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Refrigerator
SS 137020
SS 137020 X
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Please read this manual first!
Recycling
Dear Customer,
We hope that your product, which has been produced in modern plants and
checked under the most meticulous quality control procedures, will provide you
an effective service.
For this, we recommend you to carefully read the entire manual of your product
before using it and keep it at hand for future references.
This manual
• Will help you use your appliance in a fast and safe way.
• Read the manual before installing and operating your product.
• Follow the instructions, especially those for safety.
• Keep the manual in an easily accessible place as you may need it later.
• Besides, read also the other documents provided with your product.
Please note that this manual may be valid for other models as well.
Symbols and their descriptions
This instruction manual contains the following symbols:
C Important information or useful usage tips.
A Warning against dangerous conditions for life and property.
B Warning against electric voltage.
This product is supplied with the selective sorting symbol for waste electrical
and electronic equipment (WEEE).
This means that this product must be handled pursuant to European Directive
2002/96/EC in order to be recycled or dismantled to minimise its impact on
the environment. For further information, please contact your local or regional
authorities.
Electronic products not included in the selective sorting process are potentially
dangerous for the environment and human health due to the presence of
hazardous substances.
www.beko.com
This product was manufactured using the latest technology in environmentally friendly conditions.
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CONTENTS
1 Your refrigerator 3
2 Important Safety
Warnings 4
Intended use .....................................4
For products with a water dispenser; . 6
Child safety ........................................6
HCA Warning ....................................6
Things to be done for energy saving ..6
3 Installation 7
Points to be considered when re-
transporting your refrigerator .............7
Before operating your refrigerator ...... 7
Electric connection ............................7
Disposing of the packaging ...............8
Disposing of your old refrigerator .......8
Placing and Installation ......................8
Adjusting the feet ...............................9
Changing the illumination LED .......... 9
Reversing the doors ........................10
Reversing the doors ........................11
4 Preparation 12
5 Using your refrigerator 13
Setting the operating temperature ...13
The operating temperature is regulated
by the temperature control. .............. 13
Using interior compartments ............13
Freezing fresh food .......................... 13
Recommendations for preservation of
frozen food ......................................14
Defrost ............................................14
Placing the food ..............................15
Rotary storage container .................16
6 Maintenance and
cleaning 17
Protection of plastic surfaces .......... 17
7 Recommended solutions
for the problems 18
8 Beko Customer Care 21
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1 Your refrigerator
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1- Trim plastic front
2- Interior light
3- Thermostat knob
4- Movable shelves
5- Defrost water collection channel -
Drain tube
6- Crisper cover
7- Fresh Store Compartment
8- Crisper
9- Adjustable front feet
10- Adjustable door
shelves
11- Egg compartment
12- Sliding storage boxes
13- Bottle shelf
14- Dairy compartment
Figures that take place in this instruction manual are schematic and may not
correspond exactly with your product. If the subject parts are not included in the
product you have purchased, then it is valid for other models.
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2 Important Safety Warnings
Please review the following information. Failure to observe this information
may cause injuries or material damage.
Otherwise, all warranty and reliability
commitments will become invalid.
Intended use
This product is intended to be used
– indoors and in closed areas such as
homes;
– in closed working environments such
as stores and offices;
– in closed accommodation areas such
as farm houses, hotels,with retirement homes.
• This product should not be used
outdoors.
General safety
• When you want to dispose/scrap the
product, we recommend you consult
the authorized service agent in order
to learn the required information and
authorized bodies.
• Consult your authorized service agent
for all your questions and problems
related to the refrigerator. Do not
intervene or let someone intervene to
the refrigerator without notifying the
authorised services.
• For products with a freezer compartment; Caution, eating of ice cream or
ice cubes immediately after removing
from freezer may cause discomfort
due to the extreme cold.
• For products with a freezer compartment; Do not put bottled and
canned liquid beverages in the freezer
compartment. Otherwise, these may
burst.
• Do not touch frozen food by hand;
• Unplug your refrigerator before clean-
• Pressure or spray cleaning materials
• Never use the parts on your refrigera-
• Do not use electrical devices inside
• Do not drill or cut the refrigerator as
.• Do not cover or block the ventilation
• Electrical devices must be repaired
• In case of any failure or during a
• Do not pull by the cable when pulling
• Place the beverage with higher proofs
• Never store spray cans containing
they may stick to your hand.
ing or defrosting.
should never be used in cleaning and
defrosting processes of your refrigerator. In such cases, the solution may
get in contact with the electrical parts
and cause short circuit or electric
shock.
tor such as the door as a means of
support or step.
the refrigerator.
you may release the refrigerant gas.
This may cause irritation to the skin or
injury to the eye.
holes on your refrigerator with any
material.
by only authorised persons. Repairs
performed by incompetent persons
create a risk for the user.
maintenance or repair work, disconnect your refrigerator’s mains supply
by either turning off the relevant fuse
or unplugging your appliance.
the plug out of the wall socket.
tightly closed and vertically.
flammable and explosive substances
in the refrigerator.
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• Do not use mechanical devices
or other means to accelerate the
defrosting process, other than those
recommended by the manufacturer.
• Do not operate a damaged refrigerator. Consult with the service agent if
you have any concerns.
• Electrical safety of your refrigerator
shall be guaranteed only if the earth
system in your house complies with
standards.
• Exposing the product to rain, snow,
sun and wind is dangerous with
respect to electrical safety.
• Contact your authorised service
agent in the event of damage caused
to your power cable.
• Please contact an authorised electrician in the event of power cord damage.
• Never plug the refrigerator into the
wall outlet during installation. Otherwise, risk of death or serious injury
may arise.
• This refrigerator is intended for only
storing food items. It must not be
used for any other purpose.
• Label of technical specifications is
located on the left wall inside the
refrigerator.
• Never connect your refrigerator to
electricity-saving systems; they may
damage the refrigerator.
• If there is a blue light on the refrigerator, do not look at the blue light with
optical tools.
• For manually controlled refrigerators,
wait for at least 5 minutes to start the
refrigerator after power failure.
• This operation manual should be
handed in to the new owner of the
product when it is given to others.
• Avoid causing damage on power
cable when transporting the refrigera-
tor. Bending cable may cause fire.
Never place heavy objects on power
cable. Do not touch the plug with wet
hands when plugging the product.
• Do not plug the refrigerator if the wall
outlet is loose.
• Water should not be sprayed directly
on inner or outer parts of the product
for safety purposes.
• Do not spray substances containing
inflammable gases such as propane
gas near the refrigerator to avoid fire
and explosion risk.
• Never place containers filled with
water on top of the refrigerator, otherwise this may cause electric shock or
fire.
• Do not overload your refrigerator
with excessive amounts of food. If
overloaded, the food items may fall
down hurt you and damage refrigera-
tor when you open the door. Never
place objects on top of the refrigerator; otherwise, these objects may fall
down when you open or close the
refrigerator’s door.
• As they require a precise temperature,
vaccines, heat-sensitive medicine
scientific materials etc. should not be
kept in the refrigerator.
• If not to be used for a long time,
refrigerator should be unplugged.
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• The plug’s tip should be regularly
cleaned; otherwise, it may cause fire.
• Refrigerator may move if adjustable
feet are not properly secured on the
floor. Properly securing adjustable feet
on the floor can prevent the refrigerator to move.
• When carrying the refrigerator, do not
hold it from door handle. Otherwise, it
may snap or break.
• When you have to place your product
next to another refrigerator or freezer,
the distance between devices should
be at least 8cm. Otherwise, adjacent
side walls may be humidified.
For products with a water
dispenser;
For a mains connected system the
minimum pressure should be 100
kpa and the maximum pressure
should not exceed 800 kpa.
• Use filtered water only.
Child safety
• If the door has a lock, the key should
be kept away from reach of children.
• Children must be supervised to
prevent them from tampering with the
product.
Things to be done for energy
saving
• Do not leave the doors of your refrigerator open for a long time.
• Do not put hot food or drinks in your
refrigerator.
• Do not overload your refrigerator in
a way that will prevent or restrict air
circulation inside the cabinet.
• Do not install your refrigerator under
direct sunlight or near heat emitting
appliances such as ovens, dishwashers or radiators.
• Pay attention to keep your food in
closed containers.
• For products with a freezer compartment; You can store maximum
amount of food items in the freezer
when you remove the shelf or drawer
of the freezer. Energy consumption
value stated for your refrigerator has
been determined by removing freezer
shelf or drawer and under maximum
load. There is no harm to use a shelf
or drawer according to the shapes
and size of food to be frozen.
• Thawing frozen food in fridge compartment will both provide energy
saving and preserve the food quality.
HCA Warning
If your product's cooling system
contains R600a:
This gas is flammable. Therefore, pay
attention to not damaging the cooling
system and piping during usage and
transportation. In the event of damage,
keep your product away from potential
fire sources that can cause the product catch a fire and ventilate the room
in which the unit is placed.
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3 Installation
BPlease remember that the
manufacturer shall not be held liable if
the information given in the instruction
manual is not observed.
Points to be considered
when re-transporting your
refrigerator
1.Your refrigerator must be emptied and
cleaned prior to any transportation.
2.Shelves, accessories, crisper and etc.
in your refrigerator must be fastened
securely by adhesive tape against any
jolt before repackaging.
3.Packaging must be tied with thick
tapes and strong ropes and the
rules of transportation printed on the
package must be followed.
Please do not forget…
Every recycled material is an
indispensable source for the nature
and for our national resources.
If you wish to contribute to recycling
the packaging materials, you can
get further information from the
environmental bodies or local
authorities.
Before operating your
refrigerator
Before starting to use your refrigerator
check the following:
1.Is the interior of the refrigerator dry and
can the air circulate freely in the rear
of it?
2.Please install the 2 plastic wedges
as illustrated in the figure. Plastic
wedges will provide the required
distance between your refrigerator
and the wall in order to allow the air
circulation. (The illustrated figure is
only an example and does not match
exactly with your product.)
3.Clean the interior of the refrigerator as
recommended in the “Maintenance
and cleaning” section.
4.Plug the refrigerator into the wall outlet.
When the fridge door is open, the
fridge compartment interior light will
come on.
5.You will hear a noise as the
compressor starts up. The liquid and
gases sealed within the refrigeration
system may also give rise to noise,
even if the compressor is not running
and this is quite normal.
6.Front edges of the refrigerator may feel
warm. This is normal. These areas
are designed to be warm to avoid
condensation
Electric connection
Connect your product to a grounded
socket which is being protected by a
fuse with the appropriate capacity.
Important:
• The connection must be in compliance
with national regulations.
• The power cable plug must be easily
accessible after installation.
• The specified voltage must be equal to
your mains voltage.
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• Extension cables and multiway plugs
must not be used for connection.
BA damaged power cable must be
replaced by a qualified electrician.
BProduct must not be operated before
it is repaired! There is danger of
electric shock!
Disposing of the packaging
The packing materials may be
dangerous for children. Keep the
packing materials out of the reach
of children or dispose of them by
classifying them in accordance
with the waste instructions. Do not
dispose of them along with the normal
household waste.
The packing of your refrigerator is
produced from recyclable materials.
Disposing of your old
refrigerator
Dispose of your old refrigerator without
giving any harm to the environment.
•You may consult your authorised dealer
or waste collection center of your
municipality about the disposal of
your refrigerator.
Before disposing of your refrigerator, cut
out the electric plug and, if there are
any locks on the door, make them
inoperable in order to protect children
against any danger.
Placing and Installation
A If the entrance door of the room
where the refrigerator will be
installed is not wide enough for the
refrigerator to pass through, then call
the authorised service to have them
remove the doors of your refrigerator
and pass it sideways through the
door.
1. Install your refrigerator to a place that
allows ease of use.
2. Keep your refrigerator away from heat
sources, humid places and direct
sunlight.
3. There must be appropriate air
ventilation around your refrigerator
in order to achieve an efficient
operation. If the refrigerator is to be
placed in a recess in the wall, there
must be at least 5 cm distance with
the ceiling and at least 5 cm with
the wall. If the floor is covered with
a carpet, your product must be
elevated 2.5 cm from the floor.
4. Place your refrigerator on an even floor
surface to prevent jolts.
5. Do not keep your refrigerator in
ambient temperatures under 10°C.
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Adjusting the feet
If your refrigerator is unbalanced;
You can balance your refrigerator by
turning the front feet of it as illustrated
in the figure. The corner where the
leg exists is lowered when you turn
it the direction of black arrow and
raised when you turn in the opposite
direction. Taking help from someone to
slightly lift the refrigerator will facilitate
this process.
Changing the illumination
LED
To change the lamp used for
illumination of your refrigerator, please
call your Authorized Service.
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Reversing the doors
(12)
6
45 °
2
1
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12
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4
8
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5
9
20
180°
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Reversing the doors
(12)
6
45 °
2
1
7
12
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4
8
16
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5
9
20
180°
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4 Preparation
C Your refrigerator should be installed at
least 30 cm away from heat sources
such as hobs, ovens, central heater
and stoves and at least 5 cm away
from electrical ovens and should not
be located under direct sunlight.
C The ambient temperature of
the room where you install your
refrigerator should at least be 10°C.
Operating your refrigerator under
cooler conditions than this is not
recommended with regard to its
efficiency.
C Please make sure that the interior
of your refrigerator is cleaned
thoroughly.
C If two refrigerators are to be installed
side by side, there should be at least
2 cm distance between them.
C When you operate your refrigerator
for the first time, please observe the
following instructions during the initial
six hours.
- The door should not be opened
frequently.
- It must be operated empty without
any food in it.
- Do not unplug your refrigerator. If
a power failure occurs out of your
control, please see the warnings in
the “Recommended solutions for
the problems” section.
C Original packaging and foam
materials should be kept for future
transportations or moving.
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5 Using your refrigerator
Wa rm
Cold
1 2 3 4 5
(Or ) Mi n.
Max.
Setting the operating
temperature
The operating temperature is regulated
by the temperature control.
Warm
.Or) Min) .Max
1 = Lowest cooling setting
(Warmest setting)
5 = Highest cooling setting (Coldest
setting)
(Or)
Min. = Lowest cooling setting
(Warmest setting)
Max. = Highest cooling setting
(Coldest setting)
The average temperature inside the
fridge should be around +5°C.
Please choose the setting according
to the desired temperature.
You can stop operation of your device
by adjusting the thermostat knob to
“0” position.
Please note that there will be different
temperatures in the cooling area.
The coldest region is immediately
above the vegetable compartment.
The interior temperature also
depends on ambient temperature,
the frequency with which the door is
Cold
opened and the amount of foods kept
inside.
Frequently opening the door causes
the interior temperature to rise.
For this reason, it is recommended
to close the door again as soon as
possible after use.
Using interior compartments
Freezer compartment : Food that
should be frozen and stored is placed
in this compartment.
Body shelves: Distance between
the shelves can be adjusted when
necessary.
Crisper: Vegetables and fruits can be
stored in this compartment for long
periods without decaying.
Bottle shelf: Bottles, jars and tins can
be placed in these shelves.
Freezing fresh food
• It must be preferred to wrap or cover
the food before placing them in the
refrigerator.
• Hot food must cool down to the
room temperature before putting
them in the refrigerator.
• The foodstuff that you want to freeze
must be fresh and in good quality.
• Foodstuff must be divided into
portions according to the family’s
daily or meal based consumption
needs.
• The foodstuff must be packaged in
an airtight manner to prevent them
from drying even if they are going to
be kept for a short time.
• Materials to be used for packaging
must be tear-proof and resistant to
cold, humidity, odor, oils and acids
and they must also be airtight.
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Moreover, they must be well closed
and they must be made from easyto-use materials that are suitable for
deep freeze usage.
• Food to be frozen must be put in the
freezer compartment. (They should
not be allowed to come in contact
with the previously frozen items to
prevent their partial thawing. Freezing
capacity of our product is given in
the technical specifications of your
refrigerator.)
• Frozen food must be used
immediately after they are thawed
and they should never be re-frozen.
• Please observe the following
instructions to obtain the best results.
1. Do not freeze too large quantities
of food at one time. The quality of
the food is best preserved when it
is frozen right through to the core as
quickly as possible.
2. Placing warm food into the freezer
compartment causes the cooling
system to operate continuously until
the food is frozen solid.
3. Take special care not to mix already
frozen food and fresh food.
Recommendations for
preservation of frozen food
2. Ensure that contents are labeled and
dated.
3. Do not exceed “Use By”, “Best
Before” dates on the packaging.
If there is a power failure do not open
the freezer door. Even if the power
failure lasts up to the “Temperature
Increasing Time” indicated in the
“Technical specifications of your
refrigerator” section, frozen food will
not be affected. In case the failure lasts
longer, the food must be checked and
when necessary, must be consumed
immediately or must be frozen after
cooked.
Defrost
Fridge compartment performs fullautomatic defrosting. Water drops and
a frosting up to 7-8 mm can occur
on the inner rear wall of the fridge
compartment while your refrigerator
cools down. Such formation is normal
as a result of the cooling system.
The frost formation is defrosted by
performing automatic defrosting
with certain intervals thanks to the
automatic defrosting system of the rear
wall. User is not required to scrape the
frost or remove the water drops.
• Prepacked commercially frozen
food should be stored in accordance
with the frozen food manufacturer’s
instructions for a frozen food storage
compartment.
• To ensure that the high quality
achieved by the frozen food
manufacturer and the food retailer is
maintained, the following should be
remembered:
1. Put packages in the freezer as quickly
as possible after purchase.
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Water resulting from the defrosting
passes from the water collection
groove and flows into the evaporator
through the drain pipe and evaporates
here by itself.
Check regularly to see if the drain
pipe is clogged or not and clear it with
the stick in the hole when necessary.
Deep freezer compartment does
not perform automatic defrosting in
order to prevent decaying of the frozen
food.
Frost formation in the freezer
compartment must be defrosted
every 6 months. It is recommended to
defrost the ice when the deep freezer
compartment is not filled too much or
is empty. To do this, wrap the frozen
food by paper and keep them in the
coolest place possible or in another
refrigerator if available.
Never use items such as candles,
oil lamps or heaters in your refrigerator
to hasten the defrosting.
Defrosting sprays may contain
liquids and gases that can be harmful
for your refrigerator and health. Be
careful while using such materials.
Do not keep the door of your
refrigerator during cleaning.
Remove the water that
accumulates in the lower container
of the freezer compartment with an
absorbent cloth or sponge.
Dry the freezer compartment
completely and return the temperature
setting button to its previous position.
Operate your refrigerator for 2 hours
while it is empty and its doors are
closed before replacing your food into
the deep freezer.
Placing the food
Egg tray Egg
Stop your refrigerator by means
of the temperature setting button or
unplug the power cord from the outlet.
Place a container filled with hot
water into the freezer compartment
with a smooth pad under it in order to
hasten the defrosting.
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Fridge
compartment
shelves
Fridge
compartment door
shelves
Crisper Vegetables and fruits
Food in pans, covered
plates and closed
containers
Small and packaged
food or drinks (such
as milk, fruit juice and
beer)
ATTENTION! A
• Foodstuff must be divided into
portions according to the family’s daily
or meal based consumption needs.
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• Foodstuff must be packaged in an
airtight manner to prevent them from
drying even if they are going to be kept
for a short time.
Materials necessary for packaging:
• Cold resistant adhesive tape
• Self adhesive label
• Rubber rings
• Pen
Materials to be used for packaging
the foodstuff must be tear-proof and
resistant to cold, humidity, odor, oils
and acids.
Foodstuff to be frozen should not be
allowed to come in contact with the
previously frozen items to prevent their
partial thawing.
You can check the freezing capacity
of your refrigerator from “Technical
Specifications” section in Part 1.
Always follow the values in the tables
for storage periods.
Frozen food must be used immediately
after they are thawed and they should
never be re-frozen.
Rotary storage container
Sliding body shelf can be moved to left
or right in order to allow you place long
bottles, jars or boxes to a lower shelf
(Fig. 1)
You can reach the food that you have
placed into the shelf by grabbing and
turning it from its right edge (Fig.2).
When you want to load or remove it to
clean, turn it by 90 degrees, raise it up
and pull towards yourself (Fig. 3-4).
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6 Maintenance and cleaning
A Never use gasoline, benzene or
similar substances for cleaning
purposes.
B We recommend that you unplug the
appliance before cleaning.
C Never use any sharp abrasive
instrument, soap, household
cleaner, detergent and wax polish for
cleaning.
C Use lukewarm water to clean the
cabinet of your refrigerator and wipe it
dry.
C Use a damp cloth wrung out in
a solution of one teaspoon of
bicarbonate of soda to 600 mls of
water to clean the interior and wipe it
dry.
B Make sure that no water enters the
lamp housing and other electrical
items.
B If your refrigerator is not going to be
used for a long period of time, unplug
the power cable, remove all food,
clean it and leave the door ajar.
C Check door seals regularly to ensure
they are clean and free from food
particles.
C To remove door racks, remove all the
contents and then simply push the
door rack upwards from the base.
Protection of plastic
surfaces
C Do not put the liquid oils or oil-cooked
meals in your refrigerator in unsealed
containers as they damage the
plastic surfaces of your refrigerator. In
case of spilling or smearing oil on the
plastic surfaces, clean and rinse the
relevant part of the surface at once
with warm water.
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7 Recommended solutions for the problems
Please review this list before calling the service. It might save you time and
money. This list includes frequent complaints that are not arising from defective
workmanship or material usage. Some of the features described here may not
exist in your product.
The refrigerator does not operate
• Is the refrigerator properly plugged in? Insert the plug to the wall socket.
• Is power available to the wall socket? If not, please check main power switch
board circuit breaker/fuse. Please reset circuit breaker and if trips again please
contact a qualified electrician.
Condensation on the side wall of the fridge compartment. (MULTI ZONE, COOL
CONTROL ve FLEXI ZONE)
• Very cold ambient conditions. Frequent opening and closing of the door. Highly
humid ambient conditions. Storage of food containing liquid in open containers.
Leaving the door ajar.
• Switching the thermostat to a colder degree.
• Decreasing the time the door left open or using it less frequently.
• Covering the food stored in open containers with a suitable material.
• Wipe the condensation using a dry cloth and check if it persists.
Compressor is not running
• Safety device for compressor may trip during sudden or interrupted power supply.
It may also trip when the refrigerator has been moved.
• Your refrigerator will start running after approximately 10 minutes. Please call the
service agent if your refrigerator does not startup at the end of this period.
• The fridge is in defrost cycle. This is normal for a full-automatically defrosting
refrigerator. Defrosting cycle occurs periodically.
• Your refrigerator is not plugged into the socket. Make sure that he plug is inserted
tightly to the wall socket.
• Are the temperature adjustments correctly made? There is a power failure. Call
your electricity supplier.
The fridge is running frequently or for a long time.
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• The ambient room temperature may be high.This is quite normal.
• The refrigerator may have just been switched on. Allow sufficient cooling time.
• Large amounts of hot food might have been put in the refrigerator recently. Hot
food causes longer running of the refrigerator until they reach the safe storage
temperature.
• Doors might have been opened frequently or left ajar for a long time. The warm
air that has entered into the refrigerator causes the refrigerator to run for longer
periods.
• Freezer or fridge compartment door might have been left ajar. Check if the doors
are properly closed.
• The refrigerator is adjusted to a very low temperature. Adjust the refrigerator
temperature to a warmer degree and wait until the temperature is achieved.
• Door seal of the fridge or freezer may be soiled, worn out, broken or not properly
seated. Clean or replace the seal. Damaged/broken seal causes the refrigerator to
run for a longer period of time in order to maintain the current temperature.
Freezer temperature is very low while the fridge temperature is sufficient.
• The freezer temperature is adjusted to a very cold temperature. Adjust the freezer
temperature to a warmer degree and check.
Fridge temperature is very low while the freezer temperature is sufficient.
• The fridge temperature is adjusted to a very cold temperature. Adjust the fridge
temperature to a warmer degree and check.
Food kept in the fridge compartment drawers are freezing.
• The fridge temperature is adjusted to a very cold temperature. Adjust the fridge
temperature to a warmer degree and check.
Temperature in the fridge or freezer is too warm.
• The fridge temperature is adjusted to a warm setting. Fridge adjustment has an
effect on the temperature of the freezer. Change the temperature of the fridge or
freezer until the fridge or freezer temperature reaches to a desired level.
• The door might be left ajar. Close the door completely.
• Large amounts of hot food might have been put in the refrigerator recently. Wait
until the fridge or freezer reaches the desired temperature.
• Refrigerator might have been plugged in recently. Cooling down of the refrigerator
completely takes to be reach the desired temperature.
A ticking noise is coming from the refrigerator.
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• This noise is coming from the solenoid valve of the refrigerator. Solenoid valve
functions for the purpose of ensuring coolant passage through the compartment
which can be adjusted to cooling or freezing temperatures, and performing cooling
functions. This is normal and is not fault cause.
The operation noise increases when the refrigerator is running.
• The operating performance characteristics o f the refrigerator may change
according to the changes in the ambient temperature. It is normal and not a fault.
Vibrations or noise.
• The floor is not even the refrigerator rocks when moved slowly. Make sure that the
refrigerator has been levelled.
• The noise may be caused by the items put onto the refrigerator. Such items should
be removed from the top of the refrigerator.
There are noises like liquid spilling or spraying.
• Liquid and gas flows happen in accordance with the operating principles of your
refrigerator. It is normal and not a fault.
There is a noise like wind blowing.
• Fans are used in order to allow the refrigerator to cool efficiently. It is normal and not
a fault.
Condensation on the inner walls of refrigerator.
• Hot and humid weather increases icing and condensation. It is normal and not a
fault.
• The doors are ajar. Make sure that the doors are closed completely.
• Doors might have been opened very frequently or they might have been left open
for along time. Open the door less frequently.
Humidity occurs on the outside of the refrigerator or between the doors.
• The weather may be humid. This is quite normal in humid weather. When the
humidity is less, condensation will disappear.
Bad odor inside the refrigerator.
• Inside of the refrigerator must be cleaned. Clean the inside of the refrigerator with a
sponge, warm water or carbonated water.
• Some containers or packaging materials might be causing the smell. Use a different
container or different brand packaging material.
The door(s) is (are) not closing.
• Food packages may prevent the door’s closing. Reposition the packages that are
obstructing the door.
• The refrigerator is not correctly levelled on the floor and it might be rocking when
slightly moved. Adjust the elevation screws.
Crispers are stuck.
• The food might be touching the ceiling of the drawer. Rearrange food in the drawer.
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8 Beko Customer Care
Before you call Beko for service or assistance...
Refer to your User Guide and check the following:
1. Your Appl iance is correctly installed.
2. Your Appliance is connected to power.
3. You are familiar with its normal mode of operation
4. You have read the ‘Recommended solutions for the problems’
If after checking the points above, the problem still exists, please call our Beko
Customer Care hotline as listed below:-
If calling from Australia....
Beko Customer Care and talk to one of our consultants.
Toll Free Toll Free 1300AUBEKO 1300 282 356
Email:Beko.care@Beko.com * Fax: (07) 55493546
If calling from New Zealand....
Beko Customer Care and talk to one of our consultants.
Toll Free 0800NZBEKO 0800 69 2356
Email: Beko.care@Beko.com * Fax: (+617) 55493546
* If you contact us by Email please provide the following details:
Your name and Address
Date of Purchase
Model Number
Serial Number
Complete description of the problem or request
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www.beko.com.au
57 0473 0000/AE
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