Basic Line 5.2 Phone User Manual
User Guide
Associate Display Phone
and Basic Digital Phone
If you have questions or comments about this User
Guide, contact Inter-Tel Technical Publications at:
Tech_Pubs@inter-tel.com
QUICK REFERENCE GUIDE TO
FREQUENTLY USED FEATURES
FOR THE ECLIPSE SYSTEM
These are the basic instructions for the most frequently used telephone system
and voice mail features. For detailed information on these and other features,
refer to the complete instructions in the User Guide.
PLACING AN INTERCOM CALL
— With or without the handset lifted, dial an extension number.
— If your call goes through handsfree to the called keyset's speaker, speak
after you hear a double tone.
If you hear continuous ringing, wait for the call to be answered.
ANSWERING AN INTERCOM CALL
To answer an intercom call that comes in through your speakerphone:
— Respond handsfree OR lift the handset for privacy.
To answer a ringing (non-handsfree) intercom call:
— Lift the handset for privacy OR press SPKR or the flashing IC key to
respond handsfree.
PLACING AN OUTSIDE CALL
— With or without the handset lifted, press OUTGOING.
— Dial the desired number. (If you see a request for an account code and hear
a single progress tone, you must dial an account code before you can place
your call.)
TO MAKE AN EMERGENCY CALL
9
— Simply dial to automatically place a call to the system’s pro-
grammed emergency number (usually 911). You do not have to press the
OUTGOING key first.
1 1
ANSWERING AN OUTSIDE CALL
— Lift the handset OR press the flashing CALL key.
REDIALING AN OUTSIDE NUMBER
— While on a call or after selecting a line, press REDIAL. A line is selected
automatically and the number is dialed.
©Inter-Tel, Inc. 2001 printed in USA
1
LACING A CALL ON HOLD
P
— Press HOLD and hang up OR place another call.
— To return to the call, lift the handset and press the flashing key.
CALL WAITING
— If you hear a “call waiting” tone through your handset and/or you see a dis-
play, end your current call or place it on hold. Then press the flashing
CALL key.
PAGING
— Lift the handset and dial .
— Dial the desired zone number (0-9).
— After the tone, make your announcement and hang up.
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TRANSFERRING A CALL TO ANOTHER EXTENSION
— Press TRANSFER.
— Dial the desired extension number.
— Wait for an answer, announce the call, and then hang up to complete the
transfer.
— If the number is busy, there is no answer, or the transfer is refused, return to
the caller being transferred by pressing the flashing key.
TRANSFERRING A CALL TO VOICE MAIL
— Press TRANSFER.
— Dial the voice mail extension number.
— If you want to send the call to a specific voice mailbox, dial the desired
mailbox number and then hang up.
If you want to send the call to the voice mail main menu (so that the caller
can select the mailbox number), hang up.
TRANSFERRING A CALL TO AN OUTSIDE NUMBER
— Press TRANSFER and select an outside line.
— Dial the desired telephone number.
— Wait for an answer, announce the call, and then hang up to complete the
transfer.
— If the number is busy, there is no answer, or the transfer is refused, return to
the caller being transferred by pressing the flashing key.
2
O PICK UP A CALL FROM ANOTHER EXTENSION
T
— Lift the handset and dial .
— Dial the extension number where the call is ringing or holding.
4
CALL FORWARDING
— Press FWD. The key should be lit.
— To forward to an outside telephone number: Select and outside line and dial
a telephone number.
To forward to an extension number: Dial the extension number.
To forward to your Voice Mail mailbox: Dial the voice mail extension.
TO CANCEL CALL FORWARD
— Press FWD. The key should be unlit.
CONFERENCE CALLS
— While on the first call, press the CNF key. The call is now on hold.
— Place an intercom or outside call. Then press the flashing CNF key to place
the call on hold. (If necessary, repeat this step to place a third call on hold.)
— Press the flashing CNF key to join all of the calls together in the conference.
VOLUME CONTROL
— Press the up or down arrow on the Volume key to increase or decrease the
volume.
— To save your change: Press the middle of the Volume key.
ENTERING YOUR VOICE MAIL MAILBOX
If your MSG key is lit and you have a message from voice mail:
— Lift the handset OR press the SPKR key.
— Press the flashing MSG key.
— Enter your personal password and press .
If your MSG key is not lit, enter your mailbox by following these steps:
— Dial the voice mail extension number. (You hear the main menu.)
— During or after the greeting, press to identify yourself as a subscriber.
— Enter your mailbox number and your personal password (if programmed).
Then press .
#
#
3
ISTENING TO VOICE MAIL MESSAGES
L
— Enter your mailbox as described on page 3.
— Press to listen to your new messages. While you are listening to a mes-
1
sage, you can use the following options:
• Press to skip to the end of the recording.
• Press to back up.
• Press to pause. (Then press any key to continue.)
• Press to skip ahead.
• Press to lower the volume.
• Press to play the message envelope again.
• Press to raise the volume.
• Press to save the new message in your mailbox.
• Press to delete the message from your mailbox.
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1
2
3
4
5
6
7
9
— The system plays the message. When the message has finished playing, you
have the following options:
• Press to replay the message from the beginning.
• Press to reply to the message (or make a return call, if enabled).
• Press to forward a copy of the message to another subscriber.
• Press to listen to the previous message.
• Press to play the introductory message envelope again.
• Press to listen to the next message.
• Press to save the new message in your mailbox.
• Press to delete the message from your mailbox.
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2
3
4
5
6
7
9
SENDING VOICE MAIL MESSAGES
— Enter your mailbox as described on page 3.
—Press .
2
— Dial the mailbox number where you want to leave the message.
— After hearing the subscriber’s name, press to accept it.
#
— When you hear the tone, record your message.
— When you have completed your message, hang up or press and listen for
#
more options.
4
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4
2
3
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5
ECLIPSE SYSTEM AND VOICE MAIL
FEATURE CODES
POCKET REFERENCE GUIDE
391 Account Code – All Calls 330 Hookflash
390 Account Code – Optional 324 Hunt Group Remove/Replace
CODE FEATURE NAME CODE FEATURE NAME
and remote message notification (if
enabled).
messages or cancel unheard sent mes-
sages)
• Press to listen to new messages.
• Press to leave a message.
• Press to listen to saved messages.
USING VOICE MAIL
To enter your voice mailbox:
1. Dial the voice mail extension number.
2. Press and enter your mailbox number.
3. Enter your password and press .
4. You have the following options:
326 ACD Agent Log In 365 Message
327 ACD Agent Log Out 366 Cancel Message You Left
328 ACD Agent Log In/out 368 Cancel Msg On Your Phone
329 ACD Agent Wrap-up Term. 367 Silent Message
375 Agent Help Request 314 Microphone Mute
376 Agent Help Reject 7 Page
361 Automatic Intercom Access 325 Page Remove/Replace
360 Automatic Line Access 397 Program Keys
350 Automatic Line Answer 392 Program Station Password
• Press to program personal options
313 Background Music 6 Queue (Callback) Request
355 Call Forward All Calls 385 Record-A-Call
357 Call Forward If Busy 380 Redial
356 Call Forward If No Answer 305 Reminder Message
• Press for message options (undelete
up)
5 Conference 359 Remote Programming
358 Call Fwd. If No Answer/Busy 306 Reminder Message Cancel
301 Change Language 4 Reverse Transfer (Call Pick-
394 Default Station 396 Review Keys
307 Directory 377 Ring Intercom Always On/Off
Voice mail will guide you through the options
300 Display Time And Date 398 Ring Tone Selecti on
372 Do-Not-Disturb On/Off 321 Station Monitor
373 Do-Not-Disturb Override 382 Station Speed Dial
with voice prompts. For your convenience,
the table inside this guide summarizes the
options available when listening to mes-
sages, after the message, and when leaving
a message.
395 Feature Key Default 383 Station Speed Dial Program
312 Group Listen 354 System Forward On/Off
335 Hold – System 345 Transfer To Ring
319 Handsfree On/Off 381 System Speed Dial
317 Headset On/Off 399 Switch Keymap
336 Hold – Individual 346 Transfer To Hold
—
Message
Message
Re-record
Erase and
Add to Your
Replay Your
Copy
Message
Listen to
Message
Previous Msg
—
Message
Listen to Next
—
Options
Delivery
Message
Message
and Exit
——Cancel
Volume
# LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG
1 Back Up Replay the
2 Pause Reply to the
3 Skip Forward Forward a
VOICE MAIL OPTIONS
Here is a summary of the options you can use
when listening to messages, after the message
has played, and when leaving a message.
4Lower
Volume
5 Play Envelope Play Envelope —
6 Increase
7 — Save the
8 ———
9 — Delete the
# Skip To End — Send Message
*
3
3
NUMBER OF TIMES KEY IS PRESSED
Keypad Key Characters
KEY 1 2 3 4 5
2
'
-&()1
ABC
1
2
4
*
DEF ! 3
GH I
3
4
JKL/5
MNO# 6
5
6
TUV?8
PQRS7
7
8
WXYZ 9
9
.
#
3 5 5
All Calls 355
If No Answer 356
If Busy 357
ture codes.
To turn on Call Forwar d:
1. Enter one of the following Call Forward fea-
If No Answer/Busy 358
access code followed by an outside tele-
phone number.
2. Enter an extension number or enter a line
3. Hang up.
To turn off Call Forward:
1. Enter
2. Press and hang up.
7 0
3
To turn on Do-Not-Disturb:
1. Enter .
2. Enter message number 01-20 (see default
REMOTE FEATURE ACCESS
Remote Feature Access allows yo u to place
your phone in do-not-disturb mode or forward
message list below).
3. If desired, enter the optional second-line
calls, either fro m anothe r phone or t hrough a
special dial-up line.
1
7
3
message text (see keypad character chart
on next page).
4. Hang up.
If you do not hear a tone after each step, or if
you hear repeating to nes, you have made a
mistake or the feature is restricted. Start over.
To use Remote Feature Access:
To turn off Do-Not-Disturb:
provided by your System Administrator). If
1. EITHER, Call _______________ (number
Enter and hang up.
Do-Not-Disturb Messages
5 9
required, enter your password.
OR, Use any phone on the system.
2. Enter .
3. Enter your extension number.
01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL
02 LEAVE A MESSAGE 12 OUT OF OFFICE
03 IN MEETING UNTIL 13 OUT UNTIL
04 IN MEETING 14 WITH A CLIENT
05 ON VACATION ’TIL 15 WITH A GUEST
06 ON VACATION 16 UNAVAILABLE
07 CALL ME AT 1 7 IN CONFERENCE
08 AT THE DOCTOR 18 AWAY FROM DESK
09 ON A TRIP 19 GONE HOME
10 ON BREAK 20 OUT TO LUNCH
#
#
below and at right.
4. Enter your password followed by .
5. You can now use the features described
To change Station Password:
#
2
9
1. Enter .
2. Enter your current password and press .3. Enter the new password and press .
4. Enter the new password again for verifica-
#
tion and press .
Table of Contents
CONTENTS PAGE
Welcome 1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Quick-Start Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The Associate Display Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
The Basic Digital Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Feature Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About Your Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What You See And Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What The Administrators Can Do For You. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Telephone System Features 8
Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Placing Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Receiving Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Displaying Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . 14
Displaying The Outside Party’s Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Performing A “Hookflash” During A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using The Speaker And Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Muting The Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
“Group Listen” Using The Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using The Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Transferring To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Transferring To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Transferring To An Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
To Pick Up (Reverse Transfer) A Call From Another Extension or Hunt Group. . . . . . . 20
CONTENTS PAGE
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Storing Speed-Dial Numbers On Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Redialing A Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using The Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To Turn Paging On Or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Setting User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Change Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Select Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Returning To Default Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Standard And Alternate Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Automatic Call Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Secondary Extension Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Instructions For Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
To Turn On Or Off Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Voice Mail Features 39
Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Listening To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Undeleting Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Recording Your Personal Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
CONTENTS PAGE
Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Mailbox Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Voice Mail Message Envelope Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Remote Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Fax Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Call Screening Transfer Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Message Search Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using The Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Voice Mail Flow Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Default Feature Codes 52
©Inter-Tel, Inc. 2001 printed in USA
Welcome
ABOUT THIS GUIDE
This user guide contains instructions for using the Eclipse Associate Display and
Basic Digital Phones on the Eclipse telephone and Voice Mail systems.
The tabs on the edge of each page will help you find the features more quickly.
• Phone and Telephone System feature pages have tabs at the top of the page like
the one shown at right.
• Voice Mail feature pages have tabs in the middle of the page.
• Default Feature Code pages have the tab at the bottom of the page.
NOTE: The Eclipse telephone system is a very flexible, programmable system.
Depending on the version of software your system uses and your system’s custom programming, the procedures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or System Administrator can tell you how your
system differs and how to use the features. If your telephone system uses a different
voice mail system, you will be provided with a separate user guide for that system.
QUICK-START INSTRUCTIONS
For quick access to basic instructions, refer to the Quick Reference Guide attached
inside the front cover of this user guide. It also includes a tear-out pocket guide that
has instructions for the features you are likely to use while away from the office
(Remote Feature Access and Voice Mail).
ABOUT THIS GUIDE
ABOUT YOUR PHONE
The buttons on your phone are called “keys,” which is why the phone is sometimes
referred to as a “Keyset.” The keys are used for dialing and for access to the features
of the Eclipse telephone system and Eclipse Voice Mail.
Basic Digital Phones are available in non-display models only. Associate Display
Phones are available in both display and non-display models. The Associate Display
Phones have two-line displays with 16 characters per line. When the phone is not in
use, the display shows the extension number, user name, time of day, and date. Other
displays include reminder messages, do-not-disturb messages, numbers dialed, call
sources, elapsed time of calls, current call costs, error messages, etc.
Eclipse Associate Display and Basic Digital Phone User Guide
1
The Associate Display Phone
HEARING AID-COMPATIBLE
(HAC) HANDSET
ABOUT YOUR PHONE
INTERNAL
SPEAKER
LCD WITH TWO
16-CHARACTER LINES
RING AND VOICE
VOLUME
CONTROL
HANDSFREE
MICROPHONE
(underneath edge)
2
12-KEY
PUSHBUTTON
KEYPAD
Eclipse Associate Display and Basic Digital Phone User Guide
FEATURE
KEYS
The Basic Digital Phone
HEARING AID-COMPATIBLE
(HAC) HANDSET
INTERNAL
SPEAKER
ABOUT YOUR PHONE
HANDSFREE
MICROPHONE
(underneath edge)
RING AND VOICE
VOLUME
CONTROL
Eclipse Associate Display and Basic Digital Phone User Guide
FEATURE
KEYS
12-KEY
PUSHBUTTON
KEYPAD
3
Feature Key Functions
The Eclipse telephone system is designed to allow customized feature key layouts.
Your trainer or System Administrator can tell you how your specific phone is
arranged. Also, if your phone has been reprogrammed so that its feature keys do not
match the keys described in this user guide, see your System Administrator. Default
feature codes are listed at the back of this guide.
KEY FUNCTION ACTION REF. PG.
IC or CALL Answer call Press IC or CALL. page 9,
11
OUTGOING Place call Press OUTGOING and dial number. page 10
CALL Answer a call or select
ABOUT YOUR PHONE
IC Access intercom call Press IC to access the call. page 9
DND Use do-not-disturb
CNF Place a conference
HOLD Put call on hold Press HOLD. page 15
TRANSFER Transfer a call Press TRANSFER and dial destination number page 20
SYS SPDL View or dial system
STA SPDL View or dial station
REDIAL Redial a telephone
SPKR Put a call on the
MSG Leave or listen to a
MUTE Mute the microphone Press MUTE. page 16
FWD Forward call Press FWD
Up or Down
Arrow
SPCL Special key If the Special key is required for feature code entry in
#
an outside line
mode
call
speed-dial numbers
speed-dial numbers
number
speaker
message
Adjust volume during
call
Pound Key Used to accept entries, signal the end of a numeric
Star Key Used to identify yourself as a voice mail subscriber, to
Press unlit key to select an outside line or flashing
key to answer a call.
Press unlit DND to turn on do-not-disturb or press lit
key to turn it off.
Press CNF and dial numbers you would like to add to
the conference.
Press SYS SPDL to view the number or select a line;
then press the key to dial.
Press STA SPDL to view the number or select a line;
then press the
ciate Display phone only.)
Press REDIAL. page 24
Press SPKR
Press MSG. page 18
#
key to dial. (Available on the Asso-
and hang up.
page 9,
11
page 26
page 17
page 23
page 22
and dial destination number. page 21
Press the up or down arrow key to increase or
decrease the volume.
your telephone system, you must always press SPCL
before dialing a feature code. Otherwise, you only
need it to enter a feature code while on a call
entry, or to enter a hyphen during numeric entry.
cancel messages, and to enter a colon during
numeric entry.
page 32
4
Eclipse Associate Display and Basic Digital Phone User Guide
ABOUT YOUR PHONE SYSTEM
What You See And Hear
There are a few things you should know about the Eclipse telephone system before
you use your phone:
• Your telephone system may have one dial tone for both intercom calls and outside calls. Or, it may be programmed to have two dial tones: (1) When you lift
the handset or press the SPKR key, you hear intercom dial tone. (2) When you
select an outgoing line, you hear standard outside dial tone.
• Many features “time out” if you wait too long before performing the next step. If
this happens, you must start over.
• Four fast tones or repeating fast tones signal that you made a mistake, tried to
select a restricted line, dialed a restricted or invalid number, dialed too slowly
between digits, or waited too long before performing the next step. If you hear
this signal, hang up and try again.
• Each phone in your telephone system has an extension number that allows you to
place intercom calls to it. Some phones belong to “hunt groups” that have special
extension numbers which route your call through the phones in the group. Your
trainer or System Administrator can provide you with a list of extension numbers
for your telephone system.
• Some phone models have red/green lamps in the feature keys. If you have one of
these phones, and your telephone system is programmed to use them, the lamps
will be green if the associated call is ringing, holding, or active on your phone
and will be red if the call is on another phone. (An exception to this would be if
the programmer has determined that calls that ring in directly to your phone will
always have red lamps.)
• A phone is considered to be “off hook” when either the handset is lifted or the
speakerphone is on (the SPKR key is lit). You can hang up or be “on hook” by
placing the handset in the cradle or turning the speakerphone off. When a call is
on the speakerphone, the call is in “handsfree” mode.
ABOUT YOUR PHONE SYSTEM
Eclipse Associate Display and Basic Digital Phone User Guide
5
ABOUT YOUR PHONE SYSTEM
What The Administrators Can Do For You
There are two types of Administrators: System Administrator and Voice Mail Administrator. Often these duties are assigned to the same person or a small group of people.
• System Administrator: There are certain telephone system functions that can be
performed for you only by the System Administrator. These include:
— Set the date and time
— Program system speed-dial numbers
— Make database changes, such as programming user names, toll restriction,
do-not-disturb messages, and extension numbers, including the voice mail
extension number.
• Voice Mail Administrator: The Voice Mail Administrator has a special type of
voice mailbox that allows him or her to perform the following tasks:
— Record a broadcast message that is sent to all mailboxes at once
— Perform mailbox maintenance (such as changing your password)
— Customize voice mail prompts
If you are a System Administrator or need more information than this guide covers,
refer to the Eclipse Administrator’s Guide (part number 550.8001).
6
Eclipse Associate Display and Basic Digital Phone User Guide
ABOUT VOICE MAIL
The Eclipse Voice Processing Unit contains a voice mail application that allows callers to send and receive recorded messages from any station or touch-tone telephone.
The telephone system users are assigned “voice mailboxes” that usually have numbers
that match the users’ extension numbers. However, sometimes an “unassociated”
mailbox can be programmed to signal a non-matching extension number when it
receives a message.
When they first reach voice mail, callers hear the voice mail company greeting and
recorded instructions that tell them how to access the voice mailboxes. Once in a
mailbox, they hear the mailbox owner’s personal greeting.
To make it easier to send messages to a group of people, the Voice Mail Administrator
can program “group lists” of mailboxes. These lists can be used by any voice mail
user by entering the group list’s number instead of a mailbox number.
Initializing Your Mailbox
The first time you use your voice mailbox, you must initialize it. Voice mail will
instruct you to:
• Change the default password number to a personal password
• Record a name to identify yourself in the company directory
• Listen to the voice mail introduction
To initialize your mailbox:
— Dial the voice mail extension number, which you can get from your Voice Mail
Administrator. (You hear the main menu.)
— Press to identify yourself as a subscriber.
— Enter your mailbox number and default password. (Your default password is your
mailbox number.)
— If you want a password, enter a new password using digits 0-9 (up to 12 digits).
Then press . Voice mail plays back your password.
If you do not want to use a password, just press .
— Press to accept the entry. (Or, press if you wish to re-enter your pass-
word.) Voice mail prompts you to record your directory name.
— After the tone, record your first and last name. When finished, press .
— Press again to accept the name. (Or, press to replay the name you just
recorded, press to add to your name, or press to erase and re-record it.)
— The unit then plays a prompt that introduces you to the basic voice mail features.
(You can skip this introduction by pressing , if desired.)
#
# 3
# 1
ABOUT VOICE MAIL
#
#
2 3
#
For complete instructions on using voice mail, see page 39.
Eclipse Associate Display and Basic Digital Phone User Guide
7
Telephone System Features
HEADSETS
For convenience, you can connect an electret headset to your phone. If your headset
has a power-saver mode, make sure the System Administrator has the Headset Connect Tone flag enabled in the telephone system. If this flag is disabled, you may miss
portions of incoming calls.
To connect a headset:
HEADSETS
INTERCOM CALLS
— Unplug the coiled handset cord from the base of the telephone. (Leave the hand-
set in the cradle.)
— Insert the headset plug into the vacant handset jack.
— While on hook, enter the Headset On feature code ( ) or the Headset On/
Off feature code ( ). Display phones will show HEADSET MODE ON.
To disconnect a headset:
— Unplug the headset cord from the base of the phone.
— Plug the coiled handset cord into the vacant jack.
— While on hook, enter the Headset Off feature code ( ) or the Headset On/
Off feature code ( ). Display phones will show HEADSET MODE OFF.
NOTE: If using a headset, press the SPKR key to connect and disconnect calls.
3 1 7
3 1 7
3 1 5
3 1 6
Placing Intercom Calls
The Basics
To place an intercom call:
— With or without the handset lifted, dial an extension number.
— If your call goes through handsfree to a phone’s speaker, speak after you hear a
double tone.
If you hear continuous ringing, wait for the call to be answered.
8
Eclipse Associate Display and Basic Digital Phone User Guide
Options
To place a non-handsfree call that will ring at the other phone until answered:
— Press before dialing the extension number.
You can program your phone to always send non-handsfree calls using the Ring Inter-
com Always feature.
To enable or disable the Ring Intercom Always feature:
— With the handset in the cradle, dial .
If there is no answer or the phone is busy when you place an intercom call, you can
leave a message:
— Press the MSG key. Then hang up OR wait for their message center to answer.
If the phone is busy when you place an intercom call, you can do any of the following:
— To stay on the line and wait for the phone to become available: Do not hang up.
— To request a callback (queue on to the phone): Press and hang up. When the
— To use the Off-Hook Voice Announce feature (if the called phone is programmed
#
7 7
3
(See page 18 for more Message options.)
After a system timer expires, you hear music until the phone is available. (You
cannot do this if the called phone is in do-not-disturb mode.)
6
phone is available, your phone rings. (To cancel the queue request before the callback, press .)
6
for it): Do not hang up. After the busy signals stop, you are automatically connected and may speak. (If you hear music, or if the phone is in do-not-disturb
mode, your off-hook voice announce call will not go through.) This allows you to
talk to the phone user on his or her handsfree speakerphone, even though the user
already has a call in progress on the handset. This feature is not available if the
calling phone has the Ring Intercom Always feature enabled.
INTERCOM CALLS
Receiving Intercom Calls
The Basics
To receive an intercom call that comes in through your speakerphone:
— Respond handsfree OR lift the handset for privacy.
To receive a ringing (non-handsfree) intercom call:
— Lift the handset for privacy OR press the SPKR or IC key to respond handsfree.
You must lift the handset if the caller has the Ring Intercom Always feature
enabled.
Eclipse Associate Display and Basic Digital Phone User Guide
9
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