Barco ICMP Service Manual

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ICMP

R5906594/05 09/11/2016

Service Manual

DP Alchemy

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Barco NV President Kennedypark 35, 8500 Kortrijk, Belgium Phone: +32 56.36.82.11 Fax: +32 56.36.883.86 Support: www.barco.com/en/support Visit us at the web: www.barco.com

PrintedinBelgium

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Changes

Barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but not limited to the implied warranties or merchantability and ﬁtness for a particular purpose. Barco may make improvements and/or changes to the product(s) and/or the program(s) described in this publication at any time without notice.

This publication could contain technical inaccuracies or typographical errors. Changes are periodically made to the information in this publication; these changes are incorporated in new editions of this publication.

The latest edition of Barco manuals can be downloaded from the Barco web site w secured Barco web site h

ttps://www.barco.com/en/signin.

ww.barco.com or from the

All rights reserved. No part of this document may be copied, reproduced or translated. It shall not otherwise be recorded, transmitted or stored in a retrieval system without the prior written consent of Barco.

Trademarks

Brand and product names mentioned in this manual may be trademarks, registered trademarks or copyrights of their respective holders. All brand and product names mentioned in this manual serve as comments or examples and are not to be understood as advertising for the products or their manufacturers.

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Table of contents

TABLE OF CONTENTS

1. Safety ..................... .................................................................... ........3

1.1 Safety Instructions ......... ................ ................ ................ ................ ................ .... 3

2. General ........................... ................................................................... .7

2.1 ICMP Assembly overview ..................................................................................... 7

2.2 ICMP status LEDs ....... ................ .................. ................ ................ ................ .... 8

2.3 ICMP HDD status LEDs....................................................................................... 9

2.4 Introduction of ICMP battery ................ ................ ................ ................ ................ .10

2.5 ICMP reset.................. ................ ................ ................ ................ ................ ...12

3. Preventative maintenance actions ............... ............................................ 15

3.1 1 year maintenance actions..................................................................................15

4. Troubleshooting ................ ............................................................ ...... 17

4.1 Troubleshooting checklist ..... ................ ................ ................ ................ ............... 17

5. ICMP service procedure ...... .................................................................. 67

5.1 Removing the ICMP ..........................................................................................67

5.2 Installing the ICMP............................................................................................69

5.3 Removing a HDD from the ICMP. ................ ................ ................ ................ ...........71

5.4 Installing a HDD into the ICMP ....... ................ ................ ................ ................ .......72

5.5 Replacement of the battery ..................................................................................73

5.6 RAID controller replacement............ ................ ................ ................ ................ .....79

Index ........... .................................................................... ..................... 85

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Table of contents

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1. SAFETY

About this chapter

Read this chapter attentively. It contains important information to prevent personal injury while servicing the ICMP. Furthermore, it includes several cautions to prevent damage to the ICMP. Ensure that you understand and follow all safety guidelines, safety instructions and warnings mentioned in this chapter before servicing the ICMP. After this chapter, additional “warnings” and “cautions” are given depending on the service procedure. Read and follow these “warnings” and “cautions” as well.

WARNING: This manual is only intended for qualiﬁed service personnel.

Overview

• Safety Instructions

1. Safety

1.1 Safety Instructions

WARNING: Before removing/replacing any projector components, disconnect the power

to the unit mains terminals.

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1. Safety

Safety Instructions

1. Before returning an instrument to the customer, always make a safety check of the entire instrument, including, but not limited to, the following items:

a) Be sure that no built-in protective devices are defective and/or have been defeated during servicing.

(1) Protective shields are provided on this chassis to protect both the technician and the customer. Correctly replace all missing protective shields, including any removed for servicing convenience. (2) When reinstalling the chassis and/or other assembly in the cabinet, be sure to put back in place all protective devices, including, but not limited to, insulating materials, barriers, covers/shields, and isolation resistor/capacitor networks. Do not operate this instrument or permit it to be operated without all protective devices correctly installed and functioning. Service people who defeat safety features or fail to perform safety checks may be liable for any resulting damage.

b) Be sure that there are no cabinet openings through which an adult or child might be able to insert

their ﬁngers and contact a hazardous voltage. Such openings include, but are not limited to, (1) excessively wide cabinet ventilation slots, and (2) an improperly ﬁtted and/or incorrectly secured cover panels.

c) Leakage Current Hot Check. With the instrument completely reassembled, plug the AC line cord

directly into a 220 V AC outlet (Do not use an isolation transformer during this test). Use a leakage current tester or a metering system that is designed to comply with the new IEC, ANSI and UL standards. With the instrument AC switch ﬁrst in the on position and then in the off position, measure from a known earth ground (metal waterpipe, conduit, etc.) to all exposed metal parts of the instrument (antennas, handle bracket, metal cabinet, screw shafts, etc.). especially any exposed metal parts that offer an electrical return path to the chassis. Any current measured must not exceed 3,5 mA. Reverse the instrument power cord plug in the outlet and repeat test. ANY MEASUREMENTS NOT WITHIN THE LIMITS SPECIFIED HEREIN INDICATE A POTENTIAL SHOCK HAZARD THAT MUST BE ELIMINATED BEFORE RETURNING THE INSTRUMENT TO THE CUSTOMER OR BEFORE CONNECTING ACCESSORIES.

heads, metallic overlays, control

AC Leakage Test

Reading should

not be above

3,5 mA

Device Under Test

Leakage Current Tester

Test all exposed metal surfaces

2-Wired cord Also test with plug reversed (Using AC Adapter plug as required)

Earth Ground

Image 1-1

d) Ultraviolet Radiation exposure - Warning: This lamp can cause serious skin burn and eye inﬂam-

mation from shortwave ultraviolet radiation if not operated in enclosed ﬁxtures. DO NOT operate this lamp in a ﬁxture with a missing or broken lens cover.

e) Ozone: Operating lamp generates ozone gas which is harmful to the respiratory system. Therefore

the lamp should be operated in adequately ventilated equipment.

2. Read and comply with all caution and safety-related notes on or inside the projector cabinet or on the projector chassis, or on the picture tube.

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1. Safety

3. Design Alteration Warning - Do not alter or add to the mechanical or electrical design of this apparatus. Design alterations and additions, including, but not limited to, circuit modiﬁcations and the addition of items such as auxiliary audio and/or video output connections, might alter the safety characteristics of this apparatus and create a hazard to the user. Any design alterations or additions may void the manufacturer’s warranty and may make you, the servicer responsible for personal injury or property damage resulting therefrom.

4. Lamp explosion Protection Warning – The lamp in this projector operates with a high internal pressure and there is a slight risk that the lamp may explode, particularly if it is used beyond its rated life. Do not remove, install, or otherwise handle the lamp in any manner without ﬁrst putting on shatterproof goggles equipped with side shields. People not so equipped must be kept safely away while lamps are handled. Keep the lamp away from your body. For continued explosion protection, replace the lamp only with one of the same type number. Always replace the lamp before the rated life time.

5. Hot Chassis Warning - This projector chassis has two ground systems: the primary ground system is formed by the negative voltage of the rectiﬁed mains (power) and is only used as a reference in primary circuits; the secondary ground system is connected to earth ground via the earth conductor in the mains (power) lead. Separation between primary and secondary circuits is performed by the safety isolation transformers. Components bridging these transformers are also safety components and must never be defeated or altercated. All user-accessible conductive parts must b earth ground, or are kept at SELV (Safety Extra Low Voltage).

6. Observe original lead dress. Always inspect in all areas for pinched, out-of-face, or frayed wiring. Do not change spacing between components, and between components and the printed-circuit board. Check AC power cord for damage. Take extra care to assure correct lead dress in the following areas:

a) near sharp edges b) near thermally hot parts - be sure that leads and components do not touch thermally hot parts c) the AC supply d) high voltage

7. Components, parts, and/or wiring that appear to have overheated or are o be replaced with components, parts, or wiring that meet original speciﬁcations. Additionally, determine the cause of overheating and/or damage and, if necessary, take corrective action to remove any potential safety hazard.

8. PRODUCT SAFETY NOTICE - Many electrical and mechanical parts have special safety-related characteristics some of which are often not evident from visual inspection, nor can the protection they give necessarily be obtained by replacing them with components rated for higher voltage, wattage, etc. Use of a substitute replacement that does not have the same safety characteristics as the recommended replacement part in BARCO service data parts list might create shock, ﬁre, and/or other hazards. Product Safety is under review continuously and new instructions are issued whenever appropriate. For the latest information, always consult the appropriate current BARCO service literature.

therwise damaged should

e connected to

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1. Safety

9. Do not spray chemical on or near this instrument or any of its assemblies.

10. Electrostatically Sensitive (ES) Devices Some semiconductor (solid state) devices can be damaged easily by static electricity. Such components commonly are called Electrostatically Sensitive (ES) Devices. Examples of typical ES devices are integrated circuits and some ﬁeld-effect transistors and semiconductor "chip" components. The following techniques should be used to help reduce the incidence of component damage caused by static electricity:

a) Immediately before handling any semiconductor-equipped assembly, drain off any electrostatic

charge on your body by touching a known earth ground. Wear a commercially available high impedance discharging wrist strap device.

b) After removing an electrical assembly equipped with ES devices, place the assembly on a static

dissipative surface such as a 3M No 8210 table mat, to prevent electrostatic charge buildup or exposure of the assembly.

c) Do not use freon-propelled chemicals. These can generate electrical charges sufﬁcient to damage

ES devices.

d) Do not remove a replacement ES device from its protective package until immediately before you

are ready to install it (Most replacement ES devices are packaged with leads electrically shorted together by conductive foam, aluminium foil or comparable conductive material).

e) Immediately before removing the protective material from the leads of a replacement ES device,

touch the protective material to the chassis or circuit assembly into which the device will be installed. CAUTION: Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.

f) Minimize bodily motions when handling unpacked replacement ES devices (Otherwise harmless

motion such as the brushing together of your clothes fabric or the lifting of your foot from a carpeted ﬂoor can generate static electricity sufﬁcient to damage an ES device).

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2. General

2. GENERAL

About this chapter

This chapter contains some general information on the ICMP (Integrated Cinema Media Processor) such as the location of the main components, the LEDs status, the essential role of the battery in the ICMP, etc.

Overview

• ICMP Assembly overview

• ICMP status LEDs

• ICMP HDD status LEDs

• Introduction of ICMP battery

• ICMP reset

2.1 ICMP Assembly overview

Orientation and main components

ICMP assembly is composed of three superposed cards, positioned behind a front face.

Image 2-1 T Top of the ICMP F Front of the ICMP 1 Main b oard 2 Video mezzanine 3 HDD plate 4 Front face 5HDDs 6 Security Module 7Battery

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2. General

2.2 ICMP status LEDs

ICMP status L EDs and Reset button

LEDs on ICMP front panel give information on the status of the device.

Image 2-2

Status overview PWR/ERROR and READY LEDs:

1 2

PWR/ER-

ROR

Off Off Turned off

Red

Blinking

Green

Blinking

Green

Blinking

Green

Blinking

Green

Blinking

Green

Green Blinking Orange

Green Blinking Green FIPS ok - Application startup

Green Green Power on & No Error

READY

Off

Off Boot loader

Blinking Orange Operating System start up

Orange Security Manager - Image Integrity tests

Blinking Y ellow

Yell ow

ICMP Status

Board reset

Security Manager - Self Test

Security Manager - FPGA self-test

Update ongoing

Blinking Red

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Off FIPS error

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2.3 ICMP HDD status LEDs

ICMP HDD status LEDs

Image 2-3

Status overview PWR/ERROR and READY LEDs:

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2. General

HDD I/O

Off Off HDD idle / Disk in RAID OK.

Blinking

Green

Blinking

Green

Off

RAID

Off HDD I/O activity / Disk in RAID OK.

Blinking Red HDD I/O activity / RAID rebuilding.

Red

ICMP HDD Status

HDD idle / Disk error. See troubleshooting table below for curative actions.

Troubleshooting

Situation Solution

Onediskfailed(redLED)+RAID degraded.

The ongoing event is not interrupted.

Note: The disk status (RAID degraded) can be retrieved via the (Web) Commander. See u guide of the (Web) Commander.

One disk failed (red LED) + Error 10580 “local

storage not available”.

Note: The disk status ( Error code) can be

retrieved via the (Web) Commander. See user guide of the (Web) Commander.

ser

1. Switch off the power.

2. Replace the defect HDD with an original HDD spare part. See procedure "Removing a HDD from the ICMP", page 71, and "Installing a HDD into the ICMP", page 72. Ensure to insert the HDD ﬁrmly.

3. Switch on the power.

Result: As soon the new HDD is detected by the ICMP the rebuild of the RAID is started (Blinking red LED).

1. Switch off the power.

2. Replace the defect HDD with an original H spare part. See procedure "Removing a HDD from the ICMP", page 71, and "Installing a HDD into the ICMP", page 72. Ensure to insert the HDD ﬁrmly.

3. Switch on the power.

Result: As soon the new HDD is detected by the ICMP the rebuild of the RAID is started (Blinking red LED).

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2. General

Situation Solution

Multiple disks failed (multiple red LEDs) + RAID broken.

Note: The disk status (RAID broken) can be

retrieved via the (Web) Commander. See user guide of the (Web) Commander.

All HDD LEDs remain off + Error 10580 “local

storage not available”.

Note: The disk status ( Error code) can be

retrieved via the (Web) Commander. See user guide of the (Web) Commander.

1. Switch off the power.

2. Replace all defect HDDs with original HDD spare parts. See procedure "Removing a HDD from the ICMP", page 71, and "Installing a HDD into the ICMP", page 72. Ensure to insert the HDDs ﬁrmly.

3. Switch on the power.

4. Start “RAID Initialize”. See user guide of the Communicator.

Result: a new empty RAID is created.

1. Switch off the power.

2. Reseat all HDDs. See procedure "Removing a HDD from the ICMP", page 71, and "Installing a HDD into the ICMP", page 72. Ensure to insert the HDDs ﬁrmly.

3. If problem remains try “RAID Initialize”. See user guide of the Communicator. Note that all content will be lost!

4. If problem remains contact Service for further instructions.

In case the ICMP has to be returned to factory (e.g. for repair) the non defective HDDs should be removed and kept.

2.4 Introduction of ICMP battery

Functionality of battery

The battery is used to maintain the security data necessary to decoding in real-time the Digital Cinema ﬁles. If the battery is disconnected or discharged, this data will deﬁnitely be lost. In this case, the only possibility way to recover the functionality of the card is the return it to the manufacturer.

Locate th e battery

The battery is located at the rear upper left side of the ICMP assembly. Once the ICMP assembly removed from the projec tor, ﬂip the board upside-down, and place the back of the board in front of you.

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Image 2-4 ICMP battery slot with cover

1ICMP 2 Tamper evident sticker 3 Battery in his slot (under the cover) 4 Cover 5 Insertion date stickers 6 Tamper evident sticker

2. General

Batterylifetime

An electric battery is a device is based on electrochemical cells that converts stored chemical energy into electrical energy. Over time, the degradation of these elements causes a discharge of the battery. It is necessary to change the battery every 5 years to ensure proper operation of the ICMP.

The insertion date (MM/YY) is write on a label positioned on the top of the battery cover. During an inspection, if you see that the indicated date is more than 4 years, the battery should be changed as soon as possible.

Electric and electrostatic recommendations

The ICMP card is sensitive to electrical short-circuits. During the replacement procedure, be very careful not to touch the two connectors (positive / negative) in the battery slot with the battery or any other metallic objects. A short circuit between the two connectors would cause immediate failure of the card.

Image 2-5

After removing the ICMP assembly from the projector, it is recommended to put it on clear, stable and insulated support during all

the battery replacement procedure, to avoid any accidental short-circuit.

CAUTION: Wear insula ting gloves during the execution of the procedure to avoid short-

circuit.

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2. General

2.5 ICMP reset

This procedure requires that ICMP version 1.2.4 or later is installed.

ICMP reset possibilities

• The Star button on the local keypad (Not for C- and B-series)

• The ICMP reset button in the GUI of the Communicator.

• The ICMP reset button in the GUI of the Commander.

• The ICMP reset button in the GUI of the Web Commander.

• The ICMP hardware reset button located on the front panel of the ICMP (Not recommended, use only when all other reset possibilities are exhausted!)

How to reset the ICMP?

1. Click on the ICMP reset button in the GUI of the Web Commander

Or, Click on the ICMP reset button in the GUI of the Comma nder

Note: It can be that the Commander or WEB-Commander is not able to send the reset command.

Or, click on the ICMP reset button in the GUI of the Communicator (recommended) Or, press the Star button on the local keypad for a few seconds (Not for C- and B-series)

As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g. ingest) are requested to end. After a few seconds the ICMP is requested to restart. The READY LED on the front panel of the ICMP starts to blink orange.

In case the ICMP is installed in DP4K-L series projector the lasers are switched off and the projector remains in the same mode (e.g. Conditioned). The Star button on the local keypad starts blinking green. After the reset of the ICMP the lasers are switched on again.

Once the READY LED lit continuous green the ICMP is up and running.

2. Did the reset of the ICMP fail?

If yes, perform a hardware reset as follows: a) switch off the lasers of the projector or switch of the projector lamp. b) press the ICMP hardware reset button a few seconds (reference 3 image 2-6) .

Warning: Resetting the ICMP with the hardware reset button may cause damage to the conten

HDDs. A re-conﬁguration of the whole system may be required!

tonthe

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2. General

As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g. ingest) are stopped immediately and the ICMP restarts.

Image 2-6

WARNING: Resetting the ICMP with the hardware reset button may

the content on the HDDs. A re-conﬁguration of the whole system may be required!

cause damage to

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2. General

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3. Preventative maintenance actions

3. PREVENTATIVE MAINTENANCE ACTIONS

Overview

• 1 year maintenance actions

3.1 1 year m aintenance actions

MAINTENANCE TYPE C (perform every year)

The one year maintenance actions, listed below, may ONLY be performed by certiﬁed service personnel who are familiar with potential hazards of the product and all product safety checks.

No. Maintenance action Remarks

Check battery valid date. If date is older than 4 years,

replace battery preventative.

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3. Preventative maintenance actions

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4. Troubleshooting

4. TROUBLESHOOTING

About this chapter

This chapter enumerates all ICMP related error codes which can appear on the Touch Panel display of the cinema projector or in the projector log ﬁles. Note that some codes have a warning and an error state. Some only have an error state, others have only a warning state. In case of a “warning” the projector remains to operate. Nevertheless, it is recommended to solve the problem which causing the “warning” as soon as possible otherwise, the “warning” state may turn into an “error” state which will switch off the projector consequently .

The codes are placed in ascending order to make it easier to look up the code and ﬁnd an appropriate solution.

Overview

• Troubleshooting checklist

4.1 Trou bleshooting checklist

Code 10003: “system - error on power goo d” (Error)

Situation Solution

There is a problem with one of the voltages.

Escalate the issue including a log package from the system.

Code 10004: “system - error on power sequencer” (Error)

Situation Solution

The power sequencer is failing at startup.

Escalate the issue including a log package from the system.

Code 10005: “system - error on 0.9V power” (Error)

Situation Solution

The 0.9V power supply is not there or is not correct.

Escalate the issue including a log package from the system.

Code 10006: “system - error on 2.5V power” (Error)

Situation Solution

The 2,5V power supply is not there or is not correct.

Check the cables to the satellite boards. If the problem persists, escalate the issue including a log package from the system.

Code 10007: “system - error on 3.3V power” (Error)

Situation Solution

The 3,3V power supply is not there or is not correct.

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Check the cables to the satellite boards. If the problem persists, escalate the issue including a log package from the system.

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4. Troubleshooting

Code 10008: “system - over temperature detected” ( Warning)

Situation Solution

The global environment temperature is too high. This can generate picture artefacts.

Code 10009: “system - temperature to high on audio DSP” (Warning)

Situation Solution

The temperature measured on the Audio DSP is too high.

Code 10010: “system - temperature t o high on ICP FPGA” (Warning)

Situation Solution

The temperature measured on the ICP FPGA is too high.

Check the dust ﬁlters, check the fan speeds in communicator. If the problem persists, escalate the issue including a log package from the system.

Code 10011: “system - temperature to high on IMB FPGA” (Warning)

Situation Solution

The temperature measured on the IMB FPGA is too high.

Check the dust ﬁlters, check the fan speeds in communicator. If the problem persists, escalate the issue including a log package from the system.

Code 10012: “system - temperature to high on PPC” (Warning)

Situation Solution

The temperature measured on the embedded processor is too high.

Check the dust ﬁlters, check the fan speeds in communicator. If the problem persists, escalate the issue including a log package from the system.

Code 10014: “formatter - satellite conﬁguration error” (Error)

Situation Solution

One or more satellite boards are not conﬁgured.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10015: “formatter - satellite hardware mismatch” (Error)

Situation Solution

The three satellites are not of thesametype.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10016: “formatter - DMD ﬁle checksum error” (Error)

Situation Solution

The DMD conﬁguration ﬁle is corrupted.

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Restart the projector. If the problem persists, escalate the issue including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the conﬁguration ﬁles.

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Code 10017: “formatter - sequence ﬁle checksum error” (Error)

Situation Solution

The sequence ﬁle is corrupted.

Code 10018: “formatter - DMD ﬁle mismatch” (Error)

Situation Solution

The selected DMD ﬁle does not match the used DMD.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10019: “formatter - sequence ﬁle mismatch” (Error)

Situation Solution

The selected Sequence ﬁle does not match the used satellites.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10020: “fo rmatter - red satellite thermal shutdown” (Error)

4. Troubleshooting

Situation Solution

The satellite is in shutdown due to over temperature.

Check the dust ﬁlters, check the fan speeds in communicator. If the problem persists, escalate the issue including a log package from the system.

Code 10021: “formatter - red satellite offset under voltage” (Error)

Situation Solution

The offset voltage on the satellite is too low.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10022: “formatter - red satellite reset under v oltage” (Error)

Situation Solution

The reset voltage on the satellite is too low.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10023: “formatter - red satellite bias under voltage” (Error)

Situation Solution

The bias voltage on the satellite is too low.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10024: “formatter - red satellite conﬁguration error” ( Error)

Situation Solution

There was an error while conﬁguring the satellite.

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Restart the projector. If the problem persists, escalate the issue including a log package from the system.

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4. Troubleshooting

Code 10025: “formatter - red satellite sri link error” (Error)

Situation Solution

There is a communication error between ICMP and the satellite.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10026: “formatter - red satellite in reset” (Error)

Situation Solution

The satellite is in the reset state.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10030: “formatter - green satellite t hermal shutdown” (Error)

Situation Solution

The satellite is in shutdown due to over temperature.

Check the dust ﬁlters, check the fan speeds in communicator. If the problem persists, escalate the issue including a log package from the system.

Code 10031: “formatter - green satellite offset un der voltage” (Error)

Situation Solution

The offset voltage on the satellite is too low.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10032: “fo rmatter - green satellite reset under voltage” (Error)

Situation Solution

The reset voltage on the satellite is too low.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10033: “formatter - green satellite bias under voltage” (Error)

Situation Solution

The bias voltage on the satellite is too low.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10034: “formatter - green satellite conﬁguration error” (Error)

Situation Solution

There was an error while conﬁguring the satellite.

Restart the projector. If the problem persists, escalate the is including a log package from the system.

Code 10035: “formatter - green satellite s ri link error” (Error)

Situation Solution

There is a communication error between ICMP and the satellite.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10036: “formatter - green satellite in reset” (Error)

sue

Situation Solution

The satellite is in the reset state.

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Restart the projector. If the problem persists, escalate the issue including a log package from the system.

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4. Troubleshooting

Code 10040: “formatter - blue satellite thermal shutdown” (Error)

Situation Solution

The satellite is in shutdown due to over temperature.

Code 10041: “formatter - blue satellite offset under voltage” (Error)

Situation Solution

The offset voltage on the satellite is too low.

Code 10042: “formatter - blue satellite reset under voltage” (Error)

Situation Solution

The reset voltage on the satellite is too low.

Code 10043: “formatter - blue satellite bias under voltage” (Error)

Situation Solution

The bias voltage on the satellite is too low.

Check the dust ﬁlters, check the fan speeds in communicator. If the problem persists, escalate the issue including a log package from the system.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10044: “formatter - blue satellite conﬁguration error” (Error)

Situation Solution

There was an error while conﬁguring the satellite.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10045: “formatter - blue satellite sri link error” (Error)

Situation Solution

There is a communication error between ICMP and the satellite.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10046: “formatter - blue satellite in reset” (Error)

Situation Solution

The satellite is in the reset state.

Restart the projector. If the problem persists, escalate the is including a log package from the system.

Code 10050: “gip - no SMS.be communication” (Error)

Situation Solution

The GIP module has failed to connect with the SMS.be module.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

sue

Code 10051: “gip - write to SMS.be failed” (Error)

Situation Solution

The GIP module could not send a command to the SMS.be module.

R5906594 ICMP 09/11/2016 21

Retry the action. Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Page 26

4. Troubleshooting

Code 10052: “gip - read from SMS.be failed” (Error)

Situation Solution

The GIP module could not read info from the SMS.be module.

Code 10055: “gip - communication error with DSP maxim1619” (Error)

Situation Solution

The GIP module could not access the DSP temperature sensor.

Code 10056: “gip - communication error with ICP maxim1619” (Error)

Situation Solution

The GIP module could not access the ICP FPGA temperature sensor.

Code 10057: “gip - communication error w ith IMB maxim1619” (Error)

Retry the action. Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Situation Solution

The GIP module could not access the IMB FPGA temperature sensor.

Retry the action. Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10058: “gip - communication error with PPC maxim1619” (Error)

Situation Solution

The GIP module could not access the microprocessor temperature sensor.

Retry the action. Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10060: “system - cpu cpld initialization failed” (Error)

Situation Solution

The system could n ot initialize the CPU control chip.

Code 10061: “gip - no pciexpress connection with ICP F

Situation Solution

The communication channel to the ICP FPGA is not initialized.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

PGA” (Error)

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10062: “system - ICMP s tartup process busy” (Info)

Situation Solution

Informational: communication with the ICMP is alreay possible, while some part(s) are still starting up.

22 R5906594 ICMP 09/11/2016

Wait until the startup sequence completes.

Page 27

Code 10063: “gip - Slave ICMP: LTC is not locked” (Warning)

Situation Solution

The LTC connection with the slave(s) seems to be present, but the signal is not valid (not playing).

Check the interconnection cable(s) between the master and the slave(s).

Code 10064: “gip - Slave ICMP: LTC is not alive” (Warning)

Situation Solution

The LTC connection with the slave projector could not be established (not playing).

Check the interconnection cable(s) between the master and the slave(s).

Code 10065: “gip - Slave ICMP: LTC is not locked” (Error)

Situation Solution

The LTC connection with the slave(s) seems to be present, but the signal is not valid(whileplaying).

Check the interconnection cable(s) between the master and the slave(s).

4. Troubleshooting

Code 10066: “gip - Slave ICMP: LTC is not alive” (Error)

Situation Solution

The LTC connection with the slave projector could not be established (while playing).

Code 10067: “gip - Slave ICMP not playing the same Videoframe”

Situation Solution

The LTC communication is OK, but the slave is at a different frame than the master.

Check the interconnection cable(s) between the master and the slave(s).

(Error)

Restart the master and slave projectors. If the problem persists, escalate the issue including a log package from the system.

Code 10068: “gip - Slave ICMP receiving invalid LTC packages” (Error)

Situation Solution

The LTC connection with the slave(s) seems to be present, but the format is not valid.

Check the interconnection cable(s) between the master and the slave(s). Restart the master and slave projec persists, escalate the issue including a log package from the system.

tors. If the problem

Code 10070: “system - I2C error reading environment temperature” (Error)

Situation Solution

There was a problem with the temperature sensor that monitors the environment temperature.

R5906594 ICMP 09/11/2016 23

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Page 28

4. Troubleshooting

Code 10071: “system - I2C error reading Audio DSP temperature” (Error)

Situation Solution

There was a problem with the temperature sensor that monitors the Audio DSP temperature.

Code 10072: “system - I2C error reading ICP FPGA temperature” (Error)

Situation Solution

There was a problem with the temperature sensor that monitors the ICP FPGA temperature.

Code 10073: “system - I2C error reading IMB FPGA temperature” (Error)

Situation Solution

There was a problem with the temperature sensor that monitors the IMB FPGA temperature.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10074: “system - I2C error reading Power PC temperature” (Error)

Situation Solution

There was a problem with the temperature sensor that monitors the processor temperature.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10075: “system - HDD power error” (Error)

Situation Solution

The power monitor detected a fault on the Hard disk power circuit.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10076: “system - Video Mezzanine FPGA version mismatch” (Warning)

Situation Solution

The ﬁrmware version on the Video Mezzanine add-on board does not match the ICMP software package.

Re-install the ICMP software package. If the proble the issue.

m persists, escalate

Code 10501: “ICMP - unexpected error” (Error)

Situation Solution

The operation has failed for an unexpected reason.

The ICMP reports a default error status.

24 R5906594 ICMP 09/11/2016

Retry the operation. Restart the projector if the error still occurs. If the problem persists, escalate the issue including a log package from the system.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Page 29

4. Troubleshooting

Code 10502: “ICMP - invalid command arguments - command rejected” (Error)

Situation Solution

The operation requested from the user interface has failed because the data received by the ICMP are not as expected.

Code 10503: “ICMP - command not implemented” (Error)

Situation Solution

The operation is not implemented in the current ICMP version.

Code 10504: “ICMP - update running - command rejected” (Error)

Situation Solution

The operation is not available while the ICMP is being updated.

Check the compatibility between the Barco (Web) Commander or TMS version and the ICMP version.

The Barco (Web) Commander or TMS version is more recent than the ICMP. Check that the ICMP version is up to date.

Wait for the end of the update and try again.

Code 10505: “ICMP - system shutting d own - command rejected” (Error)

Situation Solution

The operation is not available while the projector is entering sleep mode.

Wait for the projector to be in sleep mode, then wake the projector up to execute the operation.

Code 10506: “ICMP - system starting - c ommand rejected” (Error)

Situation Solution

The operation is not available because the ICMP is not fully started.

Wait for the projector to be fully started.

Code 10507: “ICMP - invalid user login - login denied” (Error)

Situation Solution

The login is denied because the user name or password are not correct.

Perform a valid login.

Code 10508: “ICMP - insufﬁcient user rights - command rejected” (Error)

Situation Solution

The operation was rejected because it requires higher user rights.

The operation is not available because the current user session has expired.

Check the current user and log in as a user with higher privileges.

Perform a valid login.

R5906594 ICMP 09/11/2016 25

Page 30

4. Troubleshooting

Code 10510: “ICMP - player requires all resources - command rejected” (Error)

Situation Solution

The operation was rejected because the system resources are allocated to playback.

Code 10511: “ICMP - version info read error” (Error)

Situation Solution

The ICMP cannot read the version info.

Code 10512: “ICMP - system log export running - command rejected” (Error)

Situation Solution

The system log export cannot be initiated because another one is already in progress.

Code 10513: “ICMP - started in failsafe mode” (Error)

Wait for the end of the playback and retry the operation.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Retry later upon completion of the previous export.

Situation Solution

The system failed to start on the new version after update. The system restarted on a previous version.

The system failed to start correctly. The system restarted on a previous version.

Retry the update. If the problem persists, escalate the issue including a log package from the system.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10514: “ICMP - battery low warning” (Warning)

Situation Solution

The battery voltage is under a warning level and could soon be depleted. Replace the battery as soon as possible or the system could become totally inoperative.

Replace the ICMP battery following the Barco procedure.

Code 10515: “ICMP - battery low error” (Error)

Situation Solution

Thebatteryvoltageisunder a critical level. The system is about to become or is already totally inoperative.

Replace the ICMP module and return the old one to the provider.

Code 10516: “ICMP - player not cleared - command rejected” (Error)

Situation Solution

The operation was rejected because content is loaded in the player.

26 R5906594 ICMP 09/11/2016

Unload the content from the player and retry the operation.

Page 31

Code 10517: “ICMP - storage busy - command rejected” (Error)

Situation Solution

4. Troubleshooting

The operation was rejected because the system storage is busy.

Wait for the storage to be available again and retry the operation.

Code 10520: “settings - invalid settings format - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the format of the settings data is not supported by the current version.

The update of the ICMP settings is rejected because the format of the settings data is not correct.

The Barco Communicator is more recent than the ICMP. Check that the ICMP version is up to date.

Check the format of the settings data. More detailed information might be found in the system log. Escalate the issue including a log package from the system.

Code 10521: “settings - invalid network settings - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the network settings are not valid.

Change the network settings in the settings data.

Code 10522: “settings - conﬂict between network addresses - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the network settings cancauseconﬂicts and communication issues over the network.

Change the network settings. Make sure that the projector and the ICMP are not connected to the same network. A different netw address should be set for each Ethernet port and the entered addresses cannot be in the reserved range "192.168.254.0/24".

ork

Code 10523: “settings - reserved network address range - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the network settings are trying to use reserved network addresses.

Change the network settings. Make sure that the projector and the ICMP are not connected to the same network. A different network address should be set for each Ethernet port and the entered addresses cannot be in the reserved range "192.168.254.0/24".

Code 10524: “settings - duplicated automation event - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the automation settings data contains duplicate entries in the events section.

Change the automation events settings. Make sure all entries in the events section are using different identiﬁers.

R5906594 ICMP 09/11/2016 27

Page 32

4. Troubleshooting

Code 10525: “settings - duplicated automation device - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the automation settings data contains duplicate entries in the devices section.

Code 10526: “settings - duplicated automation group - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the automation settings data contains duplicate entries in the groups section.

Code 10527: “settings - invalid audio delay - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the settings data contains an invalid audio delay.

Change the automation devices settings. Make sure all entries in the devices section are using different identiﬁers.

Change the automation groups settings. Make sure all entries in the groups section are using different identiﬁers.

Change the audio delay value in the player settings. The audio delay is expressed in milliseconds and has a limited range from -200 to +200.

Code 10528: “settings - invalid audio output frequency - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the settings data contain an invalid audio output frequency.

Change the audio output frequency value in the player settings. The audio output frequency is expressed in Hz and can only be 48000 or

96000.

Code 10529: “settings - player selection not cleared - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because it cannot be executed when a content is selected in the player.

Clear any selected content from the player and retry updating the settings. This occurs when updating settings that have an impact on the behavior of the player.

Code 10530: “settings - user password too weak - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because at least one user password is not matching the minimum requirements.

Change the password to meet the requirements. Passwords have to be at least 8 characters long.

28 R5906594 ICMP 09/11/2016

Page 33

4. Troubleshooting

Code 10531: “settings - missing minimum admin and show manager user - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the user list does not contain the minimum required users.

Code 10532: “settings - conﬂict with reserved user - settings rejected” (Error)

Situation Solution

The update of the ICMP settings is rejected because the user list contains users with a reserved name.

Code 10533: “settings - settings ﬁle not found - unable to load” (Error)

Situation Solution

The settings ﬁles of the ICMP are missing or are corrupted.

Add the minimum users to the user list in the settings. The user list must always contain at least one user with the USER_ADMINISTRATOR role and one user with the USER_SHOW_MANAGER role.

Rename or remove users that have reserved names from the settings.

Code 10534: “settings - restoring image processor ﬁles error - factory ﬁles not restored” (Error)

Situation Solution

An error occurred while trying to restore the Image Processor factory ﬁles (PCF…) The ﬁles could not be restored.

Code 10535: “settings - network settings update error - se

ttings update failed”

(Error)

Situation Solution

An error occurred while trying to apply the network settings.

Restart the projector. If the problem persists, escalate the issue including a log package from the system..

Code 10536: “settings - multi-projector settings change refused - settings rejected” (Error)

Situation Solution

The multi-projector sett ings are not correct and have been rejected.

The multi-projector sett ings have been rejected because the master projector is still connected on this slave.

Check that the multi-projector settings are consistent.

Settings of a slave projector cannot be changed if the master projector is still connected to that slave. Remove this slave from the master settings.

R5906594 ICMP 09/11/2016 29

Page 34

4. Troubleshooting

Code 10537: “settings - test settings already running - test settings rejected” (Error)

Situation Solution

The test of settings has been rejected because another test of settings is already running.

Code 10538: “settings - invalid system settings - settings rejected” (Error)

Situation Solution

Wait for the end of the previous settings test and retry. If it does not work then restart the projector and retry.

The system settings are not correct and have been rejected.

Check that the system settings are consistent.

Code 10539: “settings - unreachable NTP server - NTP sync might not work” (Warning)

Situation Solution

The NTP server could not be reached.

Check the NTP server settings and the network settings. Check the system network connectivity. Make sure no ﬁrewall could block the NTP access. If needed restart the projector and retry.

Code 10540: “projector - communication not initialized - projector control disabled” (Error)

Situation Solution

The ICMP module cannot connect to the projector controller board.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10541: “projector - no messages available” (Error)

Situation Solution

OBSOLETE OBSOLETE

Code 10542: “projector - command rejected” (Error)

Situation Solution

The command has been rejected by the projector because it is not supported.

The command has been rejected by the projector because it is busy.

Code 10543: “projector - macro execution error” (

Situation Solution

An error was detected during the execution of a projector macro.

30 R5906594 ICMP 09/11/2016

Some projector models may not support all commands.

If the projector is busy, the command might be rejected.

Error)

Check the projector macro.

Check the connectivity between the ICMP and the pro

jector.

Page 35

Code 10544: “projector - macro not found” (Error)

Situation Solution

4. Troubleshooting

The requested macro was not found on the projector.

Check the list of macros on the projector.

Check the connectivity between the ICMP and the projector.

Code 10560: “automation - engine not available - cue handling rejected” (Error)

Situation Solution

OBSOLETE OBSOLETE

Code 10561: “automation - internal login failed - player control not available” (Error)

Situation Solution

The automation manager could not login to the Player and will not be able to execute player actions.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10562: “automation - GPIO access error - GPIO status not available” (Warning)

Situation Solution

The physical status of GPI and GPO cannot be read by the system. GPI/O related operations may not work properly.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10563: “automation - device not supported - device ignored” (Warning)

Situation Solution

One of the devices from the automation settings is not supported in the current ICMP version. The device and related actions will be ignored.

Check the ICMP version. Edit the automation settings to change or remove the device and the related actions.

Code 10564: “automation - action not supported - action ignored” (Warning)

Situation Solution

One of the actions from the automation settings is not supported in the current ICMP version. The action will be ignored.

Check the ICMP version. Edit the automation settings to change or remove the action.

Code 10565: “automation - invalid action parameters - action ignored” (Warning)

Situation Solution

One of the actions from the automation settings is conﬁgured with incorrect parameters. The action will be ignored.

Check the ICMP version. Edit the automation setti remove the action.

ngs to change or

R5906594 ICMP 09/11/2016 31

Page 36

4. Troubleshooting

Code 10566: “automation - action execution error - action failed” (Warning)

Situation Solution

An error occurred while executing one of the actions from the automation settings.

Code 10567: “automation - device not connected - action failed” (Warning)

Situation Solution

The automation action could not be executed because the connection with the device is not established.

Code 10568: “automation - cannot check full macro execution - please check the macro has been executed” (Warning)

Situation Solution

Check the system log for more detailed information.

Check the connectivity with the external device. Check the network settings and the device conﬁguration.

The execution of the macro on the projector or on an external device cannot be fully veriﬁed by the system.

Check that the requested macro has been correctly executed on the device.

Code 10569: “automation - referenced show not found - action ignored” (Warning)

Situation Solution

The automation cue reference a show that does not exist.

Check the automation cue and the list of shows.

Code 10573: “storage - the RAID is broken - storage is not available” (Maintenance)

Situation Solution

The local storage is not available because of an error on the RAID controller.

The local storage is not available because the HDD are missing or invalid.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Insert valid HDDs in the system.

Code 10574: “storage - HDD size mismatch - HDD full capacity not used” (Maintenance)

Situation Solution

One of the HDD has a capacity larger than the expected size. The HDD is used in the RAID but not to its full capacity.

32 R5906594 ICMP 09/11/2016

Continue using that HDD or insert a valid HDD of the the other HDDs.

same size as

Page 37

Code 10575: “storag e - HDD size mismatch” (Warning)

Situation Solution

4. Troubleshooting

One of the HDD has a capacity lower than the expected size. The HDD cannot be added to the RAID.

Insert a valid HDD of the same size as the other HDD.

Code 10576: “storage - possible ﬁle system corruption - please run ﬁle system check” (Maintenance)

Situation Solution

The system detected a possible ﬁle system corruption.

Run a ﬁle system check using Communicator.

Code 10577: “storage - ﬁle system check running - command rejected” (Error)

Situation Solution

The command is rejected because a ﬁle system check is running.

Wait the end of the ﬁle system check and retry. The ﬁle system check can take several minutes to complete.

Code 10578: “storage - storage database update in progress - command rejected” (Error)

Situation Solution

The command is rejected because the system database is being updated.

Wait the end of the database update. The database update can take several minutes. Please do not try to abort the database update or to reboot the projector.

Code 10579: “storage - storage disabled by conﬁguration - command not available” (Error)

Situation Solution

The command cannot be executed because the storage has been disabled by conﬁguration.

Check the storage conﬁguration.

Code 10580: “storage - local storage not available” (Error)

Situation Solution

The local storage was not detected after powering the projector because the HDD are not inserted.

The system reports this error butitisexpectedtoplay without HDD.

Insert all the HDDs correctly.

Edit the settings to indicate that the system doesn’t have any local storage. All ingest, content management and scheduling will be disabled.

Code 10581: “storage - requested content not found” (Warning)

Situation Solution

The content is not present on the system anymore.

R5906594 ICMP 09/11/2016 33

Insert all the HDDs correctly.

Page 38

4. Troubleshooting

Situation Solution

The content is being ingested and is not fully available yet on the system.

The content is listed but some ﬁles are missing.

This error occurs but the content is correctly listed in the browser page.

Code 10582: “storage - requested key not found” (Warning)

Situation Solution

The content key is not present on the system.

This error occurs but the content key is listed in the browser page.

Code 10583: “storage - read from storage error” (Error)

Wait for the end of the ingest process to use the content.

Try to ingest the content again. Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Restart the projector. If the problem persists, delete the content and try to ingest it again. If the problem persists, escalate the issue including a log package from the system.

Check if the content key is present in the browser page. Check if the content or its keys were not deleted.

Restart the projector. If the problem persists, delete the content key and try to ingest it again. If the problem persists, escalate the issue including a log package from the system.

Situation Solution

An error occurred while reading data from the storage.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10584: “storage - read from database error” (Error)

Situation Solution

An error occurred while reading data from the database.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10585: “storage - the storage mount failed - cannot access storage” (Error)

Situation Solution

The local storage cannot be mounted.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10586: “storage - the RAID is degraded” (Warning)

Situation Solution

The local storage is degraded because one HDD has failed.

Check the LED status on all HDDs to identify the failed HDD. Replace the HDD with a new one. A RAID rebuild operation will be initiated automatically. The system should remain powered on until the rebuild is complete. If a power cycling occurs during the rebuild a new complete rebuild will start on next reboot.

Code 10587: “storage - HDD 1 errors detected - possible HDD 1 failure” (Warning)

Situation Solution

Errors have been detected on HDD 1. This HDD is probably going to fail.

34 R5906594 ICMP 09/11/2016

Replace the HDD with a new one. A RAID rebuild operation will be initiated automatically. The system should remain powered on until the rebuild is complete. If a power cycling occurs during the rebuild a new complete rebuild will start on next reboot.

Page 39

4. Troubleshooting

Code 10588: “storage - HDD 2 errors detected - possible HDD 2 failure” (Warning)

Situation Solution

Errors have been detected on HDD 2. This HDD is probably going to fail.

Code 10589: “storage - HDD 3 errors detected - possible HDD 3 failure” (Warning)

Situation Solution

Errors have been detected on HDD 3. This HDD is probably going to fail.

Code 10591: “check - requested content selected in player - cannot check content” (Error)

Situation Solution

The content integrity cannot be checked because the content is selected in the player.

Unload the content from the player and restart the integrity check operation.

Code 10592: “check - requested content being ingested - cannot check content” (Error)

Situation Solution

The content integrity cannot be checked because the content is being ingested.

Wait for the end of ingest. The ingest process already checks the content integrity in the same way.

Code 10593: “check - d atabase error - cannot check c ontent” (Error)

Situation Solution

The content integrity cannot be checked because a database error has occurred.

The content integrity cannot be checked because the content is corrupted in the database.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Delete the content and ingest it back. The ingest process is also checking the content integrity.

Code 10594: “check - content check busy - cannot check new content” (Error)

Situation Solution

The content integrity cannot be checked because the integrity of another content is already being checked.

Wait for the end of the running integrity check or cancel it.

R5906594 ICMP 09/11/2016 35

Page 40

4. Troubleshooting

Code 10595: “storage - ﬁ le system check already running - ﬁle system check rejected” (Error)

Situation Solution

The ﬁle system check cannot start because another ﬁle system operation is already running.

Code 10596: “storage - ﬁle system check is not running - no status available” (Error)

Situation Solution

OBSOLETE OBSOLETE

Code 10597: “storage - ﬁle system check storage mounted - ﬁle system check rejected” (Error)

Situation Solution

The ﬁle system check cannot start because the ﬁle system is mounted.

Wait for the end of the previous ﬁle system operation.

Restart the projector and retry.

Code 10598: “storage - ﬁle system check failed - ﬁle system check aborted” (Error)

Situation Solution

The ﬁle system check has been aborted due to an unexpected error.

Restart the projector and retry.

Code 10599: “storage - ﬁle system check uncorrected errors - errors left uncorrected” (Warning)

Situation Solution

The ﬁle system check could not ﬁx all the errors. This should not happen on a normal storage.

Restart the projector and retry if needed.

Code 10600: “save show - invalid format - save show rejected” (Error)

Situation Solution

The show cannot be saved because the format of the show data is incorrect.

The show cannot be saved because the format of the show data is not compatible with the module version.

Check the compliance of the show data.

Check the compatibility between the Barco (Web) Commander or TMS version and the ICMP version.

Code 10601: “save show - show id already exists - save show rejected” (Error)

Situation Solution

The show cannot be saved because the unique ID is already registered in the database.

36 R5906594 ICMP 09/11/2016

Each time a show is modiﬁed or created it must be assigned a new UUID. The Barco (Web) Commander or TMS applications should take care of that.

Page 41

4. Troubleshooting

Code 10602: “save show - show selected in player - cannot save show” (Error)

Situation Solution

The show cannot be saved because it is selected in the player.

Code 10603: “save show - invalid title format - save show rejected” (Error)

Situation Solution

The show cannot be stored on the system because its title is not well formatted.

Code 10620: “content not found - cannot delete content” (Error)

Situation Solution

The content cannot be deleted because it is not on the local storage.

The content cannot be deleted but it is listed on the browser.

Unload the show from the player to be able to save a new show with thesametitle.

Remove any leading or trailing spaces from the show title and retry.

Check if the content is present in the browser page. The content may already have been deleted.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10621: “content selected in player - cannot delete content” (Error)

Situation Solution

The content cannot be deleted because it is selected in the player.

First unload the content from the player then delete the content.

Code 10622: “content being ingested - c annot delete content” (Error)

Situation Solution

The content cannot be deleted because it is being ingested.

First cancel the ingest job then delete the content if it is listed in the browser. Canceling an ingest job may result in deleting the content being ingested.

Code 10623: “content being checked - cannot delete co ntent” (Error)

Situation Solution

The content cannot be deleted because it is being checked.

First cancel the integrity check then delete the content.

Code 10624: “database error - cannot delete content” (Error)

Situation Solution

An error occurred while removing the content from the database.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10625: “key being ingested - cannot delete key” (Error)

Situation Solution

The key cannot be deleted because it is being ingested.

R5906594 ICMP 09/11/2016 37

First cancel the ingest job then delete the key if it is listed in the browser.

Page 42

4. Troubleshooting

Code 10626: “key not found - cannot delete key” (Error)

Situation Solution

The key cannot be deleted because it is not on the local storage.

The key cannot be deleted but it is listed on the browser.

Code 10627: “database error - cannot delete key” (Error)

Situation Solution

An error occurred while removing the key from the database.

Code 10628: “key selected in player - cannot delete key” (Error)

Situation Solution

The key cannot be deleted because the related content is selected in the player.

Check if the key is present in the browser page. The key may have already been deleted.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

First unload the content from the player then delete the key.

Code 10629: “clip referenced in a show” (Warning)

Situation Solution

The clip being deleted is referenced in a show.

Ifthedeletionisconﬁrmed, the clips will be deleted and shows referencing it will become incomplete.

Code 10630: “key still valid” (Warning)

Situation Solution

The key being deleted is still valid for playback.

Ifthedeletionisconﬁrmed, the related content might not play anymore if no more valid key are present on the system.

Code 10631: “show scheduled” (Warning)

Situation Solution

The show being deleted is in the schedule.

If the deletion is conﬁrmed, the system will remove the show from the schedule.

Code 10632: “show is referenced by a cue” (Warning)

Situation Solution

The show being deleted is referenced by an automation cue.

If the deletion is conﬁrmed, the automation cue will become invalid.

Code 10640: “ingest - not available - cannot scan or ingest” ( Error)

Situation Solution

Ingest functionality is not properly initialized.

38 R5906594 ICMP 09/11/2016

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Page 43

4. Troubleshooting

Code 10641: “ingest scan - invalid source url - cannot scan source” (Error)

Situation Solution

Thescanfailedbecausethe source URL is not correctly formatted.

Thescanfailedbecausethe source is using a protocol that is not supported by the current ICMP version.

Code 10642: “ingest scan - connection to source failed - cannot scan source” (Error)

Situation Solution

Thescanfailedbecausethe source refers to an invalid server.

Thescanfailedbecausethe source refers to a server that rejects the connection.

Thescanfailedbecausethe network path from the ICMP totheremotesourceisnot correct.

Check the remote storage settings for the selected source.

Check the ICMP version and the protocol deﬁned in the settings.

Check the settings for the selected source.

Check that the remote server is running properly, check its conﬁguration and logs. Some remote servers may have a limited number of connections or other restrictions.

Check the network conﬁguration.

Code 10643: “ingest scan - timeout connecting to source - cannot scan source” (Error)

Situation Solution

Thescanfailedbecausethe source refers to an invalid server.

Thescanfailedbecausethe source refers to a server that rejects the connection.

Thescanfailedbecausethe network path from the ICMP totheremotesourceisnot correct.

Check the settings for the selected source.

Check that the remote server is running properly, check its conﬁguration and logs. Some remote servers may have a limited number of connections or other restrictions.

Check the network conﬁguration.

Code 10644: “ingest scan - source scan not started - scan report not available” (Error)

Situation Solution

There are no ingest scan data available because the scan of a source was not properly started.

The Barco (Web) Commander or TMS applications should start the scan of a source before reading the scan report.

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4. Troubleshooting

Code 10645: “ingest scan - source scan already started - new scan request rejected” (Error)

Situation Solution

A new ingest scan cannot be started because a previous one is still running.

Code 10646: “ingest scan - too many ﬁles in source - cannot scan source” (Error)

Situation Solution

The USB source cannot be scanned because it contains too many ﬁles. The system has a limit in the amount of data it can process.

The remote source cannot be scanned because it contains too many ﬁles. The system has a limit in the amount of data it can process.

Abort the previous scan or wait for it to complete.

Remove unnecessary ﬁles from the USB source and restart a scan.

Remove unnecessary ﬁles from the remote source or deﬁne several ingest sources to point to different sub-directories on the same server. Try to minimize the amount of ﬁles that will be scanned at a time.

Code 10647: “ingest scan - too many source parsers currently active - canno scan source” (Error)

Situation Solution

A new ingest scan cannot be started because other clients are already running scans. There are not enough resources to run the scan.

Wait for other scans to end. If the problem persists, restart the projector. If the problem still persists, escalate the issue including a log package from the system.

Code 10648: “ingest scan - invalid CPL metadata - cannot play that CPL” (Error)

Situation Solution

TheCPLmetadataare incorrect. The edit rate, aspect ratio or other metadata are inconsistent. The CPL will not play.

Check the content with the content provider.

Code 10649: “ingest scan - invalid CPL body - cannot play that CPL” (Error)

Situation Solution

The CPL body is incorrect. No video track was found in some reels of the CPL. The CPL will not play.

Check the content with the content provider.

40 R5906594 ICMP 09/11/2016

Page 45

4. Troubleshooting

Code 10650: “ingest scan - key not matching the local certiﬁcate-cannotplay with that key” (Warning)

Situation Solution

The content key doesn’t match the certiﬁcate of the ICMP. Ingest can be executed but the player cannot use the key.

Code 10651: “ingest job - requested item not found - cannot ingest” (Error)

Situation Solution

The ingest job was aborted because the selected item cannot be found on the source.

Code 10652: “ingest job - not enough space on local storage - cannot ingest” (Error)

Situation Solution

The ingest job was aborted because there is not enough disk space on the local storage.

Do not ingest that key unless you want to move the local storage to an ICMP for which the key is valid. Request another key from your key provider with the correct ICMP certiﬁcate.

Check if the item is present on the source and at the right location.

Delete unused content from the local storage to free enough space and retry to ingest the content.

Code 10653: “ingest job - item selected by player - cannot ingest” (Error)

Situation Solution

The ingest job was aborted because the selected item is already locked by the player.

Clear the selection from the player and restart ingest.

Code 10654: “ingest job - ingest job id already exists - cannot add ingest job” (Error)

Situation Solution

The ingest job cannot be added because a job with thesameuniqueidentiﬁer already exist.

The Barco (Web) Commander or TMS applications should create a new job with a different identiﬁer or should not specify any identiﬁer.

Code 10655: “ingest job - invalid key format - cannot ingest” (Error)

Situation Solution

The ingest job cannot ingest the content key because the ﬁle has an invalid format.

The ingest job cannot ingest the content key because the ﬁle format is not fully supported by the system.

Check that the content key ﬁle is consistent. Note that any ﬁle copy to a USB device requires a safe eject procedure to ensure integrity of the copied data.

Escalate the issue with log package from the system and a copy of the key ﬁle.

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Page 46

4. Troubleshooting

Code 10656: “ingest job - copy failed - ingest aborted” (Error)

Situation Solution

The ingest job failed because at least one ﬁle could not be copied to the local storage: an error occurred while reading from the source.

The ingest job failed because at least one ﬁle could not be copied to the local storage: the local storage is removed or has failed.

Code 10657: “ingest job - invalid source url - cannot ingest” (Error)

Situation Solution

The ingest failed because the source URL is not correctly formatted.

The ingest failed because the source is using a protocol that is not supported by the current ICMP version.

Check that the source can still be reached by the ICMP. Check the integrity of the source, make sure all ﬁles are accessible.

Check the health of the local storage.

Check the settings for the selected source.

Check the ICMP version and the protocol deﬁnedinthesettingsfor the selected source.

Code 10658: “ingest - maximum pending job count exceeded - cannot add more jobs” (Error)

Situation Solution

The ingest job cannot be added because there are too many pending ingest jobs.

Wait for the end of some ingest jobs before adding more ingest requests.

Code 10659: “ingest - invalid or missing info from PKL - cannot ingest” (Error)

Situation Solution

The PKL ﬁle from the DCP does not provide enough data about assets to ingest the content.

Request a DCP with a correct and complete PKL ﬁle. The system log may provide more detailed information.

Code 10660: “ingest - invalid or missing UUID - cannot ingest” (Error)

Situation Solution

The operation on the job failed because the job identiﬁer is missing or incorrect.

The Barco (Web) Commander or TMS applications should create a new job with a well formatted identiﬁer or should not specify any identiﬁer.

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Page 47

4. Troubleshooting

Code 10661: “ingest scan - CPL is corrupted - cannot play that CPL” (Error)

Situation Solution

The source DCP contains one or more corrupted ﬁles for the concerned CPL.

The system cannot parse some ﬁles of the CPL from the source DCP because they are not supported.

Code 10663: “ingest job - corrupted CPL - CPL might not play” (Warning)

Situation Solution

The CPL was ingested but some assets from the source DCP are corrupted and playback could fail.

Code 10664: “ingest job - invalid CPL - CPL will not play” ( Error)

Situation Solution

The CPL was only partially ingested and is marked as incomplete. Some assets from the source DCP are missing or incomplete.

Request a new valid source DCP.

Update the ICMP with a version that supports the DCP ﬁles if possible.

Depending on the corruption, the playback could succeed though some frames could be wrongly decoded. It is best to ingest the CPL again from a valid source DCP.

Request a new valid source DCP to ingest the complete CPL.

Code 10665: “ingest job - incomplete immersive s ound - immersive sound will not play” (Warning)

Situation Solution

The immersive sound track is not complete. Immersive sound will not play.

A complete and valid DCP with all immersive sound assets should be ingested.

Code 10666: “ingest job - corrupted immersive sound - immersive sound might not play” (Warning)

Situation Solution

The immersive sound track is corrupted. Immersive sound might not play correctly.

A complete and valid DCP with all immersive sound assets should be ingested.

Code 10680: “scheduler - invalid schedule format - schedule update rejected” (Error)

Situation Solution

The update of the schedule is rejected because the format of the schedule data is not correct.

The update of the schedule is rejected because the format of the schedule data is not supported by the current version.

Check the format of the schedule data. More detaile might be found in the system log. Escalate the issue including a log package from the system.

The Barco (Web) Commander or TMS version is more recent than the ICMP. Check the ICMP version is up to date.

d information

R5906594 ICMP 09/11/2016 43

Page 48

4. Troubleshooting

Code 10681: “scheduler - invalid schedule time range - schedule update rejected” (Error)

Situation Solution

The update of the schedule is rejected because the time range speciﬁed in the schedule data is incorrect.

Code 10682: “scheduler - show title not found - cannot start show” (Warning)

Situation Solution

The scheduled show cannot be started because it cannot be found on the local storage.

Code 10683: “scheduler - corrupted clips in the show - cannot start show” (Warning)

Situation Solution

The scheduled show cannot be started because the show contains clips that are marked as corrupted.

The Barco (Web) Commander or TMS applications should provide schedule data with a correct range.

Add the correct show or edit the schedule to play a correct show.

Delete and re-ingest the corrupted clips or remove the corrupted clips from the show.

Code 10684: “scheduler - incomplete clips in the show - cannot start show” (Warning)

Situation Solution

The scheduled show cannot be started because the show contains clips that are marked as incomplete.

Re-ingest the incomplete clips or remove the incomplete clips from the show.

Code 10685: “scheduler - system ofﬂine at show start time - show canceled” (Warning)

Situation Solution

The scheduled show was not started because the system was ofﬂine at the time the show should have started.

Nothing can be done, this occurred in the past. Make sure the system is online at the right time for scheduled shows to play.

Code 10687: “scheduler - schedule write error - schedule update rejected” (Error)

Situation Solution

An error occurred while updating the schedule data.

Code 10688: “scheduler - login failed - player cont

Check the schedule data. Restart the projector. If the problem persists, escalate the issue including a log package from the system.

rol not possible” (Error)

Situation Solution

The scheduler could not login to the Player and will not be able to play scheduled shows.

44 R5906594 ICMP 09/11/2016

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Page 49

4. Troubleshooting

Code 10689: “scheduler - maximum show count per day exceeded” (Error)

Situation Solution

The schedule update was rejected because the maximum number of shows per day has been reached.

Code 10700: “security - clock adjustment out of allowed range - adjustment rejected” (Error)

Situation Solution

The secure clock adjustment was rejected because the requested shift would exceed the allowed limit per year.

Code 10701: “security - log export already running - export rejected” (Error)

Situation Solution

The secure log export cannot be started because another export is already running.

Remove unnecessary shows from the schedule. The system limits the number of show per day to prevent TMS applications to ﬂood the schedule.

Apply a shift within the allowed range. The DCI speciﬁes that the real-time clock of the system cannot be changed more than 6 minutes forward or backward per year starting from January, 1 of each year.

Wait for the end of the running export or cancel it before starting a new one.

Code 10702: “security - log export not running - no status available” (Error)

Situation Solution

There are no secure log export data available because no secure log export was initiated.

TMS applications should ﬁrst start a secure log export before reading the export status.

Code 10703: “security - certiﬁcate not found - cannot retrieve certiﬁcate” (Error)

Situation Solution

The requested certiﬁcate cannot be retrieved because it is not on the system.

The requested certiﬁcate cannot be retrieved but it is listed by the system.

Only certiﬁcates listed by the ICMP can be retrieved.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10704: “security - clock adjustment n ot a llowed while playing - adjustment rejected” (Error)

Situation Solution

The secure clock adjustment was rejected because it is not allowed while a playback is running.

Wait the end of the playback and retry.

Code 10705: “security - clock adjustment failed - adjustment not possible” (Error)

Situation Solution

An unexpected error occurred during the secure clock adjustment.

R5906594 ICMP 09/11/2016 45

Restart the projector and retry.

Page 50

4. Troubleshooting

Code 10706: “security - automatic clock adjustment out of budget - auto adjustment not applied” (M aintenance)

Situation Solution

The secure clock cannot be automatically adjusted to the system clock because the maximum budget of this year has been consumed.

Code 10707: “security - automatic clock adjustment conﬁgured - adjustment rejected” (Error)

Situation Solution

The manual adjustment of the secure clock was rejected because the secure is conﬁgured to be automatically adjusted on the system clock.

Contact the support.

Check the system clock management.

Code 10720: “license - license id already exists - add license rejected” (E

Situation Solution

The license cannot be added because it is already present on the system.

Any new license must have a different unique identiﬁ er.

rror)

Code 10721: “license - license invalid format - add license rejected” (Error)

Situation Solution

The license cannot be added because it has an invalid format.

The license cannot be added because its format is not supported by the current ICMP version.

Get a correct license ﬁle. Besuretheﬁle doesn’t get corrupted when copied over different devices.

Update the ICMP or get a valid license for that version.

Code 10722: “license - license invalid signer thumbprint - add license rejected” (Error)

Situation Solution

The license cannot be added because its signer thumbprint is not correct.

Report the error and request a new license.

Code 10723: “license - license invalid structure id - add license rejected” (Error)

Situation Solution

The license cannot be added becauseitsstructureidis incorrect.

46 R5906594 ICMP 09/11/2016

Report the error and request a new license.

Page 51

4. Troubleshooting

Code 10724: “license - license decryption error - add license rejected” (Error)

Situation Solution

The license cannot be added because it cannot be decrypted on this system. It was probably created with another system certiﬁcate.

Code 10725: “license - invalid license signer c hain - add license rejected” (Error)

Situation Solution

The license cannot be added because its signer is not correct.

Code 10726: “license - invalid license signature - add license rejected” (Error)

Situation Solution

Report the error and request a new license. Provide this system certiﬁcate.

Report the error and request a new license.

The license cannot be added because the signature is not correct. The ﬁle was probably modiﬁed or tampered.

Report the error and request a new license.

Code 10727: “license - license out of date - add license rejected” (Error)

Situation Solution

The license cannot be added because it is not valid anymore.

Report the error and request a new license.

Code 10728: “license - license outside signer time window - add license rejected” (Error)

Situation Solution

The license cannot be added because the signer time window is not respected.

Report the error and request a new license.

Code 10729: “license - license ﬁle cannot be saved - add license rejected” (Error)

Situation Solution

The license cannot be added because an error occurred while storing the license.

Restart the system and retry.

Code 10730: “license - license not found - cannot retr

Situation Solution

The license cannot be retrieved because the unique identiﬁer is not found on the system.

R5906594 ICMP 09/11/2016 47

Check the license is still present on the system.

ieve license” (Error)

Page 52

4. Troubleshooting

Code 10731: “license - license not yet active - inactive license” (Error)

Situation Solution

The license cannot be added because its validity time window has not started yet.

Code 10732: “license - license out of date - o ut-of-date license” (Error)

Situation Solution

The license cannot be added because its validity time window has ended.

Code 10733: “delete license - license not found - cannot delete license” (Error)

Situation Solution

The license cannot be deleted because the unique identiﬁer is not found on the system.

Wait for the validity period else report the error and request a new license.

Report the error and request a new license.

Check the license is still present on the system.

Code 10734: “license - license ﬁle cannot be deleted - cannot delete license” (Error)

Situation Solution

The license cannot be deleted because it is not allowed. Some licenses cannot be deleted and require the install of another license to be removed.

Report the error and request a new license.

Code 10735: “license - no valid Live IP Streaming license found - live support disabled” (Error)

Situation Solution

No valid Live IP Streaming license is present on the system. The streaming of live content is not be allowed.

Report the error and request a new license.

Code 10750: “settings - clip title already exist - cannot save clip” (Error)

Situation Solution

Thecliptitlealreadyexiston the system and t he new clip cannot be saved.

Delete the existing clip before saving the new one.

Code 10751: “settings - invalid clip title - cannot save clip” (Error)

Situation Solution

The clip title is not valid. Enter a valid clip title.

48 R5906594 ICMP 09/11/2016

Page 53

4. Troubleshooting

Code 10752: “settings - invalid clip properties - cannot save clip” (Error)

Situation Solution

Some clip properties are not valid.

Code 10753: “settings - c lip not f ound - cannot delete clip” (Error)

Situation Solution

The clip cannot be deleted because it is not found on the system.

Code 10900: “player - command rejected” (Error)

Situation Solution

Check the clip properties.

Check the clip is still present on the system.

The command was rejected because the player is busy with some operation.

The command was rejected because the player has been busy with some operation for several minutes: player is stalled.

Wait for the player to end the current operation.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10901: “player - storage not available - selection failed” (Error)

Situation Solution

The player cannot select content because the HDDs for the local storage are not present.

The player cannot select content because the local storage was not mounted.

The player cannot select content because the local storage is in error.

Insert HDDs for the local storage.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Repair or replace the failed HDDs.

Code 10903: “player - content not found - selection failed” (Error)

Situation Solution

The player cannot select content because it is not on the local storage.

Check that the content is present on the local storage.

Code 10904: “player - content read error - selection failed” (Error)

Situation Solution

The player cannot select content because an error occurred while reading the content.

R5906594 ICMP 09/11/2016 49

Restart the projector. If the problem persists, esc including a log package from the system.

alate the issue

Page 54

4. Troubleshooting

Code 10905: “player - content ingest running - selection failed” (Error)

Situation Solution

The player cannot select content because the content is being ingested.

Code 10906: “player - content check running - selection failed” (Error)

Situation Solution

The player cannot select content because the content integrity check is running.

Code 10907: “player - c ontent not supported - selection failed” (Error)

Situation Solution

The player cannot select content because it refers to unsupported material.

The player cannot select content because it refers to unsupported material in the current version.

Wait for the end of ingest before playing the content.

Wait for the end of the integrity check before playing the content or cancel the integrity check operation.

Check the speciﬁcation of the current version.

Code 10908: “player - no valid clip found - selection failed” (Error)

Situation Solution

The player cannot select content because it found no validcliptoplay.

Check validity of selected clips.

Code 10909: “player - maximum clip count exceeded - selection failed” (Error)

Situation Solution

The player cannot select content because it refers to more than the allowed clip count.

Reduce the number of clips in the show.

Code 10910: “player - maximum key count exceeded - selection failed” ( Error)

Situation Solution

The player cannot select content because it refers to more than the allowed asset key count.

Reduce the number of encrypted clips in the show. Note that an encrypted clips usually refers to several asset keys.

Code 10911: “player - incomplete content - selection failed” (Error)

Situation Solution

The player cannot select content because it refers to incomplete content.

50 R5906594 ICMP 09/11/2016

Ingest the incomplete or missing clips.

Page 55

4. Troubleshooting

Code 10912: “player - bad content integrity - playback can fail” (Warning)

Situation Solution

Theplayerselectedcontent that was marked as corrupted. The play can start but it could run into issues depending on the corruption type.

Code 10913: “player - hash from CPL and PKL do not match - selection failed” (Error)

Situation Solution

Theplayerselectedcontent that contains inconsistent assets hash codes. The hash codes are invalid in the DCP itself.

Code 10914: “player - subtitles preprocessing error - cannot play” (Error)

It is highly recommended to delete and re-ingest corrupted content. If the source DCP is corrupted, then a healthy DCP should be requested. The playback of such content can create picture or audio artefacts or could simply fail.

Request a new DCP from the content provider with matching hash codes between the PKL and the CPL. The DCI does not allow encrypted content to play if the hash codes don’t match.

Situation Solution

The subtitles cannot be played because the assets are invalid and cannot be processed.

The subtitles cannot be played because an error occurred during pre-processing.

Request a new DCP from the content provider with correct subtitles.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10915: “player - subtitles validation error - cannot play” (Error)

Situation Solution

The subtitles cannot be played because they are not valid and are rejected by the renderer.

The subtitles cannot be played because they are not supported by the renderer.

Code 10916: “player - captions preprocessing error - cann

Situation Solution

The closed captions cannot be played because the assets are invalid and cannot be processed.

The closed captions cannot be played because an error occurred during pre-processing.

Request a new DCP from the content provider with correct subtitles.

Update the ICMP or get a content version with subtitles supported by the current ICMP version.

ot play” (Error)

Request a new DCP from the content provider with correct closed captions.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

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4. Troubleshooting

Code 10917: “player - captions validation error - cannot play” (Error)

Situation Solution

The closed captions cannot be played because they are not valid and are rejected by the renderer.

The closed captions cannot be played because they cannot be accessed by the caption rendering device.

The closed captions cannot be played because they are not supported by the caption rendering device.

Code 10918: “player - image processor not available - cannot play” (Error)

Situation Solution

The play cannot start because there’s no connection with the image processor software.

Request a new DCP from the content provider with correct closed captions.

Check the network path between the projector and the caption rendering device.

Check the caption rendering device speciﬁcations.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10920: “player - a ssets read e rror - selection failed” (Error)

Situation Solution

The player selection failed because an error occurred while reading content assets. One or more assets are corrupted.

The playback failed because an error occurred while reading content assets. One or more assets are corrupted.

Check the content integrity. Delete corrupted content and ingest it again. The system log may provide more details about the corrupted content.

Code 10921: “player - assets missing - selection failed” (Error)

Situation Solution

The player selection failed because some assets are missing.

Ingest the content that is incomplete to add the missing assets.

Code 10922: “player - IMB not available - cannot play” (Error)

Situation Solution

The play cannot start because there’s no connection with the IMB.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10923: “player - CPL not compliant with SMPTE 429-7 - cannot play” (Error)

Situation Solution

The play cannot start because one of the CPLs is not SMPTE compliant.

52 R5906594 ICMP 09/11/2016

Request a SMPTE compliant CPL from the content provider.

Page 57

4. Troubleshooting

Code 10924: “player - invalid CPL signature - cannot play” (Error)

Situation Solution

The play cannot start because one of the CPLs has an invalid signature.

Code 10925: “player - invalid CPL signer c hain - cannot play” (Error)

Situation Solution

The play cannot start because the signature of one CPL was generated with an invalid or non-compliant signer chain.

Code 10926: “player - invalid CPL envelopped digest - cannot play” (Error)

Situation Solution

The play cannot start because one of the CPL digests used for the signature does not match.

Request a CPL with a valid signature from the content provider.

Request a CPL that is signed with a valid signer chain from the content provider.

Request a CPL with a valid signature from the content provider.

Code 10927: “player - missing CPL assets - cannot play” (Error)

Situation Solution

The play cannot start because one of the CPLs is missing one ore more assets.

Ingest the CPL that is incomplete to add the missing assets.

Code 10928: “player - corruption in CPL assets - play might fail” (Warning)

Situation Solution

The play can start but one or more assets are corrupted and could cause problems or failure during playback.

Code 10929: “player - integrity check initialization error - cannot play” (Error)

Situation Solution

The security module cannot compute valid integrity check values because the content HMAC values are incorrect.

The security module cannot compute valid integrity check values because the content HMAC values are not supported.

Request a DCP with valid HMAC values from the content provider.

Update the ICMP to a version supporting the HMAC values.

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Page 58

4. Troubleshooting

Code 10930: “player - n o valid KDM found - cannot play” (Error)

Situation Solution

The play cannot start becausetherearenovalid KDMs for at least one of the encrypted clips.

Code 10931: “p layer - KDM not found - selection failed” (Error)

Situation Solution

The selection in the player failed because the requested KDM is missing on the local storage.

Code 10932: “player - KDM read error - selection failed” (Error)

Situation Solution

The selection in the player failed because the system failed to read the requested KDM ﬁle.

The selection in the player failed because the system failed to read information for the requested KDM in the database.

Ingest a valid KDM for the encrypted CPL.

Check that the KDM is listed in the content browser. Delete the KDM and ingest it again.

Delete the corrupted KDM and ingest it again.

Restart the projector. If the problem persists, delete the KDM and ingest it again. If the problem persists, escalate the issue including a log package from the system.

Code 10933: “player - KDM not compliant with standard (SMPTE 430-1) - cannot play” ( Error)

Situation Solution

The play cannot start because one KDM is not compliant with SMPTE 430-1 standard.

Request a KDM that is SMPTE 430-1 compliant. More details can be found in the syslog.

Code 10934: “player - invalid KDM signer chain - KDM rejected” (Error)

Situation Solution

The play cannot start because the signature of one KDM was generated with an invalid or non-compliant signer chain.

Request a KDM that is signed with a valid signer chain from the content provider.

Code 10935: “player - invalid KDM envelopped digest - KDM rejected” (Error)

Situation Solution

The play cannot start because one of the KDM digests used for the signature does not match.

Request a KDM with a valid signature from the content provider.

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4. Troubleshooting

Code 10936: “player - invalid KDM signature - KDM rejected” (Error)

Situation Solution

The play cannot start because one of the KDMs has an invalid signature.

Code 10937: “player - asset keys invalid match in the KDM - KDM rejected” (Error)

Situation Solution

The play cannot start because one of the KDMs is referencing keys that are not matching with the keys referenced by the CPL.

Code 10938: “player - invalid trusted device list in the KDM - KDM rejected” (Error)

Situation Solution

The play cannot start because one of the KDMs contains an invalid trusted device list (TDL).

Request a KDM with a valid signature from the content provider.

Request a KDM or a CPL with matching decryption keys.

Request a KDM with a valid or a generic TDL. Note the ICMP is a permanently married system and doesn’t process the TDL but it needs to check that the TDL is properly formatted. For the same reason, the ICMP only provides one certiﬁcate while separate IMB - ICP conﬁgurations (non-permanently married) would provide 2 distinct certiﬁcates.

Code 10939: “player - missing trusted device list in the KDM - KDM rejected” (Error)

Situation Solution

The play cannot start because one of the KDMs does not contain a trusted device list (TDL). The KDM should at least reference a generic TDL.

2distinct

Code 10940: “player - KDM not matching the IMB certiﬁcate - KDM rejected” (Error)

Situation Solution

The play cannot start because one of the KDMs is not targeted for the current ICMP certiﬁcate. The KDM is targeted for another device with another certiﬁcate.

Ingest a KDM for the current ICMP certiﬁcate. The certiﬁcate can be exported from the about box of the Barco (Web) Commander or from Barco Communicator.

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4. Troubleshooting

Code 10941: “player - KDM decryption error - KDM rejected” (Error)

Situation Solution

The play cannot start because one of the KDMs could not be decrypted.

The play cannot start because one of the KDMs is invalid and cannot be decrypted.

Code 10942: “player - unvalidated CPL referenced in KDM - KDM rejected” (Error)

Situation Solution

The play cannot start because the targeted KDM is referencing a CPL that was not previously validated. TMS application is trying to load a CPL with an explicit KDM which is not matching.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Check the system log and request a new KDM.

For such operations, TMS applications should provide a correct explicit KDM that matches the selected CPL.

Code 10943: “player - Media Player input used - input switching rejected” (E

Situation Solution

The system cannot switch to an alternative input because the Media Player input is currently used: a playback is running.

The system cannot switch to an alternative input because the Media Player input is currently used: the scheduler is enabled.

Wait for the end of the playback or stop the current playback before switching to the alternative input.

Disable the scheduler and stop any running playback before switching to the alternative input.

Code 10944: “player - service door tamper - cannot play” (Error)

Situation Solution

The play cannot start because a service door tamper is being reported.

Close the service door and clear the tamper from the projector.

Code 10945: “player - board insertion tamper - cannot play” (Error)

Situation Solution

The play cannot start because an insertion tamper is being reported. The insertion tamper is triggered when the ICMP is removed from a projector but is only reported when inserted in a new projector.

Make sure the board is properly inserted and clear the insertion tamper from the projector.

rror)

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4. Troubleshooting

Code 10946: “player - no show selected” (Error)

Situation Solution

The selected show cannot be returned. A TMS application is trying to read the selected show from the player but nothing is currently selected.

Code 10947: “player - Media Player input not selected - cannot play” (Error)

Situation Solution

The playback cannot start because the Media Player input is not the active input. An alternative input is currently selected.

Code 10948: “player - incomplete content (no picture found) - selection failed” (Error)

Situation Solution

The player cannot play the selected content because it cannot identify the video asset.

The player cannot play the selected content because it does not support the type of video asset.

TMS applications should ﬁrst select a content in the Player in order to read the selected show.

Execute a macro on the projector to select the Media Player input before starting the playback.

The content is probably ill-formed or is using obsolete speciﬁcations. GetavalidsourceDCPwithacorrectversionofthecontent.

Update the ICMP with a version that supports that type of content.

Code 10949: “player - KDM outside signer time window - KDM rejected” (Error)

Situation Solution

The play cannot start because one of the KDM validity is outside of the signer validity period.

Request a KDM with a correct validity period from the content provider.

Code 10950: “player - slave player not connected - cannot play” (Error)

Situation Solution

The play cannot start because a slave projector is not connected.

Check the connectivity between the master and the slave projectors.

Code 10951: “player - selection failed on slave player - cannot play” (Error)

Situation Solution

The play cannot start because the selection failed on a slave projector.

Check the error that occurred on the slave projector format error, try to modify the show on the master using the Web Commander application and then retry.

s. In case of show

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4. Troubleshooting

Code 10952: “player - play failed on slave player - cannot play” (Error)

Situation Solution

The play cannot start because the play command failed on a slave projector.

Code 10953: “player - change position failed on slave player - cannot play” (Error)

Situation Solution

The play cannot start because the change position command failed on a slave projector.

Code 10954: “player - slave player not in slave mode - cannot play” (Error)

Situation Solution

The play cannot start because a slave projector is not in slave mode anymore.

Check the error that occurred on the slave projectors.

Connect to the slave projectors, make sure the slave mode is active, reload the content on the master projector and retry.

Code 10955: “player - stop failed on slave player” (Error)

Situation Solution

The stop command failed on a slave projector.

Check the error that occurred on the slave projectors.

Code 10956: “player - clear failed on slave player” (Error)

Situation Solution

The clear command failed on a slave projector.

Check the error that occurred on the slave projectors.

Code 10957: “player - slave player not in expected state - cannot play” (Error)

Situation Solution

The play cannot start because the player of a slave projector is not in the expected state.

Check the state and any error that occurred on the slave projectors.

Code 10958: “player - missing license on master player - playing in standalone mode” (Warning)

Situation Solution

The expected multi-projector license is not present or not validonthemaster. The master can be in standalone mode only.

Check the license on the master and request a new one.

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Code 10959: “player - command disabled in current player mode” (Error)

Situation Solution

The command is rejected because it is not allowed in the current player mode.

Code 10960: “player - selection failed on slave - playing in standalone mode” (Warning)

Situation Solution

The selection failed on a slave projector. The master can play in standalone mode.

Code 10961: “player - invalid insert show cue - incomplete playlist” (Warning)

Situation Solution

The player could not dynamically insert show referenced by a cue into the selected content. The show to insert does not exist or is used.

Change the player mode and retry.

Check the error that occurred on the slave projectors.

Check that the show referenced by the cue exist and that it is valid.

Code 10962: “player - slave command rejected - not a Barco client” (Error)

Situation Solution

The slave projector rejects the command because it is reserved internal use.

Reserved API call cannot be used by TMS or any client.

Code 10963: “player - license not allowing C-KDM key type - key rejected” (Error)

Situation Solution

TheC-KDMkeytypeisnot accepted because no valid license is present to support them.

Request a KDM or request a license to support C-KDM only or both KDM and C-KDM.

Code 10964: “player - license not allowing KDM key type - key rejected” (Error)

Situation Solution

TheKDMkeytypeisnot accepted because no valid license is present to support them. A C-KDM license is probably installed.

Request a C-KDM or request a license to support KDM only or both KDM and C-KDM.

Code 10965: “player - key store failed - key rejected” (Error)

Situation Solution

The key could not be stored by the security manager. The key cannot be used for playback.

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Clear the player and reload the content. If this fa and retry. If this still fails, contact support.

ils, restart the projector

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4. Troubleshooting

Code 10966: “player - no remaining key credit - cannot play” (Error)

Situation Solution

The key is not valid anymore because the playback budget has been fully consumed.

Request a new C-KDM to get new playback credits.

Code 10967: “player - invalid key signature - key rejected” (Error)

Situation Solution

The play cannot start because one of the KDM has an invalid signature.

Request a KDM with a valid signature from the content provider.

Code 10968: “player - invalid key signer chain - key rejected” (Error)

Situation Solution

The play cannot start because the signature of one KDM was generated with an invalid or not compliant signer chain.

Request a KDM that is signed with a valid signer chain from the content provider.

Code 10969: “player - key decryption error - key rejected” (Error)

Situation Solution

The play cannot start because one of the KDM could not be decrypted.

The play cannot start because one of the KDM is invalid and cannot be decrypted.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Check the system log and request a new KDM.

Code 10970: “player - invalid xml document - key rejected” (Error)

Situation Solution

The play cannot start because the key is not a well formed xml document. It is probably corrupted.

Request a new valid key by the content key provider.

Code 10971: “player - degraded mode - master/slave sync may be temporarily unavailable” (Warning)

Situation Solution

The communication between the master and slave projectors is broken. The playback may continue till the end of the current clip then only the master will continue the playback.

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Check the connectivity between the master and the slave projectors. If restored before the end of the current clip, the playback may continue as normal else the master player will go to the standalone mode.

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4. Troubleshooting

Code 10972: “player - reverted to standalone playback - master/slave sync is ignored” (Warning)

Situation Solution

The communication between the master and slave projectors is broken. The playback could not be synchronized anymore. The master player is playing in standalone mode.

Restore the communication and reload the content on the master.

Code 10973: “p layer - no valid key found - cannot play” (Error)

Situation Solution

The play cannot start becausetherearenovalid key for at least one of the encrypted clips.

Ingest a valid key for the encrypted CPL.

Code 10974: “player - key not found - selection failed” (Error)

Situation Solution

The selection in the player failed because the requested keyismissingonthelocal storage.

Check the key is listed in the content browser. Delete the key and ingest it again.

Code 10975: “player - key read error - selection failed” (Error)

Situation Solution

The selection in the player failed because the system failed to read the requested key ﬁle.

The selection in the player failed because the system failed to read information for the requested key in the database.

Delete the corrupted key and ingest it again.

Restart the projector. If the problem persists, delete the key and ingest it again. If the problem persists, escalate the issue incl package from the system.

udingalog

Code 10976: “player - key not compliant with standard (SMPTE 430-1) - cannot play” ( Error)

Situation Solution

The play cannot start because one key is not compliant with SMPTE 430-1 standard.

Request a key that is SMPTE 430-1 compliant. More details can be found in ths syslog.

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Code 10977: “player - invalid key envelopped digest - key rejected” (Error)

Situation Solution

The play cannot start because one of the key digest used for the signature does not match.

Request a key with a valid signature from the content provider.

Code 10978: “player - asset keys invalid match in the key - key rejected” (Error)

Situation Solution

The play cannot start because one of the key is referencing keys that are not matching with the keys referenced by the CPL.

Request a key or a CPL with matching decryption keys.

Code 10979: “player - invalid trusted device list in the key - key rejected” (Error)

Situation Solution

The play cannot start because one of the key contains an invalid trusted device list (TDL).

Request a key with a valid or a generic TDL. Note the ICMP is a permanently married system and doesn’t process the TDL but it needs to check the TDL is properly formatted. For the same reason, the ICMP only provides one certiﬁcate while separate IMB - ICP conﬁgurations (non-permanently married) would provide 2 distinct certiﬁcates.

Code 10980: “player - missing trusted device list in the key - key rejected” (Error)

Situation Solution

The play cannot start because one of the key does not contain a trusted device list (TDL). The key should at least reference a generic TDL.

Request a key with a valid or a generic TDL. Note the ICMP is a permanently married system and doesn’t process the TDL but it needs to check the TDL is properly formatted. For the same reason only provides one certiﬁcate while separate IMB - ICP conﬁgurations (non-permanently married) would provide 2 distinct certiﬁcates.

,theICMP

Code 10981: “player - key not matching the IMB certiﬁcate - key rejected” (Error)

Situation Solution

The play cannot start because one of the key is not targeted for the current ICMP certiﬁcate. The key is targeted for another device with another certiﬁcate.

Ingest a key for the current ICMP certiﬁcate. The certiﬁcate can be exported from the about box of the Barco Web Commander or from Barco Communicator.

Code 10982: “player - unvalidated CPL referenced in key - key rejected” (Error)

Situation Solution

The play cannot start because the targeted key is referencing a CPL that was not previously validated. TMS application is trying to load a CPL with an explicit key which is not matching.

For such operations, TMS applications should provide a correct explicit key that matches the selected CPL.

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Code 10983: “player - key outside signer time window - key rejected” (Error)

Situation Solution

The play cannot start because one of the key validity is outside of the signer validity period.

Request a key with a correct validity period from the content provider.

Code 10984: “player - limited playback - scheduled mode not allowed” (Error)

Situation Solution

The scheduler cannot play the loaded show because the playback has limitation and cannot start at the begining of the show playlist. It will be the case if the key budget only allows to play the end of a content.

Play the show in manual mode or request a new key to have more budget to play the content.

Code 10985: “player - immersive sound renderer error - immersive sound inactive” ( Warning)

Situation Solution

Immersive sound cannot be validated by the immersive sound renderer or sound processor. Immersive sound will not play.

Check the communication with the immersive sound renderer or sound processor. Reload the content and retry. If the communication cannot be restored. Restart both the projector and the immersive sound renderer.

Code 10986: “player - missing immersive sound assets - immersive sound skipped” (Warning)

Situation Solution

Some clips are missing immersive sound assets. Those clips will be played without immersive sound.

Check the content and ingest the missing assets.

Code 10987: “player - corrupted immersive s ound assets - immersive sound might fail” (Warning)

Situation Solution

Some clips contains corrupted immersive sound assets. The playback of immersive sound may fail or cause artefacts.

Check the content and ingest the corrupted assets.

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Code 10988: “player - no valid immersive sound key found - immersive sound skipped” (Warning)

Situation Solution

Some clips are missing immersive sound keys. Those clips will be played without immersive sound.

Request the keys for the immersive sound renderer.

Code 10989: “player - immersive sound assets read error - immersive sound skipped” (Warning)

Situation Solution

Some immersive sound assets could not be read properly. Those clips will be played without immersive sound.

Reload the content. If this fails, restart the projector and retry. If this still fails try to delete and ingest the content again.

Code 10990: “player - a utomatic input selection warning - play m ight fail” (Warning)

Situation Solution

An error was detected during the automatic input selection. The playback on that input may be incorrect.

Check the output on the screen. Check the macro used to select the input. Activate the macro manually if needed but also check the player status.

Code 10991: “player - mezzanine communication error - live IP not available” (Error)

Situation Solution

The communication with the mezzanineboardisinerror. The live IP streaming is not possible.

Retry or restart the projector. If the problem persists, e including a log package from the system.

scalate the issue

Code 10992: “player - live IP source selection error - live IP not available” (Error)

Situation Solution

The selection of the live IP source has Check the live IP source and connectivity.

Retry or restart the projector. If the problem persists, escalate the issue including a log package from the system.

Code 10995: “player - ADSP input audio delay error - delay not applied” (Error)

Situation Solution

The audio settings for the alternative input could not be applied on the embedded sound processor. The audio is in error.

Retry or restart the projector. If the problem persists, escalate the issue including a log package from the system.

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Code 10996: “player - ADSP error - format conﬁguration failed” (Error)

Situation Solution

The audio channel conﬁguration could not be applied to the embedded sound processor. The audio is in error.

Code 10997: “player - IMB input switching error - input switching failed” (Error)

Situation Solution

The input switching has failed duetoanerrorintheIMB.

Code 10998: “player - IMB error - play failed” (Error)

Situation Solution

The playback failed because an error occurred on the IMB.

Code 10999: “player - IMB error - format conﬁguration failed” (Error)

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Retry or restart the projector. If the problem persists, escalate the issue including a log package from the system.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

Situation Solution

The playback failed because an error occurred while applying the format on the IMB.

Restart the projector. If the problem persists, escalate the issue including a log package from the system.

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5. ICMP service procedure

5. ICMP SERVICE PROCEDURE

About this chapter

This chapter describes how to removal and installation instructions of the ICMP and ICMP HDD. Furthermore, the battery replacement, the RAID controller replacement and ICMP HDD are described as well.

Overview

• Removing the ICMP

• Installing the ICMP

• Removing a HDD from the ICMP

• Installing a HDD into the ICMP

• Replacement of the battery

• RAID controller replacement

5.1 Removing the ICMP

WARNING: Power down the projector and let it cool down before starting the installation

procedure. You will ﬁnd in the installation manuals of each projector the way to switch off your installation.

CAUTION: Wear a wrist band which is connected to the ground while handling the elec-

trostatic discharge sensitive parts.

Necessary tools

•7mmﬂat screwdriver.

• PH2 Phillips screwdriver.

• ESD wrist band.

How to remove the ICMP from the projector Card Cage?

1. Depending on the projector type the input cover of the projector has to be removed to access the ﬁx-

ationscrewsoftheinstalledICMP.Usea7mmﬂat screwdriver. For d Installation manual of the projector.

2. Release the four retaining screws at the front of the ICMP (reference 1). Use a PH2 Phillips screwdriver.

3. Pull the ICMP out of its compartment.

Note: All connections are made via the board to board connection with the back plane.

etailed instructions see User &

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5. ICMP service procedure

Image 5-1

Image 5-2

Removal of the ICMP from the Card Cage of the projector will result in tamper events (service door tamper, insertion tamper).

In the ICMP, the content is stored on removable disks that allow fast recovery of this content if you have to replace an ICMP. See chapter "Removing a HDD from the ICMP", page 71.

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5.2 Installing the ICMP

This procedure assumes that the projector has been made ICMP ready. In other words the Card Cage slots wherein the ICMP has to be inserted are empty and the latest projector software package is installed.

CAUTION: Wear a wrist band which is connected to the ground while handling the elec-

trostatic discharge sensitive parts.

Necessary tools

•7mmﬂat screwdriver.

• PH2 Phillips screwdriver.

• ESD wrist band.

How to install the ICMP into the Card Cage?

1. Gently insert the ICMP in the guides of the Card Cage as illustrated below.

Caution: Ensure that the both sides of the ICMP are captured by the guides inside the Card Cage

compartment. See detail in image below.

5. ICMP service procedure

2. Push (apply a little pressure) on both handles until the ICMP is fully inserted and the connection is made

with the back plane.

Note: All connections are made via the board to board connection with the back plane.

3. Alternately fasten the four screws (reference 1) at the front side of the ICMP. Use a PH2 Phillips screw-

driver.

Caution: Ensure to tighten the screws alternately!

Image 5-3

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5. ICMP service procedure

Image 5-4

4. Install the HDDs in case not yet installed. See procedure "Installing a HDD into the ICMP", page 72.

5. Install the cover of the Card Cage (not needed in case this is a DP2K S series projector). Use a 7 mm

ﬂat screwdriver.

6. Reconnect the power cord and switch on the projector.

7. Proceed with retrieving the device certiﬁcate from the ICMP for ordering the correct KDMs to play Dig-

ital Cinema Packages (DCPs). For detailed instructions see user guide of the (WEB) Commander or Communicator.

Replacing the ICMP in the Card Cage of the projector will result in tamper events (service door tamper, ins ertion tamper). An authorization to clear the se curity warning on the projector, after installation, will be needed. You will ﬁnd in the installation manuals of each projector the way to clear the security warnings.

In the ICMP, the content is stored on removable disks that allow fast recovery of this content if you have to replace the ICMP. See chapters "Removing a HDD from the ICMP", page 71, and "Installing a HDD into the ICMP", page 72. However, take into account that the matching KDM ﬁle must be ingeste d into the ICMP to play the cinema content (DCP ﬁle) available on the HDDs.

A newly installed ICMP has the factory settings. The ICMP software offers the ability to import setting parameters from a backup ﬁle. For detailed instructions see Communicator user guide.

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5.3 Removing a HDD from th e ICMP

In case the ICMP has to be returned to factory (e.g. for repair) the non defective HDDs should be removed and kept.

How to remove a HDD ?

1. Switch off the projector.

2. Moving the latch towards the left.

5. ICMP service procedure

Image 5-5

3. Push the unlock button to open the handle.

Image 5-6

4. Pull the HDD out of its slot.

Image 5-7

To install the HDD see procedure "Installing a HDD into the ICMP", page 72.

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5. ICMP service procedure

5.4 Installing a HDD into the ICMP

This procedure assumes that the HDD slot of the ICMP is empty. If not, see procedure "Removing a HDD from the ICMP", page 71.

CAUTION: Always use a new empty spare part HD D from Ba rco to replace a malfunction

HDD. Do not use a HDD from another ICMP HDD set.

CAUTION: Always make sure that all HDDs in the ICMP HDD set have the same storage

capacity. See label on top of the HDD to know the storage c apacity.

How to install a HDD ?

1. Ensure that the projector is switched off.

2. Prepare the HDD for insertion by moving the latch towards the left and push the unlock button to open

the handle.

Image 5-8

3. Insert the HDD into the HDD slot. Ensure that the handle

1) of the handle can pass the front plate of the ICMP.

Image 5-9

4. Push the HDD completely and ﬁrmly inside its slot, close the handle, and move the latch towards the

right.

is sufﬁciently open so that the hook (reference

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Image 5-10

5. Switch on the projector.

In case you replace one HDD (e.g. degraded mode) the ICMP automatically starts with the RAID recovery process. The red LED of the HDD which has to be rebuilt is blinking. This process takes about 200 GB per hour. Once the RAID is completed the red LED turns off.

CAUTION: It’s strongly recommended to complete the RAID recovery process prior to

starting a show. This to ensure that the content integrity is preserved and that the show is not interrupted.

5. ICMP service procedure

5.5 Replacement of the battery

What has t o be done? (procedure overview)

Once the ICMP card is removed from the projector (see ICMP installation Manual), you must:

• Remove the cover from the battery slot.

• Insert the new battery in the empty slot.

• Remove the old battery.

• Replace the cover.

• Write the insertion date (MM/YY) on the sticker.

CAUTION: Danger of explosion when replaced with wrong type of battery. Replace

the battery only with a 3V Lithium battery which has the same CR2477N (Barco Ref. [P222004]) or equivalent type recommended by Barco.

CAUTION: Always leave a working battery on the ICMP card. Removing all the batteries

at the same time will cause immediate failure of functionality of the card is the return it to the manufacturer.

Necessary tools

• Insulated ﬂat blade screwdriver (not included in the replacement kit that Barco offers).

• Pen to write the date on the sticker (not included in the replacement kit that Barco offers).

• 2 Tamper evident stickers (not included in the replacement kit that Barco offers for security reasons).

• 5 cm of plastic (insulating) tube (Supplied in the replacement kit).

• Pair of insulating gloves (Supplied in the replaceme

the card and the only way to recover the

nt kit).

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5. ICMP service procedure

Preparation

1. Wear insulating gloves.

2. Place the ICMP on a stable (solid), ﬂat and insulated support. Flip that board upside-down and place

the back of the board in front of you.

3. Locate the batteries slots on the board.

CAUTION: Never place the ICMP on a conductive surface. This to avoid short circuits

and a ﬂat battery.

It is recommended to hold the ICM P card against a heavier object during the execution of the procedure in order to facilitate handling: R emove or put a battery sometimes requires exercising pressure on the card.

How to replace the ICMP battery

1. Remove the cover from the battery slot by apply a little pressure on the two hooks situated on either

side of the cover.

This action that give direct access to the battery, will break the tamper evident stickers. New tamper evident stickers must be applied after new battery is installed.

Image 5-11 1 Battery slot with battery inside 2 Empty battery slot 3 “Tamper evident” sticker cut in two parts.

2. Regardless of the battery slot (right or left), one of them already contains the old battery. Insert the

piece of plastic tube on the positive connector of the empty slot.

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5. ICMP service procedure

Image 5-12

3. Put the new battery in the empty slot.

Tip: By introducing the battery on the front of the slot (where the edge is less high), you need to tilt

less the battery.

Image 5-13

Caution: CAUTION: Please insert the new battery in the correct orientation! References should be

facing up.

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5. ICMP service procedure

Image 5-14

Now, there is one battery in each battery slot:

Image 5-15

4. Remove the piece of plastic tube.

Image 5-16

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5. ICMP service procedure

5. Insert the piece of plastic tube on the positive connector of the other slot (the old battery).

Image 5-17

6. You can use the insulated ﬂat screwdriver to help you to release the old battery.

Caution: Be very careful not to touch the two connectors (positive / negative) in the battery slot with the

battery or any other metallic objects. A short circuit between the two connectors would cause immediate failure of the card.

Image 5-18

7. Remove the piece of plastic tube.

Only the new battery remains. The other slot must be empty.

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5. ICMP service procedure

Image 5-19

8. Place the cover on the battery slot.

Image 5-20

9. Place two new tamper evident stickers between the cover and the card. Ensure that the tamper evident

stickers do not cover the gold plate

d contacts of the printed circuit board.

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5. ICMP service procedure

Image 5-21

10.And ﬁnally, strike out the old insertion date on the cover and write the new one (MM/YY) on the empty

location.

Image 5-22

5.6 RAID controller replacement

WARNING: Power down the projector and let it cool down before starting the installation

procedure. You will ﬁnd in the installation manuals of each projector the way to switch off your installation.

CAUTION: Wear a wrist band which is connected to the ground while handling the elec-

trostatic discharge sensitive parts.

No content is lost, and no new certiﬁcate (KDM) is needed during this procedure.

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5. ICMP service procedure

Operating t ime

Replacement of the RAID controller, between ICMP board removal from the projector and ICMP board installed back and operating should take approximately 30 minutes.

There is no extra time due to storage restore, because the replacement of the RAID controller has no incidence on the HDDs content.

Concerned parts

Spare Part Kit Description

R7681136K Barco ICMP RAID controller kit

Necessary tools

• Torx T10 screwdriver

• Torx T15 screwdriver

• Phillips PH2 screwdriver (only to remove the ICMP from the projector)

• ESD wrist strap and anti-static mat

• Projector’s Dallas key if applicable

How to replace the RAID controller

1. Remove the ICMP from the projector. For details on the removing procedure, please refer to chapter

"Removing the ICMP", page 67.

2. Remove the 3 hard disks. For details on the removing procedure, please refer to chapter "Removing a

HDD from the ICMP", page 71.

Warning:Appling next steps of this procedure without removing the hard disks may lead to severe

damages of the system.

3. Open the ICMP to get access to the RAID controller:

a) Put the ICMP upside down. b) The bottom layer of the ICMP is constituted by the metal plate (without the 3 hard disks), the hard

disks backplane and the security board.

c) Separate the modules by removing that bottom layer (which is at the top, following step a). You will

need to loosen the 4 x T15 screws and remove 2 of the 3 long spacers that hold the security board with5xT10onthemetalplate,asshowninimage5-23.

Image 5-23

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5. ICMP service procedure

d) Remove the 2 long spacers as shown in image 5-24. For this you need to loosen 5 x T10 screws.

Image 5-24

e) Carefully, put the bottom board of the ICMP upwards, as shown on image 5-25.

Image 5-25

4. Removal of the RAID controller module.

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5. ICMP service procedure

a) You now have easy access to replace the RAID controller. b) Disconnect the 3 x SATA connectors from the RAID controller, identiﬁed by 1, 2 and 3 in image 5-26.

Image 5-26

Note: To disconnect SATA connectors, you have to press the clips at the bottom of every connector.

Image 5-27

c) Loosen the 4 x T10 screws to release the RAID controller from the main ICMP module, identiﬁed by

arrows in image 5-26. Note: Be careful once these screws removed because it still remains a connector between the main ICMP board and the RAID controller.

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5. ICMP service procedure

d) Now you can remove the white connector, identiﬁed by 4 in image 5-26, from the RAID controller. e) The RAID controller can now be removed.

Image 5-28

5. Installation of the new RAID controller module.

a) Before placing back the RAID controller on the main ICMP board

RAID controller, identiﬁed by 4 in image 5-26. Warning: Neglecting to click on that white connector might bend and damage the new RAID controller.

b) Position the new RAID controller on the ICMP module. Be careful with the connector between the

main ICMP board and the RAID controller

c) Tighten the 4 x T10 screws on the RAID controller to lock them together, identiﬁed by arrows in

image 5-26.

Note: If you use a dynamometric Torx T10, you can setup this to a torque of 1 Nm. d) Connect the 3 SATA connectors, identiﬁed by 1, 2 and 3 on image 5-26. e) Place the bottom plate into the ICMP assembly and lock the 4 T15 screws from the bottom, as shown

in image 5-23. f) Put the 2 long spacers back that hold the little security board on the metal plate and connect the 5

T10 screws that holds the whole assembly and spacers together, as shown in image 5-23.

6. Final steps. a) You can now install the 3 hard disks. They are auto detecting, so it’s not important in which slot or

order you’ve inserted the 3 hard disks. For details on the HDDs installation procedure, please refer to chapter "Installing a HDD into the ICMP", page 72.

b) Place the ICMP module into the projector and secure the 4 x PH2 screws that hold the ICMP. For

details on the ICMP installation procedure, please refer to chapter "Installing the ICMP", page 69.

c) The removal of the ICMP from the Card Cage of the projector has resulted in a tamper event (service

door tamper or insertion tamper). Before you can start playing content, you need to clear the error with either the Dallas key or the Key button depending on the type of projector.

, click in the white connector on the

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INDEX

Index

Error code name 17–65

automation - action execution error - action failed 32 automation - action not supported - action ignored 31 automation - cannot check full macro execution please check the macro has been executed 32 automation - device not connected - action failed 32 automation - device not supported - device ignored 31 automation - engine not available - cue handling rejected 31 automation - GPIO access error - GPIO status not available 31 automation - internal login failed - player control not available 31 automation - invalid action parameters - action ignored 31 automation - referenced show not found - action ignored 32 check - content check busy - cannot check new content 35 check - database error - cannot check content 35 check - requested content being ingested - cannot check content 35 check - requested content selected in player - cannot check content 35 clip referenced in a show 38 content being checked - cannot delete content 37 content being ingested - cannot delete content 37 content not found - cannot delete content 37 content selected in player - cannot delete content 37 database error - cannot delete content 37 database error - cannot delete key 38 delete license - license not found - cannot delete license 48 formatter - blue satellite bias under voltage 21 formatter - blue satellite conﬁguration error 21 formatter - blue satellite in reset 21 formatter - blue satellite offset under voltage 21 formatter - blue satellite reset under voltage 21 formatter - blue satellite sri link error 21 formatter - blue satellite thermal shutdown 21 formatter - DMD ﬁle checksum error 18 formatter - DMD ﬁle mismatch 19 formatter - green satellite bias under voltage 20 formatter - green satellite conﬁguration error 20 formatter - green satellite in reset 20 formatter - green satellite offset under voltage 20 formatter - green satellite reset under voltage 20 formatter - green satellite sri link error 20 formatter - green satellite thermal shutdown 20 formatter - red satellite bias under voltage 19 formatter - red satellite conﬁguration error 19 formatter - red satellite in reset 20 formatter - red satellite offset under voltage 19

formatter - red satellite reset under voltage 19 formatter - red satellite sri link error 20 formatter - red satellite thermal shutdown 19 formatter - satellite conﬁguration error 18 formatter - satellite hardware mismatch 18 formatter - sequence ﬁle checksum error 19 formatter - sequence ﬁle mismatch 19 gip - communication error with DSP maxim1619 22 gip - communication error with ICP maxim1619 22 gip - communication error with IMB maxim1619 22 gip - communication error with PPC maxim1619 22 gip - no pciexpress connection with ICP FPGA 22 gip - no SMS.be communication 21 gip - read from SMS.be failed 22 gip - Slave ICMP not playing the same Videoframe 23 gip - Slave ICMP receiving invalid LTC packages 23 gip - Slave ICMP: LTC is not alive 23 gip - Slave ICMP: LTC is not locked 23 gip-writetoSMS.befailed 21 ICMP - battery low error 26 ICMP - battery low warning 26 ICMP - command not implemented 25 ICMP - insufﬁcient user rights - command rejected 25 ICMP - invalid command arguments - command rejected 25 ICMP - invalid user login - login denied 25 ICMP - player not cleared - command rejected 26 ICMP - player requires all resources - command rejected 26 ICMP - started in failsafe mode 26 ICMP - storage busy - command rejected 27 ICMP - system log export running - command rejected 26 ICMP - system shutting down - command rejected 25 ICMP - system starting - command rejected 25 ICMP - unexpected error 24 ICMP - update running - command rejected 25 ICMP - v ersion info read error 26 ingest - invalid or missing info from PKL - cannot ingest 42 ingest - invalid or missing UUID - cannot ingest 42 ingest - maximum pending job count exceeded cannot add more jobs 42 ingest - not available - cannot scan or ingest 38 ingest job - copy failed - ingest aborted 42 ingest job - corrupted CPL - CPL might not play 43 ingest job - corrupted immersive sound - immersive sound might not play 43 ingest job - incomplete immersive sound - immersive sound will not play 43 ingest job - ingest job id already exists - cannot add ingest job 41 ingest job - invalid CPL - CPL will not play 43

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Index

ingest job - invalid key format - cannot ingest 41 ingest job - invalid source url - cannot ingest 42 ingest job - item selected by player - cannot ingest 41 ingest job - not enough space on local storage cannot ingest 41 ingest job - requested item not found - cannot ingest 41 ingest scan - connection to source failed - cannot scan source 39 ingest scan - CPL is corrupted - cannot play that CPL 43 ingest scan - invalid CPL body - cannot play that CPL 40 ingest scan - invalid CPL metadata - cannot play that CPL 40 ingest scan - invalid source url - cannot scan source 39 ingest scan - key not matching the local certiﬁcate cannot play with that key 41 ingest scan - source scan already started - new scan request rejected 40 ingest scan - source scan not started - scan report not available 39 ingest scan - timeout connecting to source - cannot scan source 39 ingest scan - too many ﬁles in source - cannot scan source 40 ingest scan - too many source parsers currently active - cannot scan source 40 key being ingested - cannot delete key 37 key not found - cannot delete key 38 key selected in player - cannot delete key 38 key still valid 38 license - invalid license signature - add license rejected 47 license - invalid license signer chain - add license rejected 47 license - license decryption error - add license rejected 47 license - license ﬁle cannot be deleted - cannot delete license 48 license - license ﬁle cannot be saved - add license rejected 47 license - license id already exists - add license rejected 46 license - license invalid format - add license rejected 46 license - license invalid signer thumbprint - add license rejected 46 license-licenseinvalidstructureid-addlicense rejected 46 license - license not found - cannot retrieve license 47 license - license not yet active - inactive license 48 license - license out of date - add license rejected 47 license - license out of date - out-of-date license 48 license - license outside signer time window - add license rejected 47

license-novalidLiveIPStreaminglicensefoundlive support disabled 48 player - ADSP error - format conﬁguration failed 65 player - ADSP input audio delay error - delay not applied 64 player - asset keys invalid match in the KDM - KDM rejected 55 player - asset keys invalid match in the key - key rejected 62 player - assets missing - selection failed 52 player - assets read error - selection failed 52 player - automatic input selection warning - play might fail 64 player - bad content integrity - playback can fail 51 player - board insertion tamper - cannot play 56 player - captions preprocessing error - cannot play 51 player - captions validation error - cannot play 52 player - change position failed on slave player cannot play - cannot play 58 player - clear failed on slave player 58 player - command disabled in current player mode 59 player - command rejected 49 player - content check running - selection failed 50 player - content ingest running - selection failed 50 player - content not found - selection failed 49 player - content not supported - selection failed 50 player - content read error - selection failed 49 player - corrupted immersive sound assets immersive sound might fail 63 player - corruption in CPL assets - play might fail 53 player - CPL not compliant with SMPTE 429-7 cannot play 52 player - degraded mode - master/slave sync may be temporarily unavailable 60 player - hash from CPL and PKL do not match selection failed 51 player - image processor not available - cannot play 52 player - IMB error - format conﬁguration failed 65 player - IMB error - play failed 65 player - IMB input switching error - input switching failed 65 player - IMB not available - cannot play 52 player - immersive sound assets read error immersive sound skipped 64 player - immersive sound renderer error - immersive sound inactive 63 player - incomplete content - selection failed 50 player - incomplete content (no picture found) selection failed 57 player - integrity check initialization error - cannot play 53 player - invalid CPL envelopped digest - cannot play 53 player - invalid CPL signature - cannot play 53 player - invalid CPL signer chain - cannot play 53

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Index

player - invalid insert show cue - incomplete playlist 59 player - invalid KDM envelopped digest - KDM rejected 54 player - invalid KDM signature - KDM rejected 55 player - invalid KDM signer chain - KDM rejected 54 player - invalid key envelopped digest - key rejected 62 player - invalid key signature - key rejected 60 player - invalid key signer chain - key rejected 60 player - invalid trusted device list in the KDM - KDM rejected 55 player - invalid trusted device list in the key - key rejected 62 player - invalid xml document - key rejected 60 player - KDM decryption error - KDM rejected 56 player - KDM not compliant with standard (SMPTE 430-1) - cannot play 54 player - KDM not found - selection failed 54 player - KDM not matching the IMB certiﬁcate - KDM rejected 55 player - KDM outside signer time window - KDM rejected 57 player - KDM read error - selection failed 54 player - key decryption error - key rejected 60 player - key not compliant with standard (SMPTE 430-1) - cannot play 61 player - key not found - selection failed 61 player - key not matching the IMB certiﬁcate - key rejected 62 player - key outside signer time window - key rejected 63 player - key read error - selection failed 61 player - key store failed - key rejected 59 player - license not allowing C-KDM key type - key rejected 59 player - license not allowing KDM key type - key rejected 59 player - limited playback - scheduled mode not allowed 63 player - live IP source selection error - live IP not available 64 player - maximum clip count exceeded - selection failed 50 player - maximum key count exceeded - selection failed 50 player - Media Player input not selected - cannot play 57 player - Media Player input used - input switching rejected 56 player - mezzanine communication error - live IP not available 64 player - missing CPL assets - cannot play 53 player - missing immersive sound assets - immersive sound skipped 63 player - missing license on master player - playing in standalone mode 58 player - missing trusted device list in the KDM - KDM rejected 55

player - missing trusted device list in the key - key rejected 62 player - no remaining key credit - cannot play 60 player - no show selected 57 player - no valid clip found - selection failed 50 player - no valid immersive sound key found immersive sound skipped 64 player - no valid KDM found - cannot play 54 player - no valid key found - cannot play 61 player - play failed on slave player - cannot play 58 player - reverted to standalone playback master/slave sync is ignored 61 player - selection failed on slave - playing in standalone mode 59 player - selection failed on slave player - cannot play 57 player - service door tamper - cannot play 56 player - slave command rejected - not a Barco client 59 player - slave player not connected - cannot play 57 player - slave player not in expected state - cannot play 58 player - slave player not in slave mode - cannot play 58 player - stop failed on slave player 58 player - storage not available - selection failed 49 player - subtitles preprocessing error - cannot play 51 player - subtitles validation error - cannot play 51 player - unvalidated CPL referenced in KDM - KDM rejected 56 player - unvalidated CPL referenced in key - key rejected 62 projector - command rejected 30 projector - communication not initialized - projector control disabled 30 projector - macro execution error 30 projector - macro not found 31 projector - no messages available 30 save show - invalid format - save show rejected 36 save show - invalid title format - save show rejected 37 save show - show id already exists - save show rejected 36 save show - show selected in player - cannot save show 37 scheduler - corrupted clips in the show - cannot start show 44 scheduler - incomplete clips in the show - cannot start show 44 scheduler - invalid schedule format - schedule update rejected 43 scheduler - invalid schedule time range - schedule update rejected 44 scheduler - login failed - player control not possible 44 scheduler - maximum show count per day exceeded 45 scheduler - schedule write error - schedule update rejected 44

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Index

scheduler - show title not found - cannot start show 44 scheduler - system ofﬂine at show start time - show canceled 44 security - automatic clock adjustment conﬁgured adjustment rejected 46 security - automatic clock adjustment out of budget

- auto adjustment not applied 46 security - certiﬁcate not found - cannot retrieve certiﬁcate 45 security - clock adjustment failed - adjustment not possible 45 security - clock adjustment not allowed while playing

- adjustment rejected 45 security - clock adjustment out of allowed range adjustment rejected 45 security - log export already running - export rejected 45 security - log export not running - no status available 45 settings - clip title already exist - cannot save clip 48 settings - conﬂict between network addresses settings rejected 27 settings - conﬂict with reserved user - settings rejected 29 settings - duplicated automation device - settings rejected 28 settings - duplicated automation event - settings rejected 27 settings - duplicated automation group - settings rejected 28 settings - invalid audio delay - settings rejected 28 settings - invalid audio output frequency - settings rejected 28 settings - invalid clip properties - cannot save clip 49 settings - invalid clip title - cannot save clip 48 settings - invalid network settings - settings rejected 27 settings - invalid settings format - settings rejected 27 settings - invalid system settings - settings rejected 30 settings - missing minimum admin and show manager user - settings rejected 29 settings - multi-projector settings change refused settings rejected" 29 settings - network settings update error - settings update failed 29 settings - player selection not cleared - settings rejected 28 settings - reserved network address range - settings rejected 27 settings - restoring image processor ﬁles error factory ﬁles not restored 29 settings - settings ﬁle not found - unable to load 29 settings - test settings already running - test settings rejected 30 settings - unreachable NTP server - NTP sync might not work 30

settings - user password too weak - settings rejected 28 show is referenced by a cue 38 show scheduled 38 storage - ﬁle system check already running - ﬁle system check rejected 36 storage - ﬁle system check failed - ﬁle system check aborted 36 storage - ﬁle system check is not running - no status available 36 storage - ﬁle system check running - command rejected 33 storage - ﬁle system check storage mounted - ﬁle system check rejected 36 storage - ﬁle system check uncorrected errors errors left uncorrected 36 storage - HDD 1 errors detected - possible HDD 1 failure 34 storage - HDD 2 errors detected - possible HDD 2 failure 35 storage - HDD 3 errors detected - possible HDD 3 failure 35 storage - HDD size mismatch 33 storage - HDD size mismatch - HDD full capacity not used 32 storage - local storage not available 33 storage - possible ﬁle system corruption - please run ﬁle system check 33 storage - read from database error 34 storage - read from storage error 34 storage - requested content not found 33 storage - requested key not found 34 storage - storage database update in progress command rejected 33 storage - storage disabled by conﬁguration command not available 33 storage - the RAID is broken - storage is not available 32 storage - the RAID is degraded 34 storage - the storage mount failed - cannot access storage 34 system - cpu cpld initialization failed 22 system - error on 0.9V power 17 system - error on 3.3V power 17 system - error on power good 17 system - error on power sequencer 17 system - HDD power error 24 system - I2C error reading Audio DSP temperature 24 system - I2C error reading environment temperature 23 system - I2C error reading ICP FPGA temperature 24 system - I2C error reading IMB FPGA temperature 24 system - I2C error reading Power PC temperature 24 system - ICMP startup process busy 22 system - overtemperature detected 18

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Index

system - temperature to high on audio DSP 18 system - temperature to high on ICP FPGA 18 system - temperature to high on IMB FPGA 18 system - temperature to high on PPC 18 system - Video Mezzanine FPGA version mismatch 24

Error code number 17–65

10003 17 10004 17 10005 17 10006 17 10007 17 10008 18 10009 18 10010 18 10011 18 10012 18 10014 18 10015 18 10016 18 10017 19 10018 19 10019 19 10020 19 10021 19 10022 19 10023 19 10024 19 10025 20 10026 20 10030 20 10031 20 10032 20 10033 20 10034 20 10035 20 10036 20 10040 21 10041 21 10042 21 10043 21 10044 21 10045 21 10046 21 10050 21 10051 21 10052 22 10055 22 10056 22 10057 22 10058 22 10060 22 10061 22 10062 22 10063 23 10064 23 10065 23 10066 23 10067 23 10068 23

10070 23 10071 24 10072 24 10073 24 10074 24 10075 24 10076 24 10501 24 10502 25 10503 25 10504 25 10505 25 10506 25 10507 25 10508 25 10510 26 10511 26 10512 26 10513 26 10514 26 10515 26 10516 26 10517 27 10520 27 10521 27 10522 27 10523 27 10524 27 10525 28 10526 28 10527 28 10528 28 10529 28 10530 28 10531 29 10532 29 10533 29 10534 29 10535 29 10536 29 10537 30 10538 30 10539 30 10540 30 10541 30 10542 30 10543 30 10544 31 10560 31 10561 31 10562 31 10563 31 10564 31 10565 31 10566 32 10567 32 10568 32 10569 32 10573 32 10574 32

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Index

10575 33 10576 33 10577 33 10578 33 10579 33 10580 33 10581 33 10582 34 10583 34 10584 34 10585 34 10586 34 10587 34 10588 35 10589 35 10591 35 10592 35 10593 35 10594 35 10595 36 10596 36 10597 36 10598 36 10599 36 10600 36 10601 36 10602 37 10603 37 10620 37 10621 37 10622 37 10623 37 10624 37 10625 37 10626 38 10627 38 10628 38 10629 38 10630 38 10631 38 10632 38 10640 38 10641 39 10642 39 10643 39 10644 39 10645 40 10646 40 10647 40 10648 40 10649 40 10650 41 10651 41 10652 41 10653 41 10654 41 10655 41 10656 42 10657 42

10658 42 10659 42 10660 42 10661 43 10663 43 10664 43 10665 43 10666 43 10680 43 10681 44 10682 44 10683 44 10684 44 10685 44 10687 44 10688 44 10689 45 10700 45 10701 45 10702 45 10703 45 10704 45 10705 45 10706 46 10707 46 10720 46 10721 46 10722 46 10723 46 10724 47 10725 47 10726 47 10727 47 10728 47 10729 47 10730 47 10731 48 10732 48 10733 48 10734 48 10735 48 10750 48 10751 48 10752 49 10753 49 10900 49 10901 49 10903 49 10904 49 10905 50 10906 50 10907 50 10908 50 10909 50 10910 50 10911 50 10912 51 10913 51 10914 51

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Index

10915 51 10916 51 10917 52 10918 52 10920 52 10921 52 10922 52 10923 52 10924 53 10925 53 10926 53 10927 53 10928 53 10929 53 10930 54 10931 54 10932 54 10933 54 10934 54 10935 54 10936 55 10937 55 10938 55 10939 55 10940 55 10941 56 10942 56 10943 56 10944 56 10945 56 10946 57 10947 57 10948 57 10949 57 10950 57 10951 57 10952 58 10953 58 10954 58 10955 58 10956 58 10957 58 10958 58 10959 59 10960 59 10961 59 10962 59 10963 59 10964 59 10965 59 10966 60 10967 60 10968 60 10969 60 10970 60 10971 60 10972 61 10973 61 10974 61

10975 61 10976 61 10977 62 10978 62 10979 62 10980 62 10981 62 10982 62 10983 63 10984 63 10985 63 10986 63 10987 63 10988 64 10989 64 10990 64 10991 64 10992 64 10995 64 10996 65 10997 65 10998 65 10999 65

General 7

HDD 71–72

Remove 71–72

ICMP 67, 69

Install 69

Remove 67 ICMP Assembly overview 7 ICMP HDD 9

Status LEDs 9

Troubleshooting 9 ICMP reset 12 Install 69

ICMP 69 Introduction of ICMP battery 10

Maintenance 15

1 year 15 Maintenance actions 15

Preventative 15

Maintenance actions 15

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Index

RAID controller replacement 79 Remove 67, 71–72

HDD 71–72

ICMP 67 Replacement of the battery 73 Reset button 12

Safety 3

Instructions 3

Status LEDs 8–9

ICMP HDD 9

Troubleshoot 17

ICMP 17

Troubleshooting 17

R5906594 ICMP 09/11/2016

Barco ICMP Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual