Copyright 2008 by Bay Technical Associates, Inc.
BayTech, is a registered trademarks of Bay Technical Associates, Inc.
Windows 2000®, Windows XP® are products and registered trademark of Microsoft
Corporation.
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RPS with or without Ethernet
ABOUT THIS OWNER’S MANUAL........................................................................................................4
This document provides information required for installing and operating your Bay Tech equipment. It
should allow the user to connects, power up, and access an applications menu where peripheral
equipment can be controlled. We recommend reading this manual carefully, while placing special
emphasis on correct cabling and configuration. If you have any problems with your installation, please
contact a BayTech Applications Engineer at 228-563-7334, or toll free from anywhere in the United
States using 1-800-523-2702 or contact us at our Web Site, www.baytech.net.
BayTech manufactures many remote site management products, data switches, data collection
multiplexers, remote power controllers, and peripheral print sharers. If you would like information on
any of these products, please contact BayTech Customer Service at the above numbers or visit our web
site.
Conventions used in this manual include:
CAUTION: This term is used to denote any condition that could possibly result in physical
harm to personnel or damage to equipment.
IMPORTANT: This term is used to denote conditions that could result in the loss of
communications or to highlight the proper functioning of equipment.
NOTE: This term is used to denote items of interest to the user.
The information in this document is subject to change without notice. The statements, configurations,
technical data, and recommendations in this document are believed to be accurate and reliable, but are
presented without express or implied warranty. Users must take full responsibility for their
applications of any products specified in this document. The information in this document is
proprietary to Bay Technical Associates, Inc.
In the interest of improving internal design, operational function, and/or reliability, Bay Technical
Associates, Inc reserves the right to make changes to the products described in this document without
notice.
Bay Technical Associates, Inc does not assume any liability that may occur due to the use or
application of the product(s) or circuit layout(s) described herein.
BayTech units are in accordance with the general requirements of Standard for Information Technology Equipment (ETL listed, conforms to ANSI/UL STD 60950-1-2003 CERTIFIED
CAN/CSA C22.2 NO. 60950-1-03, UL STD 231 8TH EDITION, UL STD 1950 3RD EDITION
CERTIFIED CAN/CSA 22.2 NO. 950-95, CE conforms to IEC 60950-1).
Model number description: RPS28 ADEN -30NC
RPS28 = base unit RPS28 group A = High Voltage
D = LCD E = Environmental Ports front panel
N = Network, Ethernet port F = Front panel LCD
L = LED S = Sensor = Environmental port
-30 = Unit rated Amperage NC = Normally Closed Relays upon initial and default power on.
We welcome any comments you may have about our products, and we hope that you will continue to
look to BayTech for your remote management needs.
<cr>: Carriage Return or ENTER
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RPS with or without Ethernet
Connection Description
BayTech's RPS Series unit provides a Serial EIA232 interface that controls user access and outlet
controls to the power strip.
CAUTION: All power should be removed from the BayTech unit prior to removing or
installing cables and /or adapters.
EIA-232 SERIAL CONNECTION
The RPS has an RJ-45 port which uses an 8-pin crossed modular cable to connect to a local EIA-232
device such as a computer terminal or external modem. Most serial computers do not have RJ-45
connections; therefore an adapter is provided with this unit to convert from a DE-9 connector to an RJ45 connector (Bay Tech Part No. 9FRJ45PC-4). An adapter to convert from a DB-25 connector to an
RJ-45 connector is also available from Bay Tech, upon request (Bay Tech Part No. 25FRJ45PC-4).
The 8-pin crossed modular cable is configured to operate with these adapters.
INSTALLATION
UNPACKING
Compare the unit and serial number of the equipment you received to the packing slip located on the
outside of the box. Inspect equipment carefully for damage that may have occurred in shipment. If
there is damage to the equipment or if materials are missing, contact BayTech technical support at 228-563-7334 or call toll free inside the United States at 800-523-2702. At a minimum, you should receive
the following:
1. The RPS unit.
2. Manual insert describing the location of the User’s Guide on BayTech’s website at
www.baytech.net.
3. Power Cords that may be attached to the unit (if order requested detachable cords).
4. 1 ea. DE-9 (9 pin) PC com port adapter -- 9FRJ45PC (with Cisco Interface) or 9FRJ45PC-1.
5. 1 ea. RJ-45 Roll over cable -- RJ08X007.
NOTE: Keep the shipping container and packing material in the event future shipment is
PREPARING THE INSTALLATION SITE
The installation area should be clean and free of extreme temperatures and humidity. Allow sufficient
space behind the RPS unit for cabling and receptacle connections.
POWER
required.
• 120 VAC Model: Internal 120 VAC 60 Hz (15, 20 or 30 Amps Maximum Load).
• 230 VAC Model: Internal 230 VAC 60 Hz (10, 15, 16, 20, 30, or 32 Amps Maximum Load).
CAUTION: This unit is intended for indoor use only. Do not install near water or expose this
unit to moisture. To prevent heat buildup, do not coil the power cord when in use. Do not use
extension cords. Do not attempt to make any internal changes to the power source. Do not
attempt to modify any portion or component of an RPS Series Unit unless specifically directed
to by BayTech personnel. BayTech must perform any internal operations.
CAUTION: High-voltage surges and spikes can damage this equipment. To protect from
such power surges and spikes, this unit must have a good earth ground or good power surge
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RPS with or without Ethernet
CAUTION: Do not exceed the AC current rating for the selected model. (See
http://www.baytech.net/products/RPSseries.shtml for each RPS model).
protection.
CAUTION: In order to be absolutely removed from the power supply, the power cord must be
unplugged from the power source.
CAUTION: For PERMANENTLY CONNECTED EQUIPMENT, a readily accessible
disconnect device (Circuit Breaker rated not to exceed the amperage rating of the unit) shall be
incorporated in the fixed wiring between the power source and the Baytech unit. For
PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the equipment and easily
accessible. The outlets providing power to the unit shall be protected against over current and
short circuit by suitable rated protective devices.
Applying power illuminates a green LED on the front panel of the RPS. When the power
switch is off, devices connected to the unit are not receiving power.
CIRCUIT BREAKER
Depending on if the unit has circuit breakers, in the case of power overload, the circuit breaker
automatically trips. Determine the cause of the tripped circuit breaker, correct the problem then reset
the circuit breaker by depressing the circuit breaker switch. If an overload condition occurs, the RPS
status menu is still accessible. If all circuits are closed, the circuit breaker status menu will indicate
“On.” If the circuit breaker is tripped, the circuit breaker status will indicate “Off.” If no power cord is
attached to the “IN” receptacle, the circuit breaker status will indicate “Off”, indicating there is no
power available to the “OUT” receptacle.
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RPS with or without Ethernet
CABLING
RJ-45 Cable
RPS RJ-45 pin Signals
Pin EIA 232
Signal
1 DTR Out
2 GND Signal Ground
3 RTS Out
4 TX Out Transmit (Data Out)
5 RX In Receive (Data In)
6 N/C In
7 GND Signal Ground
8 DCD In
Adapter signals
Listed are the pin specifications for the BayTech cable and adapters and the terminal COM ports:
Signal
Direction
Description
+10V when activated by DCD. Toggles on logout for modem disconnect.
+10 V when power is applied. Not used as a handshake line.
Figures 1 and 2 provide visual representation of an RJ-45 receptacle and plug.
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RPS with or without Ethernet
Serial Setup
• Connect the 9FRJ45PC-4 adapter to the user’s computer
• Connect the RPS EIA-232 port to the adapter via the RJ08X007 rolled flat ribbon cable.
• Use terminal emulation software to access the unit, 9600 bps, 8 data bits, 1stop bit and no
parity, B/C switch set to ‘B’.
NOTE: At any time during the session you need to go to another menu, use the Attention
Character = semi-colon (;). Press the attention character key 5 consecutive times to get back to
the main status menu.
NOTE: Password feature is case sensitive. (Default is user/password is root/baytech)
Operation Important:
When operating remotely, do not send the command to turn “off” a receptacle that has a host terminal
or modem attached. Doing so will result in the host terminal or modem being powered down creating a
“locked-out” condition. You will not be able to reestablish a connection until the receptacle has been
turned “on” through the serial port.
IMPORTANT: If you send the command to “reboot” a receptacle with a host terminal or
modem attached, active connection to that terminal or modem is lost and will have to be
reestablished.
IMPORTANT: An assigned user is allowed one active session. The admin user is allowed
four sessions running concurrently.
The green LED’s correspond to the RPS receptacles. An illuminated LED signifies the corresponding
outlet has power turned on, thus the attached equipment has power to it. No lit LED signifies any
power to the receptacle.
Outlet Status Menu
The RPS Series are multi-user units, supporting one admin user and up to twenty-four outlet users.
(Maybe more than 24 outlet users in future models) The admin user has access to all outlets, user and
system configuration options, unit status, and unit reset capabilities. The outlet user’s status menu
displays only those outlets assigned to the user’s outlet list, as set by the admin user.
NOTE: The RPS Series supports one admin user. The admin user may have four sessions
running concurrently. Default user name is ‘root’. User names are case sensitive.
NOTE: Each session has an inactivity timeout of ten minutes, if there is no option to set the
timeout. After ten minutes of no activity elapses, the session terminates.
NOTE: The RPS26ADE Series menu is used for demonstration through out this manual. There
will be some differences in the menus dependent on the firmware revision and the number of
outlets on your unit.
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RPS with or without Ethernet
Detail Operations and Configurations
Opening Menu Status
IMPORTANT: The Factory default serial communications parameters are 9600 bps, 8 data
With a proper connection to the unit upon power-up or unit reset, the following initialization and
Status menu will be displayed except the number of outlets will be dependent on the specific RPS unit:
NOTE: The outlet user sees only those outlets as assigned to him by the admin user.
Type ‘HELP’ at the RPS prompt will display a list of commands to change the state of the outlets, unit
configuration, and internal sensor measurements.
bits, 1 stop bit, and no parity; B/C switch set to ‘B’.
Unit ID: BT RPS26ADEN-16
------------------------------------------------------------------------------| Phase | True RMS | Peak RMS | True RMS | Average | Volt- |
| Group | Current | Current | Voltage | Power | Amps |
Status <cr> --RPS-26 Status
Config <cr> --Enter configuration mode
Current <cr> --Display True RMS Current
Voltage <cr> --Display True RMS Voltage
Power <cr> --Display Average Power
Clear <cr> --Reset the maximum detected current
Temp <cr> --Read current temperature
Logout <cr> --Logoff
Logoff <cr> --Logoff
Exit <cr> --Logoff
Password <cr> --Changes the current user password
Whoami <cr> --Displays the current user name
Unitid <cr> --Displays the unit ID
Type Help for a list of commands
RPS-26>config
Configuration Menu
The Outlet Configuration Menu allows the ‘admin’ user to manage the Users, Outlet Name,
Confirmation menu, Status menu, Unit ID, and Alarm threshold.
Display Current Electrical Characteristics:
Type ‘current’ at the prompt to show the unit’s True RMS Current and Peak RMS Current, and the
RPS will display the following:
Type ‘clear’ at the prompt to reset the Peak RMS Current, the RPS will redisplay the status menu with
the new maximum detected current.
-----------------------------------------| Phase | True RMS | Peak RMS |
| Group | Current | Current |
------------------------------------------------------------------------------| Phase | True RMS | Peak RMS | True RMS | Average | Volt- |
| Group | Current | Current | Voltage | Power | Amps |
---------------------------------------| Phase | Average | Volt- |
| Group | Power | Amps |
---------------------------------------| Phase A1 | 0 Watts | 52 VA |
| Phase A2 | 0 Watts | 67 VA |
| Phase B1 | 0 Watts | 4 VA |
| Phase B2 | 0 Watts | 4 VA |
----------------------------------------
Type ‘temp’ at the prompt to show the unit’s current temperature, the RPS will display the following:
Internal Temperature: 87.8 F Ext. 2: 70.0 F
NOTE: RPS units with external sensor ports will be displayed as Ext 1 and/or Ext 2.
Logging Out
Type Logout, Logoff, or Exit at the prompt to logoff from the unit.
Current User Password:
Type ‘password’ at the prompt to change the current user’s password and the RPS will display the
following:
Enter new Password:
Re-Enter new Password:
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RPS with or without Ethernet
If the current user already has a password the RPS will display the following:
Enter old Password:
Enter new Password:
Re-Enter new Password:
NOTE: If you do not have the user’s current password, delete the user. Reinstall user. Select
option to change password and the RPS will respond asking for a new password.
Identify Current User
Type ‘whoami’ at the prompt to determine the current user, the RPS displays the following:
Current User: root
To change the user logout of the unit and log back in using the new user name.
Unit Identification
Type ‘unitid’ at the prompt to determine the Unit ID, the RPS displays the following:
To change the unit ID, go the Outlet Configuration menu and select ‘Change Unit ID’ option. The
maximum field length is 32 or 16 for older units.
RPS Configuration Menu
To select the configuration menu, type ‘config’ at the prompt.
Unit ID: BT RPS26ADEN-16
Unit ID: BT RPS26ADEN-16
1)...Manage Users
2)...Change Outlet Name
3)...Enable/Disable Status Menu
4)...Change Unit ID
5)...Change Alarm Threshold
X)...Exit
Enter Request:
User Management
The User Menu allows the admin user to add and delete users, change passwords, and change the
outlet list that displays a user’s access to prescribed outlets. Select “Manage Users,” from the
configuration menu and the following menu appears if the unit has been reset or initial setup:
------------------------------------------------------ A)...Add User
D)...Delete User
R)...Rename User
G)...Change Outlet Group
Enter user number to assign Outlets, A, D, G or R.
Enter Request: a
If optional outlet users have been added, the following User Menu will show the users.
NOTE: the first assigned user will be the ‘admin user’ for the outlets.
NOTE: Older units will not display the ‘delete’ option unit a user is added.
------------------------------------------------------ A)...Add User
D)...Delete User
R)...Rename User
G)...Change Group
Add a User:
If the “Add user” option is NOT present than the maximum number of users have been assigned. You
may get a message saying ‘No more users can be added’.
Select A), “Add user,” from the User Management Menu. The RPS Unit will display the following:
Enter user name:
Enter the name of the user to be added, followed by <cr>. The RPS will display the User Menu with
the added user.
NOTE: User name is case sensitive.
Delete a User:
Select D), “Delete user,” from the User Management Menu. The RPS Unit will display the following:
Enter number for user to delete:
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RPS with or without Ethernet
Type the number of the user to be deleted, followed by <cr>. The RPS will display the User Menu
minus the deleted user.
NOTE: If an outlet user is deleted and is logged in at the time, the outlet user will be
disconnected. If you delete the user in the first position, the RPS will display the following:
You are deleting the current admin user. The next user will become the admin user,
do you want to continue. (Y/N)?
WARNING: If the unit has not had a power cycle or unit reset command performed recently,
before you delete the user in the first position, perform a unit reset command from the main
menu. This action will prevent the unit from having NO Admin user assigned even though the
first position user was deleted and there is a second user assigned. If the NO Admin condition
occurs, reset the unit to factory defaults.
Rename a User:
Select R), “Rename user”, from the User Management Menu, the RPS unit will display the following:
Enter user number to rename:
Type the number of the user to be renamed, followed by <cr>. The RPS unit will display the following:
Enter user name:
The RPS Series redisplays the User Menu with the renamed user.
Change Outlet Branch:
Select G). “Change Outlet Group”, from the User Management Menu, the RPS displays the other
Group of outlets
Assigned Outlets
The Assigned Outlet Menu displays the outlets a user can access.
Select a user number from the User Management Menu, the RPS unit will display the Assign Outlet
Menu:
NOTE: If an outlet user’s list is changed while the user is logged in, their outlet list changes
dynamically. If enabled, an updated outlet status report will be issued. ‘Y’ means the outlet is
assigned to the user. ‘N’ means the outlet is NOT assigned to the user.
Select 1) Add Outlet(s) to assign outlets to a user. The RPS will display the following:
Enter Outlet number(s):
Type the number of the outlet to be assign. For example, if you want engineer to have access to Outlet
2, enter the number 2, followed by <cr>. If you want engineer to have access to Outlets 2, 5, and 8
enter the numbers 2, 5, and 8 separated by commas: 2, 5, 8, followed by <cr>.
The RPS Unit redisplays the Assigned Outlet Menu of the user with a ‘Y’ for the assigned outlets.
Select 2) Remove Outlet(s) to remove an outlet from a user. The RPS will display the following:
Enter Outlet number(s):
Type the number of the outlet to be removed from the user’s access. For example, if you want to
remove Outlet 2 from the engineer’s access, enter the number 2, followed by <cr>. If you want to
remove Outlets 2, 5, and 8 enter the numbers 2, 5 and 8 separated by commas: 2,5,8, followed by <cr>.
The RPS Unit redisplays the Assigned Outlet Menu of the user with an ‘N’ for the outlets NOT
assigned.
Select 3) Add All Outlets, to user access. The RPS will display the user access with ‘Y’ for all outlets.
Select 4) Remove All Outlets from user access. The RPS will display the user access with ‘N’ for all
outlets.
Select G) Change Outlet Group will display the next group of outlets to be added or removed from the
user access.
Change Outlet Name
Select “Change Outlet Name” from the main menu to change the name of the receptacles. The specific
unit type determines the number of receptacle displayed. The following outlet names appear:
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RPS with or without Ethernet
1)...Outlet 1 2)...Outlet 2
3)...Outlet 3 4)...Outlet 4
5)...Outlet 5 6)...Outlet 6
7)...Outlet 7 8)...Outlet 8
9)...Outlet 9 10)...Outlet 10
11)...Outlet 11 12)...Outlet 12
13)...Outlet 13 14)...Outlet 14
15)...Outlet 15 16)...Outlet 16
17)...Outlet 17 18)...Outlet 18
19)...Outlet 19 20)...Outlet 20
21)...Outlet 21 22)...Outlet 22
23)...Outlet 23 24)...Outlet 24
Enter Request:
Type the number of the outlet to be changed. For example to change the name of Outlet 4, type the
number 4 at the “Enter Request” prompt, followed by <cr>. The RPS will display the following:
Current Outlet: Outlet 4
Modify (Y/N)? y
Type ‘N’ to keep the same name, or type ‘Y’ to change the name. The RPS will display:
Enter :
Type a new receptacle name (maximum 16 characters), followed by <cr>. For example, change the
name of Outlet 4 to Router 1 by typing Router 1 at the “Enter Request” prompt, followed by <cr>. The
RPS redisplays the outlet menu with the new name to Outlet 4.
Enable/Disable Status Menu
Select “Enable/Disable Status Menu.” from the configuration menu, to enable the Status menu.
The RPS will display the option to change the current status:
Enable Status Menu (Y/N)? y
Default setting is Enabled.
If this feature is disabled, only the RPS> prompt appears, else the following status menu appears.
Select “Change Unit ID” from the configuration menu. The RPS will display the following:
Current Unit ID: BT
Modify (Y/N)? y
Enter New Unit ID: BT RPS26ADEN-16
The default ID is the unit’s number, in this case RPS26ADEN
Change Alarm Threshold
The Current Alarm Threshold allows the user to set the current level for the internal alarm to sound.
This setting is only available on units with current monitoring circuitry.
Select “Change Alarm Threshold.” from the configuration menu, The RPS will display the following:
Phase A1 buzzer alarm value : 8.0 Amps
Modify (Y/N)? Y
Type ‘N’ to keep the current value or type ‘Y’ to change the value and enter the new value, followed
by <cr> and the RPS will display next outlet group.
Default setting is approximately 75% of unit’s maximum current.
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RPS with or without Ethernet
Troubleshooting:
Diagnostic LED Indications
To detect hardware, cabling, or configuration problems upon initialization of power, the RPS Series go
through a diagnostic sequence. To help determine the cause of the problem, the RPS Series have a CX
LED located on the front, right side of the unit. Upon initialization of power, refer to the table below
for interpretation.
INDICATION INTERPRETATION
Not lit Normal unconnected operation
Brief flash followed by a solid illumination Established connection on network port or
serial port
Flashes 1 time per cycle Hardware or NIC problem
Flashes 2 times per cycle Configuration error
Flashes 3 times per cycle Cable or hub connection fault
Flashes 4 times per cycle Duplicate IP address
Remains lit without a brief flash prior to
illumination
NOTE: Diagnostic indications override a connection indication.
Memory error
Functional Solutions:
1. No menu serial port:
a. RPS power is on and cable connected to EIA232 serial port.
b. Verify the cable and adapter has the correct pin out, RJ08X007 and 9FRJ45PC-1.
c. Cisco Rollover cables have the same pin out as RJ08X007.
d. Type 5(;), the Attention Character will not echo to the screen, if it does than it may have
been changed to a character other than the semi-colon.
2. Password not Work:
a. Password is case sensitive, check for Caps Lock.
b. Have the admin user delete the user and add back
i. Refer to RPS Configuration/User Management ‘Delete a User’ and ‘Add a User’
section.
ii. Refer to Network Access Configuration/Login Setup/Manage Users
3. No Access to Configuration Menu:
a. Only the first user in the ‘Manage User’ menu is considered the admin user.
b. If the admin user is not known, reset to factory default is required.
4. No Outlets displayed for User:
a. Outlets have to be assigned to the user, refer to ‘RPS Configuration User Management
Assigned Outlets’ section.
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RPS with or without Ethernet
BayTech Product Warranty
Bay Technical Associates (BayTech) warrants that its products will be free from defects in materials
and workmanship under normal use for a period of two years from date of purchase (or from date of
shipment from BayTech if proof of purchase is not provided).
During this warranty period, BayTech shall, at its discretion, either repair or exchange any defective
product at no charge for labor and materials, or refund the amount paid for the product, less shipping
and handling charges. Any replacement and/or repaired products are warranted for the remainder of the
original warranty.
The customer is responsible for properly packaging the product and for shipping costs for returns. The
customer is liable for loss or damage to the product during shipping, as well as any other fees or
charges associated with transporting the product back to BayTech. BayTech will pay return costs for
delivery within the Continental United States.
All repair and return shipments must be approved by BayTech and must be accompanied by an RA
(return authorization) number. Please refer to our Repair and Return Policy below.
For the initial 30 days from the original date of shipment, any unopened product may be returned to
BayTech, accompanied by an RA number. Full purchase price will be refunded, provided that the
product is in excellent condition. A product may not be returned after 30 days from the original date of
shipment unless approved by BayTech management.
Replacements for defective products may be cross-shipped to the customer at no cost if requested
within 30 days of date of purchase. At BayTech’s discretion, this period may be extended to 90 days.
For additional information or more specific warranty issues, contact BayTech’s Technical Support
Department at (800) 523-2702 or (228) 563-7334.
Exceptions
This warranty does not cover misuse or minor imperfections that fall within design specifications or
that do not materially alter functionality. BayTech does not warrant and is not responsible for damages
incurred in shipping and handling or caused by disasters (such as fire, flood, wind, earthquake,
lightning, power surges or water).
The warranty will be voided regarding products that have been neglected, altered, abused, misused, or
used for purposes other than those for which it was designed.
Under no circumstances shall BayTech be liable for any special, incidental, or consequential damages
based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory.
Such damages include (but are not limited to) loss of profits, loss of the product or associated
equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down
time, purchaser’s time, the claims of third parties, including customers, and injury to property.
BayTech Extended Warranty
Extended warranties and overnight replacements are available for purchase, but only at the time of
product purchase. The extended warranty cost will not exceed 7% per year of the product list price
unless otherwise stated in the customer contract or approved by BayTech management. Contact
BayTech for further details on this.
21
RPS with or without Ethernet
Technical Support
BayTech offers Tech Support for the lifetime of the product. A staff of Applications Engineers is on
duty to assist with installation, set up or operation issues. Support is available from 8:00 a.m. to 5 p.m.
(CST or CDT), Monday through Friday at the phone numbers or website provided below.
Please have the following information available to help the Applications Engineers answer questions
efficiently:
1. BayTech model type
2. Unit serial number
3. Firmware version (if accessible)
4. A list of devices connected to the BayTech unit
5. A general description of the application being used and the intended outcome
6. Information about cables and adapters being used (type, length, place of purchase)
7. The name of the software emulation program being used
8. Printout of the configuration status (if possible)
Bay Technical Associates, Inc.
5239 A Avenue
Long Beach Industrial Park
Long Beach, MS 39560
Telephone: 800-523-2702 or 228.563.7334
FAX: 228.563.7335
Email: support@baytech.net
Website: www.baytech.net
Repair and Return Policy
(Return policy refers to BayTech products purchased and returned for credit or repair.)
A Return Authorization (RA) number must be obtained in all cases before returning the BayTech
product. Have the serial number and reason for the return or description of the problem handy.
Customers in the Continental U.S. can call 1-800-523-2702 or international customers can call
228.563.7334 to obtain an RA number.
If a product is being returned for credit (based on BayTech approval), the credit will not include
shipping and handling charges. Determination of credit amount will be made after BayTech receives
the product.
Returns on BayTech products older than 3 months are subject to a 15% re-stocking fee of the list price
of the product and will be evaluated on a case-by-case basis. BayTech does not allow returns on
products out of warranty or for any type of custom product.
Before dismantling equipment or returning the unit for any reason, always contact BayTech.
Attempting to repair a product without BayTech authorization may result in voiding the warranty.
Follow the instructions below for repackaging and shipping. NOTE:
from the power source before servicing or dismantling.
Power should be disconnected
22
RPS with or without Ethernet
Return Authorization Process:
1. Contact BayTech to get a Return Authorization (RA) Number. IMPORTANT: BayTech will
not accept any returns without an RA number.
2. Package the unit carefully in its original packaging or similar packaging. The warranty does not
cover damage sustained during shipment. Enclose a letter with name, address, RA number,
daytime phone number and description of the problem.
3. Mark the RA number clearly on the outside of the package.
NOTE: If the RA number is not on the outside of the box, the package will be returned back to the
sender or will sit in Receiving until the customer calls in regarding status of RA.
4. Ship the unit by insured, prepaid carrier to the following address:
Bay Technical Associates
5239 A Avenue
Long Beach Industrial Park
Long Beach, MS 39560
5. Surround your unit with a minimum of two inches of insulation.
6. Be sure to seal the box securely with strapping or packing tape. We do not recommend
masking tape or cellophane tape.
RA #: 140-xxxxx
23
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