Smoke Machine & DMX Problem Shooting
If you happen to encounter any problems while using this smoke machine, we recommend checking this
troubleshooting section to see if a solution can be found. If none of the suggested solutions included below
solve your particular problem, please contact your local retailer for further advice.
This troubleshooting section includes all of the most common possible issues and is not a complete list of
every possible fault, defect, and their subsequent solution. This section is generally focussed on solving
problems regarding smoke machines and DMX related issues. Some of the included problems, causes, and
solutions may not apply to your situation since product specifications can differ.
Problem Possible Cause Solution
The smoke machine is
not switching on
Blown fuse Check that the fuse is not blown. If it is, replace
it with a new fuse of the same rating and type.
Power cable not plugged in Make sure that the power cable is securely
plugged into the rear of the device and into a
mains power socket.
The smoke machine is
not responding to DMX
signals
Incorrect DMX start address Make sure that the correct DMX start address is
selected via the fitted display menu.
DMX controller is set to
‘blackout’
Make sure that the ‘blackout’ function of the
DMX controller is switched off.
The polarity switch of the
DMX controller is not
correctly set
Try flipping the DMX controller polarity switch.
Smoke machine not
responding. No DMX signal
indication
Test the connected XLR cables and replace
them if needed.
The smoke machine is
not producing smoke
The smoke machine is still
warming up
If the smoke fluid tank is lit up by the red LED,
the machine is still warming up.
Smoke fluid tank empty If the operation of the pump can be heard but no
smoke is being produced, then the smoke fluid
tank may be empty. Check the level and, if
necessary, refill the tank.
Smoke machine is clogged If the smoke output level is very low or only very
weak puffs of smoke are being produced, then it
may be that the internal fluid circuit is clogged.
Thermal overload circuit
activated
In the event of a technical defect that prevents
the heating element from warming up (normally
the internal digital thermostat regulates the
heating element), it may be that the thermal
overload circuit has been activated, stopping
power reaching the heating element. The circuit
can only be checked and reset by a technician
by pressing the internal reset button.
The user must not open the housing of the
machine to make any repairs or modifications.
If the machine has developed a serious defect,
resetting the thermal overload circuit before any
issue is fixed can cause serious damage and/or
injury!
The machine is
producing small puffs
of smoke when no
command has been
given
Machine is cooling down If the machine has just been switched off, then it
can sometimes continue to produce small puffs
of smoke while the system cools down.
Machine is warming up If the machine has just been switched on, it can
sometimes produce small puffs of smoke while
the system warms up.
The DMX signal is
intermittent and the
Broken/defective cables Test all connected DMX cables and replace any
broken or defective cables if necessary.
The information included in this user manual is subject to change at any time and without notification:
Version: 1.0 Date and author initials: 26-09-2022 RV