Advanced Secure 2-port DP to DP
Flip KVM Switch
User Manual
F1DN102FLP-DP-3 – Secure 2-por t Flip DP-to -DP KVM with Audio, PP 3.0
F1DN202FLP-DP-3 – Secure 2-port Flip DP-to- DP Dual Head KVM with Audio, PP 3.0
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This Belkin product is compliant
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with latest NIAP Protection Profile
PSS Ver. 3.0, which exceeds EAL4
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and PP PSS Ver. 3.0.
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Document Number - LNKPG-00543 Rev. A00
TABLE OF CONTENTS
Table of Contents
Introduction ..............................................1
Package Contents.........................................1
Overview.................................................2
Security Features .........................................2
Operational Features ......................................4
Flip KVM ................................................5
Equipment Requirements ...................................6
Safety Precautions ........................................8
User Guidance & Precautions ...............................9
Tamper Evident Labels ....................................10
Product Specifications ....................................11
F1DN102FLP-DP-3 Features ...............................12
F1DN202FLP-DP-3 Features ...............................13
SECTIONS
1 2 3 4 5 6
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Before Installation........................................14
Setup ..................................................17
Operation ...............................................18
Operating the Belkin Secure Flip K VM Switch .................18
Troubleshooting .........................................19
Information..............................................22
Belki n Advanced S ecure 2-por t DP to DP Flip K VM Switch Us er Manual
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INTRODUCTION
Table of Contents
Thank you for purchasing this Belkin Secure Display Port 2-port Flip
KVM Switch. This Switch is designed for use in secure environments
comprised of sources with different security levels. Providing the
highest security safeguards and features, this product meets all
required cyber prevention requirements.
This User Manual provides all the details you’ll need to install and
operate your new product and to trouble shoot it in the unlikely event
of a problem.
Why use the Belkin S ecure Flip KVM Switch?
Belkin’s Secure Display Port 2-port Flip KVM Switch is the first secure
KVM in the industry specifically designed for 2-computer sce narios.
Many users in large organizations are required to switch between two
isolated networks and call for a KVM solution that is both secure and
cost-effective.
Most secure KVMs are high cost and require desk top space. Belkin’s
Flip KVM Switch addresses both the form factor and the price level
issues. It is both compact and low cost and arrives with all cables
integrated.
It is designed and tested to integrate seamlessly with systems and
peripherals used by government, agencies, defense, intelligence,
finance and any other high-security profile company.
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Package Contents
• Belkin Secure Display Port Flip K VM Switch
• 12V 1A DC Power Supply with Worldwide interchangeable heads
• Remote Control Unit
• User Manual
Please note: Belkin Secure KVM Products cannot be upgraded,
serviced or repaired.
Important Security Note: If you are aware of potential security
vulnerabilit y while installing or operating this product, we encourage
you to contact us immediately at the following email addres s:
gov_security@belkin.com
Important: This product is equipped with an always-on active anti-
tamper system. Any attempt to open the enclosure may activate the
anti-tamper system and render the unit permanently inoperable. If
the unit’s enclosure appears disrupted or if all the por t LEDs flash
continuously, please call Belkin Technical Support at 1 ( 800) 282-235 5
Revision
A – Initial Release, 02 Apr 2018
Belki n Advanced S ecure 2-por t DP to DP Flip K VM Switch Us er Manual
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OVERVIEW
Table of Contents
SECTIONS
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Security Features
Product is designed, manufactured and delivere d in security- controlled
environments. Below is a summary of the main advanced features
incorporated in product:
Advanced isolation between computers and shared peripherals
The emulations of keyboard, mouse and display EDID, prevent direct
contact between computers and shared peripherals. Product design
achieves maximal security by keeping the video path separate with
keyboard and mouse switched togethe r, purging keyboard buffer when
switching channels. All these features contribute to strong isolation
between computer interfaces, maintained even when product is
powered of f.
Unidirec tional data flow: USB, audio and vi deo
Unique hardware architecture components prevent unauthorized data
flow, including:
• Optical unidirectional data flow diodes in the USB data path that
filtrate and reject unqualified USB devices;
• Secure analog audio diodes that prevent audio eavesdropping
with no support for microphone or any other audio-input device;
• Video path is kept separate from all other traf fic, enforcing
unidirectional native video flow. EDID emulation is done at power
up and blocks all EDID/MCCS writes. For DisplayPort video,
filtration of AUX channel exists to reject unauthorized transactions.
Isolation of power domains
Complete isolation of power domains prevents signaling attacks.
Secure adm inistra tor access & log functio ns
Product incorporates secure administrator access and log functions to
provide auditable trail for all product security events, including batter y
backup life for anti-tampering and log functions. Non-reprogrammable
firmware prevents the ability to tamper with product logic.
Always-on , active ant i-tamper system
Active anti-tampering system prevents malicious insertion of hardware
implant such as wireless key-logger inside product enclosure. Any antitampering attempt causes isolation of all computers and peripheral
devices rendering product inoperable and showing clear indications of
tampering event to user.
Holographic security tamper-evident labels are placed on the enclosure
to provide a clear visual indication if produc t has been opened or
compromised.
Metal enclosure is designed to resist mechanical tampering with all
microcontrollers protected against firmware-read, modification and
rewrite.
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OVERVIEW
Table of Contents
Secure Packaging
“Tear away” packaging ensures secure delivery of the Switch as it is
routed to the end user. The recyclable packaging also breaks down flat,
simplifying the cleanup process.
Composite Device Support
To enable support for USB composite devices, such as KVM extenders,
the keyboard port can also support a mouse, if connected. T he mouse
port, cannot support keyboards.
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2
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OVERVIEW
Table of Contents
SECTIONS
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2
Operational Features
The Belkin Secure Flip KVM Switch was designed with the user in mind
for today’s IT environment. Below is a summary of some of the features
incorporated into the product.
Compact, c ost ef fective and sec ure K VM for 2 c ompu ter sc enarios
Belkin’s Secure Display Port 2-port Flip KVM Switch is the first secure
KVM in the industry specifically designed for 2-computer sce narios.
Many users in large organizations are required to switch between two
isolated networks and call for a KVM solution that is both secure and
cost-effective.
Exceptionally Small Footprint
Weighing as little as ~1 lbs., sized ~4X3X1 Inche s, Belkin Flip Secure
KVMs are by far the world’s smallest secure KVMs on the market today.
Audio Support
This Belkin Secure Flip K VM Switch supports audio out switching.
Microphone switching is not suppor ted to prevent analog leakages
through audio ports.
Port Selection
The Belkin Secure Flip KVM Switch has two illuminated channel select
push buttons for easy selection and clear indication of channels.
Increased Reliability
Using a new, advanced anti-tampering batter y with extremely low selfdischarge rate, the life expectancy of the switch has been set to over
7 years.
No Cables required
No cable s are required with the Belkin Secure Flip KVM Switch as all
cables are par t of the product making it very easy to install.
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OVERVIEW
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2
Flip KVM
• Belkin® Secure 2-Port Flip KVM Switch controls Keyboard, Vid eo,
and Mouse
• User operates computers using a single set of keyboard and mouse
• User interacts with single or Dual displays at a time
• Switching control between computers can be done via:
– Switch control push-buttons
– Remote push-button
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OVERVIEW
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2
Equipment Requirements
Oper ating Systems
Product is compatible with devices running on the following operating
systems:
• Microsoft® Windows®
• Red Hat®, Ubuntu® and other Linux® platforms
• Mac OS® X v10.3 and higher.
USB Keyboard console port
The product console USB keyboard port is compatible with Standard
USB keyboards.
Notes:
a. Console USB keyboard and mouse ports are switchable,
i.e. you can connect keyboard to mouse port and vice
versa. However, for optimal operation it is recommended to
connect USB keyboard to console USB keyboard port and
USB mouse to console USB mouse port.
b. For security reasons products do not support wireless
keyboards. In any case do not connect wireless keyboard
to product.
c. Non-standard keyboards, such as keyboards with integrated
USB hubs and other USB-integrated devices, may not be
fully supported due to security policy. If they are supported,
only classical keyboard (HID) operation will be functional. It
is recommended to use standard USB keyboards.
USB Mouse console port
The product console USB mouse port is compatible with standard USB
mice.
Notes:
a. Console USB keyboard and mouse ports are switchable,
i.e. you can connect keyboard to mouse port and vice
versa. However, for optimal operation it is recommended to
connect USB keyboard to console USB keyboard port and
USB mouse to console USB mouse port.
b. Console USB mouse port suppor ts Standard K VM Ex tender
composite device having a keyboard/mouse functions.
c. For se curit y reasons products do not support wireless mice.
In any case do not connect wireless mouse to product.
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OVERVIEW
Table of Contents
User Audio Devices
Product is compatible with the following types of user audio devices:
• Stereo headphones;
• Amplified stereo speakers.
Note: In any case do not connect a microphone to product audio
output port including headsets.
USB Mouse, key boar ds, video and aud io mol ded cables
The Belkin Secure Flip KVM Switch includes two sets of USB,
DisplayPort and Audio cables, one for each connected PC. The USB
connectors on the client side of these computers are of type USB-A
and audio 3.5mm jacks.
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2
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OVERVIEW
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Safety Precautions
• Before cleaning, disconnect the product from any electrical power
supply.
• Do not expose the product to excessive humidity or moisture.
• Do not store or use for ex tensive period of time in extreme thermal
conditions – it may shorten product lifetime.
• Install the product only on a clean secure surface.
• If the product is not used for a long period of time, disconnect it
from electrical power.
• If any of the following situations occurs, have the product checked
by a qualified ser vice technician:
– Liquid penetrates the product’s case.
– The product is exposed to excessive moisture, water or any
other liquid.
– The product is not working well even after carefully following
the instructions in this user’s manual.
– The product has been dropped or is physically damaged.
– The product shows obvious signs of breakage or loose internal
parts.
– In case of ex ternal power supply – If power supply overheats, is
broken or damaged, or has a damaged cable.
2
• The product should be stored and used only in temperature and
humidity controlled environments as defined in the product’s
environmental specifications.
• Never attempt to open the product enclosure. Any attempt to open
the enclosure will permanently damage the product.
• The product contains a non-replaceable internal battery. Never
attempt to replace the battery or open the enclosure.
• This product is equipped with an always-on active anti-tampering
system. Any attempt to open the product enclosure will activate
the anti-tamper triggers and render the unit inoperable and
warranty void.
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OVERVIEW
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1 3 4 5 6
2
User Guidance & Precautions
Please read the following User Guidance & Precautions carefully before
using the product:
1. As product powers-up it performs a self-test procedure. In case of
self- test failure for any reason, including jammed buttons, the product
will be Inoperable. Self-test failure will be indicated by the following
abnormal LED behavior:
a. All channel-select LEDs will be turned ON and then OFF;
b. A specific, predefined LED combination will be turned ON;
c. The predefined LED combination will indicate the problem type
(jammed buttons, firmware integrity).
Try to power cycle product. If problem persists please contact your
system administrator or technical support.
2. Product power-up and RFD behavior:
a. By default, af ter product power-up, the active channel will
be computer #1, indicated by the applicable front panel push
button LED lit.
b. Product Restore-to-Factory-Default (RFD) function is available
via a physical control button on rear panel. Use a sharp object
or paper clip to hold RFD button pressed for several seconds
to initiate an RFD action.
c. RFD action will be indicated by front panel LEDs blinking all
together.
d. When product boots after RFD, keyboard and mouse will be
mapped to the active channel #1 and default settings will be
restore d, erasing all user-set definitions.
3. The appropriate usage of peripherals (e.g. keyboard, mouse, display,
authentication device) is described in detail in this User Manual’s
appropriate sections. Do not connect any authentication device with
an external power source to product.
4. For security reasons products do not support wirele ss keyboards and
mice. In any case do not connect wireless keyboard/mouse to product.
5. For security reasons products do not support microphone/line-in
audio input. In any case do not connect a microphone to product audio
output port, including headsets.
6. Product is equipped with an always-on active anti-tampering system.
Any attempt to open product enclosure will activate the anti-tamper
system indicated by all channel-select LEDs flashing continuously.
In this case, product will be inoperable and warranty void. If product
enclosure appears disrupted or if all channel- select LEDs flash
continuously, please remove product from service immediately and
contact technical support.
7. In case a connected device is rejected in the console port group the
user will have the following visual indications:
a. When connecting a non-qualified keyboard, the keyboard will
be non-functional with no visible keyboard strokes on screen
when using the keyboard.
b. When connecting a non-qualified mouse, the mouse will be
non-functional with mouse cursor frozen on screen.
c. When connecting a non-qualified display, the video diagnostic
LED will flash green and video will not work.
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OVERVIEW
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User Guidance & Precautions (Con.)
8. Do not connect product to computing devices:
a. That are TEMPEST compute rs;
b. That include telecommunication equipment;
c. That include frame grabber video cards;
d. That include special audio processing cards.
9. Important! Before re-allocating computers to channels, it is mandator y
to power cycle product, keeping it powered OFF for more than 1
minute.
10. Product log access and administrator configuration options are
described in product Administrator Guide.
11. Authentication session will be terminated once product power is down
or user intentionally terminates session.
12. If you are aware of any potential security vulnerability while installing or
operating product, please remove product from service immediately
and contact us in one of the ways listed in this manual.
2
Tamper Evident Labels
Belkin Secure Switch uses holographic tamper
evident labels to provide visual indications in case
of enclosure intrusion attempt.
If for any reason the tamper evident seal is missing,
appears disrupted, or looks dif ferent than the
example shown here, please avoid using product and
call Belkin Technical Support at: (800) 282-2355.
Active Anti-Tampering System
Belkin Secure Switch is equipped with alwayson active anti-tampering system. If mechanical
intrusion is detected by this system, the Switch will be permanently
disabled and LED will blink continuously.
If product indication tampered state (all LEDs blinking) - please call
Technical Support and avoid using that product
Product Enclosure Warning Label
Belkin Secure Switch has the following
warning printed next to the location of the
produc t Asset Tag and Tamper Evident
labels on product enclosure:
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OVERVIEW
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Product Specifications
Part N o. F1DN102FLP-DP-3, F1DN202FLP-DP- 3
No. of Us ers Suppo rted 1
No. of Computers Supported 2
Power Requirements
AC Input Voltage 100 to 240VAC
Console Keyboard Input USB Type A
Console Mouse Input USB Type A
Console Video Port
Console Audio output jack 1/8" (3.5mm) stereo female jac k
Computer Keyboard/Mouse cable USB Type A
Computer wire length
OS Windows, Linux, MAC OS
Made I n
Product life-cycle 5 years
12V DC, 1A (maximum) power ad apter
with cen ter-pin- posit ive pola rity an d
worldwide interchangeable heads
F1DN102FLP-DP-3 - D isplayPort 1.2a
1 Output
F1DN202FLP- DP-3 - Dis playPort 1.2a
2 Outputs
6 ft [1.8 meter s] – chann el 1
2 ft [0.6 me ters] – ch annel 2
Designed in California. Assembled in
US with US a nd Forei gn components .
2
Warranty 3 Years
Enclosure Impact Resistant ABS Plastic
Computer Audio Input plug 1/8" (3.5mm) stereo plug
Computer Video Input connector DisplayPort
Port Selector illuminated pushbuttons
User C hann el Sel ect ion Method s Front panel push-buttons
Operating Temp 32° to 104° F (0° to 40 ° C)
Storage Temp -4° to 140° F (-20° to 60° C)
Humidity 0-80% RH, non-condensing
Dimensions
Weight
Security Accreditation
2
F1DN102FLP-DP-3
4.3 (W ) x 3 (D) x 1 (H) i nch
110 (W) X 80 (D) X 26(H) mm
F1DN202FLP-DP-3
4.3 (W ) x 3 (D) x 1.1 (H) inch
110 (W) X 80 (D) X 29 (H) mm
F1DN102FLP-DP-3
1.2 lbs. / 0.5 4 KG
F1DN202FLP-DP-3
1.2 lbs. / 0.5 4 KG
Common Criter ia Validated To NIAP
Protection Prof ile PSS Ver. 3.0
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OVERVIEW
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SECTIONS
F1DN102FLP-DP-3 Features
Channel #1
Select Illuminated Push-Button
Console USB Mouse
Console USB Keyboard
Console DisplayPort Video Port DC Jack
1 3 4 5 6
2
Computer Interface Cables
Select Illuminated Push-Button
Console Audio Out Jack
Flip Rem ote Contr ol Devic e Jack
Channel #2
Display Status LED
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OVERVIEW
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SECTIONS
F1DN202FLP-DP-3 Features
Channel #1
Select Illuminated Push-Button
Console USB Mouse
Console USB Keyboard
Console Display Port V ideo Port DC Jack
1 3 4 5 6
2
Computer Interface Cables
Select Illuminated Push-Button
Console Audio Out Jack
Flip Rem ote Contr ol Devic e Jack
Channel #2
Display Status LED
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INSTALLATION
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Before Installation
Important:
1. I
If the unit’s enclosure appears disrupted, or if the tamper evident
labels protecting the unit seems to be handled with, or if all
channel-select LEDs flash continuously
from service immediately and contact Belkin Technical Support at
(800) 282-2355.
2. Do not connect product to computing devices:
a. That are TEMPEST compute rs;
b. That include telecommunication equipment;
c. That include frame grabber video cards;
d. That include special audio processing cards.
Unpacking the Product
Before opening the product packaging, inspect the packaging seal
condition to assure that product was not accessed or tampered
during delivery. If the packaging seal looks suspicious, contact Belkin
Technical Support and do not use the product.
After removing the packaging seal, please inspect packaging content to
verify that required components are included as listed in the Package
Contents of this manual.
After the Belkin Secure Flip KVM Switch is removed from its packaging
materials, inspect the tampering-evident label to assure that product
is properly sealed. If one or more label is damaged or missing, contact
Belkin Tech Support and do not use that product.
, please remove product
Consider the following when deciding where to place the Switch:
• Access to the front-panel push buttons
• The lengths of the cables attached to your keyboard and mouse
• The location of your computers in relation to your console
Warning: Avoid placing cables near fluorescent lights, airconditioning equipment, or machines that create electrical noise
(e.g., vacuum cleaners).
Important: As the unit powers up it performs a self-test procedure. In
case the self- test has failed for any reason the product LED behavior
will be abnormal as described in User Guidance se ction. Try to
power cycle the unit. If problem persists please contact your system
administrator or Technical Support.
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INSTALLATION
Table of Contents
Important note before deploying the product:
In order to comply with the product’s Common Criteria evaluation
and in order to prevent unauthorized administrative access to the
product, the default administrator user name and password must be
change d prior to first product use.
CAUTION :
Anti-tamper Caution - This product is equipped with an always-on,
active anti-tampering system. Any attempt to open the product
enclosure will activate the anti-tamper triggers, rendering the unit
inoperable and voiding its warranty.
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3
CAUTION :
The KVM device must be installed in an environment that provides
physical security appropriate for the data being processed on the
attached computing devices.
Note:
Appropriately trained and trusted administrators and users must be
available to administer, configure and use the device.
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INSTALLATION
Belkin Secure Display Port 2-Port Flip KVM Single Output
User’s Desktop
Connections
Power
Belkin Secure Display Port 2-Port Flip Dual Head KVM
User’s Desktop
Connections
Table of Contents
Display Port Video
R/C
Audio
USB Keyboard/Mouse
12V, 1A Power
SECTIONS
User Display
Mouse
PC 1 PC 2
Port 1
Cable
Keyboard
1
Port 2
Cable
2
1 2 4 5 6
R/C
Audio
Supply
F1DN102FLP-DP-3
1. Computers are c onnec ted to the S witch po rts 1 & 2
2. Monitor is connecte d to the DP po rt on th e conso le sect ion of the Switch
3. U SB Keyboard and Mouse are c onnec ted to the c onsole sectio n of the
switch
4. User headphones or amplified speakers are connected to audio-out port on
the cons ole sec tion of th e Switch
3
Display Port Video
R/C
Audio
USB Keyboard/Mouse
12V, 1A Power
User Display
Mouse
PC 1 PC 2
1A / 2A 1B / 2B
Keyboard
Port 1 Port 2
1
A B
F1DN202FLP-DP-3
R/C
2B Cable1B Cable
2A Cable1A Cable
2
Audio
Power
Supply
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INSTALLATION
Table of Contents
SECTIONS
1 2 4 5 6
Setup
Step 1 – Connecting Peripherals to the Secure KVM Switch
Warning: Before attempting to connect anything to the Switch or
computers, please ensure all devices are powered off.
1.1 Connect monitor to the Console video port. For easier referencing,
you can label each computer and monitor coupled together (e.g.
PC1-Monitor1, etc.).
1.2 Connect USB keyboards to the USB por t marked “Keyboard.”
1.3 Connect USB mouse to the USB port marked “Mouse”.
Note:
1. The Switch will not operate properly if the keyboard and mouse
are not connected to their respective ports. The mouse USB
console port suppor ts both keyboard and mouse.
2. For security reasons, only standard keyboard functions are
supported. Keyboards functions such as integrated USB hubs,
card-reader s, storage devices or multimedia extensions are not
supported.
1.4 Connect user headphone or amplified speakers to the console
audio output port marked “Audio”.
Caution: Do not connect a microphone to the audio output port. It is
not supported for security reasons.
3
Step 2 – Connecting Comp uters to the Secu re KM Switch
2.1 Connect the switch to two computers via product’s molded wires.
For USB, select any available functional USB port on the computer.
For audio connect to available audio output jack (lime green color)
or line output jack (blue color).
Step 3 – Powering Up
3.1 Power up the monitor.
3.2 Connect the product to the cable DC plug of the 12V 1A external
AC/DC power supply.
3.3 Power up the two computers, and check display and peripheral
functionality.
Check that display, keyboard, mouse and audio are working properly
on each computer. If you encounter a proble m, please check the cable
connections to that computer and reboot. If problem persists, please
refer to the Troubleshooting section in this Manual.
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OPERATION
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Operating the Belkin Secure Flip KVM Switch
Self-Test Procedure
As product powers-up it performs a self-test procedure. In case of
self- test failure for any reason, including jammed buttons, the product
will be Inoperable. Self-test failure will be indicated by the following
abnormal LED behavior:
• All channel-select LEDs will be turned ON and then OFF;
• A specific, predefined LED combination will be turned ON;
• The predefined LED combination will indicate the problem type
(jammed buttons, firmware integrity).
Try to power cycle product. If problem persists please contact your
system administrator or technical support.
Illuminated Push Buttons
The default channel is #1 upon powering up.
The user can select the other channel by pressing the other push
button. The mouse cursor will be positioned at the center of the
selected computer display.
The selected channel is indicate d by the appropriate push button being
illuminated.
The video, keyboard, mouse and audio will follow the selected channel
once pressing the push button.
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TROUBLESHOOTING
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General
As product powers-up all channel-select LEDs are turned ON and
then OFF. After t hat a specific, prede fined LED combin ation is
turned ON. Product is inoperable.
• The product did not pass self-test procedure. Try to power
cycle product. If problem persists please contact your system
administrator or our technical support.
No power, and none of the channel selected buttons is illuminating
• Check that the power supply or power cable is properly connected
to the mains socket
• Check that DC plug is fully inserte d into the switch DC jack
• Check that the device is powered by using optical mouse with
visible red light
• If power is not available, change the power supply
Channel select LEDs are blinking with audible repeating clicking
sounds
• This occurs after the configuration is set. Power-cycle the unit
(disconnect and re-plug the power adapter)
• If the blinking and clicking still persist af ter power cycling the unit,
it is possible that the device anti-tampering system was triggered.
Change the unit and call Belkin technical support
Keyboard/Mouse
Mouse not working (both channels)
• Check that the mouse is not plugged into keyboard port
The computer does not detect my keyboard, or my keyboa rd does
not work when I switch computers or reboot
• Check that the keyboard you are using is connected properly to
the KM Switch
• Check that the USB cable bet ween the KM Switch and the
computer is completely connected
• Try connecting to a dif ferent USB por t on the computer
• Make sure the keyboard works when directly plugged into the
compute r, i.e the HID USB driver is installed on the computer.
Rebooting may be necessary when trying this
• Make sure you are not using a keyboard with an integrated USB
hub or other USB-integrated devices
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function
• Try a different keyboard
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TROUBLESHOOTING
Table of Contents
The CAPS, NUM, and Scroll Lock lig hts on my keyboa rd do not
function when I connect to th e Switch
• This is normal operation. The lock-state information is fully
functional. Due to the security of the Switch and known
exploitation of lock-state information for leakages, the LED
status is not supported. Please refer to the operating system for
verification of the lock-state information for CAPS, NUM, and
Scroll Lock
Certain keyboard functions are not working
• Some non-standard keyboard functions are disabled by the
switch to prevent security risks. Contact Belkin Tech Support for
latest compatibility list
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Mouse
The computer does not detect my mouse, o r my mouse does not
work wh en I switch computers or r eboot
• Check that the mouse you are using is connected properly and to
the correct port on the Switch
• Check that the USB cable bet ween the Switch and the computer
is completely connected
• Try connecting to a dif ferent USB por t on the computer
• Make sure the mouse works when directly plugged into the
computer, i.e. the HID USB driver is installed on the computer.
Rebooting may be necessary when trying this
5
• Make sure you are not using a wireless mouse or a mouse with an
integrated USB hub or other USB-integrated devices. These are
not supported by the switch due to security policy
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function
• Try a different mouse
• For extending USB, use only ac tive USB extenders (over CAT5
cable)
Video
No video image app ears on user disp lay in both ch annels
• Check that the display is properly powered
• Check that video cable is properly secured to the video por t on
the Switch console
• Check at the display on-screen menu that source sele cted
matches the video cable connected to the display
• Check whether display video mode is identical to display video
mode in the relevant PC, i.e Display Port and Display Port
• Check that the display LED is steady green. If not, this might be
due to the fact the Switch did not receive EDID from the display.
With ever ything connected, power-cycle the Belkin Secure Flip
KVM Switch to reset the vide o. Make sure the Video Diagnostic
LED is solid green
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TROUBLESHOOTING
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No video image app ears on user disp lay in one cha nnel
• Reboot the computer
• Check that the video cable connecting computer and KVM is
properly secured at both sides
• Check that PC video output is sent to the connected video
connector if PC supports multiple displays
• Check that PC resolution matches connected display capabilities
• Connect the display directly to the PC to confirm that vide o output
is available and that good image is shown
Bad video image qualit y one o r both c hannels
• Check that all video cables are properly connected to the Switch,
computer, and display
• With ever ything connected, power-cycle the Belkin Secure Flip
KVM Switch to reset the vide o. Make sure the Video Diagnostic
LED is solid green
• Check that the display that you are using supports the resolution
and refresh-rate settings on your computer
• Lower the video resolution of your PCs
• Connect the display directly to the computer you are having
trouble with to see if the problem still appear s
Note: If the Belkin Secure Switch does not work properly, or the
configuration procedure is unclear or does not work, contact Belkin
suppor t at 1-800-2 82-23 55.
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INFORMATION
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Regulatory Information
DECLARATION OF CONFORMITY WITH FCC RULES FOR
ELECTROMAGNETIC COMPATIBILITY
We, Belkin International, Inc., of 12045 E. Water front Drive, Playa Vista,
CA 90094, declare under our sole responsibility that the products
described in this manual comply to the declaration found at:
http://www.belkin.com/us/support-article?articleNum=289064
Warranty
Belkin International, Inc., Limited 3-Year Product Warranty
Please see
http://www.belkin.com/us/support-article?articleNum=287088
for complete Warranty details
What t his warranty covers.
Belkin International, Inc. (“Belkin”) warrants to the original purchaser of
this Belkin product that the produc t shall be free of defects in design,
assembly, material, or workmanship.
What t he period of c overage is.
Belkin warrants the Belkin product for three years.
What will we do to corr ect problems?
Product Warranty.
Belkin will repair or replace, at its option, any defective product free of
charge (except for shipping charges for the product). Belkin reserves
the right to discontinue any of its products without notice, and disclaims
any limited warranty to repair or replace any such discontinued
products. In the event that Belkin is unable to repair or replace the
produc t (for example, because it has been discontinued), Belkin will
offer either a refund or a credit toward the purchase of another product
from Belkin.com in an amount equal to the purchase price of the
product as evidenced on the original purchase receipt as discounted
by its natural use.
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INFORMATION
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What is not cove red by t his wa rranty ?
All above warranties are null and void if the Belkin product is not
provided to Belkin for inspe ction upon Belkin’s request at the sole
expense of the purchaser, or if Belkin determines that the Belkin
product has been improperly installed, altered in any way, or tampered
with. The Belkin Product Warranty does not protect against acts of God
such as flood, lightning, earthquake, war, vandalism, theft, normal-use
wear and tear, erosion, depletion, obsolescence, abuse, damage due
to low voltage disturbances (i.e. brownouts or sags), non-authorized
program, or system equipment modification or alteration.
How to get service?
To get service for your Belkin product you must take the following steps:
1. Contact Belkin International, Inc.,
at 12045 E. Water front D rive, Playa Vista, CA 90094,
Attn: Customer Service, or call (800)-282-2 355,
within 15 days of the Occurrence.
Be prepared to provide the following information:
a. The part number of the Belkin product.
b. The product Serial Number.
2. Your Belkin Customer Service Representative will then instruct
you on how to for ward your receipt and Belkin product and how to
proceed with your claim.
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Belkin reserves the right to review the damaged Belkin product. All
costs of shipping the Belkin product to Belkin for inspection shall be
borne solely by the purchaser.
If Belkin determines, in its sole discretion, that it is impractical to ship
the damaged equipment to Belkin, Belkin may designate, in its sole
discretion, an equipment repair facilit y to inspe ct and estimate the cost
to repair such equipment. The cost, if any, of shipping the equipment
to and from such repair facility and of such estimate shall be borne
solely by the purchaser. Damaged equipment must remain available
for inspection until the claim is finalized. Whenever claims are settled,
Belkin reserves the right to be subrogated under any existing insurance
policies the purchaser may have.
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INFORMATION
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How state law relates to th e warr ant y.
THIS WARR ANT Y CONTAINS THE SOLE WARR ANT Y OF BELKIN.
THERE ARE NO OTHER WARRANTIES, EXPRESSED OR, EXCEPT AS
REQUIRED BY LAW, IMPLIED, INCLUDING THE IMPLIED WARRANTY
OR CONDITION OF QUALITY, MERCHANTABILIT Y OR FITNESS FOR A
PARTICUL AR PURPOSE, AND SUCH IMPLIED WARRANTIES, IF ANY,
ARE LIMITED IN DUR ATION TO THE TERM OF THIS WARRANT Y.
Some states do not allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to you.
IN NO EVENT SHALL BELKIN BE LIABLE FOR INCIDENTAL, SPECIAL ,
DIRECT, INDIRECT, CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH
AS, BUT NOT LIMITED TO, LOST BUSINESS OR PROFITS ARISING
OUT OF THE SALE OR USE OF ANY BELKIN PRODUCT, EVEN IF
ADVISED OF THE POSSIBILIT Y OF SUCH DAMAGES.
This warranty gives you specific legal rights, and you may also have
other rights, which may var y from state to state. Some states do not
allow the exclusion or limitation of incidental, conse quential, or other
damages, so the above limitations may not apply to you.
GS 5/15/2013
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Reporting Belkin Product Security Vulnerability
If you are aware of potential security vulnerability with any Belkin
Government product, we encourage you to contact us immediately
at the following email address: gov_security@belkin.com or our
technical support line at: 1-80 0-282-2355
After your communication is received, Belkin Government personnel will
contact you to follow up. To ensure confidentiality, Belkin encourages
you to use PGP encryption key for secure communications.
The gov_security@belkin.com email address is not intended to reach
technical support on Belkin Government products or services.
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belkin.com/cybersecurity
© 2018 Belkin In ternat ional, I nc. All ri ghts reserve d. All trade name s are reg istere d trade marks of respe ctive manufact urers
listed. Windows a nd Wind ows Vist a are either registere d trademarks or tradem arks of Microso ft Cor poration in the U nited
States a nd/or oth er coun tries. Mac OS is a tr adema rk of Apple Inc., registered in the U.S. and othe r countr ies.
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