BBPOS QB31 User Manual

Intuit QB31
Advanced mPOS Design Integrating Bluetooth® Magstripe, EMV and NFC Card Reading Functions
Package Contents
Device X1 USB cable X1 Lanyard X1 Quick Start Guide X1
Application Download & Installation
This device can support either iOS & Android.
1. Please download the ocial application from app stores before operation .
2. Please follow app instructions to register and login for proper operation.
3. For any questions, please contact the ocial application developer.
Quick Start Procedures
STEP 3
Select Intuit QB31 in the Scanned Device List on your
smartphone/tablet. Then, your Intuit QB31 is connected and green LED will ON.
STEP 4:
You can follow your application instruction to start the transaction process, then
swipe, insert or tap card to complete the transaction.
** If you pay via swiping card or inserting EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction. If you pay using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking.
Scanned
Device List
Support Operating System:
iOS, Android, Windows Phone 8, MS Windows
Index & Accessories (Fig.1)
For EMV Card Reading
For NFC card
reading
For Magstripe Card Reading
Lanyard holder
Micro USB Port for Charging
NFC status indicators
Reset button
(**please use paper
clip for reset)
LED Indicator
Power button
Quick Start Procedures
STEP 1
Connect Micro USB charging cable to charge the device as shown to the right.
Download the ocial application from APP Store or Google Play Store.
** Intuit QB31 is powered by an internal Lithium Polymer rechargeable battery pack that cannot be removed or replaced. Before first use, charging is required for approximately two to three hours. To prevent potential electrical damage to the Intuit QB31, please be recommended to use the Micro USB cable provided with the packaging only.**
STEP 2
Turn on the device pairing function of your
smartphone/tablet. Then, press “ ” to turn on the Intuit QB31.
** Please ensure that Bluetooth® function of your smartphone/tablet is ON before device pairing.
Bluetooth
ON
APP
DOWNLOAD
NFC Status indicators
First LED ON
Ready for tapping card
“BEEP”
Transaction completed
LEDs ON in consecutive order
Reading card information
First LED ashing
Standby mode
within 4 cm
4 LEDs ON + “BEEP”
Card reading process
successfully completed
2 “BEEP”s
Error, please retry
Cautions & Important Notes
• Ensure the device is fully charged before use.
• Please ensure magstripe/ EMV chip of the card is facing the right direction when swiping or inserting card.
• The NFC card should be tapped within 4 cm range on top of the reader mark.
• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint or insert foreign object into the device. Doing any of which will damage the device and void the Warranty.
• Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill food or liquid on the devices. Don’t attempt to dry the device with external heat sources, such as microwave or hair dryer. Don’t use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only.
• Don’t use any sharp tools to point the internal components, connectors or contacts, doing which may lead to device malfunction and void the Warranty simultaneously.
Product Specications
Functions • EMV chip card reader (ISO 7816 compliant class A, B, C card)
Communication Interface Bluetooth® 4.0, USB Power & Battery Lithium polymer rechargeable battery 650mAh, 3.7V Charging Via micro USB Swipe Speed 15cm/sec – 100cm/sec LED Indicator All LEDs o - button release to power down
NFC LED Indicator Connecting with POS terminal - First LED ashing
Key Management DUKPT, MK/SK Encryption Algorithm TDES Support Operating System Android 2.1 or above
Product Size 66.6 x 59.7 x 18.5mm / 2.62 x 2.35 x 0.73inch (approx.) Product Weight 67g / 2.36oz (approx.) Operating Temperature 0°C – 45°C (32°F – 113°F) Operating Humidity Max 95% Storage Temperature -20°C – 55°C (-4°F – 131°F) Storage Humidity Max 95% Sticky Pad Removable adhesive Sticky Pad Size 46.6 x 38mm / 1.84 x 1.50inch (approx.)
• Magnetic stripe card reader dual track (track 1 & 2)
• NFC Card Reader (EMV contactless, ISO 14443A/B)
• Over-the-air rmware update
• Over-the-air key update
Red LED on - device starting up / Charging battery Red LED o - fully charged Red LED ashing - low battery / Critical low battery Blue LED on - bluetooth is connected Blue LED ashing - standby mode / waiting for connect bluetooth or bluetooth is disconnected
Ready for NFC Reading – First LED on Success Reading – 4 LEDs on in consecutive order Transaction Completed – One “BEEP” sound Errors – Two “BEEP”sound Power o – All LEDs o
iOS 6.0 or above Windows Phone 8 MS Windows
Troubleshooting
Problems Recommendations
Device cannot be paired
Device lost the connection with your smartphone or tablet when the device is auto-o.
Device does not work with your phone or tablet
Device cannot read your card successfully
Device has no response
• Please press the power on button to restart your device.
• Please check if you can nd the device’s “Serial Number” (Shown on the back of device) in the “Scanned Device List” of your smartphone or tablet.
• Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again.
• The device may be at lower battery level, please use the USB cable to recharge it, then retry.
• Please ensure the device or smartphone/tablet is within the reception range.
• Please ensure the Bluetooth® function of your smartphone or tablet is turned on.
• Please check the version of your operating system is supported for this device’s operation.
• Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again.
• The device may be at lower battery level, please use the USB cable to recharge it, then retry.
• Please ensure the device or smartphone/tablet is within the reception range.
Swiping or inserting card
• Please check if the device has power when operating and ensure devices are connected.
• Please check if the application instructs to swipe, insert or tap card.
• Please ensure that there is no obstacle in the card slots.
• Please check if the magstripe or chip of the card is facing the right direction when swiping or inserting card.
• Please ensure that your phone/ tablet is a supported model for this
vice’s operation.
de
• Please swipe or insert card with a more constant speed.
Tap Card
• Please check if your card supports NFC payment.
• Please ensure if your card is placed within 4 cm range on top of the NFC marking.
• Please take out your NFC payment card from wallet or purse for payment to avoid any interference.
• Please use a paper clip to press the reset button at the bottom for reboot.
Warranty
• Any damage or defects caused by a failure to follow the instruction which relate to this device or as the result of an accident, abuse, misuse, misapplication, product modication, improper voltage or current, acts of God, shipping damages or loss, or damage caused by service performed by anyone other than our company are expressly excluded from the warranty stated below.
• We are not under any obligation to support the device for all operating environments, including but not limited to, interoperability with all current and/ or future versions of software or hardware.
• Please contact the dealer for any warranty or customer support services. Any repair of the device by yourself will void the Warranty.
FCC Caution Statements:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
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