BBPOS WISEPAD3 User Manual

Index & Accessories (Fig.1)
SALE: $10.00
Please Tap/Insert Card
SALE: $10.00
Please Tap/Insert Card
SALE: $10.00
Please Tap/Insert Card
SALE: $10.00
Please Tap/Insert Card
SALE: $10.00
Please Tap/Insert Card
~BEEP~
~BEEP~
~BEEP~
~BEEP~
Product Specications
Troubleshooting
WisePad™ 3S
mPOS Solution with EMV Chip & PIN as well as NFC functionality
Supported Operating System:
iOS, Android
Index & Accessories (Fig.1)
FRONT
Color LCD display
Keypad for secure PIN entry and other alpha-numeric input
CANCEL button
For EMV card reading
www.bbpos.com
For NFC card reading
USB-C port for charging & operation
Power on / Setting, up and down buttons
ENTER button
CLEAR button
SIDE BACK SIDE
MSR Rail
Mounting nut
USB-C
Reset button
Package Contents
Device x 1 USB-C cable x 1
Quick start guide x 1
On-Screen Transaction Status Indicators
First Light ON
Ready for
tapping/inserting card
“BEEP”
Transaction completed
Lights ON in consecutive order
Reading card information
2 “BEEP”s
Error, please retry
successfully completed
4 Lights ON + “BEEP”
Card reading process
Display 2.4” (320 x 240) Backlit color display Features & Functions • EMV/PBOC Chip card reader
(ISO 7816 Compliant Class A, B, C card)
• NFC Reader (EMV contactless, ISO 14443A/B)
• Triple track magnetic stripe card reader
• Secure PIN pad Status Indicator On-Screen indicator Communication Interface mPOS mode - Bluetooth® BLE 4.2, USB-C
Power & Battery Charging
Supported OS
Li-polymer battery, 3.7V, 800mAh Via USB-C
Android 4.2 or above, iOS 6.0 or above,
Windows 8 or above Operating Temperature Operating Humidity Storage Temperature Storage Humidity Dimensions Weight
0°C - 45°C (32°F – 113°F)
Maximum 95%
-20°C - 55°C (-4°F – 131°F)
Maximum 95%
9.7 x 121.7 x 17.7 mm / 2.74 x 4.79 x 0.7 inch (approx.)
6
105 g / 3.7 oz (approx.)
Troubleshooting
Problems Recommendations
Device cannot be paired
Display turned o automatically
Device has lost connection with your smartphone or tablet
Device cannot read your card successfully through the NFC reading
Device cannot read your card successfully through the NFC reading
• Please press & hold the power on/o button to restart your device.
• Please check to see if you can nd the WisePad 3S’s “Serial Number” (shown on the back of device) in the “Scanned Device List” of your smartphone or tablet.
• The display may turn o after entering the “SLEEP MODE” to save power. Please press and hold the power on/o button to restart it.
• The device battery may have discharged, please use the USB cable to recharge it and then retry.
• Please press and hold the power on/o button to turn on the device again. The device will automatically connect with your smartphone or tablet again.
• The device may be at lower battery level, please use the USB cable to recharge it and then retry.
• Please ensure that the device and the smartphone / tablet are within the Bluetooth reception range.
• Please check that your card supports NFC payment.
• Please ensure if your card is placed within 4cm range on top of the NFC marking.
• Please check if your card supports NFC payment.
• Please ensure if your card is placed within 4cm of the NFC symbol on the display.
• Please take your NFC payment card from your wallet or purse for payment to avoid any interference.
Problems Recommendations
Device cannot read your card successfully
• Please check to see if the WisePad 3S has power and make sure that it is connected to your phone/tablet
• Please make sure that there is no obstacle in the card slots.
• Please make sure that the chip of the card is facing the right direction when inserting card.
• Please ensure your phone/tablet is a supported
model for this device’s operation.
• Please insert card with a more constant speed.
Device has no response
• Please use a paper clip to press the reset button near USB-C connector for reboot.
CAUTION & IMPORTANT NOTES
• Be sure to turn on the Bluetooth® function of your smartphone or tablet before use.
• Please fully charge your WisePad™ 3S before use.
• Please ensure EMV chip of the card is facing the right direction when inserting card.
• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foreign object into the device. Any of these actions will void the Warranty.
• Don’t immerse the device into water and place near any wet locations. Don’t spill any food or liquid onto the device. Don’t attempt to dry the device with external heat sources such as microwave or hair dryer.
• Don’t use any corrosive solvent or water to clean the device. It is recommended that you use a dry cloth to clean the surface only.
• Don’t insert any sharp tools to into the internal components or connectors. Any of these actions may lead to malfunction and will void the Warranty.
• Don’t try to disassemble the device to repair. Please contact your dealer for repair and maintenance.
ISED Statement
Déclaration ISED
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that
may cause undesired operation of the device. L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même
si le brouillage est susceptible d’en compromettre le fonctionnement.
FCC Caution Statement
FCC Supplier’s Declaration of Confirmity BBPOS / Wisepad 3S (WPS32) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. BBPOS Corp. 2033 Gateway Place, 5th FLR, San Jose, CA 95110 www.bbpos.com
Caution: Any changes or modications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
BBPOS Corp. 2033 Gateway Place, 5th FLR, San Jose, CA 95110 www.bbpos.com
Need Help?
E: sales@bbpos.com | T: +852 3158 2585
Room 1903-04, 19/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong www.bbpos.com
©2017 BBPOS Limited. All rights reserved. BBPOS and WisePad™ are either trademark or registered trademarks of BBPOS Limited. iOS is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft Corporation in the United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners. All details are subject to change without prior notice.
Revise v.1 / 20200102
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