Benchmark Accolade Estate AE150 IND, Accolade Estate AE175D, Accolade Estate AE210 IND, Accolade Estate AE180 IND, Accolade Estate AE240 IND Design, Installation And Servicing Instructions

ESTATE

TM

benchmark

The code of practice for the installation,

commissioning & servicing of centralheating systems

ESTATE

ACCOLADE

DESIGN, INSTALLATION AND

SERVICING INSTRUCTIONS

PLEASE LEAVE THESE INSTRUCTIONS ADJACENT

TO THE CYLINDER

An unvented hot water storage unit complying with the requirements of

Building Regulations Approved Document G3.

Please read these instructions before commencing installation.

In the interest of continuously improving the Accolade Estate range, Gledhill Water Storage Ltd reserve the right to modify the product without notice, and in these circumstances this booklet, which is accurate at the time of printing, should be disregarded

ISSUE 6 : 06-08

These instructions should be read in conjunction with the installation/servicing

TM

benchmark

The code of practicefor the installation,

commissioning & servicingof central heating systems

instructions issued by the manufacturer of the heat source being used. Any installation must be in accordance with the relevant requirements of the Gas Safety Regulations, Local Building Regulations, I.E.E. Wiring Regulations and Byelaws of the Local Water Undertaking. It should be read in accordance with the relevant recommendations of the following: BS 6798; BS 5549; BS 5546; BS 5440:1; BS 5440:2; CP 331:3 BS 6700: BS 5258 and BS 7593: 1992

It must be installed by a competent person as deﬁned by part G3 of the Building Regulations. Manufacturers notes must NOT be taken as over-riding statutory obligations.

Accolade Estate is covered by Section G3 of the Building Regulations and is therefore notiﬁable to Building Control.

This information is provided to assist generally in the selection of equipment.

Responsibility for selection and specification of our equipment must however remain that of our customer and any experts or consultants concerned with the installation(s).

ISSUE 6 : 06-08

Section Page

Description 3-4

System Design 5-7

Installation 8-14

Commissioning 15

Servicing/Maintenance 15

Fault Finding 16

Parts 17

Terms & Conditions 19

PLEASE NOTE: THAT WE DO NOT THEREFORE ACCEPT ANY RESPONSIBILITY FOR

MATTERS OF DESIGN SELECTION OR SPECIFICATION, FOR THE EFFECTIVENESS OF AN INSTALLATION OR SYSTEM CONTAINING ONE OF OUR PRODUCTS UNLESS SPECIFICALLY REQUESTED TO DO SO IN WRITING.

All goods are sold subject to our Conditions of Sale which are set out at the rear of this speciﬁcation. In the interest of continuously improving the Accolade Estate range, Gledhill Water Storage Limited reserve the right to modify the product without notice, and in these circumstances this booklet, which is accurate at the time of printing, should be disregarded. An updated set of Instructions will be produced and supplied with new appliances and will be made available for other appliances on request.

A KIWA PRODUCT APPROVED TO COMPLY WITH ALL RELEVANT PARTS OF THE BUILDING REGULATIONS AND WATER SUPPLY (WATER FITTINGS) REGULATIONS.

ACCOLADE ESTATE IS PRODUCED UNDER AN ISO 9001:2000 QUALITY SYSTEM APPROVED BY BSI.

As part of the undustry wide “Benchmark” Initiative all Gledhill Accolade Estates now include a Benchmark Installation, Commissioning and Service Record Log Book. Please read carefully and complete all sections relevant to the appliance installation. The details of the Log Book will be required in the event of any warranty work being required. There is also a section to be completed after each regular service visit. The

completed Log Book and these instructions should be left with the cylinder in the pocket provided.

Page 2

MANUFACTURER GLEDHILL WATER STORAGE LTD

Maximum inlet pressure to Pressure Reducing Valve 6 bar Operating pressure (PRV setting) 1.5 bar Expansion Relief Valve setting 3 bar Maximum primary working pressure 3.5 bar Opening pressure of T & P Relief Valve 4 bar Opening temperature of T & P Relief Valve 90ºC Energy cut-out thermostat setting 80ºC Immersion heater: Redring Type GU 11TC Rating: 3kW, 240V AC Drain tap will empty 100% of contents

DESCRIPTION

All cylinders are manufactured in accordance with the requirements of BS7206 :

1990.

The tundish must be positioned so that it is visible to the occupant and is away from electrical devices.

Components supplied with Accolade Estate: Expansion relief/PRV combination valve Temperature and Pressure Relief Valve Control thermostat Energy cut-out thermostat Energy cut-out motorised valve (indirects only) Tundish Immersion heater (Note: Two immersion heaters are supplied with the direct Accolade Estate)

In any situation where the volume of heated pipework (eg. secondary circulation pipes or manifold pipework for multiple units) exceeds 10 litres, then an additional expansion vessel must be ﬁtted to accommodate the extra expansion volume.

HANDLING BEFORE INSTALLATION

Accolade Estate must be handled with care and stored the correct way up in a dry place. Any manual handling/lifting operations will need to comply with the requirements of the Manual Handling Operations Regulations issued by the H.S.E.

The appliance can be moved using a sack truck on the rear face although care should be taken and the route should be even.

It is recommended that these checks be carried out at the time of boiler maintenance by a qualiﬁed installer:

1. Manually open the relief valves in turn, and check that water is discharged from the valves and runs freely through the tundish and out at the discharge point. Ensure that the valves re-seat satisfactorily.

2. Turn the mains water off and remove and clean the strainer element in the Pressure Reducing Valve.

3. C heck the ch ar ge press ure in t he expansion vessel and repressurise if required

4. Re-ﬁll the system and ensure that all relief valves have re-seated.

In apartment buildings containing a number of storeys we would recommend that the appliances are moved vertically in a mechanical lift.

If it is proposed to use a crane expert advice should be obtained regarding the need for slings, lifting beams etc.

A speciﬁc manual handling assessment is shown in Appendix B at the rear of this manual.

MAINTENANCE

Modiﬁcations should not be made to this product. Replacement parts, including immersion heaters, should be purchased from Gledhill Water Storage Limited, or agents approved by them.

Unvented hot water storage vessels need regular routine checks, and these are detailed below. It is for this reason that this manual must always be left with the Accolade Estate.

Page 3

ESTATE

ACCOLADE

DESCRIPTION

INTRODUCTION

Accolade Estate is a range of unvented hot water storage appliances designed to provide mains pressure hot water to comply with Section G3 of the Building Regulations. The Accolade Estate incorporates a twin tank design and is housed in a pre-ﬁnished rectangular case with all connections front mounted. The appliance is extremely well insulated using high density HCFC free foam insulation with an ozone depleting potential (ODP) of zero. It is ﬁtted with all necessary safety devices and supplied with all the necessary control devices to make installation on site as easy as possible.

The twin tank conﬁguration is important in ensuring more usable water because the pipework is arranged so that gravity circulation takes place constantly around two tubes. In a single tube cylinder some 15% of the contents, which are below the heat exchanger, remain unheated, and therefore at an unu sable temperature. The twin tube design of Accolade Estate overcomes this problem and therefore significantly reduces the risk of legionella. Drain down is effected from the very bottom of both tubes.

Figure 1

Accolade Estate is availa ble in two basic variants:

1. Accolade Estate Direct - For providing hot water heated by electricity (Figure 1).

2. Accolade Estate Indirect - For use with gas or oil boilers (Figure 2).

ACCOLADE ESTATE DIRECT (Figure 1)

Accolade Estate direct is an electrically heated, unvented hot water storage package appliance desig ned primar ily for use with off peak electrical supplies.

It is supplied ﬁtted with two 3kW immersion heaters as recommended by the Electricity Council and BEAB approved for safety.

Accolade Estate direct models are listed in Table 1.

ACCOLADE ESTATE INDIRECT (Figure 2)

Accolade Estate indirect is an unvented hot water storage package and is provided with an internal coil which is designed for use with a gas or oil boiler and is suitable for both open vented and sealed pumped primary systems.

Figure 2

When used with a sealed heating system the boiler must incorporate its own energy cut-out overheat thermostat.

Accolade Estate indirect models are listed in

Table 2.

Page 4

SYSTEM DESIGN

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ACCOLADE ESTATE DIRECT

Basic Appliance - see Figure 1

1. Anti vacuum valve

2. Temperature and Pressure relief valve

3. 1¾” x 3k W on p eak ( bo ost) upper immersion heater (incalloy) complete with control and overheat thermostats

4. 1¾” x 3kW off peak lower immersion heater (incalloy) complete with control and overheat thermostats

5. ½” BSP (M) - for connection to the potable expansion vessel

6. 22mm copper - for connection to the 1½ bar cold feed from the combination inlet group

7. ½”BSP (F) connection - for drain valve (not supplied)

8. 22mm copper - connection for hot water supply

Component kit supplied separately:-

1. Combination valve incorporating pressure re ducing val ve, strainer, col d water connections, expansion relief valve and check valve.

2. Potable water expansion vessel.

3. Tundish.

4. Installation instructions.

Page 5

ESTATE

ACCOLADE

SYSTEM DESIGN

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ACCOLADE ESTATE INDIRECT

Basic Appliance - see Figure 2

1. Anti vacuum valve

2. Temperature and Pressure relief valve

3. 1¾” x 3kW emergency immersion heater (inca lloy) complete with control and overheat thermostat

4. 22mm copper - for connection to the primary return.

5. ½”BSP (M) for connection to the potable expansion vessel

6. Pocket for control/high limit thermostat

7. 22mm copper - for connection to the primary ﬂow

8. 22mm copper - for connection to the 1½ bar cold water feed from the combination inlet group

9. ½” BSP (F) connection for drain valve (not supplied)

10. 22mm copper - connection for hot water supply

Component kit supplied separately:-

1. Combination valve incorporating pressure re du cin g v al ve, strainer, c ol d w at er connections, expansion relief valve and check valve.

2. Potable water expansion vessel.

3. Tundish.

4. 2 port motorised valve.

5. Control/overheat thermostat.

6. Installation instructions.

(1)

Heating from cold 15ºC to 65ºC of total storage volume

(2)

Heating from 15 ºC to 60ºC after 70% volume has been drawn off

(3)

Full boiler power used to heat water from 15ºC to 60ºC

If you require an open vented model please add OV to the model size - or SS for a sealed system

Page 6

SYSTEM DESIGN

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Page 7

ESTATE

ACCOLADE

min 600 mm opening

700 mm minimum internal cupboard width

600 mm minimum internal cupboard depth

If two Accolade Estates are coupled together the secondary inlet and outlet pipes must be balanced.

The units must be fitted on the same level.

Cupboard depth of 600mm will allow 200mm in front

of the unit to fit all valves and pumps for easy maintenance

200 mm

INSTALLATION

GENER AL D ESIG N CONSIDERATIONS

T h e m i ni m u m c u pb o a r d w i d th t o acc om moda te the Ac colad e E stat e i s 700mm.

The base chosen for the cylinder should be level and capable of supporting the weight of the unit when full of water as shown in General Data. The discharge pipework for the safety valves must have a minimum fall of 1 : 200 from the unit to a safe discharge point. All exposed pipework should be insulated and the unit should NOT be ﬁxed in a location where the contents could freeze.

The pipe connecting the boiler ﬂow to the appliance must not be less than 22mm copper or equivalent.

Th ere s hould b e n o valves or o ther equipment in the pipe connecting the boiler ﬂow to the appliance.

MAINS WATER SUPPLY

Existing properties with a 15mm supply will be satisfactory provided the local mains pressure is good, but should be confined to single bathroom properties. For new proper ties where simultaneous demand is required to more than one bathroom or a bathroom and one or more en-suites, the communication and service pipe into the dwelling should be a minimum of 22mm (usually in the form of a 25mm MDPE supply). The minimum recommended static pressure to operate an Accolade Estate domestic system is 2 bar. There should be a ﬂow of at least 25 litres per minute or above available into the property. Normally Accolade Estate provides well in excess of 30 litres/min in most conditions. Flow rates for ALL mains pressure systems are subject to district pressures and system dynamic loss.

GENERAL RESTRICTIONS

a. The highest hot or cold water draw off

point should not exceed 4 metres above the Pressure Reducing Valve.

b. An ascending spray type bidet or any other

appliance with a Class 1 back-syphonage risk requiring a type A air gap should not be used.

c. Accolade Estate should not be used where

steam is the primary heating medium, or in a situation where maintenance is likely to be neglected.

d. Unvented cylinders are not suitable for use

with solid fuel boilers.

Page 8

INSTALLATION

25mm MDPE INCOMING SUPPLY

M

DC

TO EXTERNAL TAP

SINK

WM or DWM

WHB

W.C.

DC

SH WHB

WC BATH

SCV

22

15

22

15

P&T

ERV/NRV

PRV

DCV

Note:

Cold supplies to single taps taken from the mains cold water system Cold supplies to mixer taps to be taken from the balanced cold water connection on the combination valve

e. If the supply to the mixer ﬁttings (other than a dual outlet type) is not taken

from the balanced supply the system will become over pressurized and cause the pressure relief valve to discharge. Over time this could also cause the premature failure of the appliance itself which will not be covered by the warranty,

f. In larger properties with a number of bathrooms/en-suites and long pipe runs

we would recommend that the balance cold supply is provided with its own pressure reducing valve and is not taken from the balanced cold connection on the combination valve. In this case it will also be necessary to ﬁt a small expansion vessel on the balanced cold water system to accommodate the pressure rise caused by the increase in temperature of the balanced cold water.

SHOWER FITTINGS

Any type of shower mixing valve can be used as long as both the hot and cold supplies are mains fed. However, PRESSURE COMPENSATING shower mixing valves are proven to give better control when more than one ﬁtting are open simultaneously and are therefore STRONGLY RECOMMENDED. Thermostatic versions are preferable.

PIPE LAYOUT

In all mains pressure installations it is important to remember that the incoming cold supply must be shared between all terminal ﬁttings. It is important that a 22mm supply is brought to the appliance and a 22mm take-off is continued at least to the bath. If there are two baths, 28mm pipework should be considered. Smaller pipework, or the use of ﬂow restrictors, should be considered for other outlets so as to balance the water available. In any event the distribution pipework should generally be in accordance with BS6700.

PLASTIC PIPEWORK

Th is appliance is suitable fo r use with plastic pipework as long as the material is recommended for the purpose by the manuf ac turer a nd is ins ta lled fully in accordance with their recommendations.

SECONDARY HOT WATER CIRCULATION

The two largest indirect models are ﬁtted with a secondary return tapping as standard. This tapping may also be ﬁtted on other models on request. If ﬁtted, an extra expansion vessel may be necessary. A non-return valve MUST be FITTED near the return connection. No valve or terminal ﬁtting should be installed between the non return valve and the cylinder.

Page 9

ESTATE

ACCOLADE

15 mm discharge pipe

Expansion relief valve

500 mm max.

P & T

Relief

Valve

300 mm

min.

22 mm metal pipe with continuous fall up to 9m equivalent length.

NOTE:Each elbow is equivalent to one metre length.

Discharge below fixed grating

Fixed Grating

Trapped gully

Locations to be avoided when siting a discharge pipe at high level:

1. The discharge pipe should not be located above a pedestrian area, or above a window, door,ventilator etc.

2. Subsequent freezing of the discharge should not create a hazard to persons about the building.

3. The adjacent structure should be impervious to water at 80ºC.

x= dia. of discharge

pipe

INSTALLATION

PRES SU RE & T EM PE RATU RE R EL IE F PIPEWORK

Typical Discharge Pipe Arrangement

The safety relief valves should be installed to di sc har ge in ac co rd ance with G3 of the Approved Document of the Building Regulations and should be piped to where it is visible, but will not cause danger to persons or damage to materials. The discharge pipework should be of metal and from the tundish should fall vertically for at least 300mm, and then continue by continuous fall to a visible safe termination. The discharge termination point should be below a fixed grating and above the water seal of a trapped gully or other permissible terminations as in G3 of the Approved Document. Discharges should be visible at either the tundish or the termination.

SAFETY

The safety devices supplied or ﬁtted on an Accolade Estate are selected for their suitability for the temperatures and pressures involved. They must not be changed or removed and it is essential that replacements must be supplied or approved by Gledhill Water Storage Limited. This includes the immersion heaters, which must incorporate energy cut-out, and are available to approved installers from Gledhill Water Storage Limited, Sycamo re Estate, Squires Gate, Blackpool (Telephone 01253

474402).

COMBINATION INLET GROUP

Alternative Discharge Arrangement (High Level)

Combines elements 1, 2 and 3 below.

1. Pressure Reducing Valve - This must be ﬁxed near the cylinder. The cold water supply terminal fittings in the property should be taken from the cold water tapping of this valve to ensure balanced hot and cold pressures. This valve is factory set to ensure the correct operating pressure for the Accolade Estate.

2. Non Return Valve - This is integral with the pressure reducing valve to prevent backﬂow of hot water towards cold water draw off points.

3. Cold Water Expansion Relief Valve - This safety device is preset at the factory and will relieve excess cold water pressure resulting from a fault condition.

Page 10

TEMPERATURE/PRESSURE RELIEF VALVE

P&T

RELIEF

VALVE

TUNDISH

TO DRAIN

PRV

ERV

NRV

STOP TAP

KITCHEN

COLD

TAP

PRV Pressure reducing Value NRV Non Return Valve ERV Expansion Relief Valve

(All built into one combination valve)

COMBINATION VALVE

BALANCED

COLD OUTLETS

ANTI-VACUUM VALVE

SAFETY CUT-OUT

THERMOSTAT

IMMERSION HEATERWIRING

E L

N

This safety device is also pre-set at the factory and relieves before the temperature reaches 100ºC. It is also a Pressure Relief Valve, and is pre-set to 4 bar.

IMMERSION HEATERS

These are 3kW 240V AC heaters and incorporates thermostat and a manually reset cut-out which operates at 80ºC. They have incaloy elements to prolong their life expectancy in aggressive water conditions.

LINE STRAINER

This is integral within the combination inlet group to reduce the likelihood of contaminants fouling the valve seat.

TUNDISH

This is to allow the discharge from any Relief Valve to be seen. It must be ﬁtted away from any electrical devices. See page 10 for discharge pipework details.

Two immersion heaters are ﬁtted to all direct models and one immersion heater is ﬁtted to the indirect models. Where it is intended that units are ﬁtted to offpeak circuits, then suitable controllers must be supplied. External wiring to the immersion heaters must be in accordance with the relevant IEE Wiring Regulations and the circuit must be protected by a suitable fuse and a double pole isolating switch.

INSTALLATION

SAFETY

The immersion heaters must be earthed and they should be isolated from the mains before the cover is removed on every occasion. Replacement immersion heaters should be obtained from Gledhill Water Storage Limited.

Page 11

ESTATE

ACCOLADE

Boiler

Expansion vessel

Safety Valve

Gauge

Pump

Motorised Valve

Motorised

Valve

Motorised Valve (Energy cut-out)

Schematic Open Vented Primary System

INSTALLATION

HEATING/PRIMARY SYSTEMS

The boiler and primary/heating systems should be sized and installed in accordance with BS 5449.

SAFETY

Accolade Estate is fitted with a Pressure Relief Valve to cope with any increase in system pressure above the design limitations, and a Temperature Relief Valve to provide an adequate safety factor when used with boilers up to 45kW output. The primary water temperatures should be controlled as outlined below.

PRIMARY CIRCUIT

It is essential that the circuit between the boiler and the Accolade Estate is pumped. The motorised zone valve supplied should be ﬁtted adjacent to the unit and controlled by the cylinder thermostat supplied. The thermostat and motorised valve must be wired so that they both switch off should an overheat situation develop. It is important to follow the wiring diagram in the Wiring Section of these instructions.

SEALED PRIMARY CIRCUIT

Schematic Sealed Primary System

Any boiler used must be of a rated output of less than 45kW and must be ﬁtted with an over temperature cut-out. Unvented primary circuits may be filled or replenished by means of a temporary connection between the circuit and a supply pipe provided a ‘Listed’ double check valve or some other no less effective backflow prevention device is permanently connected at the inlet to the circuit and the temporary connection is removed after use.

Page 12

Typical schematic wiring diagram for Accolade Estate Indirect models (Ver: 081003)

Pump

6

N

Boiler terminals

7E8

L9N10E11L12SL13N

14

E

Room

thermostat

L 2

1L2

N

3

E

5

SL

Mains Supply

Fromdouble

pole isolator

230V~, 5A , 50Hz

4

L

L N E

15

L16N

18

L1

17

E

19

L220L

21

N

23

L1

22E24

L2

HTG Zone valve

brown

grey

blue

orange

g/y

HW Zone valve

brown

grey

blue

orange

g/y

L

N E

Heating Programmer

C

1

C

1

Control st at

HW ON

HT

ON

2

Overheatstat

Honeywell dual thermostat

25

L

E

L N E

L SL N E

L N E

Pump

L SL N E

Pump

6

N

Boiler t

7E8

L9N10E11L12SL13N

14

E

R

thermostat

L 2

1L2

N

3

E

5

SL

From

pole isolator

230V~, 5A , 50Hz

4

L

L N E

15

L16N

18

L1

17

E

19

L220L

21

N

23

L1

22E24

L2

HTG Zone valve

brown

grey

blue

orange

g/y

HTG Zone valve

brown

grey

blue

orange

g/y

HW Zone valve

brown

grey

blue

orange

g/y

H

brown

grey

blue

orange

g/y

L

N E

Heati

C

1

C

1

HW ON

HT

ON

2

25

L

E

L N E

L SL N E

L N E

Pump

L SL N E

The electrical installation must comply with IEE requirements.

For electrical installation refer to BS7671

Note: Do not attempt the electrical work unless you are competent to carry

out to the above standard

INSTALLATION

ESTATE

Page 13

ACCOLADE

Functional Wiring Diagram for Accolade Estate Indirect Mod e ls (Ver: 081003)

230V, 50Hz, 5A

L N E

Double pole fused isolator

Pump

Room

thermostat

OH

thermostat

Control

thermostat

programmer

HW zone valve

HTG zone valve

N

L

SL

N

Boiler

HW

HTG

Honeywell dual tore thermostat

L

L N E

Boiler

INSTALLATION

Page 14

COMMISSIONING

Connections can come loose in transit, and all should be checked before installation.

Ensure that the immersion heater setting is 60ºC and that the wiring is in accordance with the diagram on page 11.

Check the pressure on the air side of the expansion vessel. This must be done when the volume in the cylinders is cold.

Check that the drain cock is closed, and open all the cold and hot water taps and other terminal ﬁttings. Allow the system to ﬁll with water, and to run until there is no air left in the system. Close the taps and inspect the system closely for leaks.

Manually open the Relief Valves one by one and check that water is discharged and run freely through the tundish and out at the discharge point. The pipework should accept full bore discharge without overﬂowing at the tundish, and the valve should seat satisfactorily.

Allow the cylinder to heat to normal working temperature, then thoroughly ﬂush the domestic hot and cold water pipework through each tap.

If it is necessary to drain the cylinder switch off the boiler/immersion heater, open the nearest hot tap and run all hot water until cold. Then close the stop tap and open all hot taps in the system. AT THE SAME TIME HOLD OPEN THE PRESSURE

AND TEMPERATURE RELIEF VALVE UNTIL WATER STOPS DISCHARGING INTO THE TUNDISH. OPEN THE DRAIN COCK AND IMMEDIATELY HOLD OPEN THE P & T RELIEF VALVE AGAIN. THIS MUST BE HELD OPEN UNTIL THE CYLINDER IS COMPLETELY DRAINED.

Remove the ﬁlter from the combination inlet group clean and replace. Reﬁll the system and open all hot taps until there is no air in the pipe work. ENSURE CYLINDER IS DRAINED PRIOR TO CHECKING OR REMOVING FILTER FROM THE COMBINATION INLET GROUP.

Allow the cylinder to heat to normal working temperature with whatever heat source is to be used, and check again for leaks. The Pressure Relief Valve should not operate during the heating cycle.

MAINTENANCE

The Registered Installer is responsible for the safe installation and operation of the system. The installer must also make his customer aware that periodic checks of the equipment are essential for safety.

Maintenance and inspection periods will vary for many reasons. Gledhill Water Storage Ltd recommend a maximum of 12 months between inspections to coincide with boiler maintenance. Experience of local water conditions may indicate that more frequent inspection is desirable, eg, when water is particularly hard, scale-forming or where the water supply contains a high proportion of solids, eg, sand. Maintenance will include the following:

1. Check and clean ﬁlter

2. Manuall y ch eck the operation of the temperature relief valve.

3. Manuall y ch eck the operation of the expansion relief valve.

4. Check discharge pipes from temperature and expansion relief valves are free from obstruction and blockage and are not passing any water.

5. Descale heat exchangers in hard water areas (if required).

6. Check that water pressure downstream of pressure reducing valve is within the manufacturers limits.

7. Check operation of motorised valve.

8. Check the pressure on the air side of the expansion vessel. This must be done when the volume in the cylinders is cold.

The boiler/heating systems should be ﬁlled and commissioned in accordance with good practice following the guidance in BS 5449/the boiler manufacturers instructions.

NOTE: This appliance is covered by BENCHMARK and the log book must be completed after commissioning and after every maintenance/service visit.

Page 15

9. DON’T place any clothing or other

combustible materials against or on top of

this appliance.

ESTATE

ACCOLADE

PROBLEMS AND REMEDIAL ACTION

SCALE

In hard water areas it is recommended that an in-line scale inhibitor is ﬁtted. Reducing the temperature of the stored water will reduce the rate at which scale forms. If the recovery rate is badly affected, this is an indication that scaling may have occurred. In this event, follow the procedures as recommended by a reputable Water Treatment Company.

GENERAL

No water at the tap. Check that the mains water supply is turned ON. Check the line strainer is not blocked. Check that the combination valve has been ﬁtted so that water is ﬂowing in the correct direction. If the water at the tap is cold, ensure that the boiler has been switched ON and is working correctly. Check that there are no air locks in the primary system. ISOLATE THE UNIT AT THE MAINS ELECTRIC SUPPLY AND THEN CHECK THE FOLLOWING: i. The cylinder thermostat ii. The thermal cut-out, which can be re-set by pushing the red button iii. The motorised valve iv. The boiler thermostat v. The boiler thermostat cut-out (if ﬁtted)

FAULT FINDING

ANY ENERGY CUT-OUT MUST NEVER BE BY-PASSED UNDER ANY CIRCUMSTANCES.

If the units are not getting hot and the heat source is electrical, ensure that the immersion heaters are isolated from the mains before re-setting the energy cut-out. If the immersion heater(s) need replacing this should be done with the units supplied from Gledhill Water Storage Limited. Same day despatch to approved installers can be arranged by telephoning 01253 474402.

DISCHARGE FROM RELIEF VALVES

If cold water is discharging from the expansion relief valve into the tundish check the pressure on the expansion vessel when cold and recharge if necessary.

If the fault continues and the problem cannot be stopped by operating the easing control a few times then either the Pressure Reducing Valve or the Relief Valve may be at fault. If the cold water pressure is too high, this would suggest that the Pressure Reducing Valve is at fault and the Gledhill approved replacement should be ﬁtted. If the pressure is correct then the Relief Valve will require replacing with a Gledhill approved component.

See Commissioning for drain down procedure.

If there is an overheat fault and very hot water is being discharged, turn off the heat source, but not the water supply. When the supply is cool, check thermostats and energy cut-outs in the boiler and immersion heaters and replace the faulty component with a unit supplied by Gledhill and check that it works correctly before returning the system to full operation.

Page 16

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kcotS

.oNedoC

saG

licnuoC

.oNtraP

1

evlaVfeileRerusserPerutarepmeT llewyenoH 961GX

2

tatsomrehTtimiLhgiH/lortnoC llewyenoH 861GX

3

retaeHnoisremmI gnirdeR 680GX

4

puorgtelninoitanibmoC llewyenoH 071GX

4

evlavenoztrop2mm22 llewyenoH 380GX

5

lessevnoisnapxeertil21 temliZ 461GX

6

lessevnoisnapxeertil81 temliZ 900GX

7 lessevnoisnapxeertil52 temliZ 561GX

8

hsidnuT llewyenoH 371GX

9

evlavmuucav-itnA ecnaileR 650TG

01

evlavenoztrop2mm82 llewyenoH 210CX

SPARE PARTS

Page 17

ESTATE

ACCOLADE

WATER SAVINGS

TAPS & MIXERS

OVER

20 L/M

5, 6 OR

8 L/M

2 TAP

HALF OPEN

Fitted with regulator

Unregulated

25 - 30 l/m

Regulated

10 - 12 l/m

SHOWERS

2

1

3

4

3

1

WATER RELATED COSTS CAN BE REDUCED BY GOOD PLUMBING PRACTICE.

APPENDIX A

Vast quantities of water are needlessly run off to waste due to Taps, Mixers and Showers discharging ﬂow rates far in excess of the rates required for them to perform their duties. The contrasting ﬂow rates shown on this leaﬂet clearly illustrate the savings that can be made whilst still providing a good performance. British made Aquaﬂow Regulators provide constant ﬂow rates by automatically compensating for supply pressure changes between 1 bar & 10 bars. To facilitate installation into the wide range of plumbing

equipment which is encountered in the U.K, Four Fixing Options are available:-

OPTIONS FOR SHOWERS

1. MXF “DW” Range - For ﬁtting behind Fixed Shower Heads

or onto Flexible Hoses for Handshowers (preferably onto the inlet end when lightweight hoses are used).

2. Compression Fitting Range. “In Line” regulators as in Option 4 for Taps & Mixers.

4 FIXING OPTIONS FOR TAPS & MIXERS

1. MK Range - Combined Regulators & Aerator for

screwing onto Taps & Mixers with internal or external threads on their noses. Anti Vandal models also available.

2. MR05-T Range - Internal Regulators. Push-ﬁt into Tap or Mixer seats. Produced in three sizes - 12.5mm (BS1010), 12mm & 10mm, Flangeless models also available for Taps with Low Lift washers.

3. MXF S tandard R ange - S cr ew on tail

models for Taps & Mixers. Fix onto the tails before fitting the tap connectors. Available in 3/8", 1/2", 3/4" and 1" BSP.

4. Compression Fitting Range - “In Line” regulators

housed in 15mm & 22mm C XC Couplers & solating Va lves. “ ”UK WFBS listed by the Water Research Centre. Isolation valves available for slotted screwdriver operation or with coloured plastic handles. push-ﬁt couplers & valves.

Now available also in plastic bodied

Information by courtesy of

AQUAFLOW REGULATORS LTD

Haywood House, 40 New Road, Stourbridge, West

TELEPHONE (01384) 442611 FAX: (01384) 442612

Midlands DY8 1PA

Page 18

Description

Manual handling means any transporting or supporting of a load (including lifting, putting down, pushing, pulling, carrying or moving) by hand or bodily force.

Scope

This assessment will cover the largest Appliance, namely ElectraMate, GulfStream, BoilerMate, SysteMate, PulsaCoil, Accolade and Stainless Lite manufactured by Gledhill.

The maximum weight of the largest product in each range is 98kg and the size is 595 x 595 x 2020 mm high.

Main Hazards

Vision may not be clear due to the size of the products. Adopting an incorrect method of lifting may cause injury, attempting to lift these products will require help from others. (Team lifts)

Control Measures

Manual lifting procedure

The lift, key factors in safe lifting are:

a. Balance b. Position of back c. Positioning of the arms and body d. The hold e. Taking the lead for team lifts

a. Balance - Since balance depends essentially upon the position of the feet,

they should be apart about hip breadth with one foot advanced giving full balance sideways and forward without tension. In taking up this position, lifting is done by bending at the knees instead of the hips and the muscles that are brought into use are those of the thigh and not the back.

b. Position of back - Straight - not necessary vertical. The spine must be

kept rigid, this coupled with a bent knee position, allows the centre line of gravity of the body to be over the weight so reducing strain.

c. Positioning of arms and body - The further arms are away from the side,

the greater the strain on the shoulders, chest and back. Keep elbows close to the body arms should be straight.

d. The hold - Before lifting ensure you have a good hold. Two handles are

provided on Appliance products at the top rear side, these allow one or two persons to havea purposely-designed hold at the top of the appliance to ensure easy lifting at the top of the product. Each appliance is supplied with a pallet, which has been attached to the unit via the packaging. The pallet will also allow for one or two persons to get a good hold.

e. Taking the lead for team lifts- As

more than one person is required for these products ensure that one person is taking the lead. This may be you so ensure that each person that is helping is made aware of the weight and of the items listed within this assessment. Make sure you and any others helping know the route you intend to take that it is clear of any obstructions. Never jerk the load as this will add a little extra force and can cause severe strain to the arms, back and shoulders. If there are steps involved decide on where you will stop and take a rest period. Move smoothly andin unisontaking careto look and listen to others helping with the lift. Where possible use a sack truck to move the product over long ﬂat distances, only lift the products when necessary. If in doubt stop and get more help. The unit handles and packaging with the pallet have been designed to ensure that two-four people can assist when lifting up stairs or over longer distance.

Individual capability

Individual capability plays an important part in handling these products. Persons above average build and strength will ﬁnd it easier and should be in good health. Persons below average build and strength may require more rest periods during the handling process. Pregnant women should not carry out this operation. Persons who are not in good health should seek medical advice prior to commencing any lifting or manual handling operation.

Residual risk

Following the guidelines given abovewill reduce any risk to injury. All persons carrying out this operation must be fully trained and copies of the speciﬁc risk assessment made available for inspection and use in their training process.

Further guidance on Manual Handling can be obtained from the Health and Safety Executive. Manual Handling Operations Regulations 1992.

MANUAL HANDLING OF APPLIANCE PRODUCTS

APPENDIX B

Page 19

ESTATE

ACCOLADE

of three years from the date of delivery Gledhill will replace, free of charge, any plate heat exchanger fitted in the appliance as original equipment in which scale formation occurs that materially reduces the effectiveness of the plate heat exchanger. This guarantee does not extend to any other component installed within the Gledhill appliance or elsewhere in the Purchasers domestic water system.

9.4.

9.4.1. In respect of goods supplied by us and in respect of any installation work carried out by or on our behalf, our entire liability and the purchaser’s sole remedies (subject to the Guarantees) shall be as follows:- (a) We accept liability for death or personal injury to the extent that it results from our negligence or that of

our employees

(b) Subject to the other provisions of this clause 9 we accept liability for direct physical damage to tangible

property to the extent that such damage is caused by our negligence or that of our employees, agents or subcontractors.

(c) Our total liability to the purchaser over and above any liability to replace under the Guarantees (whether

in contract or in tort including negligence) in respect of any one cause of loss or damage claimed to result from any breach of our obligations hereunder, shall be limited to actual money damages which shall not exceed £20,000 provided that such monetary limit shall not apply to any liability on the part of ourselves referred to in paragraph (a) above

(d) Except as provided in paragraph (a) above but otherwise not withstanding any provision herein contained

in no event shall we be liable for the following loss or damage howsoever caused and even if foreseeable

by us or in our contemplation:- (i) economic loss which shall include loss of profits, business revenue, goodwill or anticipated savings (ii) damages in respect of special indirect or consequential loss or damage (other than death, personal

injury and damage to tangible property)

(iii) any claim made against the purchaser by any other party (save as expressly provided in paragraph (b)

above)

(e) Except in respect of our liability referred to in paragraph (a) above no claim may be made or action

brought (whether in contract or in tort including negligence) by the purchaser in respect of any goods

supplied by us more than one year after the date of the invoice for the relevant goods.

(f) Without prejudice to any other term we shall not be liable for any water damage caused directly or

indirectly as a result of any leak or other defect in the goods. We cannot control the conditions of use of

the goods or the time or manner or location in which they will be installed and the purchaser agrees to

be fully responsible for testing and checking all works which include the goods at all relevant times (up

to, including and after commissioning) and for taking all necessary steps to identify any leaks and prevent

any damage being caused thereby.

(g) Nothing in these Conditions shall confer on the purchaser any rights or remedies to which the purchaser

would not otherwise be legally entitled

10. LOSS OR INJURY

Notwithstanding any other provision contained herein the purchaser’s hereby agree to fully indemnify us against any damages losses costs claims or expenses incurred by us in respect of any claim brought against us by any third party for:- (a) any loss injury or damage wholly or partly caused by any goods supplied by us or their use. (b) any loss injury or damage wholly or partly caused by the defective installation or substandard workmanship

or materials used in the installation of any goods supplied by us. (c) any loss injury or damage in any way connected with the performance of this contract. (d) any loss resulting from any failure by the purchaser to comply with its obligations under these terms as to

install and/or check works correctly. PROVIDED that this paragraph will not require the purchaser to indemnify us against any liability for our own acts of negligence or those of our employees agents or sub-contractors FURTHER in the case of goods supplied by us which are re-sold and installed by a third party by the purchaser it will be the sole responsibility of the purchaser to test the goods immediately after their installation to ensure that inter alia they are correctly installed and in proper working order free from leaks and are not likely to cause any loss injury or damage to any person or property.

11. VARIATION OF WARRANTY AND EXCLUSION

Should our warranty and exclusion be unacceptable we are prepared to negotiate for variation in their terms but only on the basis of an increase in the price to allow for any additional liability or risk which may result from the variation. Purchasers are advised to insure against any risk or liability which they may incur and which is not covered by our warranty.

12. RISK AND RETENTION OF TITLE

(a) goods supplied by us shall be at the Purchaser’s risk immediately upon delivery to the Purchaser or into

custody on the Purchaser’s behalf or to the Purchaser’s Order. The Purchaser shall effect adequate insurance

of the goods against all risks to the full invoice value of the goods, such insurance to be effective from the time

of delivery until property in the goods shall pass to the Purchaser as hereinafter provided. (b) property in the goods supplied hereunder will pass to the Purchaser when full payment has been made by the

Purchaser to us for :-

(i) the goods of the subject of this contract.

(ii) all other goods the subject to of any other contract between the Purchaser and us which, at the time of

payment of the full price of the goods sold under this contract, have been delivered to the Purchaser but not paid for in full.

(c) until property in the goods supplied hereunder passes to the Purchaser in accordance with paragraph (2)

above.

(i) the Purchaser shall hold the goods in a fiduciary capacity for us and shall store the same separately from

any other goods in the Purchaser’s possession and in a manner which enables them to be identified as our goods.

(ii) the Purchaser shall immediately return the goods to us should our authorised representative so request.

All the necessary incidents associated with a fiduciary relationship shall apply.

(d) the Purchaser’s right to possess the goods shall cease forthwith upon the happening of any of the following

events, namely :-

(i) if the Purchaser fails to make payment in full for the goods within the time stipulated in clause 4 hereof.

(ii) if the Purchaser, not being a company, commits any act of bankruptcy, makes a proposal to his or her

creditors for a compromise or does anything which would entitle a petition for a Bankruptcy Order to be presented.

(iii) if the Purchaser, being a company, does anything or fails to do anything which would entitle an

administrator or an administrative receiver or a receiver to take possession of any assets or which would entitle any person to present a petition for winding up or to apply for an administration order.

(e) the Purchaser hereby grants to us an irrevocable licence to enter at any time any vehicle or premises owned

or occupied by the Purchaser or in the possession of the Purchaser for the purposes of repossessing and

recovering any such goods the property in which has remained in us under paragraph (2) above. We shall not be responsible for and the Purchaser will indemnify us against liability in respect of damage caused to any vehicle or premises in such repossession and removal being damaged which it was not reasonably practicable to avoid.

(f) notwithstanding paragraph (3) hereof and subject to

paragraph (7) hereof, the Purchaser shall be permitted to sell the goods to third parties in the normal course of business. In this respect the Purchaser shall act in the capacity of our commission agent and the proceeds of such sale :- (i) shall be held in trust for us in a manner which

enables such proceeds to be identified as such, and :

(ii) shall not be mixed with other monies nor paid into

an overdrawn bank account. We, as principal, shall remunerate the Purchaser as commission agent a commission depending upon the surplus which the Purchaser can obtain over and above the sum, stipulated in this contract of supply which will satisfy us.

(g) in the event that the Purchaser shall sell any of the

goods pursuant to clause (6) hereof, the Purchaser shall forthwith inform us in writing of such sale and of the identity and address of the third party to whom the goods have been sold.

(h) if, before property in the goods passes to the

Purchaser under paragraph (2) above the goods are or become affixed to any land or building owned by the Purchaser it is hereby agreed and declared that such affixation shall not have the effect of passing property in the goods to the Purchaser. Furthermore if, before property in the goods shall pass to the Purchaser under paragraph (2) hereof, the goods are or become affixed to any land or building (whether or not owned by the Purchaser), the Purchaser shall:- (i)

ensure that the goods are capable of being removed

without material injury to such land or building. (ii) take all necessary steps to prevent title to the

goods from passing to the landlord of such land

or building. (iii) forthwith inform us in writing of such affixation

and of the address of the land or building

concerned. The Purchaser warrants to repair and make good any damage caused by the affixation of the goods to or their removal from any land or building and to indemnify us against all loss damage or liability we may incur or sustain as a result of affixation or removal. (i) in the event that, before property in the goods

has passed to the Purchaser under paragraph (2)

hereof, the goods or any of them are lost, stolen,

damaged or destroyed :- (ii) the Purchaser shall forthwith inform us in writing

of the fact and circumstances of such loss, theft,

damage or destruction. (iii) the Purchaser shall assign to us the benefit of any

insurance claim in respect of the goods so lost,

stolen, damaged or destroyed.

13. NON-PAYMENT

If the Purchaser shall fail to make full payment for the goods supplied hereunder within the time stipulated in clause 4 hereof or be in default of payment for any other reason then, without prejudice to any of our other rights hereunder, we shall be entitled to stop all deliveries of goods and materials to the Purchaser, including deliveries or further deliveries of goods under this contract. In addition we shall be entitled to terminate all outstanding orders.

14. VALUE ADDED TAX

All prices quoted are exclusive of Value Added Tax which will be charged at the rate ruling at the date of despatch of invoice.

15. TRADE SALES ONLY

We are only prepared to deal with those who are not consumers within the terms of the Unfair Contract Terms Act 1977, the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982. Accordingly any person who purchases from us shall be deemed to have represented that he is not a consumer by so purchasing.

16. JURISDICTION

The agreement is subject to English law for products delivered in England and Scottish law for products delivered in Scotland and any dispute hereunder shall be settled in accordance therewith dependent upon the location.

Gledhill

(Water Storage)

Ltd

AMD. JUNE 2008

CONDITIONS OF SALE & GUARANTEE TERMS

1. Gledhill (Water Storage) Ltd (“We” or “Gledhills”) only do business upon the Conditions which appear below

and no other. Unless we so agree in writing these Conditions shall apply in full to any supply of goods by us to the exclusion of any Conditions or terms sought to be imposed by any purchaser. These Conditions of Sale and Warranty Terms override those which are contained on the Invoice Forms and all Sales are now subject to these Conditions of Sale and Warranty terms only.

2. PRICE Once an order or call off has been accepted the price will be held for three months but if delivery is extended beyond that period at the customer’s request, then we reserve the right to amend the price when necessary.

The company reviews its pricing annually to adjust for changes in our cost base. We reserve the right to alter prices at any time for severe movements in raw materials (mainly copper and steel). If there is to be a change we will give customers at least four weeks notice but anything delivered after that date will be at the revised price. An order may not be cancelled or varied after acceptance without the written consent of the company. Such cancellation or variation shall be subject to such reasonable charges as may be appropriate.

3. SPECIFICATION

The goods are supplied in accordance with the Specifications (if any) submitted to the Purchaser and any additions and alterations shall be the subject of an extra charge. Any goods not so specified shall be in accordance with our printed literature or the literature of any of our component suppliers (subject to any modifications made since publication). If we adopt any changes in construction or design of the goods, or in the specification printed in our literature, the Purchaser shall accept the goods so changed in fulfilment of the order.

4. PAYMENT

The invoice price of goods shall be payable within 30 days of despatch by us of our invoice for the goods or such longer time as may be stated by our quotation or invoice. If we receive payment in full on or before the due date we will allow an appropriate settlement discount except where we have quoted a special net price. If payment is not received in full on or before the due date we shall be entitled in addition to the invoice price to: (i) payment of a sum equal to any increase in the copper price supplement applicable to the particular goods

sold between the date of receipt of order and the date of receipt of payment in full; and

(ii) interest on any part of the invoice price unpaid after the due date at the rate of 3% per annum over the base

rate for the time being of HSBC Bank plc.

5. TIME

We give estimates of delivery dates in good faith and time of delivery is not nor shall be made of the essence of any contract nor shall we be liable for any loss or damage occasioned by delay in delivery.

6. DELIVERY

We deliver free normally by our own vehicles within 25 miles of any of our manufacturing depots. Delivery to any place more than 25 miles from one of our manufacturing depots may be subject to our quoted delivery charges. We reserve the right to make delivery of goods contained in one order by more than one consignment and at different times. Where a period is agreed for delivery and such period is not extended by our Agreement, the Purchaser shall take delivery within that period. If the Purchaser fails to take delivery, we shall be entitled at the Purchaser’s risk and expense to store the goods at the Purchaser’s premises or elsewhere and to demand payment as if they had been despatched. Off loading at point of delivery shall be the responsibility of and be undertaken by the Purchaser.

7. SHORTAGES OR DAMAGE

Goods must be inspected before signature of delivery note and any damage, shortage or discrepancy noted on the delivery note and the goods returned on the same vehicle. The buyer must also give us immediate written notice of the damage, shortage or discrepancy so that we may prompt investigation.

8. RETURN OF GOODS

Goods may not be returned to the Company except by prior written permission of an authorised officer of the Company and such return shall be subject to payment by the Purchaser of handling and re-stocking charges, transport and all other costs incurred by the Company.

9. COMPANY LIABILITY AND GUARANTEE

9.1. Subject to the terms of these Conditions of Sale and Guarantee Terms Gledhills provide Guarantees in respect of specific products as set out in this clause.

9.2. Each Guarantee is strictly conditional upon the following:-

9.2.1. Complaints must be given to us immediately, before any action is taken, as responsibility cannot be accepted if repairs or renewals are attempted on site without our written approval.

9.2.2. The unit has been installed in accordance with our installation and service instructions and all relevant codes of practice and regulations in force at the time of installation.

9.2.3. All necessary inlet controls and safety valves have been fitted correctly.

9.2.4. The unit has only been used for the storage of potable water supplied from the public mains.

9.2.5 Where appropriate the unit has been regularly maintained as detailed in the installation and service instructions

9.2.6. Defects caused by corrosion or scale deposits are not covered by any Guarantee.

9.2.7. Where we agree to rectify any defect we reserve the right to undertake the work on our own premises.

9.3. Guarantees are provided in respect of specified goods supplied by Gledhills as follows:-

(a) Domestic and Commercial Open Vented Cylinders and Tanks.

The copper storage vessel is guaranteed for ten years and if it proves to be defective either in materials or workmanship, we will either repair or supply replacement at our option with the closest substitute in the case of any obsolete product to any address in Great Britain. (i) free of all charge during the first year after delivery by us. (ii) thereafter at a charge of one-tenth of the then current list price and any copper price supplement and

delivery charge during the second year after delivery by us and increasing by a further one-tenth on the second and subsequent anniversary of delivery by us.

(b) Domestic Mains Fed Products [Primary Stores]

The copper storage vessel is guaranteed for five years and if it or any integral pipework as part of the storage vessel assembly proves to be defective either in materials or workmanship, we reserve the right to either repair or supply replacements or the closest possible substitute in the case of any obsolete product and will collect and deliver to any address in England, Wales and Scotland (excluding all Scottish Islands). (i) free of all charge during the first year after delivery by us. (ii) thereafter at a charge of one-fifth of the then current list price or any copper price supplement and

delivery charge during the second year after delivery by us increasing by a further one-fifth on the second and subsequent anniversary of delivery by us.

(c) Integrated Boiler and Storage Vessel Products and Stand Alone Boilers

In the case of the GulfStream range of products and the Gledhill boiler range of products, Gledhill guarantees the heat exchanger (boiler) for material and construction faults for two years. THE RESPONSIBILITY FOR THE EXECUTION OF THIS GUARANTEE LIES WITH THE INSTALLER. The guarantee becomes null and void if the appliance is used incorrectly, or in the event of proven negligence or incorrectly implemented repairs OR FAILURE TO CARRY OUT THE RECOMMENDED INSPECTION/ MAINTENANCE. The guarantee also becomes null and void if changes are made to the appliance without our knowledge, or if the serial number on the appliance is removed or made illegible.

The annual service must be carried out by a competent installer in accordance with the advice given by Gledhill and using Gledhill approved parts.

(d) Stainless Steel Unvented Cylinders

Gledhill guarantee the components including controls, valves and electrical parts for two years from the date of purchase. IT SHOULD BE NOTED THAT THE FACTORY FITTED TEMPERATURE AND PRESSURE RELIEF VALVE MUST NOT BE REMOVED OR ALTERED IN ANY WAY OR THE GUARANTEE WILL NOT BE VALID. GLEDHILL WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL LOSS OR DAMAGE HOWEVER IT IS CAUSED. The guarantee for the stainless steel vessel is for twenty five years if the original unit is returned to us AND PROVIDED THAT: (i) It has been installed as per the Design, Installation

& Servicing Instructions, relevant standards,

regulations and codes of practice. (ii) It has not been modified, other than by Gledhill. (iii) It has not been subjected to wrong or improper

use or left uncared for. (iv) It has only been used for the storage of potable

water. (v) It has not been subjected to frost damage. (vi) The benchmark log book is completed after each

annual service. (vii) The unit has been serviced annually. It should be noted that the guarantee does not cover:

- the effects of scale build up

- any labour charges associated with replacing the

unit or parts. If the stainless steel vessel proves to be defective either in materials or workmanship we reserve the right to either repair or supply replacements or the closest possible substitute in the case of any obsolete product and will collect and deliver to any address in England, Scotland and Wales (excluding all islands): (i)

free of charge during the first year after delivery by us. (ii) thereafter at a charge of one twenty fifth of the

then current list price during the second year

after delivery by us and increasing by a further

one twenty fifth on the second and subsequent

anniversary of delivery by us. ACTION IN THE EVENT OF FAILURE If the stainless steel cylinder develops a leak we will ask for a deposit against the supply of a new one. This will be refunded if the failure is within the terms of the warranty when it has been examined by us.

(e) Solar Panels and ancillary equipment

Gledhill provides a five year warranty for defects in the collectors (except broken glass and collector accessories eg metal edgings). If the collector demonstrably fails to meet one of the requirements of the standard DIN 4757 part 3 we will replace it free of charge based on the date of invoice. We can not be responsible for damage caused by mechanical stress and/or changes caused by weather related influences. The warranty excludes minor surface damage that does not affect performance or malfunction due to improper assembly or installation.

Please note:

- Installation must have been carried out by a

licensed specialized company (heating contractor

or plumber) following the version of installation

instructions in force.

- Gledhill or its representative was given the

opportunity to check complaints on site

immediately after any defect occurred.

- Confirmation exists that the system was

commissioned properly and that the system

was checked and maintenance was performed

annually by a specialised company licensed for

this purpose.

(f) Components of our products other than Storage Vessels and Integral Pipework.

We will either extend to the purchaser the same terms of warranty as we are given by the manufacturer of the component or if the manufacturer does not give any warranty, replace free of charge any component which becomes defective within two years after the date of the delivery by us and is returned to us at the purchaser’s expense but we shall not meet the cost of removal or shipping or return of the component or any other cost charges or damages incurred by the purchaser. If the appliance manufactured by Gledhill incorporates a factory fitted scale inhibitor then during the period

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of three years from the date of delivery Gledhill will replace, free of charge, any plate heat exchanger fitted in the appliance as original equipment in which scale formation occurs that materially reduces the effectiveness of the plate heat exchanger. This guarantee does not extend to any other component installed within the Gledhill appliance or elsewhere in the Purchasers domestic water system.

9.4.

9.4.1. In respect of goods supplied by us and in respect of any installation work carried out by or on our behalf, our entire liability and the purchaser’s sole remedies (subject to the Guarantees) shall be as follows:(a) We accept liability for death or personal injury to the extent that it results from our negligence or that of

our employees

(b) Subject to the other provisions of this clause 9 we accept liability for direct physical damage to tangible

property to the extent that such damage is caused by our negligence or that of our employees, agents or subcontractors.

(c) Our total liability to the purchaser over and above any liability to replace under the Guarantees (whether

in contract or in tort including negligence) in respect of any one cause of loss or damage claimed to result from any breach of our obligations hereunder, shall be limited to actual money damages which shall not exceed £20,000 provided that such monetary limit shall not apply to any liability on the part of ourselves referred to in paragraph (a) above

(d) Except as provided in paragraph (a) above but otherwise not withstanding any provision herein contained

in no event shall we be liable for the following loss or damage howsoever caused and even if foreseeable

by us or in our contemplation: (i) economic loss which shall include loss of profits, business revenue, goodwill or anticipated savings (ii) damages in respect of special indirect or consequential loss or damage (other than death, personal