Page 1
Freezer
User manual
BZ31 - BSFF 3682
EN /
57 1852 0000/AR
Page 2
Please read these instructions first before using your appliance
Thank you for choosing a Beko appliance.
Please take some time to read this user manual before using your appliance, to
ensure you know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the
appliance is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of this
user manual, and store in a safe location close to the appliance for easy future
reference.
This user manual may also be applicable for several other models. Differences
between models will be listed.
If you have any questions or concerns, please call our contact centre or find
help and information online at www.beko.co.uk
Symbols and their descriptions
This instruction manual contains the following symbols:
C Important information or useful usage tips.
A Wa rni ng a gai nst dan gero us cond itio ns for l ife and prop ert y.
B Warning against electric voltage.
Page 3
CONTENTS
1 Your refrigerator 3
2 Warnings 4
Electrical requirements ........................... 5
Warning! This appliance must be
earthed ..........................................................5
Energy saving tips .....................................6
Compliance with WEEE Directive and
Disposing of the Waste Product: ....... 7
Compliance with rohs directive: .........7
Package information ................................ 7
3 Installation 8
Points to be considered when re-
transporting your refrigerator .............8
Before operating your refrigerator ....8
Electric connection ................................... 8
Disposing of the packaging ...................9
Disposing of your old refrigerator ...... 9
Placing and Installation...........................9
Changing the illumination lamp .......10
Reversing The Doors .............................12
4 Before operating 20
Important Notes : ................................... 20
5 Using your refrigerator 21
Temperature setting button ..............21
Storing the frozen food ........................21
Defrosting .................................................21
LED indicators and control panel ..... 22
6 Maintenance and
cleaning 23
7 Do's and Don'ts 24
EN
2
Page 4
1 Your refrigerator
1
2
2
1. Fast freeze compartment
2. Frozen food compartments
C Figures that take place in this instruction manual are schematic and may not
correspond exactly with your product. If the subject parts are not included in the
product you have purchased, then it is valid for other models.
EN
3
Page 5
2 Warnings
Do not connect your
appliance to the electricity
supply until all packing and
transit protectors have been
removed.
If transported horizontally
leave to stand upright for at
least 4 hours before switching
on to allow compressor oil to
settle
If you are discarding an old
refrigerator with a lock or latch
fitted to the door, disable the
lock/latch, ensure that it is left
in a safe condition to prevent
the entrapment of young
children.
This fridge/freezer must
only be used for its intended
purpose i.e the storing and
freezing of edible foodstuff.
Do not dispose of the
appliance on a fire. At Beko,
the care and protection
of our environment is an
ongoing commitment. This
appliance which is among
the latest range introduced
is particularly environment
friendly. Your appliance
contains non CFC / HFC
natural substances in the
cooling system (Called
R600a) and in the insulation
(Called cyclopentane) which
are potentially flammable if
exposed to fire. Therefore,
take care not to damage, the
cooling circuit / pipes of the
appliance in transportation
and in use. In case of damage
do not expose the appliance
to fire or potential ignition
source and immediately
ventilate the room where the
appliance is situated.
We suggest you contact your
local authority for disposal
information and facilities
available.
To obtain the best possible
performance and trouble free
operation from your appliance
it is very important to carefully
read these instructions.
On delivery, check to make
sure that the product is not
damaged and that all the parts
and accessories are in perfect
condition.
Ensure that the plug remains
readily accessible. Do not use
multiple adapter or extension
cable.
Failure to observe these
instructions may invalidate
your right to free service
during the guarantee period.
Keep ventilation openings, in
the appliance enclosure or in
the built-in structure, clear of
obstruction.
Do not damage the refrigerant
circuit.
Do not use electrical
appliances inside the food
storage compartments of the
appliance, unless they are of
the type recommended by the
manufacturer.
EN
4
Page 6
We suggest you keep these
instructions in a safe place for
easy reference.
This appliance can be used
by children aged from 8 years
and above and persons with
reduced physical, sensory
or mental capabilities or
lack of experience and
knowledge if they have
been given supervision or
instruction concerning use
of the appliance in a safe
way and understand the
hazards involved. Children
shall not play with the
appliance. Cleaning and user
maintenance shall not be
made by children without
supervision.
Children should be supervised
to ensure that they do not
play with the appliance.
Electrical requirements
Before you insert the plug into
the wall socket make sure that
the voltage and the frequency
shown on the rating plate inside
the appliance corresponds to
your electricity supply.
Rating label is on the left hand
side of fridge inner liner.
We recommend that this
appliance be connected to the
mains supply via a suitable
switched and fused socket. The
appliance must be positioned
so that the plug is accessible.
WARNING:
When positioning the
appliance ensure the supply
cord is not trapped or damaged.
Should the mains lead of the
appliance become damaged or
should it need replacing at any
time, it must be replaced by a
special purpose made mains
lead which can only be obtained
from a Beko authorised service
agent.
Warning! This appliance
must be earthed
If the fitted moulded plug is
not suitable for your socket,
then the plug should be cut
off and an appropriate plug
fitted. Destroy the old plug
which is cut off as a plug with
bared cord could cause a shock
hazard if inserted into a socket
elsewhere in the house.
The moulded plug on this
appliance incorporates a 13
A fuse. Should the fuse need
to be replaced an ASTABEAB
approved BS 1362 fuse of the
same rating must be used. Do
not forget to refit the fuse
cover. In the event of losing the
fuse cover the plug must not be
used until a replacement fuse
cover has been fitted.
Colour of the replacement
fuse cover must be the same
colour as that visible on the pin
face of the plug. Fuse covers
are available from any good
electrical store.
EN
5
Page 7
Important! Fitting A
Different Plug
1. As the colours of the wires
in the mains lead of this
appliance may not correspond
with the coloured markings
identifying the terminals in
your plug proceed as follows:
(See diagram).
2. Connect the green-yellow
or green (Earth) wire to the
terminal in the plug marked
‘E’ or with the symbol or
coloured green and yellow or
green.
3. Connect the blue (Neutral)
wire to the terminal in the plug
marked ‘N’ or coloured black.
4. Connect the brown (Live) wire
to the terminal in the plug
marked ‘L’ or coloured red.
5. With alternative plugs a 13
A fuse must be fitted either
in the plug or adaptor or in
the main fuse box. If in doubt
contact a qualified electrician.
OR
6mm.
L
32mm.
BROWN
OR
RED
22mm.
6mm.
CORD GRIP
12mm.
6mm.
FUSE
FITTED WITH
CARTRIDGE FUSE
FIT BS 1362 REPLACEMENT
BS 1362 13A FUSE ALWAYS
GREEN &
YELLOW
GREEN
N
BLUE
OR
BLACK
Energy saving tips
1. Ensure your appliance is
installed in a well ventilated
area.
2. Ensure the time between
buying chilled/frozen food
and placing them in your
appliance is kept at minimum,
particularly in summer. We
recommend you use a cool
bag or a special carrier bag to
carry perishable food.
3. Do not leave the door (s) of
your appliance open longer
than necessary and ensure
they are closed properly after
each opening.
4. Defrost frozen food in the
fridge compartment, so that
frozen food acts as an ice pack
to assist cooling in the fridge.
5. Energy consumption of this
appliance is measured while
freezer compartment is
loaded without use of top
shelf lid and the drawers
except the bottom drawer.
It is advised that freezer
compartment is loaded
without use of drawers except
the bottom drawer in order
to achieve maximum loading
capacity.
EN
6
Page 8
Compliance with WEEE
Directive and Disposing of
the Waste Product:
This product complies
with EU WEEE
Directive (2012/19/
EU). This product
bears a classification
symbol for waste
electrical and electronic
equipment (WEEE).This product
has been manufactured with
high quality parts and materials
which can be reused and are
suitable for recycling. Do not
dispose of the waste product
with normal domestic and other
wastes at the end of its service
life. Take it to the collection
center for the recycling of
electrical and electronic
equipment. Please consult your
local authorities to learn about
these collection centers.
Package information
Packaging materials of the
product are manufactured
from recyclable materials in
accordance with our National
Environment Regulations. Do
not dispose of the packaging
materials together with the
domestic or other wastes. Take
them to the packaging material
collection points designated by
the local authorities.
Compliance with rohs
directive:
The product you have
purchased complies with EU
RoHS Directive (2011/65/EU).
It does not contain harmful and
prohibited materials specified
in the Directive.
EN
7
Page 9
3 Installation
BPlease remember that the
manufacturer shall not be held
liable if the information given in the
instruction manual is not observed.
Points to be considered
when re-transporting your
refrigerator
1. Your refrigerator must be
emptied and cleaned prior to any
transportation.
2. Shelves, accessories, crisper
and etc. in your refrigerator must be
fastened securely by adhesive tape
against any jolt before repackaging.
3. Packaging must be adequate
and the rules of transportation
printed on the package must be
followed.
Please do not forget…Every recycled
material is an indispensable source
for the nature and for our national
resources.
If you wish to contribute to recycling
the packaging materials, you can
get further information from the
environmental bodies or local
authorities.
Before operating your
refrigerator
Before starting to use your refrigerator
check the following:
1. Is the interior of the
refrigerator dry and can the air
circulate freely in the rear of it?
2. Clean the interior of the
refrigerator as recommended in the
“Maintenance and cleaning” section.
3. Plug the refrigerator into the
wall outlet. When the fridge door is
open, the fridge compartment interior
light will come on.
4. You will hear a noise as the
compressor starts up. The liquid and
gases sealed within the refrigeration
system may also give rise to noise,
even if the compressor is not running
and this is quite normal.
5. Front edges of the refrigerator
may feel warm. This is normal. These
areas are designed to be warm to
avoid condensation
Electric connection
Connect your product to a grounded
socket which is being protected by a
fuse with the appropriate capacity.
Important:
The connection must be in
compliance with national
regu lations.
The power cable plug must be easily
accessible after installation.
The specified voltage must be equal
to your mains voltage.
Extension cables and multiway
plugs must not be used for
connection.
BA damaged power cable must be
repl aced by a qualifie d ele ctric ian.
BProduct must not be operated before
it is repaired! There is danger of
electric shock!
EN
8
Page 10
Disposing of the packaging
The packing materials may be
dangerous for children. Keep the
packing materials out of the reach
of children or dispose of them by
classifying them in accordance with
the waste instructions. Do not dispose
of them along with the normal
household waste.
The packing of your refrigerator is
produced from recyclable materials.
Disposing of your old
refrigerator
Dispose of your old refrigerator
without giving any harm to the
environment.
You may consult your authorised
dealer or waste collection center of
your municipality about the disposal
of your refrigerator.
Before disposing of your refrigerator,
cut out the electric plug and, if there
are any locks on the door, make
them inoperable in order to protect
children against any danger.
4. Place your refrigerator on an
even floor surface to prevent jolts.
5. This appliance is equipped with
'Freezer Guard' which ensures that at
the advised setting [4 - four on the
control] the frozen food in the freezer
will not defrost even if the ambient
temperature falls as low as -15 °C. So
you may then install your appliance
in a garage or an unheated room
without having to worry about frozen
food in the freezer being spoilt.
Placing and Installation
1. Install your refrigerator to a
place that allows ease of use.
2. Keep your refrigerator away
from heat sources, humid places and
direct sunlight.
3. There must be appropriate air
ventilation around your refrigerator
in order to achieve an efficient
operation. If the refrigerator is to be
placed in a recess in the wall, there
must be at least 5 cm distance with
the ceiling and at least 5 cm with
the wall. If the floor is covered with a
carpet, your product must be elevated
2.5 cm from the floor.
EN
9
Page 11
Important
Installation Instructions
1. To avoid a hazard due to
instability of the appliance, it must
be fixed in accordance with the
instructions.
2. Do not operate this appliance
unless installed to furniture.
3. The appliance should be
located on a smooth surface. The
four front and back feet can be
adjusted as required. To ensure that,
your appliance is standing upright
adjust the four front and back feet by
turning clockwise or anti-clockwise,
until the product is in firm contact
with the floor. Correct adjustment of
feet avoids excessive vibration and
noise.
4. Refer to «Cleaning and Care»
section to prepare your appliance for
use.
To avoid any loss in performance, air
channels should not be obstructed.
Minimum distance between the wall
and the appliance must be at least 10
mm.
5. The appliance must be
protected against rain, moisture and
other atmospheric influences.
Important: Care must be taken
while cleaning / carrying the
appliance to avoid touching the
bottom of the condenser metal wires
at the back of theappliance as you
might injure your fingers and hands
Important:This appliance is not
designed for stacking with any other
appliance.When positioning your
appliance, take care not to damage
your flooring, pipes,wall coverings etc.
Changing the illumination
lamp
To change the Bulb/LED used for
illumination of your refrigerator, call
your AuthorisedService.
The lamp(s) used in this appliance
is not suitable for household room
illumination. The intended purpose
of this lamp is to assist the user to
place foodstuffs in the refrigerator/
freezer in a safe and comfortable
way.The lamps used in this appliance
have to withstand extreme physical
conditions such as temperatures
below -20 °C.
(only chest and upright freezer)
10
EN
Page 12
30 mm
To avoid any loss in performance, air suction channels should not be
obstructed. (140 cm2)
Minimum distance between the wall and the appliance must be at least 30
mm.
40 mm 40 mm
30 mm
Appliance
EN
11
Wall
Page 13
Reversing The Doors
Follow the step by step instructions
and the diagram below. Numbers in
brackets refer to diagrams.
1. Switch off at the socket outlet
and pull out the mains plug.
2. Remove all food, loose items
and fittings from inside the appliance
and door shelves.
3. Unscrew the bolts and remove
the upper and bottom hinges from
the cabinet and door. (1) (2)
4. Remove stoppers. (3) (4)
5. Fit the stoppers on the
opposite side. (5) (6)
6. Reposition the upper hinge on
the opposite side as bottom hinge (7)
7. Reposition the bottom hinge
on the opposite side as upper hinge.
(8) Locate the door and tighten the
bolts fixing the door.
12
EN
Page 14
EN13EN14EN15EN16EN17EN18EN19EN
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
4 Before operating
Final Check
Before you start using the freezer
check that:
1. The feet have been adjusted
and the product is level.
2. The interior is dry and air can
circulate freely at the rear.
3. Clean the interior as
recommended under "CLEANING AND
CARE."
4. Insert the plug into the
wall socket and switch on the
electricity supply. Avoid accidental
disconnection by taping over the
switch.
5. You will hear a noise as the
compressor starts up. The liquid and
gases sealed within the refrigeration
system may also give rise to noise,
whether the compressor is running
or not which is quite normal.
6. Front edges of the cabinet
may feel warm. This is normal. These
areas aredesigned to be warm to
avoid condensation.
7. Do not load the appliance
immediately it is switched on. Wait
until the correct storage temperature
has been reached. We recommend
that you check the temperature
with an accurate thermometer
(see; Temperature Control and
Adjustment).
Important Notes :
1. If there is a power failure do
not open the door. Frozen food should
not be affected if the failure lasts
for less than 19 hours. If the failure is
longer, then the food should be
checked and either eaten immediately
or cooked and then re-frozen.
2. If you find the freezer door
difficult to open just after you have
closed it, don't worry. This is due to the
pressure difference which will equalise
and allow the door to open normally
after a few minutes.
3. Always wrap food using a
suitable packaging material before
storing in your appliance to avoid
contact with the appliance surface and
food remains for hygiene reasons.
4. The appliance may go OFF when
the thermostat is adjusted below MIN.
position. When the green indicator
light is OFF, the appliance is turned
OFF also.
Once it is turned OFF (even for
defrosting), please adjust the
thermostat somewhere above MIN to
be sure that it is turned ON again. When
the appliance is turned ON, the green
indicator will light up.
20
Page 22
5 Using your refrigerator
Temperature setting
button
The interior temperature of your
refrigerator changes for the following
reasons;
Seasonal temperatures,
Frequent opening of the door and
leaving the door open for long
periods,
Food put into the refrigerator
without cooling down to the room
temperature,
The location of the refrigerator in
the room (e.g. exposing to sunlight).
You may adjust the varying interior
temperature due to such reasons by
using the thermostat. If the ambient
temperature is higher than 32°C, turn
the thermostat button to maximum
position.
Storing the frozen food
Prepacked commercially frozen
food should be stored in accordance
with the frozen food manufacturer's
instructions for a frozen food
storage compartment.
The freezing area is marked with
symbol on the door liner.
To ensure that the high quality
achieved by the frozen food
manufacturer and the food retailer is
maintained the following should be
remembered:
1. Put packets in the freezer as
quickly as possible after purchase.
2. Do not exceed "Use By", "Best
Before" dates on the packaging.
3. Please note that drawers,
baskets, flaps, trays are all removable.
Defrosting
Defrost twice a year or when a
frost layer of around 7 mm (1/4") has
formed.
To start defrosting procedure turn
the thermostat to zero position
(Alternatively you may switch off the
freezer at the socket outlet and pull
out the mains plug.)
All food should be wrapped in several
layers of newspaper and stored in a
cool place (e.g. fridge or larder).
Remove all freezer drawers.The
special defrost collection basin
collects the defrost water. Therefore
defrosting can be conducted without
mess.
Containers full of warm water may
be placed carefully in the freezer to
speed up the defrosting.
Do not use pointed or sharp edged
objects such as knives, forks to remove
the frost.
Never use hairdryers, electrical
heaters and other similar electrical
appliances for defrosting.
When defrosting has finished,
sponge out any defrost water which
collects at the bottom of the freezer
and dry the interior thoroughly. Turn
the thermostat to mid point. Close
the freezer door. Insert the plug into
the wall socket and switch on the
electricity supply. Don't forget to tape
over the switch to avoid accidental
disconnection.
21
EN
Page 23
12 5 4 3
LED indicators and control
panel
LED indicators in the front section of
your refrigerator are intended to help
you in monitoring the operation of
your appliance.
Keep your food in the refrigerator in a
safe manner by monitoring and using
these LEDs and controls as explained
below:
Fast Freeze Button (1):
Used to freeze the food fast.
Compressor may not operate
immediately but after some time after
the control is pressed and this is quite
normal.
Thermostat Setting Control (2):
Used to set your refrigerator
between minimum and maximum
values.
Orange LED (3):
Lights up when the fast freeze
button on the LED panel is pressed. In
this case, your refrigerator operates
continuously.
Press the button again when the
food you would like to fast freeze
comes to the desired temperature and
the orange LED will turn off.
Green LED (4):
Lights up continuously after plugging
in your refrigerator.
Red LED (5):
It warns you by lighting up
continuousl if not enough cooling
effect is obtained, when the door
remains open for a long time and
when excessive food is loaded.
If the red LED lights up continuously
when the conditions stated in the
adjacent column do not exist, then call
our Authorized Service.
22
EN
Page 24
6 Maintenance and cleaning
We recommend that you switch off
the appliance at the socket outlet
and pull out the mains plug before
cleaning.
Never use any sharp abrasive
instrument, soap, household
cleaner, detergent and wax polish
for cl ean in g.
Use luke warm water to clean the
cabinet of the appliance and wipe it
dry.
Use a damp cloth wrung out in
a solution of one teaspoon of
bicarbonate of soda to one pint of
water to clean the interior and wipe
it dry.
Excess deposit of ice should be
removed on a regular basis using
the handle of a spoon. Large
accumulation of ice will impair the
performance of the freezer.
If the freezer is not going to be used
for a long period of time switch it
off,remove all food, clean it and leave
the door ajar.
To remove a drawer, pull it as far as
possible, and then tilt it upwards,
and then pull it out completely.
Any dust that gathers on the
condenser, which is located at
the back of the freezer, should be
removed once a year with a vacuum
cleaner.
Check door seals regularly to ensure
they are clean and free from food
particles..
Never :
Clean the worktop with unsuitable
material; eg petroleum based
products.
Subject it to hot temperatures in any
way, Scour, rub etc., with abrasive
material.
ANever use cleaning agents or water
that contain chlorine to clean the
outer surfaces and chromium coated
parts of the product. Chlorine causes
corrosion on such metal surfaces.
23
EN
Page 25
7 Do's and Don'ts
Do- Clean your appliance regularly
(See “Cleaning and Care”)
Do- Keep raw meat and poultry
below cooked food and dairy products.
Do- Take off any unusable leaves on
vegetables and wipe off any soil.
Do- Leave lettuce, cabbage, parsley
and cauliflower on the stem.
Do- Wrap cheese firstly in
greaseproof paper and then in a
polythene bag excluding as much air
as possible. For best results take out
of the fridge compartment an hour
before eating.
Do- Wrap raw meat and poultry
loosely in polythene or aluminium foil.
This prevents drying.
Do- Wrap fish and offal in polythene
bags.
Do- Wrap food which have a strong
odour or can dry out in polythene
bags, aluminium foil or place in an
airtight container.
Do- Wrap bread well to keep it fresh.
Do- Chill white wines, beer, lager and
mineral water before serving.
Do- Check contents of the freezer
every so often.
Do- Keep food for as short a time as
possible and adhere to “Best Before”,
“Use by” etc. dates.
Do- Store commercially frozen food
in accordance with the instructions
given on the packets that you buy.
Do- Always choose high quality fresh
food and be sure it is thoroughly clean
before you freeze it.
Do- Prepare fresh food for freezing
in small portions to ensure rapid
freezing.
24
Do- Wrap all food in aluminium foil
or freezer quality polythene bags and
make sure any air is excluded.
Do- Wrap frozen food when you buy
it and put it in to the freezer as soon
as possible.
Do- Defrost food in the fridge
compartment.
Do- Remove ice cream from the
freezer 10-20 minutes before serving.
Don’t- Store bananas in your fridge
compartment.
Don’t- Store melon in your fridge. It
can be chilled for short periods as long
as it is wrapped to avoid it flavouring
other food.
Don’t- Store poisonous or any
dangerous substances in your
appliance. It has been designed for the
storage of edible foodstuffs only.
Don’t- Consume food which has
been stored for an excessive time in
the fridge.
Don’t- Store cooked and fresh food
together in the same container. They
should be packaged and stored
seperately.
Don’t- Let defrosting food or food
juices drip onto food.
Don’t- Leave the door open for long
periods as this will make the appliance
more costly to run and cause excessive
ice formation.
Don’t- Put hot food into the
appliance. Let it cool down first.
Don’t- Put liquid-filled bottles or
sealed cans containing carbonated
liquids into the freezer as they may
burst.
Don’t- Exceed the maximum freezing
loads (6 kg in any 24 hours) when
freezing fresh food.
EN
Page 26
Don’t- Give children ice-cream and
water ices direct from the freezer. The
low temperature may cause ‘freezer
burns’ on lips.
Don’t- Freeze fizzy drinks.
Don’t- Try to keep frozen food which
has thawed, it should be eaten within
24 hours or cooked and refrozen.
Don’t- Remove items from the
freezer with wet hands.
Don’t- Close the freezer door before
placing the compartment cover in its
place.
Don’t- Leave frozen food at room
temperature to thaw; the best way to
defrost food is to put it in the fridge
to thaw slowly. Make sure you avoid
defrosting food or food juices drip
onto other food.
Problem Solvıng
If the appliance does not operate
when switched on, check whether:
The plug is inserted properly in the
socket and that the power supply
is on. (To check the power supply
to the socket, plug in another
appliance)
The fuse has blown/circuit breaker
has tripped/main distribution switch
has been turned off.
The temperature control has been
set correctly and not to “0” (OFF)
New plug is wired correctly if you
have changed the fitted moulded
plug.
If the appliance is still not operating
after the above checks, please refer
to the section on “How To Obtain
Service”.
Please ensure that above checks
have been made as a charge will be
made if no fault is found.
25
EN
Page 27
BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE
TERMS AND CONDITIONS
Your new Beko product is guaranteed against faulty materials, defective
components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the
product, and lasts for a period of twelve (12) months unless Beko plc (the
“Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have purchased an American style Fridge freezer, the standard guarantee
starts from the date of original purchase of the product, and lasts for a period of
twenty four (24) months unless Beko plc (the “Manufacturer”) agrees to extend
the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including how
long it is valid), please contact your retailer or our contact centre on
0333 207 971(UK and Northern Ireland) or 01 862 3411 (Republic of Ireland)
This guarantee does not in any way diminish or affect your statutory rights
in connection with the product. This guarantee is in addition to your statutory
rights as a consumer. If you have any questions about these rights, please contact
the retailer from which you purchased the product. In certain circumstances, it
is possible that your statutory rights may offer additional or higher levels of
protection than those offered under the terms of this guarantee.
What is covered by this guarantee?
Repairs to the product required as a result of faulty materials, defective
components or manufacturing defects.
Fun cti onal rep lace ment pa rts to repa ir a pro duc t.
The costs of a Beko Approved Engineer to carry out the repair.
What is not covered?
Tr a n s i t a n d d e l i v e r y d a m a g e .
Cabinet or appearance parts, including but not limited to control knobs, flaps
and handles.
Accessories and/or consumable items including but not limited to ice trays,
scrapers, cutlery baskets, filters and light bulbs.
Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Beko
Approved Engineer (the “Engineer”).
- Installation or use of a product where such installation or use fails to
meet the requirements contained in this guarantee or the User Instructions
Booklet.
26
EN
Page 28
Repairs to a product operated at any time on commercial or non-residential
household premises (unless we have previously agreed to the installation
environment).
This guarantee is limited to the cost of repairing the product. To the extent
permitted by law, the Manufacturer does not accept and will not be held liable
for any financial loss incurred in connection with the failure of any product to
operate in accordance with the expected standards. Such financial loss includes
but is not limited to loss arising from:
Time taken off work.
Damaged food, clothing or other items.
Meals taken at restaurants or from takeaways.
General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if the product is installed or is
used in commercial or non-residential domestic household premises, unless we
have previously agreed to the installation environment.
3. The product must be correctly installed, located and operated in
accordance with the instructions contained in the User Instructions Booklet
provided with your product.
4. Professional installation by a qualified Electrical Domestic Appliance
Installer is recommended for all Washing Machines, Dishwashers and Electric
Cookers (as incorrect installation may result in you having to pay for the cost of
repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas
Networks Ireland for Republic of Ireland) registered gas installer.
6. This guarantee is given in respect of products purchased and used within
the United Kingdom and the Republic of Ireland.
7. This guarantee is effective from the initial date of purchase of a new
product from an authorised retailer and will be void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is
purchased as a “second”).
9. Possession of a copy of these terms and conditions does not necessarily
mean that a product has the benefit of this guarantee. If you have any
questions, please call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its
staff or representatives are subjected to physical or verbal abuse in the course
of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a
chargeable basis only.
27
EN
Page 29
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a
repair. Where a replacement is offered, this would normally be an identical model
but when this is not possible, a model of similar specification will be provided.
The Manufacturer will cover the costs and arrange for the delivery of the new
product and for the return of the old product. Any costs related to disconnecting
the faulty product and installing the replacement product will not be borne by
the Manufacturer unless previously agreed to in writing. The original guarantee
will continue to apply to the replacement product; the new product will not come
with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the Manufacturer
but cannot be guaranteed. Whilst our Engineers will endeavour to minimize
inconvenience and to meet requests for specific timed appointments, this
cannot be guaranteed. We will not be liable for delays or if it is unable to carry
out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is
covered by this guarantee with a proof of purchase. The Manufacturer reserves
the right to charge for the reasonable cost of any service call if:
Yo u c a n n o t p r o v i d e e v i d e n c e t h a t y o u r p r o d u c t i s c o v e re d b y t h i s g u a r a n t e e .
Where a service call has been made and the engineer finds that there is no fault
with your product.
That your product has not been installed or operated in accordance with the
User Instructions Booklet.
That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
For m iss ed ap po int men ts .
Payment of these costs are due immediately upon the Engineer providing you
with an invoice. The Manufacturer reserves the right to terminate the guarantee
if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed
by English law and subject to the English Courts, save where you live in another
part of the United Kingdom, in which case the law and courts of that location will
apply.
EN
28
Page 30
If you are resident in the Republic of Ireland, this guarantee will be governed by
Irish law and the Irish courts will have jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent,
Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration
number 02415578
BEKO UK AND IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS
AND CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it
within 90 days of purchase by completing the online registration form, then
the standard 12 month guarantee will be extended to 24 months, under the
same terms and conditions as detailed in our Standard Guarantee Terms and
Conditions.
BEKO UK AND IRELAND PROSMART INVERTER MOTOR GUARANTEE
TERMS AND CONDITIONS
This 10 year guarantee relates to Beko products that feature the
ProSmart Inverter Motor.
The ProSmart Motor guarantee terms and conditions are in addition to our
Standard guarantee terms and conditions detailed in the previous section.
In order to activate the 10 year guarantee you MUST register the
appliance within 90 days of the original purchase date. You can
register by first visiting Beko.co.uk/register and by following the
online instructions.
Beko Free standing appliances come with a 12 month parts and labour
guarantee as standard,
Beko Built-in appliances come with a 12 month parts and labour guarantee as
standard. This is extended to 24 months, free of charge, upon registration of
the appliance. When you register your appliance for additional guarantee, you
will automatically activate the ProSmart Motor 10 year guarantee. You do not
need to register twice. (beko.co.uk/guarantee-terms).
To make a claim against your Beko ProSmart Inverter Motor Guarantee (the
“Guarantee”), all customer and product details must be registered with Beko plc
using the procedure outlined below.
EN
29
Page 31
1. This extra 9 years (for free standing appliances) or 8 years (for built-in
or integrated appliances) guarantee is only effective after the expiration of the
standard manufacturer’s guarantee.
2. It is only valid for the ProSmart Inverter motors of selected washing
machines, washer-dryers, tumble dryers and dishwashers. It does not cover
any labour charge or any other components of the product. In addition, it is
only valid for one replacement of the ProSmart motor during the extra 9-year
(for free standing appliances) or 8 year (for built-in appliances) guarantee
period.
3. To activate your guarantee, you MUST register your appliance within 90
days of the original purchase date, by visiting beko.co.uk/register.
4. Customers will receive a unique reference code as proof of guarantee
validation by email or post, which must be quoted at the time of a claim being
made.
5. Any repair/replacement of the ProSmart Inverter motor must only be
carried out by an authorised Beko Service Agent (the “Service Agent”).
6. Labour for the repair/replacement of the ProSmart Inverter motor is not
included in this guarantee and is chargeable directly by the Service Agent.
7. Any additional components fitted to the product at any time will not be
covered by this guarantee and will be chargeable directly by the Service Agent.
8. The guarantee is not transferable and cannot be exchanged for cash.
9. There are no alternative or additional offers to this Guarantee.
10. The guarantee is exclusive of the manufacturer’s standard guarantee
11. The Terms and Conditions shown above are in addition to the standard
terms and conditions of your product guarantee. Please read and refer to such
Terms and Conditions when making any claim.
12. We may use the information you provide for marketing purposes and
to analyse your purchasing preferences. We may keep your information for a
reasonable period for these purposes in accordance with the applicable Data
Protection Laws and General Data Protection Regulations (GDPR). You can opt
into this service during the registration process. Further details are available at
http://www.beko.co.uk/cookie-and-privacy.
13. These Terms and Conditions are governed by the laws of England and
Wales; manufacturer: Beko plc, Beko House, 1 Greenhill Crescent, Watford
WD18 8QU. Company Registration Number: 02415578.
30
EN
Page 32
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe
place; you will need to have this documentation available should the product
require attention under guarantee.
Please take a few moments to complete the details below, as you will need this
information when you call us, or to use our online services. When you call us you
may be required to input your serial number into your telephone keypad. For
help please visit beko.co.uk/support/model-finder
The product model number is printed on the Operating Instruction Booklet /
User guide
The product model and serial number is printed on the Rating Label affixed to
the appliance.
The Retailer (Purchased from) and Date of purchase will be printed on your
purchase receipt or other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid
proof of purchase is required for requesting service under guarantee.
Model number Serial number Purchased from Date of purchase
For service under guarantee or for product advice please call our
Contact centre
Before requesting service please check the troubleshooting guide in the
Operating Instructions booklet, as a charge may be levied where no fault is
found, and even though your product may still be under guarantee.
After arranging service the area around the product must be easily accessible
to the Engineer, without the need for cabinets or furniture to be removed or
moved.
It is your responsibility to ensure our Engineers have a clean and safe
environment to carry out any repairs.
Please have your Model number and Serial number available when you call us,
as you may be required to input your serial number into your telephone keypad
during your call.
EN
31
Page 33
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic
numbers 01 or 02, and are charged at the basic rate. Calls from landlines and
mobiles are included in free call packages but please check with your telephone
service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions
contained within the extended guarantee agreement document, otherwise
please call us using the appropriate number above, where service can be
obtained at a charge.
Should you experience any difficulty in obtaining service please call us on 0333
207 9710 or 01 862 3411
Contact us though our website
Send us a secure message through our online contact us form. Please visit our
website, click Contact Us and choose a product support topic from the list of
options. Complete the required details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of
Ireland visit beko.ie/register.
EN
32
Loading...