Axis Communications 0463-001 User manual

USER'S MANUAL

AXIS Q1604–E Network Camera

About this document

This manual is intended for administrators and users of the AXIS Q1604 Network Camera, and is applicable to ﬁrmware 5.40 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be bene ﬁcial, for developing shell scripts and applications. Later version of this document will be po sted to the Axis website, as require d. See also the product’s online help, available via the web-based interface.

Liability

Every care has been taken in the preparation of this manual. Please inform your local Axis ofﬁce of any inaccuracies or omissions. Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. Axis Communications AB makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and ﬁ tness for a particular purpose. Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material. This product is only to be used for its intended purpose.

Intellectual Property Rights

Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or m o re of the patents listed at http://www .axis.com/patent.htm and one or more additional patents or pending patent applications in the U S and other countries.

This product contains licensed third-party software. See the menu item “About” in the product’s user interface for more information.

This product contains source code copyright Apple Computer, Inc.,underthetermsofApplePublicSourceLicense2.0(see http://www.opensource.apple.com/apsl). The source code is available from http://developer.apple.com/darwin/projects/bonjour/

Equipment Modiﬁcations

This equipment must be installed and used in strict accordance with the instructions given in the user documentation. This equipment contains no user-serviceable components. Unauthorized equipment changes or modiﬁcations will inva lidate all applicable regulatory certiﬁcations and approvals.

Trademark Acknowledgments

Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux, Microsoft, Mozilla, Real, SMPTE, Qui ckTime, UNIX, Windows, Windows Vista a nd WWW are registered trademarks of the respective holders. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its afﬁliates. UPnP mark of the UPnP

Implementers Corporation.

is a certiﬁ c

ation

Support

Should you require any technical assistance reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connec

,pleasecontactyourAxis

tedtotheInternet,youcan:

• download user documentation and software updates

• ﬁnd answers to resolved problems in the FAQ database. Search

by product, category, or phrase

• report problems to Axis support staff by logging in to your private

support area

• chat with Axis support staff (selected countries only)

• visit Axis Support at www.axis.com/techsup/

AXIS Q1604–E Network Camera

Table of Contents

Hardwareoverview .......................................... 4

ColdStartupDelaySwitch ........................................ 7

Connectors .................................................... 7

LEDIndicators .................................................. 9

StatusLEDwhenusingFocusAssistant .............................. 10

Replacingthelens ............................................... 10

Accessingtheproduct ....................................... 11

Accessfromabrowser ........................................... 11

AccessfromtheInternet .......................................... 12

Settherootpassword ............................................ 12

TheLiveViewpage .............................................. 13

Mediastreams .............................................. 15

HowtostreamH.264 ............................................ 15

MJPEG ........................................................ 15

AXISMediaControl(AMC) ........................................ 15

Alternativemethodsofaccessingthevideostream .................... 16

Accessingaudiostreams .......................................... 17

Settinguptheproduct ....................................... 18

BasicSetup .................................................... 18

VideoandAudio ............................................ 19

VideoStream ................................................... 19

Stream Proﬁles ................................................. 20

CameraSettings ................................................ 20

Overlay ........................................................ 23

PrivacyMask ................................................... 23

Focus ......................................................... 23

AudioSettings .................................................. 24

AudioClips .................................................... 25

Live View Conﬁg ............................................ 26

Detectors .................................................. 28

CameraTampering .............................................. 28

MotionDetection ............................................... 28

Audiodetection ................................................. 29

Applications . .............................................. 30

Events .................................................... 31

SettingUpanActionRule ........................................ 32

Recipients ..................................................... 32

chedules ......................................................33

Recurrences .................................................... 33

Recordings ................................................. 34

RecordingList .................................................. 34

Continuousrecording ............................................ 34

SystemOptions ............................................. 36

Security ....................................................... 36

Date&Time .................................................... 37

Network ....................................................... 38

Storage ....................................................... 42

Ports&Devices ................................................. 43

Maintenance ................................................... 43

Support ....................................................... 44

Advanced ...................................................... 45

Resettofactorydefaultsettings ................................... 45

Troubleshooting ............................................ 47

Checking the ﬁrmware ........................................... 47

Upgrading the ﬁrmware .......................................... 47

Emergencyrecoveryprocedure ..................................... 47

Symptoms,possiblecausesandremedialactions ...................... 48

Technical Speciﬁcations ...................................... 52

Performanceconsiderations ....................................... 54

AXIS Q1604–E Network Camera

Hardware overview

Focus puller

Zoom puller

Status LED

Internal microphone

SD memory card slot

Network connector (PoE)

Audio out

Audio in

AXIS Q1604–E Network Camera

Hardware overview

Power LED

Network LED

Control button

Iris connector

Power connector

I/O terminal connector

AXIS Q1604–E Network Camera

Hardware overview

5 76 8

1 2

3 4

10 11

14 13

15 16 17

Sunshield adjustment screw (2x)

Sunshield

Product number (P/N) & Serial number (S/N). The serial number may be required d uring the installation.

Top cover

Network camera

Housing LED indicator (fan and heater)

Network connecto

Safety wire tab

Cable holes

10.

Bottom cove

11.

Cable cover

12.

Cable cover screws (2x)

13.

Bottom cover

14.

Heaters. Caution! May be hot

rscrews(4x)

AXIS Q1604–E Network Camera

Hardware overview

15.

Bracket screws (4x)

16.

Bracket adapter

17.

Network cable (route through wall bracket)

18.

Wall bracket

19.

Bracketadjustmentscrew

Cold Startup Delay Switch

The Cold Startup Delay switch, when turned on, controls how the camera restarts after a power cut, when temperatures are below 0°C(32°F).Thecameraisﬁrst heated to approximately 0 °C (32 °F) before it initializes. This prevents damage to camera parts sensitive to sub-zero temperatures.

Connectors

Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE).

Caution

Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. Any network cables that are routed in outdoor environments or similar shall be shielded (STP) and intended for their speciﬁc use. Make sure that the network switch is properly grounded. See for r egulatory requirements.

Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).

Audio out (green) - 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker

with a built-in ampliﬁer. A stereo connector must be used for the audio out.

SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage. For instructions on how to insert and remove an SD card, please refer to the Installation G uide.

Note

Before removal, the SD card should be unmounted to prevent corruption of recordings. To unmount the SD card, go to Setup

>SystemOptions>Storage>SDCardand click Unmount.

Control button - The control button is used for:

• Enabling the Focus Assistant. Press and very quickly release the Control button.

Power connec

• ConnectingtoanAXISVideoHostingSystemservice.See 1 second until the Status LED ﬂashes green.

• ConnectingtoAXISInternetDynamicDNSService. See about 3 seconds.

• Resetting the product to factory default settings. See

tor - 2-pin terminal block for power input.

page 39

page 45

. To connect, press and hold the button for about

. To connect, press and hold the button for

AXIS Q1604–E Network Camera

Hardware overview

I/O connector

Note

For technical speciﬁcations, see

I/O terminal connector - Use in applications for e.g. motion detection, event triggering, time lapse recording and alarm notiﬁcations. In addition to an aux iliary power and a GND pin, the I/O terminal connector provides the interface to:

• Digital output — For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The output will show as active (shown under System Options > Ports & Devices) if the alarm device is activated.

• Digital input — A n alarm input for connecting devices that can toggle between an open and closed circuit, for example: PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes active (shown under System Options > Ports & Devices).

Note

The I/O connector is connected to the housing (fan/heater) on delivery, and will trigger an input port event to indicate a fan or heater error when activated. See

DC power input

page 52

Events, on page 31

for information on how to set up an event.

Function Pin Notes

GND

3.3 V DC Power

Digital Input

Digital Output

Ground

Can be used to power auxiliary equipment. Note: This pin can only be used as power out.

Connect to GND to activate, or leave ﬂoating (unconnected) to deactivate.

Internal connection to ground when activated, ﬂoating (unconnected) when deactivated. If used with an i load, e.g. a relay, a diode must be connected in parallel with the load, for protection against voltage transients.

nductive

Speciﬁcations

Max load = 50 mA

0to+40VDC

Max load =100 mA Max voltage = +40 V DC

AXIS Q1604–E Network Camera

Hardware overview

LED Indicators

LED indicators in camera

LED

Network

Status

Power

Color

Green

Amber

Unlit No network connection.

Green Steady green for normal operation.

Amber

Red

Green

Amber

3.3 V max 50 mA

Indication

Steady for connection to a 100 Mbit/s network. Flashes for network activity.

Steady for connection to 10 Mbit/s network. Flashes for network activity.

Steady during startup, during reset to factory default or when restoring settings.

Slow ﬂash for failed u pgrade.

Normal operation.

Flashes green/amber during ﬁrmware upgrade.

Note

• The Status LED can be conﬁgured to ﬂash while an event is active.

• The Status LED can be c conﬁgure, go to Setup > System Options > LED settings. See the online help ﬁles for more information.

• The Status LED can be conﬁgured to ﬂash for identifying the unit. This can be done under Setup > System Options >

Maintenance.

Status LED on housing (fan and heater)

Color

Green OK

Flashing green

Indication

Single ﬂash: Heater error Double ﬂash: Fan error Triple ﬂash: General error Alarm events will be triggered through the camera’s input port. See the User’s Manual, available on the CD provided with this product, or from www.axis.com Contact your Axis reseller for information about spare parts and troubleshooting.

onﬁgured to be unlit during normal operation, or to ﬂash only when the camera is accessed. To

AXIS Q1604–E Network Camera

Hardware overview

Status LED when using Focus Assistant

Status Color

Green

Amber The camera has been moved, or an object has been inserted in front of the lens. Exit and

Red The camera has been moved, or an object has been inserted in front of the lens. Exit and

Indication

Focus As sis tant is enabled The lens is optimally adjusted

restart the Focus Assistant. The lens is less optimally adjusted

restart the Focus Assistant. The lens is poorly adjusted

Replacing the lens

It is possible to use optional lenses for the Axis product.

To replace the lens:

1. Disconnect the iris cable.

2. Unscrew the standard lens.

3. Attach and screw on the new lens.

Note

There is no need to restart the Axis product after changing the lens. However, the product must be restarted if you are interchanging between a P-iris, DC-Iris or ﬁxed/manual iris lens. In order to set the focus and position the lens, the Axis product must be connected to the network.

To change the iris conﬁguration:

1. Go to Setup > Video and Audio > Camera Settings. Iris conﬁguration shows the current conﬁgured iris type.

2. Click Edit.

3. Select the installed iris lens from the drop-down list and click OK.

Note

lenses not listed in the drop-down list, download the iris conﬁguration ﬁle from www.axis.com

For iris To upload and u se the downloaded conﬁguration ﬁle, click the Upload tab. Click Browse and select the conﬁguration ﬁle. Click Upload. The installed iris lens should now be included in the Iris Selection drop-down list, select it and press

If you select a DC iris conﬁguration ﬁle for a P-iris lens, an error message will appear below the iris conﬁguration

OK. type in the Camera Settings page.

AXIS Q1604–E Network Camera

Accessing the product

To install the Axis product, refer to the Installation Guide supplied with the product.

The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See

Note

• To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.

• QuickTime

• If your computer restricts the use of additional software components, the product can be conﬁgured to use a Java applet for viewing Motion JPEG.

• The Axis product includes (1) H.264 decoder license for viewing video streams and (1) AAC audio license. These lice nses are automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.

is also supported for viewing H.264 streams and for audio.

Access from a browser

Technical Speciﬁcations, on page 52

1. Start a browser (Internet Explorer, Firefox, Safari).

2. Enter the IP address or host name of the Axis product in the browser’s Location/Address ﬁeld. To access the product from a Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.

If you do not know the IP addre ss, use AXIS IP U tility to locate the product on the network. For more information on how to discover and assign an IP address, refer to the Installation Guide.

3. Enter your user name and password. If this is the ﬁrst time the product is accessed, the root passw ord must ﬁrst be conﬁgured; for instructions s ee

4. The product’s Live View page appears in your browser.

Note

The layout of the Live View page may have been customized to meet speciﬁcrequi examples and functions featured here may differ from those displayed in your own Live View page.

Set the root password, on page 12

rements. Consequently, some of the

AXIS Q1604–E Network Camera

Accessing the product

Access from the Internet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must conﬁgure your network router to allow incoming data trafﬁc to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically conﬁgure the router to allow access to the product. This is enabled from Setup > System Options >

Network > TCP/IP Advanced.

For more information, please see www.axiscam.net For Technical notes on this and other t opics, visit the Axis Support web at www.axis.com\techsup

NAT traversal (port mapping) for IPv4, on page 40

. See also AXIS Internet Dynamic DNS Service at

Set the root password

To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Conﬁgure Root Password dialog, which appears when the product is accessed for the ﬁrst time.

To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certiﬁcate. HTTPS (Hypertext Transfer Protocol over SSL ) is a protocol used to encrypt trafﬁc between web browsers and servers. The HTTPS certiﬁcate ensures encrypted exchange of information.

To set the password via a standard HTTP connection, enter it directly in the ﬁrst dialog.

To set the password via an encrypted HTTPS connection, follow these steps:

1. Click Create self-signed certiﬁcate.

2. Provide the requested information and click OK.Thecertiﬁcate is created and the password can now be set securely. All trafﬁc to and from the product is encrypted from this point on.

3. Enter a password and then re-enter to conﬁrm the spelling. Click OK. The password has now been con ﬁgured.

Note

• The default administrator user name root is permanent and cannot be deleted.

• If the password for root is lost, the product must be reset to the factory default settings. See

settings, on page 45

Reset to factory default

Conﬁgure capture mode

The capture mode setting reduces image ﬂicker in ﬂuorescent light environments. Select the capture mode with the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product and click OK.

AXIS Q1604–E Network Camera

Accessing the product

When using 50 Hz, the maximum frame rate is limited to 25 fps .

Note

Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; most other parts of the world use 50 Hz. Local variations may apply, always check with the local authorities.

See also

Capture Mode, on page 21

The Live View page

If the Axis product has been customized to meet speciﬁc requirements, not all the items descr ibe d below will appear in the Live View page. The following provides an overview of each available button.

Controls on the Live View page

The Stream Proﬁle drop-d o wn list allows you to select a customized or pre-programmed stream proﬁle. Stream proﬁles are conﬁgured under Video & Audio > Stream Proﬁles.See

Click Pulse to activate the output for a deﬁne d period of time, such as switching on an external light for 20 seconds .

Click the Active/Inactive buttons to manually start and stop a connected device — e.g. switch an external light on and off.

The Manual Trigger button can trigger an event directly from the Live View page. The button is conﬁgured under Live View Conﬁg > Action Buttons.

Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer. This button is primarily intended for use when the AXIS Media Control view Enable this button from Live View Conﬁg > Action Buttons.

Stream Proﬁles, on page 20

er toolbar is not availab le.

The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio clip an d click the Play button.

AXIS Media Control viewer toolbar

The AXIS Media Control viewer toolbar information. The toolbar displays the following buttons:

The Play button connects to the Axis product and starts playing a media stream.

The Stop button stops the

The Snapshot button t in the AMC Control Panel.

is available in Internet Explorer only. See

media stream.

akes a snapshot of the video image. The location where the image is saved can be speciﬁed

AXIS Media Control (AMC), on page 15

for more

AXIS Q1604–E Network Camera

Accessing the product

Click the View Full Screen button and the video image will ﬁll the e ntire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view.

The Record button is used to record the current video stream. The location where the recording is sa v ed can be speciﬁed in the AMC Control Panel.

AMC Audio controls

AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when audio is enabled.

Speaker button — Click to turn the speakers on or off.

Microphone button – Click to mute or unmute the microphone. In Simplex - Network Camera speaker only mode,

click this button to stop sending audio to the product.

Use the slider to control the volume of the speakers and the microphone.

Half-duplex mode

The Talk/Listen button is used to switch between sending and receiving audio. The button can be conﬁgured from the Audio tab in the AMC Control panel:

• Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen.

• Toggle m ode: Click once to switch between talking and listening.

Simplex – Network Camera speaker only mode

To send audio, the Talk and Microphone buttons must both be enabled. Click either button to stop audio transmission.

AXIS Q1604–E Network Camera

Media streams

The Axis product provides several audio and video stream formats. Your requirem ents and the properties of your network will determine the type you use.

The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream proﬁles. Other applications and clients can access video and audio streams directly, without going via the Live View page.

How to stream H.264

The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.

Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. The available options in AXIS Media Control are:

Unicast RTP

RTP over RTSP

RTP over RTSP over HTTP

Multicast R TP

AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the opti

Note

H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

This unicast method (RTP over UDP) is used for live unicast video, especially when it is important to always have an up-to-date video stream, even if some images are dropped.

This unicast method (RTP tunneled over RTSP) is useful as it is relatively simple to conﬁgure ﬁrewallstoallowRTSPtrafﬁc.

This unicast method can be used to traverse ﬁrewalls. Firewalls are commonly conﬁgured to allow the HTTP protocol, thus allowing RTP to be tunneled.

This method (RTP over UDP) should be used for live multicast video. The video stream is al up-to-date, even if some images are dropped. Multicasting provides the most efﬁcient usage of bandwidth when there are large numbers of clients viewing simultaneously. A multicast cannot however, pass a network ro router is conﬁgured to allow this. It is not possible to multicast over the Internet, for example. Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections.

ons disabled, to suit speciﬁc requirements.

Unicasting is used for video-on-demand transmission so that there is no video trafﬁc on the network until a client connects and requests the stream. Note that there are a maximum of 20 simultaneous unicast connections.

ways

uter unless the

MJPEG

This format uses s to create a stream that shows constantly updated motion.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image qualityandaccesstoeveryimage contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS

ontrol in Internet Explorer in Windows.

Media C

tandard JPEG still images for the video stream. These images are then displayedandupdatedataratesufﬁcient

AXIS Media Control (AMC)

AXIS Media Control (AMC) in Internet Explorer in W i n dow s is the recommended method of accessing live video from the Axis product.

AXIS Q1604–E Network Camera

Media streams

TheAMCControlPanelcanbeusedtoconﬁgure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information.

The AMC Control Panel is automatically installed on ﬁrst use, after which it can be conﬁgured. Open the AMC Control Panel from:

• Windows Control Panel (from the Start menu)

• Alternatively, right-click the video image in Internet Ex plore r and c lick Settings.

Alternative methods of accessing the video stream

You can also access video and images from the Axis product in the following ways:

• Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when r equired, for as long as required .

• Still JPEG images in a browser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi

• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths can be used:

- Unicast via RTP: axrtpu://<ip>/axis-media/media.amp

- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp

- Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp

-Multicast:axrtpm://<ip>/axis-media/media.amp

• QuickTime

. The following paths can be used:

- rtsp://<ip>/axis-media/media.amp

- rtsp://<ip>/axis-media/media.3gp

AXIS Q1604–E Network Camera

Media streams

Note

• <ip>= IP addess

• The Axis product supports QuickTime 6.5.1 and later.

• QuickTime adds latency to the video stream.

• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

Accessing audio streams

The Live View page provides acce ss to audio through AXIS Media Control; in addition audio can be accessed in the following ways:

• VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer

• Windows Media Player supports simplex audio. The following paths can be used:

- Unicast via RTP: axrtpu://<ip>/axis-media/media.amp

- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp

- Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp

-Multicast:axrtpm://<ip>/axis-media/media.amp

• QuickTime

•TheJava applet supports simplex a udio with G.711 encoding.

supports G.711 and AAC audio encoding. The following paths can be used:

- rtsp://<ip>/axis-media/media.amp

- rtsp://<ip>/axis-media/media.3gp

+ 39 hidden pages

Axis Communications 0463-001 User manual

Specifications and Main Features

Frequently Asked Questions

User Manual