Belgacom 500 User Manual
Belgacom Forum™ 500
Forum IPhone PC
User Guide
Welcome to Belgacom
Thank you for choosing a Belgacom product that stands for the
best in quality matched with high design standards.
Forum IPhone PC
The following operating instructions will assist you in using your
Forum IPhone PC and answer most of the questions that may
arise. If you need any extra information or support, the first people to ask are your system administrator or retailer.
Internet:
www.belgacom.be/pabx
You can contact our Support on the following telephone numbers:
in Dutch: 0800 22 400
in French: 0800 33 400
in German: 0800 44 400
in English: 0800 55 400
Forum™ 500 Product Family
This user guide applies to the Forum™ 500 product family, to
which the Forum™ 522, Forum™ 525 and Forum™ 550 systems
belong. If a reference is made in the text to the Forum™ 500, the
description applies to all systems; if the individual characteristics
are different, a special note is given.
We hope you enjoy using Forum IPhone PC.
Contents
General Information 3
Abbreviations and Terminology 3
System Requirements 5
Characteristics 6
Installation 7
Functionality 9
Configuring the Forum IPhone PC 11
Forum Tab 11
Display Tab 12
Audio Tab 13
Output volume Tab 14
Input volume Tab 14
Voicemail Tab 15
1
Using the Forum IPhone PC with an
Interface 16
Program Start 16
Operation 17
z Drag & Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
z Volume Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Audio Functionality 22
z Audio functionality with a deactivated Answering Machine . . 23
z Audio functionality with an activated Answering Machine. . . 24
2
Application Menu 25
Taskbar Symbol 26
Technical support for your
Forum® telephone exchange 27
Abbreviations and Terminology 3
General Information
The Forum IPhone PC is a system terminal that can be operated
using the Forum 500.
This system terminal is a PC-software based communications
solution. No specific hardware, other than the communications
system, is required to operate the Forum IPhone PC.
The Forum IPhone PC’s technology is based on VoIP (Voice over
Internet Protocol).
For the Forum 500 communications system, PC versions of the
Forum Phone 525 and Forum Phone 535 are available, but not for
the Forum Phone 515.
In this user guide, those features of the Forum IPhone PC which
set it apart from the hardware-based system telephones
Forum Phone 525 and Forum Phone 535 will be described.
Note: For more information on operating the Forum IPhone PC,
please refer to the “the Forum Phone 515, Forum Phone 525,
Forum Phone 535” user guide.
The Forum IPhone PC is available in two different versions: one
with an active telephone user interface and one without a user
interface. The Forum IPhone PC without the user interface can be
integrated into Microsoft Outlook (for outgoing calls).
Product-related licence keys are required for the operation of different communications systems.
Abbreviations and Terminology
AEC (Acoustic Echo Cancellation):
Filters out frequencies emitted by the speaker that would be
picked up by the microphone, preventing the caller at the other
end from hearing their own echo.
General Information
Abbreviations and Terminology4
Codecs:
Compression (and decompression) of audio data, in real time,
before transportation via the Internet Protocol, thus reducing network load.
DirectSound:
Application programming interface developed by Microsoft for
controlling the sound card. Makes it possible to simultaneously
output the audio data of multiple applications.
Dynamic Jitter Buffer Adjustment:
Smooths out delays caused by varying network utilisation, that
can occur during transportation of real-time audio data via the
Internet Protocol.
RAS (Remote Access Server):
Makes the creation of a network connection via a modem, ISDN or
DSL possible.
RTP / RTCP (Real Time Protocol / Real Time Control
Protocol):
Protocols for transporting real-time audio data via the Internet
Protocol.
Skin:
Interchangeable graphical user interface.
TAPI (Telephony Application Programming Interface):
A programming interface developed by Microsoft and Intel for
telephony applications that use Microsoft Windows.
TSP (TAPI Service Provider):
Hardware-dependent driver module providing TAPI functionality
for specific devices (e.g. for the Forum 500).
VAD (Voice Activity Detection):
Recognizes speech pauses that are then not sent so as to reduce
network load.
General Information
System Requirements 5
System Requirements
Minimum
z CPU: PIII 1 GHz or comparable processor
z RAM: 64 MB
z Hard drive capacity: 20 MB
z VGA: 800 * 600, 8 bit
z Sound: full-duplex-capable sound card
z Microphone / Speaker
z Network or RAS connection
z Operating System: Microsoft Windows 98 / ME / 2000 / XP
Recommended
z CPU: PIII 1 GHz or comparable processor
z RAM: 128 MB
z Hard drive capacity: 50 MB
z VGA: 800 * 600, 16 bit
z Sound: full-duplex-capable sound card
z Headset
z 10 Mbit/s Network connection
z Microsoft Windows XP
General Information
Characteristics6
Characteristics
z Photo-realistic user interface with Skin technology
z Fully-fledged system terminal with all features comparable with
Forum IPhone 535
z Automatic software update (from communications system)
z Answering machine with e-mail notification
z Recording of calls
z Sending of audio e-mails
z Tone generator for call melodies, DTMF and notification tones
similar to the Forum Phone 525 and Forum Phone 535
z Can be completely operated via a PC keyboard
z Alphanumeric dialling via PC keyboard
z Suitable for workstations for the visually-impaired
z Dialling of call numbers/names using “Drag & Drop”
z Automatic RAS dial-in can be configured
z Local voice echo (depending on the sound card)
z Configuration assistant (including sound card configuration)
z Control via the CTI applications of other providers is possible
z Voice codecs G.711, G.729A, G.723.1 each with VAD (Voice
Activity Detection) and dynamic jitter buffer adjustment
z RTP/RTCP
z Echo suppression, AEC (Acoustic Echo Cancellation)
General Information
Characteristics 7
Installation
Please note that to install Forum IPhone PC you must have administrator rights for your PC.
1. Run the “IPhoneSetup.exe”
file.
2. Select the language in which
the installation is to be made
and click on OK.
3. Click on Next.
4. Now select the directory on
your hard drive into which
you would like to install
Forum IPhone PC and confirm by clicking on Next.
Installation
Characteristics8
5. Select the desired version:
Forum IPhone PC with
Interface:
Forum IPhone PC with an
interface for mouse and/or
keyboard operation. This
alternative is skin-capable
and can also be used with a
CTI application.
Forum IPhone PC without
Interface:
Forum IPhone PC without an
interface can only be used
with a CTI application and
cannot be used without a CTI
application.
Activate one of the plugins
listed if a corresponding
component is installed on
your PC, then click on Next.
Installation
6. Select the directory in the
Start menu in which
Forum IPhone PC is to be
installed, then click on Next.
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