Page 1
1. Account registration
1.1 Registration
1.2 Forgot password
2. Using bluegogo
2.1 The bluegogo difference
2.2 Unlocking your bluegogo bike
2.3 Locking your bluegogo bike
2.4 Reserving your bluegogo bike
User Manual
3. Returning the bike
3.1 Parking your bluegogo bike correctly
4. Deposits and charges
4.1 Deposit
4.2 How long will the deposit take to be returned to your account
4.3 Charges
4.4 Do I need to pay if the bike is stolen
5. Payment methods
6. Your bluegogoscore
Page 2
6.1 What is a bluegogo score
6.2 How your bluegogo score works
7. Encountering issues using your bluegogo bike
7.1 Unable to unlock your bike
7.2 Issues with the lock
7.3 Issues during your ride
7.4 Still being charged after your bike is locked?
8. Where to ride your bluegogo bike
9. Safety
9.1 Safety checking your bluegogo bike
9.2 How old do you have to be to ride bluegogo
9.3 Do I need a helmet?
9.4 Navigating the streets safely
9.5 What should I do if I am involved in an accident?
10. Rides
10.1 Riding History
10.2 Sharingyour ride on social media
11. Inviting friends to bluegogo
Page 3
11.1 Sharing bluegogo with friends
11.2 Your rewards
12. Promo coupons
12.1 What are promo coupons
12.2 How are these promotions applied in your ride
13. Complaints and reporting
Page 4
1. Account registration
1.1 Registration
First, enter your email address on the registration page. Click "send the verification code" and enter the
verification code sent to your email address provided. After your email has been verified, set your
password to complete your registration.
If you encounter any issues with r egistering, check:
1. Whether the email address has already been registered
2. Whether the email address is correct
Page 5
3. Whether the verification code is correct
1.2 Forgot password
Enter your email address on the login page and click “forgot password”. Once you have received the
verification code, enter it into the bluegogo app. Once you have been verified, enter your new password.
2. Using bluegogo
2.1 The bluegogo difference
bluegogo is a whole new way to navigate the city and campuses and e njoy the experience of cycling.
Everything needed to enjoy your ride is controlled through the bluegogo mobile app. Search, reserve,
unlock and pay within the app and then lock the bike with the bu tton located on the smart lock at the rear
of the bike. This will send a notification to the app once your ride is complete and you will hear a tone
indicating as such. There is no need to find a docking station due to the smart locking system, giving you
much more flexibility with your ride. The cost of using bluegogo is just $0.99 for every 30 minutes - no
yearly membership or registration fee is required. A $99 deposit (see section 4 for more information about
deposits) will be activated when you take your first bluegogo trip.
Detailed accounts of all your trips, distance covered, paths taken, total cost, calories burned, CO2
emission saved and other information is all r ecorded for you to look back on.
2.2 Unlocking your bluegogo bike
Once the bike is reserved, find the bike as shown on the map. Once found, unlock the bike by scanning
the QR code with the in-app scanner (QR code is located on the rear fender or the center of the handle
bar). Alternatively, click the button on the top-right corner in the unlock page and type in the bike number
(bike number can be found under the QR code or on the chain guide).
2.3 Locking your bluegogo bike
Once your ride is complete, please park the bike in a public bicycle parking area (see section 3 for more
information about where to park). On the rear wheel where the smart lock is located, there is a small
lever/button. Once locked, you will hear a prompt tone indicated the bike is locked and your ride will
Page 6
automatically end. It may take up to three minutes for this transaction to complet. The price will be
calculated based on time of locking.
2.4 Reserving your bluegogo bike
Go to the map on bluegogo app home page to search around you for the nearest bike. Select a bike and
reserve it through the app, which will keep it for you for 15 minutes. Find y our bike as shown on the map
and once you unlock the bike, your trip will start. Making a reservation is free and a single appointment
will be valid for 15 minutes.
3. Returning the bluegogo bike
3.1 Parking your bluegogo bike correctly
when you are done, please park th e bluegogo bike in any bluegogo parking station.During the
usage, please park in the city designated public bike racks，and do not obstruct vehicle, bike or
pedestrian traffic.
*in San Francisco
please make sure to pick-up and return the bike only to one of the bluegogo parking stations：
check the stations
Our team will be working on bringing you more stations, and we will keep you updated.
4. Deposit and Charges
4.1 Deposit
The $99 deposit will serve for the duration of your use of bluegogo. To start using bluegogo, you are
required to pay the refundable deposit first. You can request a refund of your deposit, which w ill be
returned to the payment method used to make the initial deposit. After your r efund request, you are not
able to use bluegogo until you pay the deposit again. When the amount of credit (see section 5 for more
information about the credit) is 0, your account will be frozen and you are not able to get refunded. The
deposit encourages responsible handling of bluegogo bikes and ensures we can maintain a top quality
service.
4.2 How long will the deposit take to be returned to your account?
Page 7
Your deposit will be held until you request a refund or cancel your bluegogo account. The deposit helps
us encourage responsible riding and keeping them system working to improve the experience for
everyone. We’ll submit any refund request to your bank immediately. You will then receive the the refund
in your account approximately 5–10 business days after the date on which the refund was requested
based on your bank.
4.3 Charges
At bluegogo we charge a flat ra te of $0.99 for every 30 minutes with no maximum time. We don’t charge
any membership fees.
Dynamic charges:
We will make pricing adjustments (both up and down) for certain areas based on weather conditions and
marketing promotions. All prices will be clear at the time of reserving.
4.4,DoIneedtopayifthebikeisstolen?
You only have to pay if you did not lock the bike, resulting in the bike being stolen. You are only
responsibleforthe bike during the durationof your ride.
5. Payment methods
Currently, we only accept major credit/debit cards, such as Visa, MasterCard, American Express.
6. Your bluegogo score
6.1 What is a bluegogo score?
bluegogo uses an independent score system to indicate a user’s loyalty and responsibility level; the
higher score you have, the more privilege you will have in the future.
The calculation of credits is based on user’s riding times, riding behaviors, effective feedback and bike
maintenance.
Page 8
6.2 How your bluegogo score works
Below is a list of actions which will effect your bluegogo score
bonus behaviors points
rentabikeandfinisharide +1
submit photos to reportimproper bike use +1
inviting friends to join bluegogo (after they take their first ride) +1
report any bike issues to customer service +2
Misconducts points
More than 10 cancellations per day -2
Locking the bike outside of the operation area -10
*Illegally parking a bluegogo bike -20
abandoning the bike when facing fines All score deducted
Not locking the bike, resulting in it being stolen All score deducted
Using private locks on the bike All score deducted
Deliberately damaging thebike All score deducted
**Moving the bikeillegally whilelocked (>50m) All score deducted
*Illegal parking：Please refer to section 3 to find out where to park your bluegogo bike. Parking in a
location which will result in a city fine or parking in places where others cannot access will be defined as
illegally parking.
**Illegal moving of a locked bike：Moving your bluegogo bike slightly while locked will not be defined as
illegally moving. You can move your bike as you wish while it is in ride mode and unlocked. Moving a
bluegogo bike more than 50 meters away without unlocking will be defined as illegally moving.
Each user starts with 100 bluegogo score:
When the score reaches 0, the account will be frozen and your deposit will not be refunded.
The current bluegogo score can be checked on your profile page of the bluegogo app
If you think a score has been wrongly deducted, you can file a report within the bluegogo app or email the
customer service team and we will be happy to check the case out.
7. Issues using your bluegogo bike
Page 9
7.1 Unable to unlock your bike?
g
y
y
g
y
g
If the app prompts a “failure to unlock” messa
e, please check
o whether your phone is in service
o if you have adequate 3G, 4G or WIFI reception
o If none of these issues are applicable, please report the problem to customer service. Try
another bike and we will resolve the issue as soon as possible
o If the app prompts a "bike is reserved” message, the bike has been reserved by another
user. Please try another bike
o If the app prompts an "upgrading” m essage, the bike is under maintenance. Please try
another bike
o If you find a private lock is on a bluegogo bike, preventing you from unlocking a bike,
please report the issue to customer service through the app and then we will arrange
maintenance as soon as possible. Your score will increase for doing so
7.2 Issues with the lock
If the lock on your bluegogobike is not functioningcorrectly, try shakingthelockcatch located on the
back wheel and try again. If this does not work, please report the issue within the a pp, and our customer
service team will address it and adjust the trip charges accordingly.
7.3 Issues during your ride
If you encounter any issues with the bike that would affect your trip, please stop immediately and put the
bike back in a public parking area. Then report the problem to customer service and we will repair the
bike as soon as possible. You will not be charged for the ride.
7.4 Still being charged after your bike is locked?
If you find that you are still being charged after you have completed a ride:
Check if
ou have locked the bike correctly. You will hear a sound from the bike indicatingit is
locked correctly and your trip is complete. Please allow up to three minutes for the charge to
complete.
Please check whether
resettingthe app
Tr
If none of the above actions are workin
our cell phone network is workin
, please report the problem to the cus tomer service team
and we will adjust the charge accordingly as we investigate
8. Where to ride your bluegogo bike
Page 10
You are able to cycle your bluegogo bike anywhere you wish, but it must be locked and parked in the
ghly
y
y
g
y
y
–
g
g
area of operations. The area of o perations is defined within the app on the home page map.
9. Safety
9.1 Safety checking your bluegogo bike
Before taking your bluegogo bike, for your safety please check the brakes, pedals, handles, lights and
wheels . If you discover any issues, please report them to the customer service team via the bluegogo
app. If you encounter any issues with the bike that could affect your safety, please stop immediately.
Then put the bike back in a public parking area, report the problem and we will repair the bike as soon as
possible You will not be charged for the ride.
9.2 How old do you have to be to ride bluegogo?
Due to liability issues, you must be 18 years or older to use bluegogo.
9.3 Do I need a helmet?
It is highly recommended that people of all ages to wear a helmet anytime you are riding a bike. Helmets
have been proven to greatly reduce the risk of head injury in a crash. You should refer to local laws to see
whether it is compulsoryornotas this differs throughoutUSA.
9.4 Navigating the streets safely:
Here are a few cycling tips that all cyclists should follow to help ensure a safe ride:
It is hi
C
cle in the same direction as traffic
Obe
Stop and wait for people crossin
Do not ride on sidewalks or an
Check the bike for safet
recommended riders of all ages wear a helmet at all times
all traffic signs and signals
the street
where cyclingis not permitted
-Checkyour lightsworkbeforecyclingat night, squeeze the brakes to
make sure there’s resistance and check if the tire pressure is good
Never ride and talk
Use hand si
Do not to weave in and out of traffic
nals when turnin
pull over ifyou have to useyour phone
We do not recommend cycling in the rain or snow in order to avoid accidents caused by sliding
Page 11
9.5 What should I do if I am involved in an accident?
If you are injured, call 911 immediately. You should also call the police station closest to where the crash
took place and file a report with an officer to makesure that all important information is documented.
Within 24 hours of the incident, please notify bluegogo of the facts of the crash by contacting Customer
Service at [email protected]
accident.
10. Your ride
10.1 Riding history
In the bluegogo app, you can check your riding history, path taken, time, distance (mi), total cost, calories
burned, CO2 emissions saved and other information.
10.2 Sharingyour ride on social media
We love when you tell your friends about us! After you complete a ride, you can choose to share your ride
on social media platforms such as Facebook, Twitter, WhatsApp etc.
. They will provide you with a Crash Report to fill out with details of the
11. Sharing Bluegogo with friends
11.1 How to invite friends
Find the invite friends page on your profile and share it on social media (Facebook, Twitter, WhatsApp)
11.2 Referral program
When you invite a friendtojoin bluegogo, you andyour friends will get a couponfor some free rides once
they take their first trip.
12. Promo codes
12.1 What are promo codes ?
bluegogo promo codes are given out to give you free trips and credits. Terms and conditions will be
included with the codes.
Page 12
12.2 How are these coupons applied in your ride？
You can only use one coupon for each ride. If the value of coupon is higher than the charge of ride, you
will enjoy a free ride but the rest value can not be used again. The coupon will be used automatically, if
you have coupons, you don’t need to select manually. The system will select the coupons soon approach
expiration for you. If all the coupons will be expired at the same day, the system will choose the largest
value one for you.
13. Share you feedback with us
13.1 Reporting damaged bikes and malfunctions
If you find that a bluegogo bike is damaged, vandalized or has items missing/stolen, please take a photo
of the bike and submit it to customer service. We will then address the issue and take the bike in for
repairs if needed. Your bluegogo credit score will increase for reporting. We are all a community of
cyclists so we always want to hear from you.
13.2 Reporting illegally parked bikes
If you find that a bike is illegally parked and would like to report it to customer service, please include the
bike number under the QR code, and tell us about it. We will then resolves it as soon as possible. Your
bluegogo credit score will increase for reporting. Thanks for helping us!
13.3 Billing Issues
If you feel that there has been an issue with billing during your bluegogo experience, you can submit
feedback through the bluegogo app, and we will adjust the charges after we review the case.
13.4 Reporting missing bikes
If you find that a bike is not where it should be based on your search, please submit feedback through the
bluegogo app, enter the bike number under the QR code, describe the location of the missing bike, and
deal with it as soon as possible.
13.5 Suggestions, feedback and compliments.
Page 13
We are always delighted to hear from our customers. Please drop us a line at [email protected] and let
us know your thoughts.
FCC RF Exposure Information and Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance of 20 cm between the radiator
and your body.
1.This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference
(2)This device must accept any interference received, including interference that may cause undesired
operation.
2. Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residentialinstallation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from tha t to which the receiver is connected.
-Consult the dealer or an e xperienced radio/TV technician for help
Loading...