b).
You can activate the desired profile by checking either
one of the boxes Normal or Silent for Active environment
(1).
-
Configuring emergency environments
•Tone: To select the desired melody for alert tone,
click the arrow and highlighting the desired option.
•Volume: To increase the volume, drag the tab right-
wards - to decrease the volume, drag the tab leftwards.
•Increasing: To make the alert tone increasing, check
the box.
•Vibration: To attach vibration to the alert, check the
box.
•Hands free: To enable hands free operation, check
the box.
•Displays: To make the phone to display the emer-
gency cycle notifications, check the box.
•Call mode: To select the call mode, click the arrow
and highlight the desired option: Audio both ways
or Audio to center.
•Change the name: To change the name of a profile,
key in a new name.
TELEMATICS: EMERGENCY ENVIRONMENTS 43
Page 44
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
TELEMATICS: AUTHORIZED NUMBERS
The phone is allowed to
respond to protocol
messages coming from
the authorized numbers
automatically, at any
time. Always authorized
numbers are:
•The numbers stored as
Authorized numbers.
•The numbers stored as
Emergency center numbers.
•The number stored as
the Service center num-
ber.
For turning the authorization on or off, see
THORIZATION ON PAGE 29
AU-
.
44 TELEMATICS: AUTHORIZED NUMBERS
Page 45
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
TELEMATICS: GPS
1
2
3
4
5
a
b
6
TELEMATICS: GPS 45
Page 46
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Setting GPS operating mode
The GPS receiver in the phone uses power saving options for ensuring maximum battery capacity.
Click the arrow and highlight the desired option (1).
The GPS receiver has three modes:
•Off
•Economy with the power saving option
- the time needed for position fix depends on
present circumstances. If the GPS unsucceeds in
calculating the position, it will fall asleep for a
while and retry to calculate the position later on
•Full power without the power saving option.
Operating mode depends on the way, the phone is
used. Autonomous system, i.e. a portable mobile
phone, normally uses either Economy or Off mode,
while a phone connected to constant power supply,
e.g. a car kit, uses Full Power mode.
GPS sleeping time (in economy mode)
As a default setting, the GPS economy mode calculates position approximately every 45 seconds. The
position interval consists of two things:
•An ideal sleeping time for the GPS and
•An actual time needed for searching satellites and
calculating position by the GPS.
The sleeping time is adjustable (2). In the Benefon
Configurator, key in the sleeping time in seconds. The
sleeping time should be rounded to tens, otherwise
the software does the rounding.
E.g. by entering 27, the ideal sleeping time will be
rounded to 30 seconds. Note that 20 seconds is the
minimum value.
NOTE: The time needed for searching and calculating
satellites depends on present circumstances, e.g. sat
ellite coverage, age of the latest position fix, distance
from the previous to the current position and so on.
-
46 TELEMATICS: GPS
Page 47
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
NMEA output
The NMEA port output can be turned on or off. This
phone supports a subset of NMEA 0183 v2.0 output
protocol, which is used for transferring position data
between the phone and a navigation system, such as
a Search and Rescue application.
For the connection you also need a BW cable (an accessory).
Click the arrow and highlight the desired option (3).
•By selecting Off, you will turn the NMEA output port
off.
•By selecting a transferring speed you will turn the
NMEA output port on.
NOTE: When the NMEA output is turned on, the phone
will consume slightly more power.
GPS tuning
You can set tuning values for the GPS receiver. Depending on selected value, the GPS prioritizes precision over fastness or vice versa.
Set the value by clicking the arrow and highlighting
the desired option (4).
•Quick: The GPS is tuned for fast position fix. The
receiver can acquire position fix quite fast in moder
ate or good conditions. Position can be acquired
even in a bad satellite coverage, but the accuracy
might not be so good.
•Precise: The GPS is tuned for high accuracy. How-
ever, acquiring the position fix might take time and
can be problematic in a bad satellite coverage.
The GPS tuning values can also be set from the GPS
menu of the phone.
-
TELEMATICS: GPS 47
Page 48
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Assisted GPS
The phone has capability to receive assistance to the
GPS receiver in order to speed up the initial position
calculation. This is very useful feature if the phone is
in poor satellite coverage.
Assistance can be supplied over the Mobile Phone
Telematics Protocol in a binary coded protocol mes
sage. The message will contain ephemeric and almanac data which is based on a rough position calculated
by e.g. GSM network parameters (Cell-ID, CI-TA etc).
The assisted GPS is supplied from a third party station
server.
Using the AGPS does NOT affect the accuracy of the
position. If the last position fix is deemed to be too
old, and the AGPS is set, the AGPS feature is automat
ically used to speed up the position determination.
The cost of the AGPS service is determined on the
contract of the service provider.
You can specify settings for ordering assisted GPS information from a service provider.
•Number of satellites: Select the number of satellites
(5a). However, note that the more satellites
selected, the faster the service but the higher the
charge.
•SMS number: Key in the SMS number of the AGPS
service (5b).
-
-
Poor satellite coverage
Notify service center when satellite coverage drops: The
phone may notify the service center if the satellites
are suddenly dropped and position is lost, e.g. when
entering in a building.
When the phone loses the satellites, it will send only
one notification, despite of how long a time it stays in
the poor satellite coverage.
Key in the timeout in minutes (6). Note that this option will be activated only after the phone gets the
first position after this configuration.
The timeout indicates, for how long the phone is allowed to stay in a poor satellite coverage before sending a protocol message to the service center - the
smaller the number you set in here, the faster the
phone will react to lost satellites and the sooner the
notification will be sent.
48 TELEMATICS: GPS
Page 49
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
TELEMATICS: POWER
1
a
b
c
2
a
b
3
TELEMATICS: POWER 49
Page 50
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Settings for manual power on and off
•No restrictions (1a) - The phone can be turned on and
off as usual. The service center will NOT be notified
of the power on/off.
•Notify service center (1b) - The service center will
always be notified when the phone is powered on or
off. Notifying means sending a protocol message to
the service center.
•No power-off (1c) - The phone cannot be powered off
normally (by pressing
powers off for some reason (e.g. Low battery), the
phone will send a protocol message to the service
center.
/). Moreover, if the phone
Settings during battery charging
CHANGE GPS OPERATING MODE
You can select, which one of the GPS power modes is
on while the phone is being charged.
Click the arrow and highlight the desired option (2a).
By selecting No change, the GPS mode remains in the
previously configured operating mode (i.e. its normal
operating mode).
Set the GPS Off in case
•the time reserved for charging is quite short, or
•GPS functions are not needed during charging process.
NOTIFY SERVICE CENTER WHEN CHARGING
By checking the box (2b), the phone will notify the
service center in case the phone is connected to a
charger or disconnected from it.
Notifying means sending a protocol message to the
service center, including the latest position.
Notify service center of battery status
By checking the box (3), the service center will be notified of some events occurred in battery status.
Notifying means sending a protocol message to the
service center, for example in these cases: Low bat
tery, temperature too warm/too cold for charging or
using battery, battery failure.
-
50 TELEMATICS: POWER
Page 51
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
WAYPOINT TRACKING
5 321
4
Waypoint tracking is remotely controlled by the service center. Authorized numbers can control
waypoints they have created while the service center can control all waypoints. When the waypoint
tracking is turned on, the alarm (incl. position information) will be sent to the service center when
the phone is moving out from or in to the pre-defined area. The phone can also be configured to
send the position information to the service center whenever crossing the borderline - despite of
the moving direction.
NOTE: When entering into the pre-defined area, the alarm will be sent when crossing radius. When
entering out from the pre-defined area, the alarm will be sent when crossing radius plus perimeter
of 100 meters.
TELEMATICS: POWER 51
Page 52
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Creating waypoints
•Name (1): You may key in the desired name for a
waypoint. You can define up to 30 separate, circular
areas: The areas are separated from each other by
an ID number and a name.
•Center point coordinates (2): The waypoint area is
defined by keying in Latitude and Longitude and a
Radius of an area in meters. The radius should be
rounded to tens, otherwise the software does the
rounding. E.g. by entering 67, the actual radius will
be rounded to 70 meters. 50 meters is the minimum
value.
•Alarm (3): After activating a waypoint, you can
select an alarm option for this waypoint. You have
three options: Alarm will be turned on when arriving
to a waypoint, departing from a waypoint, or when
ever crossing the borderline (both directions). Each
waypoint can have alarm option of its own.
•Activation of a wa ypoint (4): To activate a waypoint,
check the Active box (on the same row), to deacti
vate the waypoint, leave the check box blank.
NOTE: Waypoint tracking does not contain automatic
switch off or duration options. The feature must be
separately deactivated when it is no longer needed.
-
-
Resetting the coordinates
To reset the coordinate values, click the latitude and
longitude data fields (the ones that you want to re
set).
-
Marking all waypoints for activation/
deactivation at once
Click the Active box on the top row (5).
Note that activation/deactivation will actually take
place only after you have transferred the information
to the phone.
52 TELEMATICS: POWER
Page 53
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
SENSOR SETTINGS: VERTICAL SENSOR
1
2
3
4
5
Sensor is an additional feature. The feature is
activated by an activation key supplied to you
by the manufacturer.
NOTE: The phone must also have specific battery which includes the sensor component,
and NT 2.0 software installed.
The sensor unit transmits signal, indicating its
status. The status can be, e.g. the orientation
of the phone: Vertical or horizontal.
Signalling of the sensor unit can cause the
phone to alert and send messages. When
alerting, the phone uses current emergency
environment settings. For more, see
ICS: EMERGENCY ENVIRONMENTS ON PAGE 42
that if the emergency environment option Dis-
plays is turned off, the various sensor notifica-
tions, such as Starting alert..., Alerting, and Alert
ended, are not shown at all.
TELEMAT-
. Also note
6
7
Sensor status is not monitored while the
phone is connected to a charger.
Sensor can also be configured by MPTP over
the air.
SENSOR SETTINGS: VERTICAL SENSOR 53
Page 54
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Naming the sensor
Key in the name for the sensor (1), e.g. Vertical sensor.
Specifying sensor usage
You can specify sensor usage (2).
The sensor can be turned on or off, and it can be defined to be or not to be shown and changeable in the
Quick menu of the phone.
Polling interval
The phone polls the signal sent by the sensor from
time to time. You can select, at which interval the
polling is done, i.e. how often the status of the sensor
is checked.
Set the polling interval (3) in seconds.
No-alarm duration
You can specify the time, for how long the phone is allowed to be in the wrong position (e.g. in horizontal
position) before any actions are taken.
Set the no-alarm duration (4) in seconds.
Pre-alarm duration
You can specify "cancellation period" for false alarms.
During the cancellation period, the user is alarmed
that the emergency cycle is about to start soon.
Set the pre-alarm duration (5), i.e. "the cancellation
period" in seconds.
During the cancellation period you will hear the prealarm tone. The tone can be muted by pressing the
phone´s left function key
vironment is set to Silent, you will hear no tone at all.
NOTE: If the pre-alarm duration value is set to zero
(0), there is no possibility to cancel the entire emer
gency cycle: The emergency cycle will start right
away.
In order to cancel the emergency cycle, the sensor
must regain normal signal during the cancellation pe
riod. An example: The vertical sensor starts alerting
after it has been knocked down for too long a time. To
cancel the emergency cycle, the phone must be lift up
to vertical position while the cancellation period is still
on.
Once the cancellation period is over, there is no possibility to prevent the emergency cycle to start. The
phone does not poll the sensor signal during the
emergency cycle.
QUIET. If the emergency en-
-
-
54 SENSOR SETTINGS: VERTICAL SENSOR
Page 55
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Post-alarm interval
After the emergency cycle ends, the phone will make
audible alarms at regular intervals. This is done to
help any rescuers in locating the person in emergen
cy. Also reception of phone calls is possible.
Key in the post-alarm interval (6) in seconds.
The phone polls the sensor signal during this phase.
In order to stop the post-alarm tone, the phone must
be lifted up to correct position.
-
Alert trigger
You can select alert trigger for the sensor (7). Click
the arrow and highlight the desired option.
E.g. by selecting Alerts when horizontal, you determine
that the sensor´s normal orientation is vertical, and
being horizontally orientated causes sensor to alert.
The phone is assumed to be incorrectly orientated
once the rotation angle exceeds 45°.
Missing sensor alert
If the special battery including the sensor unit is replaced by a normal battery, the phone becomes unable to detect the presence of a sensor. In this case,
the phone will proceed as follows:
1. The phone will make audible alarm and display no-
tification Not detected.
2. The phone will send an MPTP message to the service center. The message sent is a status message
with status code 112, containing the phone´s last
known position. For more information on this, see
the separate MPTP document.
3. The phone will repeat the procedure each time it is
powered up.
Vertical sensor alerts
To let the emergency cycle take place: Do nothing.
To cancel sensor alert and prevent emergency cycle
from starting, lift the phone up to vertical position. Do
it while the countdown timer is still shown.
To mute the audible alert tone, press the left soft key
..
SENSOR SETTINGS: VERTICAL SENSOR 55
Page 56
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
ENCRYPTING MESSAGES
SMS and MPTP messages can be protected from outsiders by encrypting message contents. Encryption is
an additional feature. The feature is activated by an
activation key supplied to you by the manufacturer.
The whole procedure:
First activate the feature, next generate the keys,
then select the encryption options and finally save ev
erything in the mobile phone.
NOTE: The phone must be connected to the Benefon
Configurator software all the time during the proce
dure.
-
-
Activating encryption
To activate the feature, do as follows:
1. Connect the phone with the software.
2. Open Save activation key from the Mobile menu.
3. Key in the activation key and click Save in mobile.
Generating keys
You need two different keys for encryption.
•Message encryption key: The "long key" is needed for
encrypting message contents.
•Distribution key: The distribution key is needed for
encrypting the new message encryption key (while
it is sent over the air). I.e. the distribution key
secures the new message encryption key during
OTA transfer.
NOTE: If you generate the new message encryption
key and transfer it locally via the BW cable, the dis
tribution key is not needed.
To generate the keys, do as follows:
1. Open Encrypting>Encrypting keys from the Edit
menu.
2. Check the boxes and click Generate.
3. When generating the keys, the new keys will be
created into the files. Select the destination direc
tory, name the file and click Save. Name the other
key file and click Save once again.
4. Click Close.
-
-
56 ENCRYPTING MESSAGES
Page 57
CONFIGURING SETTINGS FOR THE BENEFON TRACK PRO
Selecting encryption options
1. Open Encrypting>Encrypting settings from the Mobile
menu.
2. Select the options by checking the boxes. See below:
Encrypting based on message type
- SMS and MPTP messages are NOT encrypted.
- Only MPTP messages are encrypted.
- Only SMS messages are encrypted.
- Both SMS and MPTP messages are encrypted.
Encrypting based on destination
- Messages to service center and authorized numbers are NOT encrypted.
- Messages to service center are encrypted.
- Messages to authorized numbers are encrypted.
- Messages to service center and authorized numbers are encrypted.
3. Check the boxes in the Save key in mobile phone.
4. Finally save all the options and the keys by clicking
the Save in mobile phone box in the bottom left.
Browse the directory, find the key file and click
Open (do it twice to save both keys).
5. You can also save the settings in a computer file
by clicking the box Save settings in file. Browse the
destination folder, key in the file name and click
Save box.
MENU LOCKS AND ACCESS CODES
Security code for telematics and GPS
You can lock telematics and GPS settings and functions with the security code. If the lock is on, the security code is requested each time when powering up
the system (software in connection with the phone) or
attempting to enter telematics or GPS menus.
To set the security code, do as follows:
1. Select Change security code from the Mobile menu.
2. Check the desired boxes on the left: These are the
functions which will be secured.
3. Key in the security code and click Ok.
Changing security code
You can change the security code as follows:
1. Select Change security code from the Mobile menu.
2. Click Change security code tile on the right.
3. Key in the old code, then key in the new code and
confirm it.
4. Finally click Ok.
MENU LOCKS AND ACCESS CODES 57
Page 58
TROUBLESHOOTING
Menu lock for phone settings
You can lock phone settings with the phone code. If
the lock is on, the phone code is requested each time
when attempting to enter these menus: Settings, Mes
sage settings, or Broadcast message settings.
To set the menu lock, do as follows:
1. Select Set menu lock from the Mobile menu.
2. Key in the phone code and click Ok.
3. Check the box and click Save in phone.
User interface lock
You can lock user interface with the security code.
When the user interface is locked, all the alphanumer
ic keys, special keys and lower side keys are locked.
The only thing which can be done when the lock is on
is to answer or drop an incoming call.
This lock has no effect on power key or BeneGuard
button on the top.
To lock the user interface, do as follows:
1. Select Set user interface lock from the Mobile menu.
2. Key in the security code, and click Ok.
3. Check the box and click Save in phone.
-
TROUBLESHOOTING
"DUMMY QUESTIONS"
-
BENEFON CONFIGURATOR
Question/Problem Answer/Check points
Today I have time to
make configurations
but the phone does not
arrive until tomorrow.
You can make the configurations in advance.
- To work in off-line, first select Benefon Con-
figurator from the Edit menu and set Benefon
Track Pro NT 2.0
mobile phone.
- Open a blank file by double-clicking the
desired icon under the
After making configuration, select
from the File menu.
- Select destination directory and name the
file. Click
mation, the node contains. Each node must be
stored separately.
- When the phone arrives, make the cable
connection and open the Benefon Configurator
software. Click
File menu and find the desired file. As the file is
displayed, you can transfer settings to the
phone by clicking
to be the default Benefon
My Computer node.
Save as..
Save. The software stores the infor-
Connect. Select Open from the
Save to mobile.
58 "DUMMY QUESTIONS"
Page 59
TROUBLESHOOTING
NEW ADDITIONAL FEATURES
Question/Problem Answer/Check points
I have purchased
some new features,
but none of them
works.
Have you activated the new features?
When you purchased the features, you got a
Service activation key . You need to save the key
in order to activate additional features. See
PAGE 12.
SMS SERVICE NUMBER
Question/Problem Answer/Check points
SMS service number,
what is it used for?
I found another data
field for this same
number in
settings
used for?
Telematic
. What is it
- SMS service number is used for delivering
normal short messages, but it can be used for
delivering MPTP messages, as well. You get
the number from your local network operator.
You must store the number, e.g. in the datafield
located in the
- The service provider may supply you with
another, separate number for the MPTP mes
sages. This is the way for ensuring that important messages are delivered in time if the
normal SMS message centre is very busy and
loaded with traffic all the time. See
User settings. See PAGE 20 .
PAGE 30 .
TRACE LOG
Question/Problem Answer/Check points
The Benefon Configurator does not load
the Trace log in the
display.
- Ensure that the phone contains logged
information (positions). The phone makes the
log automatically when the GPS is used.
- The Read trace log box must be checked in
the Benefon Configurator. You will find it as
follows: Open the
tor.. and go to the Mobile phone startup tasks
to check the box.
- To load the log from the phone later on in
the same session, select
the
Mobile menu.
Edit menu, select Configura-
Read trace log from
EMERGENCY SETTINGS
Question/Problem Answer/Check points
I cannot send emergency messages. I
-
wonder whether I
have forgotten some
essential settings?
- Is there a valid SIM card inserted in the
phone?
- Have you stored Emerge ncy c enter numb ers
and enabled them? See
- Have you pressed the Beneguard button in
the same way,
ured? See PAGE 38.
- Have you stored SMS service number in the
phone? See
the same which is used in normal short messages. See PAGE 20.
- Have you transferred these settings in the
phone? See
the SOS activation is config-
PAGE 30. The number can also be
PAGE 11.
PAGE 39.
"DUMMY QUESTIONS" 59
Page 60
EMERGENCY CONDITIONS EMERGENCY CYCLE
Question/Problem Answer/Check points
Emergency settings
are correct but send
ing emergency message does not work.
- Is there enough charge in the battery? The
more bars in the battery indicator (
better charge. If the battery is low, charge it or
replace it with a charged battery. The phone
can also be configured to send notifications of
changes in battery status. See
- Is the message transmission working correctly? Deliveries of all messages, including
MPTP messages, are fully handled by and in
the responsibility of the GSM network operator
and services can vary substantially.
- The network might be busy at the very
moment. By turning the
age on, the phone will automatically try to
resend the message later on. See
- Also make sure, the phone is not located in a
shadow area at the moment. In order to oper
ate correctly, there must be good GSM network
signal, and adequate satellite coverage and
the GPS antenna must have an obstructed view
to sky.
TROUBLESHOOTING
;), the
PAGE 50.
MPTP message stor-
PAGE 30.
Question/Problem Answer/Check points
How can I be sure that
someone received the
emergency message?
The phone makes
noise while making
emergency cycle. I
want it to be quiet.
What if I accidently
press the Beneguard
button; Is it possible to
cancel the emergency
-
cycle somehow?
What if it has already
started, is it possible
to cancel ongoing
emergency cycle?
- Turn the Emergency confirmation setting
on. This way the phone will continue sending
the message until it gets acknowledgement
message. See
NOTE: Do not turn this feature on if the feature
is not supported by the control system.
- Check the box Silent for Active (emergency)
environment
- Also make sure, volume level is set to zero
(volume tab located on the leftmost edge) in
Silent profile. See PAGE 42.
- Set emergency cycle cancellation time for
e.g. 7 seconds. See
cel the whole emergency cycle by pressing c
within 7 seconds.
- If you have set emergency tones and displays on, you will also hear the cancellation
tone and see the timer in the display. See
PAGE 43.
You cannot cancel the ongoing emergency
cycle entirely, but you can cancel the rest of
the emergency cycle by pressing
holding it down for about 5 seconds.
PAGE 39 .
.
PAGE 38 . Then you can can-
c and
60 "DUMMY QUESTIONS"
Page 61
TROUBLESHOOTING
AUTHORIZATION AND AUTHORIZED NUMBERS STATUS MESSAGES
Question/Problem Answer/Check points
I have set authorization on. What does
that mean in practise?
How do I know that a
number is authorized?
I wanted to track my
friend´s phone, but
the position updates
were sent to the serv
ice center number,
instead of my number.
Authorization was
turned off. What hap
pened?
When someone sends MPTP message to your
phone, e.g. requesting your position, your
phone will check that is this someone (i.e. the
requesting number) permitted to ask your
position. See
- If it is, the phone will send the position to the
requesting number.
- If it is not, the phone ignores the request
(does not reveal your position to the requesting
number), or sends the position to the service
center number (if the number is configured).
Authorized numbers are:
- Service center number, and all numbers
stored in the list of
and all numbers stored in the list of
numbers
If the requesting number is not found in any of
these places, the number is unauthorized. See
PAGE 32, and PAGE 39, and PAGE 44.
Sending position updates to the requesting,
unauthorized number (like your number) is
possible under these conditions:
-
- Authorization is off - no permission is
needed for e.g. activating tracking. AND
- Service center number is removed.
-
PAGE 29.
Emergency center numbers,
.
Authorized
Question/Problem Answer/Check points
I cannot send status
messages. Have I for
gotten some essential
settings?
- Is there a valid SIM card inserted in the
-
phone?
- Have you created Status messages? See
PAGE 29.
- Have you stored SMS service number in the
phone? See
same which is used in normal short messaging. See PAGE 20.
- Have you stored the destination number for
status messages? The number is
ter number. See PAGE 32.
- Have you selected status messages for Pri-
mary use for emergency button? See PAGE 32.
- When status messages are enabled, SOS
activation
See
- Have you pressed the Beneguard button
correctly? For status messages, press the but
ton quickly twice.
- Have you transferred the settings in the
phone? See
PAGE 30. The number can also be the
must be configured for Long press.
PAGE 38.
PAGE 11.
Service cen-
-
"DUMMY QUESTIONS" 61
Page 62
STATUS MESSAGES VERTICAL SENSOR SETTINGS
Question/Problem Answer/Check points
Settings for status
messages are correct
but sending status
messages does not
work.
I would like to distinquish status messages
from each other
somehow, e.g. by loca
tion or company´s
name. Is it possible?
- Is the message transmission working correctly? Deliveries of all messages, including
MPTP messages, are fully handled by and in
the responsibility of the GSM network operator
and services can vary substantially.
- The network might be busy at the very
moment. By turning the
age on, the phone will automatically try to
resend the message later on. See
- Also make sure, the phone is not located in
a shadow area at the moment. In order to
operate correctly, there must be good GSM
network signal.
- Is there enough charge in the battery? The
more bars in the battery indicator (
better charge. If the battery is low, charge it or
replace it with a charged battery. The phone
can also be configured to send notifications of
changes in battery status. See
You can add some unique information for each
status message when sending it.
- Select Advanced for Status message usage.
See
-
PAGE 29.
TROUBLESHOOTING
MPTP message stor-
PAGE 30.
;), the
PAGE 50.
Question/Problem Answer/Check points
Vertical sensor does
not work.
What does the sensor
alert actually mean - if
I do not cancel it, what
is going to happen
next?
- When you purchased the feature, you got a
Service activation key. You need to save the
key in order to activate the feature. See
- The phone must have special battery including the sensor component. Contact the dealer
or manufacturer to get such battery.
- Ensure that NT 2.0 software is installed in
the phone. Vertical sensor does not work with
the NT 1.0 software. For more information,
contact the dealer of manufacturer.
- The sensor feature must be turned on. See
Specifying sensor usage on PAGE 54.
When the phone has been knocked down for
too long a time and the cancellation period has
been expired, the phone will make an emer
gency cycle, i.e. send emergency messages
(including last known position) and make
emergency calls.
The destination numbers are the same ones
used in Emergency cycle, i.e. the
center numbers
and enabled correctly. See
Also check the settings below:
Sensor settings. See PAGE 53.
Emergency environments. See PAGE 42.
. Ensure that they are stored
PAGE 12.
-
Emergency
PAGE 39.
62 "DUMMY QUESTIONS"
Page 63
VERTICAL SENSOR ALERTS
Question/Problem Answer/Check points
What if I lose my balance and fall down for
just a few seconds
when walking on a
slippy road. Does the
sensor start alerting
right away?
Is there any way to
cancel the sensor alert
once this allowed time
(i.e.
No-alarm dura-
tion) passes by?
The sensor makes
annoying sounds dur
ing cancellation
period. Is there any
way to get it silenced?
The emergency cycle
is over, and the sensor
is still making sounds
- every other minute.
Is there any way to get
it muted?
I would like to use the
sensor as Horizontal
sensor.
You can set the sensor so that it allows some
time to pass before it reacts to this kind of
momentary tumble.
Key in a value to No-alarm duration. See
PAGE 54.
Yes. By keying in a value to Pre-alarm duration,
you can determine "cancellation period" for the
sensor alert.
When the sensor starts alerting, the countdown
timer shows the time, during which you can still
cancel the alert (by lifting the phone up). See
PAGE 54.
To silence the sensor tone permanently, set the
volume level to zero (volume tab located on the
leftmost edge) in the activated emergency envi
ronment. See PAGE 42.
To mute the sensor tone momentarily, press
the left soft key
Yes. Lift the phone to vertical position.
The phone will make sounds in order to help
rescuers to find you in case you are half-dead,
unable to move yourself or use your own voice.
You can also determine, how often the sound is
made by setting a value for
on PAGE 55.
The Vertical sensor turns to be Horizontal sensor as you set Alerts when vertical. (instead of
Alerts when horizontal). See PAGE 55.
..
TROUBLESHOOTING
-
Post-alarm interval
"DUMMY QUESTIONS" 63
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