Baxi Avanta Plus 28c, Avanta Plus 24c, Avanta Plus 24s, Avanta Plus 30s, Avanta Plus 35c Users Operation Instructions & Important Warranty Information
...
Baxi Avanta Plus
18s - 24s - 30s
24c - 28c - 35c - 39c
User’s Operation Instructions &
High-efficiency wall-hung boilers
Important Warranty Information
United Kingdom
en
Please keep these instructions in a safe place.
If you move house, please hand over to the next occupier.
Dear Customer,
Thank you for purchasing this appliance.
Please read this manual carefully before using the product and keep it in a safe place for future reference.
In order to ensure continued safe and efficient operation we recommend that the product is regularly maintained. Our Service
and After Sales organization can assist with this.
We hope you will receive many years of satisfactory service.
A
Trading Division of Baxi Heating UK Ltd (3879156)
Brooks House, Coventry Road, Warwick. CV34 4LL
A
fter Sales Service 0844 871 1525
Technical Enquiries 0844 871 1555
Website www.baxi.co.uk
3
7604251 - v.01 - 08052013 Baxi Avanta Plus
Contents
Benchmark places responsibilities on both manufacturers and installers.
The purpose is to ensure that customers are provided with the correct
equipment for their needs, that it is installed, commissioned and serviced
in accordance with the manufacturer’s instructions by competent
persons and that it meets the requirements of the appropriate Building
Regulations. The Benchmark Checklist can be used to demonstrate
compliance with Building Regulations and should be provided to the
customer for future reference. Installers are required to carry out
installation, commissioning and servicing work in accordance with the
Benchmark Code of Practice which is available from the Heating and
Hotwater Industry Council who manage and promote the Scheme.
Visit www.centralheating.co.uk for more information.
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
1 Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1.1 General safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1.2 Safety during operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
2 Problems with boiler and/or central Heating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2.1 Error codes – errors which can be resolved by the user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2.2 Error codes – errors which have to be remedied by the installer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
3 Changing boiler settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
3.1 Changing P1 setting: flow temperature of water in central heating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
3.2 Changing P2 setting: domestic hot water temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
3.3 Changing P3 setting: boiler regulation (domestic hot water and central heating mode) . . . . . . . . . . . . . . . . . . . . . . . . .6
3.4 Changing P4 setting: Eco or comfort mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
3.5 Changing P6 setting: display on/off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
4 Disabling the boiler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
4.1 Disable boiler with frost protection, during longer periods of non-use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
4.2 Disable boiler without frost protection, during longer periods of non-use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
5 Enabling the boiler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
6 Warranty & Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
6.1 Standard Warranty Terms & Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
6.2 Our promise to you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
6.3 What you need to do if you experience a problem with your heating system or the operation of the boiler. . . . . . . . . .10
6.4 What the warranty covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
6.5 What this warranty does not cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
7604251 - v.01 - 080520134 Baxi Avanta Plus
1 Safety
1.1 General safety
The following pictograms are used in this manual to specifically draw
certain points to your attention:
Danger of electric shock
Serious personal injury can occur because of risk of electric
shocks.
Warning
Possible danger of personal injury or material damage to the
regulator, building or environment.
Note
Useful tip or practical advice.
See
Important instruction in carrying out a particular operation.
1.2 Safety during operation
Warning
Can you smell gas? What to do:
Do not smoke and do not create any flame or sparks.
Do not use any electric switches.
Turn off the main gas stop cock.
Open windows and doors.
Warn those present and leave the building together.
Call your gas suppliers / installer once you are outside the
building, TRANSCO tel. 0800 111 999.
Warning
Can you smell smoke or flue gases? What to do:
Switch off the boiler.
Open windows and doors.
Warn those present and leave the building together.
Call your installer once you are outside the building.
Warning
Installation location for the boiler!
Do not store or use any flammable materials, aggressive
substance and/or aerosols near the boiler.
The installation area must be frost-free.
The switched spur unit for the boiler must always be accessible.
Warning
Water and pipe temperatures!
The factory setting for the tap water temperature is 55°C; this
temperature can be set to 65°C.
The maximum water temperature in the boiler can reach
90°C. This means that pipes and/or radiators can reach this
temperature.
If the boiler is running, the flue duct can reach a high
temperature.
1 Safety
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7604251 - v.01 - 08052013 Baxi Avanta Plus
2 Problems with boiler and/or central Heating system
2.1 Error codes – errors which can be resolved by the user
R
R
R
R
R
R
R
R
R
e2
e4
Check water
pressure: water
pressure is
greater or equal
to 1 bar.
Check water
pressure: water
pressure is
lower than 1
bar.
Press R-key
Top up
your central
heating
system
Wait for recovery;
display shows 0,
boiler functions
properly.
Press R-keyOrWait for recovery;
display shows 0,
boiler functions
properly.
Display shows e1, e2, e7
or e10 again; note down the
error code and boiler type and call
your installer
Check yellow
gas valve,
bottom boiler,
gas valve
must be in
line with gas
supply pipe, if
necessary open
gas valve.
Press R-key Wait for recovery;
display shows 0,
boiler functions
properly.
Display shows e4 again:
note down the error code
and boiler type and call
your installer.
Or
Or
e7
Display shows e1, e2, e7,
e9 or e10 again; note down
the error code and boiler type and
call your installer
e10
e1
e9
Fig.1 Errors which can be resolved by the user
LT.NL.W6H.000.114 + LT.NL.W6H.000.115 + LT.NL.W6H.000.116 + LT.AL.W7H.000.235 + LT.NL.W6H.000.118 + LT.AL.W7H.000.230 + LT.NL.W6H.000.121 + LT.NL.W6H.000.122
2.2 Error codes – errors which have to be remedied by the installer
If the display indicates a different error code from that described above,
note down the error code and boiler type and call your installer. Contact
your installer also in the event of a water leak.
2 Problems with boiler and/or central Heating system
7604251 - v.01 - 080520136 Baxi Avanta Plus
3.3 Changing P3 setting: boiler regulation (domestic hot water and central heating mode)
0 = CH
off
/ DHW
off
1 = CH
on
/ DHW on (factory setting)
2 = CH
on
/ DHW
off
3 = CH
off
/ DHW on
Change the boiler regulation as follows:
Press [Enter]-key until codes pK and K1 are displayed alternately.
Press [+]-key 2x until codes pK and K3 are displayed alternately.
Press [Enter]-key : central heating and domestic hot water mode
setting is displayed.
Press [+] or [-] key to change this mode, e.g. level 3 (= central heating
OFF and domestic hot water ON).
Press [Enter]-key to confirm this mode; codes pK and K3 are
displayed alternately.
Press [Reset]-key to switch boiler to operating mode.
3.2 Changing P2 setting: domestic hot water temperature
Increase the domestic hot water temperature as follows:
Press [Enter]-key until codes pK and K1 are displayed alternately.
Press [+]-key until codes pK and K2 are displayed alternately.
Press [Enter]-key ; set value for domestic hot water temperature is
displayed: 55°C (= factory setting).
Press [+] or [-] key to change this value, for example to 65°C.
Press [Enter]-key to confirm value; codes pK and K2 are displayed
alternately.
Press [Reset]-key to switch boiler to operating mode.
3 Changing boiler settings
3.1 Changing P1 setting: flow temperature of water in central heating system
Reduce the flow temperature as follows:
Press [Enter]-key until codes pK and K1 are displayed alternately.
Press [Enter]-key again; set value for maximum flow temperature is
displayed: 75°C (factory setting).
Press [+] or [-] key to change this value, for example to 70°C.
Press [Enter]-key to confirm value; codes pK and K1 are displayed
alternately.
Press [Reset]-key to switch boiler to operating mode.
R
1x
R
2x
R
Fig.2 Flow temperature
Fig.3 Domestic hot water temperature
Fig.4 Boiler regulation
LT.NL.W6H.000.070
LT.NL.W6H.000.071
LT.NL.W6H.000.072
3 Changing boiler settings
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3.4 Changing P4 setting: Eco or comfort mode
Note - No hot water
Beware; the system boiler in combination with an external calorifier
will not warm up the calorifier in the Eco-mode. So, if the calorifier
is empty, the tap water will be cold.
0 = Comfort mode
1 = Eco mode
2 = regulated by controller (= factory setting)
Change the mode as follows:
Press [Enter]-key until codes pK and K1 are displayed alternately.
Press [+]-key 3x until codes pK and K4 are displayed alternately.
Press [Enter]-key ; setting of ‘eco or heat retention’ mode is displayed
(mode 2 = heat retention and regulator-dependent, factory setting).
Press [-]-key to change this mode, for example mode 1 (=eco mode).
Press [Enter]-key to confirm this mode; codes pK and K4 are
displayed alternately.
Press [Reset]-key to switch boiler to operating mode.
3.5 Changing P6 setting: display on/off
Change the display setting as follows:
Press [Enter]-key until codes pK and K1 are displayed alternately.
Press [+]-key 5x until codes pK and K6 are displayed alternately.
Press [Enter]-key ; you will see mode 2 ( = ‘Display automatically off’,
factory setting).
Press [-]-key to change this mode to mode 1 (= ‘Display remains on’).
Press [Enter]-key to confirm this mode; codes pK and K6 are
displayed alternately.
Press [Reset]-key to switch boiler to operating mode.
Fig.5 Eco or comfort mode
Fig.6 Display on/off
R
3x
5x
R
LT.NL.W6H.000.073
LT.NL.W6H.000.075
3 Changing boiler settings
7604251 - v.01 - 080520138 Baxi Avanta Plus
Turn off the boiler gas tap.
Warning - Drain boiler
Drain the boiler and central heating system if you will not be using
the home for a long period and there is a chance of night frost.
LT.AL.W7H.000.217 + LT.AL.W7H.000.218
4 Disabling the boiler
The boiler must be disabled before any maintenance or repairs are
carried out. If the central heating system is not used for a long time
(during the holidays, for instance, or periods of milder weather) it is
advisable to disable the boiler.
4.1 Disable boiler with frost protection, during longer periods of non-use
Set the room thermostat to a low temperature, e.g. 10°C,
Switch setting p4 to 1 (Eco mode), this will switch off the heat
retention function.
Now the boiler will only start working to protect itself against freezing.
With an external frost protection connected, the boiler can also prevent
the central heating system from freezing.
Pre and After Sales Service
Our dedicated pre-and-after-sales teams are ready te give you the
support you need. Its an integral part of the quality package that Baxi
offers as standard with all products.
For all your queries please call the Avanta team on: 0844 871 1525
Contact Information
Sales Office: 0844 871 1544
After Sales Service: 0844 871 1525
Literature: 0844 335 8821
Training: 01322 275 604
Technical Helpline: 0844 871 1525
Spares Sales Office: 0844 871 1540
4.2 Disable boiler without frost protection, during longer periods of non-use
Switch off the boiler.
R
230 V
Gas
Fig.7 Room thermostat + Switch setting
Fig.8 Switch off
Fig.9 Turn off gas
LT.AL.W7H.000.224
LT.AL.W7H.000.228
4 Disabling the boiler
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7604251 - v.01 - 08052013 Baxi Avanta Plus
Switch on the boiler at the fused spur unit; the boiler will run the start-up
program.
A display test will briefly appear showing all segments of the display.
fK xx software version;
pK xx parameter version;
A venting cycle of 3 minutes now follows, the version numbers will be
displayed alternately;
Next, the following will appear in the display;
K1 pre-purge stage
K2 ignition stage
K3 operating in CH mode or:
K4 operating in DHW mode
K7 pump run on after CH or DHW is satisfied
K0 stand-by mode
Set the room thermostat to the desired room temperature. The boiler
will now automatically start operating.
5 Enabling the boiler
Check the boiler water pressure. If the water pressure is less than 1
bar, the system has to be topped up with water.
2 bar
Min. 1 bar
230 V
R
Fig.10 Water pressure
Fig.11 Switch on
Fig.12 Room thermostat
LT.AL.W7H.000.054
LT.AL.W7H.000.225
LT.AL.W7H.000.212 + LT.NL.W6H.000.079
5 Enabling the boiler
7604251 - v.01 - 0805201310 Baxi Avanta Plus
6 Warranty & Service
6.1 Standard Warranty Terms & Conditions
To activate your warranty you must register your boiler with heateam the
service division of Baxi Heating UK Ltd either by completing and returning
the registration card or calling our telephone registration line on 0844 871
1525.
It is also a requirement of the warranty that the boiler has an annual
service (every 12 months) in accordance with the installation and
servicing instructions, performed by a Gas Safe registered engineer. If
you would like heateam to carry this out please call on 0844 871 1525 or
visit www.heateam.co.uk
6.2 Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe
and high quality repair service supported by our dedicated national
network of highly skilled engineers. If your installer can’t resolve the
problem for you, we will do everything we can to get an engineer out
to you as quickly as possible. Nothing in this warranty will affect your
statutory consumer rights.
6.3 What you need to do if you experience a problem with your heating system or the
operation of the boiler.
You should always contact your installer first, because the cause of the
fault may not be related to the boiler. If your installer confirms that the
fault is with the boiler and he / she can’t repair it, our friendly customer
service team is on hand to help. Simply call our service division heateam
on 0844 871 1525 to book an engineer visit or for any general advise that
you may need. Our contact centre is open Monday to Friday 8am - 6pm,
weekends and bank Holidays 8:30am - 2pm, excluding Christmas Day
and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1. Boiler serial number
2. Boiler make and model number
3. Your installer name and address details
4. Proof of purchase (if you do not have the boiler serial number)
6.4 What the warranty covers
Free of charge repair or replacement of components found to be of
faulty manufacture.
Free of charge replacement of the complete unit provided always that
the failure is related to a manufacturing fault that cannot be repaired or
is uneconomic to repair.
6.5 What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned
properly, and as set out in the installation instructions (this includes
the need to flush the system effectively and add a suitable corrosion
inhibitor).
Any damage caused by hard water scale deposits and/or aggressive
water resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the
property.
Installations within commercial settings for which this boiler was not
designed.
6 Warranty & Service
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7604251 - v.01 - 08052013 Baxi Avanta Plus
Reimbursements of any third party repair or replacement costs that e
haven’t been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business
losses, stress and inconvenience) arising from a production breakdown,
including repair delays caused by factors outside our reasonable
control.
After Sales Service 0844 871 1525
90451 Avanta Plus 18s - System
90280 Avanta Plus 24s - System
90452 Avanta Plus 30s - System
90453 Avanta Plus 24c - Combi
90282 Avanta Plus 28c - Combi
90297 Avanta Plus 35c - Combi
90283 Avanta Plus 39c - Combi
Please ensure that the installer has fully completed the Benchmark
Checklist on the inside back pages of the installation instructions supplied
with the product and that you have signed it to say that you have received
a full and clear explanation of its operation. The installer is legally
required to complete a commissioning checklist as a means of complying
with the appropriate Building Regulations (England and Wales).
All installations must be notified to Local Area Building Control either
directly or through a Competent Persons Scheme. A Building Regulations
Compliance Certificate will then be issued to the customer who should, on
receipt, write the Notification Number on the Benchmark Checklist.
This product should be serviced regularly to optimise its safety, efficiency
and performance. The service engineer should complete the relevant
Service Record on the Benchmark Checklist after each service.
The Benchmark Checklist may be required in the event of any warranty
work and as supporting documentation relating to home improvements in
the optional documents section of the Home Information Pack.
Baxi is a licensed member of the Benchmark Scheme which aims to
improve the standards of installation and commissioning of domestic
heating and hot water systems in the UK and to encourage regular
servicing to optimise safety, efficiency and performance.
Benchmark is managed and promoted by the Heating and Hotwater
Industry Council.
For more information visit www.centralheating.co.uk
6 Warranty & Service
© Copyright
All technical and technological information contained in these technical instructions, as well as any drawings and technical
descriptions supplied, remain our property and shall not be multiplied without our prior consent in writing. Subject to alterations
BAXI
A Trading Division of Baxi Heating UK Ltd (3879156)
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1525 Technical Enquiries 0844 871 1555
Website www.baxi.co.uk
7604251
7604251 - v.01 - 08052013
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