Bang & Olufsen 4629 Service Manual

DVD 2

Type 4629

Service Manual English

German, French, Italian, Spanish, Danish, Dutch and Simpliﬁed Chinese versions are available in the Retail System

This Service Manual must be returned with the defective parts/back-up suitcase !

CONTENTS

Survey of modules .................................................................. 1.1

How to service ........................................................................ 1.2

Service Mode .......................................................................... 2.1

Fault ﬂow chart ...................................................................... 3.1

Adjustments ............................................................................ 4.2

Software update .................................................................... 4.9

Repair tips .............................................................................. 4.13

Final check after repair ........................................................ 4.14

Replacement of modules ....................................................... 5.1

Speciﬁcation guidelines for service use ................................ 6.1

Wiring diagram ...................................................................... 7.1

Block diagrams ....................................................................... 7.2

Available parts ........................................................................ 8.1

Survey of modules

Survey of modules 1.1

FAN

PCB01 Analog PCB02 Digital PCB03 Display PCB04 Power Supply PCB05 AV Input PCB10 HDMI PCB14 Keyboard (AVL) 94 Module Harddrive (HDD) 95 Module DVD Drive Fan

How to service

Front line service

The static-protective ﬁeld service kit must always be used when DVD 2 is disassembled or modules are being handled. It is not allowed to solder in the customer’s home. Therefore, accessible modules are mounted with plugs and connectors, and can be exchanged without the use of a solder iron.

DVD 2 has been developed for simple module exchange to comply with the on-site service strategy. Module exchange is possible on-site, at the dealershop or in the service workshop, whatever is most convenient in each case. For on-site service a Back-up suitcase must be used. Module exchange is the recommended way to perform service, due to the fact that most of the modules are multi-layer based, and most of the circuits are on a single main PCB.

An electrical fault symptom can be removed during one visit to the customers home, if you bring a DVD 2 Back-up suitcase with you. Is it a mechanical symptom, the speciﬁc part must be brought with you separately.

Service documentation

Service documentation for DVD2 will be a Service Manual with part nos. for the Back-up suitcase, electrical and mechanical parts, User’s guides, etc.

In the Back-up suitcase, an enclosed appendix with detailed description of available nuclei will be located. This could be helpful when operating in service mode.

Preparations before service

Fault description and error codes must be returned with the replaced parts. Use the Module Repair form or the form in the Retail Order System, Exchange Module. To help the Bang & Olufsen Module Repair department it is very important that you answer the following questions:

1 Which products are in the setup? 2 Which software versions are used in these products? 3 How are the products linked together? 4 What happens in the actual situation?

Note: In this case, the error code is generated by the Diagnostic Software and contains 6 decimal numbers, it is not possible to clear the error code.

Recommended tools for service

Service cable Software disc DVD/CD Player Test Pack White cotton gloves Soft lint-free cloth

1.2 How to service

How to service 1.3

Warnings

ESD

The internal electronics are very sensitive to static electricity, which may damage the product. When electrical replacement or disassembly is necessary, use ESD-mat and tools.

Static-protective ﬁeld service kit

A static-protective ﬁeld service kit must always be used when the product is disassembled or modules are being handled. Follow the instructions in the guide and use the ESD-mat for both old and new modules.

Please note: When mains voltage on the product is required, remove the connection between the product and the ESD-mat.

The chassis or modules must always be connected to the static-protective ﬁeld service kit or placed in an ESD-proof bag.

Laser exposure

The DVD 2 contains a laser system and is classiﬁed as a class 1 laser product. The DVD 2 must be opened by qualiﬁed personal only.

Symbol of safety components

When replacing components with this symbol, the same type has to be used, also the same values for ohm and watt. The new component is to be mounted in the same way as the replaced one.

General Warnings

Wear cotton gloves to avoid ﬁngerprints on the product.

The aluminium and display surface on the product is very sensitive, so handling should be done with great care to avoid damage.

When transporting the DVD 2, it is recommended to use the product cover. Do not move the product or the HDD when it is operating. The HDD is very sensitive to bumps which can cause great damage.

Cleaning

Clean the DVD 2 surfaces using a lint-free cloth which you have wrung ﬁrmly in lukewarm water.

Never use alcohol or other solvents to clean any parts of the DVD 2.

STATIC ELECTRICITY MAY DESTROY THE PRODUCT

ESD

CLASS 1

LASER PRODUCT

1.4

Service Mode

Diagnostic Software(DS)

Service Mode in DVD 2 is a new software implemented in the PCB02, Digital and is called ‘Diagnostic Software’. The Diagnostic Software consists of independent ‘atomic’ tests, called nuclei. Each nucleus forms a test to indicate possible hardware failure. Execution of each test is done by typing individual nucleus numbers in the command promt line (a promt in the ‘Diagnostic Software’), which look like this:

DS:>

In this case use ‘HyperTerminal’ as user interface. HyperTerminal is a ‘Windows’ component, please see next page for setup.

Each nucleus has a unique number of four digits. This number is the input of the command line interface.

[ XX YY _ _ ] Nucleus number Nucleus group number

The Nucleus groups are deﬁned as follows:

Service Mode 2.1

Nucleus Group Number Nucleus Group Name

0 Scripts

1 Codec (e.g. Chrysalis, Leco)

2 Boot EEPROM

3 NVRAM

4 SDRAM

5 FLASH

6 Video Input Processor

7 DVIO

8 Progressive Scan

9 Basic Engine

10 Display and Control Board

11 Analogue Board

12 System

13 Electronic Program Guide Board

15 HDMI

16 Analogue Slave Processor

17 Analogue Board EEPROM

18 Video Matrix

19 Audio Matrix

20 Front End

21 Hard Disk

2.2 Service Mode

The Nucleus numbers are individual 2 digit numbers according to speciﬁc tests, and are listed in a ‘detailed description of available nuclei’ which is an appendix to the service manual. In this description, there will be technical expressions like e.g. CHR and DVIO, which are abbreviations for ‘Codec Host Repository’ and ‘Digital Video Input Output’ . For an easy overview these are listed in the glossary below:

Glossary

AC3 : Audio Compression format 3 ACK : Acknowledge ADC : Analogue to Digital Conversion AMIX : Audio Matrix (Audio switching) ANAB : Analogue Board AROM : Analogue Board EEPROM ASP : Analogue Slave Processor ATA : AT Attachment ATAPI : AT Attachment Packet Interface BE : Basic Engine BROM : BOOT EEPROM CHR : Codec Host Repository CRC : Cyclic Redundancy Check DAC : Digital to Analogue Conversion DB : Digital Board DCB : Display and Control Board DENC : Digital (video) ENCoder DMA : Direct Memory Access DS : Diagnostic and Service Software DSP : Digital Signal Processor DTTM : Digital Terrestrial Tuner Module DV : Digital Video DVIO : Digital Video Input Output EPGB : Electronic Program Guide Board FRE : Front End (Tuner) HDD : Hard Disk Drive HDMI : High Deﬁnition Multimedia Interface IC : Integrated Circuit IDE : Integrated Drive Electronics IH : Interface Handler IIC : Inter IC Communication INT : Interrupt LED : Light Emitting Diode NVRAM : Non Volatile Random Access Memory OPC : Optimal Power Control PIO : Peripheral IO pin PSCAN : Progressive Scan RC : Remote Control S2B : Serial to Basic Engine SYS : System TOC : Table Of Contents UART : Universal Asynchronous Receiver Transmitter UDF : Universal Disc Format VIP : Video Input Processor VMIX : Video Matrix (Video switching)

Service Mode 2.3

Setup & Connection

Tools required

To enter Service Mode it is necessary to connect DVD 2 to a PC with a service cable. The required tools are:

- PC with com port (if no com port is available, use USB/COM converter part. no.

3375151)

- Service Cable ( part.no. 6278222 )

- HyperTerminal ( Windows Component)

Setup

The ﬁrst-time setup is described below. This is a one time only procedure.

1. Open PC or laptop (if no COM port is available, connect USB/COM Converter)

2. Run HyperTerminal (usually placed: Start/Programs/Accessories/Communications)

3. The ‘Connection description’ box appears on the screen

In the line ‘Name’ type ‘DVD2’ and choose an icon for the connection. Click OK. The following appears on the screen:

In the line ‘Connect using’ choose the COM port (if USB/COM converter is used, choose the ‘virtual COM port’ that represent the USB-converter) to be used. Click OK.

2.4 Service Mode

The following appears on the screen.

Use the following Port Settings: Bits per second 19200 Data bits 8 Parity None Stop bits 1 Flow control None Click OK to continue. The following window should appear on the screen.

Now the HyperTerminal is ready to use, but before going any further it would be wise to save the connection setup, in this way it will be easy to connect next time. This can be done in following way: Click ‘File’, Click ‘Save As.’ The ‘File Name’ is already suggested as ‘DVD2’, but the location in the line ‘Save in’ should be changed to a known location e.g. ‘Desktop’, for easy access.

Service Mode 2.5

Activation

1. Disconnect DVD 2 from the mains

2. Connect Service Cable from P1103 on PCB02 to COM port

3. Open HyperTerminal

4. Power on DVD 2 and conﬁrm the following ‘read out’ in the HyperTerminal window:

Factory Diagnostics and Service Software DVD Video Recorder (Sep 28 2006, 18:29:46)

Version :1388 Build :20060928_1821 Release :SG1_1 Buildtype :dev Baseline :SGP29atl#SG1_1_20050609_base Variant :sxc

DS:>

Usage

The commands that can be given are the numbers of the nuclei. A command must be terminated with an <ENTER> character from the control PC. When typing commands, the backspace key can be used to make corrections. Apart from this, the Up and Down arrows can be used to browse through previous commands. When non-supported commands are entered, the interface returns to the command prompt line DS:> E.g.

DS:> 1888 DS:>

If the command (the nucleus number) is recognised, the nucleus is executed. Result and output of an activated (and terminated) nucleus will be sent back to the control service PC. Example in case the command is correct:

DS:> 1200 120000: Hardware ID = 0x27 Test OK @

DS:>

Example in case there is an error in the communication:

DS:> 1100 110002: Communication with PCB01, Analog fails Error @

DS:>

2.6 Service Mode

ERROR handling

When a command is terminated by the user, and an error occurs in the communication, the results are returned from a diagnostic nucleus to the control/service PC.

The result looks as follows <number> : <string> [ Error] @

<number> is a 6-digit decimal number padded with leading zeros if its value is less than 6 digits. The ﬁrst four digits identify the generating nucleus (group and nucleus); the last two digits indicate the error number.

[ XX YY ZZ ] Error Code Nucleus Number Nucleus Group Number

For further speciﬁcations please refer to the enclosed appendix.

Cancelling Service Mode

To cancel Service Mode, disconnect DVD 2 from mains and wait 10 sec. before rebooting the system.

End User/Dealer script

The ‘End User/Dealer script interface’ gives a diagnosis on the DVD 2. During this mode, a number of hardware tests (nuclei) are automatically executed to check if the recorder is faulty. The diagnosis is simply a “FAIL” or “PASS” message. If the message “FAIL” appears on the display, there is apparently a failure in the recorder. If the message “PASS” appears, the nuclei in this mode have been executed successfully. There can be still a failure in the recorder because the nuclei in this mode do not cover the complete functionality of the recorder.

Before the product is returned to the customer this ‘End User/Dealer script’ test must be executed to ensure correct functionality of the recorder. If the test fails, continue to the fault ﬂow chart to locate the error. This test can be executed by:

1. Typing ‘script’ in the command promt line (see section fault ﬂow chart for further information)

or by

2. Pressing button ‘S6’ on back panel when connecting to the mains. The DVD Recorder is tested stand-alone: no other equipment than the DVD Recorder is needed.

Cancelling ‘End User/Dealer script’

To cancel ‘End User/Dealer’ script, disconnect DVD 2 from mains and wait 10 sec. before rebooting the system.

Fault ﬂow chart 3.1

Dealer test

Perform built-in dealer test:

- Unplug power cord

- Press and hold ‘play’ buton (S6)

- Connect to mains and release button after 2 sec.

PASS in display = No errors found FAIL xxxxxx = Error found in DVD 2

If the Dealer test fails in the test sequence, it will display an error code. Locate the error code and refer to the error list in enclosed appendix.

If it is not possible to locate the error code, and the DVD 2 is still faulty, continue with the fault ﬂow chart.

Fault ﬂow chart

No start up .......................................................................... 3.2

DVD 2 does not complete startup sequence ......................... 3.6

DVD 2 starts up but goes to standby .................................... 3.8

Fan error .............................................................................. 3.9

HDD playback check .......................................................... 3.10

DVD playback check .......................................................... 3.10

Manual recording with TSB (Time Shift Buffer) ................... 3.11

Manual HDD recording ...................................................... 3.12

No audio ........................................................................... 3.13

No picture ......................................................................... 3.15

3.2 Fault ﬂow chart

Conﬁrm the mains

supply is connected

and applied

OK?

Fault symptom: No start up No STBY. LED (normally red) No Display

Possible causes: Mains not supplied Blown fuse F1 on PCB04, Power Supply Missing voltages Defective PCBs Defective cables

Reconnect J2 on PCB04, Power Supply

Disconnect cable P1101 on PCB14,

Keyboard

Conﬁrm:

+3.3V Stby. on PCB04, J2 pin 5

+5V Stby. on PCB04, J2 pin 3

+12V Stby. on PCB04, J2 pin 1

OK?

Replace PCB04,

Power Supply

Disconnect J2 on PCB04, Power Supply

Conﬁrm:

+3.3V Stby. on PCB04, J2 pin 5

+5V Stby. on PCB04, J2 pin 3

+12V Stby. on PCB04, J2 pin 1

OK?

Conﬁrm:

+3.3V Stby. on PCB04, J2 pin 5

+5V Stby. on PCB04, J2 pin 3

+12V Stby. on PCB04, J2 pin 1

OK?

Replace fuse F1 on

PCB04 and connect

to mains

Does fuse F1 on

PCB04, Power Supply

blow again?

Fuse F1 on PCB04,

Power Supply

OK?

Replace/reconnect

mains cable

Replace PCB14,

Keyboard

Replace PCB03,

Display

Replace PCB01,

Analog

Reconnect P1101 on PCB14

Disconnect P1100 on PCB14, Keyboard

Conﬁrm:

+3.3V Stby. on PCB04, J2 pin 5

+5V Stby. on PCB04, J2 pin 3

+12V Stby. on PCB04, J2 pin 1

OK?

Replace PCB04,

Power Supply

Go to next

page

Yes

Fault ﬂow chart 3.3

From previous

page

Conﬁrm:

3.3V on PCB04, J1 pin 1, 2, 3, 4 5V on PCB04, J2 pin 9

-5V on PCB04, J1 pin 12

OK?

Replace PCB02,

Digital

Refer to ‘Adjustments’

when replacing

Replace PCB04,

Power Supply

Replace PCB10,

HDMI

Go to next

page

Yes

Disconnect J1 on PCB04, Power Supply

Conﬁrm:

3.3V on PCB04, J1 pin 1, 2, 3, 4 5V on PCB04, J2 pin 9

-5V on PCB04, J1 pin 12

OK?

Reconnect J1 on PCB04, Power Supply

Disconnect P1004 on PCB02, Digital

Conﬁrm:

3.3V on PCB04, J1 pin 1, 2, 3, 4 5V on PCB04, J2 pin 9

-5V on PCB04, J1 pin 12

OK?

3.4 Fault ﬂow chart

From previous

page

Start HyperTerminal

(Refer to Service Mode for use)

Is HyperTerm promt OK?

Replace PCB01,

Analog

HyperTerm OK?

Reconnect/Replace

cable W16

Replace PCB02,

Digital

HyperTerm OK?

Go to next

page

Yes

Conﬁrm:

3.3V Stby. on PCB01, P1932 pin 5 5V Stby. on PCB01, P1932 pin 3

12V Stby. on PCB01, P1932 pin 1

OK?

Conﬁrm:

3.3V on PCB03, P1500 pin 1, 2, 3, 4 5V on PCB02, P1500 pin 9

-5V on PCB02, P1500 pin 12

OK?

Replace PCB14,

Keyboard

HyperTerm OK?

Disconnect PCB10,

HDMI

HyperTerm OK?

Replace PCB10,

HDMI

Is DVD 2 OK?

Otherwise start at the

beginning with the

new PCB

Is DVD 2 OK?

Otherwise start at the

beginning with the

new PCB

Is DVD 2 OK?

Otherwise start at the

beginning with the

new PCB

Is DVD 2 OK?

Otherwise start at the

beginning with the

new PCB

Reconnect/Replace

cable W10

Fault ﬂow chart 3.5

From previous

page

Conﬁrm

communication with

PCB02, Digital by

typing:

DS:>1228 at prompt

OK?

Replace PCB02,

Digital

Refer to ‘Adjustments’

when replacing

Conﬁrm

communication with

ASP on PCB01,

Analog by typing:

DS:>1600 at prompt

OK?

Set slash by typing

‘DS:1217 11221’ at

prompt

Conﬁrm result by typing DS:>1218

OK?

Yes

Replace PCB02,

Digital

Refer to ‘Adjustments’

when replacing

Replace PCB01,

Analog

Conﬁrm ‘diversity

string’ by typing:

DS:>1229 at prompt.

Result must be a ‘128-

digit-decimal-number’

OK?

To set ‘diversity string’

please refer to

‘Adjustments’ Conﬁrm result by typing DS:>1208

OK?

Conﬁrm

‘SettingsDisplay’ by

typing:

DS:>1228 at prompt

OK?

Replace PCB02,

Digital

Refter to

‘Adjustments’ when

replacing

Replace PCB02,

Digital

Refer to ‘Adjustments’

when replacing

Conﬁrm IEEE unique

number by typing:

DS:>1208 at prompt

Result must be a ‘10-

digit-hexadecimal-

number’

OK?

Set IEEE unique

number by typing

DS:>1207 xxxxxxxxxx

at prompt. Conﬁrm

result by typing

DS:>1208

OK?

Conﬁrm ‘slash

version’ by typing: DS:>1218 at prompt. Slash version must be

‘11221’

OK?

Replace PCB02,

Digital

Refer to ‘Adjustments’

when replacing

3.6 Fault ﬂow chart

Conﬁrm:

+5V on

PCB04 J5 pin 4

+12V on PCB04 J5

pin 1

OK?

Fault symptom: DVD 2 does not complete startup sequence STBY. LED (red -> green) Display shows ➀ or ➁ ➀ ‘BUSY’ for about 45 sec., then ‘STARTING’ for about 15 sec., then ‘CLOCK’ ➁ ‘STARTING’ and HDD reboots for every 45 sec.

Possible causes: Defective DVD ‘DVD Drive’ Defective HDD Defective PCB

Replace DVD Drive

Start HyperTerminal

(Refer to

Service Mode for use)

Conﬁrm communication with DVD Drive by typing:

DS:>900 at prompt

Test OK?

Replace PCB04,

Power Supply

Replace DVD Drive

Yes

Conﬁrm ‘open/close’

function by typing: DS:>904 at prompt

(open)

DS:>905 at prompt

(close)

Test OK?

Replace HDD

(Check cables W11 &

W13 before replacing)

Refer to ‘Adjustments’

when replacing

Replace PCB10, HDMI

Conﬁrm communication with

PCB10, by typing:

DS:>1501 at prompt

Test OK?

Conﬁrm HDD

diagnostic test by

typing:

DS:>2105 at prompt

Test OK?

Perform an ‘image download’ from DVD

format disc, by typing:

DS:>2107 at prompt

Refer to ‘Adjustments’ for further

information

(Formatting a new HDD)

WARNING!: All recording data will be lost

Replace HDD

(Check cables W11 &

W13 before replacing)

Refer to ‘Adjustments’

when replacing

Conﬁrm

communication with

HDD by typing:

DS:>2100 at prompt

Test OK?

Replace PCB04,

Power Supply

Check HDD

Conﬁrm:

+5V on PCB04 J4

pin 4

+12V on PCB04 J4

pin 1

OK?

See next page

Fault ﬂow chart 3.7

Conﬁrm

communication with

FrontEnd (Tuner) on

PCB01, by typing:

DS:>2000 at prompt

Test OK?

Conﬁrm

communication with

ASP on PCB01 by

typing:

DS:>1600 at prompt

Test OK?

Conﬁrm

communication with

PCB02 by typing:

DS:>100 at prompt

Test OK?

Conﬁrm ‘slash version’

by typing:

DS:>1218 at prompt

Slash version must be

‘11221’

Test OK?

Conﬁrm IEEE unique

number by typing:

DS:>1208 at prompt

Result must be a ‘10-

digit-hexadecimal-

number’ Test OK?

Conﬁrm ‘diversity

string’ by typing:

DS:>1229 at prompt

Result must be a ‘128-

digit-decimal-number’

Test OK?

Conﬁrm

‘SettingsDisplay’ by

typing:

DS:>1228 at prompt

Test OK?

Replace PCB01,

Analog

Replace PCB01,

Analog

Replace PCB02,

Digital

Refer to

‘Adjustments’ when

replacing

Set slash by typing:

DS:>1217 11221 at

prompt

Conﬁrm result by

typing:

DS:>1218

Test OK?

Set IEEE unique

number by typing:

DS:>1207 xxxxxxxxxx

at prompt. Conﬁrm

result by typing:

DS:>1208

OK?

To set ‘diversity string’,

please refer to ‘Adjustments’

Conﬁrm result by

typing:

DS:>1208

Test OK?

Replace PCB02,

Digital

Refer to

‘Adjustments’ when

replacing

Replace PCB02,

Digital

Refer to ‘Adjustments’

when replacing

Replace PCB02,

Digital

Refer to ‘Adjustments’

when replacing

Replace PCB02,

Digital

Refer to ‘Adjustments’

when replacing

From previous

page

Yes

3.8 Fault ﬂow chart

Conﬁrm on PCB04,

Power Supply:

+5V on J4 pin 4

+12V on J4 pin 1

Fault symptom: DVD 2 starts up but goes to standby Stby. LED = Red Display shows ‘STARTING’ and the DVD 2 is locked! After a few minutes DVD 2 reboots and the sequence is repeated

Possible causes: Defective HDD Defective Power Supply

Replace HDD

(Check cables W11 &

W13 before replacing)

Refer to ‘Adjustments’

when replacing

Start HyperTerminal

(Refer to Service Mode

for use)

Conﬁrm

communication with

HDD by typing:

DS:>2100 at prompt

Replace PCB04,

Power Supply

Conﬁrm HDD

diagnostic test by

typing:

DS:>2105 at prompt

OK?

Yes

Perform an ‘image download’ from DVD

format disc, by typing:

DS:>2107 at prompt

Refer to ‘Adjustments’ for further

information

(Formatting a new HDD)

WARNING!: All recording Data will be lost

Replace HDD

(Check cables W11 &

W13 before replacing)

Refer to ‘Adjustments’

when replacing

Fault ﬂow chart 3.9

Is the Fan running

when DVD 2 is on?

Fault symptom: Fan error Fan continues running in standby Fan not running Fan always runs at high speed

Possible causes: Defective Fan Defective NTC on PCB03, Display Defective software

Is the Fan speed

normal?*

Replace Fan

Conﬁrm 5~12V on

PCB01 P1913

between pin 1 and

pin 2

OK?

Is DC level lower than

1.6V at PCB03 P1910 pin 8?

Yes

Verify that the

software version is the

latest available.

Refer to ‘Adjustments’

for readout

OK?

Update to latest

version. Software can

be downloaded at

Bang & Olufsen Retail

system under the

BeoWise section

Replace PCB01,

Analog

* Measuring made at 22 deg. celsius

Fan speed low (normal/switched on):

-5V PCB01 P1913 between pin 1 and pin 2

-1.6V or higher at PCB03 P1910 pin 8

Fan speed high (switched on):

-10~12V PCB01 P1913 between pin 1 and pin 2

- 1.6V or lower at PCB03 P1910 pin 8

Fan off (stby. only):

-1.9V or higher at PCB03 P1910 pin 8

Replace PCB03,

Display

Replace PCB01,

Analog

Conﬁrm that Fan stops

running approx. 15

sec. after DVD 2 is

switched off

Is DC level higher than

1.9V at PCB03 P1910 pin 8?

Wait 1-2 minutes and

measure again

(DC level should

increase)

Replace PCB03,

Display

Verify that the

software version is the

latest available.

Refer to ‘Adjustments’

for readout

OK?

Update to latest

version. Software can

be downloaded at

Bang & Olufsen Retail

system under the

BeoWise section

+ 49 hidden pages

Bang & Olufsen 4629 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual