PCI 56K MODEM
Users Manual
Version 1.0
MSP3880U Series
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Contents
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Preface ............................................................................. 4
Introduction ...................................................................... 5
Before You Begin ............................................................... 6
2.1 Minimum System Requirements ............................................... 6
2.2 Safety Precaution ................................................................... 7
2.3 Installation Notes ................................................................... 7
Setting Up Your Modem Card.............................................. 8
3.1 Installing the Modem Card ...................................................... 8
3.2 Connecting the Modem Card ................................................. 11
3.2.1 For MSP3880-U users .................................................................11
3.2.2 For MSP3880SP-U/V-U users .......................................................12
Installing the Modem Drivers .............................................. 14
4.1 For Windows® 95 ................................................................ 14
4.2 For Windows® 98 ................................................................ 17
4.3 For Windows NT® 4.0 .......................................................... 19
Testing the Modem Card & Setting the Country ................... 20
5.1 Windows® 95/98 ................................................................ 20
5.1.1 Testing the modem ...............................................................20
5.1.2 Setting the Country ...............................................................23
5.2 Windows NT® 4.0 ............................................................... 24
5.2.1 Testing the modem ...............................................................24
5.2.2 Setting the Country ...............................................................24
Deinstalling the Modem Card ............................................. 25
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P/N: 040-512373-101
Frequently Asked Questions ............................................. 26
Troubleshooting Guide .................................................... 32
Technical Specifications ................................................... 35
TAD Connection ............................................................ 37
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Preface
This manual gives you a step-by-step guide of the following:
1. Installation of your modem card to your computer
2. Connection to the phone line for internet
3. Installation of modem drivers required to run the modem
4. Testing of the modem and setting the country
5. Deinstalling the Modem Cards drivers
To help you clear your doubts and possible problems you may face when using
your modem, we include the sections - Frequently Asked Questions (FAQ) and
Troubleshooting Guide. These sections will provide the answers to some of the
commonly asked questions on your modem as well as guide you along to solve
problems that you may encounter.
For further technical details on your card, you may refer to the ReadMe.txt file
found in your MSP3880U Installation CD.
This manual covers the models MSP3880SP-U, MSP3880V-U and MSP3880-U.
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Introduction
Congratulations on your purchase of the 56K PCI Modem!
With the 56K PCI Modem alone, you can perform a comprehensive range of modem-
related functions including data communications, sending and receiving of faxes.
Depending on the model that you have bought, you can also do telephone/speakerphone
operations.
The intensive demands of todays Internet applications will no longer be a bottleneck.
Using the 56K PCI Modem, you can now download graphic intensive web pages, high
bandwidth audio and video files as well as large file size software programs at speeds of
up to 56Kbps.
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2.1 Minimum System Requirements
• IBM PC-based computer with Pentium
®
200 MMX processor
• PCI Bus slot
• 16MB RAM
• 10MB hard disk space (system files and modem drivers only)
• CD-ROM drive
• Windows
®
95/98 / NT® 4.0
Before You Begin
This chapter contains information that your need to know before installing your
modem card. They are the basic system requirements needed for your modem card to
run, the safety rules to follow, as well as the installation guidelines.
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Chapter 2 Before You Begin
2.2 Safety Precaution
• Do not remove your card from its protective bag until you are ready to
install it.
• Always try to hold your card by its edges. Avoid touching any electronic
components on your card.
• Static electricity can cause permanent damage to your card. To prevent
such a damage, you must ground yourself during the installation:
» Use a grounding strap - a coiled wire with a clip at one end and an
elastic strap at the other. Wear the strap around your wrist and attach
the clip to any non-painted metal surface of your computer chassis.
» If you do not have a grounding strap, touch any non-painted surface
of your computer chassis before you begin installation, and again
every minute or so until the installation is completed.
2.3 Installation Notes
• Computers vary in configuration, appearance and layout. Therefore, the
installation procedures in this manual apply generally and you should
compare the illustrations here with your computer.
• A Philips screwdriver is required.
• The documentation for your computer should come in handy during the
installation. Have it ready with you.
• If you have an existing non Plug-and-Play modem installed in your computer,
you must first un-install its modem drivers before you remove the card.
Refer to the documentation of your existing modem for details.
If your existing modem is Plug-and-Play, you may proceed to install your
new modem.
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3.1 Installing the Modem Card
You need to remove any existing modem installed in your computer.
If your modem is non Plug-and-Play, you need to un-install its
modem drivers before you remove it. Check your existing modem
documentation for details on this.
Power off your computer and any connected devices before installing
your modem!
¶ Remove the cover of your
computer.
Setting Up Your Modem Card
This chapter contains information on how to install the modem card and the
telephone line to your computer.
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Chapter 3 Setting Up the Modem Card
· Select an available PCI
Bus slot and remove its
cover plate. Keep the
mounting screw to
secure your card later.
¸ Align your card with
the selected PCI Bus
slot and firmly push it
into the slot. If the card
does not slide in, do
not force it. Make sure
that the card is lined up
properly and try again.
Cover Plate
PCI Bus Slot
Mounting Screw
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Chapter 3 Setting Up the Modem Card
¹ Secure your card to your
computer chassis with the
mounting screw.
º Replace the cover of your
computer.
For MSP3880V-U/SP-U users:
You may use a TAD cable to
internally connect the modem
card and your compatible
sound card. With this
connection, all devices (e.g.
microphone, speakers) are to be
connected to your sound card
for voice recording and
speakerphone. Refer to
Appendix D - TAD Connection of
this Users Manual for details.
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Chapter 3 Setting Up the Modem Card
3.2 Connecting the Modem Card
3.2.1 For MSP3880-U users
¶ Connect a telephone set to the modem card.
(This optional connection eliminates the need to switch between your telephone set
and your modem card if they are sharing the same telephone wall socket)
· Connect one end of the telephone extension cord to the modem card and
the other end to the telephone wall socket.
This completes the setting up of your modem. Please proceed to the next chapter
to install your modem drivers.
LINE - to Telephone
Wall Socket
PHONE - from
Telephone set
Telephone
set
Telephone
Wall Socket
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Chapter 3 Setting Up the Modem Card
3.2.2 For MSP3880SP-U/V-U users
Audio cable
Telephone
extension
cord
¶ Connect a telephone set to the modem card.
(This optional connection eliminates the need to switch between your telephone set
and your modem card if they are sharing the same telephone wall socket)
· Connect one end of the telephone extension cord to the modem card and
the other end to the telephone wall socket.
¸ Connect a microphone to your modem card.
(This optional connection allows you to speak over the microphone during
speakerphone conversations)
¹ Connect your active speakers/headphone to your modem card.
This connection is required to receive sound output from your modem card. Before
you make use of this LINE-OUT jack, you need to run the Set Audio Output Utility
to configure your modems sound output from Buzzer to Line-Out option.
Telephone
set
Telephone
Wall Socket
Speakers,
Headphone
or Sound
card
Microphone
LINE – to Telephone Wall Socket
PHONE – from Telephone set
MIC IN – to Microphone
†
LINE-OUT
†
†
Available on MSP3880SP-U
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Chapter 3 Setting Up the Modem Card
i) From the Windows taskbar, click Start > Run.
ii) In the text box, type C:\Windows\setaudio.exe. Click OK.
iii) From the dialog prompt, select Line-Out.
To configure back to buzzer, run the same utility again and click the Buzzer option.
º Alternatively, if you have a sound card (with speakers attached), you may
want to externally connect an audio cable from this LINE-OUT jack of
your modem card to the LINE-IN jack of your sound card.
This connection is required if you want to do voice playback.
For voice recording, the microphone must be connected to the MIC-IN
Jack of your compatible sound card.
Instead of using the audio cable, you may also use a TAD cable to
internally connect your modem card and your compatible sound card
as described in Appendix D - TAD Connection. For this connection,
all devices (e.g. microphone, speakers) are to be connected to your
sound card, regardless of voice recording or speakerphone.
This completes the setting up of your modem. Please proceed to the next chapter
to install your modem drivers.
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4.1 For Windows® 95
(The following screen shots are based on the MSP3880-U card)
Power on your computer to start Windows® 95. Windows® 95 will detect the
newly installed modem and an Update Device Driver Wizard window will
appear.
Installing the Modem Drivers
This chapter contains information on how to install the modem drivers under
Windows® 95/98 and Windows NT® 4.0.
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Place your Installation CD into your
CD-ROM drive.
Click Next.
1
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Chapter 4 Installing the Modem Drivers
Windows® 95 will now prompt you that the modem drivers have been found.
Click Finish to
continue with the
installation.
2
When system
prompts for the
Installation CD,
click OK.
3
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Chapter 4 Installing the Modem Drivers
Type D:\ in the text box
(if D is not the letter of
your CD-ROM drive,
substitute with the
appropriate letter) and
click OK.
The Copying Files... window will appear.
4
Restart your system, if prompted.
This completes the installation of the modem drivers in Windows® 95. Proceed
to the next chapter to test your modem.
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Chapter 4 Installing the Modem Drivers
4.2 For Windows® 98
(The following screen shots are based on the MSP3880-U card)
Power on your computer to start Windows® 98. Windows® 98 will detect the
newly-installed modem and an Add New Hardware Wizard window will appear.
The next window prompt will ask for your modem drivers.
Place your Installation CD into
the CD-ROM drive.
Click Next.
1
Click the option Search for the
best driver for your device
(Recommended).
Click Next.
2
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Chapter 4 Installing the Modem Drivers
The following window will prompt for the source of your drivers.
Windows will prompt that it has located the driver.
To complete the drivers installation, click Finish and restart your system, if
prompted.
This completes the installation of the modem drivers in Windows® 98. Proceed
to the next chapter to test your modem.
Click the option CD-ROM drive.
Click Next.
3
Click Next to proceed with the
installation.
4
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Chapter 4 Installing the Modem Drivers
4.3 For Windows NT® 4.0
1. Start Windows NT®.
2. Place your Installation CD into the CD-ROM drive.
3. From the Windows taskbar, click Start > Run... .
4. In the Run text box, type "D:\Winnt40\*\setup.exe"
(Assuming your CD-ROM drive is D. If not, substitute drive letter accordingly)
* For users of MSP3880SP-U, type SP-U
For users of MSP3880V-U, type V- U
For users of MSP3880-U, type U
Click OK.
5. Follow any on-screen instructions to complete the software installation.
This completes the installation of the modem drivers in Windows NT® 4.0. Please
proceed to the next chapter to test your modem.
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The testing procedures and setting the country for MSP3880 U series
in Windows 95® and 98 are exactly the same. The following
illustrations are based on the model MSP3880-U , in the Windows
®
98 environment.
5.1 Windows® 95/98
5.1.1 Testing the modem
Testing the Modem Card & Setting the
Country
This chapter contains information on how to test your modem card in
Windows® 95/98 & Windows NT® 4.0.
1
From the Windows taskbar, click
Start > Settings > Control Panel.
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Chapter 5 Testing the Modem Card
2
Double-click the Modems icon.
You will see the MSP3880 modem listed.
3
Click on the Diagnostics tab.
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Chapter 5 Testing the Modem Card
Select the COM Port that your
modem is connected to.
Click More Info...
4
(The Port Information shown
here may differ from what you
see on your computer. It is
determined by the COM Port
which you connect your
modem to)
Click OK.
5
The More Info... window
will appear, showing a list
of AT commands. This
indicates a successfully-
installed modem.
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Chapter 5 Testing the Modem Card
If your modem is not installed properly, the set of AT commands will not be
listed. You may also be prompted by an error message, stating that it was unable
to open the COM Port. If this happens, refer to the Appendix B - Troubleshooting
Guide While testing the modem, the system gave an error message stating
that it was unable to open the COM Port.
5.1.2 Setting the Country
If you are using the modem card outside the United States, ensure that the country
setting is correct for your location. In some cases, the country is set to match the
Operating System selected and re-selection is required to match your exact location. To
check the current setting, follow the steps:
1. From the desktop, right-click on the My Computer icon and select
Properties.
2. Click the Device Manager tab and double-click on Modem.
3. Select your product model and click Properties.
4. Click the Country Select tab. The current country setting used is marked
with an asterisk. Change it to the country that you are currently in if it is set
incorrectly.
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Chapter 5 Testing the Modem Card
5.2.2 Setting the Country
1. From the Windows taskbar, click Start> Settings>Control Panel.
2. Double-click on the HSF Modem Country Select icon.
3. If the current country setting is incorrect, change it to the country that you
are currently in.
5.2 Windows NT® 4.0
5.2.1 Testing the modem
1. From the Windows taskbar, click Start > Programs > Accessories >
HyperTerminal > HyperTerminal.
2. Key in the required information prompted by the dialog boxes.
3. Click OK after entering any telephone number in the dialog box.
4. At the next dialog prompt, click Cancel.
5. Type "AT" and press Enter. You should see a response, OK.
6. Your modem is now ready to run.
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Deinstalling the Modem Card
From the Control Panel, double-click Add/Remove Programs. Select MSP3880-
U 56K Modem and then click the Add/Remove... button. Select MSP3880-U
56K Modem Files if it is in the list and then click the Add/Remove... button.
MSP3880-U, MSP3880V-U or MSP3880SP-U will be displayed depending on
the modem card installed.
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This section provides the answers to some of the commonly
asked questions on your modem.
Frequently Asked Questions
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How do I identify MSP3880 modem and its driver version ?
The model of your card is printed on the serial number label located at the rear
of the modem card. To get the driver version, you can also issue an ATI3
command using any telephony Data terminal application.
What is V.90 ?
V.90 is a new standard approved by the International Telecommunication Union
for "56K" analog modems. It is a compromise officially reached between the
two competing standards - X2 (from 3COM/USR) and K56Flex (from
Rockwell/Lucent).
What resources does MSP3880 use ?
Depending on system, the resources used is either IRQ9, IRQ10 or IRQ11
for systems that have two COM ports. If the system has only one COM port,
IRQ3 may be used.
What is TAD ? (for MSP3880V-U/SP-U)
TAD stands for Telephone Answering Device. Most modems and sound cards
nowadays come with a built-in TAD connector. Reasons are as follow:
1. It establishes a link between the modem card and sound card internally.
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Appendix A Frequently Asked Questions
2. It allows the user to leave the microphone connection on the sound card,
while the same microphone can be used during speakerphone conversation.
3. It allows the user to leave the speakers connection on the sound card, while
the same speakers can be used for any modem audio output. (see ReadMe.txt
file for the Pin configurations)
What is speakerphone feature ? (for MSP3880SP-U)
During phone conversations, modem speakerphone feature allows you to speak
over the microphone and receives from the speakers.
How do I use the modem speakerphone ? (for MSP3880SP-U)
To use the speakerphone feature, make sure that you have installed, connected
and tested your card as described in Chapter 3, 4 and 5 respectively. Then
run the Communications Application bundled in your MSP3880 Installation
CD to use the speakerphone.
Do MSP3880V-U and MDP3880SP-U have full-duplex feature ?
Full duplex is the ability to record and playback audio at the same time.
MSP3880V-U and MSP3880SP-U are able to do this while maintaining full
16-bit 48KHz quality.
Will MSP3880 work on all motherboards?
Yes, if the motherboard has at least one free PCI slot and meets the minimum
system requirements.
What is the maximum speed that MSP3880 supports and whose
solution is this card using?
The MSP3880 modem supports up to 56kbps. It is also backward compatible
with most of the old standards. The MSP3880 uses Rockwell SoftK56 chipset
solution.
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Appendix A Frequently Asked Questions
Is this modem upgradable to ITU V.90 56k standard?
This is a V.90 ready modem. You may also visit our website to get the latest
updates on the release timing for the updated drivers.
Where can I get the updated driver for my modem?
You can visit our website for any updated drivers.
How to initialize the modem?
The following modem command is used to initialize the modem in the
terminal emulation mode such as in Windows® 95 Hyperterminal application.
AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W0
I do not have any application and needs to do some faxing. How do
I install fax in Windows® 98?
If you are in the US, go to directory
D:\Tools\oldwin95\message\us (in your Windows® 98 installation CD)
For other countries, go to
D:\Tools\oldwin95\message\intl (in your Windows® 98 installation
CD)
(Assuming your CD-ROM drive is D. Else substitute the drive letter accordingly)
i) Run wms.exe under the directory to install Microsoft Messaging.
ii) Next run awfax.exe under the same directory to install Microsoft Fax.
For further information on Microsoft Messaging and Microsoft Fax, read wms-
fax.txt (from the same directory) in your Windows® 98 CD.
What games does MSP3880 support?
It can support almost all PC titles.
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Appendix A Frequently Asked Questions
What do TAPI and Non-TAPI communication applications mean?
Generally, TAPI refers to true 32-bit communication applications. They do
not access the COM ports directly but through an Interface known as TAPI
system of Windows (Not Windows 3.1x).
Non-TAPI applications are also referred to as 16-bit communication
applications. They access the COM ports directly. Windows® 95/98 supports
both TAPI and Non-TAPI communication applications.
I am using my system with the card in another country. Is there any
settings that need to be changed ?
Yes. You need to ensure that the country setting for your modem card is
correct for your location. Carry out the following steps:
Windows 95/98
i) From the desktop, right-click on the My Computer icon and select
Properties.
ii) Click the Device Manager tab and double-click on Modem.
iii) Select your product model and click Properties.
iv) Click the Country Select tab. The current country setting is marked
with an asterisk. Change it to the country that you are currently in if it is
set incorrectly.
Windows NT4.0
i) From the Windows taskbar, click Start > Settings > Control Panel.
ii) Double-click on the HCF Modem Country Select icon.
iii) Select your current local country.
How do I know that my modem is V.90 ready ?
Windows 95/98
i) From the Windows taskbar, click Start > Settings > Control Panel.
ii) Double-click on the Modem icon.
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Appendix A Frequently Asked Questions
iii) Click the Diagnostic tab and select your product model.
iv) Click More Info... option and you will see ATI 3 displaying a string
similar as follow: SoftK56V90_V_B2.1_V2.07.01 (showing that the V.90
is supported and ready).
Windows NT4.0
i) From Windows taskbar, click Start > Programs > Accessories >
HyperTerminal > HyperTermnial.
ii) Key in the required information prompted by the dialogue boxes.
iii) Click OK after entering any telephone number in the dialogue box.
iv) At the next dialogue box prompt, click Cancel.
v) Type ATI 3 and press Enter.
vi) You will see ATI 3 displaying a string similar as follow:
SoftK56V90_V_B2.1_V2.07.01 (showing that the V.90 is supported and
ready).
How do I see the resources listings ?
Windows 95/98
i) From the Windows taskbar, click Start > Settings > Control Panel.
ii) Double-click the Modems icon.
iii) Click the Diagnostics tab. Select your product model and click More
Info... option.
The IRQ (Interrupt) and memory range (Address) used by the modem will
be listed.
Windows NT4.0
Not applicable.
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Appendix A Frequently Asked Questions
Why is the default maximum speed in the Device Manager Properties
for MSP3880 showing 115200 ?
It is referring to the DTE speed which is the speed of data transfer between
Computer and Modem. This however will not have any effect on the maximum
speed for DCE, which is the speed of data transfer between Modem to ISP or
remote party.
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This section provides a step-by-step solutions to problems
that you may encounter when using your modem.
Troubleshooting Guide
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This modem is set to V.90. But why am I getting slow connections to
my ISP ?
The majority of the telephone lines and ISP are already supporting V.90
connections. However, like all data connection, the connection is sensitive to
the amount of noise present in the phone line. Hence, only very "clean" phone
line can get high connection rate or throughput. You may want to check with
your telephone service provider.
The modem hangs up when an incoming call is received.
Disable the Call Waiting function for the Online Service, Internet Connection
and/or communications software you are using.
When I tried to dial out, the system gave me an error message "No
Dial Tone".
Check the Telephone Cable connection. If necessary, plug out and reconnect
the Telephone Cable. You may have other telephony application running. Please
use one telephony application at any one time.
There are incomprehensible characters appearing on the screen.
The data, parity and stop bit settings are incorrect. Try using the default
values or check with your ISP.
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Appendix B Troubleshooting
Why does my modem always connect at 33.6Kbps and not 56Kbps or
V.90 ?
Check with your Internet Service Provider (ISP) to ensure that they support
56Kbps or V.90 connections. You must also make sure that your card is using
the 56Kbps driver. For modems with Country Selection feature, please ensure
that the modem is set to your local country. To set the country select feature,
see Appendix A - "I am using my system with the card in another
country. Is there any setting that need to be changed ?"
My system does not detect the modem card when I boot up for the
first time.
Windows 95/98
Make sure that your card is fully inserted into the PCI Bus slot. However, if
you are sure that the card has been properly installed, do the following:
i) From the Windows taskbar, click Start > Settings > Control Panel.
ii) Double-click the System icon.
iii) Click the Device Manager tab.
iv) Check whether there is any yellow exclamation mark (error) on the Modem/
Sound, video and game controllers devices. If yes, select the device, click
Remove and OK. Re-install the drivers.
v) If the system still cannot detect the modem, you may wish to try using a
different PCI slot instead.
Windows NT4.0
Not applicable.
I have done a diagnostics test of my modem and there is nothing
wrong with it. However, when I use a communications software,
there seems to be an error. Why?
Try to use a different telephony application such as Microsoft Fax to fax a
document. If the sending of a fax is successful, then the fax function of your
modem is working fine.
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Appendix B Troubleshooting
Try to use Hyperterminal to dial up to a BBS. If the connection is successful,
then the data function of your modem is working fine. Try exiting the
communications software and running it again.
You may try to install new version of communication software that supports
higher interrupts.
I have done the Diagnostic test. However, the system gave an error
message that the system is unable to open the COM Port.
Windows 95/98
Make sure that you have closed all communication software (e.g. Hyperterminal,
Dial-up Networking, etc.) when you are doing the diagnostics test.
However, if there is no communications software running, do the following:
i) From the Windows taskbar, click Start > Settings > Control Panel.
ii) Double-click the System icon.
iii) Click the Device Manager tab.
iv) Check whether there is any yellow exclamation mark on the modem device.
If yes, remove the modem device and re-install the modem drivers.
Windows NT4.0
Not applicable.
Why isn't there any sound from the speakers ?
Go through the following steps:
i) Make sure that the connections from your speakers to your computer are
as described in the User Manual.
ii) If your speakers are active (amplified) speakers (with built in power supply
and amplifier), make sure that it is put to "ON". Passive speakers (without
built in power supply and amplifier) can only be used with an external
amplifier.
iii) Power from the Mains to your speakers are properly connected and powered
ON.
You should be able to hear audio output from your speakers now.
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Modem Standards
V.90, K56Flex
V.34+, V.34, V.32bis, V.32, V.22bis, V.22, V.21
Bell 212A, Bell 103
Modem Data Rates
56Kbps (download speed from Internet Service Provider)
33.6Kbps 300bps
Data Throughput
Up to 115.2Kbps (with compression) and 57.6Kbps (without compression)
Error Correction
V.42 LAP-M and MNP2-4
Data Compression
V.42bis and MNP5
Fax Modulations
V.17, V.29, V.27ter, V21 Channel 2 Class 1 and Group 3 Protocol
Technical Specifications
This chapter contains the technical specifications of your card. The information may be
more useful for technically inclined users.
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Appendix C Technical Specifications
H.324 Video Ready
V.80, V.8bis
Rockwell VRPI
PCI Interface
PCI 2.1 Interface
PCI Plug and Play
PCI Power Management (Wake-Up on Ring through PCI PME# support*)
* only if your system supports ACPI Power Management
The product specifications herein are subject to change without prior
notifications.
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(for MSP3880SP-U/V-U models)
TAD Connection
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* Microphone and Line-out jacks are available on MSP3880SP-U only. When the
Line-Out of the modem is connected to the Line-In of the sound card with an
audio cable, it serves the same purpose as the TAD connection.
** TAD (on your modem card)
T AD (on your sound card)
This is a Microphone input cum Line-
Out output connector for use with a
compatible sound card. When
connected, it serves as an audio
communication channel between the
sound card and modem card
Compatible TAD connector
on the motherboard or
sound card
WALL JACK
TAD Cable
W ake-up ring
(Optional)
* MICROPHONE
* LINE-OUT
Pin 1
Pin 1
Mod em TAD P I N Conf i gura tion
PIN 1
LINE-OUT to Sound Card
PIN 2
Ground
PIN 3
Not Used
PIN 4
MIC-IN from Sound Card
This is a
"Wakeup on Ring"
connector for use with
systems that support
power management function.
This connector is usually not
used.
TELEPHONE JACK
Microphone or Speakers/headphones connections must be
connected at the SOUND CARD if you are using TAD connection
or an audio cable.
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Appendix D TAD Connection
** TAD connector is available on MSP3880V-U and MSP3880SP-U only. It serves
as an internal interfacing connection between the sound card and modem card.
It allows the microphone's and speakers' (Line-Out) connection to remain on the
sound card even if speakerphone conversation is used.
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