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Advanced Secure DVI-I KVM Dual-Head
Switch with Audio
User Manual
F1DN104E-3 – Advan ced Sec ure Dua l-Hea d DVI-I K VM Switch; 4-Port, PP3. 0
F1DN104F-3 – Advan ced Sec ure Dua l-Hea d DVI-I K VM Swit ch; 4-Por t Plus, PP3.0
Document Number HDC10385 Rev.D
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TABLE OF CONTENTS
Table of Contents
Introduction ..............................................1
Package Contents.........................................1
Safety Precautions ........................................2
User Guidance & Precautions ...............................3
Overview.................................................5
Security Features .........................................5
Tamper Evident Labels .....................................6
Other Features ...........................................7
Equipment Requirements ...................................8
System Requirements......................................9
Unit Display Diagrams ....................................11
Specifications ...........................................13
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Pre-Configuration ........................................14
Connection and Installation ................................15
SECTIONS
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Oper ating the KVM Switch ................................18
Common Access Card (CAC) Configuration and Installation ...19
Frequently Asked Questions...............................20
Troubleshooting .........................................21
Information..............................................23
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INTRODUCTION
Table of Contents
Thank you for purchasing this Belkin Secure DVI-I Dual-Head KVM
Switch (the Switch). This KVM Switch is designed for use in secure
defense and intelligence installations. The Switch offers safe centralized
control, which prevents unintended data transfer between computers
running at different security levels. The Switch provides the highest
security safeguards and features that meet today’s IA (information
assurance) computing requirements.
This User Manual provides all the details you’ll need to install and
operate your new Switch, in addition to expert troubleshooting advice in the unlikely event of a problem.
Important: This Switch is equipped with active anti-tamper triggers.
Any attempt to open the enclosure will activate the anti-tamper
triggers and render the unit inoperable. If the unit’s enclosure
appears disrupted or if all the port LE Ds flash continuously, please
call Belkin Technical Support at (800) 282-2355.
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Package Contents
• Belkin Secure DVI-I Dual-Head KVM Switch
• 12V 1.5A DC Power Supply
• 1 set Interchangeable Port Color Chips (multiple colors)
• 1 set Port-Naming Labels
• 6 Ft. USB Cable (F1DN104F-3 model only)
• User Manual
Please note: Belkin Secure KVM Products cannot be upgraded,
serviced or fixed.
Revision
A – Initial Release, 23 Feb 2015
B – Updates to User Guidance, 26 April 2015
C – User Guidance changes, 16 June 2015
D – Correction to Features section, 13 August 2015
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Safety Precautions
Please read the following safety precautions carefully before using the
product:
• Before cleaning, disconnect the produc t from any electrical powe r
supply.
• Do not expose the product to excessive humidity or moisture.
• Do not store or use for extensive period of time in extreme thermal
conditions – it may shorten product lifetime.
• Install the product only on a clean secure surface.
• If the product is not used for a long period of time, disconnect it
from electrical power.
• If any of the following situations occur s, have the product checked
by a qualified ser vice te chnician:
– Liquid penetrates the product’s case.
– The product is exposed to excessive moisture, water or any
other liquid.
– The product is not working well even af ter carefully following
the instructions in this user’s manual.
– The product has been dropped or is physically damaged.
– The product shows obvious signs of breakage or loose internal
parts.
– In case of ex ternal power supply – If power supply overheats, is
broken or damaged, or has a damaged cable.
• The product should be stored and used only in temperature and
humidity controlled environments as defined in the product’s
environmental specifications.
• Never attempt to open the product enclosure. Any attempt to
open the enclosure will permanently damage the product.
• The product contains a non-replaceable internal bat tery. Never
attempt to replace the battery or open the enclosure.
• This product is equipped with an always-on active anti-tampering
system. Any attempt to open the product enclosure will activate
the anti-tamper triggers and render the unit inoperable and
warranty void.
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User Guidance & Precautions
Please read the following User Guidance & Precautions carefully before
using the product:
1. As product power s-up it performs a self-test procedure. In case of
self- test failure for any reason, including jammed buttons, the product
will be Inoperable. Self-test failure will be indicated by the following
abnormal LED behavior:
a. All channel-sele ct LEDs will be turned ON and then OFF;
b. A specific, predefined LED combination will be turned ON;
c. The predefined LED combination will indicate the problem type
(jammed buttons, firmware integrity).
Try to power cycle product. If problem per sists please contact your
system administrator or technical support.
2. Product power-up and RFD behavior:
a. By default, af ter product power-up, the active channel will
be computer #1, indicated by the applicable front panel push
button LED lit.
b. Product Restore-to-Factory-Default (RFD) function is available
via a physical control but ton on rear panel. Use a sharp object
or paper clip to hold RFD button pressed for several seconds
to initiate an RFD action.
c. RFD action will be indicated by front panel LEDs blinking all
together.
d. When product boots after RFD, keyboard and mouse will be
mapped to the active channel #1 and default set tings will be
restore d, erasing all user-set definitions.
3. The appropriate usage of peripherals (e.g. keyboard, mouse, display,
authentication device) is described in detail in this User Manual’s
appropriate sections. Do not connect any authentication device with
an external power source to product.
4. For security reasons products do not suppor t wireless keyboards and
mice. In any case do not connect wireless keyboard/mouse to product.
5. For security reasons products do not suppor t microphone/line-in
audio input. In any case do not connect a microphone to product audio
output port, including headsets.
6. Product is equipped with an always-on active anti-tampering system.
Any attempt to open product enclosure will activate the anti-tamper
system indicated by all channel-select LEDs flashing continuously.
In this case, product will be inoperable and warranty void. If product
enclosure appears disrupted or if all channel- select LEDs flash
continuously, please remove product from service immediately and
contact technical support.
7. In case a connected device is rejected in the console port group the
user will have the following visual indications:
a. When connecting a non-qualified keyboard, the keyboard will
be non-functional with no visible keyboard strokes on scree n
when using the keyboard.
b. When connecting a non-qualified mouse, the mouse will be
non-functional with mouse cursor frozen on screen.
c. When connecting a non-qualified display, the video diagnostic
LED will flash green and video will not work.
d. When connecting a non-qualified USB device, CAC LED will
flash green and USB device will be inoperable.
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User Guidance & Precautions (Con.)
8. Do not connect product to computing devices:
a. That are TEMPEST computers;
b. That include telecommunication equipment;
c. That include frame grabber video cards;
d. That include special audio processing cards.
9. Important! Before re-allocating computers to channels, it is mandatory
to power cycle produc t, keeping it powered OFF for more than 1 minute.
10. Product log access and administrator configuration options are
described in product Administrator Guide.
11. Authentication session will be terminated once product power is down
or user intentionally terminates session.
12. If you are aware of any potential security vulnerability while installing or
operating product, please remove product from service immediately
and contact us in one of the ways listed in this manual.
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OVERVIEW
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Security Features
Product is designed, manufactured and delivered in security-controlled
environments. Below is a summary of the main advanced features
incorporated in product:
Advanced isolation between computers and shared peripherals
The emulations of keyboard, mouse and display EDID, prevent direct
contact between computers and shared peripherals. Product design
achieves maximal security by keeping the video path separate with
keyboard and mouse switche d together, purging keyboard buffer when
switching channels. All these features contribute to strong isolation
between computer interfaces, maintained even when product is
powered off.
Unidirec tional da ta flow: USB , audio and video
Unique hardware architecture components prevent unauthorized data
flow, including:
• Optical unidirectional data flow diodes in the USB data path that
filtrate and reject unqualified USB devices;
• Secure analog audio diodes that prevent audio eavesdropping
with no support for microphone or any other audio-input device;
• Video path is kept separate from all other traffic, enforcing
unidirectional native video flow. EDID emulation is done at power
up and blocks all EDID/MCCS writes. For DisplayPort video,
filtration of AUX channel exists to reject unauthorized transactions.
Isolation of power domains
Complete isolation of power domains prevents signaling attacks.
Secure administrator ac cess & log functions
Product incorporates secure administrator access and log functions to
provide auditable trail for all product securit y events, including battery
backup life for anti-tampering and log functions. Non-reprogrammable
firmware prevents the ability to tamper with product logic.
Always-on , active anti-tamper system
Active anti-tampering system prevents malicious insertion of hardware
implant such as wireless key-logger inside product enclosure. Any antitampering attempt causes isolation of all computers and peripheral
devices rendering product inoperable and showing clear indications of
tampering event to user.
Holographic security tamper-evident labels are placed on the enclosure
to provide a clear visual indication if product has been opened or
compromised.
Metal enclosure is designed to resist mechanical tampering with all
microcontrollers protected against firmware-read, modification and
rewrite.
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USB Device Detection
Storage and other unsafe USB device s are rejected when connected to
the Switch. Only mouse and keyboard data are passed through.
Secure Packaging
“Tear away” packaging ensures secure delivery of the Switch as it is
routed to the end user.
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2
Tamper Evident Labels
Belkin Secure Switch uses holographic tamper
evident labels to provide visual indications in case
of enclosure intrusion attempt.
If for any reason the tamper evident seal is missing,
appears disrupted, or looks dif ferent than the
example shown here, please avoid using product and
call Belkin Technical Support at: (800) 282-2355.
Active Anti-Tampering System
Belkin Secure Switch is equipped with an alwayson active anti-tampering system. If mechanical
intrusion is detected by this system, the Switch will be permanently
disabled and LED will blink continuously.
If product indication tampere d state (all LEDs blinking) - please call
Technical Suppor t and avoid using that product
Product Enclosure Warning Label
Belkin Secure Switch has the following
warning printed next to the location of the
produc t Asset Tag and Tamper Evident
labels on product enclosure:
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Other Features
The Belkin Secure DVI-I Dual-Head KVM Switch was designed with the
user in mind for today’s IT environment. Below is a summary of some
features incorporated into the Switch.
USB Support
The Switch is compatible with USB technology and supports plug-andplay connectivity with USB computers, keyboards, and mice.
DVI-I Support
The Switch supports both digital and analog video signals. Analog
signals are passed through.
Dual-Link/Dual-Display DVI Support
The Switch supports video resolutions of up to 3840x2160 pixels for up
to two displays.
Audio Switching
Allows you to share speakers between computers.
Port Coloring
The included color chips can be inserted into each port-selector button.
Colors can be associated with an established network to facilitate port
identification and reduce user switching error.
Port Naming
The included network-name labels can be placed in the area underneath
the por t-selector but ton to facilitate port identification and reduce user
switching error.
LED Indicators
Each port but ton number illuminates to indicate that the console
currently controls the corresponding computer. As a port selector is
pushed, the LED number will light up.
Integrated Mounting Rails
Integrated mounting system for easy under-desk or side-wall mounting.
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Equipment Requirements
Cables
Belkin highly recommends you use Belkin Dual DVI/USB K VM Cable
Kits for your Switch to help ensure supe rior performance. These cables
offer the highest quality possible to ensure optimal data and video
transmission. One Cable Kit is re quired per connected computer
Belkin Dua l DVI-D/USB K VM Cable Ki ts with audio:
F1D9014b06 – 6 ft. (1.8m)
F1D9014b10 – 10 ft. (3m)
F1D9014b15 – 15 ft. (4.6m)
Belkin CAC USB A /B Ca ble (F1DN104F-3 model only)
F1D9013b06 – 6 ft. (1.8m)
F1D9013b10 – 10 ft. (3m)
F1D9013b15 – 15 ft. (4.6m)
Note: Due to USB and DVI signal limitations, the cable length cannot
exceed 15 feet (4.6m).
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System Requirements
Oper ating Sys tems
Product is compatible with devices running on the following operating
systems:
• Microsoft
• Red Hat®, Ubuntu® and other Linux® platforms
• Mac OS® X v10.3 and higher.
USB Keyboard console port
The product console USB keyboard port is compatible with Standard
USB keyboards.
Notes:
a. Console USB keyboard and mouse ports are switchable,
b. For security reasons products do not support wireless
c. Non-standard keyboards, such as keyboards with integrated
®
Windows®
i.e. you can connect keyboard to mouse port and vice
versa. However, for optimal operation it is recommended to
connect USB keyboard to console USB keyboard port and
USB mouse to console USB mouse por t.
keyboards. In any case do not connect wireless keyboard
to product.
USB hubs and other USB-integrated device s, may not be
fully supported due to securit y policy. If they are supported,
only classical keyboard (HID) operation will be functional. It
is recommended to use standard USB keyboards.
USB Mouse console port
The product console USB mouse port is compatible with standard USB
mice.
Notes:
a. Console USB keyboard and mouse ports are switchable,
i.e. you can connect keyboard to mouse port and vice
versa. However, for optimal operation it is recommended to
connect USB keyboard to console USB keyboard port and
USB mouse to console USB mouse port.
b. Console USB mouse port suppor ts Standard KVM Extende r
composite device having a keyboard/mouse functions.
c. For se curit y reasons products do not support wireless mice.
In any case do not connect wireless mouse to product.
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PS/2 Mouse and Keyboard console ports
• The product console PS/2 keyboard and mouse ports are
compatible with standard PS/2 keyboards and mice.
User Display
• The console video ports are compatible with DVI-I displays as well
as VGA and HDMI via compatible cable s.
Common Access Car d Read ers
(F1DN104F-3 model only)
• USB-compatible CAC or smart-card readers
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Unit Display Diagram, Front View
F1DN104F-3 model shown
1 LED Indicator 3 Tamper-Evident Seal 5 Name La bel Guide
2 Port Selector 4
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2
2 31
4 5 6
CAC Enable Switch
(F1DN104F-3 model only)
6 Color Chip
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Unit Display Diagram, Back View
F1DN104F-3 model shown
2 43 5 6 7 8 9 101
13 14 15 1611 12
1 Console USB CAC Re ader Por t
and LED (F1DN104F- 3 model o nly)
2 Remote c ontrol (n on-operative, for fu ture use) 8 Computer US B KM por t 14 Console DVI Ports
3 Console Audio Input Jack 9 Computer audio port 15 Computer DVI ports
4 Console USB Mouse Port 10 Computer CAC USB Por t
5 Console USB Keyboard Port 11 Mounting Track
6 PS/2 Console Keyboard Port 12 DC Power Ja ck
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2
7 PS/2 Console mouse Port 13 Video Diagnostic LEDs
(F1DN104F-3 model only)
16 Mounting Track
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Specifications
Part N o. F1DN104E -3 , F1D N10 4F- 3
Enclosure Metal enclosure with high-impact plastic
Power Requirements 12V DC, 1.5A (minimu m) power ad apter wi th
AC Input 100 to 240VAC
No. of Se cure Chan nels 4
No. of Us ers Suppo rte d 1
No. of Computers Supported 4
Monitors Supported 2 single-link and dual-link digital DVI-D
Resolution Support Up to 3840 x2160
Console Keyboard Input USB Type A or PS/2 Mini-D IN 6-p in female
Console Mouse Input USB Type A or PS/2 Mini-D IN 6-p in female
Console CAC Input USB Type A (F1DN104F-3 mo del onl y)
Console Monitor Port 2 DVI-I dual-link female
Console Speaker 1/8" (3.5mm) female
faceplate
center-pin-positive polarity
displays; VGA & HDM I monito rs with
compatible cables
connector
connector
CPU Keyb oard /Mo use Por ts USB Type B
CPU CAC Por ts USB Type B (F1DN104F-3 mo del onl y)
CPU Keyb oard /Mo use Por ts USB Type B
CPU Aud io 1/8" (3 .5mm) female
CPU Monitor Ports 2 DVI dual-link female
Port Selectors 4
LED Indicators 4
Operating Temp 32° to 104° F (0° to 40 ° C)
Storage Temp -4° to 140° F (-20° to 60° C)
Humidity 0-80% RH, non-condensing
Dimensions (F1DN104E-3) 12.5 (W ) x 6.4 (D) x 2. 5 (H) in
Weight (F1DN104E- 3) 4.85 lbs .
Made i n
Product Life-Cycle
Warranty
(F1DN104F-3) 12.5 (W ) x 6.4 (D) x 2. 5 (H) in
(F1DN104F-3) 4.9 lb s.
Desig ned in Californ ia. Ass emble d in US wit h
US and For eign components.
5 years
3 years
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INSTALLATION
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Pre-Configuration
Wher e to place the Switch:
The enclosure of the Switch is designed for desktop or under-mount
configuration. An optional Mount Kit (Belkin part number F1D008) is
available.
Consider the following when deciding where to place the Switch:
• your proximity to the port selectors on the front of the Switch
• the lengths of the cables at tached to your keyboard, monitor, and
mouse
• the location of your computers in relation to your console
• the lengths of the cables you use to connect your computers to
the Switch
Warning: Avoid placing cables near fluorescent lights, airconditioning equipment, or machines that create electrical noise
(e.g., vacuum cleaners).
Important:
1. If the unit’s enclosure appears disrupted or if all channel-select LEDs
flash continuously, please remove product from service immediately
and contact Belkin Technical Support at (800) 282-2355.
2. Do not connec t product to computing devices:
a. That are TEMPEST computers;
b. That include telecommunication equipment;
c. That include frame grabber video cards;
d. That include special audio processing cards.
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Connection and Installation
Important: As the unit powers up it performs a self-test procedure. In
case the self- test has failed for any reason the product LED behavior
will be abnormal as described in User Guidance section. Try to
power cycle the unit. If problem persists please contact your system
administrator or Technical Support.
Step 1 – Connecting the Console to the Switch
Warning: Before attempting to connect anything to the Switch or
your computers, please ensure that all computer equipment and
devices are powered off.
Connect your monitors, keyboard, mouse, and speaker to the rear
of the Switch in the “User Console” section. (Refer to diagram on
previous page).
3
Notes:
1. Console USB keyboard and mouse ports are switchable, i.e.
you can connect keyboard to mouse port and vice versa.
However, for optimal operation it is recommended to connect
USB keyboard to console USB keyboard port and USB mouse to
console USB mouse port.
2. For se curit y reasons products do not support wireless keyboards.
In any case do not connect wireless keyboard to product.
3. Non-standard keyboards, such as keyboards with integrated
USB hubs and other USB-inte grated devices, may not be
fully supported due to security policy. If they are supported,
only classical keyboard (HID) operation will be functional. It is
recommended to use standard USB keyboards.
4. Console USB mouse port supports Standard KVM Extender
composite device having a keyboard/mouse functions.
Step 2 – Power Up
2.1 Power on the monitors.
2.2 Power up the K VM Switch by connecting the power. The display
diagnostic LEDs should be solid gre en a few seconds af ter power
up. This indicates the display EDID information has been captured
and secured. If the display diagnostic LED remains blinking for
longer than 10 seconds after power up, refer to the Troubleshooting
section of this user manual.
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Step 3 – Connecting the Computers
3.1 Using USB cables, connect each computer to the USB port in
"computer interface por ts" area on product.
3.2 If computer uses audio output, e.g. speakers/headphones, connect
audio cable from its audio output port to the corresponding audio
input port on product.
3.3 If the computer uses a smart card/CAC reader, connect a USB
cable between the CAC-enabled computer and the corresponding
CAC port on product.
Note:
1. If the number of product channels is larger than the number of
source s used, make sure the computers are connected in a row
starting from computer #1. For example, if there are 3 channels
used, connect computers to channels #1, #2 and then #3.
2. The USB cable must be connected directly to a free USB por t
on the computer, with no USB hubs or other devices in between.
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3
Step 4 – Powering Up the Computers
Power up all the attached computers and check for display
and peripheral functionality. All computers can be powered on
simultaneously.
Note: Your computers should recognize the Switch and automatically
install the HID USB driver if necessary.
When you power on your computers, the Switch emulates both a mouse
and keyboard on each port and allows your computers to boot normally.
The computer connected to port “1” will be displayed on the monitor.
Check to se e that the keyboard, monitor, and mouse are working
normally. Proceed to do this with all occupied ports to verify that all
computers are connected and responding correctly. If you encounter
an error, check your cable connections for that computer and reboot.
If the problem per sists, please refer to the Troubleshooting section in
this User Manual.
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Color Code Chip Installation
The KVM Switch’s por t-sele ctor buttons can be color-coded for easier
identification. Refer to the installation instructions below.
Note: You may have to remove the existing black color chip first.
Insert color chip Remove co lor chip with
a standard paperclip
Port Name Label
The included network-name labels can be placed in the area underneath
the port-selector buttons for port identification.
3
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OPERATING THE KVM SWITCH
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Operation
Self-Test Procedure:
As product powers-up it performs a self-test procedure. In case of
self- test failure for any reason, including jammed buttons, the product
will be Inoperable. Self-te st failure will be indicated by the following
abnormal LED behavior:
• All channel-select LEDs will be turned ON and then OFF;
• A specific, predefined LED combination will be turned ON;
• The predefined LED combination will indicate the problem type
(jammed buttons, firmware integrity).
Try to power cycle product. If problem persists please contact your
system administrator or technical support.
Now that product, computers and peripherals are conne cted and
powered up, it is ready for use.
Selecting a Computer Using Port Selectors
Now that you have connected your console and computers to the
Switch, it is ready for use. You can select which computer you wish to
control by pressing the corresponding port selector on the front of the
Switch. The LED number will illuminate to indicate which computer (or
port) is currently selected. It may take approximately 1 second for the
video signal to sync after switching ports. This is normal behavior and
is dependent on the display connected. This is normal operation and
ensures that proper synchronization is established between the monitor
and the connected computers.
Keyboard and mouse inputs can only be sent to the selected computer,
and video outputs can only be received from the selected computer. The
Switch also prevents any data transfer between connected compute rs,
ensuring the security of your computers.
Please note that the default port at power-up is por t 1. In case of a
power failure or if the power is cycled, the Switch will default to port 1.
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COMMON ACCESS CARD (CAC) CONFIGURATION AND INSTALLATION
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Common Access Card (CAC) Configuration
and Operation (F1DN104F-3 model only)
CAC connection to the computer requires a separate USB cable
connection and allows the user to specify whether there is a CAC
required for that computer or not. This allows the CAC to be connected
and controlled separately to the keyboard, mouse, video, and audio.
Step 1 – Installation
1.1 Using the include d USB cable, connect one end of the cable to the
computer that requires CAC, and the other end to the CAC port on
the KVM Switch that corresponds to the computer.
Note: Do not connect the USB cable if CAC functionality is not
needed for that computer.
1.2 If only some of the computers use CAC functionality, make sure
that computer #1 is connected to the USB device. If needed, switch
channels/computer mapping to create this configuration.
1.3 Enable CAC for the same port connection in Step 1.1 by switching
the CAC switch to the right.
1.4 Repeat steps above for additional computer s that require CAC.
Make sure that the CAC switch is disabled (left) for all other nonconnected CAC systems.
1.5 Once configured, the CAC connection will be switched only when
required by the connected computer. When switching from a CACenabled port to a non-CAC-enabled port, the CAC connection will
remain with the last previously selected port where the CAC was
set to “Enable.”
1.6 When product is powered ON and connected USB device is
qualified and ready for use, the CAC status LED will illuminate
steady green.
1.7 In case the connected USB device cannot be detected by the
secure product, the CAC status LED will not illuminate at all.
The USB device will be detected only if it is fully compliant with USB
1.1 or USB 2.0 standard and is included in the list of recognized
USB devices defined by the administrator when configuring CAC
functionality.
Possible reasons for USB device not being detected:
• Non-standard USB device
• Device only operating in USB 3.0 mode
• Failed USB Device
In this case you will have to use a different USB device.
1.8 If the device is detected but is not authorized, the device will be
rejected for security reasons. This will be indicated by CAC status
LED flashing green.
Smart card readers and CACs are included in the authorized USB
devices list.
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FREQUENTLY ASKED QUESTIONS
Table of Contents
What do I do if I fi nd that the tamp er-evide nt sea l on the Switch has
been removed or disrupted?
Please call Belkin Technical Support at (800) 282-2355 immediately.
The KVM Switch’s circuitry may have been compromised.
How far c an the Switch be fr om my comput er?
The Switch can be located up to 15 feet (4.6m) away from your computer
due to DVI- and USB-cable limitation.
Do I have to i nstall software to u se the Switch?
No, the Switch does not require any software to be installed in your
computers.
Can I use the Switch with a compu ter that does not suppo rt US B?
The Switch is designed to work with USB -capable computer s. Call your
sales rep for Secure KVM accessories that allow suppor t of dif ferent
input and video formats.
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Does the Swi tch require an AC ad apter?
Yes, the Switch requires a 12-volt DC, 1.5-Amp (minimum) power
adapter in order to function properly.
Does the Swi tch su pport Linux?
Yes, the Switch works with Red Hat Linux and other Linux distributions
configured for USB support.
What computer equipment does the KVM support?
The Switch is compatible with systems and peripherals from Dell, HP,
ClearCube, WYSE, Microsoft, Logitech, etc. Please contact Belkin
Technical Suppor t at (800) 282-2355 for compatibility issues you
may experience.
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TROUBLESHOOTING
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General
As product powers-up all channel-select LEDs are turned ON and
then OFF. After t hat a speci fic, p redefined LED combi nation is
turned ON. Product is inoperable.
• The product did not pass self-test procedure. Try to power
cycle product. If problem persists please contact your system
administrator or our technical support.
My computer does not boot w hen connected to the Switch but
works fine wh en I connect my keyboard, vide o, and mouse directly
to my computer.
• Make sure that the DVI/ USB KVM Cable Kit is connected tightly
between the Switch and the computer.
Video
I am get ting ghosting, shadowing, or fuzzy images on my monitor.
• Check that all video cables are inserted properly to the Switch,
computer, and monitor.
• With ever ything connected, power-cycle the KVM Switch to reset
the video. Make sure the Video Diagnostic LED is solid green.
• Check that the monitor you are using supports the resolution and
refresh-rate setting on your computer.
• Lower the video resolution of your monitor.
• Check that the video-cable length does not exceed 15 feet (4.6m).
• Check that the graphics card you are using supports the resolution
and refresh-rate setting on your compute r.
• Connect the monitor directly into the computer you are having
trouble with to see if the problem still appears.
I am get ting a black scre en on my monitor.
• Check that all video cables are inserte d properly.
• Check that there is proper voltage available to the power adapter
and that it is inserted correctly.
• Connect your monitor directly to the computer to verify that your
monitor is functioning properly.
• Reboot the computer.
The display diag nost ic LED does not stop blink ing.
• Check that the cable that connects to the monitor is inserted
properly on both ends.
• Check that the monitor is powered on.
• Power-cycle the KVM unit by removing and reattaching the power
plug.
• Try a different monitor.
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TROUBLESHOOTING
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Keyboard
The computer does not detect my keyboa rd, or my keyboard does
not work when I switch computer s or reboot..
• Check that the keyboard you are using is connected properly to
the Switch.
• Check that the USB cable between the Switch and the computer
is completely connected.
• Try connecting to a dif ferent USB por t on the computer.
• Make sure the keyboard works when directly plugged into the
computer (the HID USB driver is installed on the computer).
Rebooting may be ne cessary when trying this.
• Make sure you are not using a keyboard with an integrated USB
hub or other USB-integrated devices.
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• Try a different keyboard.
The CAPS, NUM, and Sc roll Lock lights on my keyboard do n ot
function when I connect to the KVM Switch..
This is normal operation. The lock-state information is fully functional.
Due to the se curit y of the K VM Switch and known exploitation of
lock-state information for leakages, the LED status is not supported.
Please refer to the operating system for verification of the lock-state
information for CA PS, NUM, and Scroll Lock.
7
Mouse
The computer does not detect my mouse, or my mou se doe s not
work wh en I switch comput ers or reboot..
• Check that the mouse you are using is connected properly to the
Switch.
• Check that the USB cable between the Switch and the computer
is completely connected.
• Try connecting to a dif ferent USB por t on the computer.
• Make sure the mouse works when directly plugged into the
computer (the HID USB driver is installed on the computer).
Rebooting may be ne cessary when trying this.
• Make sure you are not using a keyboard with an integrated USB
hub or other USB-integrated devices.
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• Try a different mouse.
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INFORMATION
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FCC Statement
DECLARATION OF CONFORMIT Y WITH FCC RULES FOR
ELECTROMAGNETIC COMPATIBILITY
We, Belkin International, Inc., of 12045 E. Waterfront Drive, Playa
Vista, CA 90094, declare under our sole responsibility that the
products comply with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including inter ference that may cause undesired operation.
CE Declaration of Conformity
We, Belkin International, Inc., declare under our sole responsibility that
the products, to which this de claration relates, are in conformity with
Emissions Standard EN55022 and with Immunity Standard EN55024,
LVP EN61000-3-2, and EN61000-3-3.
ICES
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme á la norme NMB -003
du Canada.
Australian Declaration of Conformity
This Class B digital apparatus complies with CISPR 22
Belkin Interna tional, Inc., Li mite d 3-Year Prod uct Warran ty
What t his wa rranty covers?
Belkin International, Inc. (“Belkin”) warrants to the original purchaser of
this Belkin product that the product shall be free of defects in design,
assembly, material, or workmanship.
What t he period of coverage is?
Belkin warrants the Belkin product for three year s.
What will we do to correct p roblems?
Product Warranty.
Belkin will repair or replace, at its option, any defective product free of
charge (except for shipping charges for the product). Belkin reserves
the right to discontinue any of its products without notice, and disclaims
any limited warranty to repair or replace any such discontinued
products. In the event that Belkin is unable to repair or replace the
produc t (for example, because it has been discontinued), Belkin will
offer either a refund or a credit toward the purchase of another product
from Belkin.com in an amount equal to the purchase price of the
product as evidenced on the original purchase receipt a s discounted
by its natural use.
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INFORMATION
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What is not covered by t his warra nty ?
All above warranties are null and void if the Belkin product is not
provided to Belkin for inspection upon Belkin’s request at the sole
expense of the purchaser, or if Belkin determines that the Belkin
product has been improperly installed, altered in any way, or tampered
with. The Belkin Product Warranty does not protect against acts of God
such as flood, lightning, earthquake, war, vandalism, theft, normal-use
wear and tear, erosion, depletion, obsolescence, abuse, damage due
to low voltage disturbances (i.e. brownouts or sags), non-authorized
program, or system equipment modification or alteration.
How to get service?
To get service for your Belkin product you must take the following steps:
1. Contact Belkin International, Inc., at 12045 E. Waterfront
Drive, Playa Vista, CA 90094, Attn: Customer Service, or call
(800)-282-2355, within 15 days of the Occurrence. Be prepared to
provide the following information:
a. The part number of the Belkin product.
b. Where you purchased the product.
c. When you purchased the product.
d. Copy of original receipt.
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8
2. Your Belkin Customer Service Representative will then instruct
you on how to for ward your receipt and Belkin product and how to
proceed with your claim.
Belkin reser ves the right to review the damaged Belkin product. All costs
of shipping the Belkin product to Belkin for inspection shall be borne
solely by the purchaser. If Belkin determines, in its sole discretion, that
it is impractical to ship the damaged equipment to Belkin, Belkin may
designate, in its sole discretion, an equipment repair facility to inspect
and estimate the cost to repair such equipment. The cost, if any, of
shipping the equipment to and from such repair facility and of such
estimate shall be borne solely by the purchaser. Damage d equipment
must remain available for inspection until the claim is finalized.
Whenever claims are settled, Belkin reserve s the right to be subrogated
under any existing insurance policies the purchaser may have.
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INFORMATION
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How state law r elates to the warrant y?
THIS WARR ANT Y CONTAINS THE SOLE WARRANT Y OF BELKIN.
THERE ARE NO OTHER WARRANTIES, EXPRESSED OR , EXCEPT AS
REQUIRED BY LAW, IMPLIED, INCLUDING THE IMPLIED WARRANTY
OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A
PARTICUL AR PURPOSE, AND SUCH IMPLIED WARRANTIES, IF ANY,
ARE LIMITED IN DUR ATION TO THE TERM OF THIS WARRANT Y.
Some states do not allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to you.
IN NO EVENT SHALL BELKIN BE LIABLE FOR INCIDENTAL, SPECIAL,
DIRECT, INDIRECT, CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH
AS, BUT NOT LIMITED TO, LOST BUSINESS OR PROFITS ARISING
OUT OF THE SALE OR USE OF ANY BELKIN PRODUCT, EVEN IF
ADVISED OF THE POSSIBILIT Y OF SUCH DAMAGES.
This warranty gives you specific legal rights, and you may also have
other rights, which may var y from state to state. Some states do not
allow the exclusion or limitation of incidental, consequential, or other
damages, so the above limitations may not apply to you.
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8
AUSTRALIAN CONSUMERS:
In addition to purchaser’s other rights and remedies under law, this
produc t comes with a warranty againsts defects which is given by
Belkin Limited, 2 Reliance Drive, Tuggerah Business Park, Tuggerah
NSW 2259.
Phone: Australia Toll-Free 18 00 BE LKIN
Web: www.belkin.com/au/warranties
This warranty covers defects that appear during the period stated
on the packaging or in documentation provided with this product. To
make a claim under the warranty, the purchaser should contact or visit
their place of purchase, contact Belkin on the toll-free number above
or see the claim procedure provided with this product. The purchaser
is responsible for all associated transport, shipping and product
inspection costs.
In addition to any warranty we give, our goods come with guarantees
that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a
major failure.
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INFORMATION
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Reporting Belkin Product Security Vulnerability
If you are aware of potential security vulnerability with any Belkin
Government product, we encourage you to contact us immediately
at the following email address: gov_security@belkin.com or o ur
technical support line at: 1-800-2 82-23 55
After your communication is received, Belkin Government personnel will
contact you to follow up. To ensure confidentiality, Belkin encourages
you to use our PGP encr yption key.
The gov_security@belkin.com email address is not intended to reach
technical support on Belkin Government products or services.
8
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