BCN3D Sigma R19 operation manual

- R19 -

User Manual

User Manual 1

Contents

Introduction

Warranty
Conformity
Specifications
IDEX / FFF Technology
Safety
Safety Signage

Setting Up Your Printer

Unboxing
Contents
Set up

Getting started

Setup Assistant
Mirror and Duplication modes
Installing shims
First Printing

Starting Out With BCN3D Cura

Your first dual print
First Mirror/Duplication print

Firmware Upgrade
Functionalities

3

3
7
8
9
9
11

12

12
13
14

20

20
23
25
27

28

28
32

33
35

Operation and maintenance

Change hotend
Clean and lubricate axes
Hotend cleaning

Filament
Maintenance Plan
BCN3D Technologies Technical Assistance Services
Diagram Of The Sigma R19
Terms And Conditions
Open Source

37

37
43
47

49
52
53
54
56
58

User Manual 2

Introduction

Warranty

BARCELONA THREE DIMENSIONAL PRINTERS,S.L.
provides this Warranty to the consumers of the BCN3D
brand products included in the sales package (“Product”).

This Warranty will be valid only in the country in which
the sale of the Products has been made. BARCELONA
THREE DIMENSIONAL PRINTERS,S.L. hereby guarantee
that, within the warranty period, BARCELONA THREE
DIMENSIONAL PRINTERS,S.L. or an authorized service
company will correct, within a reasonable period of time,
the defects of materials or manufacturing detected in the
Products, according to the clauses set out below.

Technical Support

For any questions or problems with
BCN3D Products, please contact us at:

c/ Esteve Terrades, 1
Edifici RDIT del PMT, 2a Planta, oficina 212
08860 Castelldefels, Barcelona (España)
email: [e-mail]
Tel: [phone]

BARCELONA THREE DIMENSIONAL
PRINTERS,S.L.
VAT: ESB67235069

List of Consumable components

This document lists the Consumable
components that, due to their natural
detoriotation, are excluded from the
Warranty: Hotends, Teflon Tube, Glass

printing surface, Filament Spools,
Printing adhesive (glue stick), Printed
Parts, Calibration Gauges, Shims,
Lubrication Kit.

All the products purchased at BCN3D Technologies are
covered by the Law 23/2003 of July 10 of Warranties
on the Sale of Consumer Goods (consolidated in
Royal Legislative Decree 1/2007). Also covered by the
Directive 99/44 /CE of the European Parliament and of
the Council of 25 May 1999 on certain aspects of the
sale and warranties of consumer goods, as amended by
the Directive 2011/83/UE of the European Parliament
European Parliament and the Council of 25 October
2011 on the rights of consumers.

The products acquired to integrate them in a productive
or commercial process, will have a warranty period of not
less than six months as provided in the articles 1484 to
1491 of the Civil Code for hidden defects or defects.

Product Warranty Period

As previously stated, all products purchased directly
from BCN3D Technologies will have a 24-month
warranty for all those purchases made within the
European Union, and 12 months for the rest of the
countries. The warranty will come into force from the
date on which the product was purchased for the first
time by the end customer (invoice date). If you do not
have the purchase invoice, the manufacturing date of
the product registered by BCN3D Technologies will be
considered as the beginning of the warranty period.

User Manual 3

Warranty

Conditions to exercise the warranty

The BCN3D warranty is granted under the following
conditions:

1 Acquire the product through BCN3D Technologies
or one of its authorized resellers (See https://www.
bcn3dtechnologies.com/en/reseller/ to see the
addresses of authorized BCN3D Distributors).

2 Be within the established deadlines, which are:

• 2 years from the invoice date for

purchases within the EU.

• 1 year from the invoice date for
purchases outside the EU.

3 The product must be packed in its original packaging.
Otherwise, BCN3D Technologies reserves the right
to accept or reject the return, or if it is estimated, a
depreciation of the product.

4 The product has been sold as new, not as
reconditioned or used.

5 The serial number of the product to be returned
will have to correspond to the one in the BCN3D
Technologies records.

6 Unless specifically requested by BCN3D
Technologies, nothing else should be sent apart
from the Product. All accessories and removable
storage devices such as SD memory cards must be
removed from the product. BCN3D Technologies is
not responsible for the loss, damage or destruction
of accessories or removable storage devices, unless
caused intentionally or negligently by BCN3D
Technologies.

8 If a part of the Product is repaired or replaced during
the warranty period, the remaining warranty period
for the entire product will apply to this part. However,
repairing and / or replacing a part will not extend the
warranty period.

BCN3D Technologies official Distributors are
responsible for the warranty on behalf of BCN3D
Technologies. Therefore, any warranty notification must
be made directly to the BCN3D Technologies official
Distributor where the product was originally purchased.

Any warranty claim must first be acknowledged
and accepted, either by BCN3D Technologies or by a
Distributor of BCN3D Technologies. The Distributor
is obliged to rectify any damage for free according to
this guarantee. In the event that the defect can not be
repaired, the Distributor, within the warranty period,
will replace the Product for an identical product, or if the
product is no longer manufactured, for a similar product
of the same value or offer an adequate refund.

Depending on the country, the warranty may not
automatically include the costs incurred for the shipping
of the defective Products for repair or replacement.

How to exercise the warranty?

In order to exercise the warranty, you will have to contact
us to [e-mail].

1 You will receive a document by email to be completed
(RMA), so that we can authorize the reparation.

2 Once the RMA is completed, you must send it to

[e-mail] duly completed.

7 Customers are allowed to use third-party materials,
accessories, etc, since that does not cancel the
warranty. As long as the use of these elements does
not cause damage to the Product, the part (s) affected
by this damage will be excluded from the warranty.

3 The technical support department will assess the
situation and within 48 hours will tell you whether or
not we accept your return request. If accepted, it will
assign you an RMA number with a validity of 30 days.

User Manual 4

Warranty

4 The product must be sealed in its original packaging.

In the case of not returning the order in its original
and sealed packaging, BCN3D Technologies reserves
the right to accept or reject the return or establish a
depreciation of the product.

5 Once the product has been packed, we will send a
transporter that will pick up the goods to be returned
perfectly packed, being able to desist from the
collection in case of improper packing. It is important
that you place the RMA number visible on the package.

6 Once the goods are received in our facilities, our
technical service will inspect them and determine
whether the product is covered by warranty or not.

7 If the user does not accept the reparation, BCN3D
Technologies will return the product by the agreed
method of RMA. If the user does not collect the product,
or if it can not be sent to the address provided by the
user, BCN3D Technologies will contact the user by the
means that he considers convenient and previously
provided. If the user does not collect the product during
the 90 days following the moment of sending the
information, BCN3D Technologies reserves the right
to invoice the cost of storage, disposal of the product
according to the applicable laws and regulations, and
any law for non-payment .

3 The damages caused by the non-compliance of the
maintenance plan exposed in the User’s Manual of the
Product.

4 The malfunctions or damages caused by
modifications, alterations or repairs carried out by any
individual or company not authorized by BARCELONA
THREE DIMENSIONAL PRINTERS,S.L., being
excluded from this assumption the replacements of
consumables.

5 Damages caused by unusual failures in the electrical
network.

6 Damage caused by abuse, misuse, accident or
negligence when using the Product.

7 Effects derived from the Product’s exposure to
floods, fire, humidity, spillage of food or chemical
compounds, corrosion, oxidation, extreme atmospheric
conditions or any other agent external to the Product.

8 Damages derived from the use of Software other
than that recommended by BCN3D Technologies.

9 Damages caused by not using materials
recommended by BCN3D Technologies.

10 The components considered as Consumables, listed
in the attached document.

Warranty exclusions

This Warranty does not cover:

1 Defects caused by inappropriate transportation
(without original packaging) or handling of the Product
(including without limitation, defects caused by sharp
elements, cutting, bending, compression or fall).

2 The wear and tear caused by the use of the Product,
including, but not limited to, the wear of moving parts,
control panels or elements that interact with the
operation of the Product.

11 Any product in which the serial number is not
visible.

User Manual 5

Warranty

Limitations and liability exemptions

This Warranty is the sole and exclusive Warranty of
BARCELONA THREE DIMENSIONAL PRINTERS,S.L. and
the sole and exclusive responsibility of BARCELONA
THREE DIMENSIONAL PRINTERS,S.L. for the defects
present in its Products. Therefore, this Warranty
replaces any other guarantee issued by BARCELONA
THREE DIMENSIONAL PRINTERS,S.L., whether oral or
written on any method.

However, this Warranty does not limit either the
consumer’s rights, specified in current legislation, or the
rights against the seller, also set out in the legislation.

BARCELONA THREE DIMENSIONAL PRINTERS,S.L. is
not responsible in any case for the loss of business,
loss of contracts, loss of profits, loss of savings,
increase of costs or expenses for the use of its
Products. In the same way, BARCELONA THREE
DIMENSIONAL PRINTERS,S.L. rejects the responsibility
of any indirect, accidental or collateral damage caused
by the use of its Products.

User Manual 6

Conformity

The BARCELONA THREE DIMENSIONAL PRINTERS,S.L. declares that the Sigma R19 printer complies with the
essential requirements and any other applicable or mandatory provisions of the Directives.

It complies with the essential requirements of the European Directives:

2006/42/CEE Machinery Directive
2014/35/UE Low Voltage Directive
2014/30/UE Electromagnetic Compatibility Directive (EMC)
2011/65/UE Restrictions on the use of hazardous substances in electrical and elec-

tronic equipment (RoHS)

The Sigma R19 printer has been manufactured in compliance with the following harmonised standards, and conse­quently conforms to the essential requirements established by the Directives:

2006/42/CEE UNE-EN ISO 12100:2012; UNE-EN ISO13732-1 :2008; EN ISO 7010:2012
2014/35/UE UNE-EN 60204-1;UNE-EN 60947-3:2009
2014/30/UE UNE-EN 55022:2011; UNE-EN 55024:2011; UNE-EN 61000-4-3-2:2007

Changes / modifications not approved by the responsible party could void the user’s authority to operate the
equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

REI-RAEE: 6989

BARCELONA THREE DIMENSIONAL PRINTERS,S.L.
Edif. PMT - RDIT, Carrer d’Esteve Terradas, 1, 08860 Castelldefels, Barcelona
Tel: [phone]

www.bcn3dtechnologies.com

User Manual 7

Specifications

Manufacturing technology

Architecture

General dimensions

Weight

Printing volume

Number of extruders

Nozzle diameter

Layer height

Positioning resolution

Operating temperature

Maximum extruder temperature

Maximum printing surface temperature

Filament diameter

Fused filament fabrication (FFF)

Independent dual extruder (IDEX)

465 mm x 440 mm x 680 mm (fully assembled)

15 kg (without filament spools)

210 x 297 x 210 mm

2

0.3 / 0.4 standard / 0.5 Special / 0.6 / 0.8 / 1mm

0.05-0.5 mm (depending on the nozzle diameter)

Axis X: 0.0125 mm
Axis Y: 0.0125 mm
Axis Z: 0.001 mm

15 ºC - 35 ºC

290 ºC

100 ºC

2.85 ± 0.05 mm

Compatible material

Electronics

Connectivity

Firmware

Operating sound

Compatible files

Software preparation files

Power supply

Electrical energy consumption

PLA / ABS / Nylon / PET-G / TPU / PVA / Composites / Others

BCN3D Electronics

SD card (autonomous operation), USB

BCN3D Sigma - Marlin

50 dBA

gcode

Recommended: BCN3D Cura

Compatible: Slic3r, Simplify3D,...

AC 84–240 V, AC 3.6-1.3A, 50–60 Hz

240W

User Manual 8

IDEX / FFF technology

The Sigma R19 is a 3D printer which uses
fused filament fabrication (FFF) technology,
which manufactures objects by depositing
molten material in a series of layers. Objects
are created using a digital model of the object,
which is sliced into thin layers. When printing
the extruder print head moves along the axis
to deposit the material for one layer at a time,
before moving slightly upwards to begin printing
a new layer. This process is repeated until the
object has been completed.

Since FFF technology requires deposite material on top of plastic previously
extruded, certain complex geometries with overhangs require additional support
structures to be successfully printed. However, printing supports with the same
material of the model can result in many post-processing problems.

The Independent Dual Extruder System (IDEX) is BCN3D’s unique approach to avoid this issue and also offers a
bunch of new key features. The two extruders are controlled independently, so that when one extruder is not being
used it can be kept away from the printing area to prevent the plastic from oozing onto the object and spoiling the
final result.

Having two independent extruders offer the user the ability to print, not only with soluble supports, but also multi­material objects, print in two different colors or even combine different nozzle sizes to get more resistant parts or
cut down the printing process.

Safety

To avoid potential residual risks the user should read and understand the following safety measures (you are
strongly advised to read this before using the machine).

To highlight the areas where extra care should be taken, safety alert stickers have been affixed to the relevant parts
of the machine to warn the user of potential hazards.
Any modifications made to the machine without the manufacturer´s approval will invalidate the product´s
Declaration of Conformity (CE) and warranty.

Consequently, the BARCELONA THREE DIMENSIONAL PRINTERS,S.L. ARE EXEMPT FROM ANY LIABILITY IF THE
USER DOES NOT FOLLOW THE INSTRUCTIONS FOR USE:

User Manual 9

Safety

Very important. As with any other appliance, do not touch the terminals of the mains, the
switch, or the power supply. There is a risk of electrocution. The other cables of the machine
operate at 24V and there is no risk whatsoever.

Connect the machine to an electrical outlet according to the current legislation.

Do not connect or disconnect any device and/or electrical connector when the machine is
connected to the power supply.

Keep all of your body and all objects away from the moving parts of the machine when they are
moving.

Do not touch the hot parts (heated bed and hot-ends) when the machine is switched on, and
wait 15 minutes after it has been switched off before touching them.

Handle the glass printing surface with care. Make sure it is not dropped or hit with anything as
this could seriously damage it.

The printing materials are not innocuous and emit toxic fumes. Always print in open or well­ventilated spaces and use a protective mask.

Do not breathe closer than 25 cm from the tool head when printing.

Supervise the printer while it is printing to make sure it is working properly.

In the event of emergency, stop the machine immediately by pressing the switch, and
disconnect the power supply.

This device is not a toy. It should only be used by minors under 16 under the supervision of an
adult.

The spatula is a dangerous tool that can cause injuries. Use it only to remove plastic rests
when running the calibration assistant.

User Manual 10

Safety signage

The following stickers have been affixed to the printer
to warn users about the hazardous areas of the
machine, and actions which are not recommended as
they will stop the machine from working properly.

1 Pictogram: Danger. Hot
surface.

2 Pictogram: Danger. Will
cause burns.

3 Pictogram: Risk of trap­ped hand/ finger.

2

3

1

User Manual 11

Setting up your printer

Unboxing

The Sigma R19 is delivered in a well-secured cardboard box which measures 550 x 660 x 570mm. We recommend
you to follow the steps below in order to unpack your 3D printer correctly:

1. 2.

i

Retain packaging for
warranty service.

3. 4.

Take out the printer with the plastic bag. Finally, remove the plastic bag,

the foam under the platform and
the Silica Gel bag fastened on the
right side.

Proper zone
to take out the
printer with
your hands.

User Manual 12

Contents

Sigma R19:

with 0.4mm hotends

Quick start guide and warranty

2 Teflon tubes

4 Flat cable clips

2 Spool holders

SD card

Pliers

6 Clips

USB cable

3 Allen keys

Glass printing surface

2 PLA spools

1 Calibration gauge

Power Cable

Spatula

Nylon cleaning filament

Printing adhesive (glue stick)

Sample print/Sticker

10 Shims

User Manual 13

Set up

In order to ensure the safe packaging and transport of
your printer some of the components have been sent
unassembled. Before starting to print with the Sigma
R19 printer you need to assemble them in order to
complete the setting up process.

If you have any queries while assembling the machine,
please contact BCN3D Technologies technical service at
[e-mail].

Follow the steps below to prepare the printer:

1.

Place the glass printing
surface on the platform. The
slots must match.

The glass printing surface must be
handled with care. In case of breakage,
may cause injuries.

User Manual 14

Set up

2.

Place the spools holders into the spools.

3.

Fit them into the indicated holes.

User Manual 15

Set up

4.

Move Y axis manually
towards the front in order to
work more comfortably.

5.

Insert the teflon tube until it
stops.

6.

Insert the opposite end
of the teflon tube into the
hotend’s hole until it stops.

User Manual 16

Set up

7.

Attach the teflon tubes with
the clips.

User Manual 17

Set up

8.

Put together the teflon tube with the
hotend cable using the flat cable clips.

User Manual 18