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Polycom® VVX® 310 Business Media Phone
Quick Reference Guide
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Polycom® VVX® 310
Entering data
Use dialpad keys to enter information. (Press a key repeatedly to
cycle through characters.) To type other characters, press Encoding
or Mode.
Backspace
Changing the ringtone
From Home View, select Settings, press Basic > Ring Type, then
choose the desired ringtone.
To change a specic contact’s ringtone, select the contact in the
Contact Directory, press Edit, choose the ringtone and press Save.
Business Media Phone
Quick Reference Guide
NAVIGATION
Line keys
If phone is idle, press a line key to dial out.
Soft keys
Select the function listed above the key.
Available functions change if phone is idle, ringing or in-call.
Home button
Go to Home View. If on Home View, go to Lines View.
PHONE VIEWS
Home View
Access, enable and disable phone functions.
Page Indicator
Press p q t u to display more icons.
Lines View
Displays phone lines, favorites and soft keys.
Phone Line
Menu navigation
Use p q t u to navigate menus. Press center button to
select an option.
Volume
Change ringer volume (when idle).
Change call volume (during a call).
1 | Quick Reference Guide | Polycom® VVX® 310 Business Media Phone
Favorites
Soft Keys
Note: Depending on your conguration, certain soft keys and features
may not appear on your phone.
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Calls View
Indicates call status if you have more than one call.
Directories
Display contacts, favorites and recent calls
(from Home View)
Light grey: Active call
Dark grey: Incoming call
White: Held call
Use p q to highlight a call and the soft keys to control
the highlighted call.
Incoming Call Window
Displays name and number of caller.
No. of Calls
Active
Held
Messages
Call voicemail
Call voicemail (from Home View)
Select Message Center, press Connect and follow the prompts.
Settings
Open the settings menu
Soft keys
Mobile: Transfer call from mobile to phone set (*11)
New Call: Gives dial tone for rst available line
Paging: View your Paging Groups list (press the Page soft
key to select a group)
More: Access additional soft key options (e.g., AgentIn,
Call Forward, Do Not Disturb, GuestIn, etc.)
FUNCTIONS — RINGING
Answer
Answer with speakerphone
Answer with headset
FUNCTIONS — IDLE
New call
New call using speakerphone
New call using headset
New call (from Home View)
Enter the phone number and press Send.
Call forward
Enable/disable (from Home View)
Do not disturb
Enable/disable (from Home View)
Soft keys
Answer: Answer a new call on speakerphone
Silence: Ignore call (ringing continues on other devices)
New call: Ignore call and place new call
FUNCTIONS — IN-CALL
Hold
Hold/resume highlighted call
Mute
Mute/unmute your microphone
End call
End an active speakerphone call
End an active headset call
2 | Quick Reference Guide | Polycom® VVX® 310 Business Media Phone
Note: Depending on your conguration, certain soft keys and features
may not appear on your phone.
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FUNCTIONS — IN-CALL (cont’d)
CONTACT DIRECTORY
Transfer call
1. Press and call the other party.
2. Press again upon answer or ringback tone.
Press the Blind soft key to complete the transfer without waiting for
a ringback tone.
3-way calling
Connect to the rst party, press More > Confrnc. Dial and connect
to second party, press Confrnc again.
To start a conference with an active call and a held call, press the
Join soft key.
From Lines View or Calls View:
Hold: Hold all participants
End Call: Remove yourself from conference (but keep
other participants connected)
Manage: Manage each participant
Split: End conference and hold all participants
Soft keys
Hold: Place call on hold
Transfer: Start a call transfer
End call: End the active call
More > Confrnc: Start a three-way call
View and dial a contact
From Home View, select Directories > Contact Directory. To dial,
select the contact and then the contact’s phone number.
Adding or modifying a contact
Add contact: Press Add, enter the contact’s information,
press Save.
Update info: Select contact, press Info > Edit, update the
contact, press Save.
Delete contact: Select contact, press Info > Delete > Yes.
Note: If you want to assign a new or updated contact as a favourite,
make sure there’s a value in the Favourite Index field before
pressing Save.
VIEWING RECENT CALLS
From Home View, select Directories > Recent Calls.
u View placed calls
t View received calls
q View missed calls
p View favourites
Sort: Change the display order
Type: Display only certain types of calls
FAVORITES
From Home View, select Directories > Favorites to view your list of
favorite contacts. To dial, select the favorite contact.
Select a call record to call that person.
HOTELLING GUEST
1. Press More > Guest In, then enter your phone number,
phone extension and voice portal passcode.
2. Press More > Guest Out to end hotelling.
3 | Quick Reference Guide | Polycom® VVX® 310 Business Media Phone
Note: Depending on your conguration, certain soft keys and features
may not appear on your phone.
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