Aztech MSP2950(W) User Manual

Frequently Asked Questions

(You may print out the entire section for your easy reference)

Q1: How do I know the model of my modem?

A1: The model of your card is printed on a label at the bottom of the modem.

Q2: What is V.90?

A2: V.90 is a standard approved by the International Telecommunication Union

for "56K" analog modems. It is a compromise officially reached between the
two competing standards - X2 (from 3COM/USR) and K56Flex (from
Rockwell/Lucent).

Q3: What is V.92?

A3: V.92 is a newly-adopted standard approved by the International

Telecommunication Union for “56K” analog modems. It offers many
advantages over the older V.90 standard. The notable advantages over V.90
include faster connection, file transfer, upload speeds and the ability to receive
a voice call while online (when this service is offered by your ISP).

Q4: How do I know that this modem is V.92 ready?

A4: 1. From your Windows taskbar, go to Control Panel (for Windows® XP:

Start > Control Panel; for Windows® 98 / 98 SE / Me / 2000: Start >
Settings > Control Panel).

2. There is a V.92 icon in the Control Panel.

Please refer to the Modem Settings and V.92 features and Settings in the

Installation CD under the \Manuals folder.

Q5: What is the maximum speed that my modem supports?

A5: The PCI 56K Soft Modem supports up to 56kbps. It is also backward

compatible with most of the old standards.

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Q6: I do not have any application and needs to do some faxing. How do I

install fax in Windows® 98 / 98 SE?

A6: If you are in the US, go to directory \Tools\oldwin95\message\us on your

Windows® 98 / 98 SE CD-ROM.
For other countries, go to directory \Tools\oldwin95\message\intl on your
Windows® 98 / 98 SE CD-ROM.

i) From the directory, double-click wms.exe to install Microsoft Messaging.

ii) From the same directory, double-click awfax.exe to install Microsoft Fax.

For further information on Microsoft Messaging and Microsoft Fax, read

wms-fax.txt (from the same directory) on your Windows® 98 / 98 SE CD-

ROM.

Q7: What do TAPI and Non-TAPI communication applications mean?

A7: Generally, TAPI refers to true 32-bit communication applications. They do not

access the COM ports directly but through an Interface known as TAPI system
of Windows (Not Windows® 3.1x).

Non-TAPI applications are also referred to as 16-bit communication
applications. They access the COM ports directly. Windows® 98 / 98 SE
supports both TAPI and Non-TAPI communication applications.

Q8: How do I know if the modem driver has been installed successfully?

A8: For Windows® Me / Windows® 98 / 98 SE

1. From your Windows taskbar, click Start > Settings > Control Panel.
Double-click on the Modems icon.

2. You will see the Smart Link 56K Voice Modem listed. Click on
Diagnostics tab.

3. Select the COM Port that your modem is connected to and click More

Info... The More Info... window will appear, showing a list of AT

commands. This indicates a successfully installed modem. Click OK to
close.

If your modem is not installed properly, a set of AT commands will not be
listed. You may also be prompted by an error message, stating that it was
unable to open the COM Port. If this happens, refer to the section “While

testing the modem, the system gave an error message stating that it was
unable to open the COM Port” in the Troubleshooting Guide.

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