Aztech MSP2980 Troubleshooting Guide

Troubleshooting Guide

(You may print out the entire section for your easy reference)

Q1: This modem is set to V.90, but why am I getting slow connections to my

ISP?

A1: The majority of telephone lines and ISPs are already supporting V.90

connections. However, like all data connection, the connection is sensitive to
the amount of noise present in the phone line.

Hence, only very “clean” phone line can get high connection rate or
throughput. You may want to check with your telephone provider.

Q2: The modem hangs up when an incoming call is received. Why?

A2: Disable the Call Waiting function for the Online Service, Internet Connection

and/or communications software you are using.

Q3: When I tried to dial out, the system gave me an error message “No Dial

Tone”. Why?

A3: Check your Telephone Cable connection. If necessary, plug out the Telephone

Cable and reconnect the cable.

To check if it is due to a faulty telephone extension cable that you are using,
connect the cable to a Telephone set. Listen to the handset dial tone. If there is
no dial tone, there is most probably some problem with your telephone
extension cable.

Q4: There are incomprehensible characters appearing on the screen. Why?

A4: The data, parity and stop bit settings are incorrect. Try using the default values

or check with your ISP.

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Q5: My system does not detect the modem card when I boot up for the first

time. Why?

A5: Make sure that your card is fully inserted into the PCI-Bus slot. However, if

you are sure that the card has been properly installed, do the following:

For Windows® 98 SE / Windows® Me

1. From your Windows desktop, right-click on My Computer icon and click
Properties.

2. Click on the Device Manager tab.

3. Double-click on the Modem device. You should see the PCI Soft Voice
SoftRing Modem with SmartSP is being listed.

4. If you see a yellow exclamation mark besides PCI Soft Voice SoftRing

Modem with SmartSP, it means that your driver is not installed
successfully. Click on the device and click Remove.
Click on Refresh and install your driver again (please refer to Modem
Driver Installation in the Easy Start Guide).

For Windows® 2000 / Windows® XP / Windows® Vista

1. From your Windows desktop, right-click on My Computer icon and click

Properties.

2. Click on the Hardware tab and then click Device Manager.

3. Double-click on the Modem device. You should see the PCI Soft Voice
SoftRing Modem with SmartSP is being listed.

4. If you see a yellow exclamation mark besides PCI Soft Voice SoftRing

Modem with SmartSP, it means that your driver is not installed
successfully. Right-click on the device and then uninstall the modem.

Restart the system and then install your modem driver again (please refer to
Modem Driver Installation in the Easy Start Guide).

However, if the system still cannot detect the modem, you may wish to try
using a different PCI-Bus slot instead.

Q6: I have done a diagnostics test of my modem and there is nothing wrong

with it. However, when I use the communication software, there seems to
be an error. Why?

A6: Try to use a different telephony application like Microsoft Fax to fax a

document. If the sending of a fax is successful, then the fax function of your
modem is working fine.

Try to use Hyperterminal or use a free software terminal emulator (such as
Tera Term) to dial up to the ISP. If the connection is successful, then the data
function of your modem is working fine.
Try exiting the communications software and running it again.

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