DMX-Lighting Problem Shooting
If you happen to encounter any problems while using this unit, we recommend checking this troubleshooting
section to see if a solution can be found. If none of the suggested solutions included below solve your
particular problem, please contact your local retailer for further advice.
This troubleshooting section includes all of the most common possible issues and is not a complete list of
every possible fault, defect, and their subsequent solution. This section is generally focussed on solving
problems regarding DMX lighting. Some of the included problems, causes, and solutions may not apply to
your situation since product specifications can differ.
Problem Possible Cause Solution
The unit is not switching on Blown fuse Check that the fuse is not blown.
If it is, replace it with a new fuse
of the same rating and type.
Power cable not plugged in Make sure that the power cable is
securely plugged into the rear of
the device and into a mains
power socket.
The unit is not responding to
DMX signals
Incorrect DMX start address Make sure that the correct DMX
start address is set
DMX controller set to ‘blackout’ Make sure that the ‘blackout’
function of the DMX controller is
switched off.
The polarity switch of the DMX
controller is not correctly set
Try flipping the DMX controller
polarity switch.
Unit not responding. No DMX
signal indication
Test the connected cables and
replace them if needed.
The unit is not responding to
sound/music
Incorrect operating mode Check that the correct (sound
controlled) operating mode is
activated.
Microphone sensitivity level set
too low
Check the microphone sensitivity
level and increase the value if
necessary.
Speaker is too far away, or not
enough lower frequencies (bass)
Place the unit closer to the
speaker (or vice versa) and/or
enhance lower frequency
reproduction of the sound
system. The built-in microphone
is not triggered by higher
frequencies.
The light projection is
minimal/weak
Dirty or dusty optics Clean the lens and/or other optics
of the unit
Dimmer is not fully open Check that the dimmers of the
spots and/or the master dimmers
are fully open.
The DMX signal is intermittent
and some units are blinking or
acting strangely
Broken/defective cables Test all connected DMX cables
and replace any broken or
defective cables if necessary.
Power interference on DMX
signal
Avoid installing power cables
parallel to DMX signal cables.
No DMX terminator End the DMX circuit with a DMX
terminator.
Signal loss or DMX circuit
malfunction
End the DMX circuit with a DMX
terminator or connect a booster
after every 32 fixtures in the
circuit.
The unit is performing jerking Movement is programmed at too When the moving head is set at a
The information included in this user manual is subject to change at any time and without notification:
Version: 1.1 Date & Author Initials: 09-02-2022 RV Revision Date & Author Initials: -