Beckman Coulter Power Express Aliquot Instructions For Use Manual

Instructions for Use

Power Express Aliquot Module

For In Vitro Diagnostic Use

B31449AE
May 2018

Beckman Coulter, Inc.
250 S. Kraemer Blvd.
Brea, CA 92821 U.S.A.

Instructions for Use
Power Express Aliquot Module

PN B31449AE (May 2018)

©

2018 Beckman Coulter, Inc.

All Rights Reserved.

Trademarks

Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned
herein are trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other
countries.

All other trademarks are the property of their respective owners.

Find us on the World Wide Web at:

www.beckmancoulter.com

EC REP

Beckman Coulter Eurocenter S.A.
22, rue Juste-Olivier
Case Postale 1044
CH -1260 Nyon 1, Switzerland
Tel: [phone]

Rx Only
Original Instructions

Revision History

These instructions apply to Power Express systems with the software version listed in this
document, as well as previous software versions. When a subsequent software version
changes the information in this document, a new issue will be released.

B31449AE, 05/2018

• Software version 3.5

Changes:

• Updated the Safety Notice section

• Added a symbols glossary to address changes to global labeling requirements and
identify the symbols that relate to product identification, classification, cautions, and
warnings.

Chapter 1, Aliquot Module Description

• Changed Line Control Computer to Line Control throughout the IFU

• Updated the Power Express Aliquot Module Key Features section

Chapter 2, Aliquot Module Procedures

• Updated the Set Load Timeout for the Level Detector section

• Updated the Replace the Roll of Labels in the Labeler section

Chapter 3, Error Recovery Procedures

• Updated the General Error Recovery section

• Updated the Bypass a Module Procedure

• Added the Aliquotter and Labeler Lane Clear procedure

• Added the Aliquot Sample Recovery procedure

• Updated the Aliquot Drip Tray Error Recovery section

Chapter 4, Troubleshooting

• Updated the Level Detector Error Codes

• Updated the Labeler Error Codes

• Updated the Aliquotter Error Codes

• Updated the T Lane Error Codes

• Added the Optional Track Sensor Diagram

B31449AD, 06/2016

Cennexus software version 3.0

Line Control software version 3.0

B31449AE

iii

Updated EC Rep address

Updated Safety Notice

Updated Connections:

• Power Express Aliquot Module Key Features

• Aliquotter

Update existing procedures:

• Set Load Timeout for the Level Detector

• Replace the Roll of Labels in the Labeler

• Empty the Defective Secondary Tube Container

• Add Aliquot Tips

• Empty Aliquot Tip Biohazard Container

• Error Recovery General Information

— Aliquot Module Function Codes
— Function Code Procedure
— General Error Recovery

• Stop Button Recovery

• Aliquot Drip Tray Error Recovery

Updated Error and Function codes

Updated/Added diagrams

B31449AC, 06/2015

Cennexus software version 2.0

Line Control computer software version 2.00

Updated Aliquot priority setting.

Updated Stop Button Procedure.

Updated Error Code.

B31449AB, 11/2014

Cennexus software version 1.1

Line Control computer software version 1.00

Initial Issue, B31449AA, 12/2013

Cennexus software version 1.1

Line Control computer software version 1.00-R04

Revision History

iv B31449AE

Warranty and Service

Subject to the below exceptions and conditions, Beckman Coulter warrants to you that (i)
the Equipment will perform in all material respects in accordance with the applicable
operator manuals, which are available at the Beckman Coulter website, for 12 months upon
validation by Beckman Coulter, (ii) Beckman Coulter reagents provided under this
Agreement will conform and perform in all material respects in accordance with the
applicable labeling for the lesser of the expiration date set forth on such label or 12 months
from the delivery date if no date is specified on such label and (iii) Services will be
performed in a workmanlike manner. If a Product defect develops under normal and
proper use during the warranty period, Beckman Coulter will, at Beckman Coulter's option,
and without charge, either repair, during Beckman Coulter's normal business hours, or
replace the non-conforming Product. Your exclusive remedy for missing or defective
Products will be, at Beckman Coulter's option, the repair or replacement by Beckman
Coulter of the Products. The original warranty period will be in effect on any repaired or
replaced Products. If Beckman Coulter replaces any part under this warranty or as a result
of any Services performed, Beckman Coulter will own the replaced part. Your exclusive
warranty for Services not performed in a workmanlike manner will be re-service of the
applicable instrument. If a third party manufactured product is supplied to you pursuant to
this Agreement (such as software, printers, or personal computers), Beckman Coulter
assigns to you any rights that may exist under the warranty provided by the manufacturer.
Beckman Coulter does not, however, warrant the performance of the third party
manufactured product or provide any remedy for failure of the third party product to
perform. Your exclusive remedy is any remedy that may exist under the warranty rights
passed through to you under this section.

THE WARRANTIES IN THIS SECTION ARE PROVIDED IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, AND ARE YOUR EXCLUSIVE REMEDIES RELATING
TO PERFORMANCE OF THE PRODUCTS OR SERVICES. BECKMAN COULTER DISCLAIMS
ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY WARRANTY ABOUT
THE MERCHANTABILITY OF THE PRODUCTS, INFRINGEMENT OR THEIR FITNESS FOR A
PARTICULAR PURPOSE. IF ANY IMPLIED WARRANTIES APPLY AS A MATTER OF LAW,
THEY ARE LIMITED IN DURATION TO THE LENGTH OF THE TERM OF THE CUSTOMER
AGREEMENT.

Please refer to the Customer Agreement for additional terms and conditions.

B31449AE

v

Warranty and Service

vi B31449AE

Safety Notice

Read all product manuals and consult with Beckman Coulter-trained personnel before you
operate the system. Do not perform any procedure before you carefully read all
instructions. Always follow the product labels and the recommendation from the
manufacturer. For more information, contact Beckman Coulter.

Alerts for Warning, Caution, Important, Note, and Tip

Warning

Warning indicates a potentially hazardous situation which, if not avoided, could
cause death or serious injury. Warning can indicate the possibility of erroneous data
that could cause an incorrect diagnosis.

Caution

Caution indicates a potentially hazardous situation which, if not avoided, can cause
minor or moderate injury. Caution can also alert against unsafe practices, or indicate
the possibility of erroneous data that could cause an incorrect diagnosis.

Important

Important indicates important information to follow.

Note

Note indicates notable information to follow.

Tip

Tip indicates information to consider.

B31449AE

vii

General Warnings and Cautions

Warning

Do not use the equipment in a manner not specified by Beckman Coulter, Inc., as the
protection provided by the equipment can be impaired.

Warning

Each sample tube processed by the system must have a unique sample ID and
readable bar code label. The system sends sample tubes with duplicate sample IDs to
the Error Lane. Damaged or unreadable bar code labels cause errors.

If you load multiple sample tubes with the same sample ID on the automation system
and on a connected analyzer at the same time, the system can send duplicate results
to the LIS. Contact your Beckman Coulter Representative for suggestions to
implement unique sample ID labeling.

Caution

To reduce risk of personal injury, operate the system only with all covers in place.

Caution

Do not load or view the Instructions for Use PDF files onto any computer connected
to the automation system. Failure to follow this caution can reduce computer
processing speed and system performance.

Caution

Use only the approved Power Express parts and supplies as listed in the Power
Express General System Operation IFU, Appendix B. Use only the approved sample
tubes as noted in the Power Express General System Operation IFU, Operational
Overview.

Electromagnetic Wave and Noise Precautions

This In Vitro diagnostic (IVD) equipment complies with the emission and immunity
requirement described in IEC 61326-2-6.

Caution

This equipment has been designed and tested to CISPR 11 Class A. In a domestic
environment, it could cause radio interference, in which case, you might need to take
measures to mitigate the interference.

Safety Notice

General Warnings and Cautions

viii B31449AE

It is advised that before operation of the device, the electromagnetic environment be
evaluated. Do not use this device near sources of strong electromagnetic radiation
(for example, unshielded intentional RF sources), as they could interfere with the
correct operation.

Hardware Labels

Biohazard Label

This label indicates a caution to operate only with all covers in position to decrease risk of
personal injury or biohazard.

Please Hold This Portion Label

This label, located on the drawer in the Dynamic Inlet and Outlet modules and the top cover
of the centrifuge, indicates the most stable position to hold the drawer or cover.

Safety Door Unlock Button Label

This label indicates an unlock button that unlocks a door when you press it.

Caution, Close Door Label

This label warns you to close the printer rear door before you close the aliquot label
drawer.

Moving Parts Label

This label indicates moving parts that can pinch or crush. This label is found in several
locations.

Safety Notice

Hardware Labels

B31449AE ix

Caution parts move automatically.

While the system is in operation, do not touch or go close to any moving parts. Close
protective guards and covers during operation. Failure to close covers correctly can cause
injury or incorrect results.

Power On Label

This label indicates the location of the Power On button in the Centrifuge module.

Pneumatic Label

This label indicates a caution that the Inlet module works under a pressure of 0.7 mpa (100
PSI).

Compliance and Certification Markings

These labels and materials declaration table (the Table of Hazardous Substance's Name and
Concentration) meet People's Republic of China Electronic Industry Standard SJ/
T11364-2006 "Marking for Control of Pollution Caused by Electronic Information
Products" requirements.

Recycling Label

This label is required in accordance with the Waste Electrical and Electronic Equipment
(WEEE) Directive of the European Union. The presence of this label indicates that:

1. the device was put on the European Market after August 13, 2005 and

2. the device is not to be disposed of via the municipal waste collection system of any
member state of the European Union

Safety Notice

Compliance and Certification Markings

x B31449AE

Customers must understand and follow all laws regarding the correct decontamination and
safe disposal of electrical equipment. For Beckman Coulter products bearing this label,
contact your dealer or local Beckman Coulter office for details on the take-back program
that facilitates the correct collection, treatment, recovery, recycling and safe disposal of
these products.

For the Japan Market:

This system is considered an industrial waste, subject to special controls for infectious
waste. Prior to disposal of the system, refer to the "Waste Disposal and Public Cleaning
Law" for compliance procedures.

cNRTLus Certification Mark

This symbol indicates recognition by a Nationally Recognized Testing Laboratory (NRTL)
that the instrument has met the relevant product safety standards for the United States and
Canada.

OSHA, CEC

CE Marking

The CE marking indicates that a product has been assessed before being placed on the
market, and has been found to meet the applicable directives relating to the European
Union safety, health, and environmental protection requirements.

RoHS Caution Symbol

This symbol indicates that this electronic information product contains certain toxic or
hazardous elements, and can be used safely during its environmental protection use period.
The number in the middle of the logo indicates the environmental protection use period (in
years) for the product. The outer circle indicates that the product can be recycled. The logo
also signifies that the product should be recycled immediately after its environmental
protection use period has expired. The date on the label indicates the date of manufacture.

These labels and materials declaration table (the Table of Hazardous Substance's Name and
Concentration) meet People's Republic of China Electronic Industry Standard SJ/
T11364-2006 Marking for Control of Pollution Caused by Electronic Information Products

requirements.

Safety Notice

Compliance and Certification Markings

B31449AE xi

RCM Symbol

This symbol indicates compliance with the Australian Communications Media Authority
(ACMA) requirements (safety and EMC) for Australia and New Zealand.

Symbols Glossary

Symbols GlossaryTable 1

Symbol Symbol Title, Symbol Meaning, and Symbol Reference

Title of Symbol: Manual Control

Meaning of Symbol: To identify a manually operated control.

Standard Number, Title of Standard, and Symbol Reference Number: ISO

7000: Graphical symbols for use on equipment - Registered symbols, #0096

Supplemental Product-Specific Manufacturer Information

This symbol can also indicate to grasp the device in the manner indicated
by the symbol.

Title of Symbol: Caution

Meaning of Symbol: Indicates the need for the user to consult the
instructions for use for important cautionary information such as warnings
and precautions that cannot, for a variety of reasons, be presented on the
medical device itself.

Standard Number, Title of Standard, and Symbol Reference Number: ISO

15223-1. Medical devices - Symbols to be used with medical device labels,
labelling and information to be supplied - Part 1: General Requirements.
#5.4.4

Title of Symbol: In vitro diagnostic medical device

Meaning of Symbol: Indicates a medical device that is intended to be used
as an in vitro diagnostic medical device.

Standard Number, Title of Standard, and Symbol Reference Number: ISO

15223-1: Medical devices. Symbols to be used with medical device labels,
labelling and information to be supplied. General requirements, clause 5.5.1

Safety Notice

Symbols Glossary

xii B31449AE

Symbols Glossary (Continued)

Table 1

Symbol Symbol Title, Symbol Meaning, and Symbol Reference

Title of Symbol: Warning; Biological hazard

Meaning of Symbol: To warn of a biological hazard.

Standard Number, Title of Standard, and Symbol Reference Number: IEC

60878. Graphical Symbols for electrical equipment in medical practices.
#7010-W009

Supplemental Product-Specific Manufacturer Information

This label indicates a caution to operate only with all covers in position to
decrease risk of personal injury or biohazard.

This label indicates the use of biohazardous materials in the area. Use
caution when working with possible infectious samples.

Wear Personal Protective Equipment (PPE) such as gloves, eye shields, and
lab coats. Handle and dispose of biohazardous materials according to your
laboratory procedures.

Title of Symbol: Warning; Crushing of hands

Meaning of Symbol: To warn of a closing motion of mechanical parts of
equipment

Standard Number, Title of Standard, and Symbol Reference Number: ISO

7010. Graphical Symbols for electrical equipment in medical practices.
#W024

Supplemental Product-Specific Manufacturer Information

Use caution to avoid injury to hands when close to equipment with moving
mechanical parts.

Title of Symbol: Consult instructions for use

Meaning of Symbol: Indicates the need for the user to consult the
instructions for use.

Standard Number, Title of Standard, and Symbol Reference Number: ISO

15223-1. Medical devices - Symbols to be used with medical device labels,
labelling and information to be supplied - Part 1: General Requirements.
#5.4.3

Safety Notice

Symbols Glossary

B31449AE xiii

Symbols Glossary (Continued)

Table 1

Symbol Symbol Title, Symbol Meaning, and Symbol Reference

Title of Symbol: Date of Manufacture

Meaning of Symbol: To indicate the date when the medical device was
manufactured.

Standard Number, Title of Standard, and Symbol Reference Number: ISO

15223-1. Medical devices - Symbols to be used with medical device labels,
labelling and information to be supplied - Part 1: General Requirements.
#5.1.3

Title of Symbol: Authorised representative in the European Community

Meaning of Symbol: Indicates the authorized representative in the
European community.

Standard Number, Title of Standard, and Symbol Reference Number: ISO

15223-1. Medical devices - Symbols to be used with medical device labels,
labelling and information to be supplied - Part 1: General Requirements.
#5.1.2

Title of Symbol: Manufacturer

Meaning of Symbol: Indicates the medical device manufacturer as defined
in EU Directives 90/385/ EEC, 93/42/EEC and 98/79/EC.

Standard Number, Title of Standard, and Symbol Reference Number: ISO

15223-1. Medical devices - Symbols to be used with medical device labels,
labelling and information to be supplied - Part 1: General Requirements.
#5.1.1

Supplemental Product-Specific Manufacturer Information

This symbol identifies who the legal manufacturer of the product is.

Title of Symbol: Unlocking

Meaning of Symbol: To identify on a control that a function is not locked or
to show the unlocked status.

Standard Number, Title of Standard, and Symbol Reference Number: IEC

60417: Graphical symbols for use on equipment - Overview and application,
#5570

Safety Notice

Symbols Glossary

xiv B31449AE

Symbols Glossary (Continued)

Table 1

Symbol Symbol Title, Symbol Meaning, and Symbol Reference

Title of Symbol: Stand-by

Meaning of Symbol: To identify the switch or switch position by means of
which part of the equipment is switched on in order to bring it into the
stand-by condition, and to identify the control to shift to or to indicate the
state of low power consumption.

Each of different states of power consumption may be indicated using a
corresponding colour.

Standard Number, Title of Standard, and Symbol Reference Number: IEC

60417: Graphical symbols for use on equipment - Overview and application,
#5009

Supplemental Product-Specific Manufacturer Information

This symbol indicates the on and off button for the device.

Title of Symbol: "OFF" (power)

Meaning of Symbol: To indicate disconnection from the mains, at least for
mains switches or their positions, and all those cases where safety is
involved.

Standard Number, Title of Standard, and Symbol Reference Number: IEC

60417: Graphical symbols for use on equipment - Overview and application,
#5008

Supplemental Product-Specific Manufacturer Information

This symbol indicates the off position.

Title of Symbol: "ON" (power)

Meaning of Symbol: To indicate connection to the mains, at least for mains
switches or their positions, and all those cases where safety is involved.

Standard Number, Title of Standard, and Symbol Reference Number: IEC

60417: Graphical symbols for use on equipment - Overview and application,
#5007

Supplemental Product-Specific Manufacturer Information

This symbol indicates the on position.

Safety Notice

Symbols Glossary

B31449AE xv

Symbols Glossary (Continued)

Table 1

Symbol Symbol Title, Symbol Meaning, and Symbol Reference

Title of Symbol: Catalogue Number

Meaning of Symbol: Indicates the manufacturer's catalogue number so that
the medical device can be identified.

Standard Number, Title of Standard, and Symbol Reference Number: ISO

15223-1. Medical devices - Symbols to be used with medical device labels,
labelling and information to be supplied - Part 1: General Requirements.
#5.1.4

Title of Symbol: Serial number

Meaning of Symbol: Indicates the manufacturer's serial number so that a
specific medical device can be identified.

Standard Number, Title of Standard, and Symbol Reference Number: ISO

15223-1. Medical devices - Symbols to be used with medical device labels,
labelling and information to be supplied - Part 1: General Requirements.
#5.1.7

Title of Symbol: Stop

Meaning of Symbol: To identify the control or the indicator to stop the
active function.

Standard Number, Title of Standard, and Symbol Reference Number: IEC

60417: Graphical symbols for use on equipment - Overview and application,
#5110A

Supplemental Product-Specific Manufacturer Information

This symbol indicates a stop button.

Title of Symbol: Cooling Unit

Meaning of Symbol: Denotes the cooling unit.

Title of Symbol: Driver Box

Meaning of Symbol: Denotes the driver box.

Title of Symbol: Made in Japan

Meaning of Symbol: This symbol indicates the country that the product was
manufactured.

Title of Symbol: RxOnly Symbol

Caution: U.S. Federal Law restricts this device to sale by or on the order of a

licensed practitioner.

Historical Power Express systems may contain the following additional labels.

Safety Notice

Symbols Glossary

xvi B31449AE

Legacy Hardware LabelsTable 2

Symbol Description

Please Hold This Portion

This symbol, located on the drawer in the Dynamic Inlet and Outlet
modules and the top cover of the centrifuge, indicates the most stable
position to hold the drawer or cover.

Stop Button

This symbol indicates a stop button that you can use to halt any hazardous
condition.

Power On

This symbol indicates the location of the Power On button in the Centrifuge
module.

RoHS Environmental

This symbol indicates that the product does not contain any toxic or
hazardous substances or elements. The "e" stands for electrical, electronic,
and environmental electronic information products. This logo indicates that
this electronic information product does not contain any toxic or hazardous
substances or elements, and is green and is environmental. The outer circle
indicates that the product can be recycled. The logo also signifies that the
product can be recycled after being discarded, and should not be casually
discarded.

C-Tick Mark

The C-Tick mark is intended for use on products that comply with the
applicable Electromagnetic Compatibility (EMC) standards in the Australian
or New Zealand market.

Caution

To reduce the risk of electrical shock, disconnect the power supply cord
before servicing.

Caution, Close Door Label

This label warns you to close the printer rear door before you close the
aliquot label drawer.

Safety Notice

Symbols Glossary

B31449AE xvii

Legacy Hardware Labels (Continued)

Table 2

Symbol Description

Moving Parts Label

This label indicates moving parts that can pinch or crush. This label is found
in several locations.

Caution parts move automatically.

While the system is in operation, do not touch or go close to any moving
parts. Close protective guards and covers during operation. Failure to close
covers correctly can cause injury or incorrect results.

Safety Notice

Symbols Glossary

xviii B31449AE

Contents

Revision History, iii

Warranty and Service, v

Safety Notice, vii

Introduction, xxi

CHAPTER 1: Power Express Aliquot Module Description, 1-1

Introduction, 1-1

Power Express Aliquot Module Key Features, 1-1

Components, 1-2

Level Detector, 1-3
Labeler, 1-4
Aliquotter, 1-5

CHAPTER 2: Power Express Aliquot Module Procedures, 2-1

Introduction, 2-1

Set Load Timeout for the Level Detector, 2-1

Check the Label Supply, 2-2

Replace the Roll of Labels in the Labeler, 2-3

Add Aliquot Sample Tubes, 2-6

Empty the Defective Secondary Tube Container, 2-6

Add Aliquot Tips , 2-8

Empty Aliquot Tip Biohazard Container, 2-9

CHAPTER 3: Error Recovery Procedures, 3-1

Introduction, 3-1

Error Recovery General Information, 3-2

Aliquot Module Function Codes, 3-2
Function Code Procedure, 3-3
General Error Recovery, 3-3

Power Express Aliquot Error Recovery Procedures, 3-4

Gripper Finger Error Recovery, 3-4
Jammed Sample Tube Carrier Recovery, 3-4
Bypass a Module Procedure, 3-5
Stop Button Recovery , 3-6

Aliquot Module Error Recovery Procedures, 3-17

Aliquot Drip Tray Error Recovery, 3-17
Aliquotter and Labeler Lane Clear, 3-19
Aliquot Sample Recovery, 3-19

CHAPTER 4: Troubleshooting, 4-1

Error Code Tables, 4-1

Level Detector Error Codes, 4-2

B31449AE

xix

Labeler Error Codes, 4-7
Aliquotter Error Codes, 4-21
Aliquot Merge Lane, 4-38
T-Lane Error Codes, 4-39

Sensor Diagrams, 4-46

Level Detector Unit, 4-48
Labeler Unit, 4-49
Aliquot Unit, 4-52

APPENDIX A: Related Documents, A-1

Related Documents, A-1

Contents

xx B31449AE

Introduction

Intended Use

Power Express is a high-speed, automated sample handling system that processes sample
tubes from pre-analytical sample tube preparation to presentation of sample tubes into
racks. Power Express can be configured with optional hardware to support sample tube
processing on connected analyzers.

Power Express performs all pre-analytical sample tube preparation, and then routes the
sample tubes directly to connected analyzers for testing. The tubes can subsequently be
routed to other connected analyzers for additional testing and to connected post-analytical
modules.

Scope of this Manual

This Instructions For Use manual is for the Power Express Aliquot module. This manual
contains information and instructions to perform Power Express Aliquot module
operations and troubleshooting functions.

Note

Follow all safety cautions and warnings noted in this manual.

This manual is part of the Power Express Instructions for Use document set and covers
only the Power Express Aliquot module. For information and instructions for other Power
Express modules, refer to the appropriate Power Express manual from the list below.

Power Express Instructions for Use Document Set:

• General System Operation IFU, PN B31448

• Inlets and Outlets Modules IFU, PN B31451

• Centrifuge Module IFU, PN B31456

• Decapper and Recapper Modules IFU, PN B31450

• Aliquot Module IFU, PN B31449

• Rack Builder Modules IFU, PN B31455

• Direct Track Sampling Modules IFU, PN B31453

• Storage Modules IFU, PN B31452

• Cennexus IFU, PN B19606

B31449AE

xxi

Introduction

Scope of this Manual

xxii B31449AE

CHAPTER 1

Power Express Aliquot Module Description

Introduction

The Aliquot module transfers a sample from a primary sample tube into an aliquot sample
tube. The system can then simultaneously route the primary and aliquot sample tubes to
outlet racks or analyzers.

The determination for creating aliquots and processing add-on tests takes place at the
initial Inlet bar code reader, when the sample tube is introduced on the line, even if the
aliquots will be made after analysis by the connected instrument.

Once the aliquot determination phase is over, the tests are assigned to the primary or one
of the pre-determined aliquots, if possible.

Power Express Aliquot Module Key Features

Key Features

The Aliquot module:

• Transfers a portion of a sample from a primary sample tube into a maximum of nine
separate aliquot sample tubes, each with a bar code label, which can run on more than
one analyzer at the same time

• Assigns to aliquot sample tubes the primary sample ID followed by a decimal from 1 to
9, or uses an LIS-assigned sample ID

• Automatically prints and applies aliquot tube bar code labels (decreasing the
possibility of incorrect labels). Labels can be printed according to content as described
in CLSI AUTO 12-A including content, layout, fonts and label orientation. Not all
aspects of CLSI AUTO 12-A are included. For further information, please contact your
Beckman Coulter representative.

• With Cennexus, supports user-defined parameters for test volume, analyzer or rack
dead volume, and primary and aliquot sample tube sorting priority

• With Cennexus, supports user-defined test storage volume and single or pooled
storage tube allocation modes

• Detects serum/plasma volume

• Automatically creates aliquot tubes based on tests assigned to rack/subsection and
connected analyzers

• Supports user-defined parameters for aliquot tube bar code labels

• Detects red cell layer (clots)

• Displays aliquot tube status

• Automatically routes primary and aliquot sample tubes on a common track

• Tracks residual primary sample tube volume for storage and retest

• Routes aliquot tubes to analyzers or Outlet racks

• Creates aliquots before or after primary tube is routed to the connected analyzers,
based on system configuration.

B31449AE

1-1

Important

The aliquot module does not support Terumo foil cap tubes or double-wall tubes. The
Power Express aliquot module supports single-walled primary tubes.

The Aliquot module supports 13 x 75 mm, 13 x 100 mm, 16 x 100 mm BD or Greiner
sample tubes, 13 x 75 mm, 13 x 90 mm, or 15 x 92 mm Sarstedt sample tubes. The module
does not support double walled coag sample tubes.

Note

16 x 100 mm BD/Greiner tube support requires Error Lane with optional Tube Size
Detection.

Sarstedt tube support requires V3.5 Error Lane with optional Camera Tube Detection
System and Sarstedt compatible Recapper, Decapper, Secondary Decapper, and
Storage H-Lane modules.

Components

The Aliquot module includes three main hardware components:

• Level Detector

• Labeler

• Aliquotter

The three components of the Aliquot module work in sequence to process the sample
tubes:

1. The Level Detector measures the red cell layer (clot) of each primary sample tube. The
Line Control uses this and other measurements to calculate the volume of serum or
plasma available.

2. The Labeler prints bar code labels that correspond to the primary sample tube and then
applies them to the secondary sample tubes.

3. The Aliquotter detects the liquid level in the primary sample tube and calculates the
sample volume. The Aliquotter then transfers sample from the primary sample tube
into up to nine secondary tubes. The Aliquotter can aspirate up to 5 mL of sample, and
dispense up to 3 mL into a single secondary tube.

Power Express Aliquot Module Description

Components

1-2 B31449AE

Figure 1.1 Aliquot Module

1. Level Detector

2. Labeler

3. Aliquotter

Level Detector

The Level Detector measures the red cell layer or clot in the primary sample tube.

1. The system routes primary sample tubes to the Level Detector.

2. Grippers lower up to five tubes at one time into an optical well.

3. An optical sensor locates:

—

the interface between the red cells and the silicon separator (gel) for gel tubes

Or

— the separation between the red cells and the serum or plasma for non-gel tubes.

4. The Level Detector measures the height from the bottom of the tube to the top of the
red cells.

5. The system stores this information and uses it later to calculate the volume of serum or
plasma available in the primary sample tube.

6. The grippers retrieve the primary sample tubes from the optical well and place them
back into sample tube carriers.

7. The track routes the primary sample tubes to the Labeler.

Power Express Aliquot Module Description

Components

1

B31449AE 1-3

Important

If the system does not detect a red cell layer, it assumes that the entire tube is serum
or plasma only.

Labeler

The Labeler uses secondary sample tubes, labels and a printer. At the beginning of each
run, confirm that the secondary sample tube supply bin is full. Also confirm that there is a
sufficient supply of labels.

Labels can be printed according to content as described in CLSI AUTO 12-A including
content, layout, fonts and label orientation. Not all aspects of CLSI AUTO 12-A are included.
For further information, please contact your Beckman Coulter representative.

Important

The secondary sample tubes and tube caps supplied with the automation system are
not Department of Transportation (DOT) or International Air Transport Association
(IATA) approved. Commercial carriers cannot transport these tubes.

Important

The labels for the aliquot tubes are made of special thermal paper. To prevent damage
to the thermal paper, each roll of labels is shipped in a black plastic bag. For best
results:

•

Keep the labels away from heat

•

Keep each roll of labels in its black plastic bag until it is used

•

Use the aliquot labels before the expiration date

Power Express Aliquot Module Description

Components

1-4 B31449AE

Figure 1.2 Aliquot Module Labeler

1. Aliquot Sample Tube Supply Bin 2. Label Assembly Drawer

The Labeler prints and applies the labels to the secondary tubes:

1. The bar code reader reads a primary sample tube bar code label at the entrance to the
Labeler.

2. Cennexus tells the Labeler how many secondary tubes the sample programming
requires.

3. For each secondary tube, the Labeler thermally prints a bar code label.

4. The Labeler applies each bar code label to a secondary tube.

5. The Labeler checks the bar code on each label.

6. If the Labeler cannot read the bar code:

a. It discards the secondary tube into a chute for disposal in the defective secondary

tube container.

b. It repeats Steps 4 through 6 up to a total of three times. If it is unsuccessful after

three tries, it generates an audible and visual alarm.

7. The Labeler places secondary tubes with acceptable bar codes into sample tube
carriers, and then routes them to the Aliquotter.

Aliquotter

The Aliquotter uses disposable aliquot tips (refer to the following figure). At the beginning
of each run, confirm the aliquot tip supply bin is full.

Power Express Aliquot Module Description

Components

1

B31449AE 1-5

Figure 1.3 Aliquotter Consumables

1. Aliquot Tip Supply Bin 2. Aliquot Tip Disposal Bin

The Aliquotter transfers a portion of the sample from the primary sample tube to the
secondary sample tubes.

• The Aliquotter uses a new aliquot tip for each primary sample tube. It aspirates the
total sample volume for all required secondary tubes at one time. Each robotic arm is
responsible for only one primary sample tube at a time.

• The minimum/maximum volume aspirated and transferred is 300µL/5000µL (in
100µL increments).

• If the primary sample tube does not contain sufficient sample volume to create all the
requested secondary tubes, the Aliquotter uses one of the following user-defined
priority settings to 1) create as many secondary tubes as possible regardless of aliquot
priority, 2) create as many secondary tubes as possible according to aliquot priority, or

3) create all empty secondary tubes (no aspiration from the primary tube). The system
routes the primary sample tube and the secondary sample tubes that have not been
filled to the Aliquot Error rack.

• If the primary tube is set to the highest aliquot priority, there is an option to let the
primary tube continue processing to connected analyzers even though there may be
insufficient volume to create all requested secondary tubes for all requested tests.
Refer to the Cennexus IFU for more information.

Power Express Aliquot Module Description

Components

1-6 B31449AE

• If the Aliquotter detects a clot during the transfer process, it returns the aspirated
sample volume to the primary sample tube. The system routes the primary and
secondary sample tubes to the Aliquot Error rack.

1. The Aliquotter moves the primary sample tube to the tip nozzles, and one of two
robotic arms lowers an aliquot tip into the primary sample tube.

2. The aliquot tip aspirates the total serum volume required to fill all the secondary
sample tubes.

3. The Aliquotter reads the bar code of each secondary tube and verifies it to be
associated with the primary sample tube. Then the aliquot tip dispenses the sample
into the secondary tubes.

4. The Aliquotter automatically discards used aliquot tips into a biohazard container.

5. The system then routes the primary and secondary sample tubes to the applicable
racks in the Outlets, storage, or connected analyzers.

Power Express Aliquot Module Description

Components

1

B31449AE 1-7

Power Express Aliquot Module Description

Components

1-8 B31449AE

CHAPTER 2

Power Express Aliquot Module Procedures

Introduction

This chapter contains operational procedures for the Aliquot module.

Warning

Always operate the system with all shields and doors in position and secured to avoid
injury.

Perform system operations with caution.

Wear Personal Protective Equipment (PPE) such as gloves, eye shields, and lab coats.

Wash hands thoroughly after contact with sample media and all maintenance
activities.

Observe all laboratory policies and procedures related to the handling of
biohazardous materials.

Refer to the applicable sources (such as Material Safety Data Sheets) for specific
hazard information.

Set Load Timeout for the Level Detector

The Level Detector loads and measures up to five primary sample tubes at a time. The Load
Timeout parameter is the period of time (in seconds) that the Level Detector waits before it
processes less than a full load of five primary sample tubes.

Follow the procedure below to set the Load Timeout.

1

Select Manual on the control panel.

2

Select OK to stop the Level Detector.

3

Select Maintenance on the control panel.

4

Select the number field to display the onscreen keyboard.

5

Enter 82 from the onscreen keyboard and select Enter twice to enter the edit mode.

6

Enter the new setting in 10 second increments (for example, enter 6 for 60 seconds)
and select Enter twice to return to the Mode-Setting screen. Default setting is 6 for

60 seconds.

7

Select Exit

to display the Status/Mode screen.

8

Select Auto and OK to resume operation.

B31449AE

2-1

Check the Label Supply

1

Pull out the label assembly drawer at the front of the Labeler. Refer to Figure 2.1

Aliquot Module Labeler.

Note

When you open the label assembly drawer, the Labeler pauses and the control
panel turns yellow.

Figure 2.1 Aliquot Module Labeler

1. Aliquot Sample Tube Supply Bin 2. Label Assembly Drawer

2

Confirm that the label roll has a sufficient supply of labels for the run.

To replace a roll of labels, refer to Replace the Roll of Labels in the Labeler.

3

Push the label assembly drawer back to its original position.

4

Select Restart

to resume operation.

Power Express Aliquot Module Procedures

Check the Label Supply

2-2 B31449AE

Replace the Roll of Labels in the Labeler

Important

The labels for the aliquot tubes are made of special thermal paper. To prevent damage
to the thermal paper, each roll of labels is shipped in a black plastic bag. For best
results:

•

Keep the labels away from heat

•

Keep each roll of labels in its black plastic bag until it is used

•

Use the aliquot labels before the expiration date

Required Materials:

• Roll of Labels (Part Number A16614)

1

Open the Label Assembly drawer. The module automatically goes into Pause mode.

2

To open the printer door, press the flat vertical plate on the left in the direction
indicated on the printer (towards the back).

3

Remove the empty spool or feed through any paper that is left on the label roll.

4

Check the inside of the printer for dust. If necessary, clean the inside of the printer and
the print-head:

a. Remove any excess labels or glue from the printer, roller, or label guide.

b. Clean the print-head and label sensor with cotton-tipped applicators.

Caution

Use only dry cotton-tipped applicators to clean the print-head and label
sensor. Other cleaners can damage the print-head. Sharp objects can damage
the label sensor.

c. Clean the label roller with a moistened soft cloth, soft tissue, or cotton-tipped

applicator. Clean each section with the moistened cloth as you rotate the roller.
Refer to Figure 2.2 Inside of Label Printer (with door open).

Power Express Aliquot Module Procedures

Replace the Roll of Labels in the Labeler

2

B31449AE 2-3

Figure 2.2 Inside of Label Printer (with door open)

1. Label Intake Slot

2. Label Guides

3. Print-Head

4. Label Sensor

5. Label Roller

5

Remove the U-clamp from the uptake spindle and discard the used label paper.

6

Put the new roll of labels on the front spindle with the black marking lines at the
bottom. For ease of installation, remove seven labels from the start of the roll.

7

Insert the start of the new roll of labels through the label paper intake slot at the front
of the printer. Route the label paper under the label guides, out the back of the printer,
around the white guide post, and over to the uptake spindle. Refer to Figure 2.3 Label

Printer with Roll of Labels.

Power Express Aliquot Module Procedures

Replace the Roll of Labels in the Labeler

2-4 B31449AE

Figure 2.3 Label Printer with Roll of Labels

1. Label Roll

2. White Guide Post

3. Uptake Spindle

4. U-Clamp

5. Printer Door Release

6. Printer Door (at back of assembly)

7. Feed Button

8. Label Intake Slot

8

Wrap the start of the label paper (with the labels removed) around one prong of the U­clamp. Push the U-clamp into the slots on the uptake spindle.

9

Take up any paper slack by manually winding the label paper clockwise on the uptake
spindle.

10

Close the printer door and press the door until it clicks.

11

Press the green Feed button to align the labels.

12

Push the label assembly drawer back to its original position.

13

Select Restart

to resume operation.

Power Express Aliquot Module Procedures

Replace the Roll of Labels in the Labeler

2

B31449AE 2-5

Add Aliquot Sample Tubes

The Labeler applies bar code labels to aliquot sample tubes. If the component does not
detect a aliquot sample tube, the system activates a flashing beacon. The control panel
turns yellow and displays a "Tube Supply" message.

1

Open the aliquot tube supply bin door and check the supply level. Refer to Figure 2.4

Aliquot Tube Supply Bin.

Figure 2.4 Aliquot Tube Supply Bin

1. Aliquot Sample Tube Supply Bin 2. Level View Window

2

Fill the bin to the bottom of the line inside the bin. Do not fill to capacity.

3

Close the door.

4

Select the warning message on the control panel to clear the warning and then resume
operation.

Empty the Defective Secondary Tube Container

When the Labeler applies a label to a secondary sample tube, it checks the bar code. If the
system cannot read the bar code, the Labeler discards the secondary tube into a chute for
disposal in the defective secondary tube container. Check this container periodically and
dispose of the defective tubes.

1

Select Pause on the Labeler control panel to pause the Labeler.

Power Express Aliquot Module Procedures

Add Aliquot Sample Tubes

2-6 B31449AE

2

If necessary, select the warning message on the control panel to silence the alarm.

3

Check the tubes in the defective secondary tube container and dispose as follows:

a. Discard any labeled aliquot tubes.

b. Discard any damaged aliquot tubes.

c. Place undamaged, unlabeled aliquot tubes back into the aliquot tube supply bin.

Refer to Figure 2.5 Aliquot Module Labeler.

Figure 2.5 Aliquot Module Labeler

1. Label Assembly Drawer 2. Defective Secondary Tube Container

4

Replace the container and close the door.

5

Select Restart to resume operation.

Power Express Aliquot Module Procedures

Empty the Defective Secondary Tube Container

2

B31449AE 2-7

Add Aliquot Tips

The Aliquotter transfers a portion of the sample from the primary sample tube to the
secondary sample tubes. If the component does not detect an aliquot tip, the system sounds
an alarm and activates a flashing beacon. The control panel turns yellow and a "Tip Supply"
message.

1

Select the warning message on the control panel to silence the alarm.

2

Open the aliquot tip supply bin door and check the supply level. Refer to Figure 2.6

Aliquotter Consumables.

Figure 2.6 Aliquotter Consumables

1. Aliquot Tip Supply Bin 2. Aliquot Tip Disposal Bin

3

Fill the bin to the bottom of the line inside the bin. Do not fill to capacity.

4

Close the door.

5

Select Restart to resume operation.

Power Express Aliquot Module Procedures

Add Aliquot Tips

2-8 B31449AE

Empty Aliquot Tip Biohazard Container

The Aliquotter uses a disposable aliquot tip to transfer a portion of a sample from the
primary sample tube to the secondary sample tubes, then disposes the tip through a chute
into a biohazard container. When the Aliquotter determines that the container must be
emptied, it sounds an alarm and activates a flashing beacon. Dispose of all waste according
to standard laboratory biohazard procedures.

1

Select the warning message on the control panel to silence the alarm.

2

Open the aliquot tip disposal door at the lower front of the Aliquotter. Refer to Figure

2.7 Aliquot Tip Biohazard Container.

Figure 2.7 Aliquot Tip Biohazard Container

1. Aliquot Tip Biohazard Container

3

Pull out the drawer and remove the biohazard waste bag from the biohazard container.

4

Dispose of the biohazard waste bag according to standard laboratory biohazard
procedures.

5

Place a new biohazard bag into the biohazard container.

Power Express Aliquot Module Procedures

Empty Aliquot Tip Biohazard Container

2

B31449AE 2-9

6

Confirm that the waste bag does not touch the sides of the drawer as you push the
drawer back in and close the door.

Note

If you do not push the drawer all the way back in, the system displays a No Pail
Error on the control panel. Check for loose tips or other obstructions behind the
drawer.

7

Select Restart

to resume operation.

Power Express Aliquot Module Procedures

Empty Aliquot Tip Biohazard Container

2-10 B31449AE

CHAPTER 3

Error Recovery Procedures

Introduction

This chapter provides information to identify and resolve errors related to the Aliquot
module, and system operational errors that are not specific to any Power Express module.

Note

For error recovery information for specific Power Express modules, refer to the
appropriate Power Express module Instructions for Use.

Warning

Always operate the system with all shields and doors in position and secured to avoid
injury.

Perform system operations with caution.

Wear Personal Protective Equipment (PPE) such as gloves, eye shields, and lab coats.

Wash hands thoroughly after contact with sample media and all maintenance
activities.

Observe all laboratory policies and procedures related to the handling of
biohazardous materials.

Refer to the applicable sources (such as Material Safety Data Sheets) for specific
hazard information.

Caution

Before you perform an error recovery procedure, confirm the module is stopped.
When the module is stopped, the control panel turns red.

Caution

Even when the Level Detector, Labeler, or Aliquotter is in Stop or Pause mode, the air
system is still active and applies constant air pressure to the arm assemblies in each
component. This can cause unexpected movement of the arm assemblies, and create
a moving part or mechanical pinch hazard when you resolve jammed object errors.
Use caution when you resolve jammed object errors at the Level Detector, Labeler, or
Aliquotter component.

To resolve operational issues not discussed in this chapter, contact a Beckman Coulter
representative.

B31449AE

3-1

Error Recovery General Information

When an error condition occurs, the system generates an error message, sounds an alarm
and flashes a warning beacon. Error messages are shown on the control panel of the
module where the error has occurred, and in the System Error Log. The System Error Log
automatically stores the 2000 most recent error messages in the order they occurred.

Aliquot Module Function Codes

The procedure to recover from an error condition can require that you enter one or more
function codes into one of the control panels on the Power Express or clearing an error
condition on a connected instrument.

The following table lists the Power Express module function codes by associated module,
with descriptions of the action triggered by each function code. You must place a module in
Manual mode to enter function codes.

Module Function Code DefinitionsTable 3.1

Unit Function

Code

Definition

Level
Detector

01 Lane through (Bypass)

82 Set Load Timeout Parameter to start the measurement of red cell layer.

91 Collect all sample tubes located downstream from BR01

Labeler 01 Lane through (Bypass)

91 Collect all sample tubes located downstream from BR02

Aliquotter 01 Lane through (Bypass)

31 Move tip nozzles toward the front of the module

32 Move tip nozzles toward the back of the module

Error Recovery Procedures

Error Recovery General Information

3-2 B31449AE

Module Function Code Definitions (Continued)

Table 3.1

Unit Function

Code

Definition

97 Enable/Disable Aliquot Drip Trays:

0 - Enable

1 - Disable only drip tray A.

2 - Disable only drip tray B.

Note

When disabling a drip tray, you must disable the
corresponding Aliquot Nozzle in Line Control.

Note

Disabled drip trays do not run and the system ignores the
associated errors.

Refer to the instructions for enabling and disabling modules in Power
Express General System Operation Instructions for Use.

Contact your Beckman Coulter Field Service Engineer for assistance to
disable drip trays.

Function Code Procedure

1

Select Manual

and OK to place the module in Manual mode.

2

Select Maintenance on the control panel.

3

Select the number field to display the onscreen keyboard.

4

Enter the function code and select Enter twice to enable the command.

General Error Recovery

When an error occurs at a module, the system activates a flashing beacon and an audible
alarm. The control panel displays the associated error code.

Perform the following procedure when an error occurs on the system.

1

Select Mute

on the control panel.

2

Refer to the Error Code tables in Chapter 4 of the module-specific IFU for the
corresponding error recovery procedure.

Error Recovery Procedures

Error Recovery General Information

3

B31449AE 3-3

3

Look up the code in the Sensor column of the Error Code table.

4

Read the information in the Problem and Solution columns for the error code.

5

Locate the sensor on the appropriate sensor diagram.

6

Inspect the hardware to find the cause of the error.

7

After you investigate the cause of the error, perform the recovery procedure in the
Solution column.

8

Select Restart to resume routine operations. Review the area around the sensor that
generated the error.

9

If the error persists, repeat this procedure. If you cannot recover from the error, contact
your local Beckman Coulter Field Service Engineer.

When any yellow or white Stop button has been pressed (except the Centrifuge Stop
button), at any time during operation, the system disconnects power to the Power Express
system. The air pressure system, Line Control, and Cennexus remain ON.

Power Express Aliquot Error Recovery Procedures

This section provides information to identify and resolve errors related to system
operational problems that are not specific to any Power Express module.

System Error Recovery procedures include:

• Gripper Finger Error Recovery

• Jammed Sample Tube Carrier Recovery

• Bypass a Module Procedure

• Stop Button Recovery

Gripper Finger Error Recovery

Evaluate gripper finger or transfer arm errors to understand where the error occurred in
the loading or unloading process. Study sample tube positioning and the Error Code Tables
to resolve gripper finger errors.

Caution

Even when a module is in Stop or Pause mode, gripper fingers can open or close
unexpectedly, which can create a pinch hazard. Use caution when you resolve the
gripper finger error conditions.

Jammed Sample Tube Carrier Recovery

The Power Express system uses a series of sensors and stoppers to control the movement
of sample tube carriers through the system. The pneumatic stoppers engage and disengage

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3-4 B31449AE

to halt sample tube carriers at specific locations. If a sensor is out of adjustment, the
stopper can engage as a sample tube carrier passes by, pinching the sample tube carrier
and causing a jam. When a sample tube carrier becomes jammed, the system generates an
error message, sounds an alarm and flashes a warning beacon.

Caution

Before you release a jammed sample tube carrier, confirm that the carrier is jammed:
gently push the carrier in the opposite direction that the conveyor belt is moving. If
the carrier moves freely up the track, it is not jammed. Do not use this procedure.
Refer to the following Note for corrective action.

Note

If the sample tube carrier moves up the track, check the sensor number nearest the
stopped sample tube carrier and refer to the corresponding Error Code table to resolve
the error. Contact your Beckman Coulter representative for assistance.

Jammed Sample Tube Carrier Error Recovery

To recover from a jammed sample tube carrier error, follow this procedure.

1

Select Mute

on the control panel to silence the alarm.

2

If the tube is uncapped, remove the sample tube from the carrier.

3

Gently push the sample tube carrier in the direction that the belt is moving until it
“clicks” free.

Important

Use only moderate force to move a jammed tube carrier. Excessive pressure can
damage the system.

4

Replace the sample tube into the carrier (if necessary) and select Restart to resume
routine operation.

Bypass a Module Procedure

When you bypass a module, conveyor belts move sample tube carriers past the module and
through the system. You can use this procedure to bypass any module of the system.

Caution

If you bypass a module with an RFID reader, it can cause other errors for the sample
tubes that bypass the module.

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3

B31449AE 3-5

Use Bypass only to release empty sample carriers (except as otherwise noted in error
recovery). Samples do not route properly and cannot be reentered or remapped.

1

Select Manual and OK to place the module in Manual mode.

2

Select Maintenance on the control panel.

3

Select Bypass

.

4

Wait for all sample tube carriers to pass through the module.

5

Select Enter and select Exit .

6

Select Auto

, then select OK to resume processing.

Stop Button Recovery

When you press any yellow or white Stop button (except the Centrifuge Stop button), at any
time during operation, the system disconnects power to the Power Express system. The
Line Control and Cennexus remain ON. The air system also remains on.

Note

If you press the Centrifuge Stop button, refer to the Centrifuge Stop Button Recovery
Procedure, in the Centrifuge Module IFU, PN B31456.

Important

Press the Stop button to halt any hazardous condition.

Important

When you press the Stop button, the Line Control cannot accurately represent the
location of the last sample tube sorted by the system.

Caution

If you have an Aliquot module, when you press a Stop button, aliquot tips containing
sample drip very slowly. You may need to clean the drip trays. For more information,
refer to CHAPTER 5, Daily Maintenance Procedures, in the General System Operation

IFU, PN B31448.

Important

Perform only the Stop button recovery steps that apply to your Power Express
configuration.

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3-6 B31449AE

1

Do not stop the connected analyzers. The analyzers continue to process sample tubes.

2

Reset all Stop buttons that were pressed by pressing the buttons again. You cannot
restore power to the system until all Stop buttons have been reset.

3

Press the green ON button on the Inlet module to restore power to the system. Resolve
the conditions that prompted the emergency stop. The modules do not yet home or
process any sample tubes.

4

At the Inlet module, remove any tubes from the grippers and return them to the
appropriate Inlet rack:

a. If a stopper is jamming a sample tube carrier, push it forward to release the carrier.

b. If the transfer arm is extended, follow the procedure below to retract the arm to the

standby position.

—

Select Manual and OK to place the module in Manual mode.

—

Select Maintenance on the control panel.

— Select the number field to display the onscreen keyboard.
—

Enter function code 06 and select Enter

twice.

c. If there are sample tubes in the sample tube carriers in the tube loading area,

remove the tubes from the carriers.

d. Remove sample tubes in the sample tube carriers at the RF01 and RF02 positions.

e. Determine which rack or Bulk Inlet the samples removed in steps c and d were

loaded from. Reload the sample tubes to racks in the Inlet module or the Bulk Inlet
bin.

5

At the Error Lane, if a stopper is jamming the sample tube carrier, push it forward to
release the carrier.

6

At the Bulk Inlet module, remove sample tubes from the transfer mechanism if a
stopper is jamming the sample carrier.

a. If a tube is at FS011 or FS021, and it is not fully seated in the carrier, push the

sample tube down

b. If a tube is at FS131 or FS231, remove the tube and replace it in the loader bin.

Rotate DM131 or DM231 to remove the tube and return the motor to a horizontal
position.

c. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

7

At the Outlet module, remove sample tube from the gripper.

a. If a sample tube is present in the gripper finger, manually remove the tube and

place it back into the empty sample tube carrier at BR01.

b. If the transfer arm is extended, follow the procedure below to retract the arm to the

standby position.

—

Select Maintenance on the control panel.

— Select the number field to display the onscreen keyboard.
—

Enter function code 06 and select Enter twice.

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3

B31449AE 3-7

c. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

8

At each Storage module, remove sample tubes from the Storage module grippers:

a. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

b. Check the internal gripper fingers for a sample tube.

c. If there is a sample tube in the gripper, use the following procedure to remove the

tube:

—

Select Maintenance on the front control panel of the Storage module.

— Select the number field to display the onscreen keyboard.
—

Enter function code 30 and select Enter

twice.
— Remove the tube. Check each shelf of the Storage module.
—

Select Enter and Exit .

d. If the loading and retrieval arm grippers and the shuttle cups are holding a tube,

remove it as follows:

— Perform this procedure from the Storage control panel on the conveyor side.

Select Maintenance .

— Select the number field to display the onscreen keyboard.
—

Enter function code 32 and select Enter

twice.
—

Select and hold Repeat and manually move both arms to an accessible

location.
— Remove sample tubes from Loading and Retrieval Arm grippers.
— Use a flexible claw-like grabber tool to reach inside the module to retrieve

sample tubes from the loading and unloading shuttle cups.
—

Select Enter and Exit .
—

Select Auto

and OK .

Note

If any tube access doors were open when the Stop button was pressed, error
codes for those doors SLx21 or SLx23 are generated, where x represents the

number of the Storage module floor (1, 2, 3, or 4). Select Clear to continue
the initialization process.

9

Confirm the status in Cennexus or the LIS for sample tubes recovered from the loading
arm, retrieval arm, floor grippers, and shuttle cups to determine if the samples require
further processing (samples going into storage vs being retrieved).

1. Samples being retrieved by the Storage module must be processed manually offline.
When completed, store the tubes offline. They cannot be re-entered into the system.

2. Samples being retrieved for disposal must be manually disposed. Follow your
laboratory procedures for sample tube disposal.

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3-8 B31449AE

3. Samples being loaded by the Storage module must be reloaded. Place the sample
tubes into spare sample holders and insert the sample holders at the T-lane Entry
point. Refer to the diagrams below.

Note

Any samples removed from a Storage module with any floor configured for Sarstedt
tubes, the sample tube cannot be reloaded. You must remove the sample tube
from the track and store it offline.

Figure 3.1 Sample Tube Enter Lane

Figure 3.2 Second Stockyard Enter Lane

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3

B31449AE 3-9

10

If there are no sample tubes at the Recapper, proceed to Step 14.

11

Check for caps in the Recapper lateral cap pusher:

a. Open the rear doors.

b. Look for caps in lateral cap pusher and plunger chute. If there are caps, proceed to

Step 12. If there are no caps, proceed to Step 13.

12

From the rear of the Recapper, remove caps from the lateral cap pusher:

a. If sample tubes are in the capping area, push them back on the track.

b. Remove all caps at the lateral cap pusher. If there is a cap in the plunger chute, use a

flat head screwdriver to push the cap down and out of the cylinder. Clear track of all
caps.

Important

If one or more caps stay in the lateral cap pusher, the system can generate an
error.

13

Select Auto

and OK to place the module back into operation. Follow the

instructions in the Error Code section for any errors that occur at the Recapper.

14

In the Recapper:

If... Then...

there is a sample tube
with a cap at SN003
or SN033 (FS002 ON,
FS004 ON, FS006 ON,
FS032 ON, FS034 ON,
or FS036 ON error)

Remove the tubes from the sample tube carrier at SN003 or SN033. When
the module is placed back into Auto mode, the empty sample tube carriers
continue on the track. Confirm that the cap is correctly placed and put the
tubes in the same sample carrier after startup.

there is a sample tube
without a cap at
SN003 or SN033.
(FS002 ON, FS004 ON,
FS006 ON, FS032 ON,
FS034 ON, or FS036
ON error)

Remove the sample tubes from the sample tube carrier at SN003 or SN033.
When the module is placed back into Auto mode, the empty sample tube
carriers continue on the track. Place cap securely on the tubes and put the
tubes in the same sample carriers after startup.

15

At the Stago Rack Builder modules:

a. Do not stop the connected analyzers. The analyzers continue to process sample

tubes.

b. If tubes are at BR02 or SN031, leave them in place.

c. If tubes are in the single arm gripper, Load, or Unload racks, remove the tubes.

d. Check the status of the samples on the analyzer for the following:

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3-10 B31449AE

If... Then...

samples are
completed,

Open the connection unit door, retrieve the samples. Transfer these
tubes to the sample tube carriers that are waiting to be unloaded at the
Connection Module (SN031). Place the Connection Unit in Mode 96
(Recovery) to release the completed samples. Close the connection unit
door.

samples are not
completed,

Open the connection unit door, retrieve the samples. Transfer these
tubes to an offline instrument rack and load the samples as a STAT rack.
When completed, manually unload the samples and place the tubes into
the sample tube carriers that are waiting to be unloaded at the
Connection Module (SN031). Close the connection unit door.

e.

On the analyzer connection module control panel, Select Enter and Exit .

16

At the AU5800 and AU5800XL Rack Builder modules:

a. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

b. If a tube is in the loading arm gripper, remove the tube and place back into the

empty sample carrier at the barcode reader.

c. If tubes are in the loading racks remove the tubes and set aside.

d. If tubes are in the unloading arm grippers remove the tubes and place the tubes

back into the rack at the Unloading position. Re-adjust any other tubes in the
Unload rack so that the tubes start at position 1 and have no empty spaces.

e.

Block any tubes behind RF01 position. Select Auto

and OK to place the

module back into operation. Allow the system to load any tubes at RF01 into the
loading rack. The system blocks remaining tubes behind RF01.

f. Place the tubes that you removed in the shuttle carrier cups at the orientation

station one by one.

g. The system loads tubes in the orientation stations into the loading rack.

h. Repeat steps f and g until all tubes are reloaded.

i. When completed, remove the blockage at RF01.

17

At the DxH Rack Builder modules:

a. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

b. If a tube is in the loading arm gripper, remove the tube and place back into the

empty sample carrier at the barcode reader.

c. If tubes are in the loading racks remove the tubes and set aside. If there are any

loading racks in the upper transfer shuttle, remove them and collect the tubes from
the racks.

d. If a tube is in the unloading arm gripper remove the tubes and place the tubes back

into the rack at the Unloading position. Re-adjust any other tubes in the Unload rack
so that the tubes start at position 1 and have no empty spaces. If there are any racks
in the upper unload shuttle area, remove the racks and set them aside.

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3

B31449AE 3-11

e. Collect empty sample tube carriers for the tubes collected from loading racks. Or

manual load the rack into the DxH Input buffer and run the tubes. When the rack is
unloaded transfer it from the DxH manual unload area to the upper unload shuttle
position

f.

Select Auto

and OK to place the module back into operation. Allow the

system to load any tubes at BR01 and BR02 into the loading rack.

g. Place the tubes that you removed from the loading areas into the extra sample tube

carriers and manually load them into the loading queues at SN004 and SN006.

h. Place the removed unloading racks into the upper unload shuttle position.

i. Place any empty racks into the upper unload shuttle position.

18

At the DxC Rack Builder modules:

a. Let the instrument(s) continue to run and process samples.

b. If sample tubes are in the quadruple-gripper transfer arm or the single gripper arm

at the DxC instrument console, verify that samples are completed.

If... Then...

samples are
completed,

Transfer these tubes to the sample tube carriers that are waiting to be
unloaded at the Connection Module.

samples are not
completed,

Transfer these tubes to an offline instrument rack in the output tray
on the right side of the instrument.

c. Remove any sample tubes from the racks in the DxC instrument load tray. Transfer

these tubes to another rack(s) and put this rack(s) in the output tray on the right
side of the instrument(s).

d. Remove sample tubes from the instrument load shuttle. Place these tubes into

another rack and place this rack in the output tray on the right side of the
instrument. Remove any tubes in the instrument unload shuttle and place in the
sample tube carriers at the unload position.

e. After placing the completed tubes into the sample tube carriers at the unload

position, place the DxC Connector unit into Function mode 96. When the carriers
with sample tubes have completely left the unload position, place the DxC
Connector unit into Run.

f. Process the racks collected in the right side output tray using the Analyzer's

PRIORITY button. Load racks into the left side Input tray of the DxC and Press the
Run button. Process a maximum of 2 racks at a time to allow the automation system

to continue loading racks onto the DxC instrument once the track is re-started.

g. As samples are completed and unloaded to the right hand side of the DxC, place the

Connector unit back into Function mode 96 and transfer these tubes to the sample
tube carriers that are waiting for unloading at the Connection Module. When the
carriers with sample tubes have completely left the unload position, place the DxC
Connector unit back into Run.

19

At the Direct Track Sampling modules (excluding Abbott i2000SR):

a. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3-12 B31449AE

b. Perform this procedure from the Direct Track Sampling module control panel.

Select Maintenance

on the control panel.

c. Select the number field to display the onscreen keyboard.

d.

Enter function code 91 and select Enter twice to hold tubes at bar code reader
BR03 and to release tubes after bar code reader BR03. This ensures that the system
reads and registers the bar code IDs at BR03.

e. As the samples pass through the DTS sampling position make a note of the sample

ID numbers for later retrieval. See Note below.

f.

After the system releases all tubes from BR03 and BR02, select Enter

and Exit .

g.

Select Auto and OK to resume operation.

h. Perform troubleshooting on the connected analyzer as necessary to re-establish

communication with the Direct Track Sampling module.

Note

The analyzer does not aspirate samples exiting the DTS connection. If the
analyzer is a dynamic analyzer (AU680, DxC 700 AU, or DxI), Cennexus
automatically recognizes that the analyzer has not aspirated the samples and
reroutes them to another analyzer for testing. If the analyzer is a non-dynamic
analyzer, the system considers aspiration to be complete, and you must
manually request retesting or retrieve samples using Cennexus for offline
testing.

i. Use the Cennexus retrieval function to manually collect the samples, or use the LIS

console to order retests on the samples noted in step e above.

20

If the Abbott i2000SR Direct Track Sampling module T-Lane generates a CCIE error
when you press the main track Stop button:

a.

Select Mute and Clear on the control panel to clear the errors.

b.

Select Restart on the control panel to resume operation.

Note

Pressing the main track Stop button does not affect the Abbott i2000SR,
because the Abbott i2000SR is on a separate power system, but doing so does
generate the CCIE error.

21

At the T-Lanes, if a stopper is jamming the sample tube carrier, push it forward to
release the carrier. Leave other tubes and sample tube carriers alone.

22

At the Aliquotter and Labeler components:

Note

Regardless of the status of the Aliquotter and Labeler, the recovery procedure is
the same.

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3

B31449AE 3-13

a. Check the area around the tip delivery lane.

b. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

c. Check to see if there are jammed or dropped tips and remove if necessary.

d. Save samples that are being aliquotted. Check to see if the aliquotter tips have any

sample in them. Use the following procedure to save the sample:

1. Check to see if the Aliquot tips have any sample in them.

2. Find the sample ID of the primary sample, at the Line Control, select System
Setup > Aliquotting Sample ID.

The system displays sample IDs. Arm #1 is associated with the right Aliquot
Nozzle if viewed from the front of the Aliquot component. Arm #2 is the left
Aliquot Nozzle.

3. Move the aliquot tip nozzles toward the back of the module with Aliquot mode
32 as follows:

1.

Select Maintenance

on the front control panel of the Aliquot component.

2. Select the number field to display the onscreen keyboard.

3.

Enter code 32 and select Enter twice on the control panel.

4.

If TIP ERR 12, TIP ERR 13, or TIP ERR 23 occurs, select Clear and OK
on the control panel. If the Clear option is not displayed, dispose of the

aliquot tip down the disposal chute.

4. Unlock the rear doors of the Aliquotter and open the rear doors.

5. Collect the sample by placing a 2ml sample cup below aliquot tip #1 and then
pulling the aliquot tip downward. Repeat for nozzle #2.

6. After collecting the sample, re-attach the aliquot tip to the nozzle.

7. Close the Aliquotter rear safety shield doors.

e. Use the following procedure to remove any tubes on the conveyor lane.

1. Remove any tubes on the Aliquotter and Labeler conveyor lane.

a.

On the Aliquotter control panel, select Maintenance .

b.

Select Bypass for the tubes to bypass the Aliquot module.

c.

On the Labeler control panel, select Maintenance

to display the

Maintenance settings.

d. Select the number field to display the onscreen keyboard.

e.

Enter Function code 91 and select Enter twice to hold tubes at bar code
reader BR02 and to release tubes after BR02.

f. Remove all tubes in the Aliquotter and the Labeler. Do not remove any

sample tubes at BR02 or before the tube is in the Labeler.

2. After all the tubes and sample carriers have left the Aliquotter and Labeler, exit
the function codes and return the module to Auto mode:

a.

On the Aliquotter control panel, select Enter and Exit .

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3-14 B31449AE

b.

On the Labeler control panel, select Enter

and Exit .

c.

Select Auto and OK on both the Aliquotter and Labeler to resume
processing.

23

At the Secondary Decapper module:

a. If there is a sample tube at BR01, note the Sample ID for use in step c before

continuing with the following recovery steps.

1. If a stopper is jamming the sample tube carrier, push it forward to release the
carrier.

2. Check for any sample tube that is at the decapping position – Will cause an
PS044 ON error.

1. Remove the sample tube.

2. Using Cennexus, determine if the sample tube is supposed to be decapped

or not.

3. If it is supposed to be decapped, manually remove the cap and dispose of

the cap down the cap chute.

3. Leave other tubes in carriers.

b. Place the Secondary Decapper module into Auto mode. Look for any dropped caps

and discard them down the cap chute.

c. Place the sample tube removed in a.2.1 above into the empty sample carrier as it

exits the module.

d. If the error PS041, PS042 or PS043 is generated for the sample tube that was at

BR01 (Confirm the sample ID noted in step a.), manually remove the cap.

e.

Select Clear

from the control panel to clear the PS041, PS042 or PS043 and

release the sample tube.

f.

Select Clear or Restart from the control panel to clear any other errors.

g.

Select Auto

and OK to resume operation.

24

At the Decapper module:

a. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

b. Check for any tube that is ready to be decapped at the decapping positions SN006

or SN016. Remove these tubes, manually decap, and discard the caps in the cap
chute and place the tube back in the sample carrier.

c.

Select Auto and OK to resume operation.

d.

If the error PS011, PS012, PS111, PS112 occurs, select Clear from the control
panel to clear the error and release the sample tube.

e. If PS014 or PS114 error is generated, manually decap the tube and dispose of it in

the cap chute.

f.

Select Clear from the control panel to clear the PS014 or PS114 error and release
the sample tube.

25

At the Level Detector component:

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3

B31449AE 3-15

a. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

b. Remove tubes that are held by the grippers and check to see that the labels are not

damaged. Place the tubes back in their assigned carriers.

c. If there are tubes in the cups for level detecting, remove the tubes one by one and

check to see that the labels are not damaged. Place the tubes back in their assigned
carriers.

d. Leave other tubes and sample tube carriers as they are.

e. If there are tubes in position to be level detected, the system generates errors

PS001 to PS005 when you place the Level Detector into Auto mode.

f.

Select Clear to clear the errors and allow the tubes to pass the transfer point of
the level detector.

g. The system may not process sample tubes at the transfer point correctly. If the

system does not complete level detection, it generates an aliquot error. If the
system completes level detection, it continues to process the tube.

26

At the Centrifuge module:

a.

Select Mute

on the Centrifuge control panel to silence the alarm.

b. If a stopper is jamming the sample tube carrier, push it forward to release the

carrier.

c. Press the Stop button again. This resets the Stop button.

d. Turn the Centrifuge power switch OFF and wait at least a minute. The system

displays Unlock when you can turn the power back on. Turn the Centrifuge
switch back on to reset the centrifuge.

e. Determine whether the tubes currently in the centrifuge require centrifugation or

not.

1.

On the Centrifuge control panel, select Top Unlock

to unlock the Centrifuge

cover.

2.

Select and hold Unlock to unlock the Centrifuge lid.

3. If the Centrifuge transfer arm interferes with the lid, use function code 57 on
the centrifuge D-Lane control panel to release power to the transfer arm and
move it up and left it to home position.

4. Lift the centrifuge cover, then lift centrifuge lid.

5. Inspect the tubes.

6. If you do not need to manually centrifuge any samples, go to Step m.

7. Firmly press down on the centrifuge lid with the palms of your hands to close
the centrifuge lid.

8. Close the centrifuge cover.

f. Perform this procedure on the control panel on the Centrifuge D-Lane. Select

Maintenance

on the control panel.

g. Select the number field to display the onscreen keyboard.

h.

Enter function code 80 and select Enter twice.

Error Recovery Procedures

Power Express Aliquot Error Recovery Procedures

3-16 B31449AE

i.

On the Centrifuge control panel (not the D-Lane control panel), select Restart

to

start centrifugation.

Note

If the Centrifuge control panel does not display the Restart icon, select Top
Unlock , open and then close the top cover and then select Restart to

start centrifugation.

j. Wait for the centrifuge to complete processing.

k.

On the Centrifuge control panel, select and hold Unlock to unlock the Centrifuge
lid.

l. Lift the centrifuge cover, then lift centrifuge lid.

m. Unload and replace balance tubes in the original position if necessary.

n. Unload the centrifuged sample tubes into the sample tube carriers in the Centrifuge

track queue (D-Lane).

o. Firmly press down on the centrifuge lid with the palms of your hands to close the

centrifuge lid.

p. Close the centrifuge cover.

q. Perform this procedure on the Centrifuge D-Lane control panel. Select Maintenance

on the control panel.

r. Select the number field to display the onscreen keyboard.

s.

Enter function code 84 and select Enter twice.

t.

After the tubes have exited the Centrifuge track queue, select Enter

and Exit .

u.

Select Auto and OK to resume operation.

27

Confirm all system modules are in Run mode. Select Auto and OK to resume
processing, if necessary.

Aliquot Module Error Recovery Procedures

This section provides information to identify and resolve errors related to the Aliquot
module. Aliquot error recovery procedures include:

• Aliquot Drip Tray Error Recovery

• Aliquotter and Labeler Lane Clear

• Aliquot Sample Recovery

Aliquot Drip Tray Error Recovery

Aliquot drip tray errors can occur when the left or right serum drip tray accumulates
excessive serum or the drip trays are left out. Follow this procedure to recover from the
error.

Error Recovery Procedures

Aliquot Module Error Recovery Procedures

3

B31449AE 3-17

Caution

Excessive serum in the drip trays can be caused by an air pressure leak in the aliquot
system. If this occurs, contact a Beckman Coulter Representative.

1

Select Pause

on the Aliquotter control panel to pause the Aliquotter.

Caution

Confirm that the module is in Pause mode before you perform this procedure.
When the module is in Pause mode, the control panel turns yellow.

Note

The following procedure cancels any aliquotting that is in progress and releases the
sample in the aliquot tips. If you can access the drip trays without placing the
Aliquotter in Manual mode, you can remove and clean them without affecting the
aliquotting process. If you cannot access the drip trays continue with the following
procedure.

2

Select Manual and OK to place the module in Manual mode.

3

Move the aliquot tip nozzle toward the back of the module with Aliquot mode 32 as
follows:

a.

Select Maintenance on the front control panel of the Aliquot component.

b. Select the number field to display the onscreen keyboard.

c.

Enter code 32 and select Enter

twice on the control panel.

d.

If TIP ERR 12, TIP ERR 13, or TIP ERR 23 occurs, select Clear and OK on the
control panel. If the Clear option is not displayed, dispose of the aliquot tip down

the disposal chute.

4

Open the rear doors of the Aliquotter.

5

If necessary, save samples that the system is aliquotting. Refer to procedure Aliquot

Sample Recovery. Then continue with Step 6.

6

Using biohazard protection, grasp the sides of the drip tray with your thumb and finger.
Lift the drip trays up and out of the Aliquotter, one tray at a time.

7

Clean the trays with swabs moistened with water and rinse the trays with deionized
water.

8

If the drip trays are worn or damaged, install replacement drip trays.

To replace a drip tray, align the bottom of the tray with the square opening on the
mounting plate and lower it into place. If the tray does not slide into place, rotate it 90
degrees and try again. Repeat this step to replace the other tray.

Error Recovery Procedures

Aliquot Module Error Recovery Procedures

3-18 B31449AE

9

Close the Aliquotter rear safety shield doors.

10

Perform the Aliquotter and Labeler Lane Clear procedure.

Aliquotter and Labeler Lane Clear

Use this procedure to clear any sample tubes and sample carriers after the aliquot process
has been canceled. This includes:

• After a Stop Button has been pressed.

• After an ID error is detected in the Aliquot process (primary and secondary bar code
ID’s do not match).

• After a Drip Tray error in which the drip trays are blocked or otherwise inaccessible.

1

Remove any tubes on the Aliquotter and Labeler conveyor lane.

a.

On the Aliquotter control panel, select Maintenance .

b.

Select Bypass

for the tubes to bypass the Aliquot module.

c.

On the Labeler control panel, select Maintenance to display the Maintenance
settings.

d. Select the number field to display the onscreen keyboard.

e.

Enter Function code 91 and select Enter twice to hold tubes at bar code reader
BR02 and to release tubes after BR02.

f. Remove all tubes in the Aliquotter and the Labeler. Do not remove any sample tubes

at BR02 or before the tube is in the Labeler.

2

After all the tubes and sample carriers have left the Aliquotter and Labeler, exit the
function codes and return the module to Auto mode:

a.

On the Aliquotter control panel, select Enter

and Exit .

b.

On the Labeler control panel, select Enter and Exit .

c.

Select Auto and OK on both the Aliquotter and Labeler to resume
processing.

Aliquot Sample Recovery

If necessary, use this procedure to recover any sample left in the aliquot tips after the
aliquot process has been cancelled. This includes:

• After a Stop Button has been pressed.

• After an ID error is detected in the Aliquot process (primary and secondary bar code
ID’s do not match).

• After a Drip Tray error in which the drip trays are blocked or otherwise inaccessible.

1

Check to see if the Aliquotter tips have any sample in them.

Error Recovery Procedures

Aliquot Module Error Recovery Procedures

3

B31449AE 3-19

2

Find the sample ID of the primary sample, at the Line Control, select System Setup >
Aliquotting Sample ID.

The system displays sample IDs. Arm #1 is associated with the right Aliquot Nozzle if
viewed from the front of the Aliquot component. Arm #2 is the left Aliquot Nozzle.

Select Manual

and OK to place the module in Manual mode.

3

Move the aliquot tip nozzles toward the back of the module with Aliquot mode 32 as
follows:

a.

Select Maintenance on the control panel of the Aliquotter.

b. Select the number field to display the onscreen keyboard.

c.

Enter code 32 and select Enter twice on the control panel.

d.

If TIP ERR 12, TIP ERR 13, or TIP ERR 23 occurs, select Clear

and OK on the

control panel. If the Clear option is not displayed, dispose of the aliquot tip down
the disposal chute.

4

Open the rear doors of the Aliquotter.

5

Collect the sample by placing a 2mL sample cup below aliquot tip #1 and then pulling
the aliquot tip downward. Repeat for nozzle #2.

6

After collecting the sample, re-attach the aliquot tip to the nozzle.

7

Close the Aliquotter rear safety shield doors.

8

Perform the Aliquotter and Labeler Lane Clear procedure.

Error Recovery Procedures

Aliquot Module Error Recovery Procedures

3-20 B31449AE

CHAPTER 4

Troubleshooting

Error Code Tables

The Error Code tables describe error messages generated by the Power Express system.
The tables provide system error codes, a brief explanation of the possible problem, and
possible solutions.

Error Code Explanation

The Error Code column contains the alphanumeric codes as they appear on the Control
Panel and in the Line Control Error Log. These codes (for example, SN009) refer to specific
sensors on the track.

The Problem column describes the cause of the error.

The Solution column provides resolution instructions.

Nomenclature

The following table contains definitions of the alphabetic portion of error codes found in
the Error Code column of the following Error Code tables.

Use this table and the color diagrams in the Sensor Diagrams section to locate errors on the
system.

Error Code DefinitionsTable 4.1

Code Definition

AS Auto Sensor

BR Bar Code Reader

BUZZ Buzzer

CCIE SND CC-Link IE Field Send

DM Digital Motor

Drip Cup Drip Cup

ERR Error

FS Fiber Sensor

HI VOL High-volume

HOM Home

INI Initialization

JOG Jog Operation of the Motors

LIM Limit

LS Limit Sensor

NETC1 Network Converter for Motor

B31449AE 4-1

Error Code Definitions (Continued)

Table 4.1

Code Definition

OFF

1. A cylinder is in an abnormal condition with an OFF status.

2. A sensor detects an abnormal condition with an OFF status.

ON A cylinder is in an abnormal condition with an ON status.

A sensor detects an abnormal condition with an ON status.

OP CALL Operation Call (contact your Beckman Coulter Field Service Engineer )

PAS Pass

PM Pulse Motor

POS Positioning

PR Label Printer

PRINT SYNTX Printer Syntax

PRNT CUT Printer Cut

PRNT HEAT Printer Heat

PRNT PAUSE Printer Pause

PS Photo Sensor

REG RST Register Reset

RF RFID

RF INI RF Initialization

RST Reset

SL Cylinder

SN Sensor

TIP ERR Tip Error

Z# Shock Shock Sensor (Z-axis)

Level Detector Error Codes

Level Detector Error CodesTable 4.2

Sensor Problem Solution

AS015 ON

AS016 ON

AS017 ON

AS018 ON

AS019 ON

Gripper error on the
transfer arm.

1. Confirm that the gripper is open.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

Troubleshooting

Error Code Tables

4-2 B31449AE

Level Detector Error Codes (Continued)

Table 4.2

Sensor Problem Solution

AS015 OFF

AS016 OFF

AS017 OFF

AS018 OFF

AS019 OFF

Gripper error on the
transfer arm.

1. Confirm that a sample tube has not been dropped.

2. Confirm that the gripper is holding a sample tube correctly.
If not, manually place a tube in the gripper. If due to a tube
removed for a BUZZ error at BR01, remove the tube after
the level sense operation is completed.

3. Confirm that the air compressor is on and the auto switch
is working correctly.

4. Confirm that the compressed air supply is within the
normal pressure range.

BUZZ01-0*

Line Control CPU Error, bar
code label, or RFID read
error or Sample Positioning
error.

1.

Select Restart on the control panel to retry.

2. Confirm that the bar code reader or RFID reader reads the
bar code label or RFID tag correctly. If necessary, reprint
the bar code label and re-apply it to the sample tube.

3.

If the error persists, select Clear

on the control panel

to release the carrier.

CCIE ERR

Established communication
between PLC and LC has
been disrupted.

1. Confirm the cable connection between LC and PLC, located
at the upper stream side of the Error unit.

2. Confirm all the PLCs within the line are powered on.

3. When the communication between PLC and LC has been
re-established, an error is recovered.

4.

Select Restart on the control panel to retry or use
Function code 01 (Lane through (Bypass)) to continue.

CCIE SND

Failed to send a message to
the Line Control.

Confirm that the cables between individual PLCs and the Line
Controller are connected correctly.

NETC1 DATA

Network protocol
converter: command
execution error.

Clear the error to retry the command. If the error persists,
reboot the module.

NETC1 RST1

NETC1RST2

Network protocol
converter: reminder to
reboot the module. After
replacing a network
protocol converter and
configuring its settings for
the first time, the module
must be rebooted for the
settings to take effect.

Reboot the module.

OP CALL

PLC hardware error. A PLC
battery may be worn out.

Replace the battery if the battery indicator on the front of the
PLC box is blinking.

Troubleshooting

Error Code Tables

4

B31449AE 4-3

Level Detector Error Codes (Continued)

Table 4.2

Sensor Problem Solution

PM001 JOG

Home sensor detection
error on the arm.

1. Confirm that the motor on the arm rotates
counterclockwise towards the sample tube transfer point
and the home sensor works correctly.

2.

Place the module in Auto mode to resume operation.

PM001 POS

Loading arm positioning
error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM001 HOM

Error generated while the
arm was moving to the
home position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
rotating table.

3.

Place the module in Auto mode to resume operation.

PM001 ERR

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Note

If the error still occurs, reboot the module, then
place it in Auto mode to resume operation.

PM001 LIM

The current register setting
forced the arm to move
beyond the allowable limit
position.

1.

Place the module in Manual mode.

2.

Place the module in Auto mode to resume operation.

PS001 ON

PS002 ON

PS003 ON

PS004 ON

PS005 ON

A sample tube is at the
transfer point during unit
initialization.

1. Remove the sample tube from the transfer point and
process it offline.

2.

Select Clear on the control panel to release the carriers
from the transfer point.

PS001 OFF

PS002 OFF

PS003 OFF

PS004 OFF

PS005 OFF

Sample tube detection
error. The transfer arm has
received a sample tube
from an optical well, but
the tube detection sensor
at the carrier does not
detect the sample tube.

1. Inspect to see if the transfer arm has dropped the sample
tube.

2. If the tube has been dropped, manually place the tube into
the carrier.

3. Confirm that the sensor is working correctly.

Troubleshooting

Error Code Tables

4-4 B31449AE

Level Detector Error Codes (Continued)

Table 4.2

Sensor Problem Solution

QJ71GF ERR

The PLC module (QJ71GF)
used for the
communication between
the PLC and LC
malfunctioned.

1. Reset the PLC.

2. If the reset does not recover from the error, QJ71GF
module for the PLC can be defective.

REG RST

PLC register settings have
been reset. The settings
may have reverted to their
default values.

Inspect and adjust the PLC register settings as required.

SL001 ON

SL001 OFF

SL002 ON

SL002 OFF

SL003 ON

SL003 OFF

SL005 ON

SL005 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL011A ON

SL011B ON

SL011 OFF

Error at the Y-axis cylinder
on the carrier transfer arm.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

3. Confirm that nothing interferes with the movement of the
loading arm.

4. Inspect the transfer arm for misalignment.

SL013 ON

SL013 OFF

Error at the Z-axis cylinder
on the carrier transfer arm.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

3. Confirm that nothing interferes with the movement of the
loading arm.

4. Inspect the transfer arm for misalignment.

Troubleshooting

Error Code Tables

4

B31449AE 4-5

Level Detector Error Codes (Continued)

Table 4.2

Sensor Problem Solution

SL021 ON

SL021 OFF

Sample carrier clamps are
not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL091 ON

SL091 OFF

Locking cylinder error. The
cylinder that locks the rear
door lock is not working
correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

SL093 ON

SL093 OFF

Locking cylinder error. The
cylinder that locks the front
door lock is not working
correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

SL101 ON

SL101 OFF

SL102 ON

SL102 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

Troubleshooting

Error Code Tables

4-6 B31449AE

Level Detector Error Codes (Continued)

Table 4.2

Sensor Problem Solution

SL110 ON

SL110 OFF

Transfer arm Z-axis motion
error.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

SL201 ON

SL201 OFF

SL202 ON

SL202 OFF

SL203 ON

SL203 OFF

SL204 ON

SL204 OFF

SL205 ON

SL205 OFF

SL206 ON

SL206 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SN002 PAS

SN003 PAS

SN004 PAS

SN005 PAS

SN102 PAS

SN202 PAS

SN204 PAS

SN206 PAS

Passage sensor error. A
passage sensor does not
detect a carrier within a
predetermined timeout
period.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

3. If no sample tube carrier is there or stopped, the passage
of the carrier did not trigger the sensor. Use a metal object

to trigger the sensor manually. Select Restart

.

Labeler Error Codes

Labeler Error CodesTable 4.3

Sensor Problem Solution

BR01 INI

BR02 INI

BR03 INI

BR04 INI

Bar code reader
initialization error.

1. Confirm that the BCR cable is connected properly.

2. Reboot the module.

3.

Place the module in Run mode to resume operation.

BR01 READ

Failed to read the aliquot
tube ID.

1. Check that the aliquot tube has a bar code label and that
the bar code reader is working correctly.

2.

Selecting Restart on the LCD panel will cause the
module to reprint the label.

Troubleshooting

Error Code Tables

4

B31449AE 4-7

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

BUZZ01-0*

BUZZ02-0*

BUZZ03-0*

BUZZ04-0*

Line Control CPU Error, bar
code label, or RFID read
error or Sample Positioning
error.

1.

Select Restart on the control panel to retry.

2. Confirm that the bar code reader or RFID reader reads the
bar code label or RFID tag correctly. If necessary, reprint
the bar code label and re-apply it to the sample tube.

3.

If the error persists, select Clear

on the control panel

to release the carrier.

-01 indicates the sample tube bar code label is unreadable.

Repeat the read operation or reprint the bar code label and re­apply it to the tube and repeat the read operation.

-02 indicates the sample tube bar code label was read, however

the ID indicates this tube should be somewhere else on the
system. This is frequently due to a mis-read of an aliquot tube
either here or somewhere else. The sample tube will need to be

removed and select Clear to recover from the error.

-03 indicates the sample tube bar code label was read, however

the ID indicates the tube should not be on the system at all.
This is frequently due to a secondary label which may be
partially in view. Correct any secondary label and repeat, and if
the problem continues, remove the sample tube and select

Clear

.

FS031 ON

Stuck secondary container
at the tube delivery belt.

1. Inspect for a stuck secondary container on the tube
delivery belt.

2. If found, push the tube towards the container transfer
point.

ID ERR

Invalid secondary container
ID.

1. Remove all sample tubes from the Aliquot and Labeler
modules using the procedure Aliquotter and Labeler Lane

Clear.

2.

Place the module in Auto mode to resume operation.

NETC1 DATA

Network protocol
converter: command
execution error.

Clear the error to retry the command. If the error persists,
reboot the module.

Troubleshooting

Error Code Tables

4-8 B31449AE

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

NETC1 RST1

NETC1 RST2

Network protocol
converter: reminder to
reboot the module. After
replacing a network
protocol converter and
configuring its settings for
the first time, the module
must be rebooted for the
settings to take effect.

Reboot the module.

Pail Full

Pail has filled with disposed
secondary tubes.

Refer to Empty the Defective Secondary Tube Container.

PM001 ERR

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Note

If the error still occurs, reboot the module, then
place it in Auto mode to resume operation.

PM001 HOM

Error generated while the
arm was moving to the
home position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
rotating table.

3.

Place the module in Auto mode to resume operation.

PM001 JOG

Home sensor detection
error at the rotating table.

1. Confirm that the motor rotates counterclockwise towards
the secondary container transfer position and the Home
Sensor works correctly.

2.

Place the module in Auto mode to resume operation.

PM001 LIM

The current register setting
forced the arm to move
beyond the allowable limit
position.

1.

Place the module in Manual mode.

2.

Place the module in Auto mode to resume operation.

3. If the error still occurs, contact your Beckman Coulter
representative.

PM001 POS

Rotating table position
error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
rotating table.

3.

Place the module in Auto mode to resume operation.

Troubleshooting

Error Code Tables

4

B31449AE 4-9

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

PM002 ERR

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Note

If the error still occurs, reboot the module, then
place it in Auto mode to resume operation.

PM002 HOM

Error generated while the
arm was moving to the
home position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM002 JOG

Home sensor detection
error on the arm.

1. Confirm that the Y-axis inner arm or retrieve arm motor
moves towards the home position and the home sensor
works correctly.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM002 LIM

The current register setting
forced the arm to move
beyond the allowable limit
position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM002 POS

Loading arm positioning
error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PRNT CUT

The print head is damaged. Reboot the module.

Note

If the error persists, replace the printer.

Troubleshooting

Error Code Tables

4-10 B31449AE

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

PRNT HEAT

The print head is
overheated.

1. Turn off the power to the unit.

2. Wait for the print head to cool down.

3. Power on the unit.

PRNT OPEN

Unable to send data to the
printer. The printer door is
open.

1. Pull out the labeling component and close the printer door.

2. Press the green feed button to advance the paper so that
the label is positioned correctly inside the printer.

3. Push back the labeling component until the bracket
latches.

4. Reboot the module.

PRNT PAUSE

The printer is paused.

1. Confirm that the printer door is closed and Label Assembly

Drawer is closed. Press Restart .

Note

After opening the printer door to replace the
label roll or clean the print head, press the
green feed button to confirm the label is
positioned correctly inside the printer.

2. If error repeats, press Label Feed button on the Label
Printer. Refer to figure 2.3 and rotate spindle to take up

any loose label paper. Close drawer and press Restart .

PRNT STATE

Failed to send data to the
printer.

1. Confirm that the printer is on and the printer data cable is
connected correctly.

2. Reboot the module.

PRNT SYNTX

Syntax error detected in the
data sent to the printer.

Reboot the module.

PS003 PAS

Error occurred while
passing a secondary
container from the tube
delivery belt to the gripper
on the transfer arm.

1. Confirm that a secondary container is not jammed or stuck.

2. Confirm that PS003 works correctly.

3. Confirm that PS003 turns on when there is a sample tube in
front of the sensor.

PS004 PAS

A secondary container does
not drop down the funnel
into a holder on the
rotating table.

1. Confirm that a secondary container is not jammed or stuck.

2. If there is a stuck tube, manually drop the tube down the
funnel to activate PS004.

3. Confirm that PS004 turns on when there is a tube in front
of the sensor.

Troubleshooting

Error Code Tables

4

B31449AE 4-11

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

PS006 PAS

A queued secondary
container above the
rotating table does not
drop down into a holder on
the rotating table.

1. Confirm that a secondary container is not jammed or stuck.

2. If there is a stuck tube, manually drop the tube down the
funnel to activate PS006.

3. Confirm that PS006 turns on when there is a tube in front
of the sensor.

PS024 ON

Failed to retrieve a
secondary container from
the rotating table.

1. Confirm that PS024 works correctly.

2. Manually remove all secondary containers from the
rotating table.

3.

Select Restart on the control panel to activate the
transfer arm.

Note

Another error occurs when the transfer arm
activates. Inspect the device.

PS024 OFF

Secondary container
detection error. The
transfer arm has retrieved a
secondary container from
the rotating table, but the
sensor at the carrier does
not detect the tube.

1. Confirm that PS024 works correctly.

2. If a secondary container was dropped, pick up the tube and
place it in the carrier at PS024.

PS031 ON

Jammed or stuck secondary
container at the back of the
secondary container supply
box.

Inspect for and remove any jammed or stuck secondary
containers.

PS032 ON

Jammed or stuck secondary
container at the front of the
secondary container supply
box.

Inspect for and remove any jammed or stuck secondary
containers.

PS033 ON

Stuck secondary container
at the tube delivery belt.

1. Inspect for a stuck secondary container on the tube
delivery belt or obstruction around the tube transfer point.

2. If found, push the tube towards the tube transfer point or
remove obstruction.

3. Check for too many secondary containers on the tube
delivery belt. Should be no more than one past FS031. If
found, remove by pushing the tube upwards and place
back into the tube supply bin.

4. If the error still occurs, contact your Beckman Coulter
representative.

Troubleshooting

Error Code Tables

4-12 B31449AE

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

PS034 ERR

Secondary container not
consistently detected.

1. Inspect for a stuck secondary container on the tube
delivery belt or obstruction around the tube transfer point.

2. If found, push the tube towards the tube transfer point or
remove obstruction.

3. Check for too many secondary containers on the tube
delivery belt. Should be no more than one past FS031. If
found, remove by pushing the tube upwards and place
back into the tube supply bin.

4. If the error still occurs, contact your Beckman Coulter
representative.

PS051 ON

Tube-on-tube error at
BR03. The transfer arm
attempted to place a
secondary container into
the carrier, but another
secondary container is in
the carrier.

1. Confirm that PS051 works correctly.

2. If there is a secondary container at PS051, remove the tube
from the carrier.

PS051 OFF

Secondary container
detection error at BR03.

1. Confirm that PS051 works correctly.

2. Tube was dropped. Place secondary tube into carrier at
PS051.

PS061 ON

Tube-on-tube error at
BR04. The transfer arm
attempted to place a
secondary container into
the carrier, but another
secondary container is in
the carrier.

1. Confirm that PS061 works correctly.

2. If there is a secondary container at PS061, remove the tube
from the carrier.

PS061 OFF

Secondary container
detection error at BR04.

1. Confirm that PS061 works correctly.

2. Tube was dropped. Place secondary tube into carrier at
PS061.

PS081 ON

PS082 ON

PS083 ON

A carrier is under the
transfer arm.

1. Inspect to see if there is a carrier under the carrier transfer
arm. If found, remove the carrier from the area.

2. Confirm that the sensor is working correctly.

Troubleshooting

Error Code Tables

4

B31449AE 4-13

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

PS081 PAS

PS082 PAS

PS083 PAS

Passage sensor error. A
passage sensor does not
detect a carrier within a
predetermined timeout
period.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

3. If no sample tube carrier is there or stopped, the passage
of the carrier did not trigger the sensor. Use a metal object

to trigger the sensor manually. Select Restart

.

RF03 INI

RF04 INI

RFID initialization error.

1. Confirm that the RFID cable is connected correctly.

2. Reboot the module.

3.

Place the module in Run mode to resume operation.

SL001 ON

SL001 OFF

Secondary container clamps
at the labeling position are
not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the secondary container is level and is not
jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL002 ON

SL002 OFF

Cylinder error at tube
pusher #1 that pushes out a
tube.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL003 ON

SL003 OFF

Cylinder error at tube
pusher #2 that stops the
movement of a tube.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

Troubleshooting

Error Code Tables

4-14 B31449AE

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

SL004 ON

SL004 OFF

Gripper error at the tube
receiving point by the tube
supply belt.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL005 ON

SL005 OFF

Error at the lateral tube
stopper in the funnel above
the rotating table.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL006 ON

SL006 OFF

Secondary container
guiding clamps are not
working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL011 ON

SL011 OFF

Cylinder error at the printer
carriage.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

Troubleshooting

Error Code Tables

4

B31449AE 4-15

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

SL012 ON

SL012 OFF

The cylinder that pushes
out the roller is not working
correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL013 ON

SL013 OFF

The cylinder that pushes
out the roller is not working
correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL021 ON

SL021 OFF

Error at the gripper on the
secondary container
transfer arm.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL022A ON

SL022B ON

SL022 OFF

SL022 ERR

Error at the Z-axis cylinder
on the secondary container
transfer arm.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that nothing interferes with the movement of the
Secondary Container transfer arm.

2. Inspect the transfer arm for misalignment.

3. Check the defective secondary tube container and disposal
chute.

4. Confirm that the air compressor is on and the auto switch
is working correctly.

5. Confirm that the compressed air supply is within the
normal pressure range.

Troubleshooting

Error Code Tables

4-16 B31449AE

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

SL031 ON

SL031 OFF

Push-up cylinder error
inside the secondary
container supply box.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL033 ON

SL033 OFF

Error opening or closing the
door at the back of the
secondary container supply
box.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL034 ON

SL034 OFF

Push-up cylinder error
inside the secondary
container supply box.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL036 ON

SL036 OFF

Error opening or closing the
door at the front of the
secondary container supply
box.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

Troubleshooting

Error Code Tables

4

B31449AE 4-17

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

SL037 ON

SL037 OFF

Error at lateral tube stopper
#1.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL038 ON

SL038 OFF

Error at lateral tube
stopper. #2

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL041 ON

SL041 OFF

SL042 ON

SL042 OFF

SL043 ON

SL043 OFF

SL051 ON

SL051 OFF

SL052 ON

SL052 OFF

SL053 ON

SL053 OFF

SL061 ON

SL061 OFF

SL062 ON

SL062 OFF

SL063 ON

SL063 OFF

SL066 ON

SL066 OFF

SL081 ON

SL081 OFF

SL082 ON

SL082 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

Troubleshooting

Error Code Tables

4-18 B31449AE

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

SL083A ON

SL083B ON

SL083 OFF

Error at the Y-axis cylinder
on the carrier transfer arm

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that nothing interferes with the movement of the
loading arm.

3. Inspect the transfer arm for misalignment.

4. Confirm that the sensor on the Y-axis is working correctly.

SL084 ON

SL084 OFF

Error at the stopper on the
holder transfer arm.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

SL086A ON

SL086B ON

SL086 OFF

Error at the Z-axis cylinder
on the carrier transfer arm.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

3. Confirm that nothing interferes with the movement of the
loading arm.

4. Inspect the transfer arm for misalignment.

SL091 ON

SL091 OFF

Locking cylinder error. The
cylinder that locks the rear
door lock is not working
correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm the air compressor is on and the auto switch is
working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

Troubleshooting

Error Code Tables

4

B31449AE 4-19

Labeler Error Codes (Continued)

Table 4.3

Sensor Problem Solution

SL101 ON

SL101 OFF

SL102 ON

SL102 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SN011 PAS

Label Assembly Drawer is
not closed correctly.

1. Push back the Label Assembly Drawer until the bracket
latches.

2. Confirm that SN011 turns on when the drawer is secured in
position.

3. If error repeats, press the Label Feed button on the Label
Printer. Refer to figure 2.3 and rotate spindle to take up
any loose label paper.

4.

Select Restart on the control panel to resume
operation.

SN042 PAS

SN043 PAS

SN052 PAS

SN053 PAS

SN062 PAS

SN063 PAS

SN066 PAS

SN086 PAS

SN087 PAS

SN102 PAS

Passage sensor error. A
passage sensor does not
detect a carrier within a
predetermined timeout
period.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

3. If no sample tube carrier is there or stopped, the passage
of the carrier did not trigger the sensor. Use a metal object

to trigger the sensor manually. Select Restart

.

Tube Supply

Secondary tube supply bin
is empty.

Refer to Add Aliquot Sample Tubes.

Troubleshooting

Error Code Tables

4-20 B31449AE

Aliquotter Error Codes

Aliquotter Error CodesTable 4.4

Sensor Problem Solution

BR01 INI

BR02 INI

BR03 INI

BR11 INI

BR12 INI

BR13 INI

Bar code reader
initialization error.

1. Confirm that the bar code reader cable is connected
correctly.

2. Reboot the module.

3.

Place the module in Run mode to resume operation.

BUZZ01-0*

BUZZ02-0*

BUZZ03-0*

BUZZ11-0*

BUZZ12-0*

BUZZ13-0*

Line Control CPU Error, bar
code label, or RFID read
error or Sample Positioning
error.

1.

Select Restart on the control panel to retry.

2. Confirm that the bar code reader or RFID reader reads the
bar code label or RFID tag correctly. If necessary, reprint
the bar code label and re-apply it to the sample tube.

3.

If the error persists, select Clear

on the control panel
to release the carrier. The aliquot process and all sample
tubes in the Aliquot and Labeler components must be
cleared. Refer to the procedure Aliquot and Labeler Lane
Clear.

Drip Cup#1

Drip Cup Tray for Nozzle A
is full.

1. Unlock and open the rear doors.

2. Take biohazard precautions, such as wearing protective
clothing, and remove the drip tray.

3. Empty and clean the tray.

4. Put the tray into place.

5. Close the rear doors.

6.

Select Restart on the control panel to resume
operation.

Note

If you are unable to access the drip tray, perform
aliquot drip tray error recovery. Refer to Aliquot

Drip Tray Error Recovery.

Troubleshooting

Error Code Tables

4

B31449AE 4-21

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

Drip Cup#2

Drip Cup Tray for Nozzle B is
full.

1. Unlock and open the rear doors.

2. Take biohazard precautions, such as wearing protective
clothing, and remove the drip tray.

3. Empty and clean the tray.

4. Put the tray into place.

5. Close the rear doors.

6.

Select Restart on the control panel to resume
operation.

Note

If you are unable to access the drip tray, perform
aliquot drip tray error recovery. Refer to Aliquot

Drip Tray Error Recovery.

FS081 ON

Stuck tip at the tip delivery
belt.

1. Inspect for stuck tips on the tip delivery belt.

2. If found, push the tip towards the tip supplying point.

HI-VOL1

Unexpected serum level
was detected.

Logged as an aliquoting error in System Error Log.

HI-VOL1_S

A sensor detected an
impact when a nozzle
attempted to measure the
surface of the serum.

Logged as an aliquoting error in System Error Log. It processed
Tube with aliquoting error.

HI-VOL2

Unexpected serum level
was detected.

Logged as an aliquoting error in System Error Log.

HI-VOL2_S

A sensor detected an
impact when a nozzle
attempted to measure the
surface of the serum.

Logged as an aliquoting error in System Error Log. It processed
Tube with aliquoting error.

ID02 ERR

Error caused by a mismatch
between primary sample
tube ID and secondary
container ID at BR02.

The aliquot process and all sample tubes in the Aliquot and
Labeler components must be cleared. Refer to Aliquotter and

Labeler Lane Clear.

ID03 ERR

Error caused by a mismatch
between primary sample
tube ID and secondary
container ID at BR03.

The aliquot process and all sample tubes in the Aliquot and
Labeler components must be cleared. Refer to Aliquotter and

Labeler Lane Clear.

ID12 ERR

Error caused by a mismatch
between primary sample
tube ID and secondary
container ID at BR02.

The aliquot process and all sample tubes in the Aliquot and
Labeler components must be cleared. Refer to Aliquotter and

Labeler Lane Clear.

Troubleshooting

Error Code Tables

4-22 B31449AE

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

ID13 ERR

Error caused by a mismatch
between primary sample
tube ID and secondary
container ID at BR03.

The aliquot process and all sample tubes in the Aliquot and
Labeler components must be cleared. Refer to Aliquotter and

Labeler Lane Clear.

Pail Full

No Pail

Pail filled with disposed
aliquot tips or the disposal
pail is not present.

Refer to Empty Aliquot Tip Biohazard Container.

PM001 JOG

Home sensor detection
error on the arm.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Note

If the error still occurs, reboot the module, then
place it in Auto mode to resume operation.

PM001 POS

Loading arm positioning
error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM001 HOM

Error generated while the
arm was moving to the
home position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM001 ERR

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Note

If the error still occurs, reboot the module, then
place it in Auto mode to resume operation.

Troubleshooting

Error Code Tables

4

B31449AE 4-23

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

PM001 LIM

The current register setting
forced the arm to move
beyond the allowable limit
position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM002 JOG

Home sensor detection
error on the arm.

1. Confirm that the Y-axis inner arm or retrieve arm motor
moves towards the home position and the home sensor
works correctly.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM002 POS

Loading arm positioning
error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM002 HOM

Error generated while the
arm was moving to the
home position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM002 ERR

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Note

If the error still occurs, reboot the module, then
place it in Auto mode to resume operation.

PM002 LIM

The current register setting
forced the arm to move
beyond the allowable limit
position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Troubleshooting

Error Code Tables

4-24 B31449AE

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

PM003 JOG

Home sensor detection
error on the arm.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Note

If the error still occurs, reboot the module, then
place it in Auto mode to resume operation.

PM003 POS

Loading arm positioning
error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM003 HOM

Error generated while the
arm was moving to the
home position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

PM003 ERR

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Note

If the error still occurs, reboot the module, then
place it in Auto mode to resume operation.

PM003 LIM

The current register setting
forced the arm to move
beyond the allowable limit
position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Place the module in Auto mode to resume operation.

Troubleshooting

Error Code Tables

4

B31449AE 4-25

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

PM101 JOG

Home sensor detection
error on the arm.

1. Confirm that the Y-axis inner arm or retrieve arm motor
moves towards the home position and the home sensor
works correctly.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM101 POS

Loading arm positioning
error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM101 HOM

Error generated while the
arm was moving to the
home position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM101 ERR

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM101 LIM

The current register setting
forced the arm to move
beyond the allowable limit
position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM102 JOG

Home sensor detection
error on the arm.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

Troubleshooting

Error Code Tables

4-26 B31449AE

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

PM102 POS

Loading arm positioning
error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM102 HOM

Error generated while the
arm was moving to the
home position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM102 ERR

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM102 LIM

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM103 JOG

Home sensor detection
error on the arm.

1. Confirm that the motor on the syringe rotates towards the
home position and the Home Sensor works correctly.

2.

Select Restart on the control panel to resume
operation.

PM103 POS

Loading arm positioning
error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

Troubleshooting

Error Code Tables

4

B31449AE 4-27

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

PM103 HOM

Error generated while the
arm was moving to the
home position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM103 ERR

Motor error.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PM103 LIM

The current register setting
forced the arm to move
beyond the allowable limit
position.

1.

Place the module in Manual mode.

2. Confirm that nothing interferes with the movement of the
loading arm.

3.

Select Restart on the control panel to resume
operation.

PS004 OFF

Tip detection error at
Nozzle A. The sensor did
not detect a tip on the
nozzle when arm A
attempted to discard it
down the duct.

1. Confirm that the nozzle is holding a tip correctly. The tip
should be pointing straight down.

2. If the nozzle is not loading a tip, manually activate PS004 to
clear the error.

PS052 PAS

Error occurred while
passing a tip from the tip
delivery belt to aliquot arm
A.

1. Confirm that a tip was not dropped.

2. Confirm that PS052 (tip detection sensor) is working
correctly.

3.

Select Restart on the control panel to resume
operation.

PS052 ON

Tip pickup error at the
nozzle on aliquot arm A.

1. Confirm that a tip was not dropped.

2. Confirm that PS052 (tip detection sensor) is working
correctly.

3. If the nozzle does not have a tip, manually place a tip onto
the nozzle.

Troubleshooting

Error Code Tables

4-28 B31449AE

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

PS053 PAS

Error occurred while
passing a tip from the tip
delivery belt to aliquot arm
B.

1. Confirm that a tip was not dropped.

2. Confirm that PS053 (tip detection sensor) is working
correctly.

3.

Select Restart on the control panel to resume
operation.

PS053 ON

Tip pickup error at the
nozzle on aliquot arm B.

1. Confirm that a tip was not dropped.

2. Confirm that PS052 (tip detection sensor) is working
correctly.

3. If the nozzle does not have a tip, manually place a tip onto
the nozzle.

PS081 ON

Stuck tip at the tip delivery
belt.

1. Inspect for stuck tips on the tip delivery belt.

2. If found, push the tip towards the tip supplying point.

3. Ensure a Tip is at PS081 and confirm the Sensor is ON.

PS083 ON

Jammed or stuck tip at the
back of the tip supply box.

Inspect for and remove jammed or stuck tips.

PS086 ON

Jammed or stuck tip at the
front of the tip supply box.

Inspect for and remove jammed or stuck tips.

PS104 OFF

Tip detection error at
Nozzle B. The sensor did
not detect a tip on the
nozzle when arm B
attempted to discard it
down the duct.

1. Confirm that the nozzle is holding a tip correctly. The tip
should be pointing straight down.

2. If the nozzle is not loading a tip, manually activate PS104 to
clear the error.

SL003A ON

SL003B ON

Nozzle picker error.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2.

Select Restart on the control panel to resume
operation.

3. Confirm that the air compressor is on and the auto switch
is working correctly.

4. Confirm that the compressed air supply is within the
normal pressure range.

Troubleshooting

Error Code Tables

4

B31449AE 4-29

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

SL004A ON

SL004B ON

SL004 OFF

The cylinder used to extend
the drip tray under aliquot
arm A has an error.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Inspect for and remove any obstructions.

2.

Select Restart on the control panel to resume
operation.

3. Confirm that the air compressor is on and the auto switch
is working correctly.

4. Confirm that the compressed air supply is within the
normal pressure range.

SL011 ON

SL011 OFF

SL012 ON

SL012 OFF

SL013 ON

SL013 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL016A ON

SL016B ON

Error at the splash guard
cover at the aspiration
point.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL021 ON

SL021 OFF

SL022 ON

SL022 OFF

SL023 ON

SL023 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL026A ON

SL026B ON

Error at the splash guard
cover at the front of the
module.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

Troubleshooting

Error Code Tables

4-30 B31449AE

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

SL031 ON

SL031 OFF

SL032 ON

SL032 OFF

SL033 ON

SL033 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL036A ON

SL036B ON

Error at the splash guard
cover on the back of the
module.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL051 ON

SL051 OFF

Error at lateral tube stopper
#1.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

SL052 ON

SL052 OFF

Error at lateral tube
stopper. #2.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

SL053 ON

SL053 OFF

Error at tip delivery cylinder
#1.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

Troubleshooting

Error Code Tables

4

B31449AE 4-31

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

SL054 ON

SL054 OFF

Error at tip delivery cylinder
#2.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

SL055A ON

SL055B ON

SL055 OFF

Error at the tip receiving
cylinder by arm A.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

SL057A ON

SL057B ON

SL057 OFF

Error at the tip receiving
cylinder by arm B.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

Troubleshooting

Error Code Tables

4-32 B31449AE

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

SL061 ON

SL061 OFF

SL062 ON

SL062 OFF

SL063 ON

SL063 OFF

SL064 ON

SL064 OFF

SL071 ON

SL071 OFF

SL072 ON

SL072 OFF

SL073 ON

SL073 OFF

SL074 ON

SL074 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL081 ON

SL081 OFF

Push-up cylinder error at
the back of the tip supply
box.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL083 ON

SL083 OFF

Error opening or closing the
door at the back of the tip
supply box.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

Troubleshooting

Error Code Tables

4

B31449AE 4-33

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

SL084 ON

SL084 OFF

Push-up cylinder error at
the front of the tip supply
box.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL086 ON

SL086 OFF

Error opening or closing the
door at the front of the tip
supply box.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL091 ON

SL091 OFF

Locking cylinder error. The
cylinder that locks the rear
door lock is not working
correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

SL093 ON

SL093 OFF

Locking cylinder error. The
cylinder that locks the front
door lock is not working
correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

Troubleshooting

Error Code Tables

4-34 B31449AE

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

SL103A ON

SL103B ON

Nozzle picker error.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

SL104A ON

SL104B ON

SL104 OFF

The cylinder used to extend
the drip tray under aliquot
arm A has an error.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that the air compressor is on and the auto switch
is working correctly.

2. Confirm that the compressed air supply is within the
normal pressure range.

SL111 ON

SL111 OFF

SL112 ON

SL112 OFF

SL113 ON

SL113 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL116A ON

SL116B ON

Error at the splash guard
cover at the aspiration
point.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL121 ON

SL121 OFF

SL122 ON

SL122 OFF

SL123 ON

SL123 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

Troubleshooting

Error Code Tables

4

B31449AE 4-35

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

SL126A ON

SL126B ON

Error at the splash guard
cover at the aspiration
point.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SL131 ON

SL131 OFF

SL132 ON

SL132 OFF

SL133 ON

SL133 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL136A ON

SL136B ON

Error at the splash guard
cover at the aspiration
point.

1. Inspect for and remove any obstructions.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

SN003 OFF

The sensor detected an
impact while initializing
aliquot arm A (Z-axis).

1. Inspect for and remove any obstructions.

2. Confirm that the sensor is working correctly.

SN012 PAS

SN013 PAS

SN022 PAS

SN023 PAS

SN032 PAS

SN033 PAS

SN065 PAS

SN072 PAS

SN074 PAS

Passage sensor error. A
passage sensor does not
detect a carrier within a
predetermined timeout
period.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

3. If no sample tube carrier is there or stopped, the passage
of the carrier did not trigger the sensor. Use a metal object

to trigger the sensor manually. Select Restart

.

SN103 OFF

The sensor detected an
impact while initializing
aliquot arm B (Z-axis).

1. Inspect for and remove any obstructions.

2. Confirm that the sensor is working correctly.

Troubleshooting

Error Code Tables

4-36 B31449AE

Aliquotter Error Codes (Continued)

Table 4.4

Sensor Problem Solution

SN112 PAS

SN113 PAS

SN122 PAS

SN123 PAS

SN132 PAS

SN133 PAS

Passage sensor error. A
passage sensor does not
detect a carrier within a
predetermined timeout
period.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

3. If no sample tube carrier is there or stopped, the passage
of the carrier did not trigger the sensor. Use a metal object

to trigger the sensor manually. Select Restart

.

TIP ERR12

TIP ERR13

TIP ERR23

There may be leftover
serum in the tip.

1. Inspect if there is serum in the tip.

2. Recover the serum by removing and replacing the aliquot
tip. Refer to Aliquot Sample Recovery.

TIPFALL NG-A

TIPFALL NG-B

Discarded tip not detected
in tip disposal bin (sensor
PS058).

1. Select the warning message on the control panel to silence
the alarm.

2. Inspect and remove any obstructions from the tip disposal
chute. Empty the biohazard container as required. Refer to

Empty Aliquot Tip Biohazard Container.

3. Confirm that an aliquot tip is dropped down the chute to
trigger the sensor.

4.

Select Restart on the control panel to resume
operation.

Tip Supply

Aliquot tip supply bin is
empty.

Refer to Add Aliquot Tips .

Z1 Shock

Z2 Shock

Sensor error on aliquot arm
(Z-axis).

1. Inspect for and remove any obstructions.

2. Confirm that the sensor is working correctly.

3.

Select Clear on the control panel to re-position the
Aliquot tip nozzle and then press Pause to allow access to
the tip.

4. Reposition the aliquot tip in line with the sample tube
below.

5.

Select Restart

on the control panel to resume

operation.

Troubleshooting

Error Code Tables

4

B31449AE 4-37

Aliquot Merge Lane

Merge Lane Error CodesTable 4.5

Sensor Problem Solution

SL101 ON

SL101 OFF

SL102 ON

SL102 OFF

SL103 ON

SL103 OFF

SL104 ON

SL104 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL105A ON

SL105B ON

SL105 OFF

Diverter error. The diverter
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SL106A ON

SL106B ON

SL106 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

SN102 PAS

SN105 PAS

SN107 PAS

SN109 PAS

Passage sensor error. A
passage sensor does not
detect a carrier within a
predetermined timeout
period.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

3. If no sample tube carrier is there or stopped, the passage
of the carrier did not trigger the sensor. Use a metal object

to trigger the sensor manually. Select Restart

.

Troubleshooting

Error Code Tables

4-38 B31449AE

T-Lane Error Codes

T Lane Error CodesTable 4.6

Sensor Problem Solution

BUZZ01-0*

BUZZ02-0*

BUZZ03-0*

Line Control CPU Error, bar
code label, or RFID read
error or Sample Positioning
error.

1.

Select Restart on the control panel to retry.

2. Confirm that the bar code reader or RFID reader reads the
bar code label or RFID tag correctly. If necessary, reprint
the bar code label and re-apply it to the sample tube.

3.

If the error persists, select Clear

on the control panel

to release the carrier.

Note

#1: Where bar code readers and RFID readers

coincide, the sample tube must be removed from
the carrier before the Clear option is available. If
the bar code label cannot be read, remove the

tube and select Clear

.

#2: The BUZZx-0y refers to which BCR (XX) is
unable to determine how to handle the sample
tube and why it is unable to handle the sample
tube(0y).

-01 indicates the sample tube bar code label is unreadable.

Repeat the read operation or reprint the bar code label and re­apply it to the tube and repeat the read operation.

-02 indicates the sample tube bar code label was read, however

the ID indicates this tube should be somewhere else on the
system. This is frequently due to a mis-read of an aliquot tube
either here or somewhere else. The sample tube will need to be

removed and select Clear

to recover from the error.

-03 indicates the sample tube bar code label was read, however

the ID indicates the tube should not be on the system at all.
This is frequently due to a secondary label which may be
partially in view. Correct any secondary label and repeat, and if
the problem continues, remove the sample tube and select

Clear .

Troubleshooting

Error Code Tables

4

B31449AE 4-39

T Lane Error Codes (Continued)

Table 4.6

Sensor Problem Solution

CCIE ERR

Established communication
between PLC and LC has
been disrupted.

1. Confirm the cable connection between LC and PLC, located
at the upper stream side of the Error unit.

2. Confirm all the PLCs within the line are powered on.

3. When the communication between PLC and LC has been
re-established, an error is recovered.

4.

Select Restart on the control panel to retry or use
Function code 01 (Lane through (Bypass)) to continue.

CCIE SND

Failed to send a message to
the line controller.

Confirm that the cables between individual PLCs and the Line
Control are connected correctly.

OP CALL

PLC hardware error. A PLC
battery may have run out.

Replace the battery if the battery indicator on the front of the
PLC box is blinking.

PS065 PAS

Passage sensor error. A
passage sensor does not
detect a carrier within a
predetermined timeout
period.

1. Confirm that a carrier is not jammed or stuck and that the
belt moves.

2.

Select Restart on the control panel to resume
operation.

QJ71GF ERR

The PLC module (QJ71GF)
used for the
communication between
the PLC and LC
malfunctioned.

1. Reset the PLC

2. If the reset does not recover from the error, QJ71GF
module for the PLC can be defective.

RF01 INI

RF02 INI

RF03 INI

RFID initialization error.

1. Confirm that the RFID cable is connected correctly.

2. Reboot the module.

3.

Place the module in Run mode to resume operation.

REG RST

PLC register settings have
been reset. They may have
reverted to their default
values.

Inspect and adjust the PLC register settings as required.

SL001 ON

SL001 OFF

SL002 ON

SL002 OFF

SL003 ON

SL003 OFF

SL004 ON

SL004 OFF

Stopper error. The stopper
is not working correctly.

ON error: The cylinder does
not respond correctly to an
ON signal from a PLC.

OFF error: The cylinder
does not respond correctly
to an OFF signal from a PLC.

1. Confirm that a carrier is not jammed or stuck.

2. Confirm that the air compressor is on and the auto switch
is working correctly.

3. Confirm that the compressed air supply is within the
normal pressure range.

4.

Select Restart on the control panel to resume
operation.

Troubleshooting

Error Code Tables

4-40 B31449AE